Customer Reviews for U-Haul Moving & Storage at Larkin District

641 reviews

665 Perry St   Buffalo, NY 14210
(Off Van Rensselaer St between Exchange St and South Park Ave)

(716) 261-3612

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(716) 261-3612

665 Perry St
Buffalo, NY 14210
(Off Van Rensselaer St between Exchange St and South Park Ave)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Trailer was blocked in had to jockey around and took awhile to get hooked up. Was unable to move the car blocking it. Trailer was rusty and damaged. No spare tire. When returning no assistance during hours of business.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

F. Hartwell J. 
Rating:
5.0

Customer did not leave a comment.

KELSEY J. 
Rating:
5.0

Customer did not leave a comment.

AZEEM M. 
Rating:
5.0

This time our van was filthy in the cargo area. The passenger compartment was filled with dog hair and smelled of wet dog. That said, I always get GREAT service at this location! My experience this time was the exception, not the rule.

LEAH A G. 
Rating:
5.0

Customer did not leave a comment.

CATHRYNEJEAN M. 
Rating:
5.0

Customer did not leave a comment.

Sojourner H. 
Rating:
5.0

Customer did not leave a comment.

LARRYL II W. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS D L. 
Rating:
5.0

Customer did not leave a comment.

ENDY A. 
Rating:
5.0

Everything went smooth . I kept the truck for 2 extra days . No problem. Good rates

derek R. 
Rating:
4.0

Customer did not leave a comment.

LAKEISHAN P. 
Rating:
5.0

Customer did not leave a comment.

henry P. 
Rating:
5.0

The man who checked me in was very friendly & helpful. He made it a good experience & much less stressful, thank you!

Tricia A. 
Rating:
5.0

great and quick had trailer ready to go

BRANDONANTHONY H. 
Rating:
5.0

Nothing

Mary V. 
Rating:
5.0

The customer service you should be proud of,they were wonderful !

WILLIAM S. 
Rating:
3.0

Customer did not leave a comment.

Holly H. 
Rating:
5.0

Customer did not leave a comment.

Celia B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Pressure wash the trailers free of iced over marker lights, turn signals, and ratchets so they are operational. I had to find a car wash just so I could safely operate the trailer, let alone use the wheel restraints.

JAMES JEFFREY B. 
Rating:
5.0

Return was impressively smooth, service person efficient and friendly. Location was well laid out, neat and professional looking. Will use this location whenever possible!

Macia A. 
Rating:
5.0

Each individuals I worked with made my visit much better than it had to be. Very helpful during a snowstorm.

TODD MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

AVERYLYNN R. 
Rating:
2.0

Customer did not leave a comment.

HELINA RISEIRY M. 
Rating:
5.0

Customer did not leave a comment.

john F. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Wynton R. 
Rating:
5.0

Thanks

Ramon R. 
Rating:
5.0

I cant think of anything that could make the uhaul rental experience any better. Your call service was very accommodating and I was very greatful that you were able to extend my time with the equipment too. I was also relieved to see uhaul offered multiple moving helpers to load and unload me. They were fast, careful and pleasant to work with.

Diana D. 
Rating:
5.0

This place is fantastic... The sales team are helpful and courtious and friendly. When you need to get the moving done this is the one. Give them a try you won't regret it.. It's a one stop moving and storage center.. The area is clean and comfortable... Mr. Willie

Willie T. 
Rating:
5.0

Customer did not leave a comment.

GARY RICHARD O. 
Rating:
5.0

Customer did not leave a comment.

DANIELJ L. 
Rating:
5.0

Customer did not leave a comment.

Glen H. 
Rating:
5.0

Attentive and helpful attendant.

Rafael A. 
Rating:
4.0

I took truck and second day morning I start my driving and it was little snow and I turned wiper on but the both wiper blades are very bad even I tried to get antifreeze washer on windshield and tank was empty!

sumir S. 
Rating:
4.0

Customer did not leave a comment.

HAMOUDM Z. 
Rating:
5.0

Customer did not leave a comment.

