Customer Reviews for U-Haul Moving & Storage at Lorain Ave

4,995 reviews

16515 Lorain Ave   Cleveland, OH 44111
(There is only 15 minute parking at this location please plan accordingly)

(216) 251-4130

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(216) 251-4130

16515 Lorain Ave
Cleveland, OH 44111
(There is only 15 minute parking at this location please plan accordingly)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I drove the truck 5 miles put $10 in gas and you charged me $24.75 for gas. I asked for an explanation and was told read my paperwork.

Penny R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Very professional and made my visit very simple and Efficient. They check my trailer and made sure it was safe to pull. Overall very pleased with how I was treated and with the trailer it was exactly what I need.

JASON S. 
Rating:
1.0

1. Answer the phone 2. Pick up the pace. 3. Have enough energy to speak so people can hear you. 4. Don't waste peoples time with BS.

jason E. 
Rating:
5.0

The reservation process went smoothly, the pick-up of the trailer went smoothly, it loaded great, it handled great, it is an extremely well designed unit with its onboard ramps, fold down left fender, tie down ratchets, and the jack on the tongue. I had a little difficulty doing the online check in when I returned the trailer at the location's off-hours, but it did not cause a problem with the total rental fees.

Don E. 
Rating:
1.0

Pretend you have rented a truck in the past. The experience with your rental process was horrible. You should try to move into the 21st century with your technology. I will not be using your services again.

Ted R. 
Rating:
2.0

Very slow service, check engine light was on, charged for gas we did not use, very limited parking in the lot.

Jessica J. 
Rating:
5.0

Customer did not leave a comment.

Therese R. 
Rating:
5.0

Nothing service was great and employees very nice

JAMES S. 
Rating:
5.0

Keep up the good work.

Ricky R. 
Rating:
5.0

Everyone was super friendly and helpful

Alice K. 
Rating:
5.0

They were great help in fixing my connection problem and also had to borrow wrench to change to a 2” ball:

Paul F. 
Rating:
5.0

Air freshener would be nice.

rick C. 
Rating:
4.0

Slow in getting paperwork. Unit hooked up without any check of our paperwork.

Linda T. 
Rating:
5.0

Customer did not leave a comment.

Adam G. 
Rating:
3.0

After they get your money - return is easy and attendant very nice. When picking up - not so good - i stopped and made a reservation for my truck thing it would make pick up easier. NOT A CHANCE. They made me go through everything all over again and then some. I did not have my phone thinking I would just go in for verification and grab a key. They needed to contact someone to verify I was picking the truck up. WHY- they have my license and credit card info. I had to wait until my wife returned to the house and answer the phone. I was told this was to verify who I was- THIS IS CRAZY - after finally contacting my wife after 15 minutes I was given a key to a truck in row O - row O was Q worn out - after trying a van in the wrong row because the Q looks like an O I finally found the correct truck - OHHH by the way it was RAINING. After opening the truck the passenger window was left open and cab full of water. So back into the office - OH did I mention it was RAINING. After getting my second truck I realized the truck is given to you with a 1/4 tank of gas - so off to the gas station you go. MAKES NO SENSE. Why aggravate the customer like this. I forgot to mention when I got to U-HAUL there was no one in the office - more waiting. Not a good experience.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Edmund G. 
Rating:
5.0

Nothing really. Nick was efficient and very helpful. And dropping off was easy, they met me outside as I backed the trailer in its place . Once again efficient and friendly.

Matthew M. 
Rating:
5.0

Both the guy who checked us in and the guy who checked us out were very professional and nice. They made the experience better.

David L. 
Rating:
1.0

Employee there was rude and belligerent and hostile. She lack intelligence to read furl gauge in truck when it was returned insisting the quarter tank mark is 1/8. Wonder how many customers are overcharged for fuel because one employee does not understand how to read fuel gauge in a vehicle. I'll never use uhaul again. Horrible experience

Joseph F. 
Rating:
4.0

Customer did not leave a comment.

Sally L. 
Rating:
5.0

Everyone was incredibly helpful.

Heidi L. 
Rating:
5.0

Customer did not leave a comment.

Tiffaney W. 
Rating:
5.0

Customer did not leave a comment.

Tawfiq S. 
Rating:
3.0

I couldn't get into your website despite trying 4 times from three locations including 3 with internet connection. The trailer was dirty when I arrived. I don't know why I was charged $80 more because I can't get to the website. The only reason I would recommend this location is it's convenient location.

