Customer Reviews for U-Haul Moving & Storage at Mcphillips

4172 reviews

175 McPhillips St   Winnipeg, MB R3E2K1
(Mchphillips and Notre Dame-Beside Winnipeg U-Drive)

(204) 987-9518

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(204) 987-9518

175 McPhillips St
Winnipeg, MB R3E2K1
(Mchphillips and Notre Dame-Beside Winnipeg U-Drive)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Make sure the staff member remembers to tighten the ball hitch lock before he says your all good and you drive away so when your driving down the road you don't get a phone call saying to pull over and tighten it lucky the trailer didn't fall off my truck

Scott M. 
Rating:
4.0

Only negative was took 30 minutes to check in due to only one person working

Bonnie M. 
Rating:
5.0

Customer did not leave a comment.

Damyan H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

No improvement required. Service was excellent.

Kerry L. 
Rating:
5.0

Great experience as usual made moving a pleasure don't know how it would be accomplished without your business

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Passenger window was inoperable.

Randall W. 
Rating:
3.0

The rachets needed to be cleaned up. Excellent customer service.

Danielle W. 
Rating:
2.0

Last time I rented ,you gave me a one way price ,went to beausejour and back. Put more gas as required. He did give me a 20. Discount but still was more pricey then I though

barbara G. 
Rating:
5.0

Customer did not leave a comment.

Allyson T. 
Rating:
5.0

Great customer service.

Danny F. 
Rating:
5.0

Awesome rep in wpg went above and beyond. Thank you

louise S. 
Rating:
5.0

Customer did not leave a comment.

Lance G. 
Rating:
5.0

Customer did not leave a comment.

Joao G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Sherry A. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Hardware should be lubricated, it was very hard to tie down the strap

Michael D. 
Rating:
3.0

Customer did not leave a comment.

Shayla K. 
Rating:
4.0

Customer did not leave a comment.

Justin I. 
Rating:
5.0

No one in yard when returning trailer. I manuvered the trailer back to place, unhooked and pushed to final placement. Lots of time for some help to arrive. If you were a small person, impossible!

Douglas G M. 
Rating:
5.0

Customer did not leave a comment.

Raiden V. 
Rating:
5.0

Worker had to spend 10 minutes thawing the hitch so it could lock on to my vehicle. Totally due to weather.

Steven N. 
Rating:
5.0

Customer did not leave a comment.

Randal W. 
Rating:
5.0

Y'all did great. Dude at the counter was nice , vehicle was perfect size for job , all went well

Dakotah K. 
Rating:
4.0

Customer did not leave a comment.

Aidan R. 
Rating:
5.0

Fantastic people. Very professional everyone I dealt with.

john H. 
Rating:
5.0

Had a good experience, though it was a cold day Tariq helped by warming up the truck and also solved my queries with regards to final amount as it was confusing. From pick up to drop off, overall a pleasant experience. Will visit this location again.

Harsh H. 
Rating:
5.0

Customer did not leave a comment.

ernest R. 
Rating:
4.0

No comment at the present time . Thanks

Reginald S. 
Rating:
5.0

More staff at checkout and check in

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Pick up and drop off both had amazing customer service. They warmed up the van for me when I arrived. So kind and friendly. Will definitely be back

Luciana D. 
Rating:
4.0

Please do not use industrial air freshener in the cab, it was over bearing And made my eyes water.

D'arcy J. 
Rating:
5.0

Customer did not leave a comment.

Prasanth J. 
Rating:
4.0

Customer did not leave a comment.

Abigail D. 
Rating:
4.0

This is the 2nd 16ft trailer that a friend and I have rented. Both trailers were missing a D-hook tie downs and what was there for D-hooks is not very strong. We had to remove and relocate the D-hook in the trailer to properly haul what we were transporting. I did let the guy know when we dropped it off and I really think that as far as it went. Trailer was filthy dirty and if there was damage on it before we picked it up or dropped it off nobody would know. This location helped me out big time as the Inkster location booked an open trailer for me and I requested an enclosed 16 foot. Location was helpful and staff was good.

Garry R. 
Rating:
5.0

Very please, answered all my questions. Very helpful.

Beverly Sue S.  |  Overall Experience 
Rating:
5.0

Very pleased.

Beverly S. 
Rating:
5.0

Customer did not leave a comment.

Olga M. 
Rating:
5.0

Just keep delivering excellent service like this!

