Customer Reviews for U-Haul Moving & Storage at Moon Lake

1405 reviews

10601 State Rd 52   Hudson, FL 34669
(E Of Little Rd)

(727) 856-1633

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(727) 856-1633

10601 State Rd 52
Hudson, FL 34669
(E Of Little Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tina j.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Skylar j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
1.0

This little girl came out told me I'd have to contact corporate to get my money back for the other day ,she didn't know how,also didn't believe that I got the truck just under 1/2 tank and wanted to hit my card for 22 more dollars instead she did it for 12.75 how lucky me ,I'd rather they just gave me my money back I will never use this company again they did put the 12.75 back I will know for sure in 3 to 5 business days ,they got one star because there was no zero

MATTHEW R. 
Rating:
5.0

This person is amazing, this was my second one way rental, first was from Seattle, second from Ohio and both times she has to resolve issues the pickup location caused. Fantastic Staff!!!!

Robert K. 
Rating:
5.0

Girls who work there were outstanding and very helpful

Fred H. 
Rating:
5.0

Customer did not leave a comment.

Johnny H. 
Rating:
5.0

Customer did not leave a comment.

Lesley H. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Excellent customer service

craig S. 
Rating:
3.0

Customer did not leave a comment.

DONALD G. 
Rating:
5.0

Lillian was absolutely great with helping get me set up with a I needed for my rental. She was extremely busy, was able to multitasking and handle multiple things at once. She should definitely be recognized for her excellent work.

Jeffery H. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Craig W S. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
4.0

Customer did not leave a comment.

Peter M. 
Rating:
4.0

Customer did not leave a comment.

Allen P. 
Rating:
5.0

Thank you

Robert B. 
Rating:
5.0

Low tire pressure lights and 0 percent oil life left send uhaul truck I rented in a week with issues

Clarence K. 
Rating:
5.0

Jazmine was a pleasure, very friendly and helpful.

Kathy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill P. 
Rating:
5.0

offer some snacks while I wait 😄.. maybe a nice ice cearm or ice cold water would be great.

John M. 
Rating:
5.0

My only complaint is that the door is extremely hard to get open. I can't do it and my 6'2 320 lb husband has difficulty

heidi t.  |  Online Move In 
Rating:
5.0

Perhaps a little more consciousness that we are in the middle of a pandemic masks would be a good idea. I didn't care I am already vaccinated.

Michael B. 
Rating:
5.0

Make sure all the brake lights work

William O. 
Rating:
5.0

Customer did not leave a comment.

Jay-Hoody A. 
Rating:
5.0

The manager at the drop off location was extremely helpful, professional, and efficient. She made the drop off process seamless and quick. We will definitely use this location for all of our future moving needs.

Michele H. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

I had difficulty closing the latch to line up the holes to insert my lock. Nearly every time I had to fetch one of the girls to come down and do it for me. They sprayed and often just let the first hole line up and locked it. It was ALways tricky!

JoAnn W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie F.  |  First Impressions 
Rating:
5.0

The ladies at the desk where friendly, helpful, and wonderful. Both at pick-up and return! A smile, words of encouragement, and kind attitude always makes a move easier.

Brian B. 
Rating:
5.0

Very easy transaction. Very professional.

Cynthia P. 
Rating:
5.0

Customer did not leave a comment.

Laverna O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christopher B. 
Rating:
5.0

Customer did not leave a comment.

Daniel D.  |  Overall Experience 
Rating:
5.0

Excellent service and knowledge of the product

Joel P. 
Rating:
5.0

Customer did not leave a comment.

tavares h.  |  Overall Experience 
Rating:
5.0

The customer service at this location is excellent. I have never had any problems renting from them.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

xavier W. 
Rating:
2.0

This was my first time using uhaul and it was my last. The process to rent a truck is so involved and time consuming. Was informed by phone after reserving the vehicle of choice at a specific location that my vehicle choice was not available and I had to go an extra 30 minutes further for my destinations to pick up a bigger truck that I didn't need but was only one available and then had to pay almost $100 for my rental. The process to pick up the truck was time consuming as was returning the truck. I spent over 3 hours just dealing with representatives.

Ardiana A. 
Rating:
5.0

Customer did not leave a comment.

Tiernan C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Kazmier G. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

Customer did not leave a comment.

Cristie L. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jack A. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Susan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle E. 
Rating:
5.0

Customer did not leave a comment.

DONNA M. 
Rating:
5.0

Nothing

Janet J. 
Rating:
5.0

Every thing was perfect. No suggestions

JOHN D. 
Rating:
4.0

Customer did not leave a comment.

Sanja R. 
Rating:
5.0

Customer did not leave a comment.

