Customer Reviews for U-Haul Moving & Storage at Macarthur Rd

Rating:

4.0

I may withhold any recommendations pending resolution of below: when I started up my vehicle when picking it up it made a very loud muffler noise. The noise is loud enough to be obnoxious. Me regular mechanic will be looking at it on Monday to identify what damage may have been done during hitch installation. He did a full inspection of the vehicle the day before the hitch install so will have a good base to compare.

Rating:

1.0

One guy told me his shift was over & left. I wanted them to be sure truck gas was full enough & for them to verify truck was in same condition I picked it up etc no one seemed to care.

Rating:

5.0

The staff was very helpful and friendly.

Rating:

5.0

Everything was fine.

Rating:

4.0

The truck needed brakes

Rating:

5.0

Had no issues with the storage at all. Kept my things there for months without any water issues. Dry and clean. The manager and staff were very friendly as well.

Rating:

4.0

Trailer was old and was faded,worn, and not pleasant on the eyes. License plate was also hard to read in its rough condition.

Rating:

2.0

I was quoted a price. Then I arrived they went over my information. Which took about 45 minutes. The worker kept saying a different price. I've rented from your establishment for over 30 decades. They kept saying higher price. I said look at your own sign hanging. Showed the same price I was quoted. After that hold up there was now about 8 customers waiting. Due to the fact the computer was bringing up. Someone else's information. Then the over double the cost. Which I kept saying the amount quoted and again the sign that was clear on the price I was quoted. I used less then half the allowed miles. But was told it had a half tank of gas. Which it did not have a half but a quarter. But they said to bring it back with a half tank. I did so but it never ever had a half tank. I brought the truck back in Meer hour's with a Lil over a half tank. I was disappointed today dollars matter. People in line were upset. I was upset that I was paying people to move me. But could get past the computer issues. I had to pay those people that moved me by the hour. For 4 people again the entire transaction was ridiculous. Left feeling upset and more money due to the time it took to get the truck. I even got there early to be sure the truck was ready for the men to move me. It costed me an extra 80 dollars due to the men's time. 20 an hour for them to be at my home waiting on the truck. So 4 × 20 an hour well. To me is a weeks worth of food for myself and my 2 grandchildren. Again the truck was brought back with more gas because told it is to be at a half tank. Even though it was less then half to begin with. I returned the truck the same day. Because the guys due to their schedule. Didn't get all my thing's. So I'm not sure if will rent again. With all the extra out of pocket expenses. More gas then needed because told to put it at half tank. Paying the 4 guys for over an hour of time used up to the very long delay getting the computer and employee to hear what I was quoted. I was never told higher on the day I rented. Nor did your own sign in the building. I kept saying read your own sign. Let alone the time to reserve the rental with the quote. Please inform people if there is a difference. But people in line overhead and also said. The sign is clear on the cost of said rental. Normally I love to give reviews glowing. Sorry I was unable to do so. Sincerely,, Denise Rappold 412 477 9460 Very disappointed 😞

Rating:

4.0

They were great. The manager got me in first thing in the morning, and I was in and out within an hour and a half having a hitch installed.

Rating:

5.0

The young man that helped me, was great! He went above and beyond to make sure that everything was right!

Rating:

3.0

It took a long while for someone to show up when we were dropping off the car carrier. The young man who finally showed up gave good help. However I got a call yesterday from them asking when I was going turn in the car carrier. So someone did not log in that it was returned.

Rating:

5.0

Ye Good

Rating:

4.0

The leasing agent did a wonderful job. She knew exactly what she was doing and made it simple and quick.

Rating:

3.0

The first truck we got the gas was off. Then we got to our house and the whole inside of the truck was soaking wet. Then we had to turn around, go back and get another truck because no one wants a wet bed. They gave us an extra hour for having to come back to the location. But t ended upc4⁴

Rating:

