Customer Reviews for U-Haul Moving & Storage at Moon Lake

Nothing

Every thing was perfect. No suggestions

I had to go to a lot of extra trouble to drop the truck off at this site. My storage was at a different location where i assume my drop off would be and I didnt learn otherwise until the checkout. Also, the restroom was out of order.

Lucy was a joy to work with. When I spoke with her on the phone setting up my rental, her assistance was a great help to me. Because of her attention to detail, I was able to select the right truck for my moving needs. When I arrived, she was working with other customers, but took a moment to greet me and I was very comfortable waiting and watching her take care of their rental needs. I knew I was in good hands, as she was very precise with her explanations. She went over all of the procedures and made a thorough inspection of the vehicle with me. I drove off to my move with a smile on my face. Upon completion of my move, I returned the truck and was again treated to her friendly greeting. She quickly performed an inspection and assured me that everything was in order. She told me that I would receive an email with the total charges and was so attentive that she even double-checked my email address! What a wonderful employee you have! She is a credit to the U Haul brand, and the reason I will reccomend this location to friends and family, and continue to use this location for my rental needs.

Friendly, efficient and clean facility

Call Center needs to be retrained... I booked a reservation for a cargo van and when I went to pick it up I was told I could not rent it because I did not have a major credit card although I had debit cards and cash! I was frantic and furious and vented on the young girls in the office! I have rented there several times and was never told this! Thankfully I spoke to a manager at another location who helped me resolve the issue temporarily by asking for a larger vehicle.

Me gustaron sus precios competitivos y su atención Gracias

So far I'm very impressed. Staff is extremely friendly, moving in was easy, and I'm so far impressed. I've only been there for 24-hours and hope to do a positive review in a few months.

Everything was great!

I had an appointment for 1:30 in the afternoon, when I get there at 1:30 there's a note on the door saying they won't be back until 2 o'clock. Then when I bring the trailer back still nobody in the office but when I called the number she came out. Very nice sales person just not very Available.

As the person who did the moving was the one to return the truck I have no knowledge of the facilities, He offered no complaints

The young lady helping me, was very nice

The staff at this location is excellent. I cannot say the same for your web or phone service. You need to take your phone service seriously, it's terrible, I was on hold so long I gave up and drove to the location. It's not the first time. I rented a truck awhile back to move my mother and the phone service was horrible then too. You can only treat people like that so long before they use another service or another service emerges in the marketplace. You do many things well. Your equipment is good and generally well maintained.

Awesome customer service!

reserved online, easy pick up all went very smooth

I had a health problem was not able to pay my storage on time, got charged an extra 30% of the rent because we were 14 days late, so we decided to move to another storage. I approached your office with my inability to pay on time, but wat we received was 4 threatening letters in a 14 days time, if you do not pay up we will and so on. So we decided that your company do not deserve another one of our $. There is lots of storage company's in town. Thanks. Karin Villaroman.

The two young ladies were efficient and very nice. All good.

The store should double check and ensure all rental equipment reserved is placed in rental truck. I rented dolly that was not in my truck forcing me to drive back to Uhaul store.

Just not a pleasant experience at the store. Than when I returned the truck, I was overcharged. Had to call and request a refund. I was thorough enough to catch it. How many people don't catch it and get ripped off!

When I went to return the equipment they were on a two hour lunch. I had to contact customer service to do my return. And then the location over charged me, and never responded to my email request as to why they over charged me.

The manager Lilly Coleman was incredibly rude. She spoke to me like I was stupid, didn't answer any of my questions about the protection plan, and then acted like I was inconveniencing her when I asked her to point out which truck was mine. Truck was covered in damage, link sent wouldn't let me upload all the photos. Inside was dirty, something had clearly spilled in it. Will not return to this location.

Lilly at the Moon Lake location was GREAT!

