Customer did not leave a comment.Kimberly S.
Customer Reviews for U-Haul Moving & Storage at Macarthur Rd
Whitehall, PA 18052
(Rt 145 N/ MacArthur Rd intersection of MacArthur Rd and Glenside Dr)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Leonard L.
Truck would not start half the timeGlenn K.
The manager was rude and impolite. He bully me, and I was treated like a 2nd class citizen. Will never come back and will make sure to let friends know.Jorge A.
Customer did not leave a comment.Shane D.
From the moment I went in and the two gentlemen greeted me and met my expectations, I knew I was in the right place! I believe they are both managers but I am not sureâ€¦ But they were awesome. Then when I returned, a gentleman named Ron checked out the van and make sure that everything was to my satisfactionâ€¦ He was a rockstar as wellJOSEPH A.
Customer did not leave a comment.James H.
What a great experience! The facility and equipment was thoroughly cleaned - I felt completely safe. Further, the staff welcomed by business with a friendly approach; I felt valued as a customer. This is one of the finest U-Haul locations I've been to.Brandon A.
Excelente servicioMelquiades L.
Online check in is greatMark M.
nothing neededDominic M.
I rec'd a Brand New F650 26' truck with only 659 miles! Clearly the nicest U-Haul I have every rented. Sweet! Thanks for the great experience.Mark A.
The manager and male staff are amazing and doing a great job. A few weeks ago, I had a not so good experience with a woman at the desk. She was kind but did not seem to understand the circumstances of my order and agreement with uhaul. Again the manager and male staff at this location were GREAT!Cynthia B.
Customer did not leave a comment.JOSEJ P.
Customer did not leave a comment.Lorraine A.
Customer did not leave a comment.Katelyn M.
Customer did not leave a comment.Thomas K.
The gentleman I made the reservation with and that assisted my while picking up the trailer was friendly and professional. I believe his name is Brad.Andrea A.
Need more people To long of a wait in line to be helpCathleen S. | First Impressions
This was the most ridiculous negative U-hail experience I've ever had. Feel free to call me for details. 484-794-2999. Courtney RussellCOURTNEY R.
Dropped vehicle off after hours so no personnel interaction however the facility/grounds looked great.Nicholas G.
As I mentioned before, I have used uhaul, for many years, truck rental and storage, as well as the professional staff. "F" for friendly. Thanks.VIDA E. | First Impressions
Customer did not leave a comment.Ricardo R.
More staff to handle the lines of people waiting to pick up I witnessed two people leave because they couldn't wait any longerNicholas L.
Customer did not leave a comment.Mavel M.
Customer did not leave a comment.Chad W.
Customer did not leave a comment.Abigail F.
While your employees where great, ESPECIALLY the woman who helped me,the store was completely understaffed for a Saturday. She said only 2 cashiers at a time as per company policy. I saw 4 terminals. Maybe take down the display of the storage areas and spread out the cashier terminals. As for your website, after I reserved my vehicle, there were many pages asking me if I need this or that. Can we put that all on 1 page? Instead of me flipping through multiple pages of things I don't went or need. That being said, equipment was well maintained and the few employees I interacted with were friendly, although over worked. Will Irent from UHaul again? Absolutely. But not from a corporate location, from an independent storage facility.Michael B.
Customer did not leave a comment.Brenda O.
Customer did not leave a comment.Jennifer R.
I wish all UHaul locations were like this one. Great customer service.Douglas S.
The location and the people at it are great. Your app is trash. I arrived @ 9:03am, tried to sign in to the app and kept getting â€œsite is down for routine maintenance â€œ. Didn't leave the location until 9:43am. because of itAndrew J.
First of all, gas tank didn't start filled to 7/8, and they told me to fill it to 7/8. One person told me to return the keys to front and keybox, but then when I finished using the truck, the guy had an attitude and told me to leave it in the car. I asked him like "r u sure? The girl up front said leave it with her or in keybox" and he was like "no, I already told you to leave it in the truck" with an attitude. I was so pissed. I was ready to yell at this fucker if he kept talking like that. The line was super long too and I was waiting there for like 30 mins even though I did mobile pick up and filled everything out. I felt this was such a waste of time doing that.Taras D.
Customer did not leave a comment.Milton B.
Customer did not leave a comment.Richard H.
Be mindful of what the customer says. Uhaul is not always right!Robert D.
He quoted $29 and change and I was billed $38 and change. Wait time was over 20 minutes each time I called to clear it up.clara H.
