Customer Reviews for U-Haul Moving & Storage at Lorain Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Lorain Ave
KAREN K. on
Great experience overall!!
arthur K. on
Thx
Shayne Z. on
Charged me 16$ for a guy the sweep some rocks off the trailer. Sorry you guys had to do your job
Michael M. on
The app didn’t work for 24/7 pick up claiming a trick was not assigned. But when I got to the counter the app was having issues. This impacted about 6 groups of customers who then needed to wait due to the application not working properly.
David J. on
Do not allow the call center to schedule an appointment for pickup then to call you the following day informing you they no longer have equipment available 30 minutes before pickup time!!
arthur K. on
Thanks
James K. on
Nothing
barbara R. on
The service clerk at that location, is totally rude, negative, and argumentative! I think his name is Mark Simms
arthur K. on
THANK-YOU
Samantha O. on
Drop off area was extremely cluttered. Was almost unable to find a spot to leave the trailer.
Joseph S. on
The wait was nearly forty minutes to pickup a van I had reserved earlier in the week. The wait seemed to be from some sort of computer issue and had nothing to do with the workers themselves.
Carli K. on
We waited for over an hour. Got there at 9:40 and didn’t actually get helped until a little after 11am. This was very disappointing because we were on a schedule and wound up being late.
mike C. on
Make sure call the call center has the schedule of reservations before they extend someone's time and leave the next person without their reserved truck. The fifty dollar guaranty doesn't help ur reservation. You're still without a truck. When the reservation is not available because U-Haul messed up, the rental should have been free.
steven T. on
Keep up the good work.
Deborah B. on
For me the service was perfect, continue doing what you do to serve. Personnel was very helpful. Thank you
Charlie J. on
perhaps , have more staff onsite
STEVEN T. on
Not the nicest of people and understaffed. While the truck was clean and ran well there were 3 big problems with it: 1. The windshield wipers might just as well not have been there. Dangerously ineffective! 2. The gas fill would not accept more than 100 miles worth of gas no matter how slowly I tried to fill it. 3/8 full was all it would take, causing extra stopping for fuel. 3. The truck leaked antifreeze all over my driveway, requiring renting a power washer to clean it off.
Andrew E. on
Very professional and courteous. I will return in the future based on my experience.
jose m. on
They treated me excellent
Doug F. on
I had my belongings in storage for about 10 months or so, and I never had any issues. Professional, secure, and clean.
john p. on
Setting this up was easy; except for having to buy "special" lock, there were no surprise fees.
tina d. on
Great
Anne W. on
the only thing bad was the fact that I had to buy a lock from Uhaul even though I had my own, I was told we had to use theirs in case they needed cut off...well, all locks can be cut off.
Anne W. on
Clerk was helpful, and got my storage locker easy after having the FIRST one I chose did not participate in the FIRST MONTH FREE. Disappointed I then had to BUY a lock, when I already had one.
monica k. on
Employees were professional and knowledgeable. Seemed to understand the moving experience and the stress levels that go with it. Even though my move was not planned and came up suddenly.
Gayle C. on
Very positive experience. The facility is extremely clean
Amber S. on
Very friendly staff and accomable
Tom M. on
This was perfect for storing my daughters furnishungs for the summer while she was home from college. Great clean well- lighted facility.
Donald V. on
The staff went above and beyond in helping us.