Customer Reviews for U-Haul Moving & Storage at Mayfield Rd

8,871 reviews

3211 Mayfield Rd   Cleveland Heights, OH 44118
(Btwn Lee & Taylor)

(216) 397-8737

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(216) 397-8737

3211 Mayfield Rd
Cleveland Heights, OH 44118
(Btwn Lee & Taylor)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Outside drop off was very convenient. UHaul team member came out quickly and check me in. I was on my way within 15 minutes. I did not even have to go in the building. Clean and inviting refers to the outside.

Richard L. 
Rating:
3.0

Back door was very hard to raise. Roadside assistance guy said rubber strip was coming loose. First time we received faulty equipment.

STEPHEN S. 
Rating:
4.0

Customer did not leave a comment.

Donna S. 
Rating:
4.0

My in-store experience was way better than the frustrating online check-in 'system' which was very poor. The staff were very helpful and efficient as always.

Grahame P. 
Rating:
5.0

Customer did not leave a comment.

Jared S. 
Rating:
4.0

Customer did not leave a comment.

BETH S. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
3.0

Disgruntled customer. I hate this company. Unfair treatment, dishonesty, not worthy to serve the public. They should be washed off the face of the earth. How dare you charge me $740.00 for a broken down truck. You robbed me without a gun. When the world ends, I asked God to destroy Uhaul first. Stop sending me this mess. I was not told that I was going to be billed everyday for the broken down truck. I had to unpack 3 full loads for 2 weeks with no help. Only my son and I struggled in the rain, snow and bitter cold weather trying to unpack these trucks while rushing to do so. I lost 5 days of work and placed on probation. If your truck was running properly, which I complained about a total of 5 times and no one listened to me. I spoke to 11 different people and finally when I did receive assistance, the truck had broken completely down. We had a total of 2 hours everyday to unpack after I had gotten off work. We unpacked in the cold rain, 12-15 inches of snow, sleet and we had no light. The technician disconnected everything and we and to unpack using the flashlight from our cellphones. This move was deadly for me and my son. I had no one to help us and we never complained about your POOR service. If you live in a warm state that has a warm climate, you have no idea what it is to move in the freezing temperature of 12 degrees. You guys sit in your high up positions, calling shots about people moving with no consideration about your raggedy gas guzzling 2004 truck. You had the audacity to rush me and then billed me all of this money for your broken down truck. All of this could have been avoided if you would have listened to me in the beginning wen I told you about the fumes that came from the truck. Our breathing was affected and all of this has been noted from day one. If there was no problem per the smart mouth technician, then the truck would have never broken down. Penske may be slightly expensive but, their service puts Uhaul to shame. Leave me alone. I am going to pay this bill on a monthly basis because I cannot afford this outrageous, rip off amount. Then because of our upper respiratory issue that was caused by inhaling the deadly fumes, we are now going to follow-up legally with this unfair issue. The nerve of you. Everything is documented on your side as well. The solution from the very beginning should have been to give me another truck and, all of this mess could have been avoided. I am a woman who caught heck with using your unfit truck. I have a lot of pictures showing what the beat-up truck looks like, ranging from the headlight and dents. Leave me alone. Uhaul is a racketeering business and I hate you for what you have done to me including all of the stress, humility, and thought of giving up on life because of the fear of losing everything and rushing to try to save my belongings. LEAVE ME ALONE!

VALERIA H. 
Rating:
5.0

The young men in the store were very professional. They had all my info ready and pulled the truck up for me. This meant a lot because it was cold so the truck was warm. I would recommend this location to friends and family. Great customer service.

Harry A. 
Rating:
5.0

The general manager of this store has her team operating in such an efficient way. Everyone is welcoming and I was in & out. Absolutely would recommend this location.

OCTAVIA R. 
Rating:
5.0

The young men's that was the customer service rep was very nice and precessional

SHEREASE C. 
Rating:
5.0

Great and fast.

RONALD W. 
Rating:
5.0

The location was understaffed for a Saturday-- probably the busiest day. Big line, they were checking people in and out constantly and hustling to turn trucks around. They had no manager, two young adult employees and one teenage assistant who was not legal to drive the vehicles. The young man who was running things was smart & personable & managed the chaos very well, but when someone "wanted to talk to the manager" they were being told to wait until Monday, which made people mad and held up the line. They were doing as well as they could under the circumstances, but why not give them a fighting chance?