Customer did not leave a comment.Mateusz D.
Fix the website issue with location. I was charged $20 because I could not return the equipment after hours with an iPhone.William L.
Customer did not leave a comment.Tiffany B.
Truck was full of u haul truck parts when I opened the rear door at home. Why wasn't this truck cleaned and checked before my pickup. Also, the location was changed ,why. I had scheduled pickup at plaza hardware, last minute the pickup got changed to mccaurther rd. I had to unload junk truck parts, then put them in my personal vehicle to take back to u haul for disposal. My entire cost of this rental should be refunded. I will not use uhaul againMARK P.
nothing everything was perfect wanda agosto help me with my reservation and im gonna recommend this location because she is AwesomeJonathan R.
Customer did not leave a comment.Doralba D.
I was going to use the mobile check-in, but Wanda was so helpful and friendly and had me checked in a matter of moments.Tina R.
Customer did not leave a comment.luca P.
Awesome customer service. I drive out of my way to come to this location just because of the service I receive. Keep up the great work!Amy H.
Customer did not leave a comment.Brandon C.
no improvement neededdominic M.
Customer did not leave a comment.Stephanie M.
Customer did not leave a comment.Lakia F.
Difficult to reach by phone. Kept sending me to national number.Kevin C.
Customer did not leave a comment.Frank R.
The guys are great and helpful.Norka B.
Customer did not leave a comment.Renee H. | First Impressions
I was very pleased with the service I got from Wanda Agosto at this location. She was able to get me a bigger truck at the last minute that they told me they weren't going to have, and I was very pleased with that! I had no trouble with them at all and I would recommend them to a friend, plus I would definitely come back as a repeat customer if I ever need a U-Haul in my future. Sincerely, Neil FegleyNeil F.
Customer did not leave a comment.Renee H.
Customer did not leave a comment.Ramon P.
Everyone was nice and friendly people make you want to come back to the business.Nathaniel B. | First Impressions
The manager (Juan I believe) is extremely unprofessional and talks to customers horribly he also was treating the other employees like trash in front of customers. He uses foul language openly when even when 3 yr old children at present. Very unprofessionalGinasia B.
Customer did not leave a comment.Brian K.
Customer did not leave a comment.CHRISTOPHER L.
Customer did not leave a comment.Jazahn H.
Customer did not leave a comment.Kevin E.
Customer did not leave a comment.Scott R.
Customer did not leave a comment.Beatriz R.
Whitehall pa Muy profesional la seÃ±ora que me atendiÃ³ Lo mejor habla espaÃ±ol muy amable GraciasNatalia A.
Customer did not leave a comment.Sergio H.
Customer did not leave a comment.JOSEPH K.
The centralized reservation model is terrible.... trucks that are reserved are not available at the reservation time. I saw this happened to 2 other customers when I was there....thankfully my truck was available but I was holding my breath...it makes me hesitant to use the service againMark C.
Customer did not leave a comment.Trevor H.
Customer did not leave a comment.Scott R.
I said no to the equipment being clean because the inside smelled like cigarette smoke and felt dirty.RICHARD R.
Customer did not leave a comment.Elias G.
Customer service is the worst.Jorge T.
This is a joke 19.99 and you can rent you a truck from U-Haul that is false I rented a truck paid for 200 Miles I paid for the insurance on the truck that was another like $13.00 I didn't realize when I left a lot the truck had a spare tire on the passenger front wheel it was no other spare tire underneath the truck so if I were to get a flat instead of taking 15 minutes to swap a tire I'm sure I would have had to wait 45 minutes to an hour or more longer for someone to come out and bring me a tire I brought this to the attention to the gentleman behind the counter when I returned the truck and he said well that's what that 800 number is for. As far as I know in my book time is money besides acting friendly to you and being nice to you I wouldn't recommend this place to anybody it's a ridiculous jokeMichael W.
Customer did not leave a comment.scott H.
Don't Change!dominic M.
I was over charged for my rental, i was suppose to be issued a refund for the over payment but that has yet to be refunded even after receiving a refund confirmation receipt . Impossible to get ahold of assistance without waiting 30mins. The customer service was nonexistent. I will not be using this company again!Cerese F.
The UHAUL phone number leaves you on hold for over 20mins. Terrible! 1-800-Go UhualTia P.
Customer did not leave a comment.MATTHEW M.
Customer did not leave a comment.Ed S.
Customer did not leave a comment.Rachel H.
