Customer Reviews for U-Haul Moving & Storage at Main St

2023 reviews

3197 Main St   Hartford, CT 06120
(Btwn Tower & Cleveland Av)

(860) 249-5623

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(860) 249-5623

3197 Main St
Hartford, CT 06120
(Btwn Tower & Cleveland Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LAKISHA D. 
Rating:
5.0

April, the U-Haul representative, was extremely helpful, and she was cheerful about it also! She made my U-Haul experience an absolute pleasure.

MALCOLM F. 
Rating:
2.0

I scheduled a 10 hour rental starting at 11:30 am. Just before 11 I got a call saying the truck won't be available until 3pm. Okay. I get the truck at 3pm and return it before 8:30pm as originally intended, but they charged me for 10 hours. It's their fault I couldn't get the truck when I wanted I shouldn't be charged for the time I wasn't even able to use the truck.

Charles W. 
Rating:
4.0

Customer did not leave a comment.

LASHAWN S. 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE W. 
Rating:
5.0

Keep doing what you do.

MURIEL S. 
Rating:
5.0

I think the quality of the trucks could be better kept but the customer service and employees are awesome.

ADRIENNE B. 
Rating:
5.0

The employees were very friendly and very respectful i will recommend this location to all friends and family, The guy at the return location was really nice to me and really made me feel welcomed when i came to return the pickup truck I really appreciated a lot and i will be coming back to this location in the near future. Thank you very much Sincerely, Jason Otero 5/08/2021

JASON O. 
Rating:
5.0

Customer did not leave a comment.

Franklin S. 
Rating:
4.0

It was hard to find the truck- written instructions incorrect, but inside there were two very helpful and cheerful employees who helped.

SARAH B. 
Rating:
5.0

You really couldn't do anymore to make the process any better.April was so nice and accommodating. Very friendly yet professional.

JONATHAN V. 
Rating:
5.0

Customer did not leave a comment.

DAISY M. 
Rating:
5.0

APRIL IS AMAZING, SHE WAS SO HELPFUL!

CAMILA C. 
Rating:
4.0

Everyone was very nice and they did an awesome job thoroughly cleaning between customers! Thank you!

LINDSEY W. 
Rating:
5.0

Customer did not leave a comment.

VATHSALAPRIYANGI W. 
Rating:
5.0

The lady at the desk was amazing. Well done

Josiah L. 
Rating:
5.0

Customer did not leave a comment.

LISA H. 
Rating:
5.0

The manager went above end beyond to help with my moving needs. Very professional and customer We friendly.

SUSAN T. 
Rating:
5.0

Nothing. Thank you

SONIA A. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN W. 
Rating:
4.0

Customer did not leave a comment.

JACLYN F. 
Rating:
1.0

I was not provided the services I reserved. Management would not come to the phone when I called to inquire abt having my uPod loaded by the workers.

Denisha B. 
Rating:
4.0

Staff was very welcoming and friendly.

JACK M. 
Rating:
5.0

Agent was Professional and went above and beyond to help with the rental. It was a STRESSFUL situation on my end and she really saved the day.

AMY H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
4.0

Customer did not leave a comment.

FRANCESCA D. 
Rating:
5.0

The store manager was very helpful, suggested we get a bigger vehicle which saved our move!

Diane W. 
Rating:
4.0

Customer did not leave a comment.

Marcel G. 
Rating:
4.0

Fix the automatic drop off process so that it is easier and stop charging $20 if your system is not understandable by senior citizens and others. If not., you are going to get a bunch of old people and non technological people bringing trucks in during the day. FIX that return system and do a video for every step of the return system in different langusges until you simplify the system. Do not sutomaticakly charge anyone who returns the truck full of gas and clean. It is wrong. I am an attorney and I sue for discrimination. This is a discriminatory practice.

CYNTHIA J. 
Rating:
5.0

Customer did not leave a comment.

ALICE T. 
Rating:
5.0

April and Ricky are a great team!

JONATHAN H. 
Rating:
5.0

Staff was patient & Proffesional! Amazing experience at this location!

PATRICK K. 
Rating:
2.0

The women csr at the time was extremely rude. She snatched the key out of my hand. And what all because I followed the online checkout instructions and Parked the truck in a spot instead Of up front. If the online check out and the store has different policies it should be clearly Posted or explained when you get the key.

Alicia H. 
Rating:
5.0

No changes required. Excellent Service.

DEBBIE W. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

SHORMIN A. 
Rating:
5.0

Not sure, they're outstanding 👏 Very nice store manager, they go's over and beyond for the customer, makes you feel good working with them.

LANYTE D. 
Rating:
4.0

Customer did not leave a comment.

