Customer Reviews for U-Haul Moving & Storage at Milton Crossroads

4,385 reviews

8000 Lawson Rd   Milton, ON L9T5C4
(Steeles Ave and Lawson Rd Right across from the Wal-Mart and Canadian Tire)

(289) 350-1319

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(289) 350-1319

8000 Lawson Rd
Milton, ON L9T5C4
(Steeles Ave and Lawson Rd Right across from the Wal-Mart and Canadian Tire)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The service was very good. The lady at customer service was very helpful and knowledgeable 10/10 will be back to book another ban soon. Also Cameron at the return point was also very helpful.

Samantha A. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

ATIF A. 
Rating:
5.0

Customer did not leave a comment.

alam I. 
Rating:
5.0

Great experience in moving a whole house load between two cities over three days.

MAUREENA B. 
Rating:
1.0

Customer did not leave a comment.

Gogulkumar K. 
Rating:
5.0

n.A

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

Dwayne G. 
Rating:
4.0

It would be nice if charges were the same. I rented two vehicles 1 week of so apart, and the charge per km were considerably different! One was .20, the next was 1.43. Not very happy.

Richelle A. 
Rating:
5.0

Customer did not leave a comment.

Quenton F. 
Rating:
4.0

Customer did not leave a comment.

EMAD G. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Very difficult to return rental after hours. It took almost an hour to figure out how to “share location” on my iPhone,take pictures, etc. I needed to contact uhaul customer support to change settings in my phone. They were helpful. But it was very frustrating to spend so much time to drop off the rental.

Brian M. 
Rating:
4.0

24 hour service and less self service.

Aubrey B. 
Rating:
5.0

This team was exceptional in their speed of service, customer service, and general operation. The team worked together incredibly well, all employees were engaged, well trained and had a customer centric focus. Not only the best U-haul facility I have used but one of the best teams and well run business locations i've used. Very good team and management here.

Travis B. 
Rating:
4.0

Customer did not leave a comment.

Geoff E. 
Rating:
5.0

Customer did not leave a comment.

EVA-MARIE M. 
Rating:
5.0

Customer did not leave a comment.

Gerald M. 
Rating:
5.0

Customer did not leave a comment.

Nic E. 
Rating:
5.0

Maybe shorter lines to pick/up the vehicle. However, Vanessa is simply the very best manager you have in the business - make sure you look after her.

Simon H. 
Rating:
2.0

Parking spots were either occupied by employees or their display trucks...customers have to park at the back of the building...annoying...

KYLE B. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Mieczyslaw L. 
Rating:
4.0

my only complain is that I misread the fuel level looking at the Battery level just above and thought it matched but in reality I later noticed after completing the on like assessment that the fuel charge was a bit lower just between the 1/4 and the next level - I tried to call right away being just down the street and could not get a live person. My fault for not reading it correctly but I should not have been charged the extra $18 having it filled correctly - I just could not get alive person having called twice.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Boris L. 
Rating:
5.0

Customer did not leave a comment.

Mikhail V. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
4.0

Cleaner Cars

Floyd P. 
Rating:
5.0

Customer did not leave a comment.

JAMES O. 
Rating:
5.0

Customer did not leave a comment.

Guy H. 
Rating:
5.0

Customer did not leave a comment.

CHRIS H. 
Rating:
4.0

I have no complains as the service was great!

dawnett W. 
Rating:
3.0

Customer did not leave a comment.

Matt K. 
Rating:
5.0

Customer did not leave a comment.

Anthony Z. 
Rating:
5.0

Always a great location. Helpful, and easy to use the drop off after hours!

Samantha K. 
Rating:
5.0

Everything is good.

Awtar P. 
Rating:
5.0

Vanessa and her team are an asset to your business - reward them well please

Simon H. 
Rating:
5.0

Vanessa is the best location manager you have in the business - please look after her. People like this are hard to come by !

Simon H. 
Rating:
2.0

Have more staff at the front desk. Took almost 30 mins to pick up a van.

Umaibalan R. 
Rating:
5.0

Customer did not leave a comment.

Dustin W. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Always a goo dexperience

Donald K. 
Rating:
5.0

Quote the rental appropriately. I booked this one way reservation over the phone. I was quoted $221. I asked the woman(who was so friendly, and amazing), if this included Insurance, and Km, and she said yes. When I went to pick up the truck, To my surprise, it cost 272.00 at the place, and I found out there was limited km, and we would have to pay extra. I'll never rent from you again, Trust and Honestly is the first most important Policy. I had to get it done, but next time I'm moving, or any one of my colleagues or friends I'll be finding another truck company.

Arija J. 
Rating:
5.0

Customer did not leave a comment.

darren P. 
Rating:
2.0

I use this location all the time but this last visit was pretty bad. Huge line up and only 1 guy to check you in. I waited 50 minutes to get my truck and than in the afternoon they called me to hassle me not to be late returning the van.

Paul T. 
Rating:
5.0

Very pleasant experience every time

craig D. 
Rating:
5.0

Customer did not leave a comment.

Lesley B. 
Rating:
5.0

Great staff, prompt service. Especially for a first time visit

Mark A. 
Rating:
4.0

The truck which was given to me is not road worthy it had a major accident on the front while driving we actually risked our lives because the alignment was totally out and it was pulling the truck to the right I had to drive at 80kmph on hwy 401 Really bad experience would like some sort of reimbursement J Y

Jawed Y. 
Rating:
5.0

have more equipment for rental on weekends.

Jit B. 
Rating:
5.0

Customer did not leave a comment.

Claude V. 
Rating:
5.0

I had a problem with the fuel meter and I called the this location number and someone answered me and I was trying to explain to him that I kept feeding the gas tank however fuel pointer was not moving as result I asked for refund and he started shouting or speaking with very loud tone that it is my fault and we will refund I asked him to terminate the call as I will escalate to his manager who was not in the office at this time .

Hany S. 
Rating:
1.0

Wrongly charged and didn't get what was committed

wasim A. 
Rating:
5.0

Customer did not leave a comment.

Mashair M. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

MARCDION W. 
Rating:
4.0

all is well

Karl R. 
Rating:
3.0

Windshield wiper blade was detached on front window passenger side. It rained all day so it was not effective for seeing ahead. Also, it took a full hour standing in line waiting to pick up the van. Nobody was available to suggest mobile check-in which would have helped if I had known it was an option.

Cate M. 
Rating:
5.0

Customer did not leave a comment.

Stuart M. 
Rating:
4.0

Customer did not leave a comment.

Hugh W. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

The customer service lady was not very friendly and told me that there are no trailers available even though I had a booked reservation. Did not even listen to what I was saying. The man working outside was very helpful and friendly.

Amanjit D. 
Rating:
4.0

Have more staff working on busy days to expedite the pick-up/check out process.

Dawn M. 
Rating:
2.0

I was supposed to pick up my truck at 8:00 a.m. I was there on time. I did not leave the yard until 9:00 a.m. Way too long of a wait for a truck!! When I got home we realized the truck had a leaking tire, how was this not caught at the yard?