The truck I rented hadn't been cleaned. I think it had just been returned. No big deal. It did the job I wanted it to. The pick-up and drop-off process were easy. I am a satisfied customer.David M.
Customer did not leave a comment.Thomas D.
Knowledgeable and friendly staff.Erin W.
Customer did not leave a comment.Sayra I.
Customer did not leave a comment.Edward R.
Customer did not leave a comment.Jeffrey H.
Customer did not leave a comment.Carrie K.
Customer did not leave a comment.Mariama B.
Customer did not leave a comment.Manzoor Q.
Customer did not leave a comment.David G.
I never received final billing. I paid for 2 days up front and returned the truck after one day only and never received adjusted bill... Very poor customer serviceRafael P.
Customer did not leave a comment.Angel A.
We got there to pick up our van and we had to wait like 30 mins before someone was available to help us. The self check in feature didn't work. We left and realized we weren't provided with the dolly we had paid for. So I had to go back and wait another 45 mins before I was finally helped. I shouldn't have to wait well over an hour just to get the equipment I had reserved.aaron B.
The truck really needed an alignment and the interior was dirty. But it got us thereJustin W.
I was charged 14 miles extra, never using this companyEmmanuel R.
Unfortunately, this was NOT a good experience! I rented a car hauler and when the young man came out to hook it up ( after an hour wait in line) he came out with a sandwich in one hand while texting in the other hand, while talking with his mouth full , and hooking up the trailer, he told us how his girlfriend left him and his car was broke. Mean while , as HE HOOKED UP THE TRAILER AND SAID GOOD TO GO..... we left , when we got to our destination and started too load our car, the trailer hitch jumped and UNHOOKED !!! Popping up in the air at the hitch..... we called had to get back he checked it and said ...... that's the wrong size ball as he smiled ..... He hooked it up !!!! Why didn't he say anything LUCKILY NO ONE WAS HURT AND NO DAMAGE, when I explained that this was costing me $60.00 because of lost time He sheudded hi shoulders smiled and said â€œ well your set now..... I THINK YOU WILL BE OK !!! ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡ two and a half hours for a trailer and pretty much blown off by this employee!!!! Not a great day by the time we got started ....... down pour came the rain I had a reservation for 8am , by 10:30 am we were leaving the parking lot for the SECOND TIME !!!! Aj FrankinoAlfred F.
Very friendly service. Thank you!Karen W.
Customer did not leave a comment.Danielle M. | Overall Experience
Customer did not leave a comment.Wanda R.
Air out vehicle. Strong smoker smell in van.Matthew P.
Customer did not leave a comment.Alexander G.
Customer did not leave a comment.Mark F.
Customer did not leave a comment.Dan H. | First Impressions
Everyone was very helpful. Thank youtammy c. | First Impressions
Customer did not leave a comment.Maribel I. | Overall Experience
Store front gentemen was extremely helpfulWENDY K. | First Impressions
The bathroom can use more attention for the customer experienceSharon H. | Overall Experience
The staff was very friendly and helpfulGladys V. | First Impressions
Customer did not leave a comment.annette f. | Overall Experience
Excellent Service...Thank You...LARRY M. | Overall Experience
Got there just in time, they were friendly and checked me in quicklyCARRIE K. | First Impressions
Everything was great. Super Charles...so nice.Katie H. | First Impressions
Wish you can get a respond online and also on the phone. The waiting sucks badlyvalerie e. | Overall Experience
Thank you for a great experience of renting the storage unit!! It was very clean, well maintained, and the staff was always helpful and friendly!! Would definitely recommend Uhaul to rent a storage unit!! Thank you!!steven l. | Overall Experience
Staff was always helpful. Storage area always clean and easily accessible.ALICE R. | Overall Experience
Excellent Service Thank You Very much!!LARRY M. | First Impressions
Customer did not leave a comment.Charlene A. | Overall Experience
I had been a customer for 10 years and your manager Brad worked with me several times over the years. Had a pleasant experience. I only left because a new storage facility opened up a mile from my apartment.THOMAS O. | Overall Experience
Customer did not leave a comment.Gerald K. | Overall Experience
Overall very happy with my experience. The staff for the most part were helpful and friendly and the units and facility was clean and well litjohn s. | Overall Experience
Customer did not leave a comment.Valerie E. | Online Move In
The man at U-Haul was as nice and and as helpful as anyone I have ever known in a business. After a long drive, I was rather surprised! He made certain that I saw the storage bin which I had chosen online, and I ended up needing to change it to a more suitable one. He clearly explained every detail.RUSSELL P. | First Impressions
