Customer Reviews for U-Haul Moving & Storage at Milton Crossroads

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Milton Crossroads

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John C. on

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Tell the staff to keep doing what their doing. They’re doing a great job.

valerie B. on

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We arrived at 8 am on a Saturday and only one person was at the computer/desk. The line up and wait was 20-25 minutes. It would have been nice if 2 or even 3 people could be available to check in /out customers early Saturday morning!

Roger J. on

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Not a thing! Excellent all round.

kevin S. on

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Customer did not leave a comment.

jenny C. on

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Ceaar M. on

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It was very disappointing that return didn't work through the application and I did call and it was more difficult because the person on the phone was very confused with my return, she thought I was returning a truck when I was just a trailer, almost 35 min.

Nicolas Z. on

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Excellent staff very satisfied

Donald D. on

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I’m used to seeing only 1 person helping customers. It would be great to have an extra person on hand especially when you know you will be busy with reservations. It does take some time doing the contract and terms but if I’m the 3rd customer in line that would mean it could be a 30 minute wait.. unacceptable.

Matthew C. on

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Billy-Jo S. on

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bruce M. on

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Great people great service!

MARK M. on

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Customer did not leave a comment.

Tim V. on

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Couldn't access the site afters and was charged 20.00. Was also not warned about the 20.00 after hour fee...not that it would matter seeing I couldn't access the site. Have rented many times, but not impressed about this charge!!!

rajesh b. on

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Excellent service, clean facilities, easy to access

IVY A. on

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Customer did not leave a comment.

Stephan W. on

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Nice new truck. Thank you.

David G. on

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Staff are very helpful, however, more staff are required on the front desk as the wait for assistance can be very long.

Michael H. on

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They easily changed my drop off location which was originally acton so I would avoid a wrong location drop off.

Brandon M. on

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I will never use Uhaul again also make sure I tell everyone I know to stay away from the scams that Uhaul pulls on their customers. Also I will tell my experience to everyone on social media so they do not get scammed out of extra money as I did. A disgraceful company.

Pauline M. on

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Customer did not leave a comment.

Sherry H. on

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i only got a text to advise me to out check the condition of the truck no one told me to expect one so as i was driving did not see the text until long gone with the equipment would change that so it was explained to wait for the text before leaving

Adam K. on

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The furniture dolly and furniture blankets I ordered weren’t in the truck and made for a very bad experience

Emma W. on

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Charging for an extra day of use when the delay was not my fault

Jolex B. on

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Improve your phone app.

Fasih K. on

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40 miles extra charge paperwork showing 142358 but actual odometer reading was 142401 and they charge money based on paperwork reading

David B. on

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Staff was very friendly and helpful. Had a great experience with this truck rental. Thanks.

Delia D. on

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Bad experience. I do not recommend Uhaul for your move

mohamed A. on

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My truck was not there Uhaul offered me another trck smaller and at ver far location That ruined my move and costed me extra money and effort!

rose marie W. on

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Your staff are not up to date with your drop off locations. I specifically asked if I could drop the truck off in Acton and was told no I had to bring it back to Milton. There's a drop off right here in Acton, I just drove past it this morning. Moving is expensive enough without being milked for extra kilometres & gas... Shame On You U-Haul

morad a. on

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Thanks Me. Waleed fror tge great service

Vito G. on

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Customer did not leave a comment.

Waqar A. on

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Scam scam .these people will tell you that you can't drop off the truck to the nearest location where u would be moving.so they can get more km meaning more money for them. Won't be using their services . Highly rated as scammers. Won't be using their services.

Sorabh D. on

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They were cheating and applied wrong charges

Steve M. on

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Brent S. on

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SERGUEI N. on

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They were trying to chatge me for two days, but actually it was less than 24 hours.

hans D. on

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I rented a 15 foot truck for a house contents move. The truck was very clean both in the cab and the back. Your staff were excellent. Will recommend you to others.

Michal R. on

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Raeed H. on

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First time I used storage facility , & I am very happy to find one in my neighbourhood , I tried with other companies who sent flyers in my mail box , they were either overcharging or unsuitable

glenn p. on

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Miranda oversaw my truck return night and was most courteous and helpful. But then she's trained by the best, her boss Vanessa! Thank you both again for your wonderful support and service. Glenn

Donald D. on

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Nothing to add.

