Customer Reviews for U-Haul Moving & Storage at Mayfield Rd

Rating:

1.0

Slow and lazy. Now I'm being charged a few weeks 1/2 ass proof. I'll never go this location ever again!

Rating:

5.0

Staff is very professional and curtious. I would have to say this was an excellent experience.

Rating:

5.0

Really fantastic customer service! This is my first time with U-Haul and it went so smoothly! Jackie at the desk was so helpful and kind. Hopefully I don’t need to move again for a long time but when I do I’ll use U-Haul again!

Rating:

5.0

Service was very professional, so satisfied

Rating:

5.0

Everything exceeded my expectations. Thank you for great service/customer service

Rating:

5.0

The lady that was working 11/7/2025 morning at about 8:36a is wonderful! She has a great personality that makes the renting process easy and relaxing no matter what! Great customer service all around from the phone call to meeting her at the counter!

Rating:

5.0

I always goes to the Cleveland Heights location and the Staff the bomb.....

Rating:

4.0

Customer service personnel have always been friendly and helpful, and explain everything on the rental contract. Once in awhile the computer system is down or they’re using a backup system, which causes long waits in line, and they handle it the best they can. The equipment and supplies I’ve rented/bought have been fine. This is my 2nd time in 2 years renting a cargo van.

Rating:

3.0

i had made reservations a month in advance i needed a dolly this the 2nd time i’ve made reservations and the dolly was not available

Rating:

5.0

Good Customer Service And The Truck Was Clean.

Rating:

5.0

Great staff, Helpful & Efficient Easy pickup & drop off Will definitely rent at Cleveland Heights U-Haul again!

Rating:

5.0

They were very friendly and knew what they were doing.

Rating:

4.0

The Staff Was So Nice At This Location Always.

Rating:

5.0

The manager at this location was great. She deserves a rise her customer service skills are phenomenal

Rating:

4.0

Great day when Ms. Russell, General Manager fixed my storage problem from Sunday's lapse of service. Thank you.

Rating:

5.0

Ms. Herlesha Russell fixed my storage and truck rental for me and I thank her, the General manager: After the guy on Sunday didn't help me get moved in, and I couldn't get my storage because he told me to move 1st, then come back to the store, then get storage, which cost me extra time and money: I arrived at 1:30 pm and he knew store closed on Sunday at 5:30, I didn't and I'm a senior citizen. If I see this guy who didn't give me his name again, I will turn and walk away.

Rating:

5.0

Front headlight was out

Rating:

5.0

Kind People Work Here

Rating:

5.0

Check out was terrible. Very slow , understaffed, disorganized and it took way too long.

Rating:

3.0

Why is a $300 return late fees?? Normally if someone doesn’t return the truck on time he will be charged for the next day but at this location they said if you bring the truck 15 minutes late you will be charged $300 that is not fair at all.

Rating:

5.0

The staff there is very helpful, respectful and most of all knowledgeable as to what may help customers in the difficulties that comes with moving. Thank you :Uhaul Team

Rating:

5.0

Great service

Rating:

4.0

There were a lot of trucks - it was difficult to find the truck at first. We arrived after hours (a few minutes after) and an employee came out to help us navigate the truck and locate where the keys were. This wasn't our initial pick up location however I would recommend picking up here vs the original location we had at first. Taking photos of the truck was hard but managed at the end of the day. (no service from AT&T phone during the upload process in app)

Rating:

5.0

Vehicle was well maintained and fun to drive. Enjoyed my experience.

Rating:

5.0

Everything was good.

Rating:

3.0

My only issue was there computer system was moving slowly, and they didn't have at the time any utilities dolly for me to borrow. But things went smoothly oh they couldn't tell me the difference in mileage due to computer.

Rating:

2.0

Poor customer service.

Rating:

5.0

Always a great experience Mgr & staff on point !

Rating:

5.0

Keep the nice lady employee that worked on 10/ morning. She was great.