The dude with the captain's beard is cool.Brian B. | Overall Experience
Customer did not leave a comment.Carrie W. | Overall Experience
Good service. Thank you so much.Maribel I. | First Impressions
Customer did not leave a comment.Deborah S. | Overall Experience
So far so good! ThanksJason R. | Overall Experience
Customer did not leave a comment.Dale W. | Overall Experience
Disgusting, nobody ever answered the phone. rats and mice eat through my belongings even though THE STORAGE facility put poison in each storage box.Brooke C. | Overall Experience
Chuck is very knowledgeable about what fits where. He made the difference. Brad, Chuck and the entire staff were kind and attentive.Colleen R. | Overall Experience
Customer did not leave a comment.christina c. | Overall Experience
Check in process for storage took over 45 minutes.. after I had reserved via phone prior. The storage unit lock mechanism doesn't work properly, you have to stand on the doors pull down handle to get the slide to work. The unit had something very greasy stored prior that was never cleaned. We covered in an old blanket. The exterior of the storage is littered with current/previous tenants broken glass and misc litter.amy h. | First Impressions
Customer did not leave a comment.ralph h. | Overall Experience
Everything was explained well only issue I had was the sales person should have walked to the access gate and show how to open it and not show from a distance. So then that gives the customer a better understanding of how it operates.Susan H. | First Impressions
Chuck is fantastic! Very helpful and goes out of his way to help customers. He deserves a good raise.Christine B. | Overall Experience
Customer did not leave a comment.Anthony D. | First Impressions
Customer did not leave a comment.DIANA S. | Overall Experience
From the first day to the day that I move my stuff out Staff was excellent Very helpful nice and friendly I would definitely use the place again And recommend it to a lot of peopleMichael L. | Overall Experience
Nothing specal about this place. The facility is always clean and the gate is somewhat secure becasue anyone can come in or out after you once the gate opens.christina p. | Overall Experience
Brad and his team has always gone above and beyond for me the last 5 years. My first time was getting my hitch installed on my Kia, every time after that was always 5 stars.Peter S. | Overall Experience
Customer did not leave a comment.Nasir H. | Overall Experience
My experience was as expected. Nothing more and nothing less. Clean and organized. Location is convenient. Staff is not very friendly and some speak very little English.Jason B. | Overall Experience
Customer did not leave a comment.jane l. | First Impressions
i specifically told the guy i needed to store a motorcycle. we do all the paper work. shows us the unit then says oh u putting a bike u can’t. he forced us to buy a lock when we already had one also.Marcus M. | Overall Experience
👍Greatnadine d. | First Impressions
Brad Moharter was very accommodating, friendly and knowledgeable. Would reccomend this facility to anyone!Jamie M. | Overall Experience
Bradley was extremely helpful and accommodating especially when my reservation from Dec 19th was not in the system. He worked with me, showed me the different sizes and found the perfect unit.Kaylee K. | First Impressions
We enjoyed our use of this facility. My only complaints are with the online portal. It was frustrating it didn't save my CC number for easier payment and the email reminders around payment we're bad.Tanya M. | Overall Experience
Everyone was so helpful, understanding, and kind.Natalie A. | Overall Experience
Chuck was very helpful.Ryan C. | First Impressions
The Staff and Facility is always great!!Brian S. | Overall Experience
Very easy to store items. No complicated procedures.Jaqueline J. | Overall Experience
Very customer friendly!Dawud A. | Overall Experience
Everything from truck reservations to Storage unit was messed up. Every month had issues with Storage unit. Could not wait to be done with them Customer service not polite . Empoyees seems bothereddenise r. | Overall Experience
All the guys there are amazing very helpful . They made everything a breeze. This will always be my goto location.Kenya H. | Overall Experience
Every time I needed anything Mr. Brad was always helpful!Vickie J. | Overall Experience
No complaints. This location is amazing. Great people, great service.Kenya H. | First Impressions
On-site staff were kind in person.. Upon checkout there was a challenge where the staff really didn't seem to believe we had removed our lock. I wish they had checked internally before blaming us.Beth H. | Overall Experience
Process slow to check out due to other customers ahead of me with much longer transactions.Peter C. | Overall Experience
Always felt safe at the facility and my storage unit secure. Would recommend this facility and would use uhaul company again if needed.lisa t. | Overall Experience
