Customer Reviews for U-Haul Moving & Storage at Moon Lake

Rating:

2.0

my storage unit was overrun by mice and silverfish, the mice chewed through numerous boxes ruining the contents. when I notified an employee they stated that nothing could be done until I moved out. You have office hours posted on the door but often there is no one there. If you are going to post you're hours of operation at least have someone there! I'm not a happy customer.

Rating:

5.0

The Employee at this location was Very helpful in guiding and helping. When I returned the trailer it was raining outside and he help me unhook the trailer in the rain. This employee was excellent in customer service and I thank him for the help. He made UHAUL look good.

Rating:

5.0

The staff are wonderful and always helpful to your needs.

Rating:

5.0

The office staff was very helpful with me closing out after my husband passed. Chad and Roger were extremely empathetic and supportive throughout the process.

Rating:

3.0

Worked in a pinch while recovering from Hurricane Helene. The advertised 1 month Free rent was soon negated by a rent increase. The unit measurements are not a true 10'×15' more like 9'×14'. The day I moved in the door was off track and had to wait 1+ hours on someone to come repair. Main gate wide open not working on several occasions. In my opinion the rent is fairly high for what you get. Would only recommend if you're desperate like I was.

Rating:

5.0

Trailer was ready for me at the pickup time and the UHaul employee was friendly, efficient, and took good care of me despite the rain!

Rating:

5.0

I wish it opened @ 7am as I was told it would. I was there @ 7 and went back to my house until 9am. I don't mind that it was opening @ 9, but I don't like making the extra trip because I was told something different.

Rating:

5.0

All the people there are top shelf!!! I give them a 5 star!!

Rating:

5.0

Great rep at this location

Rating:

4.0

Location on Hwy. 52 had 2 locations and there was little and poor communication between offices. They also sent me a notification of a trailer at 9.30 AM. I don't look at my computer during the day, and consequently they cancelled the reservation. They also said they phoned me and then told me they had the wrong phone number. It worked out in the end, but left a bitter taste in my mouth.

Rating:

5.0

Staff always polite and helpful

Rating:

5.0

Representative inside was able to help me get checked in. Truck was clean & in good condition.

Rating:

5.0

Will use again without any hesitation .

Rating:

4.0

Have bathroom available, when the office is closed....'porta potty'.... Or convert a unit into a unisex bathroom... Imo

Rating:

5.0

In and out quickly

Rating:

5.0

This facility was very clean and the staff were very helpful.

Rating:

2.0

Shag carpet on roof spreads drops all over your belongings. Bugs all over the unit. Leaks in roof caused damage to my belongings. Needed to purchase fast after hit by hurricane but storing my items here ruined my mattresses and tables. Make sure to buy the insurance (I didn't because I wasn't aware the facility had all these issues) I did call the facility to try to resolve my issues but was told that without purchasing the insurance, there was nothing they could do. My recommendation is to always get the insurance.

Rating:

5.0

Wonderful space, good, clean space to store my belongings.

Rating:

5.0

All was as expected. No issues to report.

Rating:

2.0

I ordered a 15 ft truck. I was informed that I had to have the truck back by 3 p m. I told the man that was not possible. He said he had it rented to another customer at 3 p m. Instead, he put me in a 26 foot truck, which was way bigger than I needed. I went ahead in took the larger truck because I had no choice. 1/2 mile out of the U. Haul venue that truck was shaking, so bad wanted to turn around and take it back.But because that was the only truck available, I had to use it. That truck is not road worthy at this point. That truck shakes so bad and it feels like you're going over a dirt road. I had to drive under the speed limit at 40 miles an hour. Just to get to where I was going. I have rented trucks from you all many a times I know what a truck should feel like this was unbelievable. If it was someone that wasn't used to driving a truck, they probably would have brought it back or yeah, not made it to their destination. I did call the place I got it from, and he seemed to not really care. I paid good money.For raining, a truck and I got the worst truck in your entire fleet. I feel like I need to be reimbursed. Also I tried to put the truck on my easy pass, but it is already registered to another account, so I wasn't able to use my account so I won't incurb more charges. The worst part was, I think I need a new kidney because it beat me to death just kidding. U haul is a great company, but this truck is not road worthy. Thank you kenneth daniels

Rating:

5.0

Mr. Williams (I believe his name was Roger I think) was an absolute blessing! He was courteous, helpful, and funny during a time where I was stressing. Thank you so much for everything!

