Customer Reviews for U-Haul Moving & Storage at Milton Crossroads

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Milton Crossroads

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Ante R. | Overall Experience |
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Customer did not leave a comment.

Adam M. | Overall Experience |
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We had 2 storage units at this location. It was always maintained and clean when ever we had to visit. The staff was helpful when we needed something. I would recommend using this storage facility.

LONG N.
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Very nice location. Clean and spacious.

PATRICKL G.
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Good quick service

Bianco Home Stag D.
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Customer did not leave a comment.

David G. | Overall Experience |
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Because of our need to relocate both our home & business, we have experienced a number of storage companies; Public Storage, U-Haul, Apple/Access & SmartStop. The last 3 had indoor climate controlled units. Apple/Access were just not clean. U-Haul was far better, but did not have the size required (10x30) when we need to rent. SmartStop was the best. Your bay doors are the best. The lights really aid to the safety and provide excellent information regarding when to enter or leave. The facilities at Lawson & those of SmartStop are superior because they were built for that specific need. Apple/Access have adapted warehouses to meet their needs; which in my opinion, just did not work as well as yours. Miss Vanessa, the manager, was very helpful and was always smiling.

HAROON K.
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My first time renting since the new process of self check in and return. The staff member almost got annoyed when I asked questions about it or was confused as to what was part of the self check in and what I can ask for help with. Overall, poor experience.

stephan H. | First Impressions |
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Customer did not leave a comment.

Daniel B.
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Customer did not leave a comment.

ALISON H.
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Customer did not leave a comment.

Zachary B.
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So many things went wrong. When we got there we tried to do the self service and the system would not work so had to go in. Ended up having to take 10 pictures of my drivers license to make it work. When we finally got it to work which was 20 minutes into my scheduled time with the truck we went outside to find our truck wasn't even there yet. We had to wait another 10 minutes for our truck to be ready so 30 minutes into my scheduled time. Then upon returning there was no where to park the truck so we had to park along back then got in trouble saying we shouldn't have done that. I get my receipt through email and notice they charged me 230$ more then they should have so now I had to call again and complain to get my money back. Found out they charged me for 2 days even though we only took an hour and charged me to have the gas tank full when it started at a quarter. I finally got a receipt with my refund but its taken multiple days to come I know its that banks are slow on refunds but still annoying because it shouldn't have been charged that amount either way. I think 1 this company needs to take there time and read over things before unchanging someone 230$ and 2 be more prepared my truck should have been ready at 10am when my pick up was not 1030. If you need to reach me at 5192121614 or sami_bailey13@hotmail.ca I would be happy to clarify anything. This was one of my worst experiamce and as of now I will not be booking again or recommending to a friend

Dan G. | Overall Experience |
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Very clean, well lit up, secured safe storage facility.

Stephanie P. | Overall Experience |
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The Team in Milton were always friendly and professional and willing to assist at every opportunity.

julie p. | Online Move In |
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Customer did not leave a comment.

HUSSAMEDDIN K.
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Customer did not leave a comment.

KISHORKUMAR P.
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Every thing is parfect. Clean and staff is very helpful and well organized.

BERNARD B.
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Truck needed some brake work as it vibrated when stopping

Kenneth M. | Overall Experience |
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This is a clean and well lit facility close to everything.

KWAKU A. | Overall Experience |
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Customer did not leave a comment.

Kwaku A.
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The back of the truck had wet paint on the floor from having been recently repainted most likely by the maintenance crew and it stained a few of my items. The lady at the desk was kind enough to give me blankets to put on the floor of the truck for free though so kudos to her for a great response!

MURADKHAN B.
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Customer did not leave a comment.

kelly F.
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The booking experience seemed simple and straightforward and all of my questions were answered to my satisfaction. I was informed that a scheduling manager would call me 1-3 days prior to the bins being dropped off and that it would not be an issue for same-day pickup. This was an key reason we booked with uhaul. Fast forward to the week of pickup I did not receive a call from a scheduling manager and was transferred and passed off to client representatives everytime I called to inquire about the boxes being delivered. It was an unnecessarily frustrating experience starting on Wednesday - Saturday. We were finally able to speak with an individual the morning the boxes were scheduled to arrive (we had to call you!) and was informed the boxes would arrive late and could not be picked up on the same day. This was infuriating as we resided in the urban core. Thankfully, Sam was on the job! She went above and beyond to resolve all of the issues we had faced with uhaul. She was kind and considerate, and promised to rectify the solution. We did not receive all of the boxes we had ordered, Sam ensured that an additional box was dropped off and even came back in the evening to pick the boxes up from the street. On requesting that the boxes be delivered at a later date, Sam checked in and verified the time of drop-off and pick up. Sam single-handedly redeemed our U-Haul experience!

Fanitsa H.
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The UHaul reps who helped us were friendly and when I returned the dolly, the one employee told me to leave it with her and she'd take care of everything. No laziness or grumpiness :)

RONALDW L.
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Customer did not leave a comment.

KWAMEANDRE A C.
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You already on top of your game !!

JESSE B.
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Customer did not leave a comment.

NEBUKOSHY T.
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Neat place. Service was quick. Wait times to get to the counter is high. Otherwise no complaints.

AMARF H.
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Customer did not leave a comment.

