Customer Reviews for U-Haul Moving & Storage at Morse Road

Rating:

5.0

More parking to return trucks

Rating:

5.0

The rental verification process, taking pictures to download for the contract and calling another party to be a contact on the contract, should be explained in the website when making a reservation so the customer can be prepared. I was told that I couldn't get the vehicle if they couldn't speak to the additional contact to confirm they were willing to be added to the contract. Very invasive and burdensome given all of the identifying information required of the rental customer.

Rating:

5.0

Nothing. Offer free food? Haha

Rating:

3.0

I enjoyed the customer service

Rating:

3.0

Original location (Sinclair Road) did NOT HAVE a Car Trailer. So the CSR supposedly set the reservation for 6:30pmEDT at the Morse Road location. When I arrived to pickup the trailer I discovered that the reservation had been set for 4:30pmEDT. I was EXTREMELY fortunate that I was able to complete my task list before incurring late fees. The ORIGINAL CSR should have informed me of the terms. ALSO the CSR at the Morse Road location was NOT Customer Friendly. FAR TOO "Distant" and without a POSITIVE Customer Service attitude.

Rating:

5.0

Excellent

Rating:

5.0

Excellent service, great customer service and knowledgeable assistance regarding truck rental and supplies that were needed.

Rating:

5.0

Brandon was absolutely phenomenal to work with. He made the whole experience quick, easy and clear.

Rating:

5.0

This location has always been dependable and had good equipment.

Rating:

1.0

If I could I would give negative stars! Absolutely HORRIBLE customer service charged me for after hour drop off when i need everything i was suppose to do to avoid the fee but she was very rude unprofessional. I waited in the store for about 5 minutes until she even helped me even though she had no customers as if she was waiting to see if the BLACK employee would get done with her customer before she had to help me! She didn't explain or inform me that I wasn't getting my full refund back so when she handed me the money i was confused and she had an attitude because she had to COMMUNICATE!!!! I will never rent from uhaul again because of this situation I hate being disrespected when i show everybody nothing but respect! HORRIBLE SERVICE!!!

Rating:

4.0

Crazy long waits at times I suggest making sure every computer is being used especially when there's 4 ready and only 2 people working them. The lines get long fast.

Rating:

2.0

i would recommend this location only because it has a large inventory of equipment. the two times i've been a customer i've found the rental process extremely difficult despite my making a reservation online and checking in before i arrive. the customer service reps at the desk don't seemed to be fully trained in all aspects of the software they're using nor on the procedures to rent equipment. on this last rental my reservation clearly showed a return in little rock, ar but when i was handed my paperwork it showed i would be dropping off at the same rental location. when i asked about it my agent had no idea what to do and when she asked for help the "manager" told me i would have to call uhaul to let them know i was returning to the location originally selected when i made my reservation. really really frustrating.

Rating:

5.0

Nothing identified!

Rating:

1.0

Get money back Over chargers me

Rating:

5.0

Wonderful customer service. Everyone that I interfaced with was fantastic. Very freindly, personable and very helpful. Keep up the good work.

Rating:

5.0

Google maps takes you to the 3322 Morse Rd location, not 2980 Morse Rd

Rating:

1.0

N/ A

Rating:

3.0

I dropped off after hours so I didn't see the store or it's employees but the parking lot was neat and clean.

Rating:

1.0

Over charged me

Rating:

5.0

The website seemed super slow on Saturday morning. Not sure if that was in my end or yours. Otherwise everything was great!

Rating:

3.0

I was told the box would be ready at a certain time, I gave them extra 30 minutes before I arrived and apparently the box was still not ready for me to retrieve my items. Also, whenever I call, if the Morse Rd location is busy, the phone is forwarded to another location. The person who answers that call should understand that happens and respond in kind, rather than assume I've dialed incorrectly. This has happened on a couple of occasions and I find it frustrating they reply rudely.

Rating:

4.0

No further comments at this time.

Rating:

1.0

I was charge for gas 20 and the truck was return with more gas then what it was pick up and I have the picture why and no one explain anything or else I would have done the link and that truck was a junk I will never rent a U-Haul ever again

Rating:

1.0

I found it very difficult to maneuver thru the online portal. There were too many occasions where I was not able to log into my account as it was not found. Calling into the office, I was often placed on hold for an extended time. Trying to move out was a nightmare as my account was not found and I couldn't do it on line. I had to call in, placed on hold and hung up. Called four times and was handled through the call center. My husband went to facility to talk to them and was told I was charged because I was renting a lock. Even if that were true, which it is not, I was charged 174.85 for my own lock that I brought back from NM. I DO SEE, IN RETROSPECT WHERE IT APPEARS THEY TRIED TO TAKE THE STICKER FROM THE PREVIOUS STORAGE OFF. THIS IS HOW I IDENTIFIED MY UNIT BY THE WAY. I WOULD NEVER USE THEIR STORAGE FACILITIES AGAIN.

