Customer Reviews for U-Haul Moving & Storage at Lynnway

2,742 reviews

282 Lynnway Rte 1A   Lynn, MA 01901
(Rt 1a North next to Clock Tower)

(781) 593-5455

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(781) 593-5455

282 Lynnway Rte 1A
Lynn, MA 01901
(Rt 1a North next to Clock Tower)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Henry H. 
Rating:
5.0

Customer did not leave a comment.

Corey L. 
Rating:
5.0

Customer did not leave a comment.

Vanessa A. 
Rating:
5.0

The only thing I will say about this location is that they need to hire more staff and get the manager some help so he is not doing everything himself. But the manager is amazing and helped me with a smooth transaction

CLIFFORD P. 
Rating:
5.0

I think his name was Alex? Dude was awesome. Location closed at 7, I arrived at 6:59 and he took the five or so minutes to help me out.

Guelmi E. 
Rating:
5.0

Customer did not leave a comment.

SELVIN C. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

You're perfect

Kathleen J. 
Rating:
5.0

I cannot say enough things about the staff at the Lynnway location. Excellent services always :)

Kellie C. 
Rating:
5.0

Customer did not leave a comment.

Marisol M. 
Rating:
5.0

It was a great experience. Good customer service with a quick check-in and drop off.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Kellie C. 
Rating:
4.0

Let customers know that they don't have to wait in long lines to drop off.

WENDY J. 
Rating:
4.0

A bit of a wait (not terrible, about ten to fifteen minutes) when picking up truck because there was only one associate to help several customers. Return was quicker since there were at least two associates at that time. Overall very good and knowledgable staff and a simple enough process.

Joseph W. 
Rating:
5.0

Very good experience person that person was very knowledgeable very friendly would not hesitate to go back to this site

HARRY F. 
Rating:
5.0

Very professional, very straightforward A++

Nuno M. 
Rating:
1.0

I rented the truck for Sunday 1130: to Tuesday 11:30 I bring it back early same way and I get charged 6 $ more then original price even though I brought it back a whole day earlier can you please explain why I didn't get reimbursed for the time I didn't use but got charged more then what I was originally but

Phalleen K. 
Rating:
3.0

The front desk gentlemen was great . Unfortunately this company asks for a 2nd number beware If that second number happens to have an issue with uhual they're main office attaches their issues to you . Do not give them a second number It is how they get you to try pay for other ppls delinquent accounts .

Kathleen M. 
Rating:
5.0

Good well run store

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

MOISEY B. 
Rating:
5.0

Staff was great

Jahaira F. 
Rating:
5.0

The customer service was excellent!

Michael K. 
Rating:
5.0

Always a great experience. friendly staff and helpful.

david S. 
Rating:
5.0

Customer did not leave a comment.

Alvaro P. 
Rating:
5.0

Interaction with the employees was quick yet informative.

Gail B. 
Rating:
2.0

Equiptment was rusty and parking lot is real tight

danielle J. 
Rating:
5.0

Customer did not leave a comment.

karen G. 
Rating:
5.0

Customer did not leave a comment.

Giacomo A. 
Rating:
5.0

Excelent servise

Samir A. 
Rating:
5.0

N/A

Jose M. 
Rating:
5.0

Your Customer service team is amazing everything was perfect thank you again

TODD M. 
Rating:
5.0

I made all through phone but got small issue , then the manager Alexander called me and get it done , he is great guy and supportive.

Basel F. 
Rating:
5.0

Send QR code to customer for quicker check out.

Aemi H. 
Rating:
5.0

Consider giving back to the community by sponsoring our FIRST Robotics team! FRC team #1761 the STEAMpunk Tigers.

Aemi H. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

employ more individuals like the general manager at this location.

willys R. 
Rating:
5.0

Customer service was excellent.

JOHN B. 
Rating:
5.0

Boris, did a EXCELLENT job

luciano B. 
Rating:
5.0

Customer did not leave a comment.

Iris O. 
Rating:
5.0

Customer did not leave a comment.

Linden D. 
Rating:
5.0

Best service ever. Will return again

Andres P. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
3.0

Takes too long to get rented

Peter K. 
Rating:
5.0

Customer did not leave a comment.

