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Sharon F | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Moon Lake
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The man there was awesome and very knowledgeable and helpful. Great guy and place. Only complaint was need a bigger place for trailer returns to make easier to return it. But the guy was remarkably helpful in guiding me to back it up
CARRIE S | Online Move InIt took a little while, which I'm not mad about. But they delivered it but I never got it.. I'm thinking it was delivered to the wrong house
Michelle M | Overall ExperienceWas run down and smelled terrible in office. Needs to torn down. Terrible condition
Larry P | Overall ExperienceJust need to be fumigated for bugs inside my unit
trust l | Overall ExperienceMy brother had a storage unit there for many years. For several years they were fraudulently charging the payment to my personal account. With no written permission and no authorization by me. I am preparing to sue them for two and a half years of rental charges charge to my private bank account without my authorization. Caution caution caution they commit fraud.
andrew p | Overall ExperienceLove William and all the information and attention he gave me. Super nice!
Eda s | First ImpressionsVery friendly and helpful! I would absolutely recommend this location to anyone in need of a U-Haul or storage unit!
NICOLE B | First Impressionsmy storage unit was overrun by mice and silverfish, the mice chewed through numerous boxes ruining the contents. when I notified an employee they stated that nothing could be done until I moved out. You have office hours posted on the door but often there is no one there. If you are going to post you're hours of operation at least have someone there! I'm not a happy customer.
jerry b | Overall ExperienceThe staff are wonderful and always helpful to your needs.
Michael D | Overall ExperienceThe office staff was very helpful with me closing out after my husband passed. Chad and Roger were extremely empathetic and supportive throughout the process.
lee c | Overall ExperienceWorked in a pinch while recovering from Hurricane Helene. The advertised 1 month Free rent was soon negated by a rent increase. The unit measurements are not a true 10'×15' more like 9'×14'. The day I moved in the door was off track and had to wait 1+ hours on someone to come repair. Main gate wide open not working on several occasions. In my opinion the rent is fairly high for what you get. Would only recommend if you're desperate like I was.
Robert W | Overall ExperienceAll the people there are top shelf!!! I give them a 5 star!!
James-Al L | First ImpressionsStaff always polite and helpful
stephanie c | Overall ExperienceHave bathroom available, when the office is closed....'porta potty'.... Or convert a unit into a unisex bathroom... Imo
Dean M | Overall ExperienceIn and out quickly
barbara k | First ImpressionsThis facility was very clean and the staff were very helpful.
Willette Y | Overall ExperienceShag carpet on roof spreads drops all over your belongings. Bugs all over the unit. Leaks in roof caused damage to my belongings. Needed to purchase fast after hit by hurricane but storing my items here ruined my mattresses and tables. Make sure to buy the insurance (I didn't because I wasn't aware the facility had all these issues) I did call the facility to try to resolve my issues but was told that without purchasing the insurance, there was nothing they could do. My recommendation is to always get the insurance.
Greg B | Overall ExperienceWonderful space, good, clean space to store my belongings.
Angela M | First ImpressionsAll was as expected. No issues to report.
Philip R | Overall ExperienceMr. Williams (I believe his name was Roger I think) was an absolute blessing! He was courteous, helpful, and funny during a time where I was stressing. Thank you so much for everything!
Lannie T | First ImpressionsStaff were friendly and the facility was convenient and accessible. However, I have to be honest…the storage units need improvements. For outside units I would recommend elevating belongings on bricks or 2x4’s at least. Water does get in. Also the ceiling is coated with some sort of fluff filth that has deteriorated and falls all over the inside of the unit. There are roaches, rats and mice getting into and defecating all over whatever is being stored. I was able to find a unit of the same size, indoors, air conditioned, clean and free of insects and vermin under 5 minutes down the road…. and for a fraction of the cost.
Ciara W | Overall ExperienceVery informative and helpful.
melissa F | First ImpressionsHad to throw out all my clothes because of a leak somewhere.
