Customer Reviews for U-Haul Moving & Storage at Lincoln Square Meriden

949 reviews

311 W Main St   Meriden, CT 06451

(203) 599-0068

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(203) 599-0068

311 W Main St
Meriden, CT 06451

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Charge what is advertised don't call when rental was returned and ask when I'm going to return

Joseph C. 
Rating:
5.0

None! I like this facility!

Tom S. 
Rating:
5.0

Customer did not leave a comment.

Melissa R. 
Rating:
5.0

The manager at this location is great! She is always quick to help with our needs. We choose this location every time we need to rent a truck or van.

JORGE O. 
Rating:
4.0

Customer did not leave a comment.

Timothy Z. 
Rating:
5.0

I am happy with my experience and the equipment was great. I see the truck must have had a blow out previously as the OEM rim was in the bed of the truck with the spare on the truck. This is the only issue and it was no big deal. I will rent in the future. Thank you for your time

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
4.0

Customer did not leave a comment.

Angelo R. 
Rating:
5.0

It was a great experience. The staff were polite, friendly and professional.

PETER A. 
Rating:
2.0

Truck was not ready and made the customer walk a 1/4 behind the plaza to pick get it. The Uhaul employee did not go over the truck(damage), I had to bring it up to him to bring it to his attention and then he explained everything to me.

Bill K. 
Rating:
2.0

We were billed for items that we did not purchase and are still fighting it.

JORGE O. 
Rating:
3.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Good customer service

shefki M. 
Rating:
4.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

This location is top notch. The staff are always courteous and professional and the equipment well serviced!

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

karl P. 
Rating:
5.0

Customer did not leave a comment.

conroy B. 
Rating:
5.0

DON'T CHANGE ANYTHING. VERY PROFESSIONAL PEOPLE IN THE WRIGHT PLACE. GOD SPEED!

GERALD P. 
Rating:
5.0

Customer did not leave a comment.

Cherish K. 
Rating:
5.0

Customer did not leave a comment.

tyrese S. 
Rating:
5.0

Un lugar muy seguro para guardar sus pertenencia y el personal muy bueno Gracias por la oportunidad

ABISAI S.  |  Overall Experience 
Rating:
3.0

The staff there were very nice and helpful. The truck was cleaned well…. but there is nothing the staff can do to overcome an old and run down truck. the drivers seat was broken … the service light was on the whole time … truck made a funny noise …

Bryant K. 
Rating:
5.0

Customer did not leave a comment.

Adam J. 
Rating:
5.0

Customer did not leave a comment.

Luis C. 
Rating:
4.0

Quick and efficient. No hassles.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Thomas O. 
Rating:
1.0

They don't care about the customer They make me walk all way in the back of the building to get the truck not a good service

ODINI P. 
Rating:
3.0

Vehicle's engine was making a lot of noise and sounds like it needs serious mechanical service. Brakes were incredibly soft. App did not work when returning the vehicle so I had to speak with the location the following day to verify the truck was returned to the correct location and key returned to the lock box.

Jonathan T. 
Rating:
5.0

No

Kevin M. 
Rating:
1.0

Christopher Russo the person in charge was very rude to the point I felt unsafe returning the vehicle during open hours and had to do it later that night instead. I needed the truck for 2 more days he was angry about it and would not answer any of my questions in order to make other arrangements. I will not rent from that location again.

DORIS T. 
Rating:
5.0

Customer did not leave a comment.

Ricky G. 
Rating:
5.0

Customer did not leave a comment.

Emilio F. 
Rating:
4.0

Customer did not leave a comment.

chris E. 
Rating:
5.0

Customer did not leave a comment.

Aida C. 
Rating:
3.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

This is just renting a motorcycle trailer multiple times. Not sure about trucks. The IHaul company is really crap when it comes to trying to navigate customer “service” and/or use thier website but this location is good. Just don't try to call as you'll get pushed to the call center and the nightmare begins.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Garnett M. 
Rating:
2.0

The staff were not customer service oriented. I had to remind them that I ordered supplies before they gave them to me. Then they made me walk around to the back corner of the shopping center to find my truck. I was told a utility dolly and furniture pads would be in the truck, but they were. I returned to the counter a third time to ask for them. The supervisor took them from the store and handed them to me, This was a DIY service in every respect.