Anne D. | Overall Experience |
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U-Haul storage at Milton cross roads is amazing! I was there for over a year and never had any issues. Always clean and well taken care of, and plenty of bays to move in and out. Vanessa, the general manager, is incredible! She does her job thoroughly and professionally, always displaying a high level of empathy and compassion, and willing to go above and beyond to ensure customer satisfaction. I highly recommend this particular location for a of your storage needs!!!

RICARDO R.
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Got no complaints

Muhammad S.
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Customer did not leave a comment.

BRIANJ M.
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Customer did not leave a comment.

TEHMINA M.
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Customer did not leave a comment.

emmanuel p. | First Impressions |
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Thank you for the friendly and thorough customer service while I had trouble with my credit card!

ZAHIDSULEMAN A.
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The Uhaul app for Android is horrible and unusable. The worst customer experience anyone can get. After taking a picture (for the license) or the dashboard (for gas and mileage), and submitting the pics, the continue button was greyed out and caused a lot of inconvenience in returning the vehicle after hours.

Leonardo B.
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Nothing to complaint, clean, fast, and efficient drop off.

VERNES O.
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Very efficient check in. Installation of trailer, though not successful, was a good attempt. Used cargo van instead. Only problem was finding where to drop off van. Equipment return well directed with arrows but actual location not marked at all.

linda D.
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I would love to speak to someone about how my reservation was handled as well as the rudeness of some of the people at your locations. As well, I cannnot print off any of the invoices for the costs involved for my Ubox and I keep on receiving messages from you in French and I certainly do not speak French. It would be great to speak with someone from your company who would be able to assist me with my previous booking. Thank you.

JACQUELINE F.
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Customer did not leave a comment.

Ralf P.
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Customer did not leave a comment.

GEORGE R.
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Customer did not leave a comment.

Tianxiang L. | First Impressions |
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Customer did not leave a comment.

Tianxiang L. | Overall Experience |
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Customer did not leave a comment.

DANIEL B.
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Customer did not leave a comment.

ANDREWJOHN M.
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Was an amazing experience!

Arasu K. | Overall Experience |
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Customer did not leave a comment.

FABIO A.
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Customer did not leave a comment.

Gabriel L.
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Customer did not leave a comment.

DOUGLASJ P.
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Very expensive for mileage

PAULM S.
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Customer did not leave a comment.

sONIA T. | Overall Experience |
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Really liked their professionalism. Very courteous, excellent staff. To me the best storage in Milton

ABHISHEK W.
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I didn't get any receipt when I returned the vehicle, representative was rude like he is doing some big favor in renting a vehicle. I am being charged double the amount of vehicle, and it's still not resolved yet. I would not recommend this location to anyone.

laura w. | Overall Experience |
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All I can say is thank you for keeping me informed on my monthly charges and the experience was most welcomed

bryan K.
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Have the truck size confirmed over the phone available.

Osama E.
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Customer did not leave a comment.

JAMESN R.
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Customer did not leave a comment.

JASON T.
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Very quick and knowledgeable staff !!!

Neil G.
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Customer did not leave a comment.

ZAFAR M.
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The person at the reception was very kind and courteous

BRANKO A.
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Customer did not leave a comment.

Branko A. | Overall Experience |
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Customer did not leave a comment.

ROHIT K.
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Long delay at the counter to pick vehicle and renting stuff. The associate was slow and wasn't computer savy...took long time to rent a dolly (30mins at the counter). If they are not sure of stuff on system, they should seek help from other rather than making customers wait..

SAEED P.
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Customer did not leave a comment.

ZBIGNIEW S.
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Everything was perfect and the only thing that would make it even better is longer hours of operation

ANDREA F. | First Impressions |
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only complaint is that the units are picked by the system and I could not get a unit closer to my other two units

JASON T H.
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The U-Haul app would not upload my photos from my cell phone. This is he second time. Everything else was excellent (fast, curtious, helpful).

Zeshan M.
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Customer did not leave a comment.

FRANK L.
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Customer did not leave a comment.

BHAVISH T N.
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Location was good. Lady who helped me to check in my reservation was friendly and polite. I was disappointed the truck was not cleaned from the exterior-not for aesthetics, but rather driver safety. Windshield and side Windows had quite a bit of dirt and grime that made it difficult to see when driving. Would recommend that vehicles get an exterior wash to ensure good driver visibility. Aside from that overall rental experience was efficient and easy.

ALEXANDRU C.
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Customer did not leave a comment.

WENDYA S.
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Customer did not leave a comment.

Barrie C.
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Customer did not leave a comment.

HUSAIN RAZA S.
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Per mileage charges are expensive.

MHD EID D.
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i received my personal shipments and most of it coming as pallet and making the ramp more near to the car will make the moving easier and the availability of Pallet Jacks utility manual or electrical will be added value for business user

TONELLEJEWEL P.
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Customer did not leave a comment.

Barbara R.
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Told to drop keys off near main entrance in a pictured orange drop box. Looked for almost an hour. Called U-Haul and no one could help. Turned out it was a green slot in the wall on the left side of the building where storage was. Receipt said $100 less than the bill. Requested explanation and website said someone would contact within 48 hours. No one did and card was charged

ARIELMATEO C.
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Customer did not leave a comment.

WESLEY B. | Overall Experience |
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Customer did not leave a comment.