Aituaje E. 
Rating:
5.0

Clean the inside of the windshield

Chandel S. 
Rating:
5.0

Moving is a stressful circumstance at the best of times. Being tasked to move yourself within a one day window and in the midst of this COVID crisis had me dreading every step as the one that would derail my plans. Fortunately my day kicked off with Ms. Becky, GM of the McPhillips location. I don't know how many rentals she handles in a day or in a month or in a year... but she made me feel as though I was her first and only customer. Too often we allow the poor attitudes of others to undermine our own reality, but I experienced the exact opposite on this occasion. Becky's attitude changed my day and everything went better than expected as a result. I rented a truck for a reasonable rate. But I got confidence and peace-of-mind thrown in for free, and that was not at all expected. Thanks U-Haul. And thank-you Ms. Becky.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Grant C. 
Rating:
3.0

The door on the storage compartment was too small and door broken. The staff was awesome though

Glen D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Mariah A. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Staff was wonderful to deal with. The whole process was smooth and easy.

Oliver B. 
Rating:
5.0

Customer did not leave a comment.

Iain A. 
Rating:
1.0

Customer did not leave a comment.

Marvin S. 
Rating:
4.0

I was very grateful to find a storage unit so close to home, it was one of the last one's left. The manager was excellent to deal with, she went above and beyond to meet needs and staff were friendly. The only thing that I was concerned with was when I moved out the lights in the storage facility were out, and it was hard to see in my storage locker, also when I went in to sign papers for my move out the facility was left unattended and staff were all outside with customers waiting inside for service. I don't think the store should have been left unattended as someone could have stolen something and customers were wondering where staff were, it was very unprofessional on their part. Otherwise, everything else was great!

amanda m.  |  Overall Experience 
Rating:
4.0

There needs to be more available parking for customers, as we had to park pretty far away in a one hour loading zone for our 5 hour truck rental. Luckily we didn't get a ticket, but it would have been better had that not been a risk.

Nathalie R. 
Rating:
1.0

Book the truck for 24 hours first. then get a call from the location ask if I do need 24 hours. Thought maybe finish early, I agreed to book until 5:30pm. But it took me much longer to finished, then I got charged for 2 periods. Very sad about that, didn't know there will be 2 charge if past due time, otherwise I just keep book for 24 hours.

jianfeng L. 
Rating:
2.0

Customer did not leave a comment.

Diego D. 
Rating:
5.0

Excellent location to deal with and the staff were friendly, professional, and ready to help.

Frank O. 
Rating:
5.0

The back of the truck was not sweep clean prior to my using the truck

Robert T. 
Rating:
5.0

Krista and her workers are all very friendly and helpful. Gave me a nice storage unit with lots of space. Would recommend for storage.

Shiana T.  |  Overall Experience 
Rating:
3.0

Called to confirm pick up day before.. got there day pf pick up and trailer was not even there . Had to go across the city to get another trailer..was not happy

Sherry C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
2.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

carmen m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elise N. 
Rating:
5.0

Good experience, quick

Kefir B. 
Rating:
4.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

Izabel M. 
Rating:
5.0

Customer did not leave a comment.

MARKJOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

WAYNE M. 
Rating:
1.0

No customer satisfaction at all

Henry L. 
Rating:
5.0

Not much during corona

Ron W. 
Rating:
5.0

From the time I called to find out about renting a U-Haul cube van, to the meeting in person. My expirience from start to finish was phenomonal. The people I dealt with were all very professional and were very knowledgeable. I would definitely rent from U-Haul again in the near future. Thanks again .

dia A. 
Rating:
5.0

The store manager was amazing and beyond helpful. Every time I come to this location there's no disappointments now I rent a storage unit with them and I couldn't be happier

omara H. 
Rating:
4.0

Customer did not leave a comment.

Harveey R. 
Rating:
4.0

Very clean, good customer service.

D'arcy J. 
Rating:
2.0

The customer service was poor, she had a bad attitude, I liked the guy I dealt with the day before!! She has poor customer service skills, not friendly at all!!! That was the only thing wrong and I deal a lot with that one. Thanks

PETRINA G. 
Rating:
1.0

It took me 2 days to get storage and it was not ready and not clean. I waisted so much time on Friday and Tarik said everything OK on Friday and he didn't rent it to me, I came on Saturday and Dave have no info in the computer. Its very frustrated, and anointing and after that my unit not clean and not ready.

Mark R.  |  First Impressions 
Rating:
4.0

Inside of windows needed cleaning. Good Service..

Dwight S. 
Rating:
5.0

Over all I have no complaints here I know the hours are a bit tough do to covid and understand but over all great job the lady even remembered my name which is awesome

George c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abel S. 
Rating:
1.0

Rent a 6x12 trailer and when arrived the equipment wasn't available for pickup at Regent location, they send me to McPhillips. It wasn't a failure of the location but from uhal that couldn't release the trailer for rent. Lost precious hours in my long trip of more than 2000km. I will never count with U-Haul reability anymore. Had to postpone my trip one day and rebook my hotels. Lots of calls and time $$ wasted

Flavio C. 
Rating:
5.0

The guy that helped me was very friendly and helped me get what I needed.