HENRY RICHARD JR L. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C S. 
Rating:
4.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Good Evening .. JUST WANNA LET YOU KNOW .WE HAD THE PLEASURE OF HAVING KEVIN RIVERA HELP US WITH ARE RENTAL TODAY .HE MADE IT SIMPLE WAS VERY HELPFUL. HE IS A GREAT ASSET TO YOUR COMPANY .WE WON'T GO ANY OTHER PLACE ELSE THANK YOU GOD BLESS DAVID

David I. 
Rating:
5.0

The best experience ever!

KAREN D C. 
Rating:
5.0

Customer did not leave a comment.

TAMARA ANN M. 
Rating:
3.0

The description that I was given about the trailer was in accurate. I was told this was a 6X12 foot trailer. The opening where the gate WAS NOT 6 foot! With this being said I was disappointed. I was moving a four wheeler and the four wheeler was not able to fit.... I was highly disappointed about the trailers description..

KELLYMICHELLE D. 
Rating:
5.0

Customer did not leave a comment.

Zachery J. 
Rating:
5.0

Customer did not leave a comment.

Jesus Z. 
Rating:
5.0

Customer did not leave a comment.

Noel K. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETHANN D. 
Rating:
2.0

Customer did not leave a comment.

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

JOHN MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

M S. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Not much - employees were helpful - hitched up, and then disconnected trailer when I returned and location was very clean. I would get equipment from this U-haul again.

BRIANJ G. 
Rating:
1.0

The older man was very rude, ill-tempered and in such a hurry I'm sure that's why extensive damage occurred to our furniture and our new dwelling. The younger man was helpful and courteous and seemed to care about the way he performed his job. I have several pictures of the damage that was done to our furniture and the walls. We purchased the moving insurance but after reading the process to file a claim, it is over whelming and cumbersome for a layman to do so. We are still questioning the billing as it does not reflect the original quote we received from U-Haul at the time we placed the order. We will not under any circumstance recommend U-Haul's moving service to anyone in the future. It was a complete disappointment and a very costly one as well.

ROBIN H. 
Rating:
4.0

Customer did not leave a comment.

MURAT K. 
Rating:
5.0

Just keep on doing things the way your doing it / everyone was helpful an kind !! Keep up the good work thanks

Edwin Y. 
Rating:
5.0

Customer did not leave a comment.

Gabriel V. 
Rating:
4.0

Customer did not leave a comment.

Anita D. 
Rating:
5.0

Lower prices.

LOVELLYANNICK F. 
Rating:
3.0

As someone that works retail, I understand the necessity of upselling, but as a consumer who was renting a specifically sized truck, having space taken up by a dolly I didn't request bolted to the side of the bed of the truck was unfortunate. I ended up having to spend time on the phone finding out if I could remove it and not be charged as our last item wouldn't fit in the truck otherwise. I was told yes, I could remove it, but was still charged upon returning the truck (and ultimately refunded for it with ease) but it was an unnecessary hassle that made a very stressful day just a little bit more stressful. Lastly, had I not questioned that, and turned around to ask one of your associates, I would not have gotten that refund, so I feel as though I was lied to on the phone about them making a note about it.

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

IANRONALD W. 
Rating:
5.0

keep up the good work , Good location

Michael S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A R. 
Rating:
4.0

Customer did not leave a comment.

Liz T. 
Rating:
4.0

Customer did not leave a comment.

Sandra S. 
Rating:
1.0

The service was great. BUT THE NEXT DAY I WENT TO CHECK MY ACCOUNT AND THEY OVER CHARGED MY ACCOUNT. I still have not heard back from a manager.

DAYONNA NICOLE S. 
Rating:
5.0

I would recommend not charging for use of dolly or the pads as already paying for miles/ truck/gas maybe include price of those items in already . Or only charge if items are damaged

ROBERTE III L. 
Rating:
4.0

Customer did not leave a comment.

JUDY MARION R. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE J. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Extremely satisfied. Oscar was great to work with at the El Paso, TX storage unit. He went out of his way to make everything perfect.

Stacey M. 
Rating:
5.0

Super easy tyvm

Luke W. 
Rating:
5.0

Customer did not leave a comment.

Jorgelina C. 
Rating:
5.0

Customer did not leave a comment.

