Customer Reviews for U-Haul Moving & Storage at Lynnway

2363 reviews

282 Lynnway Rte 1A   Lynn, MA 01901
(Rt 1a North next to Clock Tower)

(781) 593-5455

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(781) 593-5455

282 Lynnway Rte 1A
Lynn, MA 01901
(Rt 1a North next to Clock Tower)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Henry D. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE B. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

I was not aware that the unit I was renting could only be accessed by step ladder. I had some very heavy items and it was extremely difficult to carry everything up a flight of stairs.

Matthew P D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

Isiah J. 
Rating:
5.0

Check in was great. Agent was professional.

Romell K. 
Rating:
4.0

Ask representatives to use a verbal greeting and say to the customer: Good Morning! How may I help you! It seems rude or gives that impression when they look at you without greeting. Other than that, the representative followed routine procedures.

BENJAMIN C. 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN A. 
Rating:
1.0

Customer did not leave a comment.

FREDY H. 
Rating:
2.0

I booked at Jefferson Ave in Salem and UHaul moved it to Lynn. There were dirty rags in the van. I booked for 250 miles and somehow that was changed to 200 miles and I was charged for the mileage. Upon returning the key return box was too full and famed and it was hard to put the key inside. Overall a poor experience.

Sarah H. 
Rating:
5.0

The manger is very nice knowledgeable and helpful. The trucks don't drive the best and had me a little nervous. Drop off was made easy. Over all customer service was what made this a 5 star rating.

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

Marisol C. 
Rating:
1.0

Not charge me $20 extra when the tank was less than a quarter tank.

ADONIS L. 
Rating:
1.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

The gentleman at the desk was very kind and knowledgeable. Parking lot was very busy but wasn't too big of a problem

Michael R. 
Rating:
5.0

Nothing, the online scheduling was easy and the customer service was exceptional.

Brenda W. 
Rating:
4.0

Customer did not leave a comment.

CHASITY B. 
Rating:
4.0

Customer did not leave a comment.

Nicholas M. 
Rating:
3.0

We arrived a few minutes before our scheduled time but we did not get assistance until 25 minutes after our arrival (15 minutes passed our original departure time). Ultimately it all worked out but it did delay our scheduled time to meet with our movers. Also the location doesn't offer proper parking for customers to idle as they pick up their supplies/rentals.

Lucio G. 
Rating:
5.0

Customer did not leave a comment.

Irene V. 
Rating:
5.0

Customer did not leave a comment.

Edson V. 
Rating:
5.0

Customer did not leave a comment.

DENISE B. 
Rating:
5.0

Customer did not leave a comment.

HARRY K. 
Rating:
5.0

A little pricey. But over all experience with storage was great. Manager was friendly and always made sure everything was good.

JORGE G. 
Rating:
3.0

A little friendliness goes a long way

Fernando M. 
Rating:
5.0

i was very happy with my first, u-hual rental, would not hesitate to use you again

Keith T. 
Rating:
5.0

They are very helpful and friendly

Mashayla j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon G. 
Rating:
4.0

Your store manager Alexander is excellent, he was very helpful to me and very prompt and courteous. I am grateful for his help and he is the only reason why I still decide to rent at the Lynn location.

IOANNIS L. 
Rating:
5.0

Very positive experience

BRUNO H. 
Rating:
1.0

First off I work for customer service. I know we all have our good and bad days. There are days I do not want to do my job and hate EVERYONE walking through the damn door. But my job is my job and I have manners, respect and simple courtesy of others. I have attitude at times but in a professional way. But this experience here was by far the worst. I wasn't greeted once I arrived and didn't know who was a worker and who wasn't and when I did find out it was like “ what “ “busy doing inventory” “wait for the other guy”. Hoping the other guy would be better; he was only worried about his phone. I don't usually do this. But people need to look at who they employ and really focus on their employees overall people skill. I legit almost had a good day go bad because of these people. Hopefully I have better luck next time.

Iliana T. 
Rating:
5.0

Customer did not leave a comment.

RENZO D. 
Rating:
5.0

Customer did not leave a comment.

CINDY T. 
Rating:
5.0

Customer did not leave a comment.

TASHAWNA C. 
Rating:
5.0

It wasn't clear were I was expected to park the truck. The lot was very full

Dawn R. 
Rating:
5.0

Customer did not leave a comment.

