Customer Reviews for U-Haul Moving & Storage at Moon Lake

Rating:

3.0

Nothing. The gentleman who checked us in was great!👍🏼

Rating:

5.0

Thank you, for your service and help over time I was there.

Rating:

5.0

Reservation and check in was quick and easy. At the time of check in I was told after hours drop off was simple and only had to drop the key in the box. However, at the time of drop off there was a sign indicating after hours drop off had to be done on the app. Because I had not downloaded the app on my phone I had to first do that and then follow the steps in the app. It actually took longer to drop off the truck than it did to pick it up. Everything else was fine.

Rating:

5.0

my first experience renting a storage unit was excellent with U-Haul

Rating:

5.0

Customer service is very friendly very easy access they furnished the lock

Rating:

5.0

Great thanks

Rating:

5.0

Good place very nice people and helpful

Rating:

2.0

Inside of uhaul truck queen size bed got soak from rain

Rating:

5.0

Facility was very clean and the staff was very friendly.

Rating:

5.0

U-Haul is very convenient and very accommodating and helpful

Rating:

1.0

Called. Said it was open till 5pm. We arrived at 2:06pm. Door was locked. Called. No answer. Finally 4 mins later a man walked out front door and said they were closed. Kept pointing to door sign, and yelling at us that they were closed. He walked away. Finally a female came out. She had to address us cause I had her car blocked in. She took our keys, unhooked the trailer and moved the rental truck and put and put keys in lock box. The male employee was a prick and should be fired. The female was professional, and got the job done in less than 5 minutes.

Rating:

5.0

Very helpful. Smooth transaction.

Rating:

5.0

Truck leak and got beds wet

Rating:

4.0

Well managed. Would definitely recommend.

Rating:

5.0

Absolutely nothing Service was five stars. Thank you so much.

Rating:

5.0

Thomas A was great!

Rating:

2.0

My account wasn’t closed when I asked to be close. There are items missing from my storage. Unit employees are known to leave early and not say anything to customers that are there. altogether will never choose the location again

Rating:

5.0

William was great, understanding and patient. A light in the back of the truck to see in the dark would have been most helpful in taking boxes out, otherwise everything was great. Thank you.

Rating:

1.0

This place is horrible! The clerk was dishonest and I will never use this place. It’s a shame uhaul has this type of representation… uhaul is a great company and needs to look into this location soon.

Rating:

5.0

Staff was extremely helpful

Rating:

5.0

Great place and people as they called me knowing I might have issues. I did, and figured out I had to do it though a web browser not the app. The app is absolute garbage.

Rating:

4.0

Appreciate their finding my IPass.

Rating:

1.0

Unit was fine except I payed extra for climate control and it wasn't. In the summer my unit got to 91 f . I mentioned it to the staff and the guy was just kinda like uhhh idk and shrugged it off. Disappointing, I went with uhail cause I thought it was a trusted name.

Rating:

5.0

Trailer connected perfectly- was able to complete my move without problems Location quite convenient and clean Staff very responsive

Rating:

5.0

Great company

Rating:

1.0

Bank sent payment in time but the staff failed to post till 4 days later causing a late fee. When the help line called that's what the the mgr at the unit said. took days to get this straighten out.

Rating:

3.0

It was difficult navigating a 26 foot truck through the facility and I was leery about the rat poison in the storage unit. There was some kind of stain on the concrete floor. The unit seem kind of beat up. I don’t have any disputes and I’m still leaving my belongings there.

Rating:

3.0

Everything work out for me

Rating:

5.0

All needs were met above expectations.

Rating:

5.0

The gentleman there made the drop off quick and easy. Didn't give me grief about maneuvering the trailer around the lot. Most helpful. Thank you!

Rating:

5.0

Excellent Customer Service

Rating:

4.0

When I dropped off the trailer the individual working on Sunday, 8 October was very professional and courteous. A great employee that definitely is a keeper.

Rating:

5.0

Everything was incredibly awesome. The staff is very knowledgeable and helpful.

Rating:

3.0

This facility needs to be renovated. Blacktop needs repaving. Several bay doors need to be repainted. And the insulation inside the units ceilings needs to be reapplied.