Rating:

1.0

New requirement for a photo of a person for rental of the van & flat bed truck. not being able to access information in order to remove photo from your data. You will sell my information without my authorization.

Rating:

3.0

People were friendly and professional. Operation was well run. A bit of a wait to get to the rental associate, but not too bad. I'd go back.

Rating:

3.0

The staff were kind, but the truck reeked of marijuana. I had to get some stuff moved, so I did that and returned the trucked 2 hours early. Will use another location for other items in the next couple weeks

Rating:

5.0

On the morning that I returned my equipment; they had one person working, the Lady was very friendly she acknowledged me, Sir I will be with in just a moment, I appreciated that kind of customer service. Thank you.

Rating:

3.0

Lower prices

Rating:

4.0

Explaining how to use the overhead lights in the cargo section. The key fob was not the easiest to use. The desk clerk was excellent in communicating the contract details. Super job.

Rating:

5.0

Ms Russel Manager at Cleveland Hts location is very professional and very helpful with all my transactions Thank you

Rating:

5.0

You guys are great, very nice. Very accommodating for what duration I needed.I would say no need for improvement that I saw !!!

Rating:

5.0

Staff and Manager are the best .

Rating:

5.0

Just keep doing your job

Rating:

3.0

When we were outside and about to hook up the trailer i had reserved., The trailer had a flat tire. I was not offered the $50 as i am supposed to as they did not have the trailer that I had booked due to the flat tire. Instead I had to pay an additional $5 and get a bigger trailer which was not ideal as i picked the smaller due to limited space at my worksite. Make sure the equipment is ready to go and also honor the $50 policy that you have.

Rating:

5.0

Outstanding service always

Rating:

5.0

I use the 3211 Mayfield Rd U-Haul all the time, because I'm wedding florist and I rent to deliver large wedding florals to the venue, I know the clerks in my U-Houl location, the one on Mayfield, her name is Jackie, she is super nice, professional, always very hospital and great work ethics, checking in and out is a breeze, would highly recommend the place, thank you U-Haul

Rating:

4.0

The lady checking was fairly social with the previous customer. It did slow things down. She was very quick and professional with me.

Rating:

1.0

The majority of my items were mildew i dont understand how. I threw away 3 full bags of clothing . Plus, other items. My stuff was damaged, so i just left it there.

Rating:

1.0

My card was charged 65.00 for the rental of the truck and then charged me another 94.37 and than 121.27 Wow left my card overdraft status and stranded

Rating:

5.0

Manager is amazing very Respectful Customer Service impeccable. Employee of the year. To travel from one state to another and receive that type of service was amazing U-Haul Cleveland Heights Thank you for your serv

Rating:

3.0

Herkesha was very nice and professional. However, two major issues. The smell of the truck was horrendous. It wasn't the smell of smoke. It was the smell of the overuse of some kind of cheap, chemical laden disinfectant. Just overwhelming and gross. Second - the charge on the gas. I drove for approximately 18 miles, put in 2+ gallons of gas and saw the line go back to where it started. Still, I was charged for two extra gallons. Not worth complaining about because I'm already home when the charge hits. Not going to rent again if this is how you all do business. I put the gas back in, and somebody decided it wasn't enough. Neither the meter on the truck nor the markings are that precise. Somebody decided to jack me out of $9.00. Just wrong.

Rating:

5.0

Yes everyone was great, I would tell other people to use your storage I have been very sick since I used your storage space I had a stroke in March I have been having complications since I'm in the hospital right now. Anthony Simmons

Rating:

5.0

I think it would be useful to have a one quarter ton jack on hand for the gals that are working and moving those trailers around next to impossible.If there isn't a strong guy.Around

Rating:

5.0

My experience was exceptional!