Nikolaos I. 
Rating:
5.0

Only thing we have to pay for millage & pay for the gas too.

MOHAMMAD H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Jae R. 
Rating:
5.0

Customer did not leave a comment.

OSCAR F. 
Rating:
5.0

Customer did not leave a comment.

Eddie R. 
Rating:
5.0

Customer did not leave a comment.

JUAN Q. 
Rating:
1.0

I was given a cargo van with smell of pee. I'm very disappointed.

FABRICE K. 
Rating:
5.0

The only thing was the TPMS sensor was on the dash board indicate the one of the tires was low on air

ARNALDO D. 
Rating:
5.0

Customer did not leave a comment.

CURTIS L. 
Rating:
5.0

Customer did not leave a comment.

JILL M. 
Rating:
5.0

Customer did not leave a comment.

SOURIJAR P. 
Rating:
5.0

Keep up the good work.

Abdulai B. 
Rating:
5.0

I called ahead and representative was very pleasant and helpful and we were able to make the reservation very quickly. Only issue i had was trying to do after hours return. For whatever reason, your website would not recognize my location even though I had location services turned on. I'm not sure of the issue, but I still dropped it off and put the keys in the drop box. Everything was fine. Great service and very efficient. Thanks.

Ryan S. 
Rating:
5.0

Everything went great. On-line scheduling was easy. Great Customer Service as well.

Donna D. 
Rating:
5.0

Quick service ! Very accommodating! Thanks to Julio and another young man (didn't get name)

DINA T. 
Rating:
5.0

Customer did not leave a comment.

Cristian C. 
Rating:
5.0

Customer did not leave a comment.

JORGE S. 
Rating:
5.0

Customer did not leave a comment.

Sandra W. 
Rating:
5.0

Gas tank filled at 1/4 full at pick up. Would've made it a lot easier for us if the tank was filled before we picked it up rather making a stop for gas

RICHARD O. 
Rating:
5.0

Customer did not leave a comment.

DAMARIS P. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
5.0

Need a pick up truck but I can't get it because the ask me for credit car I only use debit car or cash I I don't really want credit car I canceled all my credit car so next time I need a truck I my have to go to Home Depot so I think it has to be changed

PEDRO R. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY P. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR S. 
Rating:
2.0

The employee who took my truck when I returned it was so rude and he looked like he hated his job, never again from this location

Abdelrahman T. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO M. 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

The fastest service I've ever received from that location..

Robinson D. 
Rating:
5.0

Customer did not leave a comment.

JASIELITA G. 
Rating:
5.0

Customer did not leave a comment.

Francisco T. 
Rating:
4.0

The right gas on the truck

David S. 
Rating:
5.0

Customer did not leave a comment.

Kiara S. 
Rating:
5.0

Quick easy transactions with very helpful and friendly clerks! Both were attentive and knowledgeable, which is one of the reasons I would highly recommend this location.

DINA T. 
Rating:
5.0

Thank you

Nicolas F. 
Rating:
5.0

I had two storages. One at uhaul (2 1/2 years) and one at public storage (4 months). The day I rented the storage till the very end, my boyfriend and I were treated with nothing but kindness. They go above and beyond expected customer service. 5 Stars! Public Storage you pay more and get the worse customer service (cold and detacted). Just trying to get into my storage was always a hassel, broken elevators and carts.

Aja G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robinson P. 
Rating:
5.0

Customer did not leave a comment.

Tim P. 
Rating:
5.0

Customer did not leave a comment.

Sorhavattiy T. 
Rating:
4.0

The uhaul battery died on us after a 10 min drive. Luckily we were able to jump start it. I do not know what the processes of the company is to check and maintain the uhaul trucks. I would suggest to be more thorough so that customers do not have to experience this situation especially during a move that is already hectic.

Davey C. 
Rating:
5.0

good service

jodi P. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL C. 
Rating:
3.0

Confirm pickup location at least 24 hours in advance. No last minute changes.

WILLIAM A. 
Rating:
5.0

New customer, very satisfied with service

Xiomara C. 
Rating:
2.0

Tried using the online check-in, was told by the attendant don't bother and had to wait in line to get my truck.

CHRISTOPHER A. 
Rating:
4.0

The employees were both knowledgeable and friendly. I appreciate their service.