Rating:

2.0

They charged me 2 days for 7 hours

Rating:

1.0

This location needs to be remodeled and a better air system installed. There were roaches in the building and the unit. The place smells like an old wet sock. There we large baits setup in the hallway to catch other critters. After moving out I had to dispose of pillows that has absorbed the musty smell, disinfected my clothes and wash everything trying to get rid of the smell. There are no carts available here either for customer use, so moving in/out is overly taxing.

Rating:

3.0

Don't tell them they will not insure extra fees and then take everything they have

Rating:

5.0

Kayla—-YOU ROCK IT ON SR52!!!!! Love your style Knowledge Personal attention to safety when hooking up car transport—- she checked EVERYTHING And took pictures!! That’s what I call PROFESSIONAL AND PROFICIENT -100% satisfaction

Rating:

5.0

Easy pickup and drop off process

Rating:

1.0

I had to go 30 miles out if my way, be ause the one I originally, had on reserve, which was only 6 miles away, from. My location, apparently, had something, wrong and couldn't, go back out, so I was switched to a location 30 miles away, both ways, I should have received a discount for my inconvenience, I am waiting for a phone call, since I was told it takes 48 hours for a district manager to respond back, and that was Saturday, it is now close to the end of Tuesday, 48 hours, no phone call!!!!!

Rating:

5.0

I have not had time to write this before now but I have to acknowledge the excellent customer service of Kayla. A couple weeks ago I called this location looking for a trailer because I was in the middle of a move and found the truck wasn’t big enough. The location did not have the size I needed but Kayla offered to make an outreach to see if someone else in the area had one. It was shortly after that I received a call letting me know a trailer had been located nearby and it was reserved for me. I can’t thank Kayla enough for helping out during this stressful time. I recently moved out of a storage unit and absolutely no problems with that either. I would recommend this location to anyone for storage or equipment rental

Rating:

4.0

Thought I was going to get per diem..moved out on 18th of the month..had to pay full month, plus late fee ( my fault)..surely could have used the extra cash for moving expenses..

Rating:

5.0

This was a great experience ! Kayla who I believe was the manager, was able to help me in picking the right size truck, and made the transaction as smooth as possible. I was also very impressed with how clean and well taken care of the trucks were.

Rating:

5.0

Very nice staff

Rating:

5.0

She was one of the best person I have ever encountered in a uhaul we need more people like her!!

Rating:

5.0

Very easy pick up & dop off process.

Rating:

1.0

The pick up location was fine , however it was not my original location , I went to my original location to only find out the truck was down so they moved my reservation to a different location, which would have been fine , however no body notified us , we showed up to have to go to the other location already on a tight schedule

Rating:

4.0

Called before I dropped off truck about 20 minutes before closing time to let representative know I was coming. She had my info ready and took about 5 min to check me in (truck was clean, gas was correct and I was just under allowed mileage) - I had a very good experience with the rental (including representatives and truck) - thank you

Rating:

5.0

Very easy process completed all online

Rating:

4.0

The clerk was very good , helpful amd quick.

Rating:

5.0

Perfect location and even better customer service

Rating:

5.0

Very friendly agent! Knowledgeable of everything and willing to answer any questions or concerns.

Rating:

2.0

There is a distinct musty smell that is permeating the storage facility where the interior units are located. The entire place needs an overhaul. The AC units are inadequate for the space they’re in and there is no visible place to turn on the fans and it’s Florida. There are no carts to use. There are large rodent poison traps all over the floor. This place is subpar and the worst storage facility I have ever used. I’m sure my things will be ruined , possibly infested with critters, and in need of dry cleaning to get rid off the smell that will absorb into everything.

Rating:

5.0

Just keep up the good work you do now.

Rating:

5.0

Staff was very friendly

Rating:

3.0

Having computer problems, was not friendly. Indicated he would get to check later and I was told to leave

Rating:

5.0

Thank you.

Rating:

5.0

Professional and courtesy

Rating:

5.0

Good

Rating:

3.0

Find another associate to run the office!

