Customer Reviews for U-Haul Moving & Storage at MacDill AFB

478 reviews

3826 W Marcum St   Tampa, FL 33616
(@ Macdill Air Force Entrance off S Dale Mabry)

(813) 839-2376

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(813) 839-2376

3826 W Marcum St
Tampa, FL 33616
(@ Macdill Air Force Entrance off S Dale Mabry)

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Edwin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELVIN P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMIE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly R. 
Rating:
2.0

I didn't get a truck until 20-25 min AFTER my reservation time. It was a mess and put me behind schedule. I then requested a follow up from UHAUL and still have not gotten one.

Kiersten A. 
Rating:
5.0

Great customer service. Nice clean unit. Much more impressed with staff than unit. I'm pretty particular too..but the representative had GREAT customer service skills and appeared competent which is so rare these days. Give that guy a raise!

Sabrina M.  |  Overall Experience 
Rating:
5.0

Great rates military discount

Russel G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIM S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yannick Y. 
Rating:
4.0

Customer did not leave a comment.

julia h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andres V.  |  Overall Experience 
Rating:
1.0

This was a 5-star storage until Mrs. Stephanie left. The staff that still physically sit at this location are awesome. The new management is horrible. Since the turn over, my 24hr card only works at certain times while others the key pad says that the site is closed. I was paying for the 24hr access because I work nights and I'm not trying to jack up my sleep every time I need something. I head back out the door for another deployment in January and was trying to get some gear out and pack stuff I wouldn't need. I called the GM number listed on the storage keypad/sign and didn't get an answer. Left a message. I never received a call back so I called again the next afternoon with no answer, another voicemail.. Still no call back. *** I pulled all my stuff out of this place and moved it to a different place *** I called the new oversite uhaul on Gandy talked to someone there and told them I want his boss to call me and I was told a couple days. It's now been a week and I haven't heard anything.

Robert S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amantha V.  |  First Impressions 
Rating:
5.0

Tina and Jesus are very good professionals and tremendous facilitators.

Jorge L.  |  Overall Experience 
Rating:
4.0

Everything was well at the location above. However I was dissatisfied when I noticed my door was bent and had a gap and was not sealed with the door frame at the top of it allowing air and rain to penetrate the cab as well as alot of noise.

Ulisis V. 
Rating:
5.0

Customer did not leave a comment.

BRYAN G. 
Rating:
5.0

Customer did not leave a comment.

BRYAN G. 
Rating:
5.0

Customer did not leave a comment.

BRYAN G. 
Rating:
1.0

The reason I would NOT recommend this facility and the reason I gave your an overall rating of poor is this....we paid our rent each month from the 27th to the 27th of the next month. Our October rent was automatically debited from our account on Oct. 27th and we moved out on Oct. 31st (5 days later). We have been told that because rent had already been paid there would be no refund of the remainder of the month we paid for and didn't use. This is a scam and is very unfair. You have rent for a large portion of the month we aren't using and you will, no doubt, re-rent the unit for double rent!! Very bad practice. I will NOT recommend you to anyone else and will, in fact, make sure people know about this usurious practice!

Tom G.  |  Overall Experience 
Rating:
5.0

The Staff were extremely helpful and obliging.

alan b.  |  Overall Experience 
Rating:
5.0

Too far from my location. 45 minutes away from my zip code.

CHRISTOPHER V. 
Rating:
2.0

Renters should be advised that the truck they are renting doesn't have a ramp. In the numerous rentals I have done over the years, I have never got a truck that did not have a ramp.

David S. 
Rating:
5.0

Great place to store your goods. Make sure you have hurricane or flood insurance just in case.

Russel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua M.  |  First Impressions 
Rating:
5.0

BEST EVER PICKUP LOCATION IN THE TAMPA BAY AREA!!! STAFF is on the ball!! Check in and out was VERY EFFICIENT, POLITE, COURTEOUS, ATTENTIVE, FAST!!! Sadly most pick locations employ VERY SLOW PEOPLE WHO COULDN'T CARE LESS IF YOU ARE STANDING IN LINE 30 MINUTES...YES I'M TALKING ABOUT GANDY BLVD LOCATION PEOPLE BEHIND THE COMPUTER DESK!!!

Leslie O. 
Rating:
4.0

Customer did not leave a comment.

Adam G. 
Rating:
5.0

Love how well kept the units and property are and appreciate the military discount !!

Dale G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adolfo G.  |  First Impressions 
Rating:
5.0

The office manager was very professional. The truck that I rented was very clean and seemed to be well maintained. Keep up your outstanding service to your community.

Kevin W. 
Rating:
5.0

Very happy with the services

PEGGY C.  |  Overall Experience 
Rating:
5.0

Not sure, staff was friendly, helpful. They answered my questions without having to get back to me. Very reliable and affordable.