FERNANDO F. 
Rating:
2.0

We booked online, we chose not to have the insurance. But when we came to the store, they insisted for us to have insurance. We did get it without the insurance.

Fnu A. 
Rating:
5.0

Customer did not leave a comment.

Dan Y. 
Rating:
4.0

Customer did not leave a comment.

see hin S. 
Rating:
5.0

Customer did not leave a comment.

Valerie P. 
Rating:
1.0

My experience with UHaul was a nightmare. One hour before picking up the moving van, I was called to say no truck was available even though I booked one month ahead. I called 2 weeks before to make certain I had a reservation; I visited in person and talk to the clerk asking for a larger truck. She reassured me that one would be available. I received a call from Lucy, the Ontario Manager, that I could get a truck from the Milton depot which is much further away from home (35 km). Since the truck was smaller, I could not fit all the furniture into the truck. I will have to make a second journey to move furniture. This is terrible service and I am surprised UHaul is still in business considering their poor logistics. Please give me a phone call at 905-220-0035 to discuss further. Thank you. Paul Agro

Paul A. 
Rating:
4.0

Great customer service. Steve's customer service was definitely a pleasure to come back to after a long day of moving. Thank you To all At uhaul Lawson rd.

kimberley K. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
1.0

Long line up, 1.5 hours late to get vehicle given to me. Had called ahead they said keys just needed picking up. Employee was very rude and not understanding of huge delay. Told me lineups since Covid and to basically suck it up.... Never using U-Haul again nor will I recommend to others based on this, I asked for a discount to offset my costs of the delay and he refused, Very Very bad customer service.......!!!!!

Eric B. 
Rating:
3.0

Customer did not leave a comment.

Pedro T. 
Rating:
5.0

Quick and easy pick up, even quicker drop off - excellent!

Todd L. 
Rating:
3.0

They only had two people at the counter on the last Friday of the month. One guy sitting on a chair who doesn't do anything but wears the uniform. Maybe he's security for all the would be customers who start getting emotional with the front counter staff over their screw ups. In a day and age when people are looking for jobs. Hire someone. Many hand make the work lighter and easier.

Geof D. 
Rating:
5.0

Customer did not leave a comment.

Albert M. 
Rating:
1.0

Time for a change in management. Manager was rude, curt, shrugged her shoulders, displayed absolutely poor customer service and almost appeared pleased that we were going to have issues renting this van, even though we had filled out the rental agreement online and had been approved. It was in very poor taste that she embarrassed and humiliated us in front of other staff and customers. She made no effort to offer any other solution to help resolve our issue. I would appreciate a response to discuss our level of dissatisfaction.

Tanya B. 
Rating:
5.0

Customer did not leave a comment.

Krishna Sriram S. 
Rating:
5.0

The young lady at the desk for check in was awesome. It was April 30, the last day of the month and she was the only person on the desk. She was pleasant and professional.

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

PAUL F. 
Rating:
3.0

Easy, quick. Agent was nice. Gentleman who took our return was friendly. Overall easy and smooth rental!

clara P. 
Rating:
5.0

Customer did not leave a comment.

Tarek K. 
Rating:
5.0

This was my first experience with U-Haul and it was beautiful. The services were amazing. I did not realize that everything you need for a move is offered. The reservation was easy and the staff was very nice. I loved my experience.

Marc A. 
Rating:
4.0

Customer did not leave a comment.

Julio L. 
Rating:
3.0

Customer service was the WORST. They offered me free rental and 30 kms over the phone. Then they called me back less than 12 hours later (yes it was 7am on a SATURDAY! They said they are taking it the credit back. When i asked why, I was told im being rude and got YELLED at by the supervisor after being consistent. I hung up and called back and INSISTED that they listen to the phone call I had with the previous "supervisor". I was SHOCKED that a person like a supervisor can treat a customer like that. I was on a tight budget and only drove 13 miles so i needed to rent from you guys but VERY VERY disappointed and the SERVICE i received via the phone. The people at Lawson location didnt do anything wrong. Just because you have the best deal of all rental companies, DOES NOT give you permission to treat the customer like that. I will ACTUALLY pay more next time to a company that keeps their word with their customers.

Peter B. 
Rating:
4.0

Customer lineup gets bigger as only one person working at the front desk. Otherwise, very good service.

Muhammad Omar S. 
Rating:
2.0

I rent trucks regularly from this location and the last 3 times the gas light has been on. No one should rent a truck and need to stop at the gas station before they head to their destination. Truck also smelt like cigarettes.

Ashley J. 
Rating:
1.0

Equipment very ansave ,dangers, no safety to drive, costumer service not good

Dominik C. 
Rating:
4.0

Otho g to improve, lady helping at the front was very nice and helpful. Made the visit that much bettwr

Sarah Jane M. 
Rating:
5.0

Customer did not leave a comment.

Lesly R. 
Rating:
5.0

Customer did not leave a comment.

E. Allan M. 
Rating:
5.0

Everyone working there were so kind and personable! They helped me out every step of the way and made getting and returning our rental quick and easy! The people make the place and I won't hesitate to got to them again!

Debra P. 
Rating:
5.0

Guys did a great job, quickly through check in, hook up and return. I will return to this location for any future rental needs

SCOTT D. 
Rating:
5.0

Keep up the good work. The uhaul employee we delt with was friendly and explained everything very well. Great customer service

sherry M. 
Rating:
4.0

the 26" truck that we got was pretty old. the mirrors on the side did not work - interior was very bad and the truck felt like it needs some service.

SUBHASH M. 
Rating:
5.0

The system is running very well.

david O. 
Rating:
3.0

Allow the customer to return the rental to other locations.

j ann B. 
Rating:
1.0

The screen viper is not working properly. Secondly, the gas is exactly there where I picked but they told me it's less, and they deduct $72.

Uzair I. 
Rating:
5.0

Customer did not leave a comment.

Suhaib R. 
Rating:
5.0

Quick. Super easy to rent

TIFFANY H. 
Rating:
5.0

The staff was always happy and helpful. Vanessa made me look forward to seeing her every month. You definitely need more employees like her

darlene P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
4.0

Great staff, good rates

Mark S.  |  First Impressions 
Rating:
5.0

Different

FAUSTINO S.  |  Overall Experience 
Rating:
5.0

Your Customer Service Rep Vanessa was pleasant and knowledgeable and was able to answer all my questions. She reviewed with me the procedure to enter the facility, on and of hours, giving me a map with all the notations that I needed. Thank you Ron Olinyk

ron o.  |  First Impressions 
Rating:
5.0

👍

PARULBENYOGESH B.  |  Overall Experience 
Rating:
5.0

Friendly helpful staff

Gladys M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mhd Eid D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARK E.  |  Overall Experience 
Rating:
1.0

I would never recommend uhaul to anyone. I went in 2 days prior to get a quote on a truck. Was given number and returned only 2 days later to book. They wouldn’t accept the original quote. And charged me an extra $1500 for the same trip. I asked them why. All they could say was prices change. $1500 is a bit extreme of a price change. So now instead of just driving to my location and dropping the truck off. I have to drive an extra 2 hours. To get the truck to its drop off point. This is bull crap. And on top of that I received a phone call saying no trucks are available and I may have to drive 2 hours to get one….. I don’t have this time or money for fuel. This company is an absolute joke.

taylor t.  |  First Impressions 
Rating:
1.0

I would never recommend uhaul to anyone. I went in 2 days prior to get a quote on a truck. Was given number and returned only 2 days later to book. They wouldn’t accept the original quote. And charged me an extra $1500 for the same trip. I asked them why. All they could say was prices change. $1500 is a bit extreme of a price change. So now instead of just driving to my location and dropping the truck off. I have to drive an extra 2 hours. To get the truck to its drop off point. This is bull crap. And I received a phone call saying no trucks are available and I may have to drive 2 hours to get one….. I don’t have this time, or money for fuel. This company is an absolute joke.

taylor t.  |  Overall Experience 
Rating:
5.0

A clean and very secure facility. Pricing is reasonable and they don’t raise monthly rental fees every couple of months like a lot of their competitors.

