Customer Reviews for U-Haul Moving & Storage at Moon Lake
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Moon Lake
David K. on
The employee was the rudest i ever delt with here. First when I picked up van youe email offered me the chance to ad insurance. I clicked on link. It said to go inside and see clerk. She told me it wasn’t possible. On return i filled the tank with 2 .5 gallons of gas. I drove 30 miles. She charged me for gasfrom 3/4 to 7/8 i tried to reason with her and prove contract was incorrect. She ordered me out of the store. I rent here 3 to 4 times a year. Never again. I will also post this is our summer tree news letter. So rude so disrespectful over 6 dollars
LILLY P. on
The manager there was very helpful at all times very professional we would highly recommend to others
Danielanthony G. on
I remember renting from U-haul in the past and being able to drop it off at any location. But when I arrived at my destination I had to drive over 40 miles round trip to return the trailer. Passing 3 other U-haul locations. In the loop ng run it will be cheaper for me to just out right buy my own trailer then rent from you. Then once I get to the drop off location I had to drop it off at a specific place in their yard. Then when I asked for my receipt for the drop off she told me she doesn't print them at her location . So no I will not be using your company any longer.
Matthew P. on
No improvement necessary. Kathy was great
Cynthia M. on
very friendly. got us in and out very quickley
tracey F. on
Very friendly staff
Norman B. on
The employee did an excellent job. Very friendly, very efficient and very high speed. We will use this uhaul place again for any future needs.
Albert B. on
Very helpful and friendly
Jeremy J. on
We recently picked up a 4'x8' trailer for a run to New Hampshire. Katherine (I believe it was Katherine) was simply AWESOME. Great customer service, extremely fast and efficient without being dismissive, and she hooked us up so fast I didn't realize we were already done! I set a high bar for customer satisfaction and she easily reached that bar and then some. Hope to do business again next time I'm in Florida!
Carla J. on
Thank you Kat and Trisha you chicks are the bomb!!!!
Trevor S. on
The girl getting our unit set up was awesome even though your system had issues which she was able to resolve quickly
David R. on
The young woman who took care of my auto trailer reservation was very efficient who took pride in her job, she is truly a great asset to your location. David Russell
Leslie B. on
Nice clean and organized place friendly staff
Vince T. on
Not anything that I can suggest. Everything was fine as far as I'm concerned. I call another local rental only one block from you that I've used before and a small truck round trip 120 miles was going to be $350.00 ($150.00 deposit) with you it was only $141.00 and No deposit. Thank you so much
david C. on
Absolutely one of the best customer service I have ever experienced, Great selection to pick from and the owner personally explained my options and best value for my needs,Highly recommended and worth the drive anywhere near pasco county Thank you again Katherine
enrique o. on
Good customer service
Luis R. on
A drop-up location was about 5 minutes from we’re I’m staying. I was sent to a drop-up location about 20 miles away. It will help if a research is done before select a drop-up location.
William M. on
The clerks did an excellent job checking me in and hooking up the tow dolly. Equipment was in good shape and ready to go.
kimberly B. on
But the reps at the location seemed confused. The cargo van I put on hold for Tuesday was rented out the day I went to pick and had to get a truck that I could barely see over the steering wheel.
Brian H. on
Very helpful and knowledgeable staff!!
Robert S. on
Give Katherine M. a raise, she went above and beyond to help us after having scheduled to pick up car dolly on November 20 at another u-haul facility and when we arrived it didn't function properly, then were sent to another location that didn't even have the type we needed. Finally arriving at the Moon Lake facility we received supreme customer service and support from Katherine. She is very knowledgeable and was a pleasure to work with us for our needs. She manages her location extremely well and turned our experience from a problem into a positive one. We can't thank her enough. Robert and Terri Sharp
Charles T. on
Check windshield washer fluid reservoir. The truck was provided with the reservoir completely empty and a very dirty windshield.
terrill B. on
Service was excellent. People are friendly and helpful. I appreciate they respect my time and try to be as quick as possible. They apologize for any computer related delays.
Michael M. on
The representative I had the pleasure of working with was fantastic. She deserves a raise and recognition.
