Customer Reviews for U-Haul Moving & Storage at Lorain Ave

4,859 reviews

16515 Lorain Ave   Cleveland, OH 44111
(There is only 15 minute parking at this location please plan accordingly)

(216) 251-4130

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(216) 251-4130

16515 Lorain Ave
Cleveland, OH 44111
(There is only 15 minute parking at this location please plan accordingly)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

ANN L. 
Rating:
5.0

Customer did not leave a comment.

MARIA C. 
Rating:
5.0

Yes service was excellent no need for improvement in less you can heat up the truck before I pull off lol just joking

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

Jawaski C. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

The rental process was smooth and efficient. The vehicle was clean and performed perfectly!

JULIE M. 
Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

VICTOR C. 
Rating:
5.0

I rarely rent. Cannot rate subjectively/objectively. Had good/great experience with service & equipment. Rental service suited my needs well. Cost for trailer rental effective for my needs. Equipment in great working order in all details.

John R. 
Rating:
5.0

Staff were very helpful and efficient. Thank you!

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

Michelle K. 
Rating:
4.0

My only issue was the morning rental associate. He was extremely rude and condescending. The rest of the staff was helpful and informative.

Jeff P. 
Rating:
5.0

very fast and efficient

MARY J. 
Rating:
3.0

I really didn't like that we have to provide 2 contacts, passport, lease or employer. My drivers license, photo and credit card info should be enough to process a payment. This seems more obtrusive than renting a car at an enterprise.

Agata J. 
Rating:
5.0

Customer did not leave a comment.

RORY M. 
Rating:
5.0

Love that place.

jeanna k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLARD S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

WALTER A. 
Rating:
1.0

The uhaul smelt like gas was leaking most of the time and the truck is very out dated I also don't think a dollar a mile is a fair rate for such an old vehicle …

SAIFIDEAN O. 
Rating:
4.0

Rental for the ten foot truck was quick, seamless and slightly cheaper than the estimated price when I returned it. Thanks to the crew at the Cleveland Kamms Corner location.

DONALD M. 
Rating:
5.0

Honestly everything is well worked. I do not know what to comment, the process was very easy and safe.

Miguel R. 
Rating:
5.0

Pick up was quick and easy. The rep accommodated my last minute change with a smile. Drop off was simple and fast. Nice to have this experience on a stressful day of moving.

Crystal S. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

The whole experience was seemless and hassle free and cheap and they were so pleasant and I am just so happy with them.

MARGARET H. 
Rating:
5.0

Customer did not leave a comment.

ASIA T. 
Rating:
3.0

Moving from Cleveland, OH to Albuquerque, NM. We had a terrible experience. First of all, we asked what hitch to use, employee said any kind. We used the one which is lower than other choice for purchase. Upon driving on freeway, the trailer was zigzagging around. We had to watch it constantly. When leaving Rockford, IL , the left side cable on sliding door was stuck. We had to wait for roadside assistance to help. He had to break the cable to close it. Making us to leave the city by 3 p.m. In Spearfish, SD we had switched the trailer, where the U-Haul contractor store, changed the hitch, saying it was the wrong one to use, it was too low for that type of trailer. After that the trailer rode smoothly to Albuquerque, NM..

GINA J. 
Rating:
5.0

Staff very good. Dealt with him before , top notch service

WILLIAM W. 
Rating:
5.0

Understandablely they need a lot of customer info because people don't take care of rented equipment , but I have always had a great experience with U Haul. The people at the Kamms location are really professional and I would rent from them again !

WILLIAM H. 
Rating:
5.0

The situation is good and does not need to be changed.

AMER H. 
Rating:
5.0

Customer did not leave a comment.

jacqueline d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CYRIL B. 
Rating:
5.0

Friendly and helpful service.