AHMEDMEDHAT ABDU S.
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I rented the cargo truck from 2pm to 11am. then you let me pay 2 days !!! Shame on you!

MICHELE B.
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Customer did not leave a comment.

Fahid T.
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Customer did not leave a comment.

JUNAID FAREED B.
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Customer did not leave a comment.

Jefferson A.
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The manager Vanessa was so rude , and unprofessional. It's a shame that's who is running the store

HILDEYARDOVJERYL T.
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Very nice and helpful staff made the experience great and seamless both with phone support and in person

Jason D. | First Impressions |
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Walter was great! Although hey.... there is a rodent trap in my unit... is this supposed to be there? Thanks, Jason

Andre F.
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Customer did not leave a comment.

DONALDE A.
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Make sure the windshield washer fluid is topped up among others - I had to stop to buy some!

Baldeep H.
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This was my first time being able to use UHAUL. From the online reservation, in store staff to the crew at pickup and drop off - simply amazing. Highly recommended. Thank you.

Dwayne N.
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Customer did not leave a comment.

HUSAM A.
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Faster services and check in while picking up the car

NICHOLASI N.
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Customer did not leave a comment.

Dan G. | Overall Experience |
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U-Haul storage was the best storage facility I have used. Well lit, secured and safe, clean, and reliable. From now on I'm using U-Haul for all my storage needs.

DION C.
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Not have morons work for you who make constant mistakes.

SAEED P.
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Customer did not leave a comment.

Mahmoud H.
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Customer did not leave a comment.

HERBERTL G.
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Customer did not leave a comment.

REGINALDB S. | Overall Experience |
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Customer did not leave a comment.

GHANI A.
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Customer did not leave a comment.

ATUL-KUMAR S.
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explain that a mobile phone is needed for texting instructions. I provided a landline and did not get any instructions and whilst it was okay this time, it would be nice to know how to fill up gas, type of fuel etc. since this is not a regular thing

SHARONROSEEDN N.
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Horrible service and lied on my bill

Eliseo C.
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Customer did not leave a comment.

JAMALYOUSSEF N.
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Great experience with this location, very friendly professional staff and great equipment.

BRIANJ Z.
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Customer did not leave a comment.

Gizelle B.
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Drop box hard to find. Limited parking to drop off vans during off hours

DAVID R T.
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Great Experience

OLEKSANDR S.
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Not sure what the purpose is for your online check-in process. Once at the location I still have to go to the office and answer every single question all over again. Pictures of a driver license need to be retaken despite uploading them in advance. Staff was not friendly, showing attitude: “We don't know what you already enter into the reservation system, unless you do it again you're not getting your rental”. I've rented at this location before, never my experience been so poor.

viera p. | Overall Experience |
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Excellent customer service for the Milton Ontario location. Beyond my expectations during this challenging Covid year, I appreciated everyone’s support. Merry Christmas to all! 🎄 Viera

helder s. | Overall Experience |
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Customer did not leave a comment.

Kevin D. | Overall Experience |
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Customer did not leave a comment.

wensheng W.
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Customer did not leave a comment.

Lorna D.
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Customer did not leave a comment.

Sajid C. | Overall Experience |
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Wonderful Place. I am 100% Satisfied with the services I got and strongly recommend the business.

Ayokami E. | First Impressions |
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booked online, then did same thing in the office, all my requirements wasn't met. i believe i was overly charged, and i made nothing less then 3 calls before i went in person. and what i was told in person was different from what i was told when i called. not looking forward to using U-Haul. Services in the future.

judy i. | First Impressions |
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Customer did not leave a comment.

KWAMEANDRE A C.
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Absolutely 💯 amaaaazing

ALAN H.
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Found the price very high. Had the truck 3 1/2 hours. Price was 19.99 plus mileage insurance etc etc and it came to $140 . Not impressed with the price st all. Next time I will try somewhere else that includes mileage. The staff there were very efficient .

Shannon B. | Overall Experience |
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I was really impressed with how clean and well kept this building was. The line at the desk was never long and the staff were friendly and we never had to wait for a spot at the loading docks.

Betty-Lou N.
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I had a great experience with uhaul when I rented the truck. Everyone was so helpful and accommodating. Everything went so smooth. I just want to thank everyone at the milton location for making my move easier than I thought it would be. Thanks again.

stephen a. | First Impressions |
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Just wondering why none of your staff wear masks?? The attendant that was signing us in to rent a truck and storage, coughed a couple of times into his hand and passed me some paperwork. (Not that I think he was sick but in today's world...not appropriate.)

LEE F.
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The trailer was muddy/dirty. Didn't affect use just not what I'm used to getting from this location. But was in good working order.

BRIAND M. | Online Move In |
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The text message that was sent did not tell me to enter the code at two different locations. The phone help didn’t know that either. Uhaul phone help was wonderful but after 2 hours and then trying to contact Milton staff I still couldn’t enter. We were charged for the first month even though we had a one way rental.

Jayesh N. | First Impressions |
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4 stars because there is no way to contact the location directly t make any changes. the call to customer service is a long wait.

Robert C. | First Impressions |
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Customer did not leave a comment.

Saravana Kumar R. | Overall Experience |
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Customer did not leave a comment.