Karen J. 
Rating:
1.0

I used the u-box service to move my belongings from NY to CA. The process went smoothly until the box arrived in San Francisco. I unloaded my stuff and U-haul picked up the empty box in mid-August. Since then, U-haul has incorrectly charged me $105 a month for "storage" at their site, and resolving this issue with customer service has been impossible. The guy at the U-haul office is useless, unhelpful, and literally told me he can't do anything about it. Stuck with no idea how to get Uhaul to stop charging me and refund the the $210 they've erroneously charged me. Will never use again and would NEVER recommend to a friend.

Olivia W. 
Rating:
5.0

My experience was seamless, so I have no areas to recommend

MARYK C. 
Rating:
5.0

Customer did not leave a comment.

LUZ R. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

waldo N. 
Rating:
3.0

Customer did not leave a comment.

Mark G. 
Rating:
3.0

I hired a moving company off moving help. I should have kept a better eye on them. My container case half loaded with over 5 dozen furniture pads and broken furniture. Most of the space they Jammed the pads in could have been filled with other furniture, stuff I ended up having to rent a second trailer for because I thought it didn't fit. Turns out it would have. Additionally. I have moved dozens of times, never lost a single item in transit.. half my load is broken or damaged from the individuals who loaded it.

JAMESON R. 
Rating:
4.0

Customer did not leave a comment.

SARAL O. 
Rating:
1.0

State prices and requirements clearly

JACQUELYN ANGELA B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

I was very satisfied with the service as far as drop off, pick-up, delivery, etc. The U-boxes had some damages though. One back wall had a hole in it, and the floor was coming away from the walls. One had an oil spot on the paper on the floor that we were a little worried about. We didn't want oil on our mattresses, so we covered it with cardboard.

joseph O. 
Rating:
5.0

Customer did not leave a comment.

Danielle B. 
Rating:
5.0

Customer did not leave a comment.

SHARON ESTELLE K. 
Rating:
4.0

Not enough employees were there upon return. The employee that was there did a good job getting to everyone in a timely manner

Stanley J. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Very clean and friendly staff. Commented on how good the place smelled when I walked in.

SHANE EDWARD S. 
Rating:
5.0

Don't tell them the extra charge is because they're picking it up on the “weekend.”

Kelley W. 
Rating:
3.0

Please hire more CDL drivers for this Buffalo location. The woman who does it now it awesome! I love love loved her. If anyone should rise through the ranks of this company it is her. She has that professional can do attitude. Nothing can get in her way. We need more leaders like her. In the meantime since she was the only driver for my location I couldn't get my boxes picked up over the weekend. She came at 10am on Monday my window was between 12-4. She showed up in the rain, dumped the rain off and out of the UBoxes, used the forklift, and drove the boxes off all HERSEF. Any employee that takes initiative like that when an emergency arises needs a raise! Do not forget to pay women what we are worth not simply what we ask for. In the workplace environment we don't normally ask and employers use that to their advantage even if it means “loosing a good one”. I couldn't keep my Uboxes in the private parking lot after my complex told me upon move in I could. I'm not sure what they told that woman, but she was there on the double. I respect that. Now the customer service people on the phone when it came to booking the UBoxes need better training. They were not knowledgeable about the pricing or the way this whole thing seems to work. I could tell I used to work in customer service. I called a few times and go vastly different prices and the customer service representatives who were not knowledgeable seemed to not be able to fight the knee jerk reaction of being rude when I asked hard hitting questions. The last customer service rep I spoke to was a fine example of that. Just very rude, seemed to not care, and simply told me my pick up was from 12-4 and that's all she could tell me. Thank goodness for workers like the one who picked up and dropped my boxes because if left up to the last customer service rep on the phone my boxes would have been picked up at 4 and she really wood not have cared. Thanks U-Haul

ROSE J. 
Rating:
5.0

Customer did not leave a comment.

JONATHANPETER S. 
Rating:
5.0

Excellent experience, I would highly recommend this place for service.

Carlos R. 
Rating:
5.0

This is the second time we have used uboxes. They made moving so easy. U haul is very easy to deal with. They communicate very well

Loretta M. 
Rating:
5.0

Customer did not leave a comment.

Ginger P. 
Rating:
4.0

Trailer was worn out and beaten. Door didn't seal properly and leaked all over the contents of the enclosed trailer. Have rented with uhaul many times, this experience was very disappointing!

Eric H. 
No reviews have been submitted for this location.

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