Rating:

1.0

The truck was filthy water was everywhere inside the hidden fees and pop up fees are outrageous customers service was very good the truck was very disgusting

Rating:

5.0

Excellent stuffs

Rating:

5.0

Great truck. The apps and website very good. Everyone I spoke with knew their job. Better than Penske

Rating:

2.0

Workers appear very underwhelmed with being there and very slow. Upon return, the gentleman with long hair returning trucks was very rude and had a tantrum with tape not working and walked off after saying “fuck this shit” Truck was old, beaten, and barely started

Rating:

3.0

Was ok. Until dropping off your website sucks for after hours drop off and it was raining which made it worse

Rating:

5.0

Checking in is pretty slow . but other than that had a very good experience

Rating:

2.0

Mediocre customer service, poor attitudes. Truck was given to us with no gas. The only positive experience was the young man that checked us out when we returned the truck.

Rating:

3.0

I stood in line for 30 minutes but I was second in line the entire time. There was one employee helping customers, 3 others behind the counter not helping customers, and I counted 9 employees in total. By the time I left there were 3 other customers behind me; I hope they made it out by closing time hours later.

Rating:

1.0

Worst experience ever. I will never rent from uhaul again.

Rating:

5.0

Uhaul, wow! Hands down, the smoothest way to make transitions and important moves of your life. Being able to drop the truck in a different location made it easy for a mother to bring her child to college, alone! We did it because of Uhaul. I wouldn't change a thing.

Rating:

5.0

Nothing, everything was smooth and easy

Rating:

5.0

My pick up was a one way rental truck. Everything was as expected with very good service. The one improvement is that I was asked to provide two phone references as I previously did not have a U-Haul transaction. This is odd given they have my credit card and license information. My suggestion is to stop conducting these useless reference calls.

Rating:

5.0

First time for me to rent a truck,things went great!!

Rating:

1.0

They give us old trucks and some locations never issue us our refund . I've had 2 locations do that to me . And I'm hoping this very location issues me my refund

Rating:

1.0

HORRIBLE CUSTOMER SERVICE + PIECE OF JUNK TRUCK. I will rent from Home Depot or somewhere else next time. Truck was smashed in the front end and driver's door was bent and barely closed properly. I was using the App check-in process and went in to ask the counter person for a different truck. First, they told me repeatedly that they couldn't do anything because I checked in with the App and already accepted the truck. Then when I asked why I couldn't have one of the many other trucks that aren't damaged, they told me they don't have any trucks available - those are all one-way rentals (why not start there?) Very frustrating. No apologies, no attempt to pretend to care or be helpful. I know that it's hard to find good staff, but these people DO NOT belong in customer service roles.

Rating:

4.0

The customer service was excellent.

Rating:

2.0

The strap on a car trailer was broken and was only able to strap one wheel. For as much as they charge, they provide unsafe equipment.

Rating:

3.0

Not enough employees. Waited in line 40min to get a truck. The app was not working either

Rating:

5.0

Best location in Columbus.

Rating:

3.0

Manager who processed the pickup was very friendly but it seems the process is excessive and lengthy just to rent a trailer. Even though I had already scanned my license in before I arrived I had to do it yet again with a link sent to my phone on the spot. Its clear every customer has to do this lengthy process and step making for a very slow moving line. Again she was quite polite but the process is very slow. The woman “helping” me attach my trailer was very short and rude. Definitely wasn't interested in answering the couple of questions I had. Returning the trailer was fast and pleasant.

Rating:

3.0

Prices are a bit high, outside of that everything worked out fine. I hope I got my 11.00 credit. I tried to bring back a quarter of a tank like I was told.

