Customer Reviews for U-Haul Moving & Storage at Larkin District

759 reviews

665 Perry St   Buffalo, NY 14210
(Off Van Rensselaer St between Exchange St and South Park Ave)

(716) 261-3612

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(716) 261-3612

665 Perry St
Buffalo, NY 14210
(Off Van Rensselaer St between Exchange St and South Park Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Reservation location was changed without notification after the reservation was pushed back an hour already (I was understanding up to this point). I was then told that my 6 hour rental was changed to 4 hours upon pick up. After speaking with customer service I was told “it's not ideal, but it is what it is.” The price was not adjusted at all even though my reservation was cut by two hours. I then had a crew unload an entire 26 ft truck onto a front lawn as opposed to into the house so I could get the truck back in time (not for uhauls sake and not to avoid the penalty but so that the family who had reserved it after me did not have the same experience and be told “tough luck” as well). I returned the truck without filling up the 1/8 of a tank I used to meet the time and get back to my crew and help. I asked the location to at the very least waive the gas fee. I then received not one, but two charges on my credit card for gas. I'm not one to write a review but this was the most infuriating experience I've had in quite some time and along the way I was met with apathy from every individual I spoke with and was told I was out of luck. I also was met with a “this is not our problem” from the location, from customer service, and from the scheduling department. I asked them to do something to make it right (again, not one to ever do this) and was met with “we understand, but this is not our problem”. I've had nothing but positive experiences with uhaul up to this point and this single experience makes me never want to use them again.

ALEXANDERWILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

WJ III M. 
Rating:
5.0

Customer did not leave a comment.

Sheryl T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEMMON C H. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

Patricia K. 
Rating:
3.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Very nice people would definitely rent a uhaul there again

BRENDA B. 
Rating:
1.0

Better service and not a beat up truck

MARYAMFHAD A. 
Rating:
5.0

Excellent communication throughout my experience with text and email. My box arrived 10 days early and that was a delight!

holly P. 
Rating:
5.0

No improvement needed. Carolin Doyle and her Perry St. location was the best. Everything was made easy from the time I picked up to the time I dropped off.

NJ S. 
Rating:
4.0

Customer did not leave a comment.

Dana W. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

Truck cab was filthy inside. I don't think it had been vacuumed out since new!

MARTIN T. 
Rating:
5.0

Customer did not leave a comment.

Julia F. 
Rating:
5.0

Getting In and out was super quick and Painless.

JEFFREYSCOTT SR E. 
Rating:
4.0

Customer did not leave a comment.

Beth N. 
Rating:
5.0

Customer did not leave a comment.

Apree B.  |  First Impressions 
Rating:
1.0

I reserved a 20 foot truck which was not there when I needed it. They they tell me we have nothing for you. I complain that I rent a truck every 2 weeks to haul $10,000 worth of goods. They then give me a 15 foot truck that was dirty but I used it. I should be getting frequent flyer discounts and trucks I order for $600-$800 a month truck expenses. Not impressed maybe Ryder or budget will give better deals.

Brandon F. 
Rating:
3.0

Twice I've gotten a truck with less gas then on contract.

CHRISTINAR J. 
Rating:
5.0

Customer did not leave a comment.

Nathan M. 
Rating:
1.0

Terrible customer service. Impossible to get ahold of, I tried love chat and phone call for 45 minutes and nothing. The employee working when picking up the truck was VERY rude. Would absolutely not recommend.

Michael C. 
Rating:
5.0

Uhaul depew canceled my reservation without any notice and rented out all of the moving trucks including the one that was reserved for me. Upon trying to pick up my vehicle, the salesman made every excuse in the book why I cannot get a vehicle because of THEIR mistake in canceling my appointment without permission. The sales representative didn't seem to care one bit that now my moving experience has been turned into nothing but stress because of uhaul. Perry street uhaul pretty much saved my move. The salesman was respectful and helpful, and did everything he could 10 minutes before closing to make DEPEWs mistake and lack of customer service, corrected. I spent 20 miles more in charges to get a truck from uhaul perry street because of depews mistake and they have no intention to make it right. Perry street said that depew owes me a $50 reimbursement which I have yet to be told about from depew. Although Perry street was amazing to me after depews mess up, because of depews lack of respect and accountability, I will not be using uhaul service again.

Paige V. 
Rating:
5.0

Customer did not leave a comment.

Phaina P. 
Rating:
5.0

Customer did not leave a comment.