JENNIFER R. 
Rating:
2.0

I rented a car transporter and the renting rep didn't specify there was a tire size limit during reservation or during the rental checkout. I told the reservation agent the car I was towing and the tires were the factory supplied tires. Either your reservation system v or v the agent should have indicated there was a tie limit. I wasted hours and gas driving to and from Columbus for nothing. The 800 uhaul was completely unhelpful only telling me to buy oversize tire straps that weren't available at any stores in columbus.

JEAN M. 
Rating:
5.0

Customer did not leave a comment.

LYNN M. 
Rating:
5.0

Customer did not leave a comment.

JASON O. 
Rating:
5.0

Customer service was good. Good location

SONCERAY B. 
Rating:
5.0

The pick up was super easy and fast. The man working was very professional and nice. The drop off was even faster and just as easy. The lady that did the check out was pleasant and funny and very nice.

THOMAS B. 
Rating:
5.0

Great ecperience with the people.

Marica C. 
Rating:
3.0

Made it 3 miles until the engine light came on, steering is very loose.

TYLER S. 
Rating:
5.0

Don't have your customers put the equipment back in a tight spot

MARK C. 
Rating:
5.0

Didn't care that I needed a personal reference. Honestly I feel like that was your company fishing for free numbers to sell and or bother later. Honestly do you think any friend would ever say..... hell no don't rent him anything? Honestly

Christopher B. 
Rating:
5.0

We use this location frequently. Fast easy friendly employees.

SAMUEL M. 
Rating:
5.0

Customer did not leave a comment.

JOY R. 
Rating:
5.0

I pulled in and they came right to me and checked over the vehicle. He was very polite and official which I found comforting. In and out quickly. Great Job!!!

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
1.0

Customer did not leave a comment.

Ellias K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon M. 
Rating:
1.0

Roaches Had to throw my couch away.Also the reserved parking spots for storage always had trailers parked there Unacceptable never any parking when I had to load/unload.

Michael W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

ISELA V. 
Rating:
5.0

Want to say that the customer service reps are polite efficient & friendly.

DIANNAE T. 
Rating:
3.0

Answer the phone and lower the mileage rate a bit.

SYDNEY B. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY W. 
Rating:
5.0

Very smooth & seamless return!

MERCEDES M. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Both the person that checked the van out and in were very courteous and friendly.

Jeffrey S. 
Rating:
5.0

Excellent customer service

RICHARD V. 
Rating:
5.0

Great Location - Great Staff !!!

ANTHONY C. 
Rating:
5.0

The staff was extremely helpful and patient.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

KILLIANIE C. 
Rating:
5.0

It's om

AMBER D. 
Rating:
5.0

Customer did not leave a comment.

MICAH H. 
Rating:
5.0

Customer did not leave a comment.

JEROEN V. 
Rating:
5.0

Easy location to pick up and drop off. Clean and efficient. Knowledgeable and friendly staff.

STEVEN P. 
Rating:
4.0

staff was slow and truck was super loud

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

FADI G. 
Rating:
5.0

I had an issue when I returned the vehicle 1.5 hours after my "contract" time. I realize this is to aid in the re-renting the vehicle and completely understand. Going forward I will have to add in some "buffer" time so as not to be charged an additional day charge for bringing the vehicle back past the "contracted" time. The representative who gave me this unpleasant news was very professional in dealing with me, who after a day of moving wasn't my best self. This has always been and excellent store. Thanks Jeff

Jeffrey J. 
Rating:
4.0

Great company will always use them.

RODNEY J. 
Rating:
5.0

Customer did not leave a comment.

JESSICA P. 
Rating:
4.0

Customer did not leave a comment.

DARRYL H. 
Rating:
5.0

Hire more people.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
3.0

Your counter help is awful. Slow, lack expression, if the app worked, Id never go inside if I could.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Kevin S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BARRETT D. 
Rating:
4.0

When asking for an extension on team let the customer know it's will double your charge

MANUEL I. 
Rating:
1.0

Very disappointed in This place they never checked the mileage or level of fuel that was already in the vehicle. Charged me extra for gas when I already put it back on the place where it was. Just stole money from me because they can, but god sees you and he knows all ..shame on you!