Tyrone W.  |  Overall Experience 
Rating:
5.0

This is the best facility to store

Syed N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

samina h.  |  Overall Experience 
Rating:
5.0

The staff on March 10th (5:30 pm) were FANTASTIC, having to adjust your personal life and move it into a storage locker is a stressful time, the ladies were friendly, kind (and funny) which made the process so much easier! Thank you!

CHRISTIANE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NANCY H.  |  First Impressions 
Rating:
5.0

Gteat service and great staff. They went well above to help. Thank you all very much.

Victor M.  |  First Impressions 
Rating:
5.0

While the storage location in Milton is very good the staff is excellent. I can't compliment them enough. Not just professional and efficient but great attitude. Thank you very much.

Victor M.  |  First Impressions 
Rating:
5.0

Friendly and professional staff, very helpful. Account easy to manage. No surprises - Info clear and accurate. Excellent overall experience. Definitely would recommend them for rental equipment and storage facility.

Jean Pierre N.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

PARULBENYOGESH B.  |  Overall Experience 
Rating:
5.0

Unit is so clean you guys deserve 5*

Manpreet G.  |  First Impressions 
Rating:
5.0

Thank you!

stacey h.  |  Overall Experience 
Rating:
5.0

Very positive experience. Rented locker for almost 4 years, visiting several times to retrieve and/or add items to unit, and eventually, after a many trip process, emptying out locker. Every visit facility was very clean, very well lit, and very easy (to navigate, and having proper equipment available to me). Staff was super friendly and helpful both over the phone and while on premises. I have had to use storage solutions many times, and this by far has been the most positive.

Elaine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie S.  |  First Impressions 
Rating:
5.0

Staff were helpful. Clean facility

Vinoala J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy L.  |  Overall Experience 
Rating:
5.0

All very good. We appreciate Working with you. Thank you

Jean-Michel I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRUCEJ C.  |  Overall Experience 
Rating:
5.0

Vanessa and staff were terrific.

Vincent T.  |  Overall Experience 
Rating:
5.0

The staff and service was great. They were accommodating with our live out date. We appreciated that. Less stress on our move date.

Lisa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charmaine H.  |  Overall Experience 
Rating:
5.0

Very convenient. Friendly staff. Easy to access. Will use for further storage needs. Thank you for the service

Clara P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony F.  |  First Impressions 
Rating:
4.0

Thanks for all the help

BRANDYMICHELLE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adam T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AJAY J.  |  First Impressions 
Rating:
5.0

The manager did an exceptional job, she went above and beyond her duty, every thing herand the staff was excellent from her and the staff. I am amazed!!!

Abdel Kader C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelly A.  |  Overall Experience 
Rating:
3.0

Had storage rate wrong and hopefully it will be corrected by January. Spelled my address wrong but wasn't too concerned about fixing it. Also spelled name of other contact wrong and didn't correct that either. Was very disappointed I have to use my credit card for the storage rental instead of my debit card. I had my banking info ready. The spot where I currently have a uhaul storage spot in Sarnia had no problem with taking the money monthly out of my bank account. Your facility said I couldn't do it unless I had a visa/ debit card which I don't. Why are the payment options different from 1 uhaul to the next? This is very inconvenient.

Maureen O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NANCYANN H.  |  First Impressions 
Rating:
5.0

I recommended someone and they got 2 10x10 units

SALINA A.  |  Overall Experience 
Rating:
5.0

I am so much impressed with Uhaul help and quality of service. I always like to keep one service provider for each activity....and Uhaul has multiple solutions for multiple activities .....it saves me a lot of time and effort. And your staff is beyond compare.

Awtar P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUAVENTURA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MIROSLAW K.  |  Overall Experience 
Rating:
5.0

Very friendly staff and exceptionally clean premise

Tanya P.  |  Overall Experience 
Rating:
1.0

Storage was a good experience, Your truck rental was not. I booked a truck a few days in advance and had a confirmation, came Friday night to pick up and I was told you were out. Why would you send me a confirmation if you cannot provide the vehicle. I can't explain how inconvenient that is for me. reservation # 25610760 big fail

Stephan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice C.  |  Overall Experience 
Rating:
5.0

Great staff, they ensured that my experience was excellent.

Brian F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari F.  |  First Impressions 
Rating:
2.0

I am giving average star because on the day of my moving the elevator broke and was stunned to find out that the entire storage had only one elevator. It wasn't fixed entire day. I had to manually move all the boxes and furniture from 2nd floor to ground floor and then into the truck. It was a nightmare for me and my family.

SAIF R.  |  Overall Experience 
Rating:
4.0

The facilities are very clean and well lit.

Fareed M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wayne B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Natasha M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah M.  |  Overall Experience 
Rating:
5.0

We very much appreciated being able to keep our daughter and son-in-laws' possessions in our storage unit for an extra three days at no additional cost. Their purchase closed on Friday and we got them moved into their first home on Saturday. It was a lot of work, but immensely satisfying. We will continue to use your trucks and storage facilities in the future. Thank you. Nigel & Beth Gunding

Beth G.  |  Overall Experience 
Rating:
4.0

The elevator not working ...hey but sh!happens

ANTONIO D.  |  First Impressions 
Rating:
1.0

I wasn’t planning to rent the storage pass the 28th. On the 29th I phoned them after receiving a late penalty email. The person on the phone said I still owed them money for the two lockers I rented I was told it was my fault I didn’t tell them. At the end of the day I feel scammed because I wasn’t protected enough not even with a warning not even a nText 491 dollars gone just like that

Greg I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arshad Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vincent T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAMEEL M.  |  First Impressions 
Rating:
5.0

Very good and fast attention to the public thank you very much 👍👍👍

Marcelo F.  |  First Impressions 
Rating:
4.0

The lady at the front desk was very very helpful.

joseph g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHEA L.  |  Overall Experience 
Rating:
5.0

Amazing team and made our move Amazing thanks to Melanie at the 8000 Lawson location

jenyne g.  |  Overall Experience 
Rating:
1.0

The worst experience I’ve ever had renting storage in 20+ years of doing so.

