Customer Reviews for U-Haul Moving & Storage at Macarthur Rd

5,750 reviews

3001 MacArthur Rd   Whitehall, PA 18052
(Rt 145 N/ MacArthur Rd intersection of MacArthur Rd and Glenside Dr)

(610) 770-0240

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(610) 770-0240

3001 MacArthur Rd
Whitehall, PA 18052
(Rt 145 N/ MacArthur Rd intersection of MacArthur Rd and Glenside Dr)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Brad, both personable and professional, provided OUTSTANDING customer service, from pick-up of vehicle through check-out. I highly recommend this location, and will be back for future rental needs. Thank you!

WILSON B. 
Rating:
5.0

Friendly and polite staff

Phil F. 
Rating:
4.0

Customer did not leave a comment.

edwin C. 
Rating:
5.0

Nothing this time, the guys in particular were awesome.

Guy K. 
Rating:
5.0

Customer did not leave a comment.

Leopold O. 
Rating:
5.0

Customer did not leave a comment.

Karen U. 
Rating:
5.0

Customer did not leave a comment.

Tashieka C. 
Rating:
2.0

Customer did not leave a comment.

Chizomam O. 
Rating:
5.0

No suggestions, job was done quickly and well at the scheduled time.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Easy process. Good price

Ed K. 
Rating:
5.0

Continue to greet and serve the customers with kindness and respect as I received.The guys were great and very thorough The in and out service was very efficient.

Carol H. 
Rating:
5.0

Customer did not leave a comment.

Trung H. 
Rating:
5.0

I had numerous problems trying to get a hold of the Uhaul location where my original order was and others in the area as well. Thankfully, one of the main office hitch operators went out of her way to help locate another store that could do my installation. Jeff Hehsl was very helpful, extermely knowledgeable, saved me time and money and was able to take care of my needs in better time than was expected. I don't fill these out often, but must say..this exceded my expections and a job well done. I am in the process of moving and this was a big help.

Dick B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE N.  |  Overall Experience 
Rating:
5.0

THE PERSON I WORKED WITH WAS VERY NICE AND HELPFUL AND MADE IT VERY EASY FOR ME. I WAS IN AN OUT OF UHAUL IN NO TIME. CHECK IN AND OUT WAS VERY EASY.

Diane D. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
2.0

The tire straps needs to be replaced. The care trailer was dirty and oily

Frank Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Pasquale S. 
Rating:
5.0

Nice employees and great service

Iris R. 
Rating:
3.0

Truck condition continues to be poor. Side-view mirror is held on with packing tape. Headlights are barely working. The vehicles are desperately in need of more regular servicing.

richard B. 
Rating:
5.0

Stop charging 25.00 dollars for not folding blankets, total ripoff.

Adilia B. 
Rating:
4.0

Actually guarantee a guaranteed location. This location was 30 minutes out of my way in the wrong direction.

Brian S. 
Rating:
5.0

Nothing really

Denise H. 
Rating:
5.0

Not a thing. I spoke to Mr Cadman from Customer Service, he guided me through my drop off after hours and everything went WELL. He further extended himself just in case l didn't understand the you tube video. Many many THANKS to him Thank You Evelyn Albarran

Evelyn A. 
Rating:
5.0

Customer did not leave a comment.

David S.  |  First Impressions 
Rating:
4.0

Answer telephone calls quicker without putting customers on hold for such a long time.

dennis S. 
Rating:
4.0

The staff was very helpful

David S. 
Rating:
4.0

Great experience with truck. Movers uHaul supplied us damaged our walls badly. Stay away from TC movers

James C. 
Rating:
5.0

Friendliest customer service I've received in a long time. Extremely helpful. That guy deserves a raise 🙂.

elizabeth q.  |  Overall Experience 
Rating:
5.0

Not a thing!!!

Sharon F. 
Rating:
5.0

I am extremely unhappy. I reserved a 26' foot truck the beginning of August and it was not available on the day I requested - 8/29. On top of that U-Haul sent me to 3 different locations on the day I was to have my rental and I traveled 150-200 miles to get one. Which then took half of my day from packing the truck and my help unable to do anything. This is not this locations fault it is the corporate company who is at fault. I paid over 3400.00 for a truck and carrier and expected better from U-Haul the adding miles for me to my contract. I would like some type of reimbursement. Please look into the contact I had that day and the events and contact me with a resolution.

mylee M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
1.0

The trailer was listed at a 6'x12'...however, it is only a 5' trailer because the rear is cornered. False advertising. Very disappointing...and there is no staff to help get a refund.

Robert L. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

The folks at the location were great, but don't advertise $19.95/day for in-town rental, and blast a bunch of taxes and fees on it so two days works out tonbe over $100! Next time I need a van, I'll go to Enterprise. It worked out to be the same price and at least they tell you upfront how much it will really be. Again, the guys working at the local branch were great. I'm not criticizing them at all. I'm calling out the intentionally misleading pricing set by the company.

