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DEBRA ECustomer Reviews for U-Haul Moving & Storage at Macarthur Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everything went well
MICHAEL AYou’re the best
MORRIS JThe manager Wyell is very professional and courteous also very helpful in all customer needs
WILLIE G | Overall ExperienceGreat team of people they made my moving better.
DAWN CNothing to improve. Always come here every year to rent a trailer for hunting camp. I’m so happy you are open in Thanksgiving so it is easier for me to get the trailer. Everyone there is so nice and professional!!! See you next year. Thank you for great service!
MICHAEL CVery helpful and friendly
BARRY H | First ImpressionsExcellent service and speedy checking. Always recommend this location
MARGARET DI needed a storage unit and the manager made it easy to obtain. had me out of the office fast and added 1 month free and a lock!
lina b | First ImpressionsWayel was very helpful and offered excellent customer service. He took the time and showed me my storage room. He helped me make a decision on the best room for me. I chose a bigger room because that was the best for me. Unloading was very easy and I could even wheel the unloading cart right into the room. In all my U-Haul experiences this was the easiest. I had a big Thule roof rack and I was able to put it directly on the floor without jamming it into a smaller room. It worked out well.
barry f | First ImpressionsThey helped me understand everything from checking in with the app to the final bill. Quick friendly service and clean truck. Couldn't ask for more!
Joanne JFriendly and would use this facilities again.
Mark S | First ImpressionsExperience was good will use this store again.
MARK SWas charged a $30 cleaning fee after I spent my own time and used my own supplies to clean the truck before I returned it.
JORDAN UManagement and staff were very helpful and friendly and quick to help with checking out or if you have a question. Would highly recommend
ALFREDO SThe truck had a service indicator light go in 20 minutes into trip. Service was required for the traction control. Please service vehicles in advance.
CHRISTOPHER STruck was functional and served my purposes well. It was not clean upon pick up. Still a good experience and appreciated. Pick up and drop off went smoothly.
JEFFREY HAdvertisement of 19.95 then pay 85.00 makes no sense
JOHN KWayel (Whitehall location) was very personable. Although he was very busy, He treated all customers with a friendly and respectful manner. The work was done in a very timely manner and looks great. Much better experience than earlier today in Macingie. Thank you Wayel.
Lesli EThank you and appreciate it...Best Al
ALFRED HN/A
IMAN AOnly one guy knew what he was doing and the other guy had no clue and made wait times 3xs longer
DEVON L | First ImpressionsThis was a good experience as well!
GARY HThis is the first time I used this truck rental company so I have nothing to compare it to.
JANE MNeed to ensure front cabin is deodorized a little better as it had a little bit of a musty odor. One tool (a ceramic tile trowel) was left in the back. Agent misrepresented fuel amount on the contract but was corrected with online check-out prior to departure.
THOMAS GThe truck keeps breaking down and we had to call roadside several times before they finally came. Now they just don't show up when needed again and we have to keep paying for extra days due to my work schedule and this inconvenience.
pahula bThey changed my pickup location last minute and then wouldn’t give me extra mileage for having to go all the way to Whitehall to get the truck, then when I got there they couldn’t find the truck at first
Michelle SI changed my 'order' last second and they had no problem fulfilling the request. Service was very good - even hooked up the utility trailer for me. I thoughts their rates were really good too.
CHRISTOPHER MExplain the truck returning process during pickup.
MARITZA CNo hassle pick up and return process. Very easy. Courteous staff.
David MThanks to the young lady who helped me she was very friendly and explained and looked her rime ro make me feel comfortable with everything I will definitely recommend
Loraylie A | First ImpressionsMore than cooperative
JEFFREY D | First ImpressionsNo they didn't make the changes I ask them to make in person
AMBER MWayel the manager is one great guy
GEORGE S | Overall ExperienceListen to customers needs. I specifically requested not to have my card charged after returning van. once i arrived to drop off same day as rental, everyone knew as well as the person checking in the vehicle that i was paying cash, was told to go outside let the person checking in know as well and then to come back in, well thats exactly what i did and after standing in line to pay cash, i don't know who did what but it was charged on my card, i was super annoyed due to the fact they knew it was going to be paid off with cash. They wasted my time waiting around. My rental experience was NOT what wanted, but i do have to say some of the employees were very nice, but doesn't take away of the fact they put charges on a card that i was trying to pay cash instead.