Shiana T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald D. 
Rating:
5.0

Customer did not leave a comment.

Renato Q. 
Rating:
4.0

Non implantable

alma F. 
Rating:
2.0

The space was not secure nor safe. Regularly there were people gathered (blocking) the halls chopping bikes, obviously stolen. Did not feel safe entering to access my unit. Garbage and burned wires (from collecting copper) were left in the parking lot along with garbage and other debris. Would not recommend this location.

Heather S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip T. 
Rating:
5.0

Customer did not leave a comment.

Michel C. 
Rating:
5.0

Thanks

VITALIY R. 
Rating:
3.0

Please don't redirect me to a location that is well out of my way, especially if I cannot return the equipment to a location closer to me.

Derek L. 
Rating:
5.0

Ensure that the item I've reserved and paid in advance to have at a determined time will actually be there when I need it! Being told 3 hours in advance of my anticipated trans-provincial move that the trailer is no longer available added significant stress and potential hardship. Either add more inventory, or just increase the penalty for late returns. Really simple solutions! I'm sure we'll all benefit from rentals being returned on time for the next person!

Myra T. 
Rating:
5.0

l.love.everthing.thanks

Bernard C.  |  Overall Experience 
Rating:
5.0

Christine was very helpful very friendly and efficient and very professional. So it was the other woman attendant whose name I didn't get.

GEORGE R. 
Rating:
1.0

Plz check the oil tank before give the U-Haul because I used the van only 55km and I fill the gas 21 letter

abid W. 
Rating:
1.0

We ordered a 26 foot truck but you changed it to a 20 foot truck. I expect a discount to be credited to my account or I will never use U-Haul again in my life. Aiyana

Aiyana L. 
Rating:
5.0

Wonderful customer service!

Ainsley F. 
Rating:
5.0

Customer did not leave a comment.

Nelson L. 
Rating:
4.0

Customer did not leave a comment.

Shaun P. 
Rating:
1.0

We were doing a long distance move and were required to return our trailer back in the original city we were moving from. It involved and extra 14 hours of driving. Very disappointed in u haul. We do have a u haul location in our new city but we're not allowed to return it there.

Sarah D. 
Rating:
5.0

Customer did not leave a comment.

RONALD R. 
Rating:
1.0

When a customer makes a reservation for a pick up and drop off at a specific location and uhaul decides they should pick up and drop off across the city it makes you wonder what a reservation means to uhaul.

chris K. 
Rating:
4.0

Not sure. Sometimes when reserving a trailer it's not clear if the unit will be available on that day which is not good as people make arrangements in particular for that day and are relying on getting the unit. This happened to us one time. We made a reservation then the evening before we were to pick up we got a phone call from the company to say that the trailer was not available and so were sent to another location to pick up a smaller size one to the one we had reserved as that was all that was available at the time. This affected the arrangements that we had made and we then had to work around that inconvenience.

Paul M. 
Rating:
2.0

If I could rate this as 0 stars I definitely would. We put our sectional up for sale as the storage fees are ridiculous. The buyer could not pick up the sectional up until 4 days into a new month I told there was no refund for the remaining days of the month that we weren't using the unit. Therefore, they can rent out that unit and make almost double on it in 1 month. There was no light in that unit plus the ceiling looked like it was starting to fall in guess that's why there no light in it. I will never rent a storage unit from uhaul again and I will also not refer anyone to use uhaul. I was not shown how to check in or check out so I had no clue how to even get into the uni someone else had to show me.

larry j d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diljot S. 
Rating:
2.0

The payment/deposit system is a disaster. I shouldn't have to come back the day after I've returned the unit to get the rest of my deposit back. That should be automatic. Absolute gong-show.

Adam L. 
Rating:
5.0

Customer did not leave a comment.

Gustavo D. 
Rating:
4.0

Customer did not leave a comment.

allen B. 
Rating:
1.0

Very Rude customer service to the one i spoke First around 3:30pm , her sounds was disgusting that you never want to talk to that customer service staff. Just when u missed your drop off time , as part of your customer service job, you should remain calm, respectful and you never argue with customer. Please train seriously your staff who has no rights to act as if their customers are their employees. I am so disappointed.

virgie S. 
Rating:
5.0

Customer did not leave a comment.

Joanne B. 
Rating:
5.0

Good experience

Donald S. 
Rating:
4.0

A quick tour of the operating features by the hosting company. I drove around for an hour before I finally figured out where the button was to turn the towing feature off on the transmission. Only to realize that there was a sticker on the dash telling me exactly what to do. Fill the gas tank, for god's sake. We know that it's easier for you if you don't and you'll always get "extra" gas out of the client. But it's that little thing that pisses people off until one day, they are no longer your client.

