Customer Reviews for U-Haul Moving & Storage at Mile High Station

5,459 reviews

2000 W Lower Colfax Ave   Denver, CO 80204
(@ Zuni North of 14th St)

(303) 534-6072

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(303) 534-6072

2000 W Lower Colfax Ave
Denver, CO 80204
(@ Zuni North of 14th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Most of the staff I interacted with at this location were professional and helpful. No complaints there. However, the trailer itself was old, beat-up, and not very clean. The guy who connected the trailer to my car failed to put on safety chain S hook stoppers (as I found out later when I dropped the trailer off at Valley Feed in Bayfield).

Rebecca P. 
Rating:
5.0

Both the guy we picked the vehicle up from and the guy we returned the vehicle to were extremely friendly and very helpful. 10/10.

Cole L. 
Rating:
5.0

Your website related actions had a lot of issues. The physical part was cool but everything digital was annoying and needs to be improved. This is coming from someone that prefers doing things digitally than physically.

RICARDO C. 
Rating:
4.0

Easy and fast.

Aliaksandr N. 
Rating:
3.0

The facility was nice and the staff very helpful. The problem encountered was limited loading areas and access to the storage areas. Too many people were trying to gain access at the same time while one large truck was not attended in the single bay. This led to frustration among those that were actively trying to get things loaded in storage.

Bruce B.  |  First Impressions 
Rating:
5.0

Great experience!

Brian R. 
Rating:
3.0

Couldn't find the key drop box location. Walked around the building and lot multiple times. I gave up and left the keys in the truck.

MATTHEW S. 
Rating:
4.0

The mobile vehicle pickup process was hard with lots of strange glitches, and it seemed bothersome to the staff, but otherwise everyone was really friendly. The crew who checked me back in in the evening was super wonderful.

Katherine R. 
Rating:
3.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Great. Completely opposite of my pick-up experience

Jeffrey B. 
Rating:
2.0

If I was not baracaded in the customer parking lot due to over pile up of cars and what I assume laziness/negligence of the overall grounds maintence and upkeep, I would have been fine and on my way. But because I had to spend nearly an hour moving trailer after trailer, by hand, after the night of making furniture, which added nearly 2 hours to my already exhausting night, JUST SO I COULD TAKE MY CAR HOME, I would just be careful where you leave your own car. Clearly the grounds is not carer for and good luck getting a response from anyone that would be able to help, even if they wanted to, within a hour. Was told there would be a 57 minute hold time until I spoke with a rep. Absolutely one of the most frustrating nights of my life when I was forced to move a pile of heavy trailers just so I could go home after a long day.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Andrea H.  |  Overall Experience 
Rating:
5.0

Great customer service

CURT S. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

LEO C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
1.0

None, charged $45.16 after the fact for presumably dropping off at the wrong location. Not True! I dropped my rented utility trailer off on time at Paradigm Automotive 310 W Laurel St, Brainerd, MN, Charged $45.16 after the fact for "wrong drop off"! Apparently I was supposed to drop the trailer off somewhere in Denver, CO. RIP OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
4.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

MICHEL J. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

RACHAEL R. 
Rating:
1.0

FIX YOUR ORDER SCHEDULING! I got 3 emails from U-Haul indicating that my pickup location had been changed. THREE! Then when I went to the pickup location from the last email, they told me they did not have my reservation. I had to call U-Haul to find out where my reservation was! Original reservation: Aug 23, 2021, 11:06 AM 1301 W 38th Ave Denver, CO 80211 First order update: Sep 7, 2021, 3:11 PM 2105 Federal Blvd Denver,CO 80211 Second order update: Sep 7, 2021, 4:07 PM 2000 W Lower Colfax Ave Denver,CO 80204 Third order update: Sep 7, 2021, 9:00 PM 2105 Federal Blvd Denver,CO 80211 Final actual pickup location...BUT THERE WAS NO ORDER UPDATE EMAIL OR TEXT MESSAGE: 2000 W Lower Colfax Ave Denver,CO 80204 This bad business. You really need to fix your order scheduling. I don't have time to waste on your inefficiency.