ELIZABETH S. on

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I found this to be a very slick operation Just the driving into The unloading bay. Not having to worry about rain, having dollies at my disposal was so handy

kim s. on

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The service that I received was excellent. The woman who handled my inquiries about storage units was very pleasant, helpful and knowledgeable. It’s the 2nd time I’ve used these U-haul services.

Natalie V. on

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Then front desk staff member was extremely helpful and kind. Thank you.

Andrew R. on

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We rented 2 storage units at the Crossroads location. Front end staff were friendly and helpful. Only issue was lack of staff resulting in long customer lineup. Our 26’ truck was old but worked fine.

matthew c. on

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Very clean, helpful staff and convienent

Steve P. on

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The facilities were excellent. The Milton staff deserve high commendation for their pleasant demeanour and their willingness to help. They are experts in top-tier customer service.

olu i. on

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This is a very big U-Haul office. I had a very wonderful experience. Staff are very friendly, helpful and professional. They go the extra mile to help customers. The manager Vanessa is very nice.

Curtis B. on

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I normally do not take the time to fill out customer surveys... but I could not pass this one by. The young lady at your front desk made my experience incredible. Upbeat, professional, informative!

nicholas r. on

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We were very pleased with everything at this facility. We would certainly recommend your services.

nASHAT w. on

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Too long to process the service , employees at this location need more training for how to use the computer. Even the guy copied my name from my driving license wrong 🤔🤔

Arthur S. on

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Great location!!! 5 star in all areas!

Ajay L. on

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The entire team at this uhaul location is the best compared to any other in the GTA. Keep it up!

Daniela C. on

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Friendly and helpful staff!

Jung Jae K. on

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It’s really clean and friendly place Recommend and recommend

Gurinder M. on

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Was given a storage locker at the complete opposite side of elevator, even when there were plenty available really closeby that I noticed after. Woman at counter seemed annoyed to be working there.

Tejinder S. on

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Milton location is awesome!! Maybe they are new, or this is the standard for Uhaul. Loved it!! Only suggestion I have is extending hours on weekdays by 2~3 hours for people with day jobs.

Joseph M. on

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Great service, great facility

javed n. on

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no comments

andrew r. on

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GREAT SERVICE

Benoit L. on

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Move out was ok but other services are not good at all at this facility

ELIZABETH S. on

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The girl that helped me was very helpful

Aihsan Q. on

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Andrea M. on

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The only way it could have been better is if you had waved a magic wand to load and unload the truck for us. :)

Dana S. on

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I was not aware that I HAD to buy a lock from Uhaul. So I had to pay 13.50 for a lock

Jung Jae K. on

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Very kind and helpful and awesome service!! Thank you so much!!

LESLEY L. on

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Convenient and easy

Jody T. on

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Great customer service and very clean facility. Will go back next year for my storage needs.

mark h. on

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Everything about the truck rental and subsequent unit move-in was excellent. The facility is great. The process checking in/out at the front desk was a bit slow... maybe due to long weekend.

pablo c. on

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Well organized easy to accces

LESLEY L. on

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Quick check in and out. Very helpful and friendly staff. Would certainly recommend and use them again

Valerie C. on

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Very organized, efficient, polite, respectful staff. Prices are a bit high, but worth it. The folks in Milton at 8000 Lawson were especially kind.

Tiffany R. on

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Clean facility. Manager very friendly. Initial customer service rep was disagreeable and rude. Lots of confusion and delay around my reservation. Delay with computer system. Location easily accessed

Philip M. on

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Only issue is the wait times. Its no ones fault, the staff do their very best. It just takes time to gather all the info. But maybe make it easier by having a number system and a place to sit?

rajesh b. on

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The storage unit is clean and easily accessible

tehmina g. on

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I like this place

ahmed a. on

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Good experience

matthew c. on

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Polite and efficient.

jaspal d. on

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You guy s told me it’s on ground floor but when I went there they give to me 2 th floor. And to far from lift. Evan there was so many empty near and both floors So I pay $200 extra to my helpers

EVERETT C. on

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Nice set up.

andrew W. on

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I’ve had other storage unit and this one by far was the best for the price!

Matthew M. on

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I would definitely recommend this location! Staff was helpful and friendly. The storage facilities were clean and bright.

Beth G. on

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Your facility seems well organized from the docking bays to the free trollies to the great lighting. It was my first time using a U-Haul Storage Facility and I am thoroughly impressed.

Michael P. on

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I cannot comment on the facility as I was never there, but the system will not let me leave them blank. The staff were great and the driver was very professional. U-box's were clean and secure.