1.0

This was a complete nightmare. First. The attendant out in the lot was too busy on the phone booking his vacation to help me find my rented equipment. Then I found the truck and it smelled like urine inside AND the milage didn't match what was on my paperwork. When I told him this his response was "go tell the guy".....is it not the attendants job to help me resolve these issues (keep in mind, he's still on the phone). So at this point I can feel the smoke getting ready to come out of my ears.....Then, I went inside to tell "the guy" and his response was "its only 1 mile'....I don't care...at $1.50/mile, this is a problem. It's already expensive to rent these trucks, let's not add anymore unnecessary fees.while I was inside talking to "the guy", I also asked about a bigger trailer because the one I was given was smaller than I expected but "the guy" clearly had no interest in assisting me with that so I let it go and made due with what I already was getting. Then. I go back outside and the attendant is STILL on the phone. So I proceed to back the truck up(that smelled like piss) to the trailer(it was already very clear that the attendant had no fuckin clue how to give hand signals to back a truck up....thank God for my prior experience and backup cameras)....the point I'm making here is that I will not be back to the Whitehall uhaul or any of uhauls other locations and anybody reading this shouldn't either. Rent a truck from somewhere else. So far, anyone I have talked to from uhaul was inexperienced, incompetent, and utterly unprofessional. Not to mention, rude....it is now over 12 hours since I returned the truck and I am still waiting for them to refund the unused milage, I'm sure I'm not getting that back. The entire experience was a negative one. The inside of the truck smelled like a diaper, despite their excessive detailing station....maybe they forgot to show the under qualified attendant how to install an air freshener. Perhaps he left his diaper under the seat. Who knows🤷🏼‍♂️.I tried the online live chat to try to resolve these issues with no luck. So I'll be calling the corporate office to ask for a refund. Again, if you're reading this, just do yourself a favor and rent a truck from Lowe's or home Depot. You'll save money and avoid a huge headache all together. Uhaul Is currently the only rental company I can think of that still charges by the mile, which proves the corporate greed and lack of customer appreciation behind it all, but I digress. This isn't how business should be done...I will never make the mistake of returning to u haul for a rental truck again. Lesson learned 🤷🏼‍♂️

Rating:

5.0

Everyone was very helpful. Pick up and drop off procedures were very simple. If I need U-Haul again, I will certainly return to this dealership.

Rating:

5.0

Great customer service

Rating:

1.0

I was charged for for a hand truck that was never provided.

Rating:

3.0

Ball hitch requiremwnts should be told to customer ahead of time. I had to purchase a smaller ball hitch, not just the ball, and no discounts where given, even after asking.

Rating:

4.0

My only complaint is that the app let me make an appointment for 8:30 in the morning, but the tech that does the installation doesn’t start until 9:00. I would have made the appointment for 9:00 if the app would have let me know.

Rating:

5.0

Charge cheaper prices.

Rating:

4.0

James the person who helped hook up the trailer was awesome and very nice. The person who came out to help unhook the trailer was not nice or pleasant. It was not James

Rating:

5.0

Helpful.

Rating:

5.0

I would definitely rent from you whenever I need it. Thank you again.👍

Rating:

5.0

Once again, the automation and physical customer service made this a breeze!

Rating:

1.0

My wife and I had a terrible experience with this company. At both the pickup and drop off locations the employees were rude and unhelpful. When I went to drop off the truck at the assigned location, there was no one there and the doors were locked even though it was during business hours. Additionally, the employee accused me of having less fuel in the truck than it had when I picked it up when I had a photo of the fuel gauge. The employee said “that doesn’t matter”. If you have the chance to use any other rental truck company, do it! Of all the frustrations that can arise while moving over 300 miles, this was by far the worst.

Rating:

1.0

Guy called me a week after I used it telling me I owed him 83 dollars his employee told me that day that everything was good and I was good too go then he threatened too send me too collections

Rating:

4.0

The upper left hand corner of the windshield leaks, and when fully loaded truck made vibration for duration of move. The center was helpful and was attentive to the issues when relayed. Good customer service.

Rating:

5.0

Great Service

Rating:

5.0

It would be more helpful to send all vehicles out with a full gas tank so there is no guessing about refueling.

Rating:

5.0

The sales associate was friendly, helpful and knowledgeable. He provided additional information regarding the care needed for the hitch and the appplicable laws in the state of Zia governing hitches.

Rating:

3.0

They charged me for gas,I filled it to the 3/4 where I received the truck at!! And I got charged $11 for gas.

Rating:

5.0

I originally rented from JJ's Auto Sales in Walnutport, Pa and wanted to pick up the truck there. He assured me the truck would be there and he'd be there for my rental. A day before my pick up I received an email saying that location won't work. JJ's auto sales in Walnutport, Pa should be removed as a rental facility of UHaul. His shop was closed while my truck I was promised sat in the lot. He lies, doesn't follow up, seems like the type of person who will do anything for a buck. I had to drive out of my way to the Whitehall location to get my truck. When I arrived there was another couple who had the same exact experience as myself. Ripped off and lied to by JJ's auto Sales! They had to go out of their way too! The Whitehall location is excellent - great store, great employees, trustworthy, and did a great job.