Rating:

4.0

Friendly and quick

Rating:

5.0

She’s always polite and a big help

Rating:

5.0

Nothing! Agent was available and professional- equipment was in great condition- location convenient- everything worked out perfectly for me Thanks

Rating:

2.0

Soda spilled on outside of driver door when I received it. Floor panel in back of truck goes down when you step on it, enough to get your toes caught and pinched. Sounds and smells like it has an exhaust leak.

Rating:

3.0

Staff were friendly and the facility was convenient and accessible. However, I have to be honest…the storage units need improvements. For outside units I would recommend elevating belongings on bricks or 2x4’s at least. Water does get in. Also the ceiling is coated with some sort of fluff filth that has deteriorated and falls all over the inside of the unit. There are roaches, rats and mice getting into and defecating all over whatever is being stored. I was able to find a unit of the same size, indoors, air conditioned, clean and free of insects and vermin under 5 minutes down the road…. and for a fraction of the cost.

Rating:

5.0

Very informative and helpful.

Rating:

4.0

Lot is kinda small to maneuver around in, other than that, great place

Rating:

5.0

When we stopped for gas we noticed the tire was split and the cigarette lighter didn't work so we couldn't use the GPS. Reported all this to the drop off location.

Rating:

3.0

Had to throw out all my clothes because of a leak somewhere.

Rating:

5.0

The place is very good owner is very friendly down earth. And his helper is very friendly I recommend to stop and what you for your move truck or trailer.

Rating:

5.0

They were very knowledgeable and helpful…pleasant to do business with…I would recommend this facility to all I know…I am very pleased with the experience I had with them…

Rating:

5.0

Great customer service!

Rating:

5.0

Have used UHaul for numerous things ( storage . Trailers ) and have always been 100% satisfied with quality, service , and communication. Highly recommend this company!

Rating:

5.0

Great customer service and very helpful with all of my needs and inquiries. Will definitely be recommending this place to everyone I know.

Rating:

5.0

It was such a pleasure working with Chad Fritsvold. He helped me store what I had left after 4 feet of water in my house after the hurricane surge. With everything in storage I’m able to start rebuilding.

Rating:

5.0

Thank you so much for your kindness during this difficult time.

Rating:

1.0

Your company is price gouging. After this happened I get charged over 200 that is ridiculous

Rating:

5.0

Amazing help during hurricane relief! Grateful!

Rating:

5.0

Every thing was done easy and perfectly your crew made it easy

Rating:

5.0

Great service at the location on 52. They are always helpful and nice.

Rating:

5.0

Fast friendly service. Agent met me in yard as I pulled in and directed me where to park trailer. Obtained receipt and had me on my way in only a few minutes.

Rating:

5.0

U-Haul has been a good choice for my needs being met. I give them five out of five stars. * * * * *

Rating:

5.0

Very easy process. Bill was an awesome representative of uhaul

Rating:

3.0

The app needs to be updated It’s slow to upload documents took me 30 mins ti check in to rent my truck and another 20 mins to return the truck… will never use the app again waste of time rather go in its way quicker

Rating:

5.0

Very helpful excellent staff

Rating:

5.0

Michael at the front desk has been especially helpful!! Ty!!

Rating:

5.0

I had no problems whatsoever, I had my stuff in storage for 4 years and everything was perfect when I brought it home.

Rating:

4.0

He said that he would email me the return receipt and I haven’t received it as of now

Rating:

5.0

Your employee was great help and knew what was going on made us aware of everything we needed to know overall experience pretty damn good

Rating:

4.0

The Hudson location was fine but our reservation was with UHaul on County line road in Spring Hill. When my husband arrived they informed him that they do not rent 20 foot trucks even though my reservation was confirmed. My husband had to find another location urgently as we had movers scheduled and we had to push them back. This was a huge error with UHaul.