Christina F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hellen C. 
Rating:
5.0

I had to go to a lot of extra trouble to drop the truck off at this site. My storage was at a different location where i assume my drop off would be and I didnt learn otherwise until the checkout. Also, the restroom was out of order.

Teresa M. 
Rating:
5.0

Lucy was a joy to work with. When I spoke with her on the phone setting up my rental, her assistance was a great help to me. Because of her attention to detail, I was able to select the right truck for my moving needs. When I arrived, she was working with other customers, but took a moment to greet me and I was very comfortable waiting and watching her take care of their rental needs. I knew I was in good hands, as she was very precise with her explanations. She went over all of the procedures and made a thorough inspection of the vehicle with me. I drove off to my move with a smile on my face. Upon completion of my move, I returned the truck and was again treated to her friendly greeting. She quickly performed an inspection and assured me that everything was in order. She told me that I would receive an email with the total charges and was so attentive that she even double-checked my email address! What a wonderful employee you have! She is a credit to the U Haul brand, and the reason I will reccomend this location to friends and family, and continue to use this location for my rental needs.

Henry M. 
Rating:
5.0

Friendly, efficient and clean facility

Ira B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Alexis M. 
Rating:
4.0

Call Center needs to be retrained... I booked a reservation for a cargo van and when I went to pick it up I was told I could not rent it because I did not have a major credit card although I had debit cards and cash! I was frantic and furious and vented on the young girls in the office! I have rented there several times and was never told this! Thankfully I spoke to a manager at another location who helped me resolve the issue temporarily by asking for a larger vehicle.

RO A. 
Rating:
5.0

Customer did not leave a comment.

Sanja R. 
Rating:
5.0

Me gustaron sus precios competitivos y su atención Gracias

Carlos M.  |  First Impressions 
Rating:
4.0

So far I'm very impressed. Staff is extremely friendly, moving in was easy, and I'm so far impressed. I've only been there for 24-hours and hope to do a positive review in a few months.

michael d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Everything was great!

Kathryn R. 
Rating:
2.0

I had an appointment for 1:30 in the afternoon, when I get there at 1:30 there's a note on the door saying they won't be back until 2 o'clock. Then when I bring the trailer back still nobody in the office but when I called the number she came out. Very nice sales person just not very Available.

Donald D. 
Rating:
5.0

As the person who did the moving was the one to return the truck I have no knowledge of the facilities, He offered no complaints

amy P. 
Rating:
3.0

Customer did not leave a comment.

Bryce R. 
Rating:
5.0

Customer did not leave a comment.

Daniel D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Goody T. 
Rating:
3.0

Customer did not leave a comment.

Carl T. 
Rating:
5.0

Customer did not leave a comment.

Adam N. 
Rating:
5.0

The young lady helping me, was very nice

Ashley L. 
Rating:
5.0

The staff at this location is excellent. I cannot say the same for your web or phone service. You need to take your phone service seriously, it's terrible, I was on hold so long I gave up and drove to the location. It's not the first time. I rented a truck awhile back to move my mother and the phone service was horrible then too. You can only treat people like that so long before they use another service or another service emerges in the marketplace. You do many things well. Your equipment is good and generally well maintained.

Forrest B. 
Rating:
5.0

Awesome customer service!

Eduardo V. 
Rating:
5.0

reserved online, easy pick up all went very smooth

EARLE K. 
Rating:
5.0

Customer did not leave a comment.

chris F. 
Rating:
3.0

I had a health problem was not able to pay my storage on time, got charged an extra 30% of the rent because we were 14 days late, so we decided to move to another storage. I approached your office with my inability to pay on time, but wat we received was 4 threatening letters in a 14 days time, if you do not pay up we will and so on. So we decided that your company do not deserve another one of our $. There is lots of storage company's in town. Thanks. Karin Villaroman.

Karen V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRIA B.  |  Overall Experience 
Rating:
5.0

The two young ladies were efficient and very nice. All good.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Iris S. 
Rating:
4.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

The store should double check and ensure all rental equipment reserved is placed in rental truck. I rented dolly that was not in my truck forcing me to drive back to Uhaul store.

WAYMON T. 
Rating:
5.0

Customer did not leave a comment.

Teresa L. 
Rating:
2.0

Just not a pleasant experience at the store. Than when I returned the truck, I was overcharged. Had to call and request a refund. I was thorough enough to catch it. How many people don't catch it and get ripped off!

John S. 
Rating:
5.0

Customer did not leave a comment.

Suzanne T. 
Rating:
2.0

When I went to return the equipment they were on a two hour lunch. I had to contact customer service to do my return. And then the location over charged me, and never responded to my email request as to why they over charged me.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Teresa L. 
Rating:
5.0

Customer did not leave a comment.