Alex O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fabricio P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Craig S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MOSESKWEI A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMIAHP G.  |  Overall Experience 
Rating:
5.0

Wally (sp?) checked me in. He was most helpful, courteous and efficient.

Beth G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lyubomyr K.  |  First Impressions 
Rating:
5.0

Excellent staff and very helpful for all your needs.

GERRYM C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cem Y.  |  First Impressions 
Rating:
5.0

Extremely clean. Facility looks brand new. Rented a van and small storage room. 1st month free rent! Free door lock! Staff was very friendly and helpful (even when I set off the alarm). Don't forget to enter alarm code when entering and exiting storage area! You can back up your van to the loading dock and they have dolly carts to use. They give you a map so you don't get lost...lol Load your junk and roll it over to your room. Boom...done!

Kevin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean Pierre N.  |  First Impressions 
Rating:
3.0

It was very frustrating that I was assigned the storage 2 times and both of them occupied already. I need to went back to the front desk from warehouse twice to correct this. I dont know how storage system was so inaccurate. On 3rd time I got a vacant storage till then I was totally exhausted with all stuff moving from one point to another. Poor storage status management!

Himanshu S.  |  First Impressions 
Rating:
3.0

Firs unit assigned was not the right size for me ( this is on me) so I requested a bigger unit when I went to review it it was not empty, so I got a third unit and the lock was missing. Trying to access after business hours ( Sunday 6 pm ) and the code does not work

Pablo L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ali R.  |  Overall Experience 
Rating:
5.0

Great focus on customer service.

MUNA S.  |  Overall Experience 
Rating:
5.0

Price was reasonable, convenient location, well lit & well maintened, supplies available, loading/unloading bays work for car& trucks, dollies available. & was able to get insurance & use my own lock. Cannot fault it at all.

Suzanne G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

erika.Ronald k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Subhi M.  |  Overall Experience 
Rating:
5.0

I have been a customer for the past few years and always had a great experience dealing with your staff. Great job!

Randy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HARETH D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

natasha h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER D H.  |  Overall Experience 
Rating:
3.0

Rat poison was put in by British Texan McCain Thugs

KARTHIKEYAN L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHAWNS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward N.  |  Overall Experience 
Rating:
1.0

Lost our reservation and offered zero compensation. We’re unable to provide appropriate storage fir our needs. Staff were rude and unhelpful. Totally unacceptable customer service.

MIKE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul c.  |  Overall Experience 
Rating:
5.0

10/10

Harmit Singh S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicoleta C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roslen C.  |  First Impressions 
Rating:
5.0

Everything was excellent. A straight and forward moving experience. Staff were friendly, helpful, and communicated clearly - very appreciative for their customer service. I also really appreciate the cleanliness of the facilities. This shows pride in the product and reputable dependancy on the UHAUL brand. There was only one small hiccup, where the lock that was supposed to be in my unit was missing, and had to wait for another one to be brought to me, as I could not leave my items unattended.

Joe D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher A.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Alyssa M.  |  Overall Experience 
Rating:
2.0

We go through so many time trouble to access our storage. Whenever we go their is a note ACCESS DINIED to get open wast our 1 to 2 hours. Even set up per payment with credit card, I received payment not received and late fee charged. Your phone and emergency talk button easily wast 30min to 45min. Lots things to need improved. Very tuff to get access to own rented storage.

FAIZ M.  |  Overall Experience 
Rating:
3.0

Availability of choices of indoor vs outdoor storage was limited. There were no outdoor storage units available.

Lorna F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristen H.  |  Overall Experience 
Rating:
5.0

A very well run and friendly outfit in Milton. Thank you

CHRISTOPHERA M.  |  Overall Experience 
Rating:
5.0

a great shout of appreciation to the staff that assisted. she deserve all the stars there is.

HOWARDD T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles D.  |  Overall Experience 
Rating:
5.0

Clean and orderly. Easily accessible. Good and respectful staff.

Bethany S.  |  Overall Experience 
Rating:
4.0

Very little parking, there was always a long wait, usually only one person working the counter. Staff very knowledgeable, great service.

Andrew L.  |  Overall Experience 
Rating:
2.0

Truck was not ready upon arrival, took 30 minutes to locate and supply. Storage unit was locked out, could not get any help after hours. Very disappointing experience. I would appreciate a call about my experience 905-598-4575. Faisal

FAISAL M.  |  First Impressions 
Rating:
4.0

Not informed on entry procedures. Did not know that you have to sign in on outside and also inside or alarm goes off when opening storage lockers. Mattress carts are not wide enough (10 inches) most mattresses today are 14 to 16 inches . Very impress on cleanness of storage lockers and customer area.

richard c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelo R.  |  Overall Experience 
Rating:
1.0

I made a reservation for a large storage and when I got there with my truck full and ready to be unloaded and stored, I found out that there was no storage available.

Nicoleta C.  |  First Impressions 
Rating:
5.0

Very fast and convenient move in process. Facility is very clean and well maintained. I highly recommend U-Haul in Milton. Staff is great. I had a pleasure of dealing with different employees each time and each time the service was excellent.

BARTOSZ S.  |  First Impressions 
Rating:
4.0

Prefer having more moving carts available

alex s.  |  First Impressions 
Rating:
5.0

Vanessa, is indeed a Wonderful asset to the UHaul Corporation, She is friendly, very knowledgeable and goes out of Her way to help the customers out. Lucky to have Her in Her capacity. Her professionalism reflects onto Her team.

mike w.  |  Overall Experience 
Rating:
5.0

The staff were extremely helpful and pleasant.

Kirk M.  |  First Impressions 
Rating:
1.0

Made arrangements back in April for both a 20” truck and a 10” foot aware storage unit ti discover no 10” foot square was put aside fir me , had to go to Milton location with a major delayment with 6 people that I paid for to use 3 extra hours in move. Then was told I had to pay for extra mileage charge fir the travel distance that I had accrued . Very upset and disappointed. I also have to now take my possessions out July 14 in a move upcoming and travel 40 minutes as apposed to 15 minutes from my original destination in port credit . So not only upset but now I have to pay out more money to movers fir the distance they must travel to make my movie. Plus your fee of travel fir the truck coming July 14 2021. Your customer john brucki .

JOHN B.  |  First Impressions 
Rating:
3.0

I have used the storage for one month and left two days before my due date and next month I got a letter saying it’s time to pay for next month I called the office and talked to a gentleman he said oh so sorry we will fix it and two months I get a letter again final notice with 284 dollars to pay called again talked to a man from head office he told me the Uhal ni Milton will call me back on Monday and today is Wednesday nobody has called me yet???

Anna C.  |  Overall Experience 
Rating:
2.0

Experienced lack of communication with staff in a timely manner. Was locked out due to administrative errors even though paid in full for the year. Not competitive with renewal quotes.

Neptune Retail S.  |  Overall Experience 
Rating:
5.0

I am extremely happy knowing the my belonging are3 in safe place

luay a.  |  Online Move In 
Rating:
3.0

The customer service person who checked me in on June 19th was very friendly and efficient. She seemed to genuinely care about my needs and went the extra mile to get me a unit on the first floor.

