Customer Reviews for U-Haul Moving & Storage at Main St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Main St

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Manuel S. on

Rating:

Customer did not leave a comment.

Rudolph Y. on

Rating:

Customer did not leave a comment.

William H. on

Rating:

The manager was very helpful, courteous and professional, she made it a very pleasant experience

James G. on

Rating:

The customer service was excellent and I had a pleasant experience being there.

Randy D. on

Rating:

The person on the phone was awesome very friendly nice polite. The customer service when I got there she was very rude very nosey when I was talking to the person I came inside with seem like she had an attitude .

Gary R. on

Rating:

They changed me extra for bring truck back early but after hours.

Stephen H. on

Rating:

Customer did not leave a comment.

Rafael B. on

Rating:

Lady at counter was amazing. Thank so much!

Vanessa M. on

Rating:

Customer did not leave a comment.

Paul B. on

Rating:

None

Rupert B. on

Rating:

Keep up the good work

Tasha D. on

Rating:

Customer did not leave a comment.

Dion P. on

Rating:

Customer did not leave a comment.

Juliet E. on

Rating:

Very poor customer service

chitti P. on

Rating:

Overall every thing excellent

Addrienne G. on

Rating:

Great job I was very pleased

Brandy B. on

Rating:

Customer did not leave a comment.

William B. on

Rating:

Manager and staff need customer service training and there should be no smoking inside the business. The manager is suppose to set the example not act more ignorant than the staff! This is unacceptable for people to act like this when their being recorded!!!!

Gerald S. on

Rating:

Change of plan 4 using the trucks only 8 hours when your advertisement says 1995 for the whole day. That's like false advertisement other than that everything else was good very good I hope you pay attention to what I said about the loophole for $19.97

Michael R. on

Rating:

Very nice customer service at the desk, detailed and even provided reminder and emphasis at the end

Valerie L. on

Rating:

Customer did not leave a comment.

Jeffrey A. on

Rating:

Customer did not leave a comment.

Yvette M. on

Rating:

Customer did not leave a comment.

Alvan J. on

Rating:

I am definitely satisfied with the polite respect and with the professionalism of the personnel. Thank you very much.

Daniel T. on

Rating:

Great and quick customer service keep it up. Guys

Charles J. on

Rating:

Customer did not leave a comment.

Ruthies P. on

Rating:

Customer did not leave a comment.

Richard C. on

Rating:

Customer did not leave a comment.

Dani L. on

Rating:

The first place I went to, where I originally reserved a truck didn't follow the reservation guarantee. I ordered/ reserved on Thursday September 19th, they saw the reservation and knew they didn't have a truck. Instead of calling me and letting me know, they just tried giving me a 10 foot truck. That incident put us 3 hours behind schedule. What they didn't know, we were cleaning out my wife's deceased father's house. We didn't have the time to get everything we needed. All because they couldn't bother to call us to let us know they didn't actually have the 15 foot truck, it was a glitch in the system. So much for a reservation guarantee. I might go with budget rentals from now on because of the Spencer Street in Manchester location. Very disappointed with that location for not only waiting until I arrived for pick up to inform me about the glitch, but being rude in the process of finding me a new one. The location I ended up picking a uhaul up from in Hartford was fabulous though.

Monica M. on

Rating:

Customer did not leave a comment.

Rose G. on

Rating:

Customer did not leave a comment.

Shelia M. on

Rating:

Nothing

Migdalia G. on

Rating:

Customer did not leave a comment.

Teresa W. on

Rating:

Customer did not leave a comment.

Greta D. on

Rating:

Customer did not leave a comment.

GLENFORD H. on

Rating:

I had a storage there for years, the one I had rats ate threw my stuff, they destroyed the ceiling making the installation fall on my stuff destroying some. They also stored food in have birth also in

Carolyn L. on

Rating:

The service was good

Alfonso Z. on

Rating:

Excellent staff and managers great place to store.

Darrek K. on

Rating:

The staff was very nice and helpful to me especially Heidi she is very much appreciated. Thank you 😎😘😁😀😀

Joy B. on

Rating:

It has roaches and mice the place is nasty and I will never use it again it was my first and last time ..the only nice part was the employees they were super sweet and nice ..thank u

ariana g. on

Rating:

I am very dissappointed in your service. I would not recommend it to anyo e after the experience i had.

dawn p t. on

Rating:

Everything was very clean and the truck was there on time.

Suman R. on

Rating:

I had returned ubox on 08 Aug 2018 and all the payment was done...Inspite of that I was charged $106 and $5 for additional month storage....I called uhaul representatives four times to raise concern.

dawn p t. on

Rating:

The people that take reservations didn’t do what I asked them to reserve a storage bin for a bedroom & living room sets. Instead they reserved the smallest storage. I had to pay $111.00 more.

KAREN G. on

Rating:

I had to make a quick move in 2011, secured movers from U-Haul got the storage unit!! I thought it was going to be short term but finally after 7 Years my unit is no longer mine! THANK YOU