Darrell E. on
Friendly, knowledgeable staff!
terrill B. on
I have rented from multiple U--haul locations. The moonlake location is the best for service and support. U-haul should upgrade their hardware to improve the response time . All locations have computer response issues. Even corporate has issues when I get transferred. It is frustrating when I have to wait for the system. Twice it took a half an hour to process my contract. That is unacceptable. No fault of the locations. .
Daniel B. on
Dropped off after hours. Did not meet employees.
terrill B. on
Thé service Is super
chris M. on
The person helping me was sweet and excellent, and the pickup truck was spotless.
Terrill B. on
The manager is very helpful and friendly. I rent from two other places in the past and the service here is excellent.
Linda L. on
Very friendly, very busy! I was redirected to them when I showed up at the first pickup place didn’t have what I had reserved. No one had bothered to send me a text or email to notify me of the change.
Ami jo M. on
I enjoyed working with Patricia. She is very kind and knowledgeable!
charles V. on
Very nice to deal with
Patty P. on
very friendly service by all persons both visits, Took time to explain everything in detail. was convenient and easy. Thank you.
kariann C. on
excellent customer service!
CELESTE B. on
After 5 years, this was the absolute worst storage place. The price went up every year but the facility got worse. Katherine has no business being a mgr. Mold, bugs, & snakes were in my unit. HORRIBLE
william C. on
Great customer service
MICHAEL H. on
The doors on the units are aged and difficult to lock and open. I had 2 units. One was better than the other but Still difficult. I also had a unit with Cubesmart and their units were much newer.
Joanne D. on
Water was getting inside, also huge bugs. Employees were friendly and very courteous. Easy entry and secure.
Eileen W. on
N/A
Brenda C. on
Everyone was amazing. They really went above and beyond! I couldn’t be more pleased. I’d recommend this location to anyone with rental or storage needs!
ames M. on
Fast service
Marcia V. on
The truck we had did not have tail lights or overall truck lights. Stopped by State Trooper who suggested we turn lights on on the KIA which was being towed. Had to charge KIA upon taking off the trailer. Inconvenient to say the least....
Sherri O. on
Lobby is way too small though.
MITCHEL P. on
NEVER HAD A PROBLEM....NICE PEOPLE TO DEAL WITH!
steve B. on
We could not have been more pleased with the service provided by Katherine and her team at U-HAUL on SR52 this past week. Very friendly, professional and extremely helpful in their efforts to make the process as stress-free as possible. Highly recommended. steve b.
William L. on
Kat is awesome!
William L. on
Kat is awesome! Very knowledgeable and professional.
Kristen P. on
Katherine is always helpful and goes the extra mile for her customers!
Charles C. on
Employees were very helpful.
Holly W. on
There was a tire sensor that was not working but the lady who checked us in when we turned in truck said she would immediately take care of it as it had been listed prior to me renting. Otherwise great service both ladies did a fantastic job.
Craig S. on
Every time I have rented from this store, the staff has ALWAYS been diligent, helpful, understanding to my needs!!
coen M. on
windshield seal came loose and left headlight not working. Headlight was noticed after truck was loaded and on way out. we were driving in daylight ,so continued to Atlanta.
Anthony N. on
My experience there was awesome. Great customer service. The truck was everything I needed. I definitely would use them again.
Dennis H. on
I rented twice over three days this past weekend and Katherine was great both days. She explained how the charges are calculated and made sure the truck was ready to go. I would love to thank her somehow. Maybe by microwaving a couple of frozen dinners by candlelight.
Annmarie W. on
The brakes were squicking and the wipers needs to be replaced There was a leaking under the dash passenger's side that my clothes all wet that I had in a bag. I actually left my back brace behind the seat, when I call Trisa said she would call me back and never did. I call again the next day same result. I did stop by but the truck had already been rent out again. I feel someone should have checked the brakes before it was rented out again. I did tell this to Deja when I dropped off the truck.
Debra H. on
Manager is a real snotty person. The whole experience was a turn off. Didn’t have the truck we reserved for the 24 hours had to take a bigger truck and when I questioned the manager on return she was just snotty. Yes, please y’all check the video recording from the day of rental as well as day of return. I will NEVER rent from uhaul again because of this transaction. She wouldn’t go out and verify the mileage or the condition of the truck. I told her then I don’t authorize any additional charges to my card and then she fops the contract up on the counter and stated you already have. What a bitch. She brings a very bad taste to your company. Check the video. You will see her hatefulness and the girls stupidiness from the day before.