Mark T. 
Rating:
5.0

Nothing, customer service was outstanding, pickup and drop off was simple and efficiently handled. Kudos to your employees at Lynn MA location. Thanks sincerely Scott

SCOTT W. 
Rating:
5.0

Alex was over worked and under manned. Yet he still handled me like I was the only person there. The man deserves a raise. Clearing snow, moving trucks and checking customers in all while having a smile is a tall order. Which he filled. Thank you Alex. I need to rent Monday so see you soon,

JERRY S. 
Rating:
1.0

Customer service need to improve it is very very bad.

Mercedes C. 
Rating:
5.0

Alexander took care of everything I needed and was easy to work with

Sven B. 
Rating:
5.0

Customer did not leave a comment.

Noel S. 
Rating:
3.0

more parking

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
4.0

Customer did not leave a comment.

AIDA C. 
Rating:
3.0

It is always the same experience. The app does not work, takes 20+minutes to get out of there and the van pulled to the right and the tire indicator light was on. The fact you advertise a $29 rental is a scam, it is never less than $100-$150...

Donald P. 
Rating:
1.0

My tank was 1/4 full and you marked it as 3/4 on the contract. So I had to fill it with extra gas.

RYAN M. 
Rating:
4.0

I should give them 3 stars but the manager is great worker and great customers service , the person at the desk not so much.

LEONARDO C. 
Rating:
3.0

Customer did not leave a comment.

Jerome W. 
Rating:
5.0

Everything went well everyone was well thank you so much baby I support it all the way

Regina W.  |  First Impressions 
Rating:
5.0

quick and excellent service, very well maintained truck, thank you!

MARY C. 
Rating:
3.0

Why is it that when you take the time to do all the signing in on-lie that it still takes a half hour at the store? Also the Lynnway store needs more help. The yard person had to come into the store to find the manager out back to assist the customers waiting out front.

James S. 
Rating:
5.0

Customer did not leave a comment.

IVELISSE N. 
Rating:
2.0

Customer did not leave a comment.

JEMME S. 
Rating:
1.0

I was overcharged for mileage!! Not happy

Alyssa C. 
Rating:
4.0

Keep your heads up. Stay on top of the errors and do the right thing. Your customers can be difficult and there are mistakes made. Nonetheless, do your best with zero excuses and you get a lot out of your experience with U-Haul. You are all doing a fine job in a difficult circumstance.

John A. 
Rating:
5.0

Customer did not leave a comment.

Gerard D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S.  |  Overall Experience 
Rating:
5.0

Not just convenient and well maintained .... the staff at this facility is extraordinary. Helpful, kind and courteous ..... treating you like their only customer of the day! Alexander Bartolo, in particular, is a role model for the service industry.

Glenn C.  |  First Impressions 
Rating:
5.0

thanks

lewis p.  |  Overall Experience 
Rating:
5.0

During my storage stay at the uhaul in Lynn on the Lynnway was excellent I had the pleasure of working with Jamie McPherson she went above and beyond to help me and make sure their service was great for me while I was going through a hard time. I really appreciate good people like her. I could not be happier. And I need storage again our trucks she is who I’m calling.

Elizabeth D.  |  Overall Experience 
Rating:
5.0

They were very patient and polite and very friendly

Mashayla j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juan r.  |  First Impressions 
Rating:
5.0

Very nice and easy

Violeta P.  |  Overall Experience 
Rating:
1.0

Do not waste your time or money. There are a lot of better places and the other places give you a free month. Do no go here. Save yourself from a civil lawsuit.

Leanord J.  |  Overall Experience 
Rating:
3.0

The upper locker spaces were difficult to use. That being said, loading was super convenient and the staff was incredibly friendly and helpful. I will continue to use this place for future rentals

Jocelyn A.  |  Overall Experience 
Rating:
4.0

I thank you for all the time I stayed there items were secure and your help.

Cheryl C.  |  Overall Experience 
Rating:
3.0

The storage unit was okay. But the back wall was broken by the adjacent unit's stuff. It was not filthy. The unit itself had no lighting. It was hard to see in. Frustrated to have to buy a new lock.

Kathryn P.  |  Overall Experience 
Rating:
5.0

I cancelled both the storage and the truck rental on September 6, 2018 so ended up not using uhaul services. We did not move. All contact with Lynnway uhaul services was vey professional.

judith m.  |  Reservation 
Rating:
5.0

People at the facility were very helpful. The storage area was clean and very adequate.

Kathryn P.  |  Reservation 
No reviews have been submitted for this location.

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