John S. 
Rating:
1.0

I had a one way trailer rental from NY to CT. I dropped the trailer to them the same night I picked it up. I recieved a bill yesterday for 2 days extra on my rental yet I didn't even use the trailer for 12 hours and it was returned by 9:30pm. I have attempted to call this location to have the charges reversed as I have photos of when I returned it but no one answers the phone. Please help.

Mark D. 
Rating:
5.0

Both ladies that were very friendly and helpful thank you Donna

donna p.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

HADI M.  |  Overall Experience 
Rating:
5.0

Allow people to pick up trailers after hours. The staff was very knowledgeable and friendly and unbelievably helpful. You're lucky to have them working for you

Phil F. 
Rating:
5.0

Exceptional customer service by the young man who took care of the pick up and return process.

Steven L. 
Rating:
5.0

THALEA ORTIZ our rep. young girl was amazing she was the only one there assisted with a quick and easy return GREAT JOB Truck drives good would recommend

Ray P. 
Rating:
5.0

Great customer service very personable and respectful I enjoyed my experience they were efficient and great. I would recommend them to many of my friends and continue to visit this particular location and give him my business. Thank you very much your staff did a great job.

Derron F. 
Rating:
5.0

All was good

Carlton W. 
Rating:
5.0

Customer did not leave a comment.

karen N. 
Rating:
5.0

Very knowledgeable staff and very well-maintained equipment.

Phil F. 
Rating:
1.0

Instead of them checking that I had insurance they stole 912 dollars from my account.

JENNIFER D. 
Rating:
5.0

Thank you for the use of your truck.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Faye C. 
Rating:
5.0

Customer did not leave a comment.

Bill H. 
Rating:
1.0

Customer did not leave a comment.

austin H. 
Rating:
1.0

I parked in the drop off location and based on the information on the sign I waited for assistance. After 10 minutes I went inside and noticed about 6 people sitting around with a clear view of my truck and the trailer. One person just starred at me saying nothing. Eventually I was able to drop the trailer off. Later that evening I was sent a receipt that indicated the cost of the trailer was $0 and that I paid $0. Not impressed with your Meriden, CT site. And I will not recommend dealing with them.

Ervin D. 
Rating:
5.0

Customer did not leave a comment.

Carlton W. 
Rating:
4.0

Customer did not leave a comment.

Gregory Nikki K. 
Rating:
2.0

Unfortunately this site is poorly managed. i waited at the location for 7 hrs (was told it would be 3-4). the reason being - there was one person on staff for 5.5 of the 7 hrs, handling the installation, front desk, returns/pickups, etc. This was after i had to reschedule due to the installation tech calling out the day before, and driving to the site, taking time off from work only to be told they cant do it.

Jason S. 
Rating:
3.0

You need to have better communication between locations, the road assistance people, it seems they don't write/read the reports files to know the situation for a particular case. Also, I am putting average rating because I don't see the option of not applicable.

Bladimir J. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Great job, thanks

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

nelson B. 
Rating:
5.0

Amazing customer service!

Cara R. 
Rating:
5.0

Customer did not leave a comment.

greg D. 
Rating:
3.0

I filed the appropriate ppwk for my install(online). I made an appointment. A week or so later I was checking on the appointment and the day before they told me my part/s were not at the location and I had to reschedule. I actually went to the location and they told me parts were still not there and I had to reschedule again. Not good. Missed work etc.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Kristina P. 
Rating:
5.0

R check out girl was hustling. She checked out 3 people & sold an item to another customer. B4 we left the pass front tire was low lite and she put air in it. When we dropped it off it went on again

john S. 
Rating:
5.0

Nothing

JAMES H. 
Rating:
4.0

The people were great,the store was clean, as was the vehicle, inside and out. There is a break down between the online reservation system and the local store, so I recommend calling them directly.