Rating:

1.0

They charged me a towing fee because parking authority came and said my truck was abandoned for two days and towed my truck with all my belongings ( how can you abandon something you physically can see my stuff in the truck) and then uhaul made me pay that fee on top of the rental, never renting from them again and the management sucks for this too.

Rating:

5.0

Payton did a great job verifying the trailer ID and connecting the trailer and lights!

Rating:

5.0

Run one smoothly, however the agent ask if I was using the Ford 250 that was on file to pull the trailer that was a red flag because I never owned a ford 250 someone rented from my account previously using my name so how someone was allowed to rent under my name please investigate thank you

Rating:

5.0

The sun visors were broken and would not remain flipped up, therefore blocked my view of the road. I had to completely take them off. The device you click the visor into place was missing. Hazard when driving. Both visors hung from the ceiling straight down, again, blocking the drivers view. Other than that the rental was easy and staff were great.

Rating:

5.0

Good service

Rating:

5.0

Straps were heavily frayed and rachets were very stiff.

Rating:

5.0

Everything was nice and easy and the cost was very reasonable.

Rating:

4.0

Needed a van to move a cabinet from the Salvation Army to my house. Quick easy and will use them again.

Rating:

3.0

Truck was not parked in correct spot. They told me to walk around and find it. Within 5 miles from U-Haul center, it got a flat tire. Took 4 hours for roadside to fix. It was 20 degrees out.

Rating:

1.0

Charged me unnecessary deposit and can't properly return it despite 3 attempts

Rating:

5.0

Nothing, easy transaction,

Rating:

5.0

extremely helpful and ready to provide information

Rating:

5.0

Please take a look at the latch for the trailer I rented. The door opened on the road thank goodness there was nothing in it at the time but we had to use a bungee cord on the way back.

Rating:

5.0

The location is great. Your App on the other hand needs work. Reserving a rental is fine but picking it up via the app is a waste of time. Fix it and make it user friendly or get rid of it. I for one will never attempt to use it again!

Rating:

1.0

#1- first truck jerked back and forth in the parking lot and had a check engine light on #2- given a new truck - it also had a check engine light, but was told to use it anyway #3- 12 miles later on the way home with an empty truck it started to alert me it was overheating - with the check engine light on, in 20 degree weather #4- in that same 20 degree weather, the driver side door has a huge gap and the heat doesn't work in the truck. #5- called to voice my concern, was told a 'note would be made'... As useless and un-personable as when I was picking up. #6- drop off- giant signs to stay in the truck, good thing I didn't because the only employee was sitting inside watching videos, I would have been sitting out there all day waiting. What a joke of an operation and cluster of 'employees'. Don't count on help, quality or anything reliable from this place.

Rating:

5.0

1. Employees were great but overwhelmed. Gotta have more than one person manning the counter on a Saturday morning. This is not a reflection on the person working. They were great. 2. Overall mechanical condition of the truck. While the truck did operate as expected, it was in serious need of a tune up. Idled very high and was very resistant to shifting gears. Engine would surge on downshift while braking jumping the truck forward. Gasket around driver side door did not seal properly. Lots of noise and cold air coming into cab.

Rating:

2.0

Kelvin was by himself with a room full of drop offs and people attempting to rent. He did an excellent job and communicated at the highest level. Not enough people in the building to service the volume. My truck kept saying the lights were not working, must have a short. Drop off, no one came out to disconnect my trailer as it was raining. Was not offered a receipt. I have used this facility in the past and it was much better than this experience. Thanks S

Rating:

5.0

never a problem at this location

Rating:

1.0

I dropped off the truck I rented on Sunday, in the parking lot where it says to drop off vehicle a gentleman was there and told me everything was fine I can drop off the vehicle. On Tuesday U-Haul starts calling asking me when I will return the truck that I had already returned. IT took me calling the location and multiple phone calls for the to confirm that they indeed have the truck. I picked up the truck have filled and returned it fully filled. I was told I would not be reimbursed for this. Overall this was a scary awful experience.

Rating:

5.0

Raven helped me most recently, in renting a 15' truck and clearing a storage unit (#1746). What a beautiful person. Friendly, professional, efficient and so kind. It was a blessing because of her.