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

AGUSTIN P. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
1.0

Customer did not leave a comment.

MOJTABA M. 
Rating:
5.0

My experience was excellent. Employees were helpful and professional.

Cynthia H. 
Rating:
4.0

Customer did not leave a comment.

Joshua A. 
Rating:
4.0

Customer did not leave a comment.

Sean G. 
Rating:
3.0

Clean inside of vehicles before giving to next customer. Get trucks repaired so trucks can be put into use or don't allow for them to be held online if they will not be available.

MARVELYN A. 
Rating:
5.0

The people there were great. Truck and materials were all on hand and ready. I tried the online pickup and it just would not work. The pages refused to refresh and load on my phone's browser. I don't have that problem with any other app/mobile pages.

HOWARD P. 
Rating:
5.0

Nothing!

FRANK L. 
Rating:
5.0

Customer did not leave a comment.

Jared S. 
Rating:
5.0

I was pleasantly appreciated as a customer and Uhaul was very accommodating during a difficult family time. I am so appreciative of the staff, especially Lakeesha for her assistance and understanding. If future needs arise, I wouldn't hesitate to utilize this location.

Marc H.  |  Overall Experience 
Rating:
1.0

I was charged for a dolly that wasn't received. The truck was in poor shape, it cut of repeatedly and once I contacted the store to speak with a manager to review the charges they were unavailable and I still haven't spoke with anyone. I was over charged for poor service.

CANDICE W. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

TONIA C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH J. 
Rating:
3.0

Customer did not leave a comment.

Jeremy L. 
Rating:
4.0

Customer did not leave a comment.

Mohammad Bagher H. 
Rating:
3.0

Glad I did self pick up on the Uhaul App. There was a long line of 6-8 people at this Cleveland Heights location. I asked the 2nd person in line and they said they had been waiting 25 minutes to check out. Frustratingly, the UHaul App I used did not allow me to take damage pictures or confirm odometer upon pickup. The interior of the truck was clean and comfortable. The truck issued to me had the check engine light on at all times during my rental although it appeared there were no apparent issues with truck performance other than very poor gas mileage. The passenger side mirror was so loose, it would not stay in a safe, useable position. It needed to be readjusted every time there was a bump on the road... constantly. The knob on the passenger manual window was missing making it hard to roll down window to adjust mirror. We finally decided, keep the window down, blast the heat & my son held the mirror in position to safely see on that side of the truck...espically when changing lanes on the freeway... very frustrating... I will likely rent here again but I'll leave more time for me to inspect the truck and confirm all safety issues, espically mirrors, are working prior to leaving the Uhaul location. The gentlemen, Anthony (I think?) who checked me in upon return was excellent. I pointed out the issues with the truck and he apologized and said that my truck should have never been issued to me in that condition. I appreciate his understanding and sincereity. Thank You Anthony. Sincerely, Mark Bellini 216-299-2600

Mark B. 
Rating:
5.0

Lack of sufficient help.., they still did a great job

Michael S. 
Rating:
5.0

Nothing

KEANA C. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Andre E. 
Rating:
5.0

Fantasia was so professional, courteous, and nice. Also, the guy who recorded the miles was very pleasant. Great Service!!

Valorie R. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

RASHEDA J. 
Rating:
5.0

Customer did not leave a comment.

Jared S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS D. 
Rating:
5.0

The staff member who checked me in was fantastic - above and beyond! Wonderful.

Catharine P. 
Rating:
5.0

Na

ASIA T. 
Rating:
5.0

This is my home UHaul location and I have always found them efficient and helpful.

Suzanne P. 
Rating:
3.0

My card was charged an additional fee that it was not supposed to be. Spoke with two different people from Customer Service and as of today 12-26-2021 I still have not received my money refunded back to me. This is a time where things are hard to come by. Workers are few and everything is expensive. Need my money returned back to me ASAP please and Thank you, Ms. Carmen R. Butler

CARMEN B. 
Rating:
5.0

Customer did not leave a comment.

David T M. 
Rating:
5.0

The gas tank was almost empty which was not a big help

ELEANORA G. 
Rating:
5.0

Customer did not leave a comment.

