Customer Reviews for U-Haul Moving & Storage at Lynnway

2399 reviews

282 Lynnway Rte 1A   Lynn, MA 01901
(Rt 1a North next to Clock Tower)

(781) 593-5455

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(781) 593-5455

282 Lynnway Rte 1A
Lynn, MA 01901
(Rt 1a North next to Clock Tower)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

had to drive out of my way for drop off because the available locations shown online were not the same as those shown at the pickup location. the self service drop off website unnecessarily intrusive with all the photos and location tracking.

MICHAEL B. 
Rating:
5.0

Interior of truck where drinks are placed were pretty dirty. But the staff were great, helpful, professional..... so made up for it...sort of.

JUDITH G. 
Rating:
5.0

Very nice got a little discount and I'm very happy with the experience

DONNA B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
1.0

My complaint is not reflective of Lynnway UHaul. In fact, the team was helpful and Chris was exceptional. I am appalled that it is within the contract that a representative can call me the night before my rental and tell me they don't have my truck and I have to go pick it up at another location across town and will be late. I will not be using UHaul in the future if I can find alternatives.

Whitney N. 
Rating:
1.0

Didn't have my reservation. Over charged me. Took an hour to leave the U-Haul location. Wasn't able to pick up what I was scheduled to pick up due to the process of locating equipment. Go else where. Pay a friend to assist.

Martin M. 
Rating:
5.0

The employee or manager or owner Julio was a complete gentleman, courteous and respectful. Julio respectful at all times and the costs of the rentals where very reasonable.

DONNA B. 
Rating:
5.0

Customer did not leave a comment.

Ilinoy S. 
Rating:
4.0

Customer did not leave a comment.

ANTONIO T. 
Rating:
4.0

The staff is very knowledgeable and accommodating to the customer. They just try to make sure you have what you need if you don't they will adjust and explain adjustments.

Richard B. 
Rating:
5.0

Very nice customer service

Herbert H. 
Rating:
3.0

Customer did not leave a comment.

Marilyn G. 
Rating:
4.0

Customer did not leave a comment.

Rodrigo B. 
Rating:
5.0

Put out less boxes for display. They were kind of in the way of people waiting in line.

Caron V. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
1.0

They over charge me. I was told them I don't need the insurance & next day I got another charge on my debit cards. I was call the customer service and the guy said I have to go to the store where I was rent the truck.

Mohammad H. 
Rating:
5.0

Customer did not leave a comment.

Regis D. 
Rating:
2.0

Side mirror was broken on the truck and the equipment I ordered was not in the truck. We did not realize until we arrived to pack it up and it was too late. Also, U-Haul sent me 3 different locations within 24 hours of picking up this truck because there were trucks available and then the ones available were having issues. This location was changed again less than an hour before picking up the truck.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Alexander M. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Great service and quick

Joshua P. 
Rating:
4.0

Nocoentario gracias

Ana c.  |  Overall Experience 
Rating:
4.0

Convenient location, plenty of equipment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

MARIA P. 
Rating:
5.0

Excellent service. I have itilized this Uhaul a few times and I live closer to another one. The service and the Management of this Uhaul in Lynn is outstanding!

TONI B. 
Rating:
5.0

Customer did not leave a comment.

DEAN S. 
Rating:
5.0

Very easy leaving the vehicle in Lynn wish I could of check in I'm going to do the check in now if it lets me for lynn

Issac F. 
Rating:
2.0

Christopher is rude and it is not my first impression, this was the second time a rented a truck and he was rude again, he doesn't answer when we say thanks or even good morning and when we leave it sounds like he is laughing at you for some reason.

FREDERICO R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY E. 
Rating:
5.0

Customer did not leave a comment.

ROMILIO C. 
Rating:
5.0

Customer did not leave a comment.

DANIELA C. 
Rating:
5.0

Staff was very helpful

james H. 
Rating:
4.0

You need more than one person working at a time at the Lynn location.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Alfred M. 
Rating:
5.0

The whole process went perfect. No issues at all.

KENNETH K. 
Rating:
1.0

Make 24/7 mobile check out possible. Wait time is way too long 30-40 minutes). Truck smelled like someone smoked in there. When mentioned the U-Haul representative sprayed some Odor removal that was a pain to breathe in. The steering wheel was sticky. The mirror on the right hand side was loose.

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

Henry D. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE B. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

I was not aware that the unit I was renting could only be accessed by step ladder. I had some very heavy items and it was extremely difficult to carry everything up a flight of stairs.