LINDA S.  |  First Impressions 
Rating:
5.0

This place is very well managed and kept clean. Customer service service is very fast and efficient

James T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andrew T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lester C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

George C.  |  Overall Experience 
Rating:
5.0

I booked and paid online. The experience was great and trouble free.

Steve P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
5.0

This experience and easier and better than I thought it could be. I was sincerely impressed with the facility and the help that I received there.

Michael M.  |  First Impressions 
Rating:
4.0

The facility is clean and has an area for recycling furniture which is great for the environment. The only thing I would have to say is that the price to space ratio is a little high. Also, I thought we would be reimbursed for the time we did not use the unit but has paid for. We closed it 7 days earlier and received no credit which other storage facilities do provide. Aside from that, no complaints. The staff at the Milton location are friendly and helpful. A job well done.

Vanessa K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chandra B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

vasko n.  |  First Impressions 
Rating:
5.0

Thank you for your service

Christopher A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEHBOOB R.  |  Overall Experience 
Rating:
1.0

I am very disappointed with the over all experience, Staff is very professional and helpful but over all booking or computer system is very poor. I wasted 2 hours on May 24th to add an additional storage space, I was told to find an empty unit anywhere so staff could assin to me, I found a unit with help of your staff, and it was done in correctly. Units assigned to me by your staff with my locks and 2 units were locked by your system by non payment. It costed me $250 extra with movers and lots of stress and time wasting.

Amir Q.  |  Overall Experience 
Rating:
5.0

A few little hiccups but the staff on site especially Phillip, Stella and Wally made sure everything was correct and made sure our experience was a positive one! These three individuals are assets to your organization and should be recognized as such!

daniel j.  |  First Impressions 
Rating:
1.0

Poor organization skills!! People have to be trained. I went because of my past experience. Someone should call me so i can list the events. Poor customer relations. The general manager did not even respond to my email

Norman K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMER S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike B.  |  Overall Experience 
Rating:
5.0

My experience was excellent but could use more carts as there were none available at the time I moved my belongings in to the unit.

lori M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lester C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELDON M.  |  First Impressions 
Rating:
5.0

I had a storage unit with u-haul for about 3 years. Every-time I visited it was clean and well maintained. All security and fire systems seemed new and in good working condition.

ADEL H.  |  Overall Experience 
Rating:
5.0

Beyond my expectations.

jerry p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

helen m.  |  Overall Experience 
Rating:
5.0

Nothing but a great experience in every way from the cleanliness to the staff.

stephan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mughees A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

hector r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samah A.  |  Overall Experience 
Rating:
3.0

Your front staff is not friendly. Especially the females staff. Some of the staff was not following covid-19 rules.

faiz m.  |  First Impressions 
Rating:
5.0

Vanessa was extremely helpful. She answered all of our questions and processed our rental agreement in a very short time. Exceptional service. Sergio

Francisca G.  |  First Impressions 
Rating:
5.0

Very convenient , well trained and decent staff , both Karimaand Miranda are extremely wonderful support , went above and beyond in explaining the best options , well done ladies you made our decision so easy Keep up the good work

HARIS I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alex s.  |  First Impressions 
Rating:
3.0

My vehicle was stored in the warehouse. It was dirty and dimly lit. A few times I could drive in without putting in my code. The big door was left open at times.

tom g.  |  Overall Experience 
Rating:
5.0

Everything about this location was great. Staff was lovely, helpful. Great, roomy, clean storage spaces (I had rented two different sizes during the year, both exactly as described) I appreciated the two separate loading docks, both indoors, which made moving things on rainy / snowy / cold days super easy and comfortable. Staff understood my needs due to a small disability and put me as close to the front doors as possible. SO much better than the current storage facility I'm at. Unfortunately I moved over 130k away otherwise I would have kept the Milton location.

Laurie E.  |  Overall Experience 
Rating:
5.0

very nice facility and staff. great security systems

William M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ghani A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUCEJ C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ibrahim M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jayesh N.  |  Overall Experience 
Rating:
5.0

Nice place for ssfe storage

Suresh C.  |  Overall Experience 
Rating:
5.0

Staff and management were amazing

Rhonda M.  |  First Impressions 
Rating:
5.0

To many alarms but far better then I expected. Plenty of moving carts , lots of room. I would recommend to anyone

jerry p.  |  First Impressions 
Rating:
5.0

Thank you for all you helped me with.

Colin E.  |  Overall Experience 
Rating:
5.0

Thank you very much with your help Vanessa!

Tarek S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry D.  |  Overall Experience 
Rating:
5.0

The storage facility is very clean and easy to use. Th gentleman that I dealt with was very helpful and explained very well how the storage facility works and the access to the facility.

Angelo R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ante R.  |  Overall Experience 
Rating:
5.0

We had 2 storage units at this location. It was always maintained and clean when ever we had to visit. The staff was helpful when we needed something. I would recommend using this storage facility.

Adam M.  |  Overall Experience 
Rating:
5.0

Because of our need to relocate both our home & business, we have experienced a number of storage companies; Public Storage, U-Haul, Apple/Access & SmartStop. The last 3 had indoor climate controlled units. Apple/Access were just not clean. U-Haul was far better, but did not have the size required (10x30) when we need to rent. SmartStop was the best. Your bay doors are the best. The lights really aid to the safety and provide excellent information regarding when to enter or leave. The facilities at Lawson & those of SmartStop are superior because they were built for that specific need. Apple/Access have adapted warehouses to meet their needs; which in my opinion, just did not work as well as yours. Miss Vanessa, the manager, was very helpful and was always smiling.

David G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephan H.  |  First Impressions 
Rating:
5.0

Very clean, well lit up, secured safe storage facility.

Dan G.  |  Overall Experience 
Rating:
5.0

The Team in Milton were always friendly and professional and willing to assist at every opportunity.

Stephanie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julie p.  |  Online Move In 
Rating:
4.0

This is a clean and well lit facility close to everything.

Kenneth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KWAKU A.  |  Overall Experience 
Rating:
5.0

U-Haul storage at Milton cross roads is amazing! I was there for over a year and never had any issues. Always clean and well taken care of, and plenty of bays to move in and out. Vanessa, the general manager, is incredible! She does her job thoroughly and professionally, always displaying a high level of empathy and compassion, and willing to go above and beyond to ensure customer satisfaction. I highly recommend this particular location for a of your storage needs!!!

Anne D.  |  Overall Experience 
Rating:
5.0

Thank you for the friendly and thorough customer service while I had trouble with my credit card!

emmanuel p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tianxiang L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tianxiang L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arasu K.  |  Overall Experience 
Rating:
5.0

Really liked their professionalism. Very courteous, excellent staff. To me the best storage in Milton

sONIA T.  |  Overall Experience 
Rating:
5.0

All I can say is thank you for keeping me informed on my monthly charges and the experience was most welcomed

laura w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Branko A.  |  Overall Experience 
Rating:
4.0

only complaint is that the units are picked by the system and I could not get a unit closer to my other two units

ANDREA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WESLEY B.  |  Overall Experience 
Rating:
5.0

Walter was great! Although hey.... there is a rodent trap in my unit... is this supposed to be there? Thanks, Jason

Jason D.  |  First Impressions 
Rating:
5.0

U-Haul storage was the best storage facility I have used. Well lit, secured and safe, clean, and reliable. From now on I'm using U-Haul for all my storage needs.