Rating:

1.0

Admittedly I was late to put up the truck reserved. The clerk told me there were no other trucks available. I called and the agent I spoke with changed my pick up time and magically there was a truck available at the same location I was just turned away from. I was given 20 miles to drive somewhere it took 20 miles to drive to which ment I was going to be charged for the entire drive back to the drop off location plus gas. Staff was rude. One clerk made sure to let everyone know she had a nasty attitude and was not in the mood. Her words not mine. I would take 50 trips in my own vehicle before I ever step foot in there again.

Rating:

5.0

The Guy who helped me was awesome!

Rating:

5.0

Staff is very friendly and knowledgeable!

Rating:

5.0

The whole process was easy. The people I interacted with were very friendly.

Rating:

5.0

Make sure truck is not blocked in. Make sure gas is accurate. Those things slow down checkout

Rating:

1.0

They rude and unprofessional I had a truck scheduled for 24 hours and they harassed me leaving rude messages on my phone this place is a disaster and it starts with management

Rating:

3.0

Rear side marker lights did not work. Inside of the trailer had a smell.

Rating:

5.0

Dios les continúe bendiciendo

Rating:

1.0

Just money hungry quick to sale people things not knowing people living situations. They tax you monthly when you don’t pay on time. Never get a storage from them !

Rating:

5.0

The manager and her team are exceptional. They work well together and very accommodating.

Rating:

3.0

My storage unit had items left in it. I was told it would be removed but when I got there the items was still there. Other then that everything else was fine

Rating:

5.0

Very friendly and accommodating. Any issues were quickly resolved and always informative and courteous. If you want the best Cleveland Heights U-Haul is your place for storage and moving equipment. Thank you for the excellent customer service and care. You guys are superb!!!

Rating:

5.0

Really nice ladies.

Rating:

5.0

The manager and her team was amazing.

Rating:

2.0

The manager was great. My grievance is that the size I reserved wasn't there. I was taken to what looked to be the size of a closet. I had reserved a 3.5' x 7.5' x 7. What I was told was mine was significantly smaller. I had no choice to take the next size up. I just moved cross country and money is tight at the moment. Not happy that now I'm paying 200 a month for this(and frankly it's not worth it). I've already found a facility significantly cheaper and with the same features. I'll be taking my business elsewhere.

Rating:

2.0

The office was severely understaffed. Wait times were loooooooong for me and the line behind me. Though helpful, the agent who checked me on was very unprofessional. One irritation was her struggling to open up a bag of candy to munch on while talking to me and simultaneously talking to the staff next to her about how badly the day was going. Her demeanor was very indifferent, and did not communicate while I stood there waiting for her figure stuff out. It took forever to get my reservation straightened out, even though it was made well in advance. Not her fault that it had been a long day for me, getting a truck early in the morning, wanting to unload and go home. She never made it clear that I indeed would have a storage unit until the very end, which was a good 30 minutes. Poor professionalism, poor communication skills, and the place had a really third rate vibe.

Rating:

5.0

The staff was very helpful and friendly, thank you guys Mr. Simmons.

Rating:

5.0

The staff is amazing 🤩🤩 the ladies are polite and funny they also work well under pressure they deal with a lot of different attitudes but remain calm thanks ladies

Rating:

4.0

I was lucky enough to get a unit on the first floor. I don’t know if there’s an elevator on the lower floors but I hope so. I appreciate the ease of access and the temperature control. Gated units are more exposed to other people’s things which isn’t great but that’s not unique to this storage. The chain around the door was always extremely difficult to put a lock on. Still, I appreciated that it was well lit, the staff were always pleasant and helpful. One other thing - it seems like there’s always a long term vehicle right outside the doors, that is potentially blocking the loading zone. Sometimes two cars. I appreciate that the rental came with a lock in and of itself, and having that rolling flatbed cart on site was a HUGE help. I would recommend this place to others overall, unless they have physical accessibility issues. And if needed, I would use it again. Any critical feedback given wasn’t so bad as to deter me from using it in the future.