Charles H. 
Rating:
1.0

Upon returning my uhaul there was no place to park, several people looking for drop box for keys, called customer service. No help. Had to leave key in vehicle. Someone parked so close to truck couldn't move it if I tried upon leaving. Poor customer service. Vehicle in need of tranny repair. Cost was double what they quoted. Only put 25 miles on it. Very disappointed.

ERIN S. 
Rating:
2.0

Couldn't park the truck anywhere... the parking lot was inaccessible.

Brian H. 
Rating:
2.0

Well, the pickup truck and dolly I reserved for moved from Elyria, Ohio location on 254 & 57, to The Avon, Ohio location the next day, Then I was Updated Later in the day That I'd Have To Go To Cleveland Now To Pick It Up. Once I arrived at the Cleveland store the staff members behind the counter were working at the own pace, seemed very uncaring about other people's time. Took them around 40 + plus minutes to get me checked in, and even get the truck pulled around. When I was returning the truck and using the app to complete the return process, and employee came up to me tried to tell me that I would be paying over 100$ more then what I see on my phone. My order when I returned on my phone said 163$ she came up to me and told me it was around 270. So continued with my return checkout and only payed 163, I just dont understand why an employee would try and up sell me something or lie to me?

alano T. 
Rating:
5.0

Customer did not leave a comment.

Henry D. 
Rating:
5.0

I have dealt with a lot of different uhaul locations, and this one is by far the best. Always professional, knowledgeable, and helpful.

CARTER E. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

They had the help and advice we needed, along with varius supplies.

don G. 
Rating:
3.0

Customer did not leave a comment.

William B. 
Rating:
1.0

The people work there are so sick need help you should hire people more respect for custmer even the manager is treat customers like shit

Ayman O. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
4.0

Lower mileage rates

Marlon H. 
Rating:
2.0

Customer did not leave a comment.

Joseph T. 
Rating:
3.0

You're staff was less than friendly

gary J. 
Rating:
1.0

Person who checked us out was eating while serving us the agreement. What a terrible policy to pick the truck up with 1/4 tank . And to give us a truck with 126k miles what a joke .glad we made it there in back but no peace of mind .

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

Ayman O. 
Rating:
5.0

Customer did not leave a comment.

debbie H. 
Rating:
4.0

The workers are kind and efficient

Melinda B. 
Rating:
5.0

Nothing. All was good.

VERONICA D. 
Rating:
5.0

Customer did not leave a comment.

Andrea H. 
Rating:
3.0

Truck and moving supplies were fine; customer service was less than adequate

Joe M. 
Rating:
5.0

Customer did not leave a comment.

AARON M. 
Rating:
1.0

Couldn't get the app to accept photos no matter how hard I tried and then when I had to get the employees to to finish the transaction they were as rude as can possibly be. How's it my fault that your app doesn't work properly and if they don't wanna work why are they there??

Craig M. 
Rating:
1.0

The truck is outdated and difficult to drive. It makes a loud noise. And it is too expensive

EUCHARIA O. 
Rating:
5.0

This is the only U-Haul dealer I go to in Cleveland!!! They always have what I need and ask if I need boxes, blankets or packaging for my moving needs

MARK M. 
Rating:
1.0

Charge me for something i aint fucking did...never again

Xavier H. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
3.0

The guy that checked me in when I returned the vehicle was terrible. He ordered me to start the vehicle and make sure all the seat belts were fastened, then gave me the wrong total (was not an accurate adjustment from estimated miles to actual.) When I questioned it he tried to tell me it was the tax and everything but the wrong amount. When I asked to see the numbers, he said "Why don't you just go inside", which I did. As I waited in a long slow line on a Saturday morning, he came inside and eventually approached me in line and handed me a receipt without saying a word. (which finally did have the accurate math reflected.) Totally unprofessional and disrespectful... he acted like it was my privilege to be served by him. I've been to this location before and this was the first poor experience I've had, so I'll probably go back again, but Nicholas Jones needs lessons in customer service.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Simisa A. 
Rating:
4.0

Una atención muy buena. Respeto y amabilidad.

Sarah J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexis B. 
Rating:
5.0

Customer did not leave a comment.

Roberto C. 
Rating:
4.0

Mark Sims, went above and beyond my expectations. And I haven't forgotten about him

ANGELA W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pat T. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

make it easier to check in after hours for people that don't have smartphones. 20 dollar "convenience fee" seems like more than needed

Patrick H. 
Rating:
4.0

More detail on returning trucks online. I placed the number on the odometer and kept saying it was lower then when I started, the whole time I just needed to add the zero at the end.

Glarymir R. 
Rating:
5.0

Customer did not leave a comment.

