Customer Reviews for U-Haul Moving & Storage at Melrose

922 reviews

4426 Melrose Ave NW   Roanoke, VA 24017
(Corner of Melrose Ave & Peters Creek Rd)

(540) 366-2415

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(540) 366-2415

4426 Melrose Ave NW
Roanoke, VA 24017
(Corner of Melrose Ave & Peters Creek Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing, Chris provided excellent customer service.

WANDATERRY R. 
Rating:
5.0

This location is the best I have been to. Took less than 5 minutes to check my truck out and less than a minute to check it in. Friendly and professional, equipment extremely clean and ready. Honest - went over what was wrong with the truck. A+, well done, way to go! Thank you U-Haul Moving & Storage at Melrose

Kevin S. 
Rating:
1.0

First of all they changed the location I reserved very last minute. I also had awful experience with these thieves from the beginning to the end. They add many chargers that was not right.I delivered the truck in 10 hours and I paid 2 days rate plus after hours fee plus cleaning fee!

HAMID G. 
Rating:
4.0

I was contacted by a call center employee 2 days before I was supposed to pick up the trailer and told Uhaul didn't have it for the location or time at which it had been booked and it needed to be picked up at a later time at this location. I asked her to go beyond looking at her screen and enlist some help in making sure the reservation was going to happen so that the move that I had planned for several months, and for which my wife and I had both taken off work, would happen. She was borderline rude and said there was nothing else she could do. I requested that she have her supervisor call me, which never happened. Fortunately, a different employee, who happened to be the manager of both Uhaul facilities that I was dealing with, called me to confirm my storage reservation. I mentioned my concerns about the trailer I had reserved not being available and he took the incentive to call his regional field manager and get the trailer I needed moved to his store so that it would be available for my move. Kudos to Will, the local manger in Roanoke! Kendra, the call center employee in Lynchburg needs to work on her customer service skills.

Jared B. 
Rating:
5.0

Kim was very helpful! Easiest transaction to date.

EBAD A. 
Rating:
4.0

Customer did not leave a comment.

CAROLYNLAVERNE W. 
Rating:
5.0

Excellent service

SUEBROOKS G. 
Rating:
5.0

The gentlemen that helped me at Uhaul was excellent. Friendly, professional and help me quickly. The best!

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

ANDREWWAYNE W. 
Rating:
5.0

The pickup and drop off location personnel were great. The initial person we spoke with over the phone was terrible as was “Forrest” at the call center. They were grievous and abrasive. Every male we spoke with on the phone was absolutely terrible. The young lady in the call center assigned to our area was solution oriented and absolutely fantastic. The call centers are overwhelmed and it takes a ridiculous amount of time to get through.

Eric M. 
Rating:
5.0

Very friendly and knowledgeable staff!

TERRYALAN R. 
Rating:
3.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

I could upload only front of license, you need to fix so both sides can be uploaded

ROBERTJAMES E. 
Rating:
5.0

Customer did not leave a comment.

JOHNJOSEPH U. 
Rating:
4.0

Was using the mobile share service on my phone for the rental but when got to truck location it was taking a long time to get approval. I ended up seeing the associate inside and was out the door in under 3 minutes.

TIMOTHY ALAN T. 
Rating:
5.0

Customer did not leave a comment.

JESSICA R. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

DAVIDBRENT M. 
Rating:
5.0

Customer did not leave a comment.

THOMASADAM C. 
Rating:
5.0

The manager Will and his staff Kim, are so professional. They where so kind , and helpful. Also the young gentleman that was there when o dropped off my rental.. the experience was incredible.. I have rented in the past from budget rental. And it was not a good experience from walking in the door or trying to deal with issue with the broke door vehicle… This Uhaul will always have my business and any of my friends.. The manyWill is an excellent leader for his team . Kim and the other young gentleman clearly love there job. That says a lot about there management. Because if you don't have a great manager you don't have a great team … So thank you so much for taken care of my needs .. as I have rented from this location twice now. I live 30 minutes from this location and have several other options to rent from … but I will only and always drive that 30 minutes because of how my experience has been .. Thank you Will and Kim as well as the young gentleman that I forgot his name so much… See you all again Alice Paris

Alice P. 
Rating:
4.0

Customer did not leave a comment.

TINALYN B. 
Rating:
5.0

Customer did not leave a comment.

Marion H. 
Rating:
5.0

Super friendly staff both at pick up and drop off! I would use this location again.

ANDREWPAUL Y. 
Rating:
5.0

Customer did not leave a comment.

JENNIFERRUTH ANN N. 
Rating:
5.0

Customer did not leave a comment.

CRAIG W. 
Rating:
4.0

Customer did not leave a comment.

STEVENANDREW M. 
Rating:
5.0

Customer did not leave a comment.

ARCHIEDEAN P. 
Rating:
5.0

Great customer service and equipment. thank you so much

VANNESAKATHERINE P. 
Rating:
5.0

Chris was awesome! Friendliest customer service ever, even when working a holiday. Extremely impressed!

Lindsay H. 
Rating:
5.0

I did not see anything that needed improvement and the man working there that checked me in and out was very friendly and knowledgeable and had great customer service skills

YVONNEPRITCHARD H. 
Rating:
5.0

Customer did not leave a comment.

CARLOS F. 
Rating:
3.0

Had to travel to a more distant location because the truck wasn't available in Christiansburg. Otherwise the personnel were great

JAMESR M. 
Rating:
5.0

Love using their services……always accommodating and helpful!

STEVIEMAURICE A. 
Rating:
4.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

Everything was great. Thank you!

JEANAOTEY B. 
Rating:
4.0

Customer did not leave a comment.

DALEMORGAN O. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYTROY B. 
Rating:
5.0

Customer did not leave a comment.