BruktayetAyele S. 
Rating:
5.0

Customer did not leave a comment.

Keshia V. 
Rating:
5.0

Everything is good so far

Yudi M. 
Rating:
5.0

Customer did not leave a comment.

Norman A. 
Rating:
3.0

have an option for unlimited miles too fuckin expensive

Eduardo V. 
Rating:
5.0

Customer did not leave a comment.

Martha K. 
Rating:
5.0

Customer did not leave a comment.

Lontega L. 
Rating:
5.0

They are very professional and helpful

Luisanna G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCELLA L. 
Rating:
3.0

Customer did not leave a comment.

carlotta w.  |  Overall Experience 
Rating:
5.0

Friendly staff. He made a courteous call the next morning when he realized that I apparently had a cliche with after office hour return.

John M. 
Rating:
5.0

Nothing at all. Great job and ty

SEAN N. 
Rating:
5.0

Customer did not leave a comment.

Alexandra R. 
Rating:
5.0

Customer did not leave a comment.

JUAN B. 
Rating:
5.0

Great costumer service

Henry H. 
Rating:
5.0

Customer did not leave a comment.

Benson N. 
Rating:
5.0

Michael and Alex were awesome they made my experience with UHaul ! Thank you! Michael was extremely helpful and Alex very nice and professional!

Gunes M. 
Rating:
3.0

The gas tank was not half full! It was only a quarter tank! I returned it over a quarter

Patrick M. 
Rating:
5.0

Professional experience business 👌

Bonface M. 
Rating:
5.0

Customer did not leave a comment.

Cesar C. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD F. 
Rating:
5.0

The guys were great and very helpful thanks

Michael A. 
Rating:
3.0

Storage floor was dirty with a large DD ice coffee spilll

RHONDA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

danielle B. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo R. 
Rating:
2.0

They charge me for 7 gallons of gas 38.64 and I btought it back like it was and I have pictures Julio said he was going to fix it so let see If he does

WARLIN S. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
1.0

The parking lot was not plowed completely so it was tough to turn around with the trailer without going over the deep snow. Not alot of space in the lot

ELVIS T. 
Rating:
4.0

1. Customer service was excellent. Old and slow computer system was a surprise. 2.The van I used mirror on the passenger side did not stay put. 3. Receipt was incorrect. I followed up by phone and it taken cared of. Excellent customer service with apologies.

DENISE R. 
Rating:
5.0

Customer did not leave a comment.

EDGAR H. 
Rating:
5.0

The service was awesome very professional

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

Sidi E. 
Rating:
5.0

Nice costume services.

MAYRA G. 
Rating:
5.0

I missed up my reservation manager take care of me and save the day , I really appreciate it (can't remember his name )

LEONARDO C. 
Rating:
5.0

Very helpful!

ANTHONYFRANCES G. 
Rating:
5.0

Customer did not leave a comment.

KATHERIN D. 
Rating:
5.0

I left. Large wardrobe in the back of my truck that I returned. I forgot to take it out. I had not been used. Could you credit my account, please?

Sheila B. 
Rating:
4.0

Boris is a great representative for uhual I've been there 3 times in the past month and he has gone beyond expectations to make me feel comfortable and important as a customer thank you boris

ISRAEL M. 
Rating:
4.0

Customer did not leave a comment.

Eddie R. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Thank you

MOHAMED D. 
Rating:
3.0

Customer did not leave a comment.

Debera D. 
Rating:
4.0

The vehicle need an alignment and the muffler make a sound like something is loose other then that the truck was clean

RODRIGO R. 
Rating:
5.0

Customer did not leave a comment.

Matthew N. 
Rating:
5.0

More time.

JOANNE R. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA W. 
Rating:
5.0

Alex and his team are amazing!! They always provide superior customer service.. It feels great to know I can always depend on Uhaul to have vehicles available to help me move things when I need to. I love the fact that your prices are affordable and your locations are easily accessible on the MBTA. Your vehicles are always clean and reliable. I have never had any maintenance issues when I rented your vehicles.

JOANNE P. 
Rating:
5.0

Customer did not leave a comment.

UHUNOMA O. 
Rating:
5.0

Very good service thanks

GUILLERMO M. 
Rating:
5.0

Customer did not leave a comment.