Rating:

1.0

We have used this location multiple times for trailer rentals(under my husband's name,). I recently rented a storage unit I explained to the man sitting behind the desk I would like it under my name handed him my license, credit card and gave him my email and emergency contact information. I confirmed automatic payments would be set up. The account was set up under my husband's name auto payment was never set up I was told "we have lots of complaints about that" I would think so customers are being charged because your system is a fail. I was issued a late payment in addition a lien was placed assessing additional fees. I came in to closed out my account I asked that he confirmed my contact information he read me my husband's #. They infact contacted my husband (currently going through a separation imagine if my situation was dangerous what would of happened) I asked for the manager she wasn't available. I asked for the fees to be removed he couldn't do that. I closed my account a few weeks ago my husband received an email stating your next bill is due June 25th. When I called the same guy said oh I do see it's still open. Just wow?!! I am very disappointed with this experience. This is concerning! You've got to do better!

Rating:

5.0

Keyla the manager was courteous, friendly, knowledgeable, and very professional. She explained in detail the options and gave Us recommendations. We made the reservation for a 20-foot truck. We left her office and when she find out that the truck couldn't be used and one just like it was not available at her location, she call Us and gave Us information about another location if we decide or want to stay with the 20-foot truck. She provide Us and gave Us and offered an alternative of a 26-foot truck at her location. It is great to know that still businesses that provide good customer service, have good people and they show all the time that they care.

Rating:

4.0

Very friendly

Rating:

5.0

This was the best Uhaul experience ever. Super helpful employees that made it very quick and even hooked up the trailer. I'm not used to such awesome service. I'll be coming back even though it is not the closest. Worth the extra drive!!!

Rating:

5.0

The woman who rented the storage to me was professional and polite and did a great job.

Rating:

5.0

The gentleman that was present during my transaction was extremely friendly and made renting the truck a seamless process.

Rating:

5.0

Kayla was awesome, very friendly and helpful..Thanks for a great experience...

Rating:

5.0

The man helping was filling in from another location. He did a great job. Unfortunately when I was returning the trailer I rented, his manager from his normal location called him on his cellphone. The manager didn't seem to understand that he might have customers waiting, and only let him off of the phone when the store phone rang. It also was a bit condescending of the manager to call the store phone while he was on the guys cellphone, just to make sure he was in the store. I was in the store when the man's cellphone rang, the store phone hadn't rang, but the manager didn't seem to believe the employee. I'm in a customer facing job myself, and I can tell you that is a very toxic trait in a manager. Once again, not this locations manager, but the one where this employee was filling in from...

Rating:

2.0

I would have rated this better if rodents hadn't chewed up a plastic edge of a glass shelf inside a new fridge.

Rating:

3.0

Kayla was great to work with. Only issue was rodents, but there are rodent boxes in place trying to help with it.

Rating:

5.0

Well kept facility. Hours are good and customers care is great. One concern is the units are in need of maintenance, inside of units are in need of paint or insulation to be taken down

Rating:

5.0

All staff were very friendly and helpful.

Rating:

5.0

Nice store associate

Rating:

5.0

Everything was great! There wasn't one thing that could have gone better. I will highly recommend this location to everyone!

Rating:

1.0

If your okay with rats and roaches in your storage then this is the place to be👍🏼

Rating:

1.0

When I got into the vehicle the windows were filthy making it hard to see. Then the low tire light was on and all 4 tires needed air. The pressure was at 21 on 1 tire and 35, 41 and 46. I had to stop and put air in all 4 tires. Then I noticed while driving on the highway that the vehicle was not shifting properly and the transmission sounded like it was having a hard time shifting. I had to make the rest of my trip driving in manual. When I arrived at my storage location to clean it out, I could smell the brakes like they were sticking. This vehicle had 130,000 miles and felt like it was on its last leg. I use uhaul all the time and have never had a van so unsafe.

Rating:

5.0

Great customer service and friendliness from the employee that was working. I’m bad with names but he was probably the nicest uhaul employee i have ever dealt with and i have used uhaul alot. I will for sure come back to this location.

Rating:

4.0

The only problem we had was the hinge was broken on the storage unit which in turn might had contributed to rats getting in the unit and causing damage to stuff stored inside the unit.