Sai Krishna K. 
Rating:
5.0

The seats was filled with some type of dog hair or something it should of been vacuumed out when checked back in before giving to another customer

Calvin C. 
Rating:
5.0

Customer did not leave a comment.

JAMESM S. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH A G. 
Rating:
5.0

Great service and support! So easy too.

MICHELE S. 
Rating:
1.0

Customer did not leave a comment.

Jacob G. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

JON WAHL K. 
Rating:
4.0

Havemorepeopleforcustomerstoaskquestionsandhelpthemgetoutquicker

CHARLESF D. 
Rating:
3.0

Be open at the location that I originally reserved a truck.. Going thru your app was a nightmare for me.. Never again will I do this..

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

Afrayem M. 
Rating:
5.0

Customer did not leave a comment.

silva K. 
Rating:
5.0

Customer did not leave a comment.

yaseen N. 
Rating:
5.0

This facility was fantastic. The staff was really helpful and the facility itself was clean and well maintained. I will definitely recommend this facility to others in need of these services. Thank you to the staff that assisted us with our needs.

Carrie C.  |  Overall Experience 
Rating:
1.0

The communication was horrible and did not allow for me to plan any logistics on my end. Then when they changed, I was notified at the last possible moment and no solutions were provided. To call what I experienced inconvenient would be the understatement of the decade.

Peter W. 
Rating:
1.0

Hi, As i mentioned at the u-haul location, I had to returned the equipment because the rear dock was damaged and it didn't open, I found out about the damage when I arrived in the location where I had to move my things and head back immediately to the store. Upon returning of the equipment the rep from u-haul said that he had put down the equipment because it had been reported as damaged before so I don't understand why this van was given to me at the first place. Due to this inconvenient I had to postpone important matters a week. Having said all the above, I want a refund of the money I paid. Thanks,

Jorge D. 
Rating:
4.0

Customer did not leave a comment.

TYLER M. 
Rating:
4.0

Customer did not leave a comment.

Dean G. 
Rating:
5.0

Customer did not leave a comment.

Gloria G. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
1.0

Customer did not leave a comment.

THOMASRUSSELL W. 
Rating:
5.0

I cannot say strongly enough how good my experience with Larkin District U-Haul was. They were kind, professional, and very knowledgable. They even were familiar with my exact block from dropping off my U-Box. I am so, so impressed. The manager was especially helpful. She is clearly very good at her job and inspiring her staff to be their best. They deserve all the awards, honestly. This was the best moving experience I have ever had, and it was thanks to her and the Larkin District staff.

annika B. 
Rating:
5.0

Thanks

Inell P. 
Rating:
5.0

Customer did not leave a comment.

Nirmal S. 
Rating:
3.0

I paid for 10 furniture pads and they never came with the truck. Returning the vehicle the employees were extremely rude and unhelpful.

Kameron K. 
Rating:
5.0

Customer did not leave a comment.

Edgar P. 
Rating:
1.0

I originally ordered my boxes to be on a trailer. When the delivery driver called to confirm a drop off, they were not on a trailer. This delayed the drop off until the next day (not feasible in my moving logistics), unless I could pick up the trailer myself. This was the only alternative offered to me.

KATHERINEROSE M. 
Rating:
5.0

Nothing to improve. Absolutely the finest UHAUL location I have ever been to. It was clean, the staff friendly and helpful and they had what I needed. I will be back anytime I need your services. Thank you!

ROBINK C. 
Rating:
4.0

The current Perry St location manager (Carolin Doyle) was EXTREMELY patient & helpful in resolving my most recent problem. My storage room was "presumed" to have been "vacated" - without making any attempt to contact me for verification - based on my failure to place a lock on the door, even tho it was simply because I hadn't yet moved anything into the unit. I was never prev advised that the lock was required, even on an empty unit & even tho the rent was fully paid to date. I was very impressed with her customer service efforts. I do wish, however, that there was 24 hour access to my indoor unit (or perhaps at least extended hours thru midnight or 1am) - similar to that of our outside storage units. It would simply make it more accessible when I can find help with moving my items. I am in my late 70s, & my potential helpers work til late evening.

Bernadette C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ROBERTA F. 
Rating:
4.0

Customer did not leave a comment.

Houston A. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA H. 
Rating:
5.0

Everything was perfect staff was very friendly

Katelyn K. 
Rating:
5.0

Nothing great service

Woodrow R. 
Rating:
4.0

The only issue I had was having to drive 40 miles to pick up the truck, then another 10 to pick up a tow dolly! I have never had so much trouble with U-Haul. Probably will never use you again!