Rating:

2.0

Why was i charged a fuel charge on my bill after I dropped the truck? I have pictures of the Guage being 100% where it was when I received the truck. As well as a fuel receipt . Please issue refund, and email me at jeremyhallman37@gmail.com. there should be no additional charge attached. Look forward to hearing from you

Rating:

3.0

I had got a text 4hrs into my rental about a change in the drop off. I did not look at my phone again until after I had dropped it off. Drop off location was fine

Rating:

5.0

Put windshield washer fluid in the tarp.

Rating:

3.0

Everything

Rating:

5.0

Front desk attendant was very helpful and professional.

Rating:

5.0

Very nice van. Pleasant, helpful employees. Great pricing, convenient location. Highly satisfied with this Uhaul experience.

Rating:

5.0

Drop off was much easier. Especially since I returned the truck in better shape than it left in. Jim was very helpful.

Rating:

1.0

Terrible, truck at had had a transmission issue. If you put it in reverse it stalled out while putting it back in drive. Then have to set it back in park then had to keep going back and forth between park and drive until it actually started moving. App wasnt recognizing my id so i had to wait for store to open, then the store opened late, then had to wait for the computers and so forth. Some of the employees sat in car then went inside at 9. How can you open a store at the same time the employees arrive? then charged a new rental fee for being 22 minutes late. do i not get that time back for waiting?

Rating:

5.0

The manager Wyell is very professional and courteous also very helpful in all customer needs

Rating:

5.0

Very helpful and friendly

Rating:

5.0

I needed a storage unit and the manager made it easy to obtain. had me out of the office fast and added 1 month free and a lock!

Rating:

5.0

Wayel was very helpful and offered excellent customer service. He took the time and showed me my storage room. He helped me make a decision on the best room for me. I chose a bigger room because that was the best for me. Unloading was very easy and I could even wheel the unloading cart right into the room. In all my U-Haul experiences this was the easiest. I had a big Thule roof rack and I was able to put it directly on the floor without jamming it into a smaller room. It worked out well.

Rating:

5.0

Friendly and would use this facilities again.

Rating:

1.0

Only one guy knew what he was doing and the other guy had no clue and made wait times 3xs longer

Rating:

5.0

Thanks to the young lady who helped me she was very friendly and explained and looked her rime ro make me feel comfortable with everything I will definitely recommend

Rating:

4.0

More than cooperative

Rating:

5.0

Wayel the manager is one great guy

Rating:

5.0

I had a very pleasant experience. I'm so happy that my husband and I went to this Uhaul location in Whitehall,PA.

Rating:

5.0

The storage room are super clean

Rating:

5.0

This place was the best since I was renting storage rooms in America. Clean, safe with very kind staff!!! Thank you for all of You.

Rating:

5.0

I am from TX and start a new beginning here…kind of a lost child, and these big hearted people feel it and helped me all the way… I will never forget it! They are the BEST ! Thank You!

Rating:

5.0

I had a great experience renting a storage unit. The staff was very nice and friendly. We need more employees like this at others Uhaul locations.

Rating:

5.0

Although it is a great facility, their prices are extremely high compared to other local storage facilities.

Rating:

4.0

The ramp is kind of steep to pull the cart up into the storage room, the climate control is by the weather, not central air

Rating:

5.0

Really quick & easy. Super friendly staff.

Rating:

5.0

No complaints from me. Helpful and friendly staff.

Rating:

5.0

The manager Wayel and associate Kelvin were always very helpful.

Rating:

5.0

Easy and convenient

Rating:

5.0

Amazing experience, Jamie Rzeszowski provided me with a truly exceptional opportunity when I needed it the most. Truly compassionate human being. Thank you for being an incredible person.

Rating:

5.0

Wayel and team are always very nice and helpful.

Rating:

5.0

I did not have any issues with storing my belongings or with the staff. The hours were convenient. The only problem I had was pricing. I needed to downsize to 10 by 10 and every time I called they did not have one available. So I had to, go somewhere else.

Rating:

4.0

Insulation is falling down in my unit - the only thing preventing Office and sales area is clean and well organized Staff was great… friendly and helpful

Rating:

5.0

Love the communication and friendly staff

Rating:

4.0

the door to the storage unit was sticky. I used some WD40 but it did not help.

Rating:

3.0

I am disabled and there is no elevator. Getting to my storage unit on the 2nd floor was very difficult. I would not recommend this place.

Rating:

5.0

I always had friendly and fast service when I went to the storage.

Rating:

3.0

The roof was falling down and my furniture got wet. Not to mention the price was out rages

Rating:

5.0

I would use again

Rating:

4.0

I was hoping for a first level storage unit. Unfortunately we got 2nd floor one. Taking a heavy front load washer upstairs was not easy. Otherwise facilities were clean.