Linda A | Overall ExperienceThey were very knowledgeable and helpful…pleasant to do business with…I would recommend this facility to all I know…I am very pleased with the experience I had with them…
jody n | Overall ExperienceHave used UHaul for numerous things ( storage . Trailers ) and have always been 100% satisfied with quality, service , and communication. Highly recommend this company!
Ronald H | Overall ExperienceGreat customer service and very helpful with all of my needs and inquiries. Will definitely be recommending this place to everyone I know.
George K | First ImpressionsIt was such a pleasure working with Chad Fritsvold. He helped me store what I had left after 4 feet of water in my house after the hurricane surge. With everything in storage I’m able to start rebuilding.
Debra D | Overall ExperienceThank you so much for your kindness during this difficult time.
Valerie B | Overall ExperienceAmazing help during hurricane relief! Grateful!
Edward A | Overall ExperienceU-Haul has been a good choice for my needs being met. I give them five out of five stars. * * * * *
John J | Overall ExperienceMichael at the front desk has been especially helpful!! Ty!!
MERCEDES D | Overall ExperienceI had no problems whatsoever, I had my stuff in storage for 4 years and everything was perfect when I brought it home.
RUTH P | Overall ExperienceThe process was very easy, staff was polite ,knowledgeable, and helpful! Property was clean and in very good condition.
Ronald H | First ImpressionsOn May 3rd another tennant assaulted have video on may 11th could not access my unit as door was blocked by vehicle at 5 am have video with tag # may 13th moved out with no recourse for what happened to me
lisa m | Overall ExperienceThe desk person Rodger was a great help!
KWANE D | First ImpressionsThank you, for your service and help over time I was there.
JUAN L | Overall Experiencemy first experience renting a storage unit was excellent with U-Haul
ellen b | Overall ExperienceCustomer service is very friendly very easy access they furnished the lock
ellen b | First ImpressionsGreat thanks
STEVEN P | Overall ExperienceInside of uhaul truck queen size bed got soak from rain
peggy d | Overall ExperienceFacility was very clean and the staff was very friendly.
chad M | Overall ExperienceU-Haul is very convenient and very accommodating and helpful
Maren A | First ImpressionsTruck leak and got beds wet
peggy d | First ImpressionsWell managed. Would definitely recommend.
DAVID J | Overall ExperienceThomas A was great!
Eileen F | First ImpressionsMy account wasn’t closed when I asked to be close. There are items missing from my storage. Unit employees are known to leave early and not say anything to customers that are there. altogether will never choose the location again
juan r | Overall ExperienceStaff was extremely helpful
Jeffery G | First ImpressionsUnit was fine except I payed extra for climate control and it wasn't. In the summer my unit got to 91 f . I mentioned it to the staff and the guy was just kinda like uhhh idk and shrugged it off. Disappointing, I went with uhail cause I thought it was a trusted name.
Emma G | Overall ExperienceBank sent payment in time but the staff failed to post till 4 days later causing a late fee. When the help line called that's what the the mgr at the unit said. took days to get this straighten out.
craig j | Overall ExperienceIt was difficult navigating a 26 foot truck through the facility and I was leery about the rat poison in the storage unit. There was some kind of stain on the concrete floor. The unit seem kind of beat up. I don’t have any disputes and I’m still leaving my belongings there.
Joseph C | Online Move InThis facility needs to be renovated. Blacktop needs repaving. Several bay doors need to be repainted. And the insulation inside the units ceilings needs to be reapplied.
RANDALL W | Overall ExperienceThey charged me 2 days for 7 hours
Peter P | Overall ExperienceThis location needs to be remodeled and a better air system installed. There were roaches in the building and the unit. The place smells like an old wet sock. There we large baits setup in the hallway to catch other critters. After moving out I had to dispose of pillows that has absorbed the musty smell, disinfected my clothes and wash everything trying to get rid of the smell. There are no carts available here either for customer use, so moving in/out is overly taxing.