Steven H. 
Rating:
5.0

Get a pickup truck rental for your location.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Marc L.  |  Overall Experience 
Rating:
5.0

We've been with this location for 3 years very convenient to MacDill AFB. Wonderful people here always helpful and kind. I will always do business here and recommend it to anyone in the future. Thank you so much.

Sonchai G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

System U. 
Rating:
5.0

Well kept and secure.

FLEMING S.  |  Overall Experience 
Rating:
5.0

Thanks!

Timothy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Was very quick and efficient. I appreciate the free months storage. Very helpful, I exclusively use U-Haul for my moving needs.

Lance P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

We loved our experience with our storage Unit. They were really accomodating. The place was very secure and the 24 hour access was very convenient.

giovanny p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donald S. 
Rating:
5.0

Customer did not leave a comment.

Tarreck B. 
Rating:
5.0

Customer did not leave a comment.

System U. 
Rating:
5.0

People and truck were great - your computer system is WAY TOO SLOW!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

MIKE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Glenn J. 
Rating:
5.0

Customer did not leave a comment.

Lakeisha M.  |  Overall Experience 
Rating:
5.0

None

Walaa A.  |  Online Move In 
Rating:
5.0

Stephanie and her staff are excellent.

MIchael W.  |  Overall Experience 
Rating:
5.0

Simply the best facility and storage experience we've had by far, with the most helpful staff. Stephanie and Sylvan were very flexible and went out of their way for us with during a very hectic move.

Lawson H.  |  First Impressions 
Rating:
5.0

Stephanie, Sylvan and Mike were outstanding: extremely helpful, patient and thoroughly a pleasure to do business with. They went out of their way to help us get into the right unit after changing several times. Very "local" atmosphere here unlike other storage facilities in this area.

Yurika A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONTRELL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John E.  |  First Impressions 
Rating:
5.0

Friendly, efficient, staff was very helpful. Great facility.

Catherine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jaminette F. 
Rating:
5.0

very helpful and friendly

Stephen K.  |  First Impressions 
Rating:
5.0

Great customer service and clean facility.

Jeffery N. 
Rating:
5.0

Customer did not leave a comment.

Melisa M. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

LAURA W. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

The drop off location changed to during my rental. I had to call the line and ask to have it changed back and there was an extra $5 charge. Not sure what happened but I was able to drop off where I wanted.

Beth S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Jesus and Martha were very nice and accommodating making our moving experience less stressful. Thanks!

Maritza M.  |  First Impressions 
Rating:
5.0

Allow me to add vehicle license plate to my SunPass account so I can pay the toll without having pay the fee through Uhaul. When I attempted to add the license plate it stated it was linked to another account and would not allow me to add the vehicle to my account.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

Clarence E. 
Rating:
5.0

good location for military

James S.  |  Overall Experience 
Rating:
5.0

The stickers on the dolly with the instructions were scratched beyond being able to read them. Maybe periodic updating of these would make them easier to read.

Robert V. 
Rating:
1.0

The employee that handled the transaction at the store was beyond incredibly rude, not to mention so unprofessional that I took a recording

RONALD H. 
Rating:
5.0

There was a plate that held the wiring harness in place that ha was supposed to have 4 rivets to hold in place. 3 WERE MISSING. As the UHAUL person in Tampa said, "this should have never gone out like this. There must have been a short in the wiring going through the tubular frame which cause the tail lights to go on and off while driving at night. I had to pull the vehicle off, wait till morning and have another person follow me to Tampa and then follow me to the dropoff per UHAUL reference number 1741802, since Uhaul would not pick up the defective dolly.. The person at the drop off in Tampa was extremely helpful, especially after seeing the

Richard C. 
Rating:
2.0

The guy didn't know what he was doing. Miscalculated the miles I was going so o was charged additional. Also failed to tell me it was due back at a certain time.

Troy J. 
Rating:
3.0

Customer did not leave a comment.

Hodward E. 
Rating:
4.0

Great place to store items staff was excellent and would recommend it to anybody.

Russel G.  |  Overall Experience 
Rating:
5.0

Thanks for letting me store my car there.

Becky K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Very friendly

Ayriel B.  |  Overall Experience 
Rating:
5.0

Staff Excellent

eugene p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith J. 
Rating:
5.0

Customer service was very good!

Sheng J.  |  First Impressions 
Rating:
5.0

Great experience using this facility.

KENNETH C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Cilem A. 
Rating:
5.0

I was pleasantly surprised how nice the staff were. They treated me with honestly, like friends and family! They are very friendly, courteous, and respectful. The area is very well kept. Thank you.

Wasana T.  |  First Impressions 
Rating:
4.0

The store at west Gandy has significant internet problems with their provider “Spectrum” which caused problems for check in and check out.