Rating:

5.0

The staff took care of me as soon as I came in. The attendant helped me set up a storage unit. I had trouble completing the process on line. He showed me the location of the unit and gave me my gate card. Very friendly and patient.

Rating:

5.0

Facility was always clean and well maintained. easy to get in and out of. Great service

Rating:

4.0

The only concern was that every once in awhile the strip on the card to open the gate would go bad and I couldn't access the storage unit. I would have to get a new card in the office. This happened more than once. This issue obviously was not related to the customer service by the employees. MB

Rating:

4.0

The prices are high but all in all U-Hauls the best.

Rating:

4.0

I used you guys before. The service and cleanliness is impeccable. Good rates too. I would say the only complaint I have is that I need friends to get a storage space. A secondary contact, an emergency contact. I am a loner and I travel light lol. It's lucky I have a family member to put down...

Rating:

5.0

Excellent customer services, and good prices on its rental.

Rating:

5.0

Everything was amazing, they just closed so early we couldn’t do much or nothing at all most of the time after getting out of work when first moving in

Rating:

5.0

The management and staff at this facility is excellent. Over the past 8 years every employee has been courteous and helpful in some way, I always left the facility with a positive experience. A special mention to Wayel G for he went above and beyond to assist in my package deliveries to ensure I received a phone call in a timely manor. Wayel is truly a professional and a tremendous asset to the UHaul management team.

Rating:

5.0

Great service, great value. I can't quite remember the name of the nice woman who helped us out with the storage unit move-in, but she was amazing, super helpful and friendly. She walked us all the way to our unit and answered questions before I was even able to ask! She should be recognized and praised for her excellent customer service skills! Overall a very great experience!

Rating:

5.0

Very nice friendly and easy process

Rating:

4.0

Prices can be more reasonable

Rating:

5.0

Very helpful and friendly.

Rating:

5.0

Love uhaul they are family.

Rating:

5.0

Extremely helpful staff. If you give them a heads-up, they will work with you if something comes up.

Rating:

2.0

Female staff was rude and hung up when being asked some specific questions concerning my account that was paid up but charged a late fee. She refused to give her name while the male staff member refuse to give her name when i called back to report the event. He also refused to give his name. I closed my account the next day and found another place for $50 cheaper & staff is nicer…so far.

Rating:

5.0

Muy amable pendientes Verdaderamente me lleve muy buena atención y servicio Volvería a contar con Uhaul. Fue tan buena experiencia que olvide poner el lock y el personal puso uno provisional y cuidó de mis pertenencias Excelente. La empatía en momentos difíciles

Rating:

5.0

Very friendly staff

Rating:

4.0

Thanks ever so much for your kindness and happiness shown me during my time with you. You took me to be your valuable customer . You understood my problem that keeps me from being able to make my payment on time. My delay was due to the open heart Bypass Surgery that I had at the Lehigh Valley hospital. Again I’am kindly asking you to please consider me for business anything in the future if I’am back to work and able to handle my payment. Thanks. My Best Regards to all of your mostly to my friend Jackie who’s kindness I will never forget. Best wishes to you all. Rev. Jackson D. Pyne Sr.

Rating:

5.0

I love U Haul!

Rating:

5.0

Is Very Good

Rating:

4.0

Everyone was professional exce o t, one female, older, light colored wavey hair. She was rude, intureupted into a transaction she had no business to say a word, she said "oh congratulations" a very stupid thing to say, when I asked where my 2nd lock was she again intrumpeted and says "we don't allow 2 locks" I was not aware of that fact...I wanted my $16.00 lock back, you could have asked me to remove it. She did not allow the man assisting me to do his job, she is rude and speaks loudly! She was the same person that emailed me a month or 2 back on the first of the month saying my payment was late and if I don't pay my unit will be forfeited. My was due on the 2nd of the month.. when I called she was unavailable.