Rating:

4.0

I love U- Haul. I been using you for years. I was told the storage area was under construction. I expected noise,& workers. Upon move in there were strong fumes. Didnt expect that, if given heads up, would of worn proper masks Overall a great storage unit. Would reccommend, but ask questions for a smoother experience.

Rating:

1.0

Was told when I called and got reservations there was and elevator on premises, that was a lie,had to accept because I'm 72 and was to tired to go looking for somewhere else.

Rating:

2.0

Hard time closing off account after move out. Ad to call multiple times to solve issues

Rating:

5.0

I can not say enough positive things about the facility, and more importantly, the Staff.

Rating:

5.0

Herleasha and her sister helped us and were professional, knowledgeable, personable, and courteous-ALL of the qualities I value in a customer service merchant and manager. Thank you!

Rating:

4.0

Storage units placed underground are inconvenient. Other then that, great service from the staff and 24/7 access is great. 👍

Rating:

5.0

The entire team was super helpful but the manager really showed the best customer service I’ve experienced in a long time. Kudos to you all!

Rating:

5.0

helpful in a last minute situation . Thank you all very much .

Rating:

3.0

The reason I said average because it was not communicated that our storage unit could only be accessed during office hours. We were given an access code and could not get to our unit after hours. It was very stressful and it costed us an additional day for movers. Other then that U-Haul experience was good.

Rating:

3.0

Y’all were OK until you owe me some money I would like my $187 dollars and $.10 to come on my card

Rating:

5.0

Thank you

Rating:

4.0

The young lady was very friendly, the only problem I have is I thought I had reserve a 10x10 storage, instead I got an 8x8 or something like that downstairs... Excellant ...

Rating:

3.0

My vehicle was damaged by the rep when unhitching the car tow

Rating:

5.0

Need a better entrance way for access. I went to unload my truck and could not get in, due to return 🚛 trucks after hours drop off, it will cost me another day so I can ann unload early and then do a 4th trip. Got to be a better way.

Rating:

5.0

Kudos I have no complaints!

Rating:

1.0

It was only luck that there were a few corporate guys there to help us. The "regular" staff just left during the day. The facility was over loaded with equipment and there was no room for trucks and equipment. We couldn't get into the storage we had reserved. There is no elevator for above and below storage access! What a joke! This place needs to be torn down and replaced. I will definitely NOT use uhaul storage again based on this experience. Josh did his best to help us, but as he said several times - "He doesn't work here".

Rating:

5.0

Each employee was friendly, helpful, met my expectations and went above and beyond to take care of my needs. I appreciate their professionalism!

Rating:

1.0

Rental attempt at the facility was a nightmarish experience. Your computer system failed to work after repeated attempts and was a waste of time. Finally had to use cell phone to rent the unit. Facilty person was helpful, but could not overcome computer system probkem.

Rating:

5.0

Perfect

Rating:

4.0

Could be a little cheaper

Rating:

5.0

I had to get my lock cut off my unit and they were about to have the maintenance crew come out the same day to take care of it.

Rating:

1.0

Didn't get storage unit

Rating:

4.0

Everyone was helpful and nice

Rating:

2.0

The store unit was not clean. It has a drainage system in the unit and made my unit have an odor, which affected my items in the unit. There was no light so I was working in the dark if I closed my unit for privacy. I asked for another unit the staff said there was no units available in my size. I would like a refund for the time I was in the unit.

Rating:

5.0

The manager and her co-worker was excellent and very professional in every way and I Want to thank them and kept up the good work,It’s really hard to find good help know

Rating:

1.0

I have many scars and battle wounds from the lights turning off while I was in the middle of storing my stuff the manager clean that she would get it fixed, never did. I had an original issue when I first got here when there was no staff there and they all bailed and didn’t tell any of the customers what they were doing and they just left and they were extremely rude and I told the manager about this and she calmedsomething of mine and it was nice for you to do that but you know they never fix the security issue with the lights the employees are still lazy do not care about them the customers and the last time my last day there I still had an issue where I was trying to check out of my storage unit and there were three employees sitting outside doing nothing and they were customer sitting inside weeding doing nothing but waiting for somebody that’s going to come that’s not going to come because they’re sitting outside talking to other employees I would never recommend this place I almost wanna never use Uhaul again it was the absolute worst place I could ever go everything I did but into that place had a fit through the size of a door otherwise it was a nightmare to try and get this other side door open and I just absolutely hate this place.