Dan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REGINALDB S.  |  Overall Experience 
Rating:
5.0

Excellent customer service for the Milton Ontario location. Beyond my expectations during this challenging Covid year, I appreciated everyone’s support. Merry Christmas to all! 🎄 Viera

viera p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

helder s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin D.  |  Overall Experience 
Rating:
5.0

Wonderful Place. I am 100% Satisfied with the services I got and strongly recommend the business.

Sajid C.  |  Overall Experience 
Rating:
1.0

booked online, then did same thing in the office, all my requirements wasn't met. i believe i was overly charged, and i made nothing less then 3 calls before i went in person. and what i was told in person was different from what i was told when i called. not looking forward to using U-Haul. Services in the future.

Ayokami E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

judy i.  |  First Impressions 
Rating:
5.0

I was really impressed with how clean and well kept this building was. The line at the desk was never long and the staff were friendly and we never had to wait for a spot at the loading docks.

Shannon B.  |  Overall Experience 
Rating:
4.0

Just wondering why none of your staff wear masks?? The attendant that was signing us in to rent a truck and storage, coughed a couple of times into his hand and passed me some paperwork. (Not that I think he was sick but in today's world...not appropriate.)

stephen a.  |  First Impressions 
Rating:
2.0

The text message that was sent did not tell me to enter the code at two different locations. The phone help didn’t know that either. Uhaul phone help was wonderful but after 2 hours and then trying to contact Milton staff I still couldn’t enter. We were charged for the first month even though we had a one way rental.

BRIAND M.  |  Online Move In 
Rating:
4.0

4 stars because there is no way to contact the location directly t make any changes. the call to customer service is a long wait.

Jayesh N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saravana Kumar R.  |  Overall Experience 
Rating:
5.0

Vanessa and Zack went above and beyond our expectations for Uhaul service. They were both, patient, friendly and accommodating. We had to unload our uboxes into a storage unit and all of the staff we encountered along the way were very helpful as well. Our experience with Uhaul Milton was a welcome change to the poor customer service and experience we had to deal with from the se marine drive location in Vancouver. Our experience with Uhaul Milton Lawson Rd location really restored our faith in Uhaul and we look forward to using your services again when we move out of our unit in the bee year.

Lisa C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cyrille T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mohamed K.  |  Overall Experience 
Rating:
1.0

My experience at This particular location was disgraceful. I have booked a size 20 truck 2 weeks prior only to get there on the day and was offered a size 10 truck. Naturally I was angry but what got me really upset was the guy at the front desk. He could not even apologize, instead he told me to go call 1800 Uhaul and register my displeasure with them or not take the size 10 at all. I was shocked at his response, he was very rude. Another lady came out and appears to be the manager, she said she didn't like my tone and decided to cancel the size 10 truck too anyway. She said she Uhaul does not rent to my type anyway. I was left with no truck that day and my whole day was ruined. I am a black man, and I genuinely believe I had my first direct racial abuse that day. Otherwise, what does she mean by "Uhaul does not rent to my type anyway". It was disgraceful. If my size 20 truck wasn't available, I understand these things happens and I expect the customer service person to apologize, atleast show a bit of empathy. His words were "dude we only have a size 10, take it or contact uhaul" . I could go on, it was disgraceful.

Sakiru B.  |  Overall Experience 
Rating:
5.0

only comment that I have is, I was still in the facility after 10 pm, and it would not allow me to log out of my visit. Please make sure my access is allowed on my next visit.

ANDREA F.  |  First Impressions 
Rating:
5.0

Waiting in line for over half an hour and couldn’t reach them on the phone at all

Jonathan p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joanna l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gurmail K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

millicent l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Parul B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mohamed K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

keesha l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

colin b.  |  Overall Experience 
Rating:
5.0

Excellent facility and very professional quality service.

john j.  |  Overall Experience 
Rating:
5.0

ROY MADE RENTING EASY AND CONVENIENT. HE WAS ABLE TO ANSWER QUESTIONS AND TAKE CARE OF EVERYTHING WE NEEDED. PLEASANT EXPERIECE

william m.  |  Overall Experience 
Rating:
5.0

Amazing staff and facility

Saravana Kumar R.  |  First Impressions 
Rating:
4.0

only the return of the truck procedure was a bit difficult. When we returned the man at the return area just told us to leave the truck and go. When i went online i found out we had to take photos and enter info so we had to go back. Storage area was great.

Chantelle P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine P.  |  First Impressions 
Rating:
3.0

I did an online rental(without going to the physical store) and the unit allotted was pretty much in the other corner of the entry point/elevator. I do notice that most units this size are empty as I walk to my unit. And the unit was not locked with a tag that could be broken as per the email. Rather it was locked. So I had to go all the way back to loading area, drive to the front office and then do it all over again. The unit and facility is pretty clean and the next visits were smooth. Still not so happy with the ‘faraway’ unit with so many empty units in between.

Anandh Arjunan G.  |  Online Move In 
Rating:
5.0

Great prices compared to similar units in Milton. Friendly staff. Extremely clean. Would highly recommend to anyone in the Milton area. Mike Prong

mike p.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jennifer S.  |  Online Move In 
Rating:
4.0

Wait times to meet staff for anything is pretty much 10-15 mins everytime.

Anandh Arjunan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Branko A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nigel g.  |  Overall Experience 
Rating:
5.0

Vanessa was terrific... professional and excellent attitude.

dean M.  |  First Impressions 
Rating:
5.0

Milton location on Lawson Rd provided me with EXCELLENT customer service. The staff were friendly and knowledgeable. One suggestion to maybe have another person on the shift to ensure the phone calls are answered and not required to be put on hold all the time. It appears this a busy location and another body would be required on a shift. Nonetheless I would certainly use them again.

DEBORAH F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YIU-HUNG W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YIU-HUNG W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YIU-HUNG W.  |  First Impressions 
Rating:
5.0

Many thanks to Vanessa and her crew

Ayokunle A.  |  First Impressions 
Rating:
5.0

One issue we have had to do with the service elevator. The door closes way too fast, and the floor of the elevator, when stopped at a floor, rarely lines up with the floor of the level. This results in (1) difficulty in even getting into the elevator, and (2) a challenge getting the dollies/carts up and over the lip of the elevator. Also, the carts would be better if they had brakes on them, so as to not roll away when loading or unloading. Finally, the loading dock does not line up with the back hatch of the trucks (we were using one of your trucks), resulting in either a hazard getting in and out of the truck, or having to leave the truck well away from the dock, in order to have to fully extend the ramp. Thank you.

Elizabeth S.  |  Overall Experience 
Rating:
5.0

Highly recommend !

