Customer Reviews for U-Haul Moving & Storage at Macarthur Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Macarthur Rd

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Brian T. on

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I would not recommend this or any uhaul location. I am truly disgusted with your business model. Your truck return policy where the customer has to take pictures and do the job of an employee all while paying the same charges as normal does nothing to earn the business of repeat customers. I used a 15 ft van for just a little over two hours and drove it 34 miles. I was charged $69. In addition, I had to put in $19 in gas. Then upon returning, I, the customer, had to take a picture of the fuel and mileage, the inside of the cab, the inside of the box, and the location that I parked in...all in the pouring rain or be threatened with an additional $20 charge for your employees to do what they should be paid to do. If I ever need a truck again, I will pay more if I have to and use a competitor before using uhaul. Shame on you!

Kathryn M. on

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Customer did not leave a comment.

Jeffrey M. on

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Nothing, great support staff, easy process

Donald B. on

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The young man who took care of us was very pleasant and informative! Excellent employee!

Robert J. on

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Very pleased with the service and equipment.

JOSEPH R. on

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Customer did not leave a comment.

Alan R. on

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I had difficulty getting the key to work and the tire pressure indicator was on indicating the air in the tires was low. The wipers were metal sound on the windshield

Robert M. on

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Even though I had preregistered on-line, when I arrived my reservation time of 9 AM, I still had to wait in line for 45 minutes until I spoke to a person and it took another 15 minutes until I received my truck.

Nachic P. on

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The U-Haul representative, Jeff was very helpful and provided very helpful recommendations for the right rental for our moving needs

DOROTHY P. on

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I couldn’t get to rent the truck because U-Haul had my previous rental as I hadn’t returned a Dollie I had used. This was really unprofessional because I found out that morning that I couldn’t rent the truck it would have been nice if I could have found out before then so I could have made other arrangements. I wouldn’t recommend anyone going to rent anything.

Jane G. on

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There was an employee named Jeff we took the truck on October 13 at 9:00 AM if you look at the cameras he was yelling at us he was pointing his finger in her face because we didn’t know how to work the app we were totally unknowledgeable about your procedures we have never done this before and we were on his nerves so much because we were asking questions it was a horrible experience very overpriced it was horrible

hal H. on

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Dawud A. on

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Very customer friendly!

john B. on

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Web page froze on the page for moving help needed. Web page slow. Verification code took over 39 minutes to arrive in my email.

William H. on

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There is a lot of information in the truck cab about the truck, except how many tons is the truck and class rating for tolls.

Thomas P. on

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Very slow pick up and return. It seemed the person was not well trained.

Albert B. on

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mark D. on

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I made reservation to be picked up with mobile. However, when I went to check in, the mobile pick up app said the equipment was not available and I needed to go inside.

denise r. on

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Everything from truck reservations to Storage unit was messed up. Every month had issues with Storage unit. Could not wait to be done with them Customer service not polite . Empoyees seems bothered

Driss Z. on

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Thank you

Herbert S. on

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Brian D. on

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Kelly R. on

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Rick M. on

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Great service

Nasser S. on

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Keep up the good service

Kenya H. on

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All the guys there are amazing very helpful . They made everything a breeze. This will always be my goto location.

mary C. on

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Randy B. on

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I had my hitch and wiring originally installed at U Haul Shilliington a year or two ago. They estimated the job to be an hour or so. I was there for three to four hours. Even when I was there, I don't think they had the right part--something went wrong--I forget the details. I thought I'd give them another chance because my wiring got torn up--they had installed my wiring on the underside of my van exposed to the ground. Anyway, I went to them to get my repair made. I had to wait for a week for them to order the part, and when I arrived, although I was told the job would take a 1/2 hour, I was told someone was out sick, and I was told it would take much longer. That was it. They offered to reschedule. I refused and cancelled my appointment.I am forever finished with U Haul Shillington. It is badly managed and understaffed. I instead went to U Haul Whitehall. They had my part in stock when I called, and scheduled me for the next day. Outstanding service. Absolutely outstanding. I was greeted in a friendly manner immediately upon entering the store. Jeff, the service tech, made the repair in the half hour promised, and patiently showed me the new repair and how to use the wiring. they had an area to sit and wait, with wifi (Shillington had no seats--I sat on stakes of boxes) and were just amazing. I would recommend Whitehall to anyone, and definitely steer them away from Shillington. Night and day difference between the two.

Jeffrey C. on

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carl P. on

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Pick & drop off were very easy. Attentive & knowledgable staff.

Barbara F. on

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The two young men that handled my rental and return were excellent. What can you do to improve???? Make sure that they remain on your staff and reward them....They are "keepers"..

William M. on

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Customer did not leave a comment.

Vickie J. on

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Every time I needed anything Mr. Brad was always helpful!

Donald S. on

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I made the reservation for hitch and wiring install online for 2 hours in the future (same day). It was confirmed within minutes. I show up and about an hour and a quarter later I am driving out with my new hitch and wiring. For me this was the perfect experience. Thank you !!

Gina H. on

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Great customer service

Therese N. on

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Service was painfully slow and it appeared they were understaffed for a busy Saturday morning.