I have been making periodic moves of home good from our home up north to FL and after having another UHaul location refuse our drop off, I found the Moon Lake location and they have always been receptive. This was my first opportunity to actually rent from them and it went smooth as can be. When I dropped off earlier than expected, the sole worker was away for lunch. I had forgotten my phone and didn't see the key drop, so it is on me that I had to come back a second time to check out.

we dropped the van off but the app didn't work for the drop off the police were there so did not want to hang around trying to get it to work i hope you did not charge me a 20.00 fee

pick up site said drop it off at any u haulsite that was wrong tried to charge a drop off fee

Helpful and friendly

The process was very quick and easy.

Fantastic agent at facility and made the rental quick and easy

Quick and easy pick up and drop off. Super friendly people that work there.

Not needed. This U-Haul facility is the best!!

i called some many to complain about my experience it was the worst ever the truck was so bad can i get a call 7275090207

Everyone at the facility is friendly and always willing to help and answer any questions.

Nothing - Just a positive comment on the young woman who coordinated this rental. Occasionally vendors will take phone calls and make clients who've actually driven to the location wait. Not her, while at the counter, the phone rang. She politely asked the caller to wait on hold while she finished my paperwork. Very much appreciated.

The trailer had some trash (cardboard) in it & some damage to the front. Tried to check in/out the trailer & list the damage, but unable due to email link not working at the time of pickup. Hopefully it was noted by the rental agent or previously reported and noted.

Great staff.... very knowledgeable ....super friendly ...love them .

I paid for climate controlled and the fans in the facility were never on. Hot inside. Roaches in my unit so it was not sprayed for bugs. Other than that it was good.

The staff was beyond incredible! Highly recommend!

Great Manager

The lady that helped me was amazing!

The truck they gave me was not maintained, I had my wife following me she noted the brake lights did not work, neither did one of the turn signals. The windshield wipers had long pieces of rubber hanging from them and did not squeegee the windshield .The last item was a dinging bell after you drove about 5 mls. it would start and not stop until you shut the truck off. I did tell all of this to the person that I returned the truck to, they did not seem to care!!

Nothing both ladies and truck were grest. Thanks

Kat is awsome and so helpful!!

associate was rude.the computer program told me to wait for the associate. The associate refused to help me. She said she can't help me. She told me to move away from the desk. I was wearing a mask. I understand covid instructions. I followed instructions from the associate on the computer. I had to take many pictures more than once.. The associate on the computer was very helpful. I have used self check out before. I did not have any problems before.

Nothing I could see needed improvement. Your customers are well served by the "hands-on knowledge" and caring attitude of your Store manager at this location.

Easy to get in and out of, good location.

Manager was extremely helpful, courteous and professional. 5 STARS!!!

A perfect team I wish everyone was like the crew at uhaul can't wait to rent at that location again I will only go to that location only

Everything was great. I would suggest getting trailers with a arm to be able to disconnect from vehicle.

There was a sharp metal piece sticking out from under the passenger front seat which cut my daughters leg. This could cause mJor problems to a diabetic, such as myself had (I) had been the kne to have gotten cut. We did being this to the attn of the attendant upon ret of vehicle.

Not a thing. Katherine waited on us when my sister and I went in to reserve the U-Haul. It was a Very pleasant experience and she was wonderful enough to ask if we didn't need the Open Van. Which we did use and it was so much easier to drive and all of our things fit in there perfectly. Thank you Very Much. P. Brooks

Lubricate moving parts so they work better.

Thank you for your service

When you reserve on website truck was parked behind a vehicle so I had to wait 1 hr till they open. I booked for 8. Bad business

I rented a car towing trailer and it was in very poor condition. I had to keep stopping to tighten the straps as something was wrong with them. When I return the trailer the attendant tried to make me Parkette in a spot I was not able to get into and when I told her I couldn't Without possibly damaging my truck she started yelling at me and telling me I would never rent from U-Haul again.

Very professional...friendly ....GREAT STAFF ...especially management she is the best ....very helpful. I LOVE THEM.