Matthew P D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

Isiah J. 
Rating:
5.0

Check in was great. Agent was professional.

Romell K. 
Rating:
4.0

Ask representatives to use a verbal greeting and say to the customer: Good Morning! How may I help you! It seems rude or gives that impression when they look at you without greeting. Other than that, the representative followed routine procedures.

BENJAMIN C. 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN A. 
Rating:
1.0

Customer did not leave a comment.

FREDY H. 
Rating:
2.0

I booked at Jefferson Ave in Salem and UHaul moved it to Lynn. There were dirty rags in the van. I booked for 250 miles and somehow that was changed to 200 miles and I was charged for the mileage. Upon returning the key return box was too full and famed and it was hard to put the key inside. Overall a poor experience.

Sarah H. 
Rating:
5.0

The manger is very nice knowledgeable and helpful. The trucks don't drive the best and had me a little nervous. Drop off was made easy. Over all customer service was what made this a 5 star rating.

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

Marisol C. 
Rating:
1.0

Not charge me $20 extra when the tank was less than a quarter tank.

ADONIS L. 
Rating:
1.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

The gentleman at the desk was very kind and knowledgeable. Parking lot was very busy but wasn't too big of a problem

Michael R. 
Rating:
5.0

Nothing, the online scheduling was easy and the customer service was exceptional.

Brenda W. 
Rating:
4.0

Customer did not leave a comment.

CHASITY B. 
Rating:
4.0

Customer did not leave a comment.

Nicholas M. 
Rating:
3.0

We arrived a few minutes before our scheduled time but we did not get assistance until 25 minutes after our arrival (15 minutes passed our original departure time). Ultimately it all worked out but it did delay our scheduled time to meet with our movers. Also the location doesn't offer proper parking for customers to idle as they pick up their supplies/rentals.

Lucio G. 
Rating:
5.0

Customer did not leave a comment.

Irene V. 
Rating:
5.0

Customer did not leave a comment.

Edson V. 
Rating:
5.0

Customer did not leave a comment.

DENISE B. 
Rating:
5.0

Customer did not leave a comment.

HARRY K. 
Rating:
5.0

A little pricey. But over all experience with storage was great. Manager was friendly and always made sure everything was good.

JORGE G. 
Rating:
3.0

A little friendliness goes a long way

Fernando M. 
Rating:
5.0

i was very happy with my first, u-hual rental, would not hesitate to use you again

Keith T. 
Rating:
5.0

They are very helpful and friendly

Mashayla j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon G. 
Rating:
4.0

Your store manager Alexander is excellent, he was very helpful to me and very prompt and courteous. I am grateful for his help and he is the only reason why I still decide to rent at the Lynn location.

IOANNIS L. 
Rating:
5.0

Very positive experience

BRUNO H. 
Rating:
1.0

First off I work for customer service. I know we all have our good and bad days. There are days I do not want to do my job and hate EVERYONE walking through the damn door. But my job is my job and I have manners, respect and simple courtesy of others. I have attitude at times but in a professional way. But this experience here was by far the worst. I wasn't greeted once I arrived and didn't know who was a worker and who wasn't and when I did find out it was like “ what “ “busy doing inventory” “wait for the other guy”. Hoping the other guy would be better; he was only worried about his phone. I don't usually do this. But people need to look at who they employ and really focus on their employees overall people skill. I legit almost had a good day go bad because of these people. Hopefully I have better luck next time.

Iliana T. 
Rating:
5.0

Customer did not leave a comment.

RENZO D. 
Rating:
5.0

Customer did not leave a comment.

CINDY T. 
Rating:
5.0

Customer did not leave a comment.

TASHAWNA C. 
Rating:
5.0

It wasn't clear were I was expected to park the truck. The lot was very full

Dawn R. 
Rating:
5.0

Customer did not leave a comment.

Nikolaos I. 
Rating:
5.0

Only thing we have to pay for millage & pay for the gas too.

MOHAMMAD H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Jae R. 
Rating:
5.0

Customer did not leave a comment.

OSCAR F. 
Rating:
5.0

Customer did not leave a comment.

Eddie R. 
Rating:
5.0

Customer did not leave a comment.

JUAN Q. 
Rating:
1.0

I was given a cargo van with smell of pee. I'm very disappointed.

FABRICE K. 
Rating:
5.0

The only thing was the TPMS sensor was on the dash board indicate the one of the tires was low on air

ARNALDO D. 
Rating:
5.0

Customer did not leave a comment.