TOBBIELYNN G. 
Rating:
5.0

Super quick drop off and no issues. Uhaul rep was friendly and quick to come over and help when he saw me returning the truck.

Kevin M. 
Rating:
5.0

Truck cab smelled like smoke. Not sure if you can do anything to remove the odor.

CHRISTOPHERVINCE C. 
Rating:
5.0

Customer did not leave a comment.

Jared S. 
Rating:
5.0

Customer did not leave a comment.

ADRIANMICHAEL T. 
Rating:
5.0

The GM at this location saved our day and U Haul's butt! I had made reservations by phone with your location in Salem VA 2319 W main st 540.379.3222. Upon arrival, the owner? had not a clue nor did he speak english or care and it ended up that they had made a reservation for PU in Waynesboro, Va! Our day started out as a nightmare but after a lot of time and phone calls (U Haul National Backup was weak as well) we found this location and got our move done. Cant complement the HUMAN service and empathy enough with this location!

CHRISTOPHERWARRE B. 
Rating:
5.0

Offer weekly rates on trailer

KEVINLAMONT S. 
Rating:
4.0

Make amends to me for renting me a truck that leaked very badly. My mattresses and other stuff got wet.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

ROBERTARTHUR B. 
Rating:
5.0

Awesome job

MARGAREEPEARSON J. 
Rating:
4.0

Customer did not leave a comment.

MARK R. 
Rating:
4.0

Customer did not leave a comment.

Troy M. 
Rating:
5.0

Many thanks for working with me to find a truck at the time I needed it, despite my mistake in the ordering process. The truck was in great condition with a full tank.

ROBERT WALLIS M. 
Rating:
5.0

Personnel was very polite and helpful.

DOUGLASGARLAND D. 
Rating:
5.0

Kim & Chris at this location were an unbelievable team, they worked very well together and made my rental experience an enjoyable one...

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

LEOEDWARD I. 
Rating:
4.0

Explain bill clearer

Gail H. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
4.0

We initially were supposed to pick up from the Williamson Rd location but were told to go to the Salem Turnpike location. Nobody was there when the store was scheduled to open. When the general manager came flying into the parking lot he did not greet us or apologize. He barely spoke to us, except to tell us he didn't have a truck for us. He sent us to the Melrose location. They had much better customer service skills.

William W. 
Rating:
4.0

The location is a little difficult to get in and out of, but nobody's fault and not anything can be done due to configuration of the streets. Staff was outstanding both in helpfulness and friendliness both at pick up & drop off.

Greg S. 
Rating:
4.0

Customer did not leave a comment.

BARBARADIANN B. 
Rating:
5.0

Will was extremely professional, friendly and accomodating

Scott V. 
Rating:
5.0

They were all polite and friendly

Melody W. 
Rating:
5.0

Well kept location

NICHOLASPAUL K. 
Rating:
5.0

Excellent customer service! Thank you!

Sunny Z. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

RALPHEDWARD N. 
Rating:
5.0

Very nice staff.

Lynn S. 
Rating:
5.0

I've always been pleased with UHaul. I can't think of anything they could improve on. I often recommend UHaul to my family and friends.

ALEXANDER PARKER M. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

It was a super easy and pleasant experience from beginning to end. Will definitely keep this location and place in mind if ever need to rent again!

Chrystal B. 
Rating:
4.0

Customer did not leave a comment.

TIMMONTE C. 
Rating:
2.0

We paid extra for a guaranteed pickup at 10am. We drove an hour in order to get the right sized truck, and when we arrived we found that the employee at this location simply hadn't come in to work that day. We spent more than 40 minutes on the phone trying to figure out what was going on. After more than an hour of waiting (with a sad baby in the car) someone was finally able to show up and get us our truck. The truck worked great, we were refunded our guaranteed pickup fee, and everything else was fine, but the delay was very unprofessional.

WILLIAM JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

Customer did not leave a comment.

Clyde F. 
Rating:
5.0

Christopher was excellent. Facility was clean and orderly.

Mark H. 
Rating:
2.0

Indicate the return time front and center like you do the pickup time.

ROBERTWAYNE M. 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
3.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

I tried to call to ask if I could bring truck early and I kept getting transferred to the national call center and put on hold for a twenty minute wait. I know you try to encourage everyone to do business on line to save money but that's ridiculous.....

William R. 
Rating:
5.0

Give Chris a raise,, he works really hard.

Ernest M. 
Rating:
5.0

Customer did not leave a comment.

LISAFAYE L. 
Rating:
5.0

Everything worked out perfectly. The truck was just the right size for the job and the staff was very helpful. I will go to this location every time I need to rent a vehicle

James O. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Priscilla M. 
Rating:
5.0

Very helpful with getting it done.

JOSEPHWILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

RICKDOUGLAS P. 
Rating:
5.0

All transactions went very well. I can not recommend any changes

MARVINRICHARD Z. 
Rating:
5.0

Customer did not leave a comment.

Victoria R. 
Rating:
5.0

Very easy and quick check out which is great after a long trip and move. The representative was super sweet.

Paige R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

LOUGEN F. 
Rating:
5.0

Great staff

JOHNWESLEY K. 
Rating:
5.0

Customer did not leave a comment.

MILDREDLOIS M. 
Rating:
5.0

Really great staff at this location. Keep up the good work!

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

OBELIAELOUISE H. 
Rating:
5.0

Customer did not leave a comment.

OBELIAELOUISE H. 
Rating:
5.0

Customer did not leave a comment.

GREGORYALLEN M. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

MARK V. 
Rating:
5.0

Kim has excellent customer service experience

BOBBY H. 
Rating:
5.0

Staff members were very helpful.

SAMUELLOUIS S. 
No reviews have been submitted for this location.

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