Rating:

5.0

Drop off was perfect

Rating:

1.0

Roger is very rude. He rubbed me the wrong way when I first pulled into the lot. He blocks all of the customer parting with a truck to fill a tire with air, then yells at me for parking off to the side because now I am blocking where he needs to park the truck when he's done. I ask where I am supposed to park and he points to the next lot over. He then apologized but says he has a job to do to get ready for the day (it is 10am, they opened at 9am). I pulled I reserved my truck online so I knew how much I would be spending. When I got there he argued with me about the price per mile (website said 99 cents, he kept insisting it was 79 cents). He calls me 2 hours later to tell me it is 99 cents per mile because "he forgot it was Friday so it's the weekend rate". I rented the truck for 1 day, but ended up needing to extend my rental for 1 day. I called the location to extend the rental. Roger was once again very rude telling me "as I stated yesterday, the truck needs to be returned on time because I have a reservation for it 30 minutes after your return time so no, I cannot extend it." He never told me any of that at the time of rental. He proceeded to call me back 5 minutes later saying he can try to call the other reservation to see if they would be interested in taking a larger truck instead (because the 20ft and 26ft are the same daily price). He tells me to hold tight and he will call me back. He then calls back less than 2 minutes later saying they accepted the offer so my truck rental can be extended. Just completely frustrating trying to work with a person who has a napoleon complex. Try being nice the first time so you don't have to apologize, un-sincere or not.

Rating:

1.0

Roger is super rude. He is very "matter of fact" then tries to apologize because he is wrong, but it's not even sincere. He cuts you off when you are talking and is just an overall rude person.

Rating:

4.0

Very friendly and helpful with trailer drop off as well as setting us up with a on premise storage unit

Rating:

5.0

I returned everything after hours, so did not meet anyone in person.

Rating:

5.0

The process was very easy, staff was polite ,knowledgeable, and helpful! Property was clean and in very good condition.

Rating:

5.0

Great convenient location- agent professional- just took a few minutes to get me signed up , connected and on my way Thanks

Rating:

5.0

Everything was good. I have no complaints.

Rating:

5.0

Nothing was very happy with the sercice and William Was great !

Rating:

5.0

Nothing

Rating:

5.0

This trailer should have not been rented in the condition of the tires Both tires were bad so after a 2.5 hour wait we are back on the road with 1 good tire

Rating:

5.0

Treated with respect totally knowledgeable A perfect experience Thankyou Suzanne kirby

Rating:

5.0

You guys do a great job. I wouldn’t change anything.

Rating:

4.0

The WiFi sucks at this location, the gentleman working was having issues with his computer as well…

Rating:

5.0

Beyond all expectations!

Rating:

5.0

The green zip tie on the dolly wasn’t intact when I picked up the truck. We didn’t use or need the dolly. Hoping I wasn’t charged for it as there was no where to put comments when I dropped off. The women who ran the office provided amazing customer service and would definitely use this location again.

Rating:

1.0

I was up all night trying to access my unit so I could unload. Your guy sold me that wrong location.

Rating:

1.0

On May 3rd another tennant assaulted have video on may 11th could not access my unit as door was blocked by vehicle at 5 am have video with tag # may 13th moved out with no recourse for what happened to me

Rating:

5.0

The location manager was friendly and helpful throughout the whole process.

Rating:

4.0

The desk person Rodger was a great help!

Rating:

5.0

Location and truck was great. But functionality of using the app (we picked up before opening hours) was marginal. The part where you had to scan your driver's license was very glitchy and it took us 15 minutes before we were able to finish the process.