IVETTE CWe had trouble getting the car off the trailer because the back wheels shifted while driving, but the person behind the counter helped with directing us without any damages to the car.
MARIBELL VNice online process streamlines getting in and out. Drop off after hours was simple to do with easy step by step online instruction.
SCOTT FGreat business
GERARDO GThe lady working at the counter does not care how long you have to wait to be helped. The excellent service I received was from the guy outside helping people w truck pick up and drop offs. He went out of his way to help out anyway he could. She was rude to him and talking down to him in a bully-like way.
RANEIGH VThe staff that was there was very helpful and did what they could. They were understaffed and overwhelmed with customers. Took me 45 minutes to pick up a tow dolly. Once I got waited on took 10 minutes.
SCOTT WCharged 80 dollars for gas when I dropped it off full.
GLENN NMy truck was filthy! The mirrors were awful! And truck drank up too much gas!!
CHARLES BFast services very curious and very appreciated
CARMEN MDon’t rearrange peoples plans last minute or blatantly lie to paying customers about charges/prices I thought U-Haul was a reputable company, I was wrong and will NEVER use U-Haul again. I am offended. I will go out of my way and pay extra just to not have to use U-Haul in the future
JESSICA TI received two receipts for this rental and am not sure why for the same days rental and the grand total was a different amount!???
Linda SThank you.
ONYETTE CContinue to be accommodating and having good customer service skills
LAYOMA BEasy drop off could’ve been nicer
Brad RRear driver tire was low on tread for such a long trip. The driver door was also very difficult to close and wobbled over bumps. Brakes needed to be changed.
JEFFREY SEveryone was extemely helpful and curteous.
VANCE GThe Uhaul Application is slow and not user friendly.
Michael MCSR was very nice, helpful and efficient.
Timothy RI reserved a truck to take from PA to SC and got a price for the reservation. When I got to U-haul to pick up the truck they charged me 300$ over what my reservation price was. I find that extremely devious. When you're in a position of needing the truck it doesn't give you the option to argue over price even when the cost of "borrowing" a truck is practically extortion itself. Very very disappointed with that aspect to say the least. The representative and truck itself were fine. Just the fact that I felt I was squeezed of every last dollar u haul could take from me has me infuriated. I will not recommend or use u haul again.
JESSE WVery efficient and friendly
Yue FFirst truck one way wouldn’t start. They wanted to jump start it for me. Told them no I didn’t have time during rental if it wouldn’t start again. Ended up having to use local truck and return it back to same location Tried to have me take smaller truck which I needed 15 ft. There were trucks on lot just not one way trucks. Just seemed like they I was causing them a problem because it took a long time to come up with solution.
ROBERT FI love visiting this location. The staff is very informed and polite and are helpful to your needs .
MARK KIt would take a VERY long explanation to describe the fiasco involved in what should have been a very easy visit. The rudeness and disrespect was something that I have never experienced before in my lifetime . It was very, VERY upsetting . I will NEVER , ever step foot in this location again. I will be dealing with a different location from now on. I called the Macungie location for a check on the work that was done to my vehicle and they were very polite and professional. My daughter had used this location before for storage and was unhappy also but since the location was so convenient I didn’t take her advice. A big mistake!! People , drive the extra distance and stay away from this place unless you are fond of migraines and high blood pressure. It could be a disservice to your health!!!!
Susan MNever. Es el peor lugar para rentar un vehículo.
jesus cI had a very pleasant experience. I'm so happy that my husband and I went to this Uhaul location in Whitehall,PA.
Elizabeth R | Overall ExperienceThe storage room are super clean
RICHELL E | First ImpressionsThis place was the best since I was renting storage rooms in America. Clean, safe with very kind staff!!! Thank you for all of You.
Erika A | Overall ExperienceI am from TX and start a new beginning here…kind of a lost child, and these big hearted people feel it and helped me all the way… I will never forget it! They are the BEST ! Thank You!
