Customer Reviews for U-Haul Moving & Storage at Lorain Ave

Easy to reserve , and easy to return . Trucks r in good condition .

Do you want thing I could think of would be a shovel the snow out of the trailer beds A little nap it was a very nice and pleasant experience there

Very nice and professional thanks

This location is one of the best locations. Even though the employees change alot, still one of the best locations for uhaul that I have been to.

I was very impressed, customer service was excellent ESPECIALLY Gwendolen Mullins & the GENTLEMEN that I returned the truck to. Polite, friendly & professional!!! Be proud, you have a great team working for you!!!

Everything went well with exception of getting a call at 5:30pm asking when I was returning the truck and I had returned the truck at 11:30am. Will definitely rent from this location again.

Thank Mark, for going above and beyond after I got to my destination...

Communication with client, make sure everything that was promised was fulfilled.

The person who accepted my truck return was rude and short. He responded negatively when I told him I did not sweep the truck due to my asthma and to go ahead and charge me the $25. He complained to me of his own asthma. I filled the truck up double the amount of gas required. He barely communicated with me, treating me like my high school girlfriend did when she was mad at me. I was confused as to what I was supposed to do, as he was ignoring me, so I went and sat in my vehicle. He approached my vehicle and stared at me, so I got out, and he asked me rudely and passive aggressively "do you do this often?" (Who rents a moving truck "often?" Am I not a paying customer? He didn't go through the process with me at all, he treated me as if I was an employee who knows the process in and out) I said no, he gave me my total and said my receipt would me emailed to me and walked away before I could even say thank you but I still said it, to the back of his head. Very. Very rude. The woman who I rented my truck from initially however was extremely polite and helpful. That's why I'm writing this. Hopefully this man will be corrected and not bring the whole place down with his awful customer service skills. He has the personality of a warehouse employee.

Easy peasy from beginning to end! Thank you!

Your supposed link for checking back in does not make it clear enough on what to do. I couldn't figure out how to do it & was charged that exorbitant $20 fee which is really wrong when everything is now done online or on the phone. That makes everyone's time shorter so adding that kind of fee for a one click check-in is not okay. You just lost a long-time loyal customer who could not afford that extra $20 at a time like this!

Keep up the good work 👏

We were very pleased with our move and the truck was helpful and in excellent condition.

Superior, above and beyond service. Staff was amazingly friendly!

My return check-in was fast and convenient.

Everything was great.

Telling me to go online to order my truck and trailer then it did notice handle my trike motorcycle

I love uHall and have always used it in the past but this new way of returning the U-Haul was totally ridiculous especially for someone who is not tech-savvy also to charge $20 for you guys to do all the tech stuff is also ridiculous in my opinion.

Inflexible “policies” that never make the customer right may improve profits in the short run but nickel and dimeing customers will never build loyalty or true growth

Great service

Equipment was old but working well. Only issue was that the check engine light was on the whole time I had the truck. Your staff was excellent both on pickup and drop off. Thank you.

This location is so much nicer and friendlier than the other uhaul spot on Clark. I swore I wouldn't use uhaul again after the last time I moved and the ghoul of an employee over there was so rude and disrespectful to me, but I gave in and y'all redeemed yourselves. Pleasant experience all around. I do think your “how many gallons to fill” chart is a little bit off though. ¯\_(ツ)_/¯ Have a nice week. I'll most likely be in to grab another uhaul since I apparently own more crap than a 15' truck can fit. Thanks, Andrew

Great experience

Every employee i worked with was very helpful The Van is rented was very clean and rode smoothly

There are holes in the roof of the truck. I'm belongings got wet

As with all rental companies, you should be more upfront about the true cost of your product. Saying a truck is 29.99 for the day sounds great. I paid 180 dollars for a truck a drove 99 miles and had back to you in 7 hours. That's a little high, and I'll be looking around for better rates next time

Gwendolyn and staff were extremely helpful!

Everyone was helpful but I returned it yesterday and never received my final receipt yet.

Don't change a thing.

Just very very disappointed gas was not full Personnel was not helpful at all

When I reserved the unit they said it was on the first floor I'm disabled and when I got there and ready to move in with all my stuff it was on the second floor with 10 steps and no elevator and I'm disabled , when I rented a truck there the manager didn't know how to split payment onto two credit cards, I had to call customer service to have it done. Won't to back there !!