RICARDO E. 
Rating:
5.0

Customer did not leave a comment.

SHANN A. 
Rating:
5.0

That van needs a wheel alignment big-time

Delorese P. 
Rating:
4.0

The driver side rear view mirror was really cracked and the repair created a sight challenge. The vehicle also smelled of cigarettes.

DEREK G. 
Rating:
3.0

The van leaked fluids on my new driveway. Very disappointing. i rented it for 6 days during that time it was constantly full. i had to place protection on my driveway every time it was moved. i would recommend you all keep up with leaks. Thanks

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie N. 
Rating:
5.0

Great staff and location smooth process

Myresha B. 
Rating:
1.0

Dead battery in customers truck in front of me tied up 1 of 2 counter reps and he rightfully claim U-Haul should have a set of jumper cables, which you didn't. This left only one rep and it took 40 minutes to get my truck. Counter reps are very poorly trained.

BEREND W. 
Rating:
5.0

Customer did not leave a comment.

Jared S. 
Rating:
5.0

All smooth.

Jared A. S. 
Rating:
5.0

Had some internet issues for pickup, but the staff inside was super helpful, and got us going super quick!

PETER T. 
Rating:
4.0

Nothing to speak of. I was completely satisfied. My rating in #1 is "above average" because I have very little to compare it to, and I rarely rate things as excellent.

David T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Nothing. The team was friendly and helpful. No adjustments necessary. Good team

JEFFREY A. 
Rating:
3.0

Truck was clean and worked well. Check engine light was on when I picked it up. I was told it was nothing and I guess they were right . It only had 1/4 tank of gas. Who wants to start a move with a trip to the gas station? The trailer also worked well but was filthy inside.

Kenneth E. 
Rating:
5.0

Customer did not leave a comment.

Rose M. 
Rating:
4.0

Customer did not leave a comment.

Randall T. 
Rating:
5.0

Amazing help. I moved on 12/10/21 , the two ladies working the morning shift view awesome and extremely helpful!

Enorel P.  |  First Impressions 
Rating:
2.0

I was charged extra fees for being late. Need a new policy

Rachele B. 
Rating:
5.0

Good customer service!

JACQUELINE H. 
Rating:
4.0

Customer did not leave a comment.

DREW H. 
Rating:
3.0

Location completely out of moving blankets, even though we had reserved them. This cost us a trip and extra $60 at Home Depot to purchase only 5 blankets. Staff was slow. Only plus was that they had two people working for a busy Saturday.

NIDENA L. 
Rating:
1.0

The staff was excellent. The equipment had a floating gas needle and the check engine light was on. The truck was stalling.

Brandon D. 
Rating:
5.0

I do think it's important that turn signals work. When I made my first left turn, the dashboard blinker was going twice as fast as it should have. This is an indication that a light is out. I checked: it was the rear left turn signal, which is important. After being followed by a police officer for a whole after making two left turns, I had a feeling that they might have been checking on me because of a lack of turn signal indication. I was a little aggravated, but on the other hand, nothing came of it. The staff at this location is wonderful. I felt well taken care of. I was welcomed into the store; the customer service rep was very much in command of her position, and I had no questions to ask because she told me everything I needed to know. The good sir who brought me to my van was polite, happy, and he explained the after-hours return process very clearly. I have used this location numerous times in the past six years since moving to Cleveland Heights. I highly recommend it. But dear UHaul: turn signal shorts are no joke, especially with a moving van. I paid for the insurance on this, and while it's not a big deal, it actually kind of is.

Daniel K. 
Rating:
5.0

First time user and was very delighted with the service. From the reservation online, to picking up the truck and return it was a breeze. I'll definitely recommend to friends when in need. Thanks again, A very satisfied customer

Faith A. 
Rating:
5.0

Everything was very nice and handled professionally no changes needed

Lekita S. 
Rating:
1.0

Customer did not leave a comment.

Kevin P. 
Rating:
4.0

Customer did not leave a comment.

CURTIS R. 
Rating:
5.0

Customer did not leave a comment.

Tynnetta H. 
Rating:
5.0

Customer did not leave a comment.

Wylena E. 
Rating:
5.0

Customer did not leave a comment.