Dellia S. 
Rating:
4.0

Guys in the yard were great, guy behind the counter was not helpful, grumpy and unpleasant.

Kevin J. 
Rating:
4.0

Customer did not leave a comment.

Glen B. 
Rating:
5.0

Customer did not leave a comment.

Wanda T. 
Rating:
5.0

Customer did not leave a comment.

Joshua T. 
Rating:
5.0

Good experience

Daniel R. 
Rating:
4.0

Customer did not leave a comment.

JOHN U. 
Rating:
5.0

Everyone I dealt with was friendly, professional, and helpful. The Van was very clean.

Marc F. 
Rating:
5.0

Great job. Well trained respectful representative.

John S. 
Rating:
5.0

Great customer service, very polite and attentive. Nick took very good care of me and he made sure I understood my contractual duties and everything else regarding the trailer before leaving. He was very friendly too and easy to converse with. He showed great patience with me because I had never rented one before.

chinetha C. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Frederick H. 
Rating:
5.0

Customer did not leave a comment.

Annamaria L. 
Rating:
5.0

I don' t know what more improvements can be made , as their service is allready excellent!

RICHARD A. 
Rating:
5.0

Unfortunately we did not check the tank when we took the truck as we assumed it was full. We drove about 8/9 miles total and put $10 worth of fuel in it. Then we we charged an additional $11 for fuel. The truck was for a school event.

Mary M. 
Rating:
5.0

Communication is the only way to keep your stars up.

MARK N. 
Rating:
5.0

Customer did not leave a comment.

Susan D. 
Rating:
5.0

Customer did not leave a comment.

Henry F. 
Rating:
3.0

The rental agent refused to document the previous damage that I pointed out. He said he was only looking for major damages. This trailer had dents in fenders, one side was pulled away from the frame. one rachet strap was damaged. The trailer was muddy and I had to use wd-40 to get the ratchet straps to function. the trailer also had bald tires! On a bright note, the people who checked the trailer back in the next day were very friendly & nice.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Everything was great. Your system works well.

Phillip D. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

Donna J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna J. 
Rating:
5.0

Friendly staff.

mark I. 
Rating:
5.0

Everything was so easy . Great experience with uhaul

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

Monica H. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

PATRICK F. 
Rating:
5.0

Customer did not leave a comment.

BASSEL A. 
Rating:
5.0

This was the best u haul experience i have ever had the app was easy to use the people at the location were polite and helpful in out moving quickly it was great the return was just as good thanks for fixing what was broken I will use this company and location again

DAVID H. 
Rating:
1.0

I was charged $129 when I pick up the truck. I was charged $144 dropped off the truck, but received a receipt for $125. All charges are still on my card. Now, let's talk about the amount of attitude your employees have. Short and simple, I'll never do business with Uhaul again. Uhaul failed from start to finish and some how found away to keep failing even after I was finished with your equipment.

JEFF D. 
Rating:
4.0

Customer did not leave a comment.

RITA P. 
Rating:
5.0

Customer did not leave a comment.

ANN B. 
Rating:
2.0

Employees nice but truck had tire light on check engine light and a very noisy and rattling

Sally S. 
Rating:
4.0

Key drop was hard to find. It was not near main entrance. It was around corner of building, with view blocked by trash dumpster, pile of snow and parked rental van. Besides being hard to find/see, not safe. Rental otherwise went well.

Curt B. 
Rating:
1.0

How about when the first truck you try to give a customer doesn't work and you just hand the keys to them for another , you actually check the truck , had to try and climb up the side and scrape the ice and snow off the truck myself

SHANE M. 
Rating:
5.0

Friendly checkin associate

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

MANUEL T. 
Rating:
2.0

Very expensive for a 5x5 unit! I was on the second floor and didn’t like how there was no ramp or elevators. I was surprised it wasn’t heated, made moving during the winter months very unpleasant.

JILL R.  |  Overall Experience 
Rating:
3.0

Was not satisfied with paying online then when I got to facility was not able to access storage unit. Inconvenience.

Charlene P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Chauniqa B.  |  Overall Experience 
Rating:
5.0

Love that place.

jeanna k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jacqueline d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN W.  |  Overall Experience 
Rating:
1.0

Roaches Had to throw my couch away.Also the reserved parking spots for storage always had trailers parked there Unacceptable never any parking when I had to load/unload.

Michael W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin S.  |  Overall Experience 
Rating:
3.0

Cockroaches, understaffed, staff that didn’t seem to care. Took forever to get checked in because they were so understaffed. If this wasn’t a temporary solution, then I would have changed my mind and gone elsewhere.