Christopher H.  |  Overall Experience 
Rating:
3.0

The pickup location was changed. My reservation was for Uhaul on Gandy Blvd. When I got there, waited in line, was told my reservation was at different location. No one contacted me to tell me my pickup location had changed. This is unacceptable. I drove from out of town to pick up a truck at a location that I chose. I had no idea where the other uhaul rental place was located. SOMEONE SHOULD HAVE CONTACTED ME TO LET ME KNOW MY CHOSEN PICKUP LOCATION HAD CHANGED!!!

Amy B. 
Rating:
5.0

Stephanie Herrera at this location was professional and courteous, the customer before me really gave her a unnecessary hassle and was rude, but by the time that customer left, the representative was still very composed and expedited my services since I was on a time crunch. She is over worked and unappreciated! My review is a direct reflection of this uhaul location and Stephanie.

Gabrielle R. 
Rating:
5.0

Great service!

KENNETH C.  |  First Impressions 
Rating:
5.0

The facility and staff are fantastic, they really go out of their way to make sure you have what you need and they always have a smile. Thanks for 5 great years of service.

DONNA B.  |  Overall Experience 
Rating:
4.0

Rep was new and wasn't trained up yet, but was extremely courteous and also apologized for his lack of knowledge. We all have to start somewhere and that is fine! This is the only reason a higher mark wasn't given since it took a LONG time to checkout with the vehicle. Checking in was not done online since my husband does not have a smart phone and I was not with him. In spite of that, all went well, and we are extremely satisfied with our experience.

jill D. 
Rating:
5.0

Customer did not leave a comment.

Reginald S. 
Rating:
5.0

Great Staff very helpful...

Dale W. 
Rating:
5.0

The staff were very helpful and great to deal with....

Dale W. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Ian M. 
Rating:
5.0

Immaculate property. Very helpful and courteous personnel. Thank you, Mark for all of your help and time.

karen d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
5.0

I ended up at this location 15 miles out of my way, when the 1st location at 2309 Angel Oliva Senior St. did not have the trailer I rented, on hand.

Nilsa O. 
Rating:
5.0

Customer did not leave a comment.

ALFRED D. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Excellent experience. Great management. Will recommend happily.

Patrick S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Staff is very friendly and efficient, no complaints here!

seherzada S. 
Rating:
5.0

This facility was the best storage facility I have ever used! The management was knowledgeable and very helpful...always cheerful! The units are IMMACULATE! Patronize a facility you can trust!!!

kathleen t.  |  Overall Experience 
Rating:
4.0

Very clean and secure

DANIEL M.  |  Overall Experience 
Rating:
2.0

Make sure the uhaul is in working condition and have enough staff members to fix the problem, the truck had a dead battery and I had to go and purchase the battery and help install it! Pickup was at 9 am and we did not leave until almost noon and had to reschedule my movers for a later time as they were supposed to be at my home at 10:30am. Just an all around mess.

Audrey S. 
Rating:
5.0

Stephanie was wonderful and very helpful!

Van W. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Stefanie L. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
5.0

very friendly, very helpful nice and clean area. thank you.

maritza m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allan C. 
Rating:
5.0

Continue doing what you do. 5stars

Todd B. 
Rating:
3.0

Customer did not leave a comment.

george D. 
Rating:
5.0

Amazing service both on the phone and at the pickup and drop off location... very Friendly and quick service from both locations... will definitely use again..

CANER B. 
Rating:
4.0

Customer did not leave a comment.

John N. 
Rating:
5.0

The manager I believe his name was Mark Parker. Absolutely amazing and very kind and helpful. This was my first time using U-Haul and it was such an easy and pleasant experience! Outstanding!

Holly C. 
Rating:
5.0

From the day I rented to the day I closed my account the staff was always very nice and helpful!

Donald E.  |  Overall Experience 
Rating:
5.0

Pleasant experience

Kirt R.  |  Overall Experience 
Rating:
5.0

Super safe location and no problems with entering and exiting the gate. Great experience!

Candace D.  |  Overall Experience 
Rating:
5.0

Nice facility...it may be small but convient and nixe li

RICHARD C.  |  Overall Experience 
Rating:
4.0

I left the fuel tank WAY above what was required and you still charged me for 11 extra miles!! What a rip off. So now you have move gas and more money on miles even though YOU miscalculated the milage. I went from the uhaul to old house straight to new house then to uhaul facility. You guys always try to get the last dollar from people just trying to move.

Alicia S. 
Rating:
5.0

I was treated with respect and kindness at all times and I would not hesitate to recommend this storage facility to everyone and if needed I would not hesitate to utilize this facility again.

Michael P.  |  Overall Experience 
Rating:
1.0

The individual who handled my registration was incredibly rude and unfriendly.