KAYANNIE R | Overall ExperienceI have not had time to write this before now but I have to acknowledge the excellent customer service of Kayla. A couple weeks ago I called this location looking for a trailer because I was in the middle of a move and found the truck wasn’t big enough. The location did not have the size I needed but Kayla offered to make an outreach to see if someone else in the area had one. It was shortly after that I received a call letting me know a trailer had been located nearby and it was reserved for me. I can’t thank Kayla enough for helping out during this stressful time. I recently moved out of a storage unit and absolutely no problems with that either. I would recommend this location to anyone for storage or equipment rental
Elizabeth B | Overall ExperienceThought I was going to get per diem..moved out on 18th of the month..had to pay full month, plus late fee ( my fault)..surely could have used the extra cash for moving expenses..
John K | Overall ExperienceVery nice staff
MICHAEL B | First ImpressionsVery easy process completed all online
Ryan S | Online Move InThere is a distinct musty smell that is permeating the storage facility where the interior units are located. The entire place needs an overhaul. The AC units are inadequate for the space they’re in and there is no visible place to turn on the fans and it’s Florida. There are no carts to use. There are large rodent poison traps all over the floor. This place is subpar and the worst storage facility I have ever used. I’m sure my things will be ruined , possibly infested with critters, and in need of dry cleaning to get rid off the smell that will absorb into everything.
KAYANNIE R | Online Move InStaff was very friendly
rick p | Overall ExperienceThank you.
Amanda S | First ImpressionsGood
Joel J | Overall ExperienceWe have used this location multiple times for trailer rentals(under my husband's name,). I recently rented a storage unit I explained to the man sitting behind the desk I would like it under my name handed him my license, credit card and gave him my email and emergency contact information. I confirmed automatic payments would be set up. The account was set up under my husband's name auto payment was never set up I was told "we have lots of complaints about that" I would think so customers are being charged because your system is a fail. I was issued a late payment in addition a lien was placed assessing additional fees. I came in to closed out my account I asked that he confirmed my contact information he read me my husband's #. They infact contacted my husband (currently going through a separation imagine if my situation was dangerous what would of happened) I asked for the manager she wasn't available. I asked for the fees to be removed he couldn't do that. I closed my account a few weeks ago my husband received an email stating your next bill is due June 25th. When I called the same guy said oh I do see it's still open. Just wow?!! I am very disappointed with this experience. This is concerning! You've got to do better!
joanne A | Overall ExperienceVery friendly
Deena R | First ImpressionsThe woman who rented the storage to me was professional and polite and did a great job.
ashley h | First ImpressionsKayla was awesome, very friendly and helpful..Thanks for a great experience...
Joy D | Overall ExperienceI would have rated this better if rodents hadn't chewed up a plastic edge of a glass shelf inside a new fridge.
Margaret J | Overall ExperienceKayla was great to work with. Only issue was rodents, but there are rodent boxes in place trying to help with it.
Tammie F | Overall ExperienceWell kept facility. Hours are good and customers care is great. One concern is the units are in need of maintenance, inside of units are in need of paint or insulation to be taken down
Ricky M | First ImpressionsAll staff were very friendly and helpful.
Kurt M | Overall ExperienceIf your okay with rats and roaches in your storage then this is the place to be👍🏼
Iliana P | Overall ExperienceThe only problem we had was the hinge was broken on the storage unit which in turn might had contributed to rats getting in the unit and causing damage to stuff stored inside the unit.
Cross C | Overall ExperienceGreat people and service
Jim H | Overall ExperienceMice or rats ate through my box springs and nested in there. They ate corners of boxes and climbed in and defecated and peed on towels and dish towels and all kinds of things. My mattress luckily was wrapped in plastic. And I had a lot of items in totes but there was more mice poop or rat poop that unit I've ever seen. When the movers came they took pictures and I called the attendant on duty who said the manager was on their way in and would come to my unit in 10 minutes but she never did
Kathryn S | Overall ExperienceWhen we rented this unit, the door would almost be impossible to lift up, the slide is always stuck. A typical unit you press down and the. Lift up, These units almost impossible to do this and when lifting the door up it would get stuck half way. I explain this to personal and they agree some units are difficult to get into.