Rating:

2.0

Storage unit was filthy- we had to clean ourselves before moving furniture in. Otherwise everything was fine

Rating:

1.0

I hired a move help abd paid the crew (via Uhaul recommended site) to offload my stuff into the storage that I paid for (at Uhaul site). I was informed (by the move help) that Uhaul staff told him not to offload (unload) the Uhaul truck. The truck was just sitting at Uhaul yard. Uhaul keeps on charging me everyday for the truck I did not use even though it was returned (parked) at the Uhaul approved return location. Not only that, without communicating with me, Uhaul went ahead to close the storage I fully registered and paid for. I see this as a sabotage. I contacted Uhaul supervisor few times for help, she did not offer to help. All I was hearing from her was I cannot help. Even though this was a fully paid for service, I felt I got very poor value out of it. I felt helpless.

Rating:

1.0

Add storage facility when you were in the dark damp and deep recesses of the building The light can go out and there are no motion detectors inside of the storage units inside of the hallways leading all the way back to the entrance, I tripped on my stuff in the pitch black and then try to tell one of the people that work there who stared at me through a glass window and laughed at me after that as I was trying to move my stuff a very rude employee want to head and locked a door as I was trying to go through it and walked away saying she had a closet as I said it would’ve been nice to know before hand and she just mumbled something I probably didn’t want to hear. This is Sari is extremely extremely extremely dirty with trash all over the place mattresses slices of cheese broken plastic and sand lake debris from the asphalt thats deteriorating.

Rating:

5.0

I was pleasantly appreciated as a customer and Uhaul was very accommodating during a difficult family time. I am so appreciative of the staff, especially Lakeesha for her assistance and understanding. If future needs arise, I wouldn't hesitate to utilize this location.

Rating:

5.0

Amazing help. I moved on 12/10/21 , the two ladies working the morning shift view awesome and extremely helpful!

Rating:

5.0

Lady that helped me was very nice and considerate and understanding of my situation I appreciate her very much she deserves a hands up thank you

Rating:

1.0

They meant they rented me a unit and I had no access to get my furniture out on the first on the first day and no one could help me with that. And then when I went to go get my stuff even though I have paid the bill they added an additional lock and we're no assistance no I would never recommend this because most of the staff do not know how to handle customer service

Rating:

5.0

had excellent customer service and attentiveness from the staff, they made a stressful situation very manageable. I appreciate them so much.

Rating:

5.0

The staff is fantastic and accommodating.

Rating:

1.0

I have to remove all my belongs from Uhaul and put them into another company’s storage because whomever took my reservations made my life difficult at this point by putting me into a too small of a storage space and all my belongings did not fit they claim they couldn’t find my reservation so I stood around while she searched had to call around to other Uhaul’s for storage no luck. Now Im being put into spot that’s very uncomfortable and very tiring because I have to leave work in time so I can get all my things out and into another storage company and you guys are still charging me for your truck rental because I have to have it an extra day to get my situation handled. Very disappointed

Rating:

5.0

I was happy with my experience overall. I didn't care for the fact I had to be buzzed into my unit each time I came to storage. I could NEVER get a human on the phone to answer questions. The day I moved out, I was speaking to a lady about renting a Smaller unit. She fell asleep three times while I was standing in front of her. I asked her three different times I needed a SMALLER unit, she researched a LARGER unit. Complete waste of time. I would rent from Uhaul again in the future.