AMANDA G.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Davaughn W. 
Rating:
5.0

Nothing. This was very easy and painless. I would only say one thing, there ought to be a bit more leeway with extending the return time. If someone is responsible enough to arrange, in advance, to have the truck for an additional day to give them time to unload it, there ought to be a no-fee way to do that. I do understand about charging someone who returns a truck late without making any prior arrangement. In general, though, cut us some slack—we are moving ourselves and it is hard!

John H. 
Rating:
5.0

Totally satisfied!

JAMES F. 
Rating:
5.0

Absolutely the cleanest and most well-maintained trucks in North America. The staff was very pleasant they made the entire process seamless. Very professional. The best!

Randolph G. 
Rating:
5.0

Great group of people, always very helpful and friendly. The manager at this location should be commended for having a great team!!

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Continue doing what you doing service is excellent and everything was on time associates were excellent and very friendly and helpful

Karim K. 
Rating:
2.0

In fairness to the location, they were busy and it was snowing quite a bit when we arrived to drop the trailer off on Sunday, 11/28. We parked at the drop off spot and waited for someone to approach (we've used this site before). The guy that approached never came to the car window, never asked to see any documentation, but instead walked to the rear and began the unhitching process. Once he was finished, my husband had to get out and go after him because he'd left Uhaul's connector for the taillights plugged into my vehicle. When that was handed off, he asked my husband's assistance to push the trailer into a parking spot. With the trailer parked, we left thinking all was fine. On 12/1, I noticed a missed call from an unknown number with no voicemail left. A Google search of the number found it was the Uhaul drop off location. I attempted to call back to see what the issue was, and got dropped in the Uhaul customer service line for a 30 minute wait. Kim with Customer Service was great! She was quick with her questions because it was close to time for the drop off location to close. She placed me on hold and called them, and was able to speak to someone who said they'd check the lot again for the trailer. I'm frustrated with the lack of professionalism during this drop off. Why call me and then not leave a message if you still don't have record of my returning the trailer? I also had no follow up contact from this location, no call or email to say "Hey, we found it! You're all set!" The only way I knew it was located was by checking the uhaul website, and receiving the email for this survey. We've used this location in the past for both drop off and pick up, and I don't think we've had an experience like this previously. This likely won't deter us from using them again, but I hope any future experiences are better.

Jillian C. 
Rating:
5.0

Customer did not leave a comment.

Brandy B. 
Rating:
4.0

I was delivering furniture to recently arrived Afghanis. I made three stops. It took longer than I anticipated. When I called to say I would be returning the truck an hour later, I was told it would cost me an additional $48. I was disappointed.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Saraswati P. 
Rating:
5.0

Workers were great help! If i could score on each one i'll give them a 100!!!

JEANVANEE B. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH S. 
Rating:
1.0

Have a lot of trouble dropping the truck. I can't access to the app was worse.

LUZXIOMARA R. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Make sure there is even wiper fluid in the winter.

PHYLLIS P. 
Rating:
5.0

Customer did not leave a comment.

KEEANA W. 
Rating:
5.0

Staff were polite and working hard!

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

Menachem H. 
Rating:
4.0

Customer did not leave a comment.

April G.  |  Overall Experience 
Rating:
5.0

Lady that helped me was very nice and considerate and understanding of my situation I appreciate her very much she deserves a hands up thank you

Anthony B.  |  Overall Experience 
Rating:
5.0

Had a few hiccups with the no contact pick up. But the staff resolved it and were very personable. Had an issue with the return, thank you to Fantashia -- good customer service is appreciated!!

JODY B. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

Jw B. 
Rating:
4.0

Customer did not leave a comment.

BETINA V. 
Rating:
1.0

They meant they rented me a unit and I had no access to get my furniture out on the first on the first day and no one could help me with that. And then when I went to go get my stuff even though I have paid the bill they added an additional lock and we're no assistance no I would never recommend this because most of the staff do not know how to handle customer service

kelly r.  |  First Impressions 
Rating:
5.0

had excellent customer service and attentiveness from the staff, they made a stressful situation very manageable. I appreciate them so much.

Marc H.  |  First Impressions 
Rating:
5.0

The staff is fantastic and accommodating.

Bryan T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John S.  |  First Impressions 
No reviews have been submitted for this location.

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