Rating:

1.0

Subject: Disappointing Experience with U-Haul: Poor Management and EquipmentDear U-Haul Management,I am writing to express my profound disappointment with my recent experience renting a moving truck from your company. Despite making a reservation well in advance, the level of service and the quality of equipment provided were both severely lacking.Firstly, on several occasions I have received equipment with exhaust leaks, break lines leaking, and for this particular rental a truck with and exhaust leak and other issues resulting in only 8.5 mpg. I left a message on my contract to have a member of management reach out to me which never happened. I then reached out to Uhaul corporate to dispute the charges and have a member from corporate reach out to me. Was given REF# 4728832 I gave two numbers that I could be reached at and was never contacted by corporate either. I then reached out to speak with the main location manager and here is what I was told after I explained the situation. 1. All trucks get the same mileage despite what your website says with the exception of the cargo van. 2. I had contracted 10 miles but went 300, implying that going over on mileage affects overall mpg? Lol 3. I offered to send videos from the truck rented of these issues and was told “no, I’ll go over there and drive the truck” I never heard from anyone again in regards to this truck. I still have the videos if needed. John is a terrible manager and shouldn’t be in the position that he is in. As a customer, I shouldn’t be the one constantly reaching out when there is an issue. Totally unprofessional if you ask me.The staff seemed indifferent to the inconvenience caused and offered no viable solution or compensation.Furthermore, the condition of the truck I eventually received was subpar. It was dirty both inside and out, and there were obvious signs of wear and tear. Overall, this experience with U-Haul has left me extremely dissatisfied. As a customer, I expect a certain level of professionalism and reliability, which was sorely lacking in this instance. I urge you to address these issues promptly to ensure that other customers do not encounter similar frustrations in the future. Sincerely, Steven Buddemeier

Rating:

5.0

I was very happy

Rating:

3.0

Why were we charged a cleaning fee.. we cleaned the truck so don't understand why we were charged .. never been charged before from uhaul fort this.. won't be using this location again

Rating:

5.0

truck was beat up .even the sun visor fell off onto my lap . this was when we just hop into the truck . also the seat adjustment to move it forward was broken and seat was not movable . radio worked but screen was broken /smashed .the truck in general ran ok steering had extra wheel play . the truck only had 90.000 miles on it but it was getting very tired !

Rating:

4.0

Trailer need to be cleaned inside

Rating:

3.0

Nothing. The gentleman who checked us in was great!👍🏼

Rating:

5.0

Thank you, for your service and help over time I was there.

Rating:

5.0

Reservation and check in was quick and easy. At the time of check in I was told after hours drop off was simple and only had to drop the key in the box. However, at the time of drop off there was a sign indicating after hours drop off had to be done on the app. Because I had not downloaded the app on my phone I had to first do that and then follow the steps in the app. It actually took longer to drop off the truck than it did to pick it up. Everything else was fine.

Rating:

5.0

my first experience renting a storage unit was excellent with U-Haul

Rating:

5.0

Customer service is very friendly very easy access they furnished the lock

Rating:

5.0

Great thanks

Rating:

5.0

Good place very nice people and helpful

Rating:

2.0

Inside of uhaul truck queen size bed got soak from rain

Rating:

5.0

Facility was very clean and the staff was very friendly.

Rating:

5.0

U-Haul is very convenient and very accommodating and helpful

Rating:

1.0

Called. Said it was open till 5pm. We arrived at 2:06pm. Door was locked. Called. No answer. Finally 4 mins later a man walked out front door and said they were closed. Kept pointing to door sign, and yelling at us that they were closed. He walked away. Finally a female came out. She had to address us cause I had her car blocked in. She took our keys, unhooked the trailer and moved the rental truck and put and put keys in lock box. The male employee was a prick and should be fired. The female was professional, and got the job done in less than 5 minutes.

Rating:

5.0

Very helpful. Smooth transaction.

Rating:

5.0

Truck leak and got beds wet

Rating:

4.0

Well managed. Would definitely recommend.

Rating:

5.0

Absolutely nothing Service was five stars. Thank you so much.

Rating:

5.0

Thomas A was great!

Rating:

2.0

My account wasn’t closed when I asked to be close. There are items missing from my storage. Unit employees are known to leave early and not say anything to customers that are there. altogether will never choose the location again

Rating:

5.0

Staff was extremely helpful

Rating:

1.0

Unit was fine except I payed extra for climate control and it wasn't. In the summer my unit got to 91 f . I mentioned it to the staff and the guy was just kinda like uhhh idk and shrugged it off. Disappointing, I went with uhail cause I thought it was a trusted name.

Rating:

1.0

Bank sent payment in time but the staff failed to post till 4 days later causing a late fee. When the help line called that's what the the mgr at the unit said. took days to get this straighten out.

Rating:

3.0

It was difficult navigating a 26 foot truck through the facility and I was leery about the rat poison in the storage unit. There was some kind of stain on the concrete floor. The unit seem kind of beat up. I don’t have any disputes and I’m still leaving my belongings there.

Rating:

3.0

This facility needs to be renovated. Blacktop needs repaving. Several bay doors need to be repainted. And the insulation inside the units ceilings needs to be reapplied.

Rating:

2.0

They charged me 2 days for 7 hours

Rating:

1.0

This location needs to be remodeled and a better air system installed. There were roaches in the building and the unit. The place smells like an old wet sock. There we large baits setup in the hallway to catch other critters. After moving out I had to dispose of pillows that has absorbed the musty smell, disinfected my clothes and wash everything trying to get rid of the smell. There are no carts available here either for customer use, so moving in/out is overly taxing.

Rating:

5.0

I have not had time to write this before now but I have to acknowledge the excellent customer service of Kayla. A couple weeks ago I called this location looking for a trailer because I was in the middle of a move and found the truck wasn’t big enough. The location did not have the size I needed but Kayla offered to make an outreach to see if someone else in the area had one. It was shortly after that I received a call letting me know a trailer had been located nearby and it was reserved for me. I can’t thank Kayla enough for helping out during this stressful time. I recently moved out of a storage unit and absolutely no problems with that either. I would recommend this location to anyone for storage or equipment rental

Rating:

4.0

Thought I was going to get per diem..moved out on 18th of the month..had to pay full month, plus late fee ( my fault)..surely could have used the extra cash for moving expenses..

Rating:

5.0

Very nice staff

Rating:

5.0

Very easy process completed all online

Rating:

2.0

There is a distinct musty smell that is permeating the storage facility where the interior units are located. The entire place needs an overhaul. The AC units are inadequate for the space they’re in and there is no visible place to turn on the fans and it’s Florida. There are no carts to use. There are large rodent poison traps all over the floor. This place is subpar and the worst storage facility I have ever used. I’m sure my things will be ruined , possibly infested with critters, and in need of dry cleaning to get rid off the smell that will absorb into everything.

Rating:

5.0

Staff was very friendly

Rating:

5.0

Thank you.

Rating:

5.0

Good

Rating:

1.0

We have used this location multiple times for trailer rentals(under my husband's name,). I recently rented a storage unit I explained to the man sitting behind the desk I would like it under my name handed him my license, credit card and gave him my email and emergency contact information. I confirmed automatic payments would be set up. The account was set up under my husband's name auto payment was never set up I was told "we have lots of complaints about that" I would think so customers are being charged because your system is a fail. I was issued a late payment in addition a lien was placed assessing additional fees. I came in to closed out my account I asked that he confirmed my contact information he read me my husband's #. They infact contacted my husband (currently going through a separation imagine if my situation was dangerous what would of happened) I asked for the manager she wasn't available. I asked for the fees to be removed he couldn't do that. I closed my account a few weeks ago my husband received an email stating your next bill is due June 25th. When I called the same guy said oh I do see it's still open. Just wow?!! I am very disappointed with this experience. This is concerning! You've got to do better!

Rating:

4.0

Very friendly

Rating:

5.0

The woman who rented the storage to me was professional and polite and did a great job.

Rating:

5.0

Kayla was awesome, very friendly and helpful..Thanks for a great experience...

Rating:

2.0

I would have rated this better if rodents hadn't chewed up a plastic edge of a glass shelf inside a new fridge.

Rating:

3.0

Kayla was great to work with. Only issue was rodents, but there are rodent boxes in place trying to help with it.

Rating:

5.0

Well kept facility. Hours are good and customers care is great. One concern is the units are in need of maintenance, inside of units are in need of paint or insulation to be taken down

Rating:

5.0

All staff were very friendly and helpful.

