Customer Reviews for U-Haul Moving & Storage at Lorain Ave

Gwendolyn and staff were extremely helpful!

Everyone was helpful but I returned it yesterday and never received my final receipt yet.

Don't change a thing.

Just very very disappointed gas was not full Personnel was not helpful at all

When I reserved the unit they said it was on the first floor I'm disabled and when I got there and ready to move in with all my stuff it was on the second floor with 10 steps and no elevator and I'm disabled , when I rented a truck there the manager didn't know how to split payment onto two credit cards, I had to call customer service to have it done. Won't to back there !!

I reserved a trailer Friday and when I went to pick up Saturday it wasn't available. They sent me to ANOTHER location that had a trailer according to the system and THAT trailer was broken! They then sent me to ANOTHER location and 2hrs and cross county trips later, I finally got the trailer that I reserved. I was given a credit but I still had to pay for the trailer! I hope this is not how u haul handles complaints

Thank you for your services.

Great Customer Service. Clean truck!

The staff was very friendly and helpful

I have rented from this location several times but never experience this poor level of service before. The lady who checked me in at the counter turned her attention from me several times to assist other personnel for several minutes without excusing herself. Also, she was not very helpful or friendly.

Employees were extremely helpful and courteous as I checked the truck out and returned to same location!

Our truck was given to the wrong person so we waited 45 to get a different one. I ended up having to return it after hours because of the delay, which ended up charging me more.

Worst uhaul experience i ever had

Nothing , everything was great !

99 cents a mile is a bit high!!

The vehicle was not very clean. Steering wheel sticky. Windows dirty. I did not have my updated insurance card with me. I did have coverage and offered to bring the card when I returned for a refund on the 10.00 I had to pay for your insurance. The employee would NOT approve. So I paid 10.00 for nothing. I also had to go out to the vehicle myself and inspect it. Other u haul facilities assist you with this process. I also had to uber to your facility because I was told I could not leave my vehicle there. Another 21.00. Very expensive rental for 10 hours.

Great service...awesome personnel. Thank you!

Very helpful, especially at drop off. The man that checked me in was very excellent and freindly

when i arrived for pickup, my reservation, which i confirmed a day prior, was not in the computer. Apparently the person I spoke to didn't properly do her job. The woman behind the desk went above and beyond to help me and make sure i had a smooth move.

Nothing I can think of to make my experience better! Thank you, Thomas Marconi

Nothing

Great staff, very helpful!

Nothing I can think of

The automated check in service didn't work at all. Once the location service failed to work there was no way to advance through the check out process. I tried calling customer service and using chat and no one ever responded.

Have a staff that helps. Not let a crowd sit outside for twenty minutes while your app doesn't let returns happen. Just shaking your heads at us sitting outside in the cold at night. Come to the door and see what's wrong. Yes you are closed but standing there texting and not helping doesn't solve anything when there is a crowd outside.

I had a less than favorable experience all due to the way I was treated and spoken to by the associate behind the counter who processed the rental of a truck this past weekend. The young lady apparently doesn't realize that she is the face of your company and that she is representing Uhaul and not her own immature self. This young lady couldn't be bothered to look at me throughout the entire transaction. She read from a script. She couldn't be bothered to thank me for my business. I thanked her at the end of our transaction and then told her it was too bad she couldn't have been more friendly. Her reply was to call me rude. Unbelievable. She then waited on the next customer without any kind of guidance as to where to find the truck. I apparently got in the wrong one and had to go look for a different employee to help me find the correct vehicle since the young lady made it very obvious that she was finished “helping” me. I'll have a hard time renting from uhaul again

Totally a good value.

Pick up and return went well, can't ask for more.

When I dropped the trailer off I waited for someone to unhook it, no one came. I went in side the woman behind the counter was busy texting on her phone, so I had to wait. She told me I had to go back outside and wait for the yard man then went back to texting. I waited 13 min for the guy to unhook the trailer.

Thx mark Art knight

Very friendly and helpful

Very good service experience. No suggestions.

Despite checking in online, including uploading my driver's license, I still waited more than 35 minutes just to speak with with the rental agent at the counter and another 15 minutes in the yard to get my trailer. There needs to be more than one agent working the counter, at least at peek times and more than one person in the yard to assist renters. When returning my trailer, there was no one to meet me in the yard, so I located a spot, backed up the trailer and un-hitched the trailer myself before anyone came to assist and complete the return check. All in all, the rental was less than helpful and much longer than all of the pre-rental paperwork completion should mean.