GLENN K. 
Rating:
3.0

My only complaint is that when I got to my destination I was told that it wasn't hooked up properly. This happened also the last time I rented a trailer. It's frustrating because my car could have fallen off or been damaged because of this.

Alexandra C. 
Rating:
3.0

The woman who got me checked in was helpful and I was in and out quickly. The van was filthy. I had to spend 20 minutes cleaning the glass so I could see. Inside and out. There was a little over a quarter tank of fuel. Moving is already a stressful day. I think the expectation to pick up a clean, fueled vehicle isn't asking too much, is it?

MARK Z. 
Rating:
2.0

Not enough room to load and unload Did not furnish haul boxes

SAMMY J. 
Rating:
4.0

Customer did not leave a comment.

Jeanne D. 
Rating:
5.0

Loved the used boxes. Will bring a bunch by when I'm done. Appreciate being able to pay it forward. Absolutely will use your location and recommend you.

STACY S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS N. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

JANE P. 
Rating:
3.0

Customer did not leave a comment.

Molly B. 
Rating:
2.0

The facility and the one employee ( young man) were nice. The young man was nice but did not go out of his way to help. The uhaul app was very frustrating. I asked the young man if he could do the paper work on line and he said no it would take much longer. There was another girl there but she appeared to be on a tele call with someone and never helped us. Mostly ignored us. Everything was very clean but the customer service and process were less than ideal for that reason we will use uhaul as a last resort when renting a truck.

Eric N. 
Rating:
4.0

Customer did not leave a comment.

PETER J. 
Rating:
5.0

Customer did not leave a comment.

Rachel H. 
Rating:
5.0

Customer did not leave a comment.

Frank Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS R. 
Rating:
1.0

The mobile check in was an absolute mess. Could not find the truck and it needed too many phone numbers. The staff were completely unhelpful. Took 45 minutes to get a truck which cut into our moving time and schedule. Then I tried to call to extend the time as the website was not letting my extend. It told me my wait time was 63 minutes so I asked for a call back. When I got a call back I was working through the keypad options and the call dropped. Also the gas policy is extremely confusing and misleading. Overall this was a terrible experience and I would not recommend to anyone.

Michael M. 
Rating:
1.0

This location is unbelievably bad. Like, corporate needs to intervene. The last time I dealt with them, some crack head who works there who had recently been in a fight and had his face rightfully bashed in IMMEDIATELY started making idiotic demands and arguing with me and commenting about his pay, literally right when I exited the vehicle. All I wanted to do was drop off the vehicle trailer but he REFUSED to operate the ratchet straps that were so rusted they couldn't be used. Something about liability? JUST REMOVE THE RATCHET STRAPS. He unironically charged me $15 to operate the trailer's built in ratcheting system. Incredible. Don't even get me started on the second time. It's truly incredible how literally every step of the way is some asinine obstacle that makes zero sense. I can't even begin to describe just how bad it is at this location. Beware.

Theodore R. 
Rating:
3.0

One tire was low on pressure, 45psi. Three of the four rivets holding down the electrical cable connection were broke causing an intermittent trailer alarm on my vehicle. I had to ground the wire.

ALDEN L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Gentleman who took the trailer was very friendly and upbeat even though it was very early in the morning. Efficient and made it hassle free to drop off.