Michael J | Overall ExperienceThe unit could have been cleaner as in sweeping needed done and mouse traps needs refilled
chris s | First ImpressionsIt said on the e website 2-3 bedrooms when I got it not sure what went wrong but it was soooo small that was like a small walking closet if I knew how small it was going to be I would have choose a bigger one, the details online are wrong , we struggled a bit and ended up taking stuff that wouldn’t fit in there to my sisters in law house it was disappointing other than that it was good
Jesmary J | Online Move InThe hole process went well thank you
calvin m | Overall ExperienceI had many problems that were not addressed. I arrived one time went there after rain, and was told to contact whoever handles claims and she never contacted me back, with the damages. She told me she needed receipts.
JOYCE G | Overall ExperienceWe had a storage for over a year and every one was and is amazing!! After the big move we got rid of and clean out what was no longer needed…thankful to have had Uhaul!
Jennifer S | Overall ExperienceWas sent here after another uhaul facility in Hudson rented me an occupied unit. Unfortunately the unit at this facility was not a 10x20, it was two 10x10s with the divider removed. This would not give access to the vehicle to be stored. After asking for a solution, none was given.
DAVID K | First ImpressionsReserved a 10x20 unit. Rented a car trailer from my local uhaul. Loaded my classic car. Drove for hours to Hudson, FL. Completed all paperwork at facility. Only to find the unit we were rented had a personal lock on it. It was an occupied unit. The uhaul employee (Chandler) told us he found a unit at another uhaul. It was less convenient location but now we are stuck. We drove to this location, only to find it was two 10x10s with the divider wall removed. There was no way to get the car into this style unit. After a lengthy conversation with customer service, we were told there is no units available and nothing else she could do for me. So we drove for hours back home with the car still on the uhaul trailer. Wife and I took a day off of work, spent money on a rental, extra gas to take my classic car on a tour of Florida. Shame on Uhaul for their unreliable reservation system. SHAME on Uhaul for their lack of resolution for their failures!
DAVID K | Overall ExperienceVery impressive staff
rick p | First ImpressionsGood price Good place to store items
David N | First ImpressionsU-Haul did an outstanding job helping my difficult move. They went above and beyond in anyway they could help especially since I moved during a couple arctic storms, extending my days and making up for not having the size of storage I was supposed to have reserved.
cindy m | First ImpressionsThe girl at the counter is always so helpful and friendly
Kathleen I | First ImpressionsMy storage unit leaked and made all my stuff moldy, for two months I tried to contact someone about it. Poor job!
lissa b | Overall ExperienceWe are grateful for the clean unit we found when we moved our things. Checking in and checking out was easy to do. We'd use this facility again if we needed additional storage space.
Barbara M | Overall ExperienceI moved out of unit end of September 2021 door open no lock on it. Was never able to get a gate code that worked to let me in could only access it during office hours office manager rudest inconsiderate person I've ever met in my life and you want to charge me rent on it till November because that manager screwed up
Albert B | Overall ExperienceGreat service
Jim H | First ImpressionsRoof leaked. Mentioned it to management numerous times. Said maintenance takes long time to come out. Could actually see light through the roof in various spots. I had to cover things in plastic. Trash all over facility. I had 1 unit here and 1 unit down the street. Other company very clean compared to this site. Roof leaked for 3 months in Florida’s rainy season
Brian C | Overall ExperienceI really liked this place, the price was good and the people were friendly. The complex has aged some but very functional.
KARYLA l | Overall ExperienceEasy in and out. The on-site rep was helpful. Great perk for renting a trailer.
Timothy H | Overall ExperienceThe staff was awesome!! On both locations US 19 Hudson FL and US 52 . Thank you.
JUAN L | First ImpressionsI have left messages for the manager to call me as some of my things got wet. Not on did things get wet the ceiling left a mess all over everything in my storage. There was rat crap all over my totes and floor. The storage door which was mention numerous times was never fixed. The manager NEVER returned my calls.
EVELYN S | Overall ExperienceI didn’t have a chance to move in. The unit that was given to me ended up being rented to someone else. Very disappointed with this. Staff wasn’t flexible about giving us a different or bigger unit for the same price. Ended requesting a refund.