KELVIN M. 
Rating:
5.0

Customer did not leave a comment.

LAQUASHA T. 
Rating:
3.0

This new U-Haul team much more professional than the previous manager.On Tuesday 4/6/2021, will be my fourth time doing business with April and her crew in the past two weeks. I will continue to do business with this U-Haul team.

GEORGE F.  |  First Impressions 
Rating:
5.0

Bro buy the dudes new computers it kept screwing them over at payment

CALLIE H. 
Rating:
4.0

I will never recommend U-Haul ! Kudos to the staff here ...to work for an organization that delivers poor leadership in operations and maintenance

Paul R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

The customer service was excellent!

Beulah W. 
Rating:
5.0

Customer did not leave a comment.

Cleopatra A. 
Rating:
4.0

The employee who helped us was polite and knowledgeable of the rentals. She assisted us with putting the trailer on the back of the truck.

Florence L. 
Rating:
4.0

Excellent customer service!

ROXANN B. 
Rating:
5.0

I was so thankful for the young woman that checked me out with the truck telling me about the stealing of the catalytic converter's and that way I was conscious of it could happen to the truck I had thank goodness it did not but I was watchful of the vehicle even at night when I woke up to use the bathroom I looked out my window to make sure the truck was ok and no one was around it. I thank her for informing me and letting me know ahead of time

BARBARA T. 
Rating:
4.0

Customer did not leave a comment.

Gerald D. 
Rating:
1.0

The young lady that was working there was too busy trying to have a conversation with two people in front of me one of them was not even able to rent a vehicle he was on a no rent vehicle list and it took them forever to figure out a number for him to be able to rent a vehicle and drive off with that vehicle even though he's not allowed to rent vehicles very bad experience

Regina S. 
Rating:
5.0

Customer did not leave a comment.

DEBRA G. 
Rating:
5.0

Everything was great, and the people friendly and very helpful. Was a pleasant experience.

JAMESF K. 
Rating:
4.0

All is ok so far

ROBERT M. 
Rating:
4.0

You guys are in need of more staff other than that mrs Soto was great to talk to and very professional

EDUARDO B. 
Rating:
5.0

N/A

MAURELLIS P. 
Rating:
5.0

Everyone is nice and helpful at this location

LESTEL D. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

JORGE C. 
Rating:
5.0

Customer did not leave a comment.

GERALD D. 
Rating:
4.0

Customer did not leave a comment.

AQUANNA H.  |  Overall Experience 
Rating:
5.0

N/A

TREVAINE S. 
Rating:
5.0

Customer did not leave a comment.

JOSE D. 
Rating:
5.0

Both computer used to check out should be do dual transactions cash and cards. The community this store is located in uses cash as main transactions. My wait was awhile because everyone in front of me and I'm included used cash at least this day that when I was there

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Roland S. 
Rating:
4.0

Customer did not leave a comment.

Deneysha W. 
Rating:
5.0

The customer care service provided is excellent. Thank you.

William J. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

victor T. 
Rating:
5.0

Customer did not leave a comment.

Wanda G. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

The associate was courteous and very helpful

Lorraine I. 
Rating:
5.0

Customer did not leave a comment.

TYKISHA W. 
Rating:
5.0

Very friendly and cleaned the truck, well done recommended

gina M. 
Rating:
5.0

Customer did not leave a comment.

alice T. 
Rating:
4.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Robin K. 
Rating:
5.0

Keep up the good work

andrea M. 
Rating:
5.0

Everything was quick and easy but they should mark down any damage already there and do a walk around with you. Luckily I checked it myself and found a few scratches. I don't want to be blamed. Otherwise great service!

Steven M. 
Rating:
5.0

The representatives that assisted me were great. Very patient and helpful!

Dylan R. 
Rating:
5.0

Customer did not leave a comment.

Venetta M. 
Rating:
5.0

Customer did not leave a comment.

Hector P. 
Rating:
3.0

A better system of communication would be nice because the shift that I first went to to rent the truck was not present ect after I returned which is expected but the staff upon returning wasn't the most fimilar with the system

Joshua L. 
Rating:
1.0

Customer did not leave a comment.

terry C. 
Rating:
1.0

Have better front desk attendants. The male worker was extremely unprofessional however the lady was very pleasant.

elijah M. 
Rating:
5.0

Customer did not leave a comment.

Daisy F.  |  First Impressions 
Rating:
5.0

Very friendly and helpful!!!

Barry O. 
Rating:
5.0

Excellent service! Courtesy call was received notifying that the trailer and pickup truck was available prior to original scheduled time. Thank you.

