Customer Reviews for U-Haul Moving & Storage at Lynnway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Lynnway

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Julissa M. on

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better customer service for the night crew

Martin M. on

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Very good staff, clean property.

Taylor B. on

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The staff was great.

Stephen B. on

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The two employees today were extremely friendly and talkative, very engaging but not to the point of being a distraction for what they had to do

Chetra K. on

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Customer did not leave a comment.

Mary M. on

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nothing-staff very helpful.

Ryan T. on

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Don't hang up on customers and don't threaten them

James R. on

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This is my second rental in as many months. This time and last time the fuel gage was rounded up in Lynn. I didn’t have the opportunity to show the gage photo this time like last time upon the truck being returned. Penny pinching. Unfair!

Maria O. on

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Personnel are always corteus and polite. They take time to answer questions.

Preston H. on

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Hiring the right assistant manager

Karriem C. on

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My rep Trichana was excellent and friendly

Freddy K. on

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Customer did not leave a comment.

Susan D. on

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Son in law dropped off truck at Lynnway location. When I arrived Ididn't even have to get out of the car allows done. Very convenient location and process to drop off. Received invoice within 20 minutes after dripping off. Very good experience.

Danny S. on

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Poor customer service..

Justin H. on

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Timothy B. on

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Jonathan R. on

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A+ professional job

Xavier F. on

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Carlos C. on

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When I picked up the truck the tank was 15/16 and when I returned it, I filled the tank full because the level did not move at the time of filling the gas. They didn't give me a credit for the difference. They should give the full tank to avoid this inconvenience.

RACHEL S. on

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I had to wait an hour for service because the system was down. It cost me because I had hired movers. Not good!. Than U haul gives me 3 hours to return the van. Also not good! Ifeel that this shouldn't have happened and I was ripped off an hour and had paid my movers for an hour extra due to this problem. The people at the location did do their best. The guy however was irritable and snappy when I was asking questions. I needed a simple answer and it was like pulling teeth to get it. This is because he wasn't letting me finish my sentence. He was not customer friendly. The girl was polite and very helpful!

Carolyn O. on

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My appointment was recorded for 7 am. I scheduled it for 4 pm. I was lucky the installer was able to do it for me.

Diane K. on

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John M. on

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Patrick D. on

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Th why charged me a $20 after hours return fee even though I brought the truck back when the store was open. They refuse to respond to my email. Awful

Juan B. on

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Natalie S. on

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The young kid with the shaggy hair worked with us and made everything very easy was accommodating and very nice ! will definitely be back!

Carl C. on

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Jimmy P. on

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Amazing customer service from everybody that works there, give those people a raise!

Simone L. on

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demetra R. on

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The store manager helped me when I arrived and he answered all my questions. He was really great!

Luis O. on

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rachel L. on

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The young fella that helpful me was very very helpful and pleasant and gave outstanding customer service and very tentative to my needs answered all my questions and assisted me every step of the way very patient and he was very busy with people but did not rush me along I would really like him to be recognized for his exceptional work!!!!! So I hope the appropriate person sees this message! Rented from Lynnway in Lynn highly recommend Amy D.

Fernando R. on

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Customer did not leave a comment.

Leanord J. on

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Do not waste your time or money. There are a lot of better places and the other places give you a free month. Do no go here. Save yourself from a civil lawsuit.

Jocelyn A. on

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The upper locker spaces were difficult to use. That being said, loading was super convenient and the staff was incredibly friendly and helpful. I will continue to use this place for future rentals

Cheryl C. on

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I thank you for all the time I stayed there items were secure and your help.

Kathryn P. on

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The storage unit was okay. But the back wall was broken by the adjacent unit's stuff. It was not filthy. The unit itself had no lighting. It was hard to see in. Frustrated to have to buy a new lock.

judith m. on

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I cancelled both the storage and the truck rental on September 6, 2018 so ended up not using uhaul services. We did not move. All contact with Lynnway uhaul services was vey professional.

Kathryn P. on

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People at the facility were very helpful. The storage area was clean and very adequate.