Pick up time is busy perhaps increase staff at these high volume times

Girl that check me in very rude,when I returned the truck the young man was very polite and pleasant..

We had a problem with the move in date staff jumped in right away to make changes to fit our need.

Service representative seemed irritated when I asked him to swap out a ball to one recommended by and purchased from U Haul. Also, owners manual said tie-downs should have been provided.

I wouldn't recommend this location bc I was charged $30 for a cleaning fee, when all was needed was a quick sweep of the back, b which I offered to do, the employee said no big deal not to work about it and offered to sweep it. I asked him if I would be charged for it, and he said no, that he wasn't doing anything anyway! yet still I was charged!!

The employee who managed the rental transaction for me was professional and pleasant but, I needed to return to the office with a further question and the second employee I spoke with was curt and not helpful. The employee who handled the return was wonderful so only one “bad apple”! Overall, the experience was great - the truck was in excellent condition and very clean! Also, the woman who initially scheduled the rental over the phone was terrific.

Your gas mileage sucks. I went seven miles and it cost me $10 in gas for a 15-ft truck. If I'm going to make a longer move I'm going to look someplace else!

Thx again, art

The tailgate on the trailer needed to be greased, very very tough to close…jc

9:00 reservation, got to the location at 8:55. 2 people in front of me, 1 person at the check out. Didn't get checked in until 9:20(unacceptable) not a clear return instructions wait inside where I checked in only to be told to go outside, and wait there, this process took another 20 min(unacceptable)

There was only one person at the computers and a long line she did a very good job but if there was someone to help the line would have gone a little quicker

Everyone was Great to work with

Always a pleasure renting from here. It was early in the morning and everyone was really helpful!

Both the young man that helped me check out and the super strong young lady who helped me lift the monster trailer off my truck were great! Thanks for your help!

Great service

My first reservation was for a 4' x 7' trailer. When I picked up my trailer and got home, I realized that the dimensions of the trailer were not actually 4', but rather 38". This required that I return the trailer to the location and rent a different, larger trailer that ACTUALLY met my needs. Not only was this an inconvenience, it also meant that I was delayed by more than hour in my project and left my help standing and waiting. I was thus delayed in returning my trailer because of this inconvenience and when returning the larger trailer, the worker wanted to charge me for an additional day, effectively doubling the rental charges. After AGAIN reiterating the problems, I was finally able to get the additional day charge dropped. The desk associate, Alicia, was very friendly and accommodating, but from there, the experience was incredibly disappointing.

The original reservation I had made was unavailable and I was given no prior notice to the change of status... when I tried to call to receive assistance the Cleveland branch seems to have NO viable phone number. I finally had to go to the store itself to sort the situation out. I recommend going to the store/call ahead. 0/10 recommend online reservations.

Help the customer when asked

Everything was top notch. The customer rep was friendly and very efficient. The rep outside helped us find our truck and helped maneuver trucks so we could be on our way

Good selection of UHaul vehicles Friendly staff Very helpful

Well maintained, and staff very helpful

I had checkin online but it didn't matter it was not a quick check in.

Everyone was so nice and very helpful! I will definitely use again if the need occurs and have already recommended U-Haul to others!

Staff is very friendly

The storage containment units and surrounding area were not very clean. The staff, however, was exceptional. They were friendly, courteous, professional, and extremely helpful.

NA

I had already known this location was great for truck rentals, and their storage facility did not disappoint. I knew my items were secure and easy to access while I needed use of a Storage unit.

thank you

My experience was favorable.

They treated me excellent

I had my belongings in storage for about 10 months or so, and I never had any issues. Professional, secure, and clean.

Setting this up was easy; except for having to buy "special" lock, there were no surprise fees.

Great

the only thing bad was the fact that I had to buy a lock from Uhaul even though I had my own, I was told we had to use theirs in case they needed cut off...well, all locks can be cut off.

Clerk was helpful, and got my storage locker easy after having the FIRST one I chose did not participate in the FIRST MONTH FREE. Disappointed I then had to BUY a lock, when I already had one.

Employees were professional and knowledgeable. Seemed to understand the moving experience and the stress levels that go with it. Even though my move was not planned and came up suddenly.

Very positive experience. The facility is extremely clean

Very friendly staff and accomable

This was perfect for storing my daughters furnishungs for the summer while she was home from college. Great clean well- lighted facility.

The staff went above and beyond in helping us.