Gary G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Loyalty L.  |  Overall Experience 
Rating:
5.0

Staff are always courteous and polite. Very clean , organized location.

BRIANS R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve d.  |  Overall Experience 
Rating:
5.0

Staff at this location are always polite, efficient, and professional.

soomy b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

suzy D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ayesha J.  |  Overall Experience 
Rating:
5.0

All the staff are great in customer service.

Gary G.  |  First Impressions 
Rating:
5.0

The free month saved me when my furniture wouldn’t fit in my new place. Staff was helpful.

Joanne H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

troy m.  |  Overall Experience 
Rating:
2.0

Incompetent billing, insulting to charge me, I think it's all paid and then I receive an email saying I owe $20 and if I don't pay within a week it'll be sent to collections. You did the same thing to me 5 years ago. VERY INSULTING! AND DYSFUNCTIONAL!

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Great M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hina M.  |  Overall Experience 
Rating:
5.0

Really nice staff, just darling, very pleasant and patient and accomodating. One young lady in particular has been extremely helpful to me. I believe her name is Taylor and she deserves a big thank you and a shout-out. The facilities are cleaner than some hotels I've been in!! Very happy with the location, service and, well, everything actually. :-)

Laurie E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suzanne L.  |  Overall Experience 
Rating:
5.0

Thanks

GILMORE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justina D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sanja P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ali A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ihtisham h.  |  First Impressions 
Rating:
5.0

Everyone was so nice and so patient. (Even with the screaming customer beside me)

Joyce F.  |  First Impressions 
Rating:
2.0

I had a rat droppings all over my sofa when I moved plus they got into mattresses. I will never rent storage again.

Raj M.  |  Overall Experience 
Rating:
5.0

Very happy to have been made aware of this / all U-Haul self-storage facilities. I've used others on and offf over the years, none have been this clean & easily accessible

Laurie E.  |  First Impressions 
Rating:
5.0

Thank you very much for your help and support in my process in moving.

Brian S.  |  Overall Experience 
Rating:
4.0

The storage facility was lovely and wonderful, however I would never rent a moving truck from them, ever. I reserved a 20 foot truck five weeks prior to my move, and was told 40 hours prior to the move, that there was only a 17 foot available, and I was not allowed to get a trailer (apparently they are not to leave the GTA.) Nothing like finding out two days before your move you will not be able to fit all of your personal effects. Storage unit was great.( after calling the destination Uhaul drop off - who could not understand why I wasn’t given what I’d booked- they called the Milton location and then a 20 footer showed up just in time. Huzzah. Overall the Truck rental at this location was a disaster.)

nina l.  |  Overall Experience 
Rating:
5.0

It was the perfect solution to our storage needs. The facility was always clean. I appreciate the sharing space - to leave &/or take any wanted household items. The staff were very knowledgeable and helpful.

kim s.  |  Overall Experience 
Rating:
5.0

Wry good overall service

Jason R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  Overall Experience 
Rating:
5.0

Very clean facility, staff were always very helpful!

Dale N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fernando A.  |  Overall Experience 
Rating:
5.0

honestly, from the beginning the staff made my locker rental and truck and trailer rental easy. they absolutely went above and beyond! I was recommend this location to everyone!

Jennifer I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Reginald A.  |  Overall Experience 
Rating:
5.0

Very friendly staff and willing to go the extra mile to help you out.

Jason R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pawel n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zoltrin t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sayed B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mide S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve R.  |  Overall Experience 
Rating:
5.0

The storage kept my vintage car clean, dry and had a plug outlet. I would not hesitate in storing anything in the storage facility.

Raymond D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stacey h.  |  First Impressions 
Rating:
5.0

It was clean and lit as hospital, safe and secure as bank, excellent staff,

zubair a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ross J.  |  Overall Experience 
Rating:
2.0

Think smarter not harder, make it easier n fast got customers, your computer systems don’t work properly. Brian 5195773021

Brian S.  |  First Impressions 
Rating:
1.0

milton location staff is extremely rude and unprofessional!!!! never going back again !!

Zouhaib R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GERGES G.  |  Overall Experience 
Rating:
5.0

Great support from all staff, in making changes to my services as well as continuous portable storage care. Thank you all. I always appreciated your help at this critical time of my life..your busy location in Milton will always be recommended. Viera

Viera P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

osama a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard E.  |  First Impressions 
Rating:
4.0

Milton facility was clean. However the alarms in the storage area were not responding to pass codes, one of the loading / unloading area shutters for small vans was broken. Other than that all OK

saurabh D.  |  First Impressions 
Rating:
4.0

I had a couple of troubles with the booking this time. My booked truck was boot available at the time of pick up which cause a huge delay in my moving plans.

Luciano B.  |  Overall Experience 
Rating:
5.0

Attentive reps at the counter, took time to explain

Mide S.  |  First Impressions 
Rating:
5.0

Very clean and safe.

IAN P.  |  Overall Experience 
Rating:
5.0

I would not hesitate to use this facility again. I have recommended it to friends.

Donna F.  |  Overall Experience 
Rating:
5.0

Quick and courteous.

Fabrizio C.  |  First Impressions 
Rating:
5.0

This was my first experience in using a storage facility and I would highly recommend U Haul Storage. The staff was amazing. My facility was in Milton

Susan N.  |  Overall Experience 
Rating:
5.0

All of the interactions were friendly and professional. They explained everything about the storage lockers to the best way to put on the lock. Wish other customers were as helpful.

Nikki C.  |  Overall Experience 
Rating:
5.0

I am very satisfied

Rafael P.  |  Overall Experience 
Rating:
5.0

The storage for my sports car was clean, warm with electricity to plug my car in. It doesn’t get any better than that. As well the price per month was more than fair. I have access when I want .

Raymond D.  |  First Impressions 
Rating:
5.0

Very helpful friendly and knowledgeable..

RODNEY B.  |  Overall Experience 
Rating:
5.0

Great facility, great service.

nelson d.  |  Overall Experience 
Rating:
5.0

Perfect customer service where we were treated with respect. The salesperson explained everything to us and even went with us to show us how to access the storage area. Very satisfied customer

KEITH M.  |  First Impressions 
Rating:
1.0

The Truck I was given didn't had any sun protection shade , I travelled from Ottawa to Toronto and the sunlight was directly coming in my eyes and I was scared of getting into accident. Please addres

danish m.  |  First Impressions 
Rating:
4.0

111

Alexander L.  |  Overall Experience 
Rating:
5.0

Gentlemen that helped me was very friendly and polite.

Aldo R.  |  First Impressions 
Rating:
5.0

Great customer service

Caroline G.  |  Overall Experience 
Rating:
5.0

If needed I would use them again

gerry l.  |  Overall Experience 
Rating:
5.0

Thank you for your wonderful work.

wagdi s.  |  Overall Experience 
Rating:
5.0

Clean and friendly service!

kim r.  |  First Impressions 
Rating:
5.0

Staff at 8000 Lawson road Milton Ontario were so helpful. Uhaul Equipment are designed to make move less stressful and process is so smooth as well as seamless.