Steven P. on

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Had some issues with scheduling - your office staff would tell me one thing and then the driver would tell me something different.

Victor N. on

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Awesome facility with a very well lit and accessible loading dock. Lots of material handling cars available as well.

Theodore B. on

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Thanks for going beyond the call of duty to help me

BRUCE C. on

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Very good facility and Iwould use it again if required.

Braulio D. on

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Thank you for an excellent service!

CELESTE B. on

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I didn't visit this facility in person, but I had a very positive experience with the delivery and removal of a U-Box. The staff were very accommodating, having removed the box on an earlier date.

tyler m. on

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I went through call after call, transfer after transfer, i was hung up on, told I would get calls that never came. Just go find out simple answers you are the worst. Never using you again.

Aidas B. on

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I liked service, staff, facilities. Can't be better. Thank you

DOUGLAS H. on

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Excellent Service - Professional and Safety Conscious - Totally Recommend - Thank You - A++ Douglas

GUY l. on

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Good choice for storing items. The facility was great and the pricing was good. Would use again.

Umar A. on

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all good

emily f. on

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Excellent facility, very clean and safe. Would recommend to anyone in need of storage.

Janice Z. on

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Your survey does not give me an option for a correct answer as I did not visit the storage facility however I was billed a few surprise bills which I am not happy about and I would like to discuss

usman m. on

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One of the cleanest, secured and covered storage facility that I have been to. It is nicely built and can be accessed all year round. Helpful and friendly staff ready to serve you with a smile.

Chris G. on

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I had precalled for access, however, I had to wait twenty mins for access so calling was pointless. A very busy depot with a long line up. I'll use you again.

Amanda S. on

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Staff was excellent but not enough of them. I waited 45 minutes and I had an appointment.

Marcel S. on

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Location is very clean and easy to move round. The alarm is very distracting and always going off.

collin s. on

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On Wed, Sept. 26 I asked that my U-box be on a trailer and ready for pick-up by 4pm on Fri. Sept. 28. I was assured it would be ready. On Fri. it was not ready by 4; had to wait until after 6.

Silvie H. on

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Extremely inconvenient storage access hours. Misleading website. Rude customer service. Many times doors were not open hours after the open time and I had to ask. Got charged an extra month after left

teodor V. on

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simple and easy

Ahmed A. on

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The store manager was very helpful

diego i. on

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Customer service was very poor

liane s. on

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very nice service,will use again

laura m. on

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Customer service very poor as booking equipment on reserve not there when u arrive for p/u CS should have instance access on what and where equipment is located not a quessing game.

Armand M. on

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Not 24 hour access as advertised. Could only access thru the warehouse which was closed half the time I visited. Office didn't seem to care or were uninformed. Reliability is important to me.

Nima G. on

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You should watch your stuff even it is %100 secure. I just put my locks with the keys on the floor to organize my furniture in the truck, somebody took both ! just in 15 min. ...

Beth T. on

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Super convenient and the staff were friendly and efficient.

Kevin H. on

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Arrived at 5:45pm ;huge line-up to get storage unit; full truck/movers. No unit until 6:45pm could not unload.Had to leave the truck overnight. unloaded next day/ no movers. charged 2dbl for truck

Maria E. on

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The service you offer is good but your customer service at the front desk are poor. On a busy saturday you only has one person to help..to was really bad

Adam B. on

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They were super facilitating and gave me some extra time with the truck when I wasn’t finished unloading.

Julia d. on

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Today was a stress free process. I recently had Serious issues with my 4 UBOXES one of which was severely mishandled being Shipped across Canada. The Young Lady today was Helpful & Courteous! Thanks!

colleen c. on

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Access to storage facilities after 1900h would be useful.

leon s. on

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Leo me switched me to customer service , than I would be on the phone for 1 more hour ! Your phone service is terrible..

sarah c. on

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Scheduling my pick up/drop off was very challenging. No communication. No follow up when I called about a schedule Pick up missed and I was never informed about why and when they were rescheduling

Sara M. on

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I got a quote to het Uhaul deliver my U-box to my home on a specific date. They did not do that. They refused to give my belongings to the subcontractor that I needed to hire...(more that cant fit)

dave w. on

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PRE-BOOKED my U-Box for p/u time 48 hrs in advance. Showed up & waited 2 hours to find box & put on trailer despite not busy. Staff poorly trained, disorganized, indifferent. 2nd time issue at Milton.