Lucas K. 
Rating:
4.0

The lot was a little crowded with u-haul vehicles, as I tried to pull away with my truck and trailer after emptying my locker, I had to get out and physically move a small u-haul utility trailer from blocking my exit. No big deal, but leaving room to enter and exit is a good idea! Otherwise very good service.

Charles S.  |  Overall Experience 
Rating:
3.0

The outside door for access to the storage hallway was damaged and could not gain access. The U-haul representative had to go around and open the door from the inside. She indicated that they would have there repair personnel repair it soon. I have not been back yet to check if it was repaired.

Charles S.  |  First Impressions 
Rating:
4.0

When I made the reservation the person I spoke to said a 5x10 would be big enough for my stuff that was on a 20 ft truck ... it wasn’t. Luckily the person at McPhillips noticed and was able to find me the right size, a 10x10

Zara D.  |  First Impressions 
Rating:
2.0

I paid for 1 unit then they realized it had a lock on it so received a refund and then they gave me a unit at the Notre Dame facility. So when we get there no lock as was stood to me would be. Took a walk around with my phone in hand checking other units as was told by associate to do. Then he told me I'd have to.go.back to store to get a lock. Thankfully the manager at Notre Dame was a.very helpful man and he took his.personal truck to go get me a lock.

TAMMY G.  |  Overall Experience 
Rating:
3.0

Some difficulty with out-of-town call service when we were looking for the storage. Then request to be put on auto pay not recorded. However staff quickly resolved problems to our satisfaction.

George H.  |  Overall Experience 
Rating:
5.0

Honestly the staff are so customer oriented it's amazing. Facilities are accessible, clean, and convenient. Best of all secure. Will for sure again in future if needed.

NICK P.  |  Overall Experience 
Rating:
5.0

I only stopped renting from you because I had received a free year somewhere else.

Elsa D.  |  Overall Experience 
Rating:
5.0

The staff were very helpful in everyday to assist me .. I felt very confident in leaving my things stored there

Joey N.  |  Overall Experience 
Rating:
5.0

The manager at this location is amazing! Thanks for all that you do!

Valerie R.  |  Overall Experience 
Rating:
4.0

We liked our experience there.

NATHAN R.  |  Overall Experience 
Rating:
4.0

Would recommend to friends and family

JOSHUA M.  |  Overall Experience 
Rating:
5.0

Very super helpful staff spent time with me went over everything. Turned a bad day into a good one.

Joey N.  |  First Impressions 
Rating:
4.0

Very helpful

Ashleigh M.  |  Overall Experience 
Rating:
3.0

Snow that was not removed in front of the storage locker melted and the water ran under the door and ruined some wood and panels that were stored in it. all furniture that had fabric was ruined.

Kyle B.  |  Overall Experience 
Rating:
5.0

The staff where very helpful and polite

Lucy P.  |  First Impressions 
Rating:
5.0

A very pleasant experience, helped by very knowledgeable staff

Newton B.  |  First Impressions 
Rating:
5.0

The person who helped me at mcphillips location., he took time to show storage locker. And i saw one i booked to small, he showed what was avavable, and i took that one. Excellent top notch service.

Lawrence F.  |  First Impressions 
Rating:
5.0

.

Adam C.  |  Overall Experience 
Rating:
4.0

The only thing that would have made this the perfect storage system would've been access to a forklift. The moving staircase can be very difficult with large heavy items.

Cheryl S.  |  Overall Experience 
Rating:
3.0

The only thing that was inconvenient was you had to create an account and input all your information, it was better and faster when staff did that all for you.

RACHEL Q.  |  Overall Experience 
Rating:
2.0

Some of the staff were friendly and helpful, others were not. the unit that I rented was not well maintained. It leaked in a few places that had a patch job and there was water damage.

Lynda R.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond and were so accommodating.

Leah B.  |  Overall Experience 
Rating:
1.0

I'm still awaiting a callback. A uhaul customer service agent from the call center (or so I imagine) took my message & indicated that someone from McPhillips would call me back to organize uhaul acces

Kyle B.  |  Reservation 
Rating:
5.0

We have utilized this uHaul location twice in the last month and the service from all employees we encountered was excellent.

jean francois v.  |  Overall Experience 
Rating:
3.0

message received saying container arrived and I would receive a call to arrange pick up time, never received call. Called to arrange pick up time however container was not available when I arrived

Silvia P.  |  Overall Experience 
Rating:
5.0

Very good service

Joseph T.  |  Reservation 
Rating:
1.0

Had booked a storage unit online several days prior. When I went there, informed that the storage unit was not available. Frustrating because my moving company was coming the next day.

Daljit B.  |  Reservation 
Rating:
1.0

I rented it for a month used it for one day costed me 100 dollars and they could not at least 50% back its vial. Then the manager was staring at me like she had power over me. She made rude commenets

Jansen P.  |  Overall Experience 
No reviews have been submitted for this location.

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