CURTIS L. 
Rating:
5.0

Customer did not leave a comment.

JILL M. 
Rating:
5.0

Customer did not leave a comment.

SOURIJAR P. 
Rating:
5.0

Keep up the good work.

Abdulai B. 
Rating:
5.0

I called ahead and representative was very pleasant and helpful and we were able to make the reservation very quickly. Only issue i had was trying to do after hours return. For whatever reason, your website would not recognize my location even though I had location services turned on. I'm not sure of the issue, but I still dropped it off and put the keys in the drop box. Everything was fine. Great service and very efficient. Thanks.

Ryan S. 
Rating:
5.0

Everything went great. On-line scheduling was easy. Great Customer Service as well.

Donna D. 
Rating:
5.0

Quick service ! Very accommodating! Thanks to Julio and another young man (didn't get name)

DINA T. 
Rating:
5.0

Customer did not leave a comment.

Cristian C. 
Rating:
5.0

Customer did not leave a comment.

JORGE S. 
Rating:
5.0

Customer did not leave a comment.

Sandra W. 
Rating:
5.0

Gas tank filled at 1/4 full at pick up. Would've made it a lot easier for us if the tank was filled before we picked it up rather making a stop for gas

RICHARD O. 
Rating:
5.0

Customer did not leave a comment.

DAMARIS P. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
5.0

Need a pick up truck but I can't get it because the ask me for credit car I only use debit car or cash I I don't really want credit car I canceled all my credit car so next time I need a truck I my have to go to Home Depot so I think it has to be changed

PEDRO R. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY P. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR S. 
Rating:
2.0

The employee who took my truck when I returned it was so rude and he looked like he hated his job, never again from this location

Abdelrahman T. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO M. 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

The fastest service I've ever received from that location..

Robinson D. 
Rating:
5.0

Customer did not leave a comment.

JASIELITA G. 
Rating:
5.0

I had two storages. One at uhaul (2 1/2 years) and one at public storage (4 months). The day I rented the storage till the very end, my boyfriend and I were treated with nothing but kindness. They go above and beyond expected customer service. 5 Stars! Public Storage you pay more and get the worse customer service (cold and detacted). Just trying to get into my storage was always a hassel, broken elevators and carts.

Aja G.  |  Overall Experience 
Rating:
5.0

Everything went well everyone was well thank you so much baby I support it all the way

Regina W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S.  |  Overall Experience 
Rating:
5.0

Not just convenient and well maintained .... the staff at this facility is extraordinary. Helpful, kind and courteous ..... treating you like their only customer of the day! Alexander Bartolo, in particular, is a role model for the service industry.

Glenn C.  |  First Impressions 
Rating:
5.0

thanks

lewis p.  |  Overall Experience 
Rating:
5.0

During my storage stay at the uhaul in Lynn on the Lynnway was excellent I had the pleasure of working with Jamie McPherson she went above and beyond to help me and make sure their service was great for me while I was going through a hard time. I really appreciate good people like her. I could not be happier. And I need storage again our trucks she is who I’m calling.

Elizabeth D.  |  Overall Experience 
Rating:
5.0

They were very patient and polite and very friendly

Mashayla j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juan r.  |  First Impressions 
Rating:
5.0

Very nice and easy

Violeta P.  |  Overall Experience 
Rating:
1.0

Do not waste your time or money. There are a lot of better places and the other places give you a free month. Do no go here. Save yourself from a civil lawsuit.

Leanord J.  |  Overall Experience 
Rating:
3.0

The upper locker spaces were difficult to use. That being said, loading was super convenient and the staff was incredibly friendly and helpful. I will continue to use this place for future rentals

Jocelyn A.  |  Overall Experience 
Rating:
4.0

I thank you for all the time I stayed there items were secure and your help.

Cheryl C.  |  Overall Experience 
Rating:
3.0

The storage unit was okay. But the back wall was broken by the adjacent unit's stuff. It was not filthy. The unit itself had no lighting. It was hard to see in. Frustrated to have to buy a new lock.

Kathryn P.  |  Overall Experience 
Rating:
5.0

I cancelled both the storage and the truck rental on September 6, 2018 so ended up not using uhaul services. We did not move. All contact with Lynnway uhaul services was vey professional.

judith m.  |  Reservation 
Rating:
5.0

People at the facility were very helpful. The storage area was clean and very adequate.

Kathryn P.  |  Reservation 
No reviews have been submitted for this location.

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