Sean M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  First Impressions 
Rating:
5.0

Me and my family relocated her from Dallas Texas and the staff was Excellent and clean and courtesy yes I will recommend my family to storage with U-Haul storage thanks for everything you guys are awesome

Jarvis G.  |  Overall Experience 
Rating:
5.0

The management does an outstanding job and so does the sales associates .

Ardian h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LOIS P.  |  First Impressions 
Rating:
5.0

This employees at this U-haul store have always been helpful at finding solutions to take care of your moving needs. Very convenient hours too

PAMELA T.  |  First Impressions 
Rating:
5.0

Mark Sims was professional, exceptional, courteous and a great representative of your company.

Paul S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSA J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sharon k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sharon k.  |  First Impressions 
Rating:
4.0

Was generally happy with our experience. The key code panel on the far door always seemed to be out of order and couldn’t be used reliably

Brendan M.  |  Overall Experience 
Rating:
3.0

I think my biggest issue with the facility was that the main security door that required a 4 digit pass code to enter, could be pulled open with a moderate tug on the door. Otherwise it met most of our needs, but for that reason alone, I'd likely recommend some where else.

JAMES T.  |  Overall Experience 
Rating:
4.0

Wanted staff to stay mindful of customers in the store and being aware of what's going on so mishaps such as storage units won't be given away by mistake. Other than that, my family was thankful that something was worked out to help move in process.

ameeya f.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

DANIEL C.  |  Overall Experience 
Rating:
1.0

When I reserved the unit they said it was on the first floor I'm disabled and when I got there and ready to move in with all my stuff it was on the second floor with 10 steps and no elevator and I'm disabled , when I rented a truck there the manager didn't know how to split payment onto two credit cards, I had to call customer service to have it done. Won't to back there !!

Michelle K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott W.  |  Overall Experience 
Rating:
5.0

Well maintained, and staff very helpful

Dave C.  |  Overall Experience 
Rating:
3.0

I had checkin online but it didn't matter it was not a quick check in.

Dave C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwaine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeremy b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul M.  |  Overall Experience 
Rating:
5.0

Everyone was so nice and very helpful! I will definitely use again if the need occurs and have already recommended U-Haul to others!

mary m.  |  Overall Experience 
Rating:
5.0

Staff is very friendly

Wilbert M.  |  First Impressions 
Rating:
4.0

The storage containment units and surrounding area were not very clean. The staff, however, was exceptional. They were friendly, courteous, professional, and extremely helpful.

anastasia s.  |  Overall Experience 
Rating:
5.0

NA

Robert W.  |  Overall Experience 
Rating:
5.0

I had already known this location was great for truck rentals, and their storage facility did not disappoint. I knew my items were secure and easy to access while I needed use of a Storage unit.

michelle k.  |  Overall Experience 
Rating:
5.0

thank you

Robert W.  |  First Impressions 
Rating:
5.0

My experience was favorable.

Cynthia N.  |  Overall Experience 
Rating:
5.0

They treated me excellent

jose m.  |  First Impressions 
Rating:
5.0

I had my belongings in storage for about 10 months or so, and I never had any issues. Professional, secure, and clean.

Doug F.  |  Overall Experience 
Rating:
4.0

Setting this up was easy; except for having to buy "special" lock, there were no surprise fees.

john p.  |  First Impressions 
Rating:
5.0

Great

tina d.  |  First Impressions 
Rating:
4.0

the only thing bad was the fact that I had to buy a lock from Uhaul even though I had my own, I was told we had to use theirs in case they needed cut off...well, all locks can be cut off.

Anne W.  |  Overall Experience 
Rating:
3.0

Clerk was helpful, and got my storage locker easy after having the FIRST one I chose did not participate in the FIRST MONTH FREE. Disappointed I then had to BUY a lock, when I already had one.

Anne W.  |  First Impressions 
Rating:
5.0

Employees were professional and knowledgeable. Seemed to understand the moving experience and the stress levels that go with it. Even though my move was not planned and came up suddenly.

monica k.  |  First Impressions 
Rating:
5.0

Very positive experience. The facility is extremely clean

Gayle C.  |  Overall Experience 
Rating:
5.0

Very friendly staff and accomable

Amber S.  |  Overall Experience 
Rating:
5.0

This was perfect for storing my daughters furnishungs for the summer while she was home from college. Great clean well- lighted facility.

Tom M.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond in helping us.

Donald V.  |  Overall Experience 
No reviews have been submitted for this location.

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