Customer Reviews for U-Haul Moving & Storage at Main St

2,262 reviews

3197 Main St   Hartford, CT 06120
(Btwn Tower & Cleveland Av)

(860) 249-5623

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(860) 249-5623

3197 Main St
Hartford, CT 06120
(Btwn Tower & Cleveland Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

There was a gentlemen , very respectful and professional. He should be a regional manager.

ALI I. 
Rating:
5.0

Friendly and very professional staffs

CLAYTON D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Tyrone J. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
5.0

Customer did not leave a comment.

SHARONA K. 
Rating:
4.0

Thank you and just keep up your good work!

ILIR R. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
4.0

Customer did not leave a comment.

Timothy G. 
Rating:
3.0

The General Manager was a lovely and efficient woman. Everything was done promptly, our reservations were explained clearly and her demeanor was pleasant! Thumbs up

WENDY J. 
Rating:
5.0

Customer did not leave a comment.

Stuart B. 
Rating:
5.0

Very friendly people and helpful. It was very nice doing business with this business. Thank you very much, see you in the future.

JAMES J. 
Rating:
5.0

Its fine

JENNIFER W. 
Rating:
4.0

Customer did not leave a comment.

MUNROE C. 
Rating:
5.0

Customer did not leave a comment.

Caitlin S. 
Rating:
3.0

STOP CHANGING THE PLACES TO PICK UP/DROP OFF WITHOUT VERIFYING WITH CUSTOMER THAT THIS WORKS FOR THEM! WE HAD TO SPEND MORE BECAUSE IT WAS FARTHER!!

george A. 
Rating:
5.0

Great service pick up and drop off

Marjorie K. 
Rating:
5.0

Customer did not leave a comment.

Garfield V. 
Rating:
4.0

Add staff

GEORGE F. 
Rating:
5.0

The service was amazing. The woman I spoke to at the location was very pleasant & talked me through all I had to do to complete the process. My only issue was the truck, it did not seem to be well maintained, as it was driving unusual. Other than that, I had no other issues.

OLIVIA R. 
Rating:
2.0

I moved out because rates were too high and during such a hard place with the economy, uhaul is raising prices. This shows uhaul is about money for yourself and not the people that are keeping you in business.

MARY T.  |  Overall Experience 
Rating:
5.0

Have the vans cleaned so there are no visible liquid stains and crumbs all over the front cabib

JUILET G. 
Rating:
1.0

I rented for one week at 295.00 with 750 miles I only used 300 out of 750 and they charged me $332.93 . I did not get any money back for not going over 750 miles as the employee said I would when I asked her that question so I believe I got ripped off will not recommend this company to anybody. They have a bunch of unprofessional employers, the wait to get help is ridiculously long and they have high schoolers working . Never again will I rent from them

TOBETRICE C. 
Rating:
1.0

I rented a trailer 12x6 for 1 day when I got there they were closing the doors the employee told me he will take care the paperwork first thing in the morning. They charged me for 2 days

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

JIMMY F. 
Rating:
3.0

I just didn't like how they setup their monthly payments

craig p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYRONE G. 
Rating:
4.0

Customer did not leave a comment.

WALTER F. 
Rating:
5.0

Customer did not leave a comment.

ROGER T. 
Rating:
4.0

Customer did not leave a comment.

HECTOR R. 
Rating:
5.0

Customer did not leave a comment.

GARTH S. 
Rating:
5.0

Punctual, friendly and so helpful. Moved my things with care!

JESSICA R. 
Rating:
5.0

Stop charging people more fees than necessary. Will not rent from u haul again. A sense of dishonesty in what the owner charges the client. Rented for 2 hours and it cost me over $100 including the gas I put in. A few years ago I rented and all these fees were not charge.

CARMELENA R. 
Rating:
5.0

Customer did not leave a comment.

AMELIA B.  |  First Impressions 
Rating:
4.0

The location could have a little more parking to allow vehicle drop-offs not to back up. The staff were very helpful and made collection easy.