Rating:

4.0

No one's fault but my storage room was below ground level and had a steep stairway down. Made moving in and out more difficult

Rating:

3.0

i was very satisfied thank you and will use in the future and spread the good use as well to family and friends. BE SAFE

Rating:

3.0

I didnt get the right size truck so we had to make 2 trip

Rating:

5.0

Everyone was very friendly and helpful

Rating:

1.0

Workers was not clear on how to properly check into unit. Also, I feel as though they one of the workers at the location (nahrie or jahrie) did not take her job serious. She was extremely rude and unprofessional. I asked her to change my access code and she told me they couldn’t do it in store and that I had to call customer service but I told her customer service said that’s something that had to do in store. After I told her that she still insisted I call customer service and kept stating they can’t change it in store. I called customer service again and they told her the same thing. Then all of sudden she changed it in store when she seen I was actually on the phone with customer service. I was there for a extra hour for this inconvenience.

Rating:

5.0

Only that the staff, including Re’ne, went out their way to accommodate our needs. We appreciate your kindness and professionalism. samuel shareef

Rating:

5.0

The personnel were always very courteous, respectful and friendly.

Rating:

2.0

I was not knowledgable about the sizes of the unit so the unit I was assigned was to small. I shared what I had so the could recommend a size. I needed to exchange the unit which was on the second floor. I wasn't informed of the facility set prior to purchase or else I would have went else where. The larger unit was on the other side of the facility. We had unloaded the truck and turned it in and it was raining. I ended up having to pack y car with what I could and throw the rest away. The gentleman told me to close the door because it was closing time and we would not have any access. I said the young lady at the counter said I could. He went to verify and said you only can stay until 10p after which the alarm would sound and the police would arrive. I was frustrated and disappointed to say the least after driving 1025 miles to Cleveland. This was the location the Uhual company in Florida recommended. It should be said prior to purchase what the storage space set up is. Everyone is not familiar. I have never had to do this before. The rates at this location are almost double those in other areas. I was very upset and I am looking for other options to be out of ther before next month.

Rating:

5.0

Everyone there is great and very helpful.

Rating:

5.0

The staff at this location was above average at customer service. As long as I am in Cleveland this is the only truck rental and storage facility that I will use.

Rating:

5.0

Good people

Rating:

5.0

Demetri and the 2 sisters that run the reservation desk were extremely helpful, kind and informed. They were a pleasure to work with for the last 19 months. The moving crew was also professional.

Rating:

5.0

Lakisha was friendly and helpful

Rating:

5.0

Every aspect of storage and moving went well. It was our first time using UBoxes and if we move again, we'll likely use the same method. Very convenient!

Rating:

5.0

Grest customer service!

Rating:

5.0

The prices are good & storage untits as well

Rating:

5.0

For many years as a contractor , I utilized UHaul services! Now retired I find the service in my home town (Cleveland Heights & Parma) to be on point in all aspects of my needs ! Kudos to Parma & CH !

Rating:

5.0

U Haul met all my movin needs... I like the. 7 days a week availability of truck. And storage rooms. And first month free really helped me a lot. I hadn't expected to use storage...but I had to. Thnx

Rating:

5.0

Everyone I dealt with was excellent. Very helpful and caring staff. Well done!!!

Rating:

5.0

Everyone was courteous and excellent.

Rating:

5.0

Keesha and her coworker were amazing, friendly and prompt. My overall experience with UHAUL and having a UBOX delivered across country was positive.

Rating:

4.0

The staff at this facility was outstanding. Very helpful. Lindsay Florence

Rating:

2.0

There are mouse feices on my stored stuff......

Rating:

3.0

The facility did not have lighting in the units, and there was a whole in the wall. The facility appears to have rodents because there were mouse traps in the building.

Rating:

1.0

My whole experience with this storage facility was a disaster. The staff was rude and you can clearly tell management does not hold employees accountable. Would not recommend.

Rating:

5.0

busy location, took a while to wait for the service man to drive my truck out; but overall good expereince