Rating:

2.0

I was extremely frustrated when picking up a uhaul that we were paying over 3000$ for and the front cab was filthy. There was crumbs and spilled drinks in the cup holders as well as dog hair. There were crumbs all over the floors and in the cracks of the seats. There was also trash and someones dog food left behind the seats. This was just an extreme lack of care and attention to detail when cleaning it between customers. Theres a sign in the back of the uhaul that says you will be fined if the uhaul is not returned swept out, yet they can give out uhauls that haven't been cleaned between customers mind you all while covid-19 is occurring. Very disappointing. And on top of that im sure staffing is an issue like everywhere else but for the start of the day to have one person working the front counter with a line all the way to the door is inconvenient

Rating:

5.0

Nothing! Best Uhaul facility I've ever been in. Very professional, efficient and courteous staff. Can't imagine it being any better.

Rating:

5.0

Everyone was both professional and friendly

Rating:

5.0

Lower brake and gas pedals for us taller people

Rating:

5.0

Counter staff were pleasant and knowledgeable. After hours drop off went mostly smooth (took a few minutes to find the bar code to scan after location services wouldn't work on my device)

Rating:

4.0

Jill was great! She was very curious & helpful & had a smile both times. We had to reserve twice with moving our daughter in & out of her new place.

Rating:

5.0

Staff at check out was awesome as usual.

Rating:

4.0

Large Basic instruction stickers in truck pertaining to loading and unloading. I could not find the hazard light button/switch. Best Buy employee showed me the proper extending of the ramp. The Dollie's were laid haphazardly in the truck when I picked it up and my brother showed me how to lay them facing down in the grooves so they don't move.

Rating:

3.0

Your return process is awful. The return application times out and doesn't accept input at times. As I was close to giving up on it, I got it to take a picture.

Rating:

1.0

I had to go to New York on an emergency on Friday and my sister dropped off my furniture. I was not aware of where the storage room was stationed. I was charged for a dolly i never received in my truck. I want my refund. I will be back in Columbus on Sunday and will stop by the Uhaul building

Rating:

2.0

My experience with uhaul has been as negative as any bmv or utility company I have ever dealt with. MANY MANY hours on hold to fix mistakes made by uhaul. After many hours of calls and an e-mail confirmation of a storage unit reserved, somehow it was lost with no sign of it ever being made. Left me with a smaller unit at an inconvenient location. Horrible customer experience.

Rating:

5.0

Adam Strahm was phenomenal! He gave every customer in line the same attention and kindness. He went above and beyond to help me during my check in process. Way to go!

Rating:

1.0

I will be contacting the Corporate Office in regards to my official complaint. I will also be thinking about filing an official police report i reference to one of the employees.

Rating:

4.0

It was convenient and easy to order a truck and storage.

Rating:

5.0

Outstanding customer service. Thoughtful, helpful, and friendly staff. Highly recommended!

Rating:

5.0

Best U-Haul in Columbus

Rating:

1.0

At first it was nice and convenient since it was right down the street. But after awhile they kept bumping up the monthly price which wasn’t cool at all to me. Never again will I use uhaul for any storage needs.

Rating:

5.0

Every body was great, a few things has changed from when I worked with U-haul

Rating:

5.0

I will use your facility again if needed. There were times I needed help with putting boxes in the car I was helped with no hesitation. Please continue to give excellent service to all your customers. Thank you

Rating:

1.0

The lady who gave me my money and papers to leave she had an attitude with me

Rating:

5.0

I bought the wrong size storage and the staff helped me. The young lady was friendly and helpful.

Rating:

5.0

Staff is amazing

Rating:

5.0

You guys were very helpful

Rating:

1.0

the women that worked there had NASTY ATTITUDES, and i didnt appreciate that. i drove 15 hours and had to go to three uhaul places because i was misdirected. when i got there i was frustrated and tired and the lady got an attitude with me and was rude beyond belief and kept rolling her eyes. i have never experienced this EVER. i will not refer nobody to this location because these racist white ladies did not represent uhaul the right way and i cant wait to move to get my things out the storage id rather go to the parsons location.

Rating:

1.0

The facilities were in great condition, HOWEVER, I made a reservation a week in advance for a truck and storage unit for my mothers belongings, however when I got there and provided a reservation number the clerk told me she didn’t show that and not sure why and how someone scheduled that unit because she can’t find it! My mother has medical issues and this situation put me and her in a bad position. The clerk found a smaller unit (saying it was their only unit left) which put us in a different position as we couldn’t store ALL of mom’s belongings! I didn’t have options as the movers were on the way so I had to accept and unfortunately, mom lost a couple of items because of this UHAUL SNAFU! I’m extremely disappointed and have lost money on items mom had to give away

Rating:

5.0

My only complaint is the storage building and the storage area smelled terrible, like burnt tires or something. I'm hoping the smell doesn't transfer to my belongings in the storage area.