Regis D | First ImpressionsVery disappointed of what happened yesterday. I got an unit that was supposed to be available but come to find out after driving all the way to the unit it was rented to someone else. Staff didn’t want to give me a bigger one that was available for a month at the same cost. so I had to ask for a refund. And no receipt of a refund staff could print.
Regis D | Overall ExperienceMy mom stuff was ruin leaks mouse droppings and chew on everything. I'm very disappointed and as many Storage place I rented from i never seen it bad
Sharon M | Overall ExperienceI think her name is Lillian but if not sorry for bothering the name. She was amazing. I forgot to call to let them know I moved out and I received the most pleasant phone call advising me of my options. A lot of people leave comments only when the service is less than stellar. This Uhaul does just what is needed. Appreciate the service level!
Darrell M | Overall ExperienceVery clean,very nice place. It was convent and well maintained. Would be glad to use this facility again.
Nancy C | Overall Experience1st unit had has a roof collapse. There was a lot of debris. Obviously, unit had not been checked. 2nd unit ceiling was ok but also had bricks and trash left by previous customer. I had to ask the agent to bring a broom and sweep it out.
Irene P | First ImpressionsThe first visit was good except our access code was not working.
JAMES S | Online Move InThe facility itself was fine but found mice in the storage unit so I could not put my belongings in there with mice in the unit
Roy R | First ImpressionsOffice reeks of dead animal. stinks like nonstop wet dog farts so unbearable that you can barely stand there long enough to complete a transaction. Staff kind intelligent and helpful particularly the girl with the great hair. She saved the transaction with her intelligence. She deserves a raise and hopefully will not be stuck working in a feces littered hellhole for much longer.
Matt S | First ImpressionsWhen I went to move in a few days after renting there was a lock on the unit so I went to the office and found out that I was rented a unit that was already rented. Although there were no units the same size as what I had rented, the issue was resolved quickly.
Sharon F | First ImpressionsJazmine was a pleasure, very friendly and helpful.
Kathy C | First ImpressionsMy only complaint is that the door is extremely hard to get open. I can't do it and my 6'2 320 lb husband has difficulty
heidi t | Online Move InI had difficulty closing the latch to line up the holes to insert my lock. Nearly every time I had to fetch one of the girls to come down and do it for me. They sprayed and often just let the first hole line up and locked it. It was ALways tricky!
JoAnn W | Overall ExperienceFriendly, efficient and clean facility
Ira B | First ImpressionsMe gustaron sus precios competitivos y su atención Gracias
Carlos M | First ImpressionsSo far I'm very impressed. Staff is extremely friendly, moving in was easy, and I'm so far impressed. I've only been there for 24-hours and hope to do a positive review in a few months.
michael d | First ImpressionsI had a health problem was not able to pay my storage on time, got charged an extra 30% of the rent because we were 14 days late, so we decided to move to another storage. I approached your office with my inability to pay on time, but wat we received was 4 threatening letters in a 14 days time, if you do not pay up we will and so on. So we decided that your company do not deserve another one of our $. There is lots of storage company's in town. Thanks. Karin Villaroman.
Karen V | Overall ExperienceNot needed. This U-Haul facility is the best!!
DAN L | Overall ExperienceEveryone at the facility is friendly and always willing to help and answer any questions.
JC M | Overall ExperienceGreat staff.... very knowledgeable ....super friendly ...love them .
aida f | Overall ExperienceI paid for climate controlled and the fans in the facility were never on. Hot inside. Roaches in my unit so it was not sprayed for bugs. Other than that it was good.
Larry E | Overall ExperienceVery professional...friendly ....GREAT STAFF ...especially management she is the best ....very helpful. I LOVE THEM.
aida f | First ImpressionsThe interior of my unit was constantly covered in dust, I think I opened it twice in 4 months. During a worldwide pandemic, when people lost their jobs and were struggling to keep food on the table, UHaul never waived any late fees in fact we were assessed a fee for Lien notification. I called in to try and resolve and they said that there was nothing they could do. Very sad during these difficult and confusing times.