Rating:

1.0

If your okay with rats and roaches in your storage then this is the place to be👍🏼

Rating:

4.0

The only problem we had was the hinge was broken on the storage unit which in turn might had contributed to rats getting in the unit and causing damage to stuff stored inside the unit.

Rating:

5.0

Great people and service

Rating:

1.0

Mice or rats ate through my box springs and nested in there. They ate corners of boxes and climbed in and defecated and peed on towels and dish towels and all kinds of things. My mattress luckily was wrapped in plastic. And I had a lot of items in totes but there was more mice poop or rat poop that unit I've ever seen. When the movers came they took pictures and I called the attendant on duty who said the manager was on their way in and would come to my unit in 10 minutes but she never did

Rating:

2.0

When we rented this unit, the door would almost be impossible to lift up, the slide is always stuck. A typical unit you press down and the. Lift up, These units almost impossible to do this and when lifting the door up it would get stuck half way. I explain this to personal and they agree some units are difficult to get into.

Rating:

3.0

The unit could have been cleaner as in sweeping needed done and mouse traps needs refilled

Rating:

3.0

It said on the e website 2-3 bedrooms when I got it not sure what went wrong but it was soooo small that was like a small walking closet if I knew how small it was going to be I would have choose a bigger one, the details online are wrong , we struggled a bit and ended up taking stuff that wouldn’t fit in there to my sisters in law house it was disappointing other than that it was good

Rating:

5.0

The hole process went well thank you

Rating:

1.0

I had many problems that were not addressed. I arrived one time went there after rain, and was told to contact whoever handles claims and she never contacted me back, with the damages. She told me she needed receipts.

Rating:

5.0

We had a storage for over a year and every one was and is amazing!! After the big move we got rid of and clean out what was no longer needed…thankful to have had Uhaul!

Rating:

1.0

Was sent here after another uhaul facility in Hudson rented me an occupied unit. Unfortunately the unit at this facility was not a 10x20, it was two 10x10s with the divider removed. This would not give access to the vehicle to be stored. After asking for a solution, none was given.

Rating:

1.0

Reserved a 10x20 unit. Rented a car trailer from my local uhaul. Loaded my classic car. Drove for hours to Hudson, FL. Completed all paperwork at facility. Only to find the unit we were rented had a personal lock on it. It was an occupied unit. The uhaul employee (Chandler) told us he found a unit at another uhaul. It was less convenient location but now we are stuck. We drove to this location, only to find it was two 10x10s with the divider wall removed. There was no way to get the car into this style unit. After a lengthy conversation with customer service, we were told there is no units available and nothing else she could do for me. So we drove for hours back home with the car still on the uhaul trailer. Wife and I took a day off of work, spent money on a rental, extra gas to take my classic car on a tour of Florida. Shame on Uhaul for their unreliable reservation system. SHAME on Uhaul for their lack of resolution for their failures!

Rating:

5.0

Very impressive staff

Rating:

5.0

Good price Good place to store items

Rating:

5.0

U-Haul did an outstanding job helping my difficult move. They went above and beyond in anyway they could help especially since I moved during a couple arctic storms, extending my days and making up for not having the size of storage I was supposed to have reserved.

Rating:

5.0

The girl at the counter is always so helpful and friendly

Rating:

1.0

My storage unit leaked and made all my stuff moldy, for two months I tried to contact someone about it. Poor job!

Rating:

5.0

We are grateful for the clean unit we found when we moved our things. Checking in and checking out was easy to do. We'd use this facility again if we needed additional storage space.

Rating:

2.0

I moved out of unit end of September 2021 door open no lock on it. Was never able to get a gate code that worked to let me in could only access it during office hours office manager rudest inconsiderate person I've ever met in my life and you want to charge me rent on it till November because that manager screwed up

Rating:

5.0

Great service

Rating:

3.0

Roof leaked. Mentioned it to management numerous times. Said maintenance takes long time to come out. Could actually see light through the roof in various spots. I had to cover things in plastic. Trash all over facility. I had 1 unit here and 1 unit down the street. Other company very clean compared to this site. Roof leaked for 3 months in Florida’s rainy season

Rating:

4.0

I really liked this place, the price was good and the people were friendly. The complex has aged some but very functional.