Rating:

5.0

The facility was clean and the staffs was friendly

Rating:

4.0

The only thing that would make it better would be refreshments and such or at least and area where customers can get something to drink on the premises.

Rating:

5.0

Shannon was a very friendly lady. Matter of fact all of the employees deserves a raise!

Rating:

1.0

Double charged me for a storage unit that they claimed was lost in their system so they gave me another one . Was supposedly refunded but never got a refund

Rating:

4.0

Thanks !!

Rating:

1.0

Customer service is the poorest with racism with the manager who threats to kick people out. This is not my first experience with her.

Rating:

2.0

Because I complained several times about mice’s eating through my stuff and nothing was done

Rating:

2.0

The storage was smaller than I anticipated and had holes in ceiling. I secured the storage unit on-line. I wasn’t sure of how to access the area and the instructions listed were not clear enough for me. I would have asked someone at the counter, but there were always several people in line to be waited on so I talked to employees outside and they were very helpful. My problems were with the fact that there were no instructions on-line to help me access the compound.

Rating:

5.0

The card entry/alarm box on the storage building kept having issues.

Rating:

1.0

The worst cashier ever!!! Extremely rude. Needs to be retrained, or remove.

Rating:

4.0

The new clerk was very friendly and patient. She was still getting used to workings of the computer. My only complaint was that I did not have a storage assignment when I came in. I talked with Chris the day before on the phone and thought that it would be already taken care of.

Rating:

5.0

Nicole and Shannon were great to work with!

Rating:

5.0

Staff was very helpful and I appreciate their kind and professional support. If I weren’t moving to Arizona, I would definitely keep my storage unit.

Rating:

3.0

I asked for a size that was larger and ended up getting a smaller size.. will probably move after the free month to another storage facility

Rating:

3.0

I found an excessive amount of damage caused by mice eating off the corners of too many items to list. I was there for almost 2 years. Two weeks late on rent no mercy for the corona crisis.

Rating:

5.0

Staffing was good for me in and out and also storage unit was accessible

Rating:

4.0

Polite and helpful staff, especially given what’s happening in the world right now. Great experience.

Rating:

1.0

Terrible! when moving state to state it was a nightmare from beginning to end! I was unable to get my car on the trailer hooked up to Uhaul took 2 weeks reimbursement! Was locked out storage unit!!

Rating:

1.0

Why is it showing I moved out on 1/15/20 when I moved out last week 1/9/20? Is that how you get to keep extra money by not telling the truth on checkout?

Rating:

5.0

Great organization and a great Team who explain everything to me when I dropped a 15 ft moving van.

Rating:

3.0

Went to move out ceil had suck in and some of my things waa damage. in one if my tote was a rat don't know how it got in my tote waiting on insurance to settle in the loss of some of my things.

Rating:

5.0

Very attentive, knowledgeable staff. Highly recommend

Rating:

4.0

Good

Rating:

2.0

Was told my reservation was for a different location despite my email confirmation saying otherwise. I was quoted 79 online, the board in the store said 69, but I was charged 99!!!!

Rating:

1.0

Very bad experience. First ruck picked up had to return, faulty transmission, filthy. 2nd truck dead battery, had to jump every time to start. Was on tight schedule, wasted hours. No more Uhauls! BAD!

Rating:

4.0

Handled our needs.

Rating:

5.0

Karen Clayton and her staff are very professional and friendly - absolutely the best! The facility is clean, easily accessible, and easy to maneuver in when moving items.

Rating:

1.0

I wasn’t greeted with any kind of customer service. It took about five minutes standing at the counter, until someone actually acknowledge that I was standing at the counter.

Rating:

5.0

The customer service was outstanding my stuff was very secure with the locked gate with a card and never had a problem while I was there I would recommend this storage place to anybody I really apprec

Rating:

4.0

The staff were amazing. Storage units need some repair

Rating:

2.0

My storage was broken into, and so was multiple other storage units. It seems like a inside job. 1 time I arrived to the front gate of the storage facility, and there were people who didn’t have code.

Rating:

4.0

I was impressed with the manager Karen, who was always so prompt to return my calls and emails and went above and beyond in Customer service. I would use this location again!

Rating:

3.0

I dont like the fact that I paid my storage and rent was good till January 21st 2019 and I moved my stuff out of storage on December 27th and was told I was out the cost of the unit. Why not prorate?

Rating: