Customer Reviews for U-Haul Moving & Storage at Moon Lake

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Moon Lake

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Darrell E. on

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Friendly, knowledgeable staff!

Nicholas J. on

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Customer did not leave a comment.

terrill B. on

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I have rented from multiple U--haul locations. The moonlake location is the best for service and support. U-haul should upgrade their hardware to improve the response time . All locations have computer response issues. Even corporate has issues when I get transferred. It is frustrating when I have to wait for the system. Twice it took a half an hour to process my contract. That is unacceptable. No fault of the locations. .

Daniel B. on

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Dropped off after hours. Did not meet employees.

Irving B. on

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terrill B. on

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Thé service Is super

chris M. on

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The person helping me was sweet and excellent, and the pickup truck was spotless.

Terrill B. on

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The manager is very helpful and friendly. I rent from two other places in the past and the service here is excellent.

kendra M. on

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Linda L. on

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Very friendly, very busy! I was redirected to them when I showed up at the first pickup place didn’t have what I had reserved. No one had bothered to send me a text or email to notify me of the change.

Gary M. on

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cheryl L. on

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Ami jo M. on

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I enjoyed working with Patricia. She is very kind and knowledgeable!

charles V. on

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Very nice to deal with

Noel B. on

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Patty P. on

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very friendly service by all persons both visits, Took time to explain everything in detail. was convenient and easy. Thank you.

kariann C. on

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excellent customer service!

CELESTE B. on

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After 5 years, this was the absolute worst storage place. The price went up every year but the facility got worse. Katherine has no business being a mgr. Mold, bugs, & snakes were in my unit. HORRIBLE

Holly W. on

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william C. on

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Great customer service

MICHAEL H. on

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The doors on the units are aged and difficult to lock and open. I had 2 units. One was better than the other but Still difficult. I also had a unit with Cubesmart and their units were much newer.

greg A. on

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Daniella G. on

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Christopher C. on

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Joanne D. on

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Water was getting inside, also huge bugs. Employees were friendly and very courteous. Easy entry and secure.

karl K. on

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Eileen W. on

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John R. on

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Gregory S. on

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Susan C. on

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Teresa C. on

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Brenda C. on

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Everyone was amazing. They really went above and beyond! I couldn’t be more pleased. I’d recommend this location to anyone with rental or storage needs!

ames M. on

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Fast service

Marcia V. on

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The truck we had did not have tail lights or overall truck lights. Stopped by State Trooper who suggested we turn lights on on the KIA which was being towed. Had to charge KIA upon taking off the trailer. Inconvenient to say the least....

Mary S. on

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April K. on

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Sherri O. on

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Lobby is way too small though.

MITCHEL P. on

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NEVER HAD A PROBLEM....NICE PEOPLE TO DEAL WITH!

ROBERT D. on

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Devere V. on

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Brian K. on

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Dennis C. on

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William L. on

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Kat is awesome!

John R. on

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used other storage facilities and was not satisfied with up-keep.

William L. on

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Very well run. Friendly staff.

LILLY P. on

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She was very helpful, and professional and the pricing was good

George M. on

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Convenient location, easy to find.

melenda s. on

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Young lady that helped me was a real sweetheart. Tried to accommodate my needs.

john k. on

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Very satisfied

Mario F. on

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Very helpful and wonderful customer service I would highly recommended them

REGINALD A. on

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Quick. Friendly.

Lazaro V. on

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very helpful and very nice.... U-Haul rules....

George M. on

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Very pleasant transaction and location.

HARRY S. on

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Easy, fast and convenient. 5 stars

john k. on

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Excellent superior quality courteous knowledge

Rosedonna H. on

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Very good service..

BARBARA K. on

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The people who run the facility have always been fantastic to work with!

NATASHA D. on

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Everyone was great

Bobby S. on

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Standard storage unit was fine and was above average. However, I attempted to rent a climate controlled unit and it was poor at best. A/C unit did not work!!! Price too high! No refund!

CRAIG F. on

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Tiffany was great offering me a few different ways of going about the rental. How ever U-Haul has a flaw in there system and call center. I reserved a 10x30 and when I got there it was rented .

Leah F. on

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All was well...will use them again

Michele R. on

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The staff was very helpful and the storage unit was clean.

William H. on

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Thank You for excellent service

Raymond Z. on

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Very nice staff and very reasonable prices!

Nancy H. on

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I was very happy with my unit. The staff was pleasant and professional. I hope I never move again. But everyone there made it very easy for me. Thanks to the whole staff.

Michele R. on

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The young lady that checked us in was rofessuonal, courteous and very efficient.

Bobby S. on

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Would not recommend this site to anyone as it appears the climate controlled units are not truly climate controlled or maintained.

Kelsey R. on

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Very nice place with friendly people.

robert s. on

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Not large enough space as needed. Not 24 hr access.

PAMELA R. on

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Longer hours to access unit would be helpful.

Carlos G. on

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Cats was very professional and very me ! She is a awesome person

Brian W. on

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Overpriced and no pro rating for fees. Forced to buy a month I didn't need

TJ M. on

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The staff was wonderfull and the ease of access to the storage unit was great. We were able to go in and out of it at any time. It was clean, well lit and safe.

Joseph A. on

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I was ripped off for a bogus late charge. I was forced to buy your lock. I moved from your facility to another because of the late charge. When moving out, found a dead rat and rat crap.