CHRISTOPHERSHANE G.
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I dealt with Vanessa and she was so very helpful. Explained everything well, very efficient and helpfull at this busy time of the year. Made my experience so smooth and easy. I would recommend dealing with this company.

Lisa C. | First Impressions |
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Vanessa and Zack went above and beyond our expectations for Uhaul service. They were both, patient, friendly and accommodating. We had to unload our uboxes into a storage unit and all of the staff we encountered along the way were very helpful as well. Our experience with Uhaul Milton was a welcome change to the poor customer service and experience we had to deal with from the se marine drive location in Vancouver. Our experience with Uhaul Milton Lawson Rd location really restored our faith in Uhaul and we look forward to using your services again when we move out of our unit in the bee year.

Alice H. | First Impressions |
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Customer did not leave a comment.

Saravana Kumar R.
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Amazing staff

Cyrille T. | First Impressions |
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Customer did not leave a comment.

Brad H.
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Cab of vehicle I used had a smell to it. I believe the person before me smoked in it

CANUTEC F.
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Everything was great

Mohamed K. | Overall Experience |
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Customer did not leave a comment.

Sakiru B. | Overall Experience |
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My experience at This particular location was disgraceful. I have booked a size 20 truck 2 weeks prior only to get there on the day and was offered a size 10 truck. Naturally I was angry but what got me really upset was the guy at the front desk. He could not even apologize, instead he told me to go call 1800 Uhaul and register my displeasure with them or not take the size 10 at all. I was shocked at his response, he was very rude. Another lady came out and appears to be the manager, she said she didn't like my tone and decided to cancel the size 10 truck too anyway. She said she Uhaul does not rent to my type anyway. I was left with no truck that day and my whole day was ruined. I am a black man, and I genuinely believe I had my first direct racial abuse that day. Otherwise, what does she mean by "Uhaul does not rent to my type anyway". It was disgraceful. If my size 20 truck wasn't available, I understand these things happens and I expect the customer service person to apologize, atleast show a bit of empathy. His words were "dude we only have a size 10, take it or contact uhaul" . I could go on, it was disgraceful.

ANDREA F. | First Impressions |
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only comment that I have is, I was still in the facility after 10 pm, and it would not allow me to log out of my visit. Please make sure my access is allowed on my next visit.

Jonathan p. | First Impressions |
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Waiting in line for over half an hour and couldn’t reach them on the phone at all

Andrea M. | Overall Experience |
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Customer did not leave a comment.

joanna l. | First Impressions |
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Customer did not leave a comment.

Jeanne B.
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Customer did not leave a comment.

ROGER P.
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Staff don't know what equipment has which features. Was told that despite the website Indicating equipment was available, the website lies and will always say equipment is available. I decided to accept equipment that was overkill for my requirements as its all that was available, at additional cost to myself... Once I went to go around back to pickup said overkill unit, there were 7 different trailers all with ramps... I went back in only to find out It was a mistake and the staff member was not listening to the Question from the uhaul member checking me out. Waste of time and frusterating!

JOHNE B.
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The trailer I rented to move furniture and boxes had gravel in the bed. did not notice until I started to load it. the young lady who helped to check me out and hook it up at your shop was very good and helpful.

Jonathan A.
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We selected the self check in option. To do this once dropped off at the front of the building it makes us walk to the back to find the truck. Once we find the truck it's only to verify its there and then have to walk all the way back up front for the key. Except they don't have the key at the front desk like the site says. I was then sent to another place to get the key. When I got there they had already given the truck to someone else who also did the self check in. I was then forced to go back into the main office to stand in line for a different truck. After waiting for another 20 minutes I was given the keys for a different truck with no contracts or confirmation. The truck wasn't brought to the front and i had to again walk all the way around the building to get the truck myself. The self check in that was supposed to be quick and easy took almost an hour and left movers sitting at our house waiting. Terrible experience.

JEFFREY P.
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Slightly long line up ? But it was Saturday morning.

Kevin D.
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Customer did not leave a comment.

Gurmail K. | First Impressions |
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Customer did not leave a comment.

millicent l. | Overall Experience |
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Customer did not leave a comment.

Parul B. | First Impressions |
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Customer did not leave a comment.

Mohamed K. | First Impressions |
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Customer did not leave a comment.

keesha l. | Overall Experience |
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Customer did not leave a comment.

colin b. | Overall Experience |
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Customer did not leave a comment.

john j. | Overall Experience |
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Excellent facility and very professional quality service.

william m. | Overall Experience |
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ROY MADE RENTING EASY AND CONVENIENT. HE WAS ABLE TO ANSWER QUESTIONS AND TAKE CARE OF EVERYTHING WE NEEDED. PLEASANT EXPERIECE

Saravana Kumar R. | First Impressions |
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Amazing staff and facility

Chantelle P. | First Impressions |
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only the return of the truck procedure was a bit difficult. When we returned the man at the return area just told us to leave the truck and go. When i went online i found out we had to take photos and enter info so we had to go back. Storage area was great.

Jennifer M. | First Impressions |
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Customer did not leave a comment.

Christine P. | First Impressions |
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Customer did not leave a comment.