Rating:

5.0

Easy in and out. The on-site rep was helpful. Great perk for renting a trailer.

Rating:

5.0

The staff was awesome!! On both locations US 19 Hudson FL and US 52 . Thank you.

Rating:

1.0

I have left messages for the manager to call me as some of my things got wet. Not on did things get wet the ceiling left a mess all over everything in my storage. There was rat crap all over my totes and floor. The storage door which was mention numerous times was never fixed. The manager NEVER returned my calls.

Rating:

3.0

I didn’t have a chance to move in. The unit that was given to me ended up being rented to someone else. Very disappointed with this. Staff wasn’t flexible about giving us a different or bigger unit for the same price. Ended requesting a refund.

Rating:

3.0

Very disappointed of what happened yesterday. I got an unit that was supposed to be available but come to find out after driving all the way to the unit it was rented to someone else. Staff didn’t want to give me a bigger one that was available for a month at the same cost. so I had to ask for a refund. And no receipt of a refund staff could print.

Rating:

2.0

My mom stuff was ruin leaks mouse droppings and chew on everything. I'm very disappointed and as many Storage place I rented from i never seen it bad

Rating:

5.0

I think her name is Lillian but if not sorry for bothering the name. She was amazing. I forgot to call to let them know I moved out and I received the most pleasant phone call advising me of my options. A lot of people leave comments only when the service is less than stellar. This Uhaul does just what is needed. Appreciate the service level!

Rating:

5.0

Very clean,very nice place. It was convent and well maintained. Would be glad to use this facility again.

Rating:

2.0

1st unit had has a roof collapse. There was a lot of debris. Obviously, unit had not been checked. 2nd unit ceiling was ok but also had bricks and trash left by previous customer. I had to ask the agent to bring a broom and sweep it out.

Rating:

4.0

The first visit was good except our access code was not working.

Rating:

1.0

The facility itself was fine but found mice in the storage unit so I could not put my belongings in there with mice in the unit

Rating:

2.0

Office reeks of dead animal. stinks like nonstop wet dog farts so unbearable that you can barely stand there long enough to complete a transaction. Staff kind intelligent and helpful particularly the girl with the great hair. She saved the transaction with her intelligence. She deserves a raise and hopefully will not be stuck working in a feces littered hellhole for much longer.

Rating:

5.0

When I went to move in a few days after renting there was a lock on the unit so I went to the office and found out that I was rented a unit that was already rented. Although there were no units the same size as what I had rented, the issue was resolved quickly.

Rating:

5.0

Jazmine was a pleasure, very friendly and helpful.

Rating:

5.0

My only complaint is that the door is extremely hard to get open. I can't do it and my 6'2 320 lb husband has difficulty

Rating:

4.0

I had difficulty closing the latch to line up the holes to insert my lock. Nearly every time I had to fetch one of the girls to come down and do it for me. They sprayed and often just let the first hole line up and locked it. It was ALways tricky!

Rating:

5.0

Friendly, efficient and clean facility

Rating:

5.0

Me gustaron sus precios competitivos y su atención Gracias

Rating:

4.0

So far I'm very impressed. Staff is extremely friendly, moving in was easy, and I'm so far impressed. I've only been there for 24-hours and hope to do a positive review in a few months.

Rating:

3.0

I had a health problem was not able to pay my storage on time, got charged an extra 30% of the rent because we were 14 days late, so we decided to move to another storage. I approached your office with my inability to pay on time, but wat we received was 4 threatening letters in a 14 days time, if you do not pay up we will and so on. So we decided that your company do not deserve another one of our $. There is lots of storage company's in town. Thanks. Karin Villaroman.

Rating:

5.0

Not needed. This U-Haul facility is the best!!

Rating:

5.0

Everyone at the facility is friendly and always willing to help and answer any questions.

Rating:

5.0

Great staff.... very knowledgeable ....super friendly ...love them .