RICHARD S. 
Rating:
1.0

When I returned my truck I was approached by two U-Haul employees by the name of Zackariah R. and Samuel Bl. I informed them that I was doing a mobile check-in as I do every time I rent a U-Haul truck. The employee threatened to reverse my rental and told me to cancel it and thay I could not do it Via mobile will check in. I told him I prefer to continue to finish it anyway. And I did so. I had not yet completed the mobile check-in or finished gathering my things from the back of the truck when One of the employees came and grabbed my equipment. He grabbed a stack of my blankets that I purchased at U-Haul, and told me that they belong to U-Haul because they say U-Haul's name on them. I told him that they are my blankets and took them back from him and he threatened that I would never be able to rent again. In addition when I began taking photos of the vehicle and odometer for this exact reason, the other employee threatened to add a cleaning and fuel charge onto my rental. Upon looking at the receipt, I was charged $30 for 4 gallons of gas and $30 for a fuel charge. Attached I have provided photos of the truck upon my return which show the mileage and odometer and fuel level at one quarter not at the level for which I was charged. In addition my truck was dispatched at a fuel level lower than 1/4 tank and I should have been credited as I brought it back at a quarter tank for this reason. Not only am I requesting a full refund for this additional charge, I'd like to file a formal complaint, and request a full refund for this rental. I rent U-Hauls multiple times every single week. Not only do I feel disrespected and lied to. I also do not feel valued whatsoever as a customer who spends hundreds of dollars every week via your company. There are many other truck rental services that I could use and I choose U-Haul for their large presents and customer service. This is not an example of good customer service or service in general. Attached our photos of all sides of my vehicle as well as a photo of the odometer with fuel level and back of the truck. Please give me a call at 720-921-4051 if you have any questions.

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

BRAD B. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
1.0

Once the transaction was completed. We were told the unit was 5th floor and had to carry stuff 10 steps up. I am disabled and able to fill a 5x8 unit. That was a joke. He could have told before we agreed. I waiting to be refunded. Can not make a move until I get my refund. Thanks!

valorie v.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Once AGAIN they Did a Outstanding Job.. Thank You Uhaul Fam 👍

CRIS V. 
Rating:
5.0

Very friendly and helpful interaction with all the staff during pickup and return!

TIMOTHY F. 
Rating:
4.0

Customer did not leave a comment.

Rebecca C. 
Rating:
4.0

Customer did not leave a comment.

Carlo B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARVIN G. 
Rating:
4.0

Customer did not leave a comment.

AMY J. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

fast, friendly, no drama, always have trucks/vans available and ready to go. couldn't be a better experience!

Albert G. 
Rating:
5.0

It was a great experience! Everyone was very helpful and got me in and out quickly. The van was brand new and in great shape. Return was easy, no unexpected charges. Will definitely be back!

Max K. 
Rating:
1.0

I just got double charged for my rental, initially was authorized to take the truck at $61.xx and upon return paid $70.xx which is fine. But a couple of days later (today) I received a second charge of the initial $61.xx amount. Need this fixed ASAP. Nobody has money right now & every dollar counts in these times.

Joel G. 
Rating:
1.0

I arrived at the location five minutes before closing. I watched both employees finish cleaning out two vans. They went inside the building and locked the door. A few minutes later they came out, walked right by me, got in their cars and drove off. They did not acknowledge me or say a word to me. Thanks U-haul!!

HAROLD K. 
Rating:
1.0

Customer did not leave a comment.

Devin A. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
4.0

No commentary or friendly customer service

BRYAN T. 
Rating:
4.0

Reservations not associated to my account, wasted time on pickup and check-in

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
3.0

Questionable recommendation. Hood was open when it was given to me. I returned the truck 2 hours later and was called the next day asking where it was. Not comforting to think the vehicle was missing on my time clock. Why not look before calling the customer. Rating would have increased if I didn't get a call.

GABRIEL M. 
Rating:
5.0

Rental and return were both super easy. I should have reported that the driver-side visor receptacle was in bad shape, so the visor wasn't easy to keep totally out of the way.

Sami I. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND A. 
Rating:
3.0

The first person I dwelt with was little personable and had no advice as to where I should park to unload. Considering I explained that I had jut drove 19 hrs. And only had a couple of hours to un load. I felt there was no empathy. The second young lady was nice polite and a nice smile making my streass from a long trip jyst a little easier.

Armando A S.  |  First Impressions 
Rating:
3.0

I was charged an additional day for being 7 min late

Lindsey W. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Very nice employees, helpful, and made this part of the move easy.

Andrea M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY U. 
Rating:
3.0

Customer did not leave a comment.