Richard M. 
Rating:
1.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Honestly my experience awesome. Ricky the guy that helped me load the trailer was very thorough and helpful, very nice guy. Will for sure be returning to this location.

chadi N. 
Rating:
5.0

Customer did not leave a comment.

MARSHA R. 
Rating:
4.0

Customer did not leave a comment.

Henri A. 
Rating:
5.0

Customer did not leave a comment.

Kristoffer V. 
Rating:
5.0

Seems things is working fine

Sydney N. 
Rating:
5.0

Customer did not leave a comment.

Chanon G. 
Rating:
5.0

To manage time for services waited for more than half an hrs for services.

JONE S. 
Rating:
5.0

Customer did not leave a comment.

Jaznay D. 
Rating:
1.0

Get new employees, count by gallons and not a line to prevent customer issues make sure the workers go out and check the gas in vehicle. Also make sure they pay attention while they are handling paper work

Benedicte A. 
Rating:
5.0

No changes needed

LORI P. 
Rating:
1.0

Do maintenance on your vehicles. I was stuck with a truck that had no heat on a 35 degree day. The alignment was horrible it didn't feel safe to drive. I honestly feel like a crack head owned that truck

DONYALE N. 
Rating:
1.0

We were charged for damages that we did not make on the vehicle. We submitted pictures showing with time stamp at the time we picked up the vehicle that the damages were already there. We were charged for fuel however we filled the truck to the same place in the fuel gage and submitted a receipt of the fuel. We only used the truck for 10miles. This is completely dishonest and unprofessional.

JULIO L. 
Rating:
5.0

Just keep doing what you're doing

Willie R. 
Rating:
4.0

Customer did not leave a comment.

SHaULASSIE M.  |  Overall Experience 
Rating:
5.0

The manager was so kind, gracious and very helpful with me. Thank you!

ZIANNI S.  |  First Impressions 
Rating:
5.0

Great place will use again someday thank you

Gregg H.  |  Overall Experience 
Rating:
5.0

Maria is excellent. She went above an beyond to assist me in choosing the right storage and ensured me that she is always there if I may happen to need another unit. She is wonderful!

Karima W.  |  Overall Experience 
Rating:
5.0

Manager and staff very helpful. Office extended hours are Accessible for additional purchases of packing supply. Great service.

Laura R.  |  First Impressions 
Rating:
4.0

Great customer service

Emmanuel O.  |  First Impressions 
Rating:
5.0

Probably the friendliest, easiest, and most accommodating customer service I've ever had anywhere. Thanks a ton!

Aaron G.  |  First Impressions 
Rating:
4.0

Staff was very helpful

Andre S.  |  First Impressions 
Rating:
4.0

I have only one concern. The payment was automatically drawn from my account on the first of the month. However I moved out the unit on the 9th. I was expecting to be prorated and refunded some money.

andrea k.  |  Overall Experience 
Rating:
1.0

I had a storage there for years, the one I had rats ate threw my stuff, they destroyed the ceiling making the installation fall on my stuff destroying some. They also stored food in have birth also in

GLENFORD H.  |  Overall Experience 
Rating:
5.0

The service was good

Carolyn L.  |  Overall Experience 
Rating:
5.0

Excellent staff and managers great place to store.

Alfonso Z.  |  Overall Experience 
Rating:
4.0

The staff was very nice and helpful to me especially Heidi she is very much appreciated. Thank you 😎😘😁😀😀

Darrek K.  |  Overall Experience 
Rating:
1.0

It has roaches and mice the place is nasty and I will never use it again it was my first and last time ..the only nice part was the employees they were super sweet and nice ..thank u

Joy B.  |  Overall Experience 
Rating:
1.0

I am very dissappointed in your service. I would not recommend it to anyo e after the experience i had.

ariana g.  |  Reservation 
Rating:
5.0

Everything was very clean and the truck was there on time.

dawn p t.  |  Overall Experience 
Rating:
1.0

I had returned ubox on 08 Aug 2018 and all the payment was done...Inspite of that I was charged $106 and $5 for additional month storage....I called uhaul representatives four times to raise concern.

Suman R.  |  Overall Experience 
Rating:
5.0

The people that take reservations didn’t do what I asked them to reserve a storage bin for a bedroom & living room sets. Instead they reserved the smallest storage. I had to pay $111.00 more.

dawn p t.  |  Reservation 
Rating:
5.0

I had to make a quick move in 2011, secured movers from U-Haul got the storage unit!! I thought it was going to be short term but finally after 7 Years my unit is no longer mine! THANK YOU

KAREN G.  |  Overall Experience 
No reviews have been submitted for this location.

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