Rating:

5.0

Ive always had a pleasant experience renting from this location. The equipment always in great condition .

Rating:

5.0

Thank you Matt for repeatedly giving excellent customer service. My sincerest thanks for having a van for me when I needed one for my business. Matt is truly an asset to your company. Thank you again, Warmest regards Nader

Rating:

5.0

Great people and service

Rating:

1.0

Mice or rats ate through my box springs and nested in there. They ate corners of boxes and climbed in and defecated and peed on towels and dish towels and all kinds of things. My mattress luckily was wrapped in plastic. And I had a lot of items in totes but there was more mice poop or rat poop that unit I've ever seen. When the movers came they took pictures and I called the attendant on duty who said the manager was on their way in and would come to my unit in 10 minutes but she never did

Rating:

2.0

When we rented this unit, the door would almost be impossible to lift up, the slide is always stuck. A typical unit you press down and the. Lift up, These units almost impossible to do this and when lifting the door up it would get stuck half way. I explain this to personal and they agree some units are difficult to get into.

Rating:

3.0

The unit could have been cleaner as in sweeping needed done and mouse traps needs refilled

Rating:

3.0

It said on the e website 2-3 bedrooms when I got it not sure what went wrong but it was soooo small that was like a small walking closet if I knew how small it was going to be I would have choose a bigger one, the details online are wrong , we struggled a bit and ended up taking stuff that wouldn’t fit in there to my sisters in law house it was disappointing other than that it was good

Rating:

5.0

The hole process went well thank you

Rating:

1.0

I had many problems that were not addressed. I arrived one time went there after rain, and was told to contact whoever handles claims and she never contacted me back, with the damages. She told me she needed receipts.

Rating:

5.0

We had a storage for over a year and every one was and is amazing!! After the big move we got rid of and clean out what was no longer needed…thankful to have had Uhaul!

Rating:

1.0

Was sent here after another uhaul facility in Hudson rented me an occupied unit. Unfortunately the unit at this facility was not a 10x20, it was two 10x10s with the divider removed. This would not give access to the vehicle to be stored. After asking for a solution, none was given.

Rating:

1.0

Reserved a 10x20 unit. Rented a car trailer from my local uhaul. Loaded my classic car. Drove for hours to Hudson, FL. Completed all paperwork at facility. Only to find the unit we were rented had a personal lock on it. It was an occupied unit. The uhaul employee (Chandler) told us he found a unit at another uhaul. It was less convenient location but now we are stuck. We drove to this location, only to find it was two 10x10s with the divider wall removed. There was no way to get the car into this style unit. After a lengthy conversation with customer service, we were told there is no units available and nothing else she could do for me. So we drove for hours back home with the car still on the uhaul trailer. Wife and I took a day off of work, spent money on a rental, extra gas to take my classic car on a tour of Florida. Shame on Uhaul for their unreliable reservation system. SHAME on Uhaul for their lack of resolution for their failures!

Rating:

5.0

Very impressive staff

Rating:

5.0

Good price Good place to store items

Rating:

5.0

U-Haul did an outstanding job helping my difficult move. They went above and beyond in anyway they could help especially since I moved during a couple arctic storms, extending my days and making up for not having the size of storage I was supposed to have reserved.

Rating:

5.0

The girl at the counter is always so helpful and friendly

Rating:

1.0

My storage unit leaked and made all my stuff moldy, for two months I tried to contact someone about it. Poor job!

Rating:

5.0

We are grateful for the clean unit we found when we moved our things. Checking in and checking out was easy to do. We'd use this facility again if we needed additional storage space.

Rating:

2.0

I moved out of unit end of September 2021 door open no lock on it. Was never able to get a gate code that worked to let me in could only access it during office hours office manager rudest inconsiderate person I've ever met in my life and you want to charge me rent on it till November because that manager screwed up

Rating:

5.0

Great service

Rating:

3.0

Roof leaked. Mentioned it to management numerous times. Said maintenance takes long time to come out. Could actually see light through the roof in various spots. I had to cover things in plastic. Trash all over facility. I had 1 unit here and 1 unit down the street. Other company very clean compared to this site. Roof leaked for 3 months in Florida’s rainy season

Rating:

4.0

I really liked this place, the price was good and the people were friendly. The complex has aged some but very functional.