I reserved a trailer Friday and when I went to pick up Saturday it wasn't available. They sent me to ANOTHER location that had a trailer according to the system and THAT trailer was broken! They then sent me to ANOTHER location and 2hrs and cross county trips later, I finally got the trailer that I reserved. I was given a credit but I still had to pay for the trailer! I hope this is not how u haul handles complaints

Thank you for your services.

Great Customer Service. Clean truck!

The staff was very friendly and helpful

I have rented from this location several times but never experience this poor level of service before. The lady who checked me in at the counter turned her attention from me several times to assist other personnel for several minutes without excusing herself. Also, she was not very helpful or friendly.

Employees were extremely helpful and courteous as I checked the truck out and returned to same location!

Our truck was given to the wrong person so we waited 45 to get a different one. I ended up having to return it after hours because of the delay, which ended up charging me more.

Worst uhaul experience i ever had

Nothing , everything was great !

99 cents a mile is a bit high!!

The vehicle was not very clean. Steering wheel sticky. Windows dirty. I did not have my updated insurance card with me. I did have coverage and offered to bring the card when I returned for a refund on the 10.00 I had to pay for your insurance. The employee would NOT approve. So I paid 10.00 for nothing. I also had to go out to the vehicle myself and inspect it. Other u haul facilities assist you with this process. I also had to uber to your facility because I was told I could not leave my vehicle there. Another 21.00. Very expensive rental for 10 hours.

Great service...awesome personnel. Thank you!

Very helpful, especially at drop off. The man that checked me in was very excellent and freindly

when i arrived for pickup, my reservation, which i confirmed a day prior, was not in the computer. Apparently the person I spoke to didn't properly do her job. The woman behind the desk went above and beyond to help me and make sure i had a smooth move.

Nothing I can think of to make my experience better! Thank you, Thomas Marconi

Nothing

Great staff, very helpful!

Nothing I can think of

The automated check in service didn't work at all. Once the location service failed to work there was no way to advance through the check out process. I tried calling customer service and using chat and no one ever responded.

Have a staff that helps. Not let a crowd sit outside for twenty minutes while your app doesn't let returns happen. Just shaking your heads at us sitting outside in the cold at night. Come to the door and see what's wrong. Yes you are closed but standing there texting and not helping doesn't solve anything when there is a crowd outside.

I had a less than favorable experience all due to the way I was treated and spoken to by the associate behind the counter who processed the rental of a truck this past weekend. The young lady apparently doesn't realize that she is the face of your company and that she is representing Uhaul and not her own immature self. This young lady couldn't be bothered to look at me throughout the entire transaction. She read from a script. She couldn't be bothered to thank me for my business. I thanked her at the end of our transaction and then told her it was too bad she couldn't have been more friendly. Her reply was to call me rude. Unbelievable. She then waited on the next customer without any kind of guidance as to where to find the truck. I apparently got in the wrong one and had to go look for a different employee to help me find the correct vehicle since the young lady made it very obvious that she was finished “helping” me. I'll have a hard time renting from uhaul again

Well maintained, and staff very helpful

I had checkin online but it didn't matter it was not a quick check in.

Everyone was so nice and very helpful! I will definitely use again if the need occurs and have already recommended U-Haul to others!

Staff is very friendly

The storage containment units and surrounding area were not very clean. The staff, however, was exceptional. They were friendly, courteous, professional, and extremely helpful.

NA

I had already known this location was great for truck rentals, and their storage facility did not disappoint. I knew my items were secure and easy to access while I needed use of a Storage unit.

thank you

My experience was favorable.

They treated me excellent

I had my belongings in storage for about 10 months or so, and I never had any issues. Professional, secure, and clean.

Setting this up was easy; except for having to buy "special" lock, there were no surprise fees.

Great

the only thing bad was the fact that I had to buy a lock from Uhaul even though I had my own, I was told we had to use theirs in case they needed cut off...well, all locks can be cut off.

Clerk was helpful, and got my storage locker easy after having the FIRST one I chose did not participate in the FIRST MONTH FREE. Disappointed I then had to BUY a lock, when I already had one.

Employees were professional and knowledgeable. Seemed to understand the moving experience and the stress levels that go with it. Even though my move was not planned and came up suddenly.

Very positive experience. The facility is extremely clean

Very friendly staff and accomable

This was perfect for storing my daughters furnishungs for the summer while she was home from college. Great clean well- lighted facility.

The staff went above and beyond in helping us.