Erika A | First ImpressionsI had a great experience renting a storage unit. The staff was very nice and friendly. We need more employees like this at others Uhaul locations.
Elizabeth R | First ImpressionsAlthough it is a great facility, their prices are extremely high compared to other local storage facilities.
Gif S | Overall ExperienceThe ramp is kind of steep to pull the cart up into the storage room, the climate control is by the weather, not central air
SYNTHEA R | First ImpressionsReally quick & easy. Super friendly staff.
ALYSSA S | First ImpressionsNo complaints from me. Helpful and friendly staff.
GARY N | First ImpressionsThe manager Wayel and associate Kelvin were always very helpful.
BRIAN G | Overall ExperienceEasy and convenient
MAGALY P | First ImpressionsAmazing experience, Jamie Rzeszowski provided me with a truly exceptional opportunity when I needed it the most. Truly compassionate human being. Thank you for being an incredible person.
Ashby R | Overall ExperienceWayel and team are always very nice and helpful.
BRIAN G | First ImpressionsI did not have any issues with storing my belongings or with the staff. The hours were convenient. The only problem I had was pricing. I needed to downsize to 10 by 10 and every time I called they did not have one available. So I had to, go somewhere else.
ANNAMARIE R | Overall ExperienceInsulation is falling down in my unit - the only thing preventing Office and sales area is clean and well organized Staff was great… friendly and helpful
CHRISTINA D | First ImpressionsLove the communication and friendly staff
James R | First Impressionsthe door to the storage unit was sticky. I used some WD40 but it did not help.
SEAN D | Overall ExperienceI am disabled and there is no elevator. Getting to my storage unit on the 2nd floor was very difficult. I would not recommend this place.
David G | Overall ExperienceI always had friendly and fast service when I went to the storage.
Patti S | Overall ExperienceThe roof was falling down and my furniture got wet. Not to mention the price was out rages
JOANN Z | Overall ExperienceI would use again
Frances B | Overall ExperienceI was hoping for a first level storage unit. Unfortunately we got 2nd floor one. Taking a heavy front load washer upstairs was not easy. Otherwise facilities were clean.
Melissa W | First ImpressionsThe staff took care of me as soon as I came in. The attendant helped me set up a storage unit. I had trouble completing the process on line. He showed me the location of the unit and gave me my gate card. Very friendly and patient.
Patti S | First ImpressionsFacility was always clean and well maintained. easy to get in and out of. Great service
kyle m | Overall ExperienceThe only concern was that every once in awhile the strip on the card to open the gate would go bad and I couldn't access the storage unit. I would have to get a new card in the office. This happened more than once. This issue obviously was not related to the customer service by the employees. MB
michele b | Overall ExperienceThe prices are high but all in all U-Hauls the best.
Tashia M | Overall ExperienceI used you guys before. The service and cleanliness is impeccable. Good rates too. I would say the only complaint I have is that I need friends to get a storage space. A secondary contact, an emergency contact. I am a loner and I travel light lol. It's lucky I have a family member to put down...
MATTHEW D | First ImpressionsExcellent customer services, and good prices on its rental.
Jenny P | Overall ExperienceEverything was amazing, they just closed so early we couldn’t do much or nothing at all most of the time after getting out of work when first moving in
Johnique C | Overall ExperienceThe management and staff at this facility is excellent. Over the past 8 years every employee has been courteous and helpful in some way, I always left the facility with a positive experience. A special mention to Wayel G for he went above and beyond to assist in my package deliveries to ensure I received a phone call in a timely manor. Wayel is truly a professional and a tremendous asset to the UHaul management team.
ALINA P | Overall ExperienceGreat service, great value. I can't quite remember the name of the nice woman who helped us out with the storage unit move-in, but she was amazing, super helpful and friendly. She walked us all the way to our unit and answered questions before I was even able to ask! She should be recognized and praised for her excellent customer service skills! Overall a very great experience!
KAYLA A | First ImpressionsVery nice friendly and easy process
Laura A | Overall ExperiencePrices can be more reasonable
Sarah C | Overall Experience