Juan D. 
Rating:
2.0

The manager Lilly Coleman was incredibly rude. She spoke to me like I was stupid, didn't answer any of my questions about the protection plan, and then acted like I was inconveniencing her when I asked her to point out which truck was mine. Truck was covered in damage, link sent wouldn't let me upload all the photos. Inside was dirty, something had clearly spilled in it. Will not return to this location.

Shannon D. 
Rating:
5.0

Lilly at the Moon Lake location was GREAT!

Joseph M. 
Rating:
5.0

I have been making periodic moves of home good from our home up north to FL and after having another UHaul location refuse our drop off, I found the Moon Lake location and they have always been receptive. This was my first opportunity to actually rent from them and it went smooth as can be. When I dropped off earlier than expected, the sole worker was away for lunch. I had forgotten my phone and didn't see the key drop, so it is on me that I had to come back a second time to check out.

ALAN P. 
Rating:
3.0

Customer did not leave a comment.

Brett P. 
Rating:
5.0

Customer did not leave a comment.

GUDMUNDUR T. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George O. 
Rating:
4.0

we dropped the van off but the app didn't work for the drop off the police were there so did not want to hang around trying to get it to work i hope you did not charge me a 20.00 fee

MARY M. 
Rating:
5.0

Customer did not leave a comment.

charlie P. 
Rating:
5.0

pick up site said drop it off at any u haulsite that was wrong tried to charge a drop off fee

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

pamela r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorilee T. 
Rating:
5.0

Helpful and friendly

Richard W. 
Rating:
5.0

The process was very quick and easy.

Miguel A. 
Rating:
5.0

Fantastic agent at facility and made the rental quick and easy

Michael M. 
Rating:
5.0

Quick and easy pick up and drop off. Super friendly people that work there.

Melanie B. 
Rating:
5.0

Not needed. This U-Haul facility is the best!!

DAN L.  |  Overall Experience 
Rating:
1.0

i called some many to complain about my experience it was the worst ever the truck was so bad can i get a call 7275090207

KIMBERLY J. 
Rating:
5.0

Everyone at the facility is friendly and always willing to help and answer any questions.

JC M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irena C. 
Rating:
5.0

Customer did not leave a comment.

Gail B. 
Rating:
5.0

Nothing - Just a positive comment on the young woman who coordinated this rental. Occasionally vendors will take phone calls and make clients who've actually driven to the location wait. Not her, while at the counter, the phone rang. She politely asked the caller to wait on hold while she finished my paperwork. Very much appreciated.

john B. 
Rating:
5.0

The trailer had some trash (cardboard) in it & some damage to the front. Tried to check in/out the trailer & list the damage, but unable due to email link not working at the time of pickup. Hopefully it was noted by the rental agent or previously reported and noted.

Kris S. 
Rating:
5.0

Great staff.... very knowledgeable ....super friendly ...love them .

aida f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pamela r.  |  Overall Experience 
Rating:
3.0

I paid for climate controlled and the fans in the facility were never on. Hot inside. Roaches in my unit so it was not sprayed for bugs. Other than that it was good.

Larry E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul C. 
Rating:
5.0

The staff was beyond incredible! Highly recommend!

Michael W. 
Rating:
5.0

Very professional...friendly ....GREAT STAFF ...especially management she is the best ....very helpful. I LOVE THEM.

aida f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pearl w.  |  Overall Experience 
Rating:
2.0

The interior of my unit was constantly covered in dust, I think I opened it twice in 4 months. During a worldwide pandemic, when people lost their jobs and were struggling to keep food on the table, UHaul never waived any late fees in fact we were assessed a fee for Lien notification. I called in to try and resolve and they said that there was nothing they could do. Very sad during these difficult and confusing times.

kevin s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Herbet Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pamela r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

spencer G.  |  Overall Experience 
Rating:
5.0

Always perfect is the only way to describe the service and attitude.

ronald l.  |  First Impressions 
Rating:
5.0

Great experience

Jourdan K.  |  Overall Experience 
Rating:
5.0

The manager there was very helpful at all times very professional we would highly recommend to others

LILLY P.  |  Overall Experience 
Rating:
5.0

The girl getting our unit set up was awesome even though your system had issues which she was able to resolve quickly

Kenneth T.  |  First Impressions 
Rating:
5.0

Nice clean and organized place friendly staff

Leslie B.  |  First Impressions 
Rating:
5.0

Good customer service

enrique o.  |  First Impressions 
Rating:
4.0

Friendly, knowledgeable staff!