Anandh Arjunan G. | Online Move In |
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I did an online rental(without going to the physical store) and the unit allotted was pretty much in the other corner of the entry point/elevator. I do notice that most units this size are empty as I walk to my unit. And the unit was not locked with a tag that could be broken as per the email. Rather it was locked. So I had to go all the way back to loading area, drive to the front office and then do it all over again. The unit and facility is pretty clean and the next visits were smooth. Still not so happy with the ‘faraway’ unit with so many empty units in between.

mike p. | Overall Experience |
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Great prices compared to similar units in Milton. Friendly staff. Extremely clean. Would highly recommend to anyone in the Milton area. Mike Prong

Jennifer S. | Online Move In |
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Customer did not leave a comment.

Anandh Arjunan G. | Overall Experience |
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Wait times to meet staff for anything is pretty much 10-15 mins everytime.

Branko A. | First Impressions |
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Customer did not leave a comment.

Kenneth S. | Overall Experience |
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Customer did not leave a comment.

nigel g. | Overall Experience |
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Customer did not leave a comment.

dean M. | First Impressions |
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Vanessa was terrific... professional and excellent attitude.

DEBORAH F. | Overall Experience |
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Milton location on Lawson Rd provided me with EXCELLENT customer service. The staff were friendly and knowledgeable. One suggestion to maybe have another person on the shift to ensure the phone calls are answered and not required to be put on hold all the time. It appears this a busy location and another body would be required on a shift. Nonetheless I would certainly use them again.

YIU-HUNG W. | Overall Experience |
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Customer did not leave a comment.

YIU-HUNG W. | First Impressions |
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Customer did not leave a comment.

YIU-HUNG W. | First Impressions |
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Customer did not leave a comment.

Ayokunle A. | First Impressions |
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Many thanks to Vanessa and her crew

Elizabeth S. | Overall Experience |
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One issue we have had to do with the service elevator. The door closes way too fast, and the floor of the elevator, when stopped at a floor, rarely lines up with the floor of the level. This results in (1) difficulty in even getting into the elevator, and (2) a challenge getting the dollies/carts up and over the lip of the elevator. Also, the carts would be better if they had brakes on them, so as to not roll away when loading or unloading. Finally, the loading dock does not line up with the back hatch of the trucks (we were using one of your trucks), resulting in either a hazard getting in and out of the truck, or having to leave the truck well away from the dock, in order to have to fully extend the ramp. Thank you.

Gary G. | Overall Experience |
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Highly recommend !

Jennifer H. | Overall Experience |
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Customer did not leave a comment.

Loyalty L. | Overall Experience |
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Customer did not leave a comment.

BRIANS R. | First Impressions |
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Staff are always courteous and polite. Very clean , organized location.

steve d. | Overall Experience |
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Customer did not leave a comment.

soomy b. | First Impressions |
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Staff at this location are always polite, efficient, and professional.

suzy D. | Overall Experience |
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Customer did not leave a comment.

Ayesha J. | Overall Experience |
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Customer did not leave a comment.

Gary G. | First Impressions |
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All the staff are great in customer service.

Joanne H. | Overall Experience |
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The free month saved me when my furniture wouldn’t fit in my new place. Staff was helpful.

troy m. | Overall Experience |
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Customer did not leave a comment.

David M. | Overall Experience |
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Incompetent billing, insulting to charge me, I think it's all paid and then I receive an email saying I owe $20 and if I don't pay within a week it'll be sent to collections. You did the same thing to me 5 years ago. VERY INSULTING! AND DYSFUNCTIONAL!

Paula B. | Online Move In |
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Customer did not leave a comment.

Great M. | Overall Experience |
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Customer did not leave a comment.

Hina M. | Overall Experience |
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Customer did not leave a comment.

Laurie E. | First Impressions |
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Really nice staff, just darling, very pleasant and patient and accomodating. One young lady in particular has been extremely helpful to me. I believe her name is Taylor and she deserves a big thank you and a shout-out. The facilities are cleaner than some hotels I've been in!! Very happy with the location, service and, well, everything actually. :-)

Suzanne L. | Overall Experience |
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Customer did not leave a comment.

GILMORE C. | First Impressions |
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Thanks

Justina D. | Overall Experience |
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Customer did not leave a comment.

Sanja P. | First Impressions |
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Customer did not leave a comment.

Ali A. | Overall Experience |
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Customer did not leave a comment.

Ihtisham h. | First Impressions |
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Customer did not leave a comment.

Joyce F. | First Impressions |
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Everyone was so nice and so patient. (Even with the screaming customer beside me)

Raj M. | Overall Experience |
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I had a rat droppings all over my sofa when I moved plus they got into mattresses. I will never rent storage again.

Laurie E. | First Impressions |
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Very happy to have been made aware of this / all U-Haul self-storage facilities. I've used others on and offf over the years, none have been this clean & easily accessible

Brian S. | Overall Experience |
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Thank you very much for your help and support in my process in moving.

nina l. | Overall Experience |
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The storage facility was lovely and wonderful, however I would never rent a moving truck from them, ever. I reserved a 20 foot truck five weeks prior to my move, and was told 40 hours prior to the move, that there was only a 17 foot available, and I was not allowed to get a trailer (apparently they are not to leave the GTA.) Nothing like finding out two days before your move you will not be able to fit all of your personal effects. Storage unit was great.( after calling the destination Uhaul drop off - who could not understand why I wasn’t given what I’d booked- they called the Milton location and then a 20 footer showed up just in time. Huzzah. Overall the Truck rental at this location was a disaster.)

kim s. | Overall Experience |
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It was the perfect solution to our storage needs. The facility was always clean. I appreciate the sharing space - to leave &/or take any wanted household items. The staff were very knowledgeable and helpful.