Rating:

5.0

Counter help and orientation was excellent

Rating:

1.0

I had a horrible experience here and I will not be coming back or recommending you guys to anyone . Unfortunately the staff had lack of communication all around when it came to my vehicle being stored here . My vehicle was in an accident so I needed to store it. It was here for 2 years until you guys called me asking me to get a car cover for it because the front was off and to move my car over because it was slightly over the line when the tow truck pushed it in the spot . I went to put the cover on and a nice employee with you guys helped me and also said she didn’t know who called me to come in and do all that but the car was fine in the spot and didn’t need to be moved. Well after that you guys called me numerous times and one of the times I was sick with covid and you guys demanded me to come take my car out the lot because it wasn’t movable and you guys need the title which I don’t have because I still have a loan on my car. So I was told the policies changed which is ridiculous because I’m paying you guys. But the problem with that is I spoke to a guy on the phone and told him to put a note on my account the date I was available to pick up my car and that same week and he was fine with that. I got called 3 more times about my car that same week which is just crazy and annoying like you guys must not communicate at all because I had multiple different ppl call me . So the day I go to pick up my car my car cover I paid $70 for was missing I was told some blew off and someone claimed them and that my car never had one when I had one of your employees help me put it on . Of course the manager of storage couldn’t compensate me or do anything but say sorry ! You guys are just so unprofessional and full of excuses and I would never in my life come here again . Thank you for taking my money and giving me a headache !

Rating:

5.0

I'd like to commend Brad for the en tire experience.... the facility was terrific and the staff was cooperative and respectful.... Thanks Brad and Uhaul

Rating:

5.0

Muy buena atención,

Rating:

5.0

Except that I’m a senior and the storage unit that was given to me was upstairs but I understand they said that that was all that was available. LaHaina Kameha

Rating:

5.0

The staff at this facility were always cheerful and helpful.

Rating:

5.0

There was a little bit of a snafu with me gaining access to my account online, however I knew that that was a national and not a local problem. Any time that I contacted the Whitehall office directly, everything was taken care of smoothly and efficiently, I never had any problems.

Rating:

4.0

Staff was very helpful. I had an issue and it was resolved quickly.

Rating:

5.0

Very nice attendant she was polite and sweet . Thank you for your assistance mam.

Rating:

3.0

I have two issues with my experience. 1. You charged me an after-hours drop off fee of $20 when I had to do was drop the keys into a drop box so that you could process the return in the morning when it is convenient for you. Its not like you are paying anyone extra to be there for me. I have a big prob with this. Your taking advantage of a mutually beneficial option. This is the kind of thing that would keep me from using you again on principle. 2. My online account did not have my space included so I could not manage the termination through it. Minor issue compared to the prior.

Rating:

5.0

The people at Uhaul were very helpful in explaining how to access my unit. They even created me a card, so I wouldn’t have to punch in the access code.

Rating:

5.0

Brad was extremely helpful. he mentioned that the door of the unit was recently repaired and so I'd also like tosay Thank You to the maintenance man for having the unit ready for us to use.....

Rating:

4.0

My only complaint was that I hired a UHaul truck with a storage unit, which was way too small for what I described as one bedroom one living room. I ended up leaving furniture outside storage to be picked up the next day as it did not fit in such a small unit. I should have received a bigger unit after renting the truck

Rating:

5.0

The person that helped me was super helpful and very friendly!

Rating:

5.0

The General Manager was extremely helpful with my move in and my move out. He truly made the experience a breeze and was very easy to work with.

Rating:

5.0

The manager at the Whitehall, PA location is extremely personable and pleasant to deal with. He is very calm and friendly, and made my experience much easier to deal with.

Rating:

5.0

Friendliest customer service I've received in a long time. Extremely helpful. That guy deserves a raise 🙂.

Rating:

5.0

I not paying for the unit that I don’t have my stuff in

Rating:

1.0

There were problems throughout my entire experience. Even though I reserved the unit the afternoon before and I had purchased a disc lock and paid for it and set up an 11am appointment for the next morning, NOTHING was ready. My unit was not available, I didn't get my lock until after I moved my items into the storage unit, and then my key card did not work at all. I had an extremely negative experience, and on top of that while I waited at least 30-40min for me to get my unit it was raining outside and I made it very clear to the UHaul employee that my mattress was getting wait and how much longer this would take. I was ready to buy another piece of tarp to put over my mattress but when I asked how much it was he said he couldn't tell me unless he exited out of the screen he was on (which I was afraid if he did that the whole process of trying to get me assigned to a unit would start all over). I will never rent a storage unit from this location ever again. Extremely poor service.

Rating:

4.0

I had a wonderful experience overall! Bradley Moharter is the man, a cool dude! 😉 The only not so good thing is the temperature in the storage unit area. Its so hot and the amount of sweat, in just 15 minutes isn't healthy so I couldn't stay as long as I desired one Saturday, to go through and prepare items for movers. Otherwise, I really have no negative complaints, I had a good experience and my items were safe! Thanks U-Haul! 😊

Rating:

2.0

My truck wasn't ready. I drove 14 hours to be told I owed $189. but nobody knew why. Then I drove another 15 hours to Whitehall pa to find out there was no storage unit available that was supposed to be included in the payment. Lucky that the man in Pa was so helpful. Exceptional service in Pa.