JOHN R. 
Rating:
3.0

The location itself actually sucks to find and access thats the only reason for low marks the employees were terriffic and the vehicles were clean and ready to go

Daniel S. 
Rating:
3.0

Customer did not leave a comment.

ANNASTACIA B. 
Rating:
2.0

The "owner" was an absolute useless, degrading, asshole. When a customer asks for help, your response shouldn't be "you didn't read the email did you?". The vehicle i picked up had less than 1/8 tank of gas and stalled twice in traffic. The only saving grace was the wonderful, understanding, sweet man that did my check in when I returned the truck.

Lindsay P. 
Rating:
3.0

Customer did not leave a comment.

Kourtney W.  |  First Impressions 
Rating:
5.0

Once you download the app, everything works smoothly.

Carlos H. 
Rating:
5.0

Customer did not leave a comment.

Emily Q. 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY N. 
Rating:
2.0

Communication and thorough information

DAVON M. 
Rating:
5.0

Everyone was more than friendly and helpful to me, going above and beyond to give excellent customer service. If I ever need any kind of service U Haul provides, illbe going to this location. Adrian especially elevated my experience into an unforgettable one, through his consideration and care for customers.

BRANDON B. 
Rating:
5.0

Best U-Haul experience ever. Pleasant and quick.

MARGIE M. 
Rating:
1.0

Samantha the manager appeared to be training a new employee "helping" me and was rude when I questioned why I had to use my phone, my data, and camera to take the photo id of my license. She commented how they don't have cameras and everyone has to have smart phones now a days. After I proceeded to tell her that the only thing required from me is an ID and money to rent, she then was rude and continued to argue how smart phones are required to rent. It appearently is a huge issue to ask for my rental in paper writing too.. Your after-hours check in service is a joke for an app,and no one answered after an hour on hold with the 1 800 U-Haul number. The trucks had boogers on the the inside of the windows and on the steering wheel, and when I asked the girl who pulled my rental out to me, she said that's "normal". This was fucking disgusting and one of my worst U-Haul experiences ever in Colorado...

BENJAMIN H. 
Rating:
5.0

I was confused about the mobile rental. I know it sounds crazy to me when I say it but I thought the mobile rental meant no contact for a key. I figured it out with your top notch team and the day was easy. The gentleman that checked out the truck should get a raise. He was the best while training new person. I would leave a review for him if I knew his name.😉

Cindy J. 
Rating:
5.0

Customer did not leave a comment.

TERRY H. 
Rating:
5.0

Customer did not leave a comment.

LUCIANO S. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW K. 
Rating:
5.0

Customer did not leave a comment.

Alexander M. 
Rating:
1.0

When you book the car it should be clear that you need to bring another form of verification. I could have easily brought my passport but trying to get a friend/family member to answer a call from a unknown # in the middle of the work day cost me 20-40 minutes of move time which I was paying for. The front desk offered no remedy to this problem. Is it not possible for me to walk in off the street and rent a vehicle with my driver license and credit card?

Terry R. 
Rating:
4.0

The address of 2000 W. Lower Colfax came up as 2000 East Colfax when I clicked on the link sent in my text. It navigated me to Colfax and Gaylord St. on E. Colfax. Very far out of my way. The confirmation text should say U Haul on 14th & Federal, by Mile High Stadium.

SHIRLEY P. 
Rating:
5.0

Everyone was very helpful from the start to finish. The online reservation system was very well thought out and easy to use. Thank you.

Daniel C. 
Rating:
1.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

It's not the location that's the issue it's the online process that's the problem it's not user friendly! You are told to make an account and then during the check in the gentleman says to go through as if you don't have an account. After 30+ minutes finally got it. Then you have to go find the truck wait for references to be contacted then follow more steps and then walk all the back to the lock boxes to get keys. Then walk all the way back to take more photos.

Michael H. 
Rating:
5.0

Staff was friendly and pleasant to work with! Thank you

JUDITH O. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY C. 
Rating:
5.0

U haul is great, convenient and affordable

Kathryn G. 
Rating:
5.0

Customer did not leave a comment.