DAVIDHAROLD E. 
Rating:
5.0

Staff did an excellent job,making sure all my uhaul needs were meet. I recommend this facility! Great customer service!

DEWAYNE A V.  |  First Impressions 
Rating:
5.0

Carolyn the manager has great customer service, the facility was clean and yes I would recommend U Haul to a friend.

Andrea C.  |  First Impressions 
Rating:
3.0

Have employees look a little happy maybe even nice instead of ice cold nothing thanks

PHILIP MICHAEL C. 
Rating:
1.0

I should not have to pay for days that I wouldn't use the equipment. I feel like I was used and taken advantage of. I thought uhaul to be a reputable company and will not use its services any longer. Not even a military discount available as us service members often have to move...

TARIUS W. 
Rating:
4.0

Customer did not leave a comment.

ARIC P. 
Rating:
5.0

Friendly staff

Jaimie L.  |  First Impressions 
Rating:
5.0

Excellent customer service

ABDIKADIR A. 
Rating:
5.0

Customer did not leave a comment.

BETHALISON H. 
Rating:
4.0

The only thing that made my U-Haul experience disappointing is that the location didn't have the 9 foot cargo van that I had reserved available. But I understand that those are popular trucks and Memorial Day weekend is a busy moving weekend, so I appreciate that the location did rent me the truck they had available, a 15 footer, for the same price as the one I had originally reserved!

Branwyn W. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

The service we received from Paula Lopez was superb! Exceedingly professional and friendly.

Drew M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISSETTE MONTANE S. 
Rating:
5.0

Customer did not leave a comment.

Teresa O.  |  First Impressions 
Rating:
2.0

Had to wait 30+ minutes for the box to be forklifted onto the trailer. Original arrival date was said 5/22, then 5/23, then 5/24. It arrived on 5/22 and sat at a car shop that was closed all weekend. When I called the mover to confirm arrival time, he knew nothing about it. Had to pick up UBox ourselves.

Jayme B. 
Rating:
5.0

I had originally signed up for the Main Street, Buffalo location and was sent to this one instead. I might suggest making it more clear that the location you choose is only preference and you might get sent elsewhere.

Abigail S. 
Rating:
4.0

Customer did not leave a comment.

FRANCISJEROME S. 
Rating:
5.0

Customer did not leave a comment.

KaDeja H.  |  Online Move In 
Rating:
1.0

Tell the truth

MARKF C. 
Rating:
5.0

Customer did not leave a comment.

Esther P. 
Rating:
5.0

I had a break down not my control and rep called me yesterday and was very rude I won't be renting again from this location

TOMMIEJOE J. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

RODRIGO D. 
Rating:
5.0

Customer did not leave a comment.

Rob Z. 
Rating:
5.0

Customer did not leave a comment.

nguyen D. 
Rating:
1.0

They changed my move in date and I have been on hold for an hour and no answer.

Ridhi S.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

MICHAELJ B. 
Rating:
4.0

Customer did not leave a comment.

ALLENFRANCIS B. 
Rating:
5.0

Customer did not leave a comment.

Linda C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Christina B.  |  First Impressions 
Rating:
5.0

Helpful staff

christina B. 
Rating:
4.0

Dropped off my truck after hours. Everything was very self explanatory and I was in and out in less than two minutes.

Romulus D. 
Rating:
5.0

Customer did not leave a comment.

Alexander K. 
Rating:
1.0

I was double charged for my truck. Absolutely not acceptable. I will not recommend your company.

Leslie G. 
Rating:
5.0

Customer did not leave a comment.

Sommer P. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY V.  |  First Impressions 
Rating:
5.0

Great customer service l.! Staff was very helpful and professional. I recommend this location for all your U-haul need.

DEWAYNEA V. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
4.0

I feel that the place was clean well lite and the staff excellent but one complaint is not with the staff or the place it's with the over all company. I paid for my storage units until may 20 but was out by may 5th no refund on the difference so would not recommend the u haul company overall

Mary V.  |  Overall Experience 
Rating:
1.0

Had many problems with my reservation first they told me they booked it where I wanted to then when they called to confirm pokes me elsewhere…when I got there to pick up the truck the guy was a total jerk gave me keys to 2 different trucks that were the wrong keys!!!the truck was damaged the guy didn't care he said take pics and summit them not my problem then proceeded to keep asking me for my credit card and I was the only one in the store and the phone wasn't ringing then I brought the truck back and all they said was leave keys on counter your all set I brought the truck back with more fuel than what was left with and they didn't care again they said not my problem please contact me at (716) 392-3632 thank you

robert S. 
Rating:
5.0

Had no problem with vehicle drop off process. Personnel were courteous and timely. Highly recommend this location .