John J. 
Rating:
5.0

Miguel was awesome !

Faye C. 
Rating:
4.0

Customer did not leave a comment.

MaryAnn B. 
Rating:
3.0

The front desk manager was disinterested and a bit cold. The installer, however, did an excellent job both walking me through the install as well as giving me tips and tricks for how to maintain my hitch. He was enthusiastic, and he alone is the reason I would recommend this place to others. I wish I remembered his name.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

VICTOR V. 
Rating:
5.0

The employees were friendly and very quick (despite having to run out to buy a part), and efficient. I brought my laptop and the only issue was that the waiting area didn't have an outlet nearby to plug in; but they were done installing long before the battery ran out.

Rhona C. 
Rating:
5.0

Hire more staff

Ray A. 
Rating:
4.0

Good job. Quicker than expected.

craig W. 
Rating:
1.0

The representative was very nice. The truck however should not be on the road and needs immediate repair!!! The rear door would not close and I had all of my stuff in it! It was off the track!! This caused a huge delay and much frustration! truck had many other issues. These are known issues and should not have been able to be rented! Fix the door at the bare minimum!!!

Jennifer D. 
Rating:
5.0

nothing

STEPHEN C. 
Rating:
5.0

Thalia Ortiz helped me out with storage and truck did a great job Thank You

MILTON R.  |  First Impressions 
Rating:
1.0

The rental I paid for came 2 hours late, the equipment was rented out to a friend of an employee so when I inquired about the delay I was treated poorly and the staff showed poor attitude and told me “too bad, you have to wait” I will be making a formal complain to corporate.

Christian B. 
Rating:
3.0

less waiting on hold for some9ne to pickup at this location attempted to call to stay with rental extra time never got a hold of anyone so I jus kept it an returned when I was done but I did receive a call at 730am today stating that I needed to drop it off now the lady manager was very rude n unprofessional until I told her off unfortunately . but I would still recommend they jus need to learn how to talk over the phone

yesenia S. 
Rating:
5.0

I can't imagine any changes based on my experience. Chris (I think) was great and super quick at getting the paperwork done, and checking my trailer hookup for safety. When I rent from UHaul, I will come to this facility instead of closer ones.

Matt D. 
Rating:
1.0

Get nicer employees and go back to cheaper miles

Yelissa V. 
Rating:
5.0

Customer did not leave a comment.

ALPA P. 
Rating:
5.0

Customer did not leave a comment.

wail A. 
Rating:
5.0

Customer did not leave a comment.

Jamie L. 
Rating:
4.0

As far as the people in customer service that was fine but the vehicle that we rented was not fit to be on the road and we did advise them when we brought it back and they did say that they would take care of it

Tara V. 
Rating:
5.0

Customer did not leave a comment.

Juan L. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Very knowledgeable staff and very helpful

Phil F. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

JASON D. 
Rating:
5.0

These guys found my wallet in the parking lot after i over night dropped off, called me right away in the morning, and everything well where it was before I lost it. Very thankful.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

ANGEL A. 
Rating:
5.0

Thalia Ortiz at front desk is a sweetheart. Trailer worked great

Robert H. 
Rating:
4.0

Confirm rental is available

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Nothing just stay consistent

William W. 
Rating:
5.0

Console was all sticky and cup holders were very dirty and sticky stuff in it...overall everything was ok.

ELAINE C. 
Rating:
4.0

The clerks were excellent and very helpful. The space was not the greatest to hook up my 31+ motorhome to the auto transport.

Richard S. 
Rating:
5.0

Everything went very smoothly --- easy check in, easy return

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Alianna V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jorge m.  |  First Impressions 
Rating:
5.0

My first time and for me work superexcellent and the staff that work with me five stars...