James G. 
Rating:
1.0

You can stop screwing ppl over with there deposit how the hell you guys just gonna give me 18 dollars back out of 100 n only drove 17 miles out of 25

Barry C. 
Rating:
4.0

Customer did not leave a comment.

tim G. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
3.0

I arrived after hours finding cigarettes strewn all over the ground directly outside the door. If you as a business is going to not allow smoking in the vehicles, perhaps spend the extra ounce of effort treating your own property with the same respect.

HUNTER D. 
Rating:
4.0

Customer did not leave a comment.

MARYANN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Free uhaul bike for all big orders! Lol

JEFFREY L. 
Rating:
5.0

Customer did not leave a comment.

diego J. 
Rating:
5.0

Customer did not leave a comment.

Alaettin P. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

BONNY T. 
Rating:
5.0

The first man I talked to wasn't friendly but he wasn't rude either. But the manager was funny.

john B. 
Rating:
5.0

I thoroughly enjoyed my experience here. Although it took me a couple of hours for the installation which is normal, I had several pleasant conversations with the employees working here. I even mentioned trying to downsize my trailer from a 5x8 to a 4x8 and they did their best to help me with that too. Hopefully I'll be hearing if a confirmation from that soon.

Damon J. 
Rating:
3.0

The location was fine. I chose to do a self return because there was only one person working and he was attempting to help a line of customers. Location definitely needs to schedule more help.

Edward S. 
Rating:
3.0

Customer did not leave a comment.

Sarah C.  |  First Impressions 
Rating:
5.0

Uhual representative was quick and efficient. My experience was very easy. I appreciate the convenience. Thanks for being there

Marcy R. 
Rating:
3.0

Customer did not leave a comment.

Sarah C. 
Rating:
5.0

Great customer service -car completed on time as promised

Barbara M. 
Rating:
4.0

The technician I had by the name of (Willie)is the main reason I am taking the time to give you a review. Willie took the time to explain what and how he installed my hitch. And took pride in his work. Bill from Walnutport,Pa. (Willie works at Whitehall, pa.uI-haul it.)

bill L. 
Rating:
4.0

Customer did not leave a comment.

Manuel R. 
Rating:
5.0

Customer did not leave a comment.

steven L. 
Rating:
5.0

Customer did not leave a comment.

Gif S.  |  First Impressions 
Rating:
2.0

Less time waiting for parts to come in. Three weeks is kind of excessive. Install was clean and service was fantastic otherwise.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Karen K. 
Rating:
5.0

Customer did not leave a comment.

TODD B. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

Michael A G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betty M. 
Rating:
5.0

Customer did not leave a comment.

mike E. 
Rating:
5.0

Customer did not leave a comment.

Kurt H. 
Rating:
5.0

Customer did not leave a comment.

Marcos P. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

Jeanette G. 
Rating:
5.0

Customer did not leave a comment.

Francis N. 
Rating:
5.0

Customer did not leave a comment.

Edinson D. 
Rating:
4.0

Dried blood all over passenger seat

Alexander W. 
Rating:
4.0

Customer did not leave a comment.

Jane D. 
Rating:
4.0

Customer did not leave a comment.

TINA R. 
Rating:
5.0

I couldn't get the app to let me check-in. It got stuck at my photo. Had to complete the check-in inside.

Howard S. 
Rating:
5.0

Gentleman that helped me was extremely professional and safety aware.

Christophe M. 
Rating:
3.0

Customer did not leave a comment.

Miriam M. 
Rating:
5.0

Staff was very attentive. Pick up was quick and easy. Drop off was even easier.

Joel C. 
Rating:
5.0

They were friendly and took cash payment.

Rena C. 
Rating:
5.0

The staff at this location are great. The problem I had was that when I needed to contact them by phone (and used the number listed for that local store), to let them know we might be late returning the vehicle that morning, I apparently was connected to a call center across the country, who said they can't help me, then transferred me to my “regional” scheduling office, where I held for 13 minutes. The phone would ring, then I'd be back on hold listening to the recorded announcements, then it would ring, then I'm back on hold, etc. This cycle repeated at least 5 times before I finally gave up and disconnected. There should be a way customers can directly contact their local UHaul location and speak to the staff that works in that physical location!

Walter V. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Darryl K. 
Rating:
5.0

Is perfect

FRANCISCO P. 
Rating:
5.0

Customer did not leave a comment.

Alex B. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

I not paying for the unit that I don’t have my stuff in

jack w.  |  Overall Experience 
Rating:
4.0

Very honest group.

Peter S. 
Rating:
4.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

The store manager is professional and pleasant.

MOISE C. 
Rating:
5.0

the truck was clean, the truck was on time, the tank was full on pickup, the pads were folded and clean, the whole move went very well. thank you and your team.

Terrence E. 
Rating:
5.0

Customer did not leave a comment.

Manuel R. 
Rating:
3.0

Customer did not leave a comment.