ARAVIND D.  |  Overall Experience 
Rating:
5.0

Excellent service, clean facilities, easy to access

rajesh b.  |  Overall Experience 
Rating:
4.0

Staff are very helpful, however, more staff are required on the front desk as the wait for assistance can be very long.

David G.  |  Overall Experience 
Rating:
5.0

Thanks Me. Waleed fror tge great service

morad a.  |  First Impressions 
Rating:
5.0

First time I used storage facility , & I am very happy to find one in my neighbourhood , I tried with other companies who sent flyers in my mail box , they were either overcharging or unsuitable

Mohammad I.  |  First Impressions 
Rating:
5.0

Miranda oversaw my truck return night and was most courteous and helpful. But then she's trained by the best, her boss Vanessa! Thank you both again for your wonderful support and service. Glenn

glenn p.  |  Overall Experience 
Rating:
5.0

Nothing to add.

Donald D.  |  First Impressions 
Rating:
5.0

I found this to be a very slick operation Just the driving into The unloading bay. Not having to worry about rain, having dollies at my disposal was so handy

ELIZABETH S.  |  Overall Experience 
Rating:
5.0

The service that I received was excellent. The woman who handled my inquiries about storage units was very pleasant, helpful and knowledgeable. It’s the 2nd time I’ve used these U-haul services.

kim s.  |  First Impressions 
Rating:
5.0

Then front desk staff member was extremely helpful and kind. Thank you.

Natalie V.  |  Overall Experience 
Rating:
4.0

We rented 2 storage units at the Crossroads location. Front end staff were friendly and helpful. Only issue was lack of staff resulting in long customer lineup. Our 26’ truck was old but worked fine.

Andrew R.  |  Overall Experience 
Rating:
5.0

Very clean, helpful staff and convienent

matthew c.  |  Overall Experience 
Rating:
5.0

The facilities were excellent. The Milton staff deserve high commendation for their pleasant demeanour and their willingness to help. They are experts in top-tier customer service.

Steve P.  |  Overall Experience 
Rating:
5.0

This is a very big U-Haul office. I had a very wonderful experience. Staff are very friendly, helpful and professional. They go the extra mile to help customers. The manager Vanessa is very nice.

olu i.  |  First Impressions 
Rating:
5.0

I normally do not take the time to fill out customer surveys... but I could not pass this one by. The young lady at your front desk made my experience incredible. Upbeat, professional, informative!

Curtis B.  |  First Impressions 
Rating:
5.0

We were very pleased with everything at this facility. We would certainly recommend your services.

nicholas r.  |  Overall Experience 
Rating:
3.0

Too long to process the service , employees at this location need more training for how to use the computer. Even the guy copied my name from my driving license wrong 🤔🤔

nASHAT w.  |  First Impressions 
Rating:
5.0

Great location!!! 5 star in all areas!

Arthur S.  |  Overall Experience 
Rating:
5.0

The entire team at this uhaul location is the best compared to any other in the GTA. Keep it up!

Ajay L.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff!

Daniela C.  |  Overall Experience 
Rating:
5.0

It’s really clean and friendly place Recommend and recommend

Jung Jae K.  |  Overall Experience 
Rating:
2.0

Was given a storage locker at the complete opposite side of elevator, even when there were plenty available really closeby that I noticed after. Woman at counter seemed annoyed to be working there.

Gurinder M.  |  First Impressions 
Rating:
5.0

Milton location is awesome!! Maybe they are new, or this is the standard for Uhaul. Loved it!! Only suggestion I have is extending hours on weekdays by 2~3 hours for people with day jobs.

Tejinder S.  |  Overall Experience 
Rating:
4.0

Great service, great facility

Joseph M.  |  First Impressions 
Rating:
3.0

no comments

javed n.  |  First Impressions 
Rating:
5.0

GREAT SERVICE

andrew r.  |  First Impressions 
Rating:
3.0

Move out was ok but other services are not good at all at this facility

Benoit L.  |  Overall Experience 
Rating:
5.0

The girl that helped me was very helpful

ELIZABETH S.  |  First Impressions 
Rating:
5.0

.

Aihsan Q.  |  Overall Experience 
Rating:
5.0

The only way it could have been better is if you had waved a magic wand to load and unload the truck for us. :)

Andrea M.  |  First Impressions 
Rating:
5.0

I was not aware that I HAD to buy a lock from Uhaul. So I had to pay 13.50 for a lock

Dana S.  |  Overall Experience 
Rating:
5.0

Very kind and helpful and awesome service!! Thank you so much!!

Jung Jae K.  |  First Impressions 
Rating:
5.0

Convenient and easy

LESLEY L.  |  Overall Experience 
Rating:
5.0

Great customer service and very clean facility. Will go back next year for my storage needs.

Jody T.  |  Overall Experience 
Rating:
4.0

Everything about the truck rental and subsequent unit move-in was excellent. The facility is great. The process checking in/out at the front desk was a bit slow... maybe due to long weekend.

mark h.  |  First Impressions 
Rating:
5.0

Well organized easy to accces

pablo c.  |  First Impressions 
Rating:
5.0

Quick check in and out. Very helpful and friendly staff. Would certainly recommend and use them again

LESLEY L.  |  First Impressions 
Rating:
5.0

Very organized, efficient, polite, respectful staff. Prices are a bit high, but worth it. The folks in Milton at 8000 Lawson were especially kind.

Valerie C.  |  First Impressions 
Rating:
3.0

Clean facility. Manager very friendly. Initial customer service rep was disagreeable and rude. Lots of confusion and delay around my reservation. Delay with computer system. Location easily accessed

Tiffany R.  |  Overall Experience 
Rating:
5.0

Only issue is the wait times. Its no ones fault, the staff do their very best. It just takes time to gather all the info. But maybe make it easier by having a number system and a place to sit?

Philip M.  |  Overall Experience 
Rating:
5.0

The storage unit is clean and easily accessible

rajesh b.  |  First Impressions 
Rating:
4.0

I like this place

tehmina g.  |  Overall Experience 
Rating:
4.0

Good experience

ahmed a.  |  Overall Experience 
Rating:
5.0

Polite and efficient.

matthew c.  |  First Impressions 
Rating:
1.0

You guy s told me it’s on ground floor but when I went there they give to me 2 th floor. And to far from lift. Evan there was so many empty near and both floors So I pay $200 extra to my helpers

jaspal d.  |  First Impressions 
Rating:
4.0

Nice set up.

EVERETT C.  |  First Impressions 
Rating:
5.0

I’ve had other storage unit and this one by far was the best for the price!

andrew W.  |  Overall Experience 
Rating:
5.0

I would definitely recommend this location! Staff was helpful and friendly. The storage facilities were clean and bright.

Matthew M.  |  Overall Experience 
Rating:
5.0

Your facility seems well organized from the docking bays to the free trollies to the great lighting. It was my first time using a U-Haul Storage Facility and I am thoroughly impressed.

Beth G.  |  First Impressions 
Rating:
4.0

I cannot comment on the facility as I was never there, but the system will not let me leave them blank. The staff were great and the driver was very professional. U-box's were clean and secure.

Michael P.  |