Jason R. | Overall Experience |
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Wry good overall service

Dan B. | Overall Experience |
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Customer did not leave a comment.

Michelle B. | Overall Experience |
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Customer did not leave a comment.

Dale N. | Overall Experience |
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Very clean facility, staff were always very helpful!

Fernando A. | Overall Experience |
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Customer did not leave a comment.

Jennifer I. | Overall Experience |
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honestly, from the beginning the staff made my locker rental and truck and trailer rental easy. they absolutely went above and beyond! I was recommend this location to everyone!

Reginald A. | Overall Experience |
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Customer did not leave a comment.

Jason R. | First Impressions |
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Very friendly staff and willing to go the extra mile to help you out.

pawel n. | Overall Experience |
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Customer did not leave a comment.

zoltrin t. | First Impressions |
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Customer did not leave a comment.

Sayed B. | Overall Experience |
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Customer did not leave a comment.

Paul C. | Overall Experience |
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Customer did not leave a comment.

Mide S. | Overall Experience |
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Customer did not leave a comment.

Steve R. | First Impressions |
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Customer did not leave a comment.

Steve R. | Overall Experience |
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Customer did not leave a comment.

Raymond D. | Overall Experience |
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The storage kept my vintage car clean, dry and had a plug outlet. I would not hesitate in storing anything in the storage facility.

stacey h. | First Impressions |
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Customer did not leave a comment.

zubair a. | Overall Experience |
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It was clean and lit as hospital, safe and secure as bank, excellent staff,

Ross J. | Overall Experience |
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Customer did not leave a comment.

Brian S. | First Impressions |
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Think smarter not harder, make it easier n fast got customers, your computer systems don’t work properly. Brian 5195773021

Zouhaib R. | Overall Experience |
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milton location staff is extremely rude and unprofessional!!!! never going back again !!

GERGES G. | Overall Experience |
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Customer did not leave a comment.

Viera P. | Overall Experience |
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Great support from all staff, in making changes to my services as well as continuous portable storage care. Thank you all. I always appreciated your help at this critical time of my life..your busy location in Milton will always be recommended. Viera

osama a. | Overall Experience |
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Customer did not leave a comment.

Richard E. | First Impressions |
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Customer did not leave a comment.

saurabh D. | First Impressions |
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Milton facility was clean. However the alarms in the storage area were not responding to pass codes, one of the loading / unloading area shutters for small vans was broken. Other than that all OK

Luciano B. | Overall Experience |
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I had a couple of troubles with the booking this time. My booked truck was boot available at the time of pick up which cause a huge delay in my moving plans.

Mide S. | First Impressions |
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Attentive reps at the counter, took time to explain

IAN P. | Overall Experience |
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Very clean and safe.

Donna F. | Overall Experience |
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I would not hesitate to use this facility again. I have recommended it to friends.

Fabrizio C. | First Impressions |
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Quick and courteous.

Susan N. | Overall Experience |
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This was my first experience in using a storage facility and I would highly recommend U Haul Storage. The staff was amazing. My facility was in Milton

Nikki C. | Overall Experience |
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All of the interactions were friendly and professional. They explained everything about the storage lockers to the best way to put on the lock. Wish other customers were as helpful.

Rafael P. | Overall Experience |
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I am very satisfied

Raymond D. | First Impressions |
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The storage for my sports car was clean, warm with electricity to plug my car in. It doesn’t get any better than that. As well the price per month was more than fair. I have access when I want .

RODNEY B. | Overall Experience |
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Very helpful friendly and knowledgeable..

nelson d. | Overall Experience |
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Great facility, great service.

KEITH M. | First Impressions |
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Perfect customer service where we were treated with respect. The salesperson explained everything to us and even went with us to show us how to access the storage area. Very satisfied customer

danish m. | First Impressions |
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The Truck I was given didn't had any sun protection shade , I travelled from Ottawa to Toronto and the sunlight was directly coming in my eyes and I was scared of getting into accident. Please addres

Alexander L. | Overall Experience |
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111

Aldo R. | First Impressions |
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Gentlemen that helped me was very friendly and polite.

Caroline G. | Overall Experience |
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Great customer service

gerry l. | Overall Experience |
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If needed I would use them again

wagdi s. | Overall Experience |
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Thank you for your wonderful work.

kim r. | First Impressions |
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Clean and friendly service!

ARAVIND D. | Overall Experience |
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Staff at 8000 Lawson road Milton Ontario were so helpful. Uhaul Equipment are designed to make move less stressful and process is so smooth as well as seamless.

rajesh b. | Overall Experience |
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Excellent service, clean facilities, easy to access

David G. | Overall Experience |
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Staff are very helpful, however, more staff are required on the front desk as the wait for assistance can be very long.

morad a. | First Impressions |
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Thanks Me. Waleed fror tge great service

Mohammad I. | First Impressions |
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First time I used storage facility , & I am very happy to find one in my neighbourhood , I tried with other companies who sent flyers in my mail box , they were either overcharging or unsuitable

glenn p. | Overall Experience |
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Miranda oversaw my truck return night and was most courteous and helpful. But then she's trained by the best, her boss Vanessa! Thank you both again for your wonderful support and service. Glenn

Donald D. | First Impressions |
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Nothing to add.