Kamil P. 
Rating:
5.0

Customer did not leave a comment.

BRANDON L. 
Rating:
2.0

I reserved a furniture dolly online, when I came to the location, they didn't have a furniture dolly. Although they refunded the charge, it added a significant about of time and hassle to my move. I'd the equipment isn't available, I should've been notified beforehand.

Cannon M. 
Rating:
3.0

Make sure that you do not have an extra gas in the truck. They will not reimburse you!

ANNETTE K. 
Rating:
5.0

Great employees! They were friendly and not burnt out. And, really liked the phone app. It made everything quick and easy. I appreciated the two guys on-site in the lot as I had a few quick questions which made everything run smoothly. And the two girls inside were fast and helpful. This site is well (but not over) staffed.

larise M. 
Rating:
3.0

Extremely efficient. Online check-in made everything run smoothly.

Matthew M. 
Rating:
4.0

new truck had no AC so i could not drive more than a couple hrs at a time

Kenneth U. 
Rating:
2.0

COVID killed positive customer experiences. Check-in was quick. Trailer I ordered was not available and we received a larger trailer without being told. This being said, while I do think we should have been notified prior to getting the trailer, we were appreciative for the extra space. The owner with long hair was a robot and had no appreciate for customer service experiences. In and out. I believed I reserved a hitch with my trailer and it appeared I had not. The owner could have gave to shits about the fact we had just rented a trailer and couldn't pull it. When I said I thought I had reserved the hitch to buy, he proceeded to say they hadn't had a hitch in 3 weeks so I was wrong. He then proceeded to make it sound like we wouldn't find a hitch around town and named a few places (after I was left standing there wondering what to do next) miles away that might sell hitches. He had zero empathy, zero sympathy, and honestly will be the reason I don't go back. You're the owner. Get your shit together.

ISAAC D. 
Rating:
5.0

Customer did not leave a comment.

Chris B.  |  Overall Experience 
Rating:
1.0

My property came up missing from my unit, druggies hanging around, rude staff, staff violated contract

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany H.  |  First Impressions 
Rating:
5.0

Check in is slow. He remained calm and very informative. Only one service person on the weekend. Everything else was fabulous, all staff are friendly and vary helpful.

Charlotte C.  |  Overall Experience 
Rating:
5.0

The staff, especially Adrian, was very helpful.

sean m.  |  Online Move In 
Rating:
1.0

Overall the experience at this place was pretty bad, and I don't recommend using this facility or U-Haul storage until they get their promotions, pricing, and offers straightened out. Beside my specific issues detailed below,, there is only ONE elevator for the whole facility and ONE loading dock. So if you show up and those things are in use, your pretty much screwed when it comes to moving and storing large or heavy items. The manager is a nice guy and ended up helping me with the issues, but this location and U-Haul corporate need to work on their communication and offers. I was offered a free month of storage from U-Haul, only to arrive with a full moving truck and be told that the offer wouldn't be honored at this location, despite nothing online, in email, or on phone ever telling me that would be the case. I was also charged for the lock that was supposed to be free as a promo offer. The manager informed me that they didn't offer any of these promotions and I would have to pay. Online also guaranteed an indoor, climate controlled, secure unit. What I got was a chain link fence exposed to all the other units around it, not very secure at all. The manager told me they couldn't resolve any of my issues immediately, and needed to get more info. It took a full month before I was contacted and the issues were resolved. The manager was helpful in the end, I just wish he could've resolved the problems more immediately. On the same day I arrived other people were arriving with the exact same misinformation about a free month of having a unit. Its super annoying to have to pay for something you were told was free and for it to take so long to be resolved.

Nicholas G.  |  Overall Experience 
Rating:
1.0

We reserved (and paid for) a unit that was 10x10x8 feet. The unit we had was not this large (it was not tall enough). As a result, our stuff that should have fit from a 15 ft truck did not. I called three times and left a message for Diego to call me back to discuss and never heard back.