ALLAN W. 
Rating:
5.0

Friendly staff. Great service.

PETER R. 
Rating:
4.0

Simone is great to deal with, very efficient and pleasant.

FRANK C. 
Rating:
5.0

Customer did not leave a comment.

Abdul latif M. 
Rating:
5.0

Customer did not leave a comment.

benjamin J. 
Rating:
5.0

Customer did not leave a comment.

JURON B. 
Rating:
4.0

Align with rental car company practices by having all vehicles contain a full tank of gas.

JAMES M. 
Rating:
5.0

The lady that processed my order was one of the nicest u haul woman that I have ever met.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

FAITH H. 
Rating:
5.0

Excellent service

JESSE P. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
3.0

The website to return UHaul rentals after hours doesn't work. It kept saying to enable Location in my browser, but it was definitely already enabled in Chrome application settings.

DAVID W. 
Rating:
4.0

Truck was clean, but roll door was difficult to lock due to damaged cable. Furniture dollies ordered when making reservation were not available for rent so had to purchase one. Staff were very pleasant and helpful.

MARIANNE B. 
Rating:
5.0

If its not broken don't fix it. They are very nice and friendly

WILLIE R. 
Rating:
3.0

The representative was nice but pre occupied, I was charged for 2 dolly's totaling $14 but was never given a dolly at all. When the rental was returned it should have been noted a dolly was not in the truck therefore I should not have been charged twice.

NAKEISHA G. 
Rating:
5.0

More help so it doesn't take so long to check out!

DALE W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

YOLONDA G. 
Rating:
5.0

Customer did not leave a comment.

Duane C.  |  Overall Experience 
Rating:
5.0

Management was very Curtious and Very helpful I was very Impressed by the whole team the Black woman manager was SUPERB

WILLARD F. 
Rating:
4.0

Customer did not leave a comment.

LLOYD B. 
Rating:
5.0

The trailer was defective… I drove 14 hours and the thing wagged like a dog's tail…. All the way… this was a miserable experience… the receiver at my destination had to take it out of service… thought the axle was defective… you should check these out before you rent them… could have been extremely dangerous…..

CURTIS H. 
Rating:
5.0

Very helpful and courteous. I would highly recommend this location.

TREVOR G. 
Rating:
5.0

Customer did not leave a comment.

RONNIE T. 
Rating:
5.0

Everything perfect

LUIS S. 
Rating:
5.0

The attendant was polite and helpful. Good Experience.

WILLIAM M. 
Rating:
4.0

Service was EXCELLENT, the manager is amazing, courteous and professional. But equipment needs to be maintained better. I had leaks in the roof, a shredded tire and multiple lights out. Manager was VERY helpful in dealing with my concerns.

GERARDO Z. 
Rating:
5.0

April is the best!!!

Lomont W. 
Rating:
5.0

Customer did not leave a comment.

RICHARDJOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

ONEIL B. 
Rating:
5.0

Customer did not leave a comment.

TILAH W. 
Rating:
5.0

Easy access, great staff. Full service center.

EUGENE M. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
1.0

Hire new staff or retrain them

ROY N. 
Rating:
5.0

Great customer service. Friendly, quick and easy.

Dean L. 
Rating:
5.0

They are excellent workers

DOLLIE R. 
Rating:
5.0

Keep smilling😁

WILFREDO R. 
Rating:
5.0

Customer did not leave a comment.

Guillermo S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracy G. 
Rating:
5.0

Customer did not leave a comment.

JASHAWN L. 
Rating:
4.0

I needed a truck that afternoon and the team made it happen. They were professional and courteous.

NOLA S. 
Rating:
3.0

Customer did not leave a comment.

TIFFANY V. 
Rating:
5.0

Not needed,great fast clean process!

RUTH G. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
3.0

2 tail lights were not working on the trailer. Employee ignored the issue during tail light check after hooking the trailer up.