KENNETHE B. 
Rating:
5.0

Customer did not leave a comment.

Yarielis L. 
Rating:
5.0

Very fast disconnection and I was on my way!

JEFFREY K. 
Rating:
5.0

Our experience with Uhaul as a whole was great. We ran behind getting the trailer loaded and weren't going to make it to Buffalo by the drop off time. i called and they were very understanding and fortunately, were able to extend our rental til the next day. We will always use Uhaul for our moving needs.

John D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN KENRICK T. 
Rating:
4.0

Everything went very smoothly. No complaints.

KENNETHJ N. 
Rating:
5.0

The lady behind the desk was great. She mentioned how an another lady also had a reservation with that same size truck we reserved. She asks if I would be interested in a 26' thank god we did cuz we needed it! She did a great job. Thank you!

JOSEPH MICHAEL P. 
Rating:
5.0

Have previously stored with U-Haul at a different location, and have had no issues. The Larkin location is closer to our new place, and I love how large the loading doc is, and that we are able to bring in both of our cars at one time to unpack. Staff has been very friendly and helpful as well.

Miranda H.  |  Online Move In 
Rating:
5.0

Previous user was a smoker. Truck did smell of cigarette smoke, but overall the truck was clean.

KENNETH ALVIN M. 
Rating:
5.0

Customer did not leave a comment.

DUANERICHARD B. 
Rating:
5.0

The staff that took care of my rental was great , she really went above and beyond. She even recognized me when I went to drop off. I would defenetly go here again and recommend just for her. She's awesome.

Stacy S. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

ALAN MORRISON S. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL R G. 
Rating:
5.0

it was one of the oldest units however the pleasant rep let me know immediately and it suited my purpose well.

MICHAEL J B. 
Rating:
5.0

Nothing at all. Hands down the best experience I've had with uhaul in a long time. I highly recommend using this location for all your uhaul needs

Elay O. 
Rating:
5.0

Great experience.

james s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor M.  |  First Impressions 
Rating:
5.0

Great service . Would just be easier if I could pick up my rental at the larkin location rather then traveling to other locations to pickup my rental a little inconvenience.

David I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEBRAR Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joselyn s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joshua J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IJNNEZAKKEE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shatia S.  |  Overall Experience 
Rating:
5.0

Very clean and staff was very helpful ! Would recommend and come here again!

Rasheena C.  |  First Impressions 
Rating:
5.0

I was very HAPPY with everyting.

eran g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cormac B.  |  Overall Experience 
Rating:
5.0

THE SERVICES I RECEIVED FROM KEVEN RIVERA AND ISAIAH , AT 655 PERRY ST . BUFFALO NY 14210, WAS ABOVE AND BEYOND! I WAS AMAZING! I WAS IMPRESSED BY THEM ! Thank you very much! Respectfully Ms.Fancer

Milagros F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ginger P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TONY Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONY Y.  |  First Impressions 
Rating:
5.0

The whole staff was very helpful and courteous on the task that I had a head of me. Tom the manager help me in many ways truck and rental space. Thank you everyone 😊

Krystalyn B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ron l.  |  First Impressions 
Rating:
5.0

Pleased with the helpful service.

Michael N.  |  First Impressions 
Rating:
4.0

Only problem I had was my storage unit leaked My experience with the staff was great. Especially the young blonde gentleman. Unfortunately I forgot to get his name

Donald B.  |  Overall Experience 
Rating:
5.0

Girl was very nice that took care of me.

Dennice H.  |  First Impressions 
Rating:
1.0

NOT TO HAPPY

Joseph N.  |  First Impressions 
Rating:
1.0

I came on a Saturday to move my things out of storage and rented a truck for 6:30 p.m., only for the storage place to be closed at 7 and now I’m out of a truck and can’t get my things removed.

Tahawna R.  |  First Impressions 
Rating:
5.0

Iris and Tom took care of me. They were great!

Shalinda M.  |  First Impressions 
Rating:
5.0

Amazing customer service and clean facility.

Maristell S.  |  First Impressions 
Rating:
4.0

Customer Service rep was quick and proffessional while serving multi customers.

SABRINA R.  |  First Impressions 
No reviews have been submitted for this location.

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