Rating:

5.0

I found this perfect people were very nice and it worked out perfectly for as long as I needed it.

Rating:

5.0

Really a great place to store items that your home can not! The owner is a great guy and has a wonderful attitude. Helpful and cooperative! If I need storage again, will definitely use this facility.. He went out of his way to make our use of his facility easy and safe.

Rating:

5.0

Very friendly and helpful in the office.

Rating:

1.0

Need more people To long of a wait in line to be help

Rating:

5.0

As I mentioned before, I have used uhaul, for many years, truck rental and storage, as well as the professional staff. "F" for friendly. Thanks.

Rating:

5.0

Everyone was nice and friendly people make you want to come back to the business.

Rating:

5.0

Everyone was very helpful. Thank you

Rating:

4.0

Store front gentemen was extremely helpful

Rating:

5.0

The bathroom can use more attention for the customer experience

Rating:

5.0

The staff was very friendly and helpful

Rating:

5.0

Excellent Service...Thank You...

Rating:

5.0

Got there just in time, they were friendly and checked me in quickly

Rating:

5.0

Everything was great. Super Charles...so nice.

Rating:

3.0

Wish you can get a respond online and also on the phone. The waiting sucks badly

Rating:

5.0

Thank you for a great experience of renting the storage unit!! It was very clean, well maintained, and the staff was always helpful and friendly!! Would definitely recommend Uhaul to rent a storage unit!! Thank you!!

Rating:

4.0

Staff was always helpful. Storage area always clean and easily accessible.

Rating:

5.0

Excellent Service Thank You Very much!!

Rating:

5.0

I had been a customer for 10 years and your manager Brad worked with me several times over the years. Had a pleasant experience. I only left because a new storage facility opened up a mile from my apartment.

Rating:

4.0

Overall very happy with my experience. The staff for the most part were helpful and friendly and the units and facility was clean and well lit

Rating:

5.0

The man at U-Haul was as nice and and as helpful as anyone I have ever known in a business. After a long drive, I was rather surprised! He made certain that I saw the storage bin which I had chosen online, and I ended up needing to change it to a more suitable one. He clearly explained every detail.

Rating:

5.0

The dude with the captain's beard is cool.

Rating:

5.0

Good service. Thank you so much.

Rating:

5.0

So far so good! Thanks

Rating:

2.0

Disgusting, nobody ever answered the phone. rats and mice eat through my belongings even though THE STORAGE facility put poison in each storage box.

Rating:

5.0

Chuck is very knowledgeable about what fits where. He made the difference. Brad, Chuck and the entire staff were kind and attentive.

Rating:

3.0

Check in process for storage took over 45 minutes.. after I had reserved via phone prior. The storage unit lock mechanism doesn't work properly, you have to stand on the doors pull down handle to get the slide to work. The unit had something very greasy stored prior that was never cleaned. We covered in an old blanket. The exterior of the storage is littered with current/previous tenants broken glass and misc litter.

Rating:

4.0

Everything was explained well only issue I had was the sales person should have walked to the access gate and show how to open it and not show from a distance. So then that gives the customer a better understanding of how it operates.

Rating:

5.0

Chuck is fantastic! Very helpful and goes out of his way to help customers. He deserves a good raise.

Rating:

5.0

From the first day to the day that I move my stuff out Staff was excellent Very helpful nice and friendly I would definitely use the place again And recommend it to a lot of people

Rating:

4.0

Nothing specal about this place. The facility is always clean and the gate is somewhat secure becasue anyone can come in or out after you once the gate opens.

Rating:

5.0

Brad and his team has always gone above and beyond for me the last 5 years. My first time was getting my hitch installed on my Kia, every time after that was always 5 stars.

Rating:

4.0

My experience was as expected. Nothing more and nothing less. Clean and organized. Location is convenient. Staff is not very friendly and some speak very little English.

Rating:

1.0

i specifically told the guy i needed to store a motorcycle. we do all the paper work. shows us the unit then says oh u putting a bike u can’t. he forced us to buy a lock when we already had one also.

Rating:

5.0

👍Great

Rating:

5.0

Brad Moharter was very accommodating, friendly and knowledgeable. Would reccomend this facility to anyone!