Rating:

5.0

Easy in and out. The on-site rep was helpful. Great perk for renting a trailer.

Rating:

5.0

The staff was awesome!! On both locations US 19 Hudson FL and US 52 . Thank you.

Rating:

1.0

I have left messages for the manager to call me as some of my things got wet. Not on did things get wet the ceiling left a mess all over everything in my storage. There was rat crap all over my totes and floor. The storage door which was mention numerous times was never fixed. The manager NEVER returned my calls.

Rating:

3.0

I didn’t have a chance to move in. The unit that was given to me ended up being rented to someone else. Very disappointed with this. Staff wasn’t flexible about giving us a different or bigger unit for the same price. Ended requesting a refund.

Rating:

3.0

Very disappointed of what happened yesterday. I got an unit that was supposed to be available but come to find out after driving all the way to the unit it was rented to someone else. Staff didn’t want to give me a bigger one that was available for a month at the same cost. so I had to ask for a refund. And no receipt of a refund staff could print.

Rating:

2.0

My mom stuff was ruin leaks mouse droppings and chew on everything. I'm very disappointed and as many Storage place I rented from i never seen it bad

Rating:

5.0

I think her name is Lillian but if not sorry for bothering the name. She was amazing. I forgot to call to let them know I moved out and I received the most pleasant phone call advising me of my options. A lot of people leave comments only when the service is less than stellar. This Uhaul does just what is needed. Appreciate the service level!

Rating:

5.0

Very clean,very nice place. It was convent and well maintained. Would be glad to use this facility again.

Rating:

2.0

1st unit had has a roof collapse. There was a lot of debris. Obviously, unit had not been checked. 2nd unit ceiling was ok but also had bricks and trash left by previous customer. I had to ask the agent to bring a broom and sweep it out.

Rating:

4.0

The first visit was good except our access code was not working.

Rating:

1.0

The facility itself was fine but found mice in the storage unit so I could not put my belongings in there with mice in the unit

Rating:

2.0

Office reeks of dead animal. stinks like nonstop wet dog farts so unbearable that you can barely stand there long enough to complete a transaction. Staff kind intelligent and helpful particularly the girl with the great hair. She saved the transaction with her intelligence. She deserves a raise and hopefully will not be stuck working in a feces littered hellhole for much longer.

Rating:

5.0

When I went to move in a few days after renting there was a lock on the unit so I went to the office and found out that I was rented a unit that was already rented. Although there were no units the same size as what I had rented, the issue was resolved quickly.

Rating:

5.0

Jazmine was a pleasure, very friendly and helpful.

Rating:

5.0

My only complaint is that the door is extremely hard to get open. I can't do it and my 6'2 320 lb husband has difficulty

Rating:

4.0

I had difficulty closing the latch to line up the holes to insert my lock. Nearly every time I had to fetch one of the girls to come down and do it for me. They sprayed and often just let the first hole line up and locked it. It was ALways tricky!

Rating:

5.0

Friendly, efficient and clean facility

Rating:

5.0

Me gustaron sus precios competitivos y su atención Gracias

Rating:

4.0

So far I'm very impressed. Staff is extremely friendly, moving in was easy, and I'm so far impressed. I've only been there for 24-hours and hope to do a positive review in a few months.

Rating:

3.0

I had a health problem was not able to pay my storage on time, got charged an extra 30% of the rent because we were 14 days late, so we decided to move to another storage. I approached your office with my inability to pay on time, but wat we received was 4 threatening letters in a 14 days time, if you do not pay up we will and so on. So we decided that your company do not deserve another one of our $. There is lots of storage company's in town. Thanks. Karin Villaroman.

Rating:

5.0

Not needed. This U-Haul facility is the best!!

Rating:

5.0

Everyone at the facility is friendly and always willing to help and answer any questions.

Rating:

5.0

Great staff.... very knowledgeable ....super friendly ...love them .