Andrew f.  |  Overall Experience 
Rating:
3.0

Was still charged after cleaning out the storage

Jessica G.  |  Overall Experience 
Rating:
1.0

They very rude not helpful. Stated they were closing and we had no access #, so we never even saw the storage unit. Could not reach anyone by phone. Will never use this part of uhaul service again. If there was a rating below poor they would have received it. Daughter had the same experience in CA

henry h.  |  Overall Experience 
Rating:
1.0

When we went to move our things out, I told the lady at the front desk we were moving everything out. She did not say anything about a walk through. We removed the lock, got all of our things out, and left. I continued to get bills for 3 months. When I called, I was told there was still a lock on our unit. Then the lady said I was yelling at her (I was not, I was asking for a copy of the phone conversation as uhaul repeats to you 800 times while you are on hold for 40 minutes) and she hung up on me. The customer service at this location is TERRIBLE. Do not go through the hassle of renting a suit here.

Travis m.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

GRACE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin A.  |  Overall Experience 
Rating:
4.0

Great experience. Sam was very helpful and courteous at check-in.

Patricia B.  |  Overall Experience 
Rating:
1.0

My Experience with U-Haul right off the bat was horrible. I was quoted an original price of 860 some. went back two months later to check on my quoted price and ultimately the manager in Flagstaff Arizona said no we will not honor that. I guess my price was never locked in? One of the employees even said that it looks like we seem to have an error your price is still fluctuating with the daily quotes. My verification code didn’t work or they just didn’t care they wanted a receipt from my email. which they failed to send me even though they had this quote listed in the notes. I was told this was a mistake but not until the day of. Multiple employees said this problem would be fixed but ultimately the manager declined after months of constant callbacks and negotiating the last day the manager ultimately said no to me. I insisted that she goes back and look over the recorded phone call as I wasn’t making any of this up. But Apparently that takes too much time. I had all dates written down for when I called in and even what went into their notes. It got to the point I could tell the U-Haul employees a lot more about what was going on. I knew what was in their notes more than they knew. They would have to go digging or looking through the system they said?!?! or the computer was slow or was put in a different system?!?! What? What kinda of system are you guys using. And they even accuse me of lying on the occasion. When you call the one 800 number and if the local office doesn’t pick up, it outsources I was talking to people in another state sometimes. Extremely annoying and arduous system I’ll write down peoples names, they couldn’t give me an identification number or obviously the last name so I would say “hey I talked to Karen from corporate” “Oh OK will wait for those notes to show up in our system” next day talk to a new employee, explain what happened. “we don’t have a Karen here” I understand you don’t have a Karen but Karen form Corporate after calling the one 800 number to complain about you Guys said you’d fix it and she left notes.” And it just never ended. Had to talk to 10 different people. My price was never locked in, the month of March the price was 900, the price in April was 1100 and after talking with them for months they wanted to charge me the quote of the day which was 1200+ they wouldn’t even next off a couple hundred bucks. For everything we’d been through and they all knew me by this point. It was so sad. The day of I called budget and they got me the same truck for about 890 was soooooo happy. To top all that off I forgot that because I didn’t get the truck my storage unit price went up. They quoted me 90 something. The day I showed up in a new state with no where to put my stuff they wanted to charge me 114 bucks a month. I I finally just got out of the U-Haul storage went with a local Fort Collins storage facility, 80 bucks a month same size and all. budget trucks are almost 2 or $300 cheaper than U-hauls on any given day. I still need to move a lot of stuff from Arizona to Colorado. Let’s just say budget and local businesses is getting all of my money not U-haul. If you use U-haul and you like them that’s fine. But if you’ve never done business with a moving company I recommend trying to stay local and small. U-Haul just wasn’t for me everywhere else was just amazing.