David M. on

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It’s not what you can do better, but something to keep doing. After arriving at my destination with the moving truck, i left the truck running so I could see if I was close enough to start loading. I must have bumped the door lock with my elbow and shut the door. I was thankful that the passenger side was unlocked. Please continue to do that. Thanks for a super easy moving day.

Cheryl D. on

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Carmen F. on

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Bruce B. on

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work was completely professionally and the employees were friendly and helpful. nothing to suggest for improvement. Thanks for the great service.

Jay P. on

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Walter P. on

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Kenya H. on

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No complaints. This location is amazing. Great people, great service.

Beth H. on

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On-site staff were kind in person.. Upon checkout there was a challenge where the staff really didn't seem to believe we had removed our lock. I wish they had checked internally before blaming us.

Peter C. on

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Process slow to check out due to other customers ahead of me with much longer transactions.

lisa t. on

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Always felt safe at the facility and my storage unit secure. Would recommend this facility and would use uhaul company again if needed.

diane p. on

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As usual, I received great customer service from this store. The staff is always extremely friendly and helpful

michael r. on

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Pd my monthly fee as usual. Moved my things out 6 days later to move into my apt. UHaul doesn’t prorate. So they keep my money while renting the unit & collecting more money. Not good business.

melissa m. on

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Thank you all for everything. Brad you are an angel in disguise. God bless you always and forever. Thank you deeply from the bottom of my heart

Annette M. on

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The entire Whitehall. PA U-Haul Team were very helpful and accommodating; would highly recommend them to family and friends...Thank you all!

Carmelo L. on

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It was a very clean place and the staff was very helpful

LISA R. on

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All there were always friendly, caring and helpful. Brad, the manager, was especially awesome. Trust this location.

Vickie J. on

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Great Customer Service! From Amanda at the Call Center making my reservation, to Brad at the Site, taking time to answer questions and shows us around! Great Experience!

CANDICE R. on

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Everyone there was wonderful and accommodating! We rented a unit there for over a year and never had any issues or problems. Recently rented a One way truck and Charles went above and beyond for us!

MARK K. on

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I was forced out or more like in my eyes bullied out of my storage unit after 6 and 1/2 + years I paid 156 for 6 years then they jumped it up to 2:31 all the sudden then the next month after that they

brian s. on

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Professional staff,clean facility,I like this place

Melissa R. on

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Chuck and Kev were excellent, very helpful.

pedro g. on

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Great experience

christine r. on

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The service was very helpful and professional. I will use this uhaul again

Corey E. on

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The equipment was great truck was perfect. But being told online free month of rental storage unit to having to pay was bs. Waiting in line for 35 mins was ridiculous.

MARLENE P. on

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Everyone has been kind and helpful since my integration to this location.

magda m. on

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ure prices for the units are to high when their tiny and not worth the price

Ursula G. on

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Great service!

MARK W. on

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Brad and entire staff are terrific. Service was excellent. Would recommend this facility to all

Holly F. on

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I was new to utilizing uhaul storage. I told the 2 gentlemen at the counter what I would need and why. They were accomodating, personable, professional, efficient and made this process much easier.

PATRICIA C. on

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Very easy to rent a unit, very helpful staff.

ann w. on

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very disappointed my unit had water in it and was very dirty when i went to check it.

Lucmigdaly T. on

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Great experience

Adeshkumar V. on

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I would recommend to use this facility

carldene h. on

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The gentleman that waited on me was so pleasant, I decided not to switch to a facility that was closer, because of his kindness!

michelle m. on

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This place is great!! Everyone is super helpful and friendly. Jeff is amazing, goes above & beyond to help. Moved out on Thanksgiving - who wants to do that - but the guys there made it almost fun! :)

lisa t. on

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Unit suited my needs. Manager was pleasant and accommodating in service.

tia g. on

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Thanks

Akillah J. on

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The two guys at the front desk need a course in customer service. Very unprofessional, unpleasant and not helpful at all! Their attitudes are poor, and they should not even interact with the public!

DEBRA B. on

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Every was good had my unit siince 2018. Paid uhaul alot of money. Brad mohater was great to see courteous and helpful. You gave a great employee in him. Only thing he never returns calls.

Dawud A. on

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Very good customer service!

Justin N. on

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There expensive and have storage unit places they have under contract that arnt any better..

Claude L. on

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I never had an experience like this in my life. This the first time in my life I walk to a business I was greeted with respect and answered all my questions. I’m glad And happy with all the services

Stephanie K. on

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I've used this facility for a truck for two moves and had pleasant experiences. I rented a storage unit this time, but had to change plans, and the associate was very helpful with the cancellation.

Nobuko Y. on

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Thanks, Bradley, for taking care of my things for a year.

Derek M. on

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Excellent staff. Both the move in and move out process was very efficient. Very well run U-Haul facility.

Jazmin C. on

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Every staff i encountered was friendly

Amber H. on

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*Door was too bent out of shape to put a lock on, couldnt give us a different unit so we rigged it up. *My unit I reserved was unavailable, had to get a smaller unit.