WANDA Q.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicente R.  |  First Impressions 
Rating:
3.0

The girl who waited on me I guess she's the manager of the place she talks so fast you can't understand what she's saying

tammy m.  |  First Impressions 
Rating:
4.0

It could be a little cheater in price

brenda I.  |  Overall Experience 
Rating:
1.0

They will continue to try and take payments out of any card even the ones you told you wanted off the account. They will pretend to hear your issues and also pretend to write your statements to your account but don't. When others review your account nothing is posted from past communications

TERI S.  |  Overall Experience 
Rating:
5.0

The facility was clean and secure, and the staff were hilarious and friendly. I’ll definitely be back next time I need storage.

REBECCA B.  |  Overall Experience 
Rating:
5.0

Staff was helpful and courteous.

Keith V.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Leonardo I.  |  Overall Experience 
Rating:
5.0

Rios is extremely good at her position; and drives and parks the trucks better than the men.

ingrid m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN B.  |  Overall Experience 
Rating:
5.0

Muy buen servicio . Muy buenos los storages . Todo muy bien controlado . Definitivamente volvería otra ves si necesito los servicios .

zoraida c.  |  Overall Experience 
Rating:
5.0

Awsome worker's an professional👌

Willie B.  |  Overall Experience 
Rating:
5.0

Very professional and good customer service

Yari R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa t.  |  Overall Experience 
Rating:
5.0

Very upfront an very convient and well established business!

Willie B.  |  First Impressions 
Rating:
5.0

Thank you for your kindness and Understanding! Much Love, Deb Bousquet

Debrah b.  |  Overall Experience 
Rating:
5.0

I had a very good experience at UHAUL at Lincoln Square in Meriden. All staff were always very helpful. My furniture was very secure. Highly recommend this facility.

susan m.  |  Overall Experience 
Rating:
3.0

Issues with entering the unit had I waited until after hours which I had planned to do I wouldn’t have had access to the until to unload the truck we rented in time for the next day return. My code didn’t work to get in so I called the office and they were open I had to go get a card to get in I go back down to the unit and there was a note stating there was a lock included but not in the unit itself I called the office again, same person I spoke to about access, she stated I had to go back up and retrieve the lock… just a bit annoyed with the customer service and lack of attention to detail.

Maria I.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSE F.  |  Overall Experience 
Rating:
4.0

Really like it

Arelis G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sergio r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Freddy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerrod S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA G.  |  First Impressions 
Rating:
5.0

!awesome

BENNIE M.  |  First Impressions 
Rating:
4.0

Kieshla the manager is amazing. She’s professional and effective.

Darnell M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

april b.  |  First Impressions 
Rating:
1.0

I reserved my unit a month in advance. I was not informed that i would not get a unit size as requested and reserved and only found this out the sat of my move which made the situation stressful. The facility did not even have the unit size that I needed. I then needed to reserve TWO smaller units at a combined higher price than I wanted/needed to pay. There are rodent boxes in the units that may me feel extremely uneasy to store my important and meaningful personal belongings.

Jaimee R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arelis G.  |  First Impressions 
Rating:
5.0

Lo recomiendo a mis amigos. Y volvería a utilizar el servicio.

Brenda V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEILANI P.  |  First Impressions 
Rating:
5.0

Keishla la mejor la llamaba tarde en la noche y simepre m contestaba aunque no fueran horas de trabajo. El día que llegue me dieron el cuarto q no lo podía abrir y ella estuvo ahí con nosotros y me ayudo tarde en la noche y veníamos de NJ y no pudimos llegar a tiempo y ella nos estendio el tiempo y nos dio aseso para poder terminar la mudanza. The best ❤️❤️❤️❤️💪🏻👌🏼

Clara E M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lisa t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Criselda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAYLYN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Criselda C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAYLYN S.  |  First Impressions 
Rating:
5.0

Friendly management.

TOMAS M.  |  Overall Experience 
Rating:
5.0

The staff members on duty. The one guy. He handled over 13 customers at once. Each of us with an incredible dignity and respect. He didnt get mad when yelled at. He didnt get mad when someone asked for one more thing. He went above and beyond whats expected from someone under that much work. I wish I knew his name.

Kiel C.  |  First Impressions 
Rating:
5.0

I receive great service Thank you

MARIE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAMON B.  |  Overall Experience 
No reviews have been submitted for this location.

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