Rating:

5.0

Bradley was extremely helpful and accommodating especially when my reservation from Dec 19th was not in the system. He worked with me, showed me the different sizes and found the perfect unit.

Rating:

5.0

We enjoyed our use of this facility. My only complaints are with the online portal. It was frustrating it didn't save my CC number for easier payment and the email reminders around payment we're bad.

Rating:

5.0

Everyone was so helpful, understanding, and kind.

Rating:

5.0

Chuck was very helpful.

Rating:

5.0

The Staff and Facility is always great!!

Rating:

5.0

Very easy to store items. No complicated procedures.

Rating:

5.0

Very customer friendly!

Rating:

1.0

Everything from truck reservations to Storage unit was messed up. Every month had issues with Storage unit. Could not wait to be done with them Customer service not polite . Empoyees seems bothered

Rating:

5.0

All the guys there are amazing very helpful . They made everything a breeze. This will always be my goto location.

Rating:

5.0

Every time I needed anything Mr. Brad was always helpful!

Rating:

5.0

No complaints. This location is amazing. Great people, great service.

Rating:

4.0

On-site staff were kind in person.. Upon checkout there was a challenge where the staff really didn't seem to believe we had removed our lock. I wish they had checked internally before blaming us.

Rating:

3.0

Process slow to check out due to other customers ahead of me with much longer transactions.

Rating:

5.0

Always felt safe at the facility and my storage unit secure. Would recommend this facility and would use uhaul company again if needed.

Rating:

5.0

As usual, I received great customer service from this store. The staff is always extremely friendly and helpful

Rating:

1.0

Pd my monthly fee as usual. Moved my things out 6 days later to move into my apt. UHaul doesn’t prorate. So they keep my money while renting the unit & collecting more money. Not good business.

Rating:

5.0

Thank you all for everything. Brad you are an angel in disguise. God bless you always and forever. Thank you deeply from the bottom of my heart

Rating:

5.0

The entire Whitehall. PA U-Haul Team were very helpful and accommodating; would highly recommend them to family and friends...Thank you all!

Rating:

5.0

It was a very clean place and the staff was very helpful

Rating:

5.0

All there were always friendly, caring and helpful. Brad, the manager, was especially awesome. Trust this location.

Rating:

5.0

Great Customer Service! From Amanda at the Call Center making my reservation, to Brad at the Site, taking time to answer questions and shows us around! Great Experience!

Rating:

5.0

Everyone there was wonderful and accommodating! We rented a unit there for over a year and never had any issues or problems. Recently rented a One way truck and Charles went above and beyond for us!

Rating:

1.0

I was forced out or more like in my eyes bullied out of my storage unit after 6 and 1/2 + years I paid 156 for 6 years then they jumped it up to 2:31 all the sudden then the next month after that they

Rating:

5.0

Professional staff,clean facility,I like this place

Rating:

5.0

Chuck and Kev were excellent, very helpful.

Rating:

5.0

Great experience

Rating:

5.0

The service was very helpful and professional. I will use this uhaul again

Rating:

3.0

The equipment was great truck was perfect. But being told online free month of rental storage unit to having to pay was bs. Waiting in line for 35 mins was ridiculous.

Rating:

5.0

Everyone has been kind and helpful since my integration to this location.

Rating:

3.0

ure prices for the units are to high when their tiny and not worth the price

Rating:

4.0

Great service!

Rating:

5.0

Brad and entire staff are terrific. Service was excellent. Would recommend this facility to all

Rating:

5.0

I was new to utilizing uhaul storage. I told the 2 gentlemen at the counter what I would need and why. They were accomodating, personable, professional, efficient and made this process much easier.

Rating:

5.0

Very easy to rent a unit, very helpful staff.

Rating:

3.0

very disappointed my unit had water in it and was very dirty when i went to check it.

Rating:

5.0

Great experience

Rating:

4.0

I would recommend to use this facility

Rating:

5.0

The gentleman that waited on me was so pleasant, I decided not to switch to a facility that was closer, because of his kindness!

Rating:

5.0

This place is great!! Everyone is super helpful and friendly. Jeff is amazing, goes above & beyond to help. Moved out on Thanksgiving - who wants to do that - but the guys there made it almost fun! :)

Rating:

4.0

Unit suited my needs. Manager was pleasant and accommodating in service.

Rating:

5.0

Thanks

Rating:

1.0

The two guys at the front desk need a course in customer service. Very unprofessional, unpleasant and not helpful at all! Their attitudes are poor, and they should not even interact with the public!

Rating:

5.0