Nathaniel S. 
Rating:
1.0

There were problems throughout my entire experience. Even though I reserved the unit the afternoon before and I had purchased a disc lock and paid for it and set up an 11am appointment for the next morning, NOTHING was ready. My unit was not available, I didn't get my lock until after I moved my items into the storage unit, and then my key card did not work at all. I had an extremely negative experience, and on top of that while I waited at least 30-40min for me to get my unit it was raining outside and I made it very clear to the UHaul employee that my mattress was getting wait and how much longer this would take. I was ready to buy another piece of tarp to put over my mattress but when I asked how much it was he said he couldn't tell me unless he exited out of the screen he was on (which I was afraid if he did that the whole process of trying to get me assigned to a unit would start all over). I will never rent a storage unit from this location ever again. Extremely poor service.

jenny m.  |  First Impressions 
Rating:
3.0

They took the time to help me fix a problem that I couldn't resolve with Roadside Assistance, because I couldn't get anyone to answer and the app kept locking up. It was the manager of this location who was very helpful, validated that the truck wouldn't have made it, and talked to the scheduling people who told him that there wasn't another 15 foot truck in the area that I could get, only the 10 foot that just came into his location.

John A. 
Rating:
5.0

Customer did not leave a comment.

Ramon P. 
Rating:
2.0

The guys at the front desk at first seemed ok a bit irritated that I was bothering him even though I was a mobile customer but the app. Told me to go in to show my phone and get a key. When I asked some questions and needed help I seemed to be annoying to him. I couldn't get back into the mobile app and asked for help and he said, I don't know what the hell you did. I asked him how to fix the passenger side mirror and he said just move it with your hands and motioned with his hands. I explained that I did and he said get someone to help you. He was over all rude and very unprofessional. We rented 2 trucks from Uhaul (2 different locations) and spent a lot of money not to be treated like that.

Peggy P. 
Rating:
4.0

Customer did not leave a comment.

Kathryn V. 
Rating:
5.0

Customer did not leave a comment.

Lakshminarayanan R. 
Rating:
4.0

Customer did not leave a comment.

Mallory M. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
3.0

Customer did not leave a comment.

marianne B. 
Rating:
4.0

The truck I rented was very nice except it wasn't clean and that's understandable considering when I went there to pick it up there were quite a few customers there already. But overall it was a good rental.

Carl C. 
Rating:
5.0

Customer did not leave a comment.

Gino-Carlos N. 
Rating:
5.0

Customer did not leave a comment.

mark K. 
Rating:
5.0

n/a

sherif A. 
Rating:
5.0

Customer did not leave a comment.

Hayden W. 
Rating:
4.0

I had a wonderful experience overall! Bradley Moharter is the man, a cool dude! 😉 The only not so good thing is the temperature in the storage unit area. Its so hot and the amount of sweat, in just 15 minutes isn't healthy so I couldn't stay as long as I desired one Saturday, to go through and prepare items for movers. Otherwise, I really have no negative complaints, I had a good experience and my items were safe! Thanks U-Haul! 😊

teya r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Judy A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darryl K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joseph b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tisha H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Penny P.  |  First Impressions 
Rating:
2.0

My truck wasn't ready. I drove 14 hours to be told I owed $189. but nobody knew why. Then I drove another 15 hours to Whitehall pa to find out there was no storage unit available that was supposed to be included in the payment. Lucky that the man in Pa was so helpful. Exceptional service in Pa.

elizabeth q.  |  First Impressions 
Rating:
5.0

I found this perfect people were very nice and it worked out perfectly for as long as I needed it.

Lucia D.  |  Overall Experience 
Rating:
5.0

Really a great place to store items that your home can not! The owner is a great guy and has a wonderful attitude. Helpful and cooperative! If I need storage again, will definitely use this facility.. He went out of his way to make our use of his facility easy and safe.

Lidia V.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful in the office.

DAVID G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Teca E.  |  Overall Experience 
Rating:
1.0

Need more people To long of a wait in line to be help

Cathleen S.  |  First Impressions 
Rating:
5.0

As I mentioned before, I have used uhaul, for many years, truck rental and storage, as well as the professional staff. "F" for friendly. Thanks.

VIDA E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Renee H.  |  First Impressions 
Rating:
5.0

Everyone was nice and friendly people make you want to come back to the business.

Nathaniel B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan H.  |  First Impressions 
Rating:
5.0

Everyone was very helpful. Thank you

tammy c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maribel I.  |  Overall Experience 
Rating:
4.0

Store front gentemen was extremely helpful

WENDY K.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful

Gladys V.  |  First Impressions 
Rating:
5.0

Got there just in time, they were friendly and checked me in quickly

CARRIE K.  |  First Impressions 
Rating:
5.0

Everything was great. Super Charles...so nice.

Katie H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Valerie E.  |  Online Move In 
Rating:
5.0

The man at U-Haul was as nice and and as helpful as anyone I have ever known in a business. After a long drive, I was rather surprised! He made certain that I saw the storage bin which I had chosen online, and I ended up needing to change it to a more suitable one. He clearly explained every detail.

RUSSELL P.  |  First Impressions 
Rating:
5.0

Good service. Thank you so much.

Maribel I.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Anthony D.  |  First Impressions 
No reviews have been submitted for this location.

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