ELIZABETH S. | Overall Experience |
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I found this to be a very slick operation Just the driving into The unloading bay. Not having to worry about rain, having dollies at my disposal was so handy

kim s. | First Impressions |
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The service that I received was excellent. The woman who handled my inquiries about storage units was very pleasant, helpful and knowledgeable. It’s the 2nd time I’ve used these U-haul services.

Natalie V. | Overall Experience |
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Then front desk staff member was extremely helpful and kind. Thank you.

Andrew R. | Overall Experience |
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We rented 2 storage units at the Crossroads location. Front end staff were friendly and helpful. Only issue was lack of staff resulting in long customer lineup. Our 26’ truck was old but worked fine.

matthew c. | Overall Experience |
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Very clean, helpful staff and convienent

Steve P. | Overall Experience |
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The facilities were excellent. The Milton staff deserve high commendation for their pleasant demeanour and their willingness to help. They are experts in top-tier customer service.

olu i. | First Impressions |
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This is a very big U-Haul office. I had a very wonderful experience. Staff are very friendly, helpful and professional. They go the extra mile to help customers. The manager Vanessa is very nice.

Curtis B. | First Impressions |
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I normally do not take the time to fill out customer surveys... but I could not pass this one by. The young lady at your front desk made my experience incredible. Upbeat, professional, informative!

nicholas r. | Overall Experience |
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We were very pleased with everything at this facility. We would certainly recommend your services.

nASHAT w. | First Impressions |
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Too long to process the service , employees at this location need more training for how to use the computer. Even the guy copied my name from my driving license wrong 🤔🤔

Arthur S. | Overall Experience |
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Great location!!! 5 star in all areas!

Ajay L. | Overall Experience |
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The entire team at this uhaul location is the best compared to any other in the GTA. Keep it up!

Daniela C. | Overall Experience |
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Friendly and helpful staff!

Jung Jae K. | Overall Experience |
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It’s really clean and friendly place Recommend and recommend

Gurinder M. | First Impressions |
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Was given a storage locker at the complete opposite side of elevator, even when there were plenty available really closeby that I noticed after. Woman at counter seemed annoyed to be working there.

Tejinder S. | Overall Experience |
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Milton location is awesome!! Maybe they are new, or this is the standard for Uhaul. Loved it!! Only suggestion I have is extending hours on weekdays by 2~3 hours for people with day jobs.

Joseph M. | First Impressions |
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Great service, great facility

javed n. | First Impressions |
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no comments

andrew r. | First Impressions |
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GREAT SERVICE

Benoit L. | Overall Experience |
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Move out was ok but other services are not good at all at this facility

ELIZABETH S. | First Impressions |
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The girl that helped me was very helpful

Aihsan Q. | Overall Experience |
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.

Andrea M. | First Impressions |
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The only way it could have been better is if you had waved a magic wand to load and unload the truck for us. :)

Dana S. | Overall Experience |
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I was not aware that I HAD to buy a lock from Uhaul. So I had to pay 13.50 for a lock

Jung Jae K. | First Impressions |
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Very kind and helpful and awesome service!! Thank you so much!!

LESLEY L. | Overall Experience |
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Convenient and easy

Jody T. | Overall Experience |
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Great customer service and very clean facility. Will go back next year for my storage needs.

mark h. | First Impressions |
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Everything about the truck rental and subsequent unit move-in was excellent. The facility is great. The process checking in/out at the front desk was a bit slow... maybe due to long weekend.

pablo c. | First Impressions |
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Well organized easy to accces

LESLEY L. | First Impressions |
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Quick check in and out. Very helpful and friendly staff. Would certainly recommend and use them again

Valerie C. | First Impressions |
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Very organized, efficient, polite, respectful staff. Prices are a bit high, but worth it. The folks in Milton at 8000 Lawson were especially kind.

Tiffany R. | Overall Experience |
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Clean facility. Manager very friendly. Initial customer service rep was disagreeable and rude. Lots of confusion and delay around my reservation. Delay with computer system. Location easily accessed

Philip M. | Overall Experience |
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Only issue is the wait times. Its no ones fault, the staff do their very best. It just takes time to gather all the info. But maybe make it easier by having a number system and a place to sit?

rajesh b. | First Impressions |
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The storage unit is clean and easily accessible

tehmina g. | Overall Experience |
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I like this place

ahmed a. | Overall Experience |
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Good experience

matthew c. | First Impressions |
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Polite and efficient.

jaspal d. | First Impressions |
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You guy s told me it’s on ground floor but when I went there they give to me 2 th floor. And to far from lift. Evan there was so many empty near and both floors So I pay $200 extra to my helpers

EVERETT C. | First Impressions |
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Nice set up.

andrew W. | Overall Experience |
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I’ve had other storage unit and this one by far was the best for the price!

Matthew M. | Overall Experience |
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I would definitely recommend this location! Staff was helpful and friendly. The storage facilities were clean and bright.

Beth G. | First Impressions |
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Your facility seems well organized from the docking bays to the free trollies to the great lighting. It was my first time using a U-Haul Storage Facility and I am thoroughly impressed.