Ray L.  |  Overall Experience 
Rating:
5.0

Nice people and very clean

Vince B.  |  Overall Experience 
Rating:
1.0

I had a terrible experience overall. Upon my move in after a 8 hour drive pulling a trailer I showed up with just enough time to check in and unload a trailer of stuff. Upon check in the employee did not tell me that the elevator does not go to the 4th floor!! that's insane! how could someone not tell me that I'd have to move up stairs. The move in logistically took longer and was harder and I was upset about. I would not have agreed to store my stuff there if I had known that the elevator did not go to my floor. However the office closed for the day by the time I discovered this incredibly inconvenient aspect. Then over six months I pay more than my previous storage company and pay my unit a visit. During this second visit I discover that my floor is not climate controlled and temps outside are in the 90's !! why did no-one tell me about this?! I would not stored my stuff there had I know. the location is advertised as climate control yet no-one told me my floor was not. After hours sweating and getting what I needed I ask to talk to a manager. The manager listened to my complaints but did nothing other than to suggest I move to the u-haul down the street. I ask if she could allow me to use a trailer to do so and she says it will be $25 , really you can't even comp $25 for me ! Knowing I have to move by myself in the heat and when I was not planning for this move! wow. really no shits given. no offer for a free month and trailer. no offer for help. no apology. I rented a trailer and moved my stuff to a different company and will never store stuff with U-Haul again. You lost a good costumer. Upon returning my trailer I talked with other customers returning equipment and they had complaints about U-Haul as a company as well as this locations staff. Did I mention the damage to my belongings because of the heat ?! no here, I will be placing a damage claim.

Christine S.  |  Overall Experience 
Rating:
1.0

I would like a refund. I was told I would be able to get 1 month of a "free storage unit" with my moving truck rental. Instead I got nickeled and dimed for the storage insurance and having to buy a lock. Seriously, you make everyone use your locks? And you can't return it? That is ridiculous. Instead of it being free I have to pay $17 but what choice to I have because the plans have been make and I am at the facility. The staff (I believe her nametag said the owner) was very rude and condescending about everything. I really do want my money back.

ANDREW W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nick W.  |  Overall Experience 
Rating:
1.0

Lady at counter was very rude. Said we could not use our combination lock purchased at another uhaul facility. Said we could not rent space without a local address. Son doesn’t start school until fall, so we do not have a local address. That is why we are storing his stuff. Storage was supposed to be 10’ X 5’. It was much smaller. The door was around 32”. No way to get a couch in. They had no other space available so we canceled. Very frustrating experience.

Michael S.  |  First Impressions 
Rating:
5.0

Very friendly staff

Andreas B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONNA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brandie b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charlotte C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica M.  |  First Impressions 
Rating:
1.0

Nickel and dime must be your business model huh? First off, I spend 2 hours on the phone with U Haul just trying to set up a storage unit (which they originally said it would be in a different location but my confirmation email said it was this one). Then you charge me for a lock? Your policy requires a "specific lock"? Thats dumb. That really is. I was told on the phone what my cost would be (with the free month) and then to after be told about needing to pay for insurance and a lock. That is just ridiculous. I am very unhappy with U Hauls poor customer service and their "hidden fees."

ANDREW W.  |  First Impressions 
Rating:
3.0

There was no indication and I was never told the unit I was booking was on the fourth floor and only accessible by stairs.

Bradley G.  |  First Impressions 
Rating:
5.0

Very helpful staff. The front desk clerk was informative and kind. She answered and questions we had. Also the employee who helped us detach the trailer outside was top notch. He helped us with a lock issue we experienced and made the whole experience smooth and efficient.

Daniel S.  |  First Impressions 
Rating:
1.0

Elevator were locked had to carry all my stuff up and down the stairs

Shandel A.  |  Online Move In 
Rating:
5.0

We had a good experience with this U-haul location. Office staff and the guys out in the yard were quick to help and friendly. We had storage set up and trailer returned in no time.