MICHAEL V | Overall ExperienceAlways perfect is the only way to describe the service and attitude.
ronald l | First ImpressionsGreat experience
Jourdan K | Overall ExperienceThe manager there was very helpful at all times very professional we would highly recommend to others
LILLY P | Overall ExperienceThe girl getting our unit set up was awesome even though your system had issues which she was able to resolve quickly
Kenneth T | First ImpressionsNice clean and organized place friendly staff
Leslie B | First ImpressionsGood customer service
enrique o | First ImpressionsFriendly, knowledgeable staff!
Darrell E | First ImpressionsAfter 5 years, this was the absolute worst storage place. The price went up every year but the facility got worse. Katherine has no business being a mgr. Mold, bugs, & snakes were in my unit. HORRIBLE
CELESTE B | Overall ExperienceGreat customer service
william C | Overall ExperienceThe doors on the units are aged and difficult to lock and open. I had 2 units. One was better than the other but Still difficult. I also had a unit with Cubesmart and their units were much newer.
MICHAEL H | Overall ExperienceWater was getting inside, also huge bugs. Employees were friendly and very courteous. Easy entry and secure.
Joanne D | Overall ExperienceN/A
Eileen W | Overall ExperienceLobby is way too small though.
Dennis T | Overall ExperienceKat is awesome!
William L | Overall Experienceused other storage facilities and was not satisfied with up-keep.
John R | First ImpressionsVery well run. Friendly staff.
William L | First ImpressionsShe was very helpful, and professional and the pricing was good
LILLY P | First ImpressionsConvenient location, easy to find.
George M | Overall ExperienceYoung lady that helped me was a real sweetheart. Tried to accommodate my needs.
melenda s | First ImpressionsVery satisfied
john k | Overall ExperienceVery helpful and wonderful customer service I would highly recommended them
christine F | First ImpressionsQuick. Friendly.
REGINALD A | Overall Experiencevery helpful and very nice.... U-Haul rules....
Lazaro V | First ImpressionsVery pleasant transaction and location.
George M | First ImpressionsEasy, fast and convenient. 5 stars
HARRY S | First ImpressionsExcellent superior quality courteous knowledge
john k | First ImpressionsVery good service..
Rosedonna H | First ImpressionsThe people who run the facility have always been fantastic to work with!
BARBARA K | Overall ExperienceEveryone was great
NATASHA D | First ImpressionsStandard storage unit was fine and was above average. However, I attempted to rent a climate controlled unit and it was poor at best. A/C unit did not work!!! Price too high! No refund!
Bobby S | Overall ExperienceTiffany was great offering me a few different ways of going about the rental. How ever U-Haul has a flaw in there system and call center. I reserved a 10x30 and when I got there it was rented .
CRAIG F | First ImpressionsAll was well...will use them again
Leah F | Overall ExperienceThe staff was very helpful and the storage unit was clean.
Michele R | Overall ExperienceThank You for excellent service
William H | First ImpressionsVery nice staff and very reasonable prices!
Raymond Z | Overall ExperienceI was very happy with my unit. The staff was pleasant and professional. I hope I never move again. But everyone there made it very easy for me. Thanks to the whole staff.
Melinda H | Overall ExperienceThe young lady that checked us in was rofessuonal, courteous and very efficient.
Michele R | ReservationWould not recommend this site to anyone as it appears the climate controlled units are not truly climate controlled or maintained.
Bobby S | Overall ExperienceVery nice place with friendly people.
Kelsey R | Overall ExperienceNot large enough space as needed. Not 24 hr access.
robert s | Overall ExperienceLonger hours to access unit would be helpful.
PAMELA R | Overall ExperienceCats was very professional and very me ! She is a awesome person
Carlos G | Overall ExperienceOverpriced and no pro rating for fees. Forced to buy a month I didn't need
Brian W | Overall ExperienceThe staff was wonderfull and the ease of access to the storage unit was great. We were able to go in and out of it at any time. It was clean, well lit and safe.
TJ M | Overall ExperienceI was ripped off for a bogus late charge. I was forced to buy your lock. I moved from your facility to another because of the late charge. When moving out, found a dead rat and rat crap.
Joseph A | Overall Experience