ANGELA B. 
Rating:
5.0

The staff, particularly Nicholas, is extremely knowledgeable and helpful. We needed multiple truck rentals, some unexpected on the same-day, for a complicated move, and this staff will help you problem solve. This location has great inventory to choose from and they are so helpful about arranging your dropoff including after hours. The digital self-check out and check in system works great, and the quality, condition, and cleanliness of vehicles is excellent. We also had tons of unused boxes and large moving supplies from an online order, and Nicholas helped us unload, inventory, and hand-enter each item for our refund. He printed out a separate list for us to check against our own records, and he caught several things we'd missed. He's an absolute gem! Now that we live 45min away from this location, we still plan on going back there whenever we need a uhaul, they're so great. Nicholas is a gem! Thank you!

Heather A. 
Rating:
4.0

Everything was just right, except the inside of the windshield. When the sun hit the windshield, I couldn't see anything. I stopped at a Service Plaza to clean the inside of the windshield so I could see to drive.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

MARGARET F. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK H. 
Rating:
3.0

The truck was clean and all good. The personnel was helpful and courteous, but the location was severely understaffed. I had a reservation from 9am to 3pm, there was only one guy doing counters and I waited 45 minutes in line, totally unacceptable. By the time I got the truck, it was 10am and I had lost one full hour of my rental, and delayed my day.

OSCAR S. 
Rating:
5.0

Same thing what you did to me Good job uhaul team have a great day

BIDUR T. 
Rating:
5.0

Being short staffed they did the best they could. Very satisfied with customer service.

KELLY S. 
Rating:
3.0

Cockroaches, understaffed, staff that didn’t seem to care. Took forever to get checked in because they were so understaffed. If this wasn’t a temporary solution, then I would have changed my mind and gone elsewhere.

Sean M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
2.0

Understaffed, everything took forever.

Sean M. 
Rating:
3.0

Man behind the desk was surly and obviously on some sort of power trip. Yikes! I understand rules a d regulations, but you can also be polite and timely.

Anne E. 
Rating:
5.0

I really appreciate the great employees at this I-haul location!

karen S. 
Rating:
4.0

They didn't have my truck at all. Had to drive an hour to a place you suggested and that didn't have the truck either. Finally found one another 30 min. away. Your rep said we'd get $600 off for the inconvenience. Then the other rep denied that and only gave us $200 something off. This was after losing almost two hours and having to pay the movers for time they waited around. This set back all the plans. We're very disappointed in the experience.

Wilson R. 
Rating:
2.0

Returning after yours was difficult to complete on line. calling 800 number was a 61 minute wait

MARIAN J. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
4.0

For some reason it took 15 minutes of the counter person typing away. Said the system wouldn't;t allow the truck to be rented. Maybe work on the IT side of things.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

martin L. 
Rating:
5.0

Pros: Staff was helpful. Truck was mechanically sound. There was adequate supply of trucks for rent. Cons: truck reeked of cigarette smoke.

Christopher K. 
Rating:
3.0

The guy was monotone and robot like. I had reservation set from a week ago and took him like 4-5 mins to find it. Took another 10-15 to “ring me out” and then tells me it “has to be back by 530” when originally I had it from 1130-6. So not sure why the time change. It didn't matter. It was back by 230-245. Truck was great did what we needed. Employees were very lackluster and robot like.

chris L. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Carlos F. 
Rating:
5.0

Customer did not leave a comment.

SOMPONG T. 
Rating:
5.0

Installer was very accommodating and did an excellent job.

wayne W. 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LOIS P.  |  First Impressions 
Rating:
5.0

This employees at this U-haul store have always been helpful at finding solutions to take care of your moving needs. Very convenient hours too

PAMELA T.  |  First Impressions 
Rating:
5.0

Employees were professional and knowledgeable. Seemed to understand the moving experience and the stress levels that go with it. Even though my move was not planned and came up suddenly.

monica k.  |  First Impressions 
No reviews have been submitted for this location.

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