They told me to arrive at 3:45 PM and when I arrived there was a sign on the door that read be back at 4pm. Finally a young lady came out around 4 and ask for the keys. I advised her that I have to wait for my uber ride. She then went back inside without even offering me to stay inside until my ride came. It was 95 degrees and I had to wait 35 min to an hour with no shade. They finally opened up around 430 when they seen another customer pull in the driveway but by that time my ride arrived, and I was drenched in sweat and felt dizzy from the sun. I know that they only allow 1 person at a time but there were no customers. And I could have been the 1. Customer until someone else arrived. I would like some type of credit bc I feel unsatisfied with the customer service. Or I will never use uhaul again. Thank you

Excellent service for a variety of needs.have used several times and will continue to use them as they are knowledgeable; provide great customer service, and excellent communication skills.

People there are a pleasure to deal with..

Very professional, friendly staff . Equipment clean and ready for customers.It's my u-Haul place for now ??????

The trailer had issues with the gate not going all the way to the ground and wanted to sway at low speeds even though I had it packed the 60/40 way

Nothing the customer service is awesome.

Train the employees better. We were told that ALL one way trucks were the newer ford models (for the 26 footers at least). When we came to pick up the truck it was an older GMC with nearly 200,000 miles on it for a cross country trip. When asked the manager(s) about this we were met with attitude and denial that a newer truck was promised.

The interior of my unit was constantly covered in dust, I think I opened it twice in 4 months. During a worldwide pandemic, when people lost their jobs and were struggling to keep food on the table, UHaul never waived any late fees in fact we were assessed a fee for Lien notification. I called in to try and resolve and they said that there was nothing they could do. Very sad during these difficult and confusing times.

Always perfect is the only way to describe the service and attitude.

Great experience

The manager there was very helpful at all times very professional we would highly recommend to others

The girl getting our unit set up was awesome even though your system had issues which she was able to resolve quickly

Nice clean and organized place friendly staff

Good customer service

Friendly, knowledgeable staff!

After 5 years, this was the absolute worst storage place. The price went up every year but the facility got worse. Katherine has no business being a mgr. Mold, bugs, & snakes were in my unit. HORRIBLE

Great customer service

The doors on the units are aged and difficult to lock and open. I had 2 units. One was better than the other but Still difficult. I also had a unit with Cubesmart and their units were much newer.

Water was getting inside, also huge bugs. Employees were friendly and very courteous. Easy entry and secure.

N/A

Lobby is way too small though.

Kat is awesome!

used other storage facilities and was not satisfied with up-keep.

Very well run. Friendly staff.

She was very helpful, and professional and the pricing was good

Convenient location, easy to find.

Young lady that helped me was a real sweetheart. Tried to accommodate my needs.

Very satisfied

Very helpful and wonderful customer service I would highly recommended them

Quick. Friendly.

very helpful and very nice.... U-Haul rules....

Very pleasant transaction and location.

Easy, fast and convenient. 5 stars

Excellent superior quality courteous knowledge

Very good service..

The people who run the facility have always been fantastic to work with!

Everyone was great

Standard storage unit was fine and was above average. However, I attempted to rent a climate controlled unit and it was poor at best. A/C unit did not work!!! Price too high! No refund!

Tiffany was great offering me a few different ways of going about the rental. How ever U-Haul has a flaw in there system and call center. I reserved a 10x30 and when I got there it was rented .

All was well...will use them again

The staff was very helpful and the storage unit was clean.

Thank You for excellent service

Very nice staff and very reasonable prices!

I was very happy with my unit. The staff was pleasant and professional. I hope I never move again. But everyone there made it very easy for me. Thanks to the whole staff.

The young lady that checked us in was rofessuonal, courteous and very efficient.

Would not recommend this site to anyone as it appears the climate controlled units are not truly climate controlled or maintained.

Very nice place with friendly people.

Not large enough space as needed. Not 24 hr access.

Longer hours to access unit would be helpful.

Cats was very professional and very me ! She is a awesome person

Overpriced and no pro rating for fees. Forced to buy a month I didn't need

The staff was wonderfull and the ease of access to the storage unit was great. We were able to go in and out of it at any time. It was clean, well lit and safe.

I was ripped off for a bogus late charge. I was forced to buy your lock. I moved from your facility to another because of the late charge. When moving out, found a dead rat and rat crap.