Rating:

3.0

I paid for climate controlled and the fans in the facility were never on. Hot inside. Roaches in my unit so it was not sprayed for bugs. Other than that it was good.

Rating:

5.0

Very professional...friendly ....GREAT STAFF ...especially management she is the best ....very helpful. I LOVE THEM.

Rating:

2.0

The interior of my unit was constantly covered in dust, I think I opened it twice in 4 months. During a worldwide pandemic, when people lost their jobs and were struggling to keep food on the table, UHaul never waived any late fees in fact we were assessed a fee for Lien notification. I called in to try and resolve and they said that there was nothing they could do. Very sad during these difficult and confusing times.

Rating:

5.0

Always perfect is the only way to describe the service and attitude.

Rating:

5.0

Great experience

Rating:

5.0

The manager there was very helpful at all times very professional we would highly recommend to others

Rating:

5.0

The girl getting our unit set up was awesome even though your system had issues which she was able to resolve quickly

Rating:

5.0

Nice clean and organized place friendly staff

Rating:

5.0

Good customer service

Rating:

4.0

Friendly, knowledgeable staff!

Rating:

1.0

After 5 years, this was the absolute worst storage place. The price went up every year but the facility got worse. Katherine has no business being a mgr. Mold, bugs, & snakes were in my unit. HORRIBLE

Rating:

5.0

Great customer service

Rating:

3.0

The doors on the units are aged and difficult to lock and open. I had 2 units. One was better than the other but Still difficult. I also had a unit with Cubesmart and their units were much newer.

Rating:

3.0

Water was getting inside, also huge bugs. Employees were friendly and very courteous. Easy entry and secure.

Rating:

4.0

N/A

Rating:

5.0

Lobby is way too small though.

Rating:

5.0

Kat is awesome!

Rating:

4.0

used other storage facilities and was not satisfied with up-keep.

Rating:

5.0

Very well run. Friendly staff.

Rating:

5.0

She was very helpful, and professional and the pricing was good

Rating:

5.0

Convenient location, easy to find.

Rating:

5.0

Young lady that helped me was a real sweetheart. Tried to accommodate my needs.

Rating:

5.0

Very satisfied

Rating:

5.0

Very helpful and wonderful customer service I would highly recommended them

Rating:

5.0

Quick. Friendly.

Rating:

5.0

very helpful and very nice.... U-Haul rules....

Rating:

5.0

Very pleasant transaction and location.

Rating:

5.0

Easy, fast and convenient. 5 stars

Rating:

5.0

Excellent superior quality courteous knowledge

Rating:

5.0

Very good service..

Rating:

5.0

The people who run the facility have always been fantastic to work with!

Rating:

5.0

Everyone was great

Rating:

2.0

Standard storage unit was fine and was above average. However, I attempted to rent a climate controlled unit and it was poor at best. A/C unit did not work!!! Price too high! No refund!

Rating:

4.0

Tiffany was great offering me a few different ways of going about the rental. How ever U-Haul has a flaw in there system and call center. I reserved a 10x30 and when I got there it was rented .

Rating:

5.0

All was well...will use them again

Rating:

5.0

The staff was very helpful and the storage unit was clean.

Rating:

5.0

Thank You for excellent service

Rating:

5.0

Very nice staff and very reasonable prices!

Rating:

5.0

I was very happy with my unit. The staff was pleasant and professional. I hope I never move again. But everyone there made it very easy for me. Thanks to the whole staff.

Rating:

5.0

The young lady that checked us in was rofessuonal, courteous and very efficient.

Rating:

1.0

Would not recommend this site to anyone as it appears the climate controlled units are not truly climate controlled or maintained.

Rating:

5.0

Very nice place with friendly people.

Rating:

2.0

Not large enough space as needed. Not 24 hr access.

Rating:

3.0

Longer hours to access unit would be helpful.

Rating:

5.0

Cats was very professional and very me ! She is a awesome person

Rating:

2.0

Overpriced and no pro rating for fees. Forced to buy a month I didn't need

Rating:

5.0

The staff was wonderfull and the ease of access to the storage unit was great. We were able to go in and out of it at any time. It was clean, well lit and safe.