As usual, I received great customer service from this store. The staff is always extremely friendly and helpfuldiane p. | Overall Experience
Pd my monthly fee as usual. Moved my things out 6 days later to move into my apt. UHaul doesn’t prorate. So they keep my money while renting the unit & collecting more money. Not good business.michael r. | Overall Experience
Thank you all for everything. Brad you are an angel in disguise. God bless you always and forever. Thank you deeply from the bottom of my heartmelissa m. | Overall Experience
The entire Whitehall. PA U-Haul Team were very helpful and accommodating; would highly recommend them to family and friends...Thank you all!Annette M. | First Impressions
It was a very clean place and the staff was very helpfulCarmelo L. | Overall Experience
All there were always friendly, caring and helpful. Brad, the manager, was especially awesome. Trust this location.LISA R. | Overall Experience
Great Customer Service! From Amanda at the Call Center making my reservation, to Brad at the Site, taking time to answer questions and shows us around! Great Experience!Vickie J. | First Impressions
Everyone there was wonderful and accommodating! We rented a unit there for over a year and never had any issues or problems. Recently rented a One way truck and Charles went above and beyond for us!CANDICE R. | Overall Experience
I was forced out or more like in my eyes bullied out of my storage unit after 6 and 1/2 + years I paid 156 for 6 years then they jumped it up to 2:31 all the sudden then the next month after that theyMARK K. | Overall Experience
Professional staff,clean facility,I like this placebrian s. | Overall Experience
Chuck and Kev were excellent, very helpful.Melissa R. | First Impressions
Great experiencepedro g. | First Impressions
The service was very helpful and professional. I will use this uhaul againchristine r. | First Impressions
The equipment was great truck was perfect. But being told online free month of rental storage unit to having to pay was bs. Waiting in line for 35 mins was ridiculous.Corey E. | First Impressions
Everyone has been kind and helpful since my integration to this location.MARLENE P. | First Impressions
ure prices for the units are to high when their tiny and not worth the pricemagda m. | Overall Experience
Great service!Ursula G. | Overall Experience
Brad and entire staff are terrific. Service was excellent. Would recommend this facility to allMARK W. | Overall Experience
I was new to utilizing uhaul storage. I told the 2 gentlemen at the counter what I would need and why. They were accomodating, personable, professional, efficient and made this process much easier.Holly F. | Overall Experience
Very easy to rent a unit, very helpful staff.PATRICIA C. | Overall Experience
very disappointed my unit had water in it and was very dirty when i went to check it.ann w. | Overall Experience
Great experienceLucmigdaly T. | Overall Experience
I would recommend to use this facilityAdeshkumar V. | Overall Experience
The gentleman that waited on me was so pleasant, I decided not to switch to a facility that was closer, because of his kindness!carldene h. | Overall Experience
This place is great!! Everyone is super helpful and friendly. Jeff is amazing, goes above & beyond to help. Moved out on Thanksgiving - who wants to do that - but the guys there made it almost fun! :)michelle m. | Overall Experience
Unit suited my needs. Manager was pleasant and accommodating in service.lisa t. | Reservation
Thankstia g. | Overall Experience
The two guys at the front desk need a course in customer service. Very unprofessional, unpleasant and not helpful at all! Their attitudes are poor, and they should not even interact with the public!Akillah J. | Reservation
Every was good had my unit siince 2018. Paid uhaul alot of money. Brad mohater was great to see courteous and helpful. You gave a great employee in him. Only thing he never returns calls.DEBRA B. | Overall Experience
Very good customer service!Dawud A. | Overall Experience
There expensive and have storage unit places they have under contract that arnt any better..Justin N. | Overall Experience
I never had an experience like this in my life. This the first time in my life I walk to a business I was greeted with respect and answered all my questions. I’m glad And happy with all the servicesClaude L. | Overall Experience
I've used this facility for a truck for two moves and had pleasant experiences. I rented a storage unit this time, but had to change plans, and the associate was very helpful with the cancellation.Stephanie K. | Reservation
Thanks, Bradley, for taking care of my things for a year.Nobuko Y. | Overall Experience
Excellent staff. Both the move in and move out process was very efficient. Very well run U-Haul facility.Derek M. | Overall Experience
Every staff i encountered was friendlyJazmin C. | Overall Experience
*Door was too bent out of shape to put a lock on, couldnt give us a different unit so we rigged it up. *My unit I reserved was unavailable, had to get a smaller unit.Amber H. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!