Michelle L. 
Rating:
5.0

Nothing, service was awesome, both renting and returning.

Cornelia W. 
Rating:
1.0

I never used it. I changed my move date with uhaul and I thought they would have updated all my other reservations

vicki d.  |  Reservation 
Rating:
5.0

Keep up the good customer service.

Tyler M. 
Rating:
2.0

"Nothing I can do for you" attitude.

Patrick D. 
Rating:
5.0

Great place to store your stuff.

Russel G.  |  Overall Experience 
Rating:
5.0

Improve parking

BENJAMIN M. 
Rating:
3.0

Customer did not leave a comment.

John K. 
Rating:
1.0

I was running behind and got a voicemail saying that they were going to give my reservation to someone else calling looking for one if I didn't call back within 15 minutes. However, the lady was very nice when I got there. As she was doing paperwork the lady who they were trying to give my reservation to showed up and her response to the other lady was “she beat you to it.” It was very uncomfortable. When I got to the car the seat position handle was broken and being 5'2 I could not reach the pedal. I had to sit on the edge of the seat and was unable to wear a seatbelt. The lady working tried to fix it and could not so I took off as is hoping the movers waiting for me could fix it. They couldn't. I am five months pregnant and had to drive a uhaul truck with no seatbelt. When I returned and told the lady that I was unable to get it moved forward, her response was “well the only thing I can do for you is give you a free storage unit.” I thought that was pretty ridiculous considering we had a conversation upon pickup stating that I was moving all of my stuff out of my storage unit and that I was happy to finally get everything out into my apartment. There was also a problem with the air conditioning and she had mentioned that previous renters had mentioned something about it not working as well. Pretty horrible customer service I'd have to say.

Samantha N. 
Rating:
5.0

Stephanie is the owner, she was so helpful, she made things very easy!

Anne C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
3.0

The A/C was not working,

YOGI P. 
Rating:
4.0

I only wish I would have been assigned to the location I picked during my online reservation. It sort of threw off my planning timeline but whatev.

Chalette D. 
Rating:
5.0

Good service

Alexis V.  |  Overall Experience 
Rating:
5.0

Front window could of used a cleaning on the inside, other than that the truck was fine.

Kevin H. 
Rating:
5.0

The staff members at this location are the reason I use Uhaul. By far the best experience I've had.

Justin T.  |  Overall Experience 
Rating:
5.0

Stacey was fantastic! A real gem!

DANIEL S. 
Rating:
5.0

Wooow Excellent Service thank Ms. Herrera

Alexis F. 
Rating:
3.0

Customer did not leave a comment.

cole A. 
Rating:
5.0

Customer did not leave a comment.

Lakeisha L. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE H. 
Rating:
5.0

Customer did not leave a comment.

Gordon R. 
Rating:
5.0

Excellent service, I would definitely recommend this store and reuse in the future

Esther M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohamed A. 
Rating:
4.0

Employees are super nice.

Rose M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
5.0

Stephanie Herrera is the best manager you've had in that facility in the 20+ years of storing there.

MONA K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gordon R. 
Rating:
5.0

Customer did not leave a comment.

Courtney Z. 
Rating:
4.0

Batch the toll charges and don't send threatening emails about charging for them.

Brodale Z. 
Rating:
3.0

I would have given an Excellent rating, but they messed up. The main person running the place was very professional, nice, and did a great job. The person that processed my return was nice, but she didn't seem to care about the problem I'm reporting here. The day I picked up the truck, I called and asked what was the latest time I could return the truck that same day. The employee quickly said 'we close at 5'. I asked if there was an overnight return option, she sounded annoyed and said 'we close at 5'. So I got up early to return the truck the next day out of my way, and I see 24/7 return signs posted right by the drop off area. How did the employee not see or know that when she works there daily? She sounded annoyed on the phone, and I am annoyed that her ignorance or lack of interest in her job made me waste 2 MORE hours moving. I will go to the Gandy Uhaul store next time because of this.

James E. 
Rating:
5.0

Stephanie was friendly and professional. Great representative of U-Haul.

David L. 
Rating:
4.0

The only thing I would change is hours til at least 9pm. So many times I wanted to go after work and just one hour extra access would have made a difference. Other than that, great staff, excellent!

Anne B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Woodrow J. 
Rating:
3.0

Uhaul personnel told me that I had more days with the truck , now I'm getting charged extra

Ramon P. 
Rating:
5.0

Customer did not leave a comment.

Alexander M. 
Rating:
5.0

Customer did not leave a comment.

Rachelle H. 
Rating:
5.0

Customer did not leave a comment.

Lori T. 
Rating:
5.0

Customer did not leave a comment.

Kristina P. 
Rating:
4.0

Customer did not leave a comment.

FREDERICK G. 
No reviews have been submitted for this location.

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