MITCHEL P. on
my truck was due in at 5:30 pm but i didnt have a ride to pick me up so i returned it at 6am next morning and got charged for the day $40.00....i should have kept it for the day....most places would not have charged for that so make sure you drop truck in that 24 hr period....at least at this place!!!
Raymond S. on
Tires on trailer were at 50 and 30. I aired up the lower of the two. Reason I know this is because the trailer created excessive drag on my truck with a light (600 lb) load. When empty, the trailer still created too much drag. Hubs were not excessively hot, so I don't know where the drag was coming from.
Cherie P. on
Fire the general manager at the Moon Lake location. She's in cahoots with area field manager and nothing will change that way. I've heard MANY customers complain about Kat. She is very, VERY unprofessional. Refer to many of my calls regarding her and the last time she told me to just go kill myself. The truck was the WORST truck I've ever rented from Uhaul and frankly was appalled they let it on the road.
John R. on
used other storage facilities and was not satisfied with up-keep.
Genevieve D. on
GIRLIN OFFICE DAJEVUE VERY EFFICIENT
Roxanne R. on
The manager and staff were great!
Jearl A. on
I wanted an appliance dolly to move the fridge but they did not have one and did not want to get me one. they told me to go look at another Uhaul place.
William L. on
Very well run. Friendly staff.
LILLY P. on
She was very helpful, and professional and the pricing was good
George M. on
Convenient location, easy to find.
David C. on
Only bad thing was the gas mileage on the truck. I only used it for 18 miles and somehow used a half tank of gas. I put $40 in at the gas station and then got a $36 refueling charge when I dropped it off. $76 in gas for 18 miles seems a bit extreme.
Ariel V. on
leave as is
David H. on
The young lady on duty was very polite and very helpful. A great asset to this location (give her a raise she is worth it)
melenda s. on
Young lady that helped me was a real sweetheart. Tried to accommodate my needs.
john k. on
Very satisfied
Tiffany B. on
This uhaul is the best!
Mario F. on
Very helpful and wonderful customer service I would highly recommended them
REGINALD A. on
Quick. Friendly.
Lazaro V. on
very helpful and very nice.... U-Haul rules....
George M. on
Very pleasant transaction and location.
HARRY S. on
Easy, fast and convenient. 5 stars
john k. on
Excellent superior quality courteous knowledge
Rosedonna H. on
Very good service..
BARBARA K. on
The people who run the facility have always been fantastic to work with!
NATASHA D. on
Everyone was great
Bobby S. on
Standard storage unit was fine and was above average. However, I attempted to rent a climate controlled unit and it was poor at best. A/C unit did not work!!! Price too high! No refund!
CRAIG F. on
Tiffany was great offering me a few different ways of going about the rental. How ever U-Haul has a flaw in there system and call center. I reserved a 10x30 and when I got there it was rented .
Leah F. on
All was well...will use them again
Michele R. on
The staff was very helpful and the storage unit was clean.
William H. on
Thank You for excellent service
Raymond Z. on
Very nice staff and very reasonable prices!
Nancy H. on
I was very happy with my unit. The staff was pleasant and professional. I hope I never move again. But everyone there made it very easy for me. Thanks to the whole staff.
Michele R. on
The young lady that checked us in was rofessuonal, courteous and very efficient.
Bobby S. on
Would not recommend this site to anyone as it appears the climate controlled units are not truly climate controlled or maintained.
Kelsey R. on
Very nice place with friendly people.
robert s. on
Not large enough space as needed. Not 24 hr access.
PAMELA R. on
Longer hours to access unit would be helpful.
Carlos G. on
Cats was very professional and very me ! She is a awesome person
Brian W. on
Overpriced and no pro rating for fees. Forced to buy a month I didn't need
TJ M. on
The staff was wonderfull and the ease of access to the storage unit was great. We were able to go in and out of it at any time. It was clean, well lit and safe.
Joseph A. on
I was ripped off for a bogus late charge. I was forced to buy your lock. I moved from your facility to another because of the late charge. When moving out, found a dead rat and rat crap.