Michael P. | Overall Experience |
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I cannot comment on the facility as I was never there, but the system will not let me leave them blank. The staff were great and the driver was very professional. U-box's were clean and secure.

Steven P. | Overall Experience |
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Had some issues with scheduling - your office staff would tell me one thing and then the driver would tell me something different.

Victor N. | Overall Experience |
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Awesome facility with a very well lit and accessible loading dock. Lots of material handling cars available as well.

Theodore B. | First Impressions |
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Thanks for going beyond the call of duty to help me

BRUCE C. | Overall Experience |
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Very good facility and Iwould use it again if required.

Braulio D. | Overall Experience |
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Thank you for an excellent service!

CELESTE B. | Overall Experience |
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I didn't visit this facility in person, but I had a very positive experience with the delivery and removal of a U-Box. The staff were very accommodating, having removed the box on an earlier date.

tyler m. | Overall Experience |
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I went through call after call, transfer after transfer, i was hung up on, told I would get calls that never came. Just go find out simple answers you are the worst. Never using you again.

Aidas B. | Overall Experience |
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I liked service, staff, facilities. Can't be better. Thank you

DOUGLAS H. | Reservation |
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Excellent Service - Professional and Safety Conscious - Totally Recommend - Thank You - A++ Douglas

GUY l. | Overall Experience |
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Good choice for storing items. The facility was great and the pricing was good. Would use again.

Umar A. | Overall Experience |
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all good

emily f. | Overall Experience |
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Excellent facility, very clean and safe. Would recommend to anyone in need of storage.

Janice Z. | Overall Experience |
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Your survey does not give me an option for a correct answer as I did not visit the storage facility however I was billed a few surprise bills which I am not happy about and I would like to discuss

usman m. | Reservation |
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One of the cleanest, secured and covered storage facility that I have been to. It is nicely built and can be accessed all year round. Helpful and friendly staff ready to serve you with a smile.

Chris G. | Overall Experience |
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I had precalled for access, however, I had to wait twenty mins for access so calling was pointless. A very busy depot with a long line up. I'll use you again.

Amanda S. | Overall Experience |
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Staff was excellent but not enough of them. I waited 45 minutes and I had an appointment.

Marcel S. | Reservation |
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Location is very clean and easy to move round. The alarm is very distracting and always going off.

collin s. | Overall Experience |
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On Wed, Sept. 26 I asked that my U-box be on a trailer and ready for pick-up by 4pm on Fri. Sept. 28. I was assured it would be ready. On Fri. it was not ready by 4; had to wait until after 6.

Silvie H. | Overall Experience |
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Extremely inconvenient storage access hours. Misleading website. Rude customer service. Many times doors were not open hours after the open time and I had to ask. Got charged an extra month after left

teodor V. | Reservation |
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simple and easy

Ahmed A. | Overall Experience |
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The store manager was very helpful

diego i. | Overall Experience |
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Customer service was very poor

liane s. | Overall Experience |
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very nice service,will use again

laura m. | Overall Experience |
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Customer service very poor as booking equipment on reserve not there when u arrive for p/u CS should have instance access on what and where equipment is located not a quessing game.

Armand M. | Overall Experience |
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Not 24 hour access as advertised. Could only access thru the warehouse which was closed half the time I visited. Office didn't seem to care or were uninformed. Reliability is important to me.

Nima G. | Overall Experience |
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You should watch your stuff even it is %100 secure. I just put my locks with the keys on the floor to organize my furniture in the truck, somebody took both ! just in 15 min. ...

Beth T. | Overall Experience |
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Super convenient and the staff were friendly and efficient.

Kevin H. | Reservation |
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Arrived at 5:45pm ;huge line-up to get storage unit; full truck/movers. No unit until 6:45pm could not unload.Had to leave the truck overnight. unloaded next day/ no movers. charged 2dbl for truck

Maria E. | Reservation |
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The service you offer is good but your customer service at the front desk are poor. On a busy saturday you only has one person to help..to was really bad

Adam B. | Reservation |
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They were super facilitating and gave me some extra time with the truck when I wasn’t finished unloading.

Julia d. | Reservation |
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Today was a stress free process. I recently had Serious issues with my 4 UBOXES one of which was severely mishandled being Shipped across Canada. The Young Lady today was Helpful & Courteous! Thanks!

colleen c. | Overall Experience |
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Access to storage facilities after 1900h would be useful.

leon s. | Overall Experience |
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Leo me switched me to customer service , than I would be on the phone for 1 more hour ! Your phone service is terrible..

sarah c. | Overall Experience |
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Scheduling my pick up/drop off was very challenging. No communication. No follow up when I called about a schedule Pick up missed and I was never informed about why and when they were rescheduling

Sara M. | Overall Experience |
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I got a quote to het Uhaul deliver my U-box to my home on a specific date. They did not do that. They refused to give my belongings to the subcontractor that I needed to hire...(more that cant fit)

dave w. | Overall Experience |
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PRE-BOOKED my U-Box for p/u time 48 hrs in advance. Showed up & waited 2 hours to find box & put on trailer despite not busy. Staff poorly trained, disorganized, indifferent. 2nd time issue at Milton.

No reviews have been submitted for this location.

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