Darrell E.  |  First Impressions 
Rating:
1.0

After 5 years, this was the absolute worst storage place. The price went up every year but the facility got worse. Katherine has no business being a mgr. Mold, bugs, & snakes were in my unit. HORRIBLE

CELESTE B.  |  Overall Experience 
Rating:
5.0

Great customer service

william C.  |  Overall Experience 
Rating:
3.0

The doors on the units are aged and difficult to lock and open. I had 2 units. One was better than the other but Still difficult. I also had a unit with Cubesmart and their units were much newer.

MICHAEL H.  |  Overall Experience 
Rating:
3.0

Water was getting inside, also huge bugs. Employees were friendly and very courteous. Easy entry and secure.

Joanne D.  |  Overall Experience 
Rating:
4.0

N/A

Eileen W.  |  Overall Experience 
Rating:
5.0

Lobby is way too small though.

Sherri O.  |  Overall Experience 
Rating:
5.0

Kat is awesome!

William L.  |  Overall Experience 
Rating:
4.0

used other storage facilities and was not satisfied with up-keep.

John R.  |  First Impressions 
Rating:
5.0

Very well run. Friendly staff.

William L.  |  First Impressions 
Rating:
5.0

She was very helpful, and professional and the pricing was good

LILLY P.  |  First Impressions 
Rating:
5.0

Convenient location, easy to find.

George M.  |  Overall Experience 
Rating:
5.0

Young lady that helped me was a real sweetheart. Tried to accommodate my needs.

melenda s.  |  First Impressions 
Rating:
5.0

Very satisfied

john k.  |  Overall Experience 
Rating:
5.0

Very helpful and wonderful customer service I would highly recommended them

Mario F.  |  First Impressions 
Rating:
5.0

Quick. Friendly.

REGINALD A.  |  Overall Experience 
Rating:
5.0

very helpful and very nice.... U-Haul rules....

Lazaro V.  |  First Impressions 
Rating:
5.0

Very pleasant transaction and location.

George M.  |  First Impressions 
Rating:
5.0

Easy, fast and convenient. 5 stars

HARRY S.  |  First Impressions 
Rating:
5.0

Excellent superior quality courteous knowledge

john k.  |  First Impressions 
Rating:
5.0

Very good service..

Rosedonna H.  |  First Impressions 
Rating:
5.0

The people who run the facility have always been fantastic to work with!

BARBARA K.  |  Overall Experience 
Rating:
5.0

Everyone was great

NATASHA D.  |  First Impressions 
Rating:
2.0

Standard storage unit was fine and was above average. However, I attempted to rent a climate controlled unit and it was poor at best. A/C unit did not work!!! Price too high! No refund!

Bobby S.  |  Overall Experience 
Rating:
4.0

Tiffany was great offering me a few different ways of going about the rental. How ever U-Haul has a flaw in there system and call center. I reserved a 10x30 and when I got there it was rented .

CRAIG F.  |  First Impressions 
Rating:
5.0

All was well...will use them again

Leah F.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and the storage unit was clean.

Michele R.  |  Overall Experience 
Rating:
5.0

Thank You for excellent service

William H.  |  First Impressions 
Rating:
5.0

Very nice staff and very reasonable prices!

Raymond Z.  |  Overall Experience 
Rating:
5.0

I was very happy with my unit. The staff was pleasant and professional. I hope I never move again. But everyone there made it very easy for me. Thanks to the whole staff.

Nancy H.  |  Overall Experience 
Rating:
5.0

The young lady that checked us in was rofessuonal, courteous and very efficient.

Michele R.  |  Reservation 
Rating:
1.0

Would not recommend this site to anyone as it appears the climate controlled units are not truly climate controlled or maintained.

Bobby S.  |  Overall Experience 
Rating:
5.0

Very nice place with friendly people.

Kelsey R.  |  Overall Experience 
Rating:
2.0

Not large enough space as needed. Not 24 hr access.

robert s.  |  Overall Experience 
Rating:
3.0

Longer hours to access unit would be helpful.

PAMELA R.  |  Overall Experience 
Rating:
5.0

Cats was very professional and very me ! She is a awesome person

Carlos G.  |  Overall Experience 
Rating:
2.0

Overpriced and no pro rating for fees. Forced to buy a month I didn't need

Brian W.  |  Overall Experience 
Rating:
5.0

The staff was wonderfull and the ease of access to the storage unit was great. We were able to go in and out of it at any time. It was clean, well lit and safe.

TJ M.  |  Overall Experience 
Rating:
1.0

I was ripped off for a bogus late charge. I was forced to buy your lock. I moved from your facility to another because of the late charge. When moving out, found a dead rat and rat crap.

Joseph A.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top