DOMINGA S. 
Rating:
5.0

Customer did not leave a comment.

Yirett R. 
Rating:
4.0

Customer did not leave a comment.

NATALIE M. 
Rating:
5.0

Is good

ANELINDA L. 
Rating:
5.0

Great company!! Highly recommended

KENNY T.  |  Overall Experience 
Rating:
4.0

Not happy with the explanation of size of travel pod 12/31/2021 with Karla Had to rent a third pod unfortunately Storage unit manager was extremely nice and helpful

DOUGLAS J B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Kindness goes a long way. They were very kind to me.

Micheal T. 
Rating:
5.0

Customer did not leave a comment.

MARITZA S. 
Rating:
5.0

Customer did not leave a comment.

Jorge A. 
Rating:
3.0

The process of getting to the second level units was awful. Rep on phone said it was first floor and it was not. No way we could get heavy furniture up that ladder.

Holly M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNY T.  |  Overall Experience 
Rating:
4.0

None

Joseph T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ed w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ed w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura T.  |  Overall Experience 
Rating:
1.0

The staff was great … the physical storage was aweful I canceled my reservation… would not want to store anything there

Peter M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luz O.  |  Overall Experience 
Rating:
4.0

Nocoentario gracias

Ana c.  |  Overall Experience 
Rating:
4.0

I was not aware that the unit I was renting could only be accessed by step ladder. I had some very heavy items and it was extremely difficult to carry everything up a flight of stairs.

Matthew P D.  |  Online Move In 
Rating:
5.0

They are very helpful and friendly

Mashayla j.  |  Overall Experience 
Rating:
5.0

I had two storages. One at uhaul (2 1/2 years) and one at public storage (4 months). The day I rented the storage till the very end, my boyfriend and I were treated with nothing but kindness. They go above and beyond expected customer service. 5 Stars! Public Storage you pay more and get the worse customer service (cold and detacted). Just trying to get into my storage was always a hassel, broken elevators and carts.

Aja G.  |  Overall Experience 
Rating:
5.0

Everything went well everyone was well thank you so much baby I support it all the way

Regina W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S.  |  Overall Experience 
Rating:
5.0

Not just convenient and well maintained .... the staff at this facility is extraordinary. Helpful, kind and courteous ..... treating you like their only customer of the day! Alexander Bartolo, in particular, is a role model for the service industry.

Glenn C.  |  First Impressions 
Rating:
5.0

thanks

lewis p.  |  Overall Experience 
Rating:
5.0

During my storage stay at the uhaul in Lynn on the Lynnway was excellent I had the pleasure of working with Jamie McPherson she went above and beyond to help me and make sure their service was great for me while I was going through a hard time. I really appreciate good people like her. I could not be happier. And I need storage again our trucks she is who I’m calling.

Elizabeth D.  |  Overall Experience 
Rating:
5.0

They were very patient and polite and very friendly

Mashayla j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juan r.  |  First Impressions 
Rating:
5.0

Very nice and easy

Violeta P.  |  Overall Experience 
Rating:
1.0

Do not waste your time or money. There are a lot of better places and the other places give you a free month. Do no go here. Save yourself from a civil lawsuit.

Leanord J.  |  Overall Experience 
Rating:
3.0

The upper locker spaces were difficult to use. That being said, loading was super convenient and the staff was incredibly friendly and helpful. I will continue to use this place for future rentals

Jocelyn A.  |  Overall Experience 
Rating:
4.0

I thank you for all the time I stayed there items were secure and your help.

Cheryl C.  |  Overall Experience 
Rating:
3.0

The storage unit was okay. But the back wall was broken by the adjacent unit's stuff. It was not filthy. The unit itself had no lighting. It was hard to see in. Frustrated to have to buy a new lock.

Kathryn P.  |  Overall Experience 
Rating:
5.0

I cancelled both the storage and the truck rental on September 6, 2018 so ended up not using uhaul services. We did not move. All contact with Lynnway uhaul services was vey professional.

judith m.  |  Reservation 
Rating:
5.0

People at the facility were very helpful. The storage area was clean and very adequate.

Kathryn P.  |  Reservation 
No reviews have been submitted for this location.

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