Rating:

3.0

I paid for climate controlled and the fans in the facility were never on. Hot inside. Roaches in my unit so it was not sprayed for bugs. Other than that it was good.

Rating:

5.0

Very professional...friendly ....GREAT STAFF ...especially management she is the best ....very helpful. I LOVE THEM.

Rating:

2.0

The interior of my unit was constantly covered in dust, I think I opened it twice in 4 months. During a worldwide pandemic, when people lost their jobs and were struggling to keep food on the table, UHaul never waived any late fees in fact we were assessed a fee for Lien notification. I called in to try and resolve and they said that there was nothing they could do. Very sad during these difficult and confusing times.

Rating:

5.0

Always perfect is the only way to describe the service and attitude.

Rating:

5.0

Great experience

Rating:

5.0

The manager there was very helpful at all times very professional we would highly recommend to others

Rating:

5.0

The girl getting our unit set up was awesome even though your system had issues which she was able to resolve quickly

Rating:

5.0

Nice clean and organized place friendly staff

Rating:

5.0

Good customer service

Rating:

4.0

Friendly, knowledgeable staff!

Rating:

1.0

After 5 years, this was the absolute worst storage place. The price went up every year but the facility got worse. Katherine has no business being a mgr. Mold, bugs, & snakes were in my unit. HORRIBLE

Rating:

5.0

Great customer service

Rating:

3.0

The doors on the units are aged and difficult to lock and open. I had 2 units. One was better than the other but Still difficult. I also had a unit with Cubesmart and their units were much newer.

Rating:

3.0

Water was getting inside, also huge bugs. Employees were friendly and very courteous. Easy entry and secure.

Rating:

4.0

N/A

Rating:

5.0

Lobby is way too small though.

Rating:

5.0

Kat is awesome!

Rating:

4.0

used other storage facilities and was not satisfied with up-keep.

Rating:

5.0

Very well run. Friendly staff.

Rating:

5.0

She was very helpful, and professional and the pricing was good

Rating:

5.0

Convenient location, easy to find.

Rating:

5.0

Young lady that helped me was a real sweetheart. Tried to accommodate my needs.

Rating:

5.0

Very satisfied

Rating:

5.0

Very helpful and wonderful customer service I would highly recommended them

Rating:

5.0

Quick. Friendly.

Rating:

5.0

very helpful and very nice.... U-Haul rules....

Rating:

5.0

Very pleasant transaction and location.

Rating:

5.0

Easy, fast and convenient. 5 stars

Rating:

5.0

Excellent superior quality courteous knowledge

Rating:

5.0

Very good service..

Rating:

5.0

The people who run the facility have always been fantastic to work with!

Rating:

5.0

Everyone was great

Rating:

2.0

Standard storage unit was fine and was above average. However, I attempted to rent a climate controlled unit and it was poor at best. A/C unit did not work!!! Price too high! No refund!

Rating:

4.0

Tiffany was great offering me a few different ways of going about the rental. How ever U-Haul has a flaw in there system and call center. I reserved a 10x30 and when I got there it was rented .

Rating:

5.0

All was well...will use them again

Rating:

5.0

The staff was very helpful and the storage unit was clean.

Rating:

5.0

Thank You for excellent service

Rating:

5.0

Very nice staff and very reasonable prices!

Rating:

5.0

I was very happy with my unit. The staff was pleasant and professional. I hope I never move again. But everyone there made it very easy for me. Thanks to the whole staff.

Rating:

5.0

The young lady that checked us in was rofessuonal, courteous and very efficient.

Rating:

1.0

Would not recommend this site to anyone as it appears the climate controlled units are not truly climate controlled or maintained.

Rating:

5.0

Very nice place with friendly people.

Rating:

2.0

Not large enough space as needed. Not 24 hr access.

Rating:

3.0

Longer hours to access unit would be helpful.

Rating:

5.0

Cats was very professional and very me ! She is a awesome person

Rating:

2.0

Overpriced and no pro rating for fees. Forced to buy a month I didn't need

Rating:

5.0

The staff was wonderfull and the ease of access to the storage unit was great. We were able to go in and out of it at any time. It was clean, well lit and safe.