MARC R. 
Rating:
5.0

Customer did not leave a comment.

Hyacinth T. 
Rating:
5.0

They were awesome

BESSYE M. 
Rating:
5.0

Customer did not leave a comment.

LAMORRIS J. 
Rating:
3.0

I think the location is okay. The location was just understaffed. The equipment was not well maintained. The windshield wipers did not work. The steering was really wonky. The steering wheel had to cocked 45 degrees like your were making a right turn in order to go straight. The truck was also beat to hell. The ford logo was missing on the front. There were scratches all over it. There was a dent in the front bumper. I am always hesitant to accept this type of rental because it's so damaged and I'm afraid UHaul will blame me.

JOHN S. 
Rating:
5.0

Very friendly and helpful

BRANDON S. 
Rating:
5.0

Do the same thing . Keep the same good attitude

JASHAWN L. 
Rating:
5.0

I think the best part, the greeting I received, immediately after I opened the door. It was warm and welcoming. I think you would set the tone for everyone's experience right from the start. I think her name was Samoya. She also was quite efficient. I had my own dolly and didn't need the boxes she suggested. However, the suggestion for extra blankets we took, even though we ended up not needing them. Anyway, an all around great experience. I'll be sure to leave a good review on Google.

BRADBURY S. 
Rating:
5.0

Customer did not leave a comment.

Gerald T. 
Rating:
3.0

Be more specific on the different charges. How and when charges are applied.

FITZROY B. 
Rating:
5.0

Very professional customer service.

CHARLES C. 
Rating:
5.0

The service was great The employees were very curious and helpful

DARREN T. 
Rating:
5.0

I found the staff to be very helpful and knowledgeable on the U Haul product.

Andrea J.  |  First Impressions 
Rating:
5.0

Service was awesome.

GLENN B. 
Rating:
5.0

The 2 people working at the UHaul were fun, helpful, and very pleasant. It was a very nice experience. Samoya & Deyedia were outstanding. Thank you, Rich Polwrek

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

This was a great pick up & return Loved the whole team on Main st in Hartford

DAYLE B. 
Rating:
5.0

Customer did not leave a comment.

JACOB J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

I rent often from this location. Always friendly and helpful. Central location. Great management.

ALICE T. 
Rating:
5.0

Customer did not leave a comment.

YUVRAJ D. 
Rating:
5.0

Customer did not leave a comment.

NORMAN S. 
Rating:
5.0

If a customer return a vehicle with low gas then the customer will be charged for the gas however if the customer Returns the vehicle with 1/4 of a tank more than it should have I don't see what's wrong with making an adjustment

RONNIE S. 
Rating:
2.0

The last 2 rentals in as many years required an E-Alert for my name to be removed before I could rent a van. Not sure why the manager at that location puts an E-Alert on my reservation/name.

ANTHONY L. 
Rating:
3.0

Customer did not leave a comment.

NATASHA R. 
Rating:
3.0

Customer did not leave a comment.

ALLEN H. 
Rating:
5.0

Customer did not leave a comment.

SHEILA R. 
Rating:
5.0

Well stocked and maintained. Courteous and knowledgeable staff.

EDWARD F. 
Rating:
5.0

Ms. April Soto did an excellent job of explaining the process of renting storage space. She was very receptive to my questions. I appreciated her patience. I also witnessed her concern for other clients as well. She does an incredible job in making sure the 3192 Main St. location is one of the best operated U-Hauls in the state of Connecticut. Thank you Ms. Soto!

Mark G.  |  First Impressions 
Rating:
5.0

None

Ian T.  |  First Impressions 
Rating:
4.0

I like the policy there.

dorothy c.  |  First Impressions 
Rating:
3.0

This new U-Haul team much more professional than the previous manager.On Tuesday 4/6/2021, will be my fourth time doing business with April and her crew in the past two weeks. I will continue to do business with this U-Haul team.

Alvin H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daisy F.  |  First Impressions 
No reviews have been submitted for this location.

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