Damien B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose B.  |  Overall Experience 
Rating:
5.0

I had trouble in getting out of the parking space. The general manager came out and helped me and went way above the call of duty. They made this project go easy and were really helpful One of the best experiences o have had with any rental location

Vince B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rita w.  |  Overall Experience 
Rating:
5.0

Everyone throughout the process was very helpful and friendly

kyle f.  |  First Impressions 
Rating:
5.0

The staff are very helpful and compassionate...I am very THANKFUL for my choice in using this facility with their anazing staff.

PAMELA C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RYAN P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Isaac C.  |  Overall Experience 
Rating:
5.0

Easy move in. Friendly and helpful staff.

Cindy V.  |  Overall Experience 
Rating:
5.0

Everyone could not have been more helpful and friendly.

Glenn P.  |  Overall Experience 
Rating:
5.0

Thank you for the support during uncertain times. :)

STEPHANIE H.  |  Overall Experience 
Rating:
5.0

I had a problem with a trailer hitch installation involving a different U-Haul location and the staff at the mile high station location went out of their way to help resolve my issue and get me the perfect temporary storage solution to relieve some of the stress during a difficult cross country move.

John A.  |  First Impressions 
Rating:
4.0

With a single loading bay and single service elevator for the upper floors, expect needing patience for loading/unloading larger amounts of possessions in and out. There is space for about 1-4 customers to load/unload from if you count the side door and they have 4 carts appropriately. Realistically, there's space for 1 customer during business hours via the loading bay as the side door is EXCEEDINGLY inconvenient for more than a few possessions. DO try to have 2+ persons when on the premises, as it'll be a lot safer and quicker to operate with the system that's in place. I wish I could recommend it, but the lacking of designated loading zone options makes it difficult to do so for the price unless it's convenient for you... The staff there is very aware of this and try to make it easier if they can. Thank you all for your help with the situation that lead to my needing to use your facility! :)

Jonathon D.  |  Overall Experience 
Rating:
2.0

I rented a van and a storage room. I loaded my items in the van and returned to the storage room to unload. Upon returning, after employee hours, but in access hours, I found the lock to my new storage room had not been removed. This prevented me from unloading the van.

ROSSI G.  |  First Impressions 
Rating:
5.0

Very nice and helpful 👍🏽

rita w.  |  First Impressions 
Rating:
3.0

Although staff processed our requests and we were able to utilize the storage unit without issue, there was a feeling the staff could have cared less about the customer. Nevertheless we were comfortable having our belongings housed there.

angela h.  |  First Impressions 
Rating:
2.0

My order was canceled for my truck because i was there at 3pm instead of 1pm. I was told this was a loose time table and no one even called me before cancelling it to see if i was just running late. I didn’t know it was cancelled until i got there-luckily they were able to still give me another truck-but i thought that was a big turn off from the start. I also wasn’t happy that when i called prior to booking the truck/storage unit regarding the 1 month free rent that i was told absolutely nothing about purchasing insurance or a circle lock-which i would’ve looked into prior to arriving for my pick up yesterday. Then, after spending 20 mins rebooking everything, we were told our truck was in row P...which had no keys. They then looked for the keys for 15 mins before giving us a different truck. We returned that truck at 6:45pm last night and I watched the workers drive it away after telling us our gas mileage and approving that the tank was refilled. I then received a call yesterday saying they couldn’t find the keys. Seems like a lot of lack of communication and it ultimately ate up 45 mins of time we could’ve been moving.

Nicole C.  |  First Impressions 
Rating:
3.0

I rented a 8' x 10' x 8' unit. When I checked in, the height of these units are only 6' high. When I asked about the height, they said it is on average 8' high. It's not even close to 8' high. This is completely misleading and actually false advertising. When I asked, they said they could move me to a different unit, but it would be more expensive. No other options or offers. Manager on staff was very rude and not helpful at all.

Kenneth T.  |  First Impressions 
Rating:
5.0

Very prompt and courteous

Robert E.  |  First Impressions 
Rating:
1.0

The service was poor they gave me a storage that was already taken so they had me running around for a while , and then They forgot to give me my 20% discount for being a member of the AARP Club.

rick d.  |  First Impressions 
No reviews have been submitted for this location.

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