Customer Reviews for U-Haul Moving & Storage at Morse Road

Rating:

1.0

I had to go to New York on an emergency on Friday and my sister dropped off my furniture. I was not aware of where the storage room was stationed. I was charged for a dolly i never received in my truck. I want my refund. I will be back in Columbus on Sunday and will stop by the Uhaul building

Rating:

3.0

Very long wait time

Rating:

5.0

Very easy and prompt checkin. I really like the layout. Plenty of room to pull the vehicle in, park and get checked out. Just took a couple of minutes.

Rating:

1.0

Reserved a 4x8 trailer over a month in advance. Showed up to the location that was suppose to have the equipment which I why I chose the location. Gave me a bigger, more expensive rental instead. I reserved a specific size, planning for a certain price and it get switched without notification and choice.

Rating:

5.0

Great customer service!

Rating:

1.0

stood inside for 20 minutes upon return. when it was my turn in line. Young black woman asked to help me. I said I'm returning a car hauler. She said go outside and I will call someone. Waited another 15 minutes, no one showed up. I had to go find someone. Someone could have asked me inside if I was just returning a unit.

Rating:

5.0

Staff was very nice.

Rating:

1.0

20 minutes to get waited on then waited almost 30 minutes for someone to come out and hook up the trailer

Rating:

3.0

The cargo door was messed up and eventually just stopped closing. I had to discontinue my task because I couldn't close the door and couldn't risk boxes flyover out everywhere.

Rating:

1.0

Poor service. No one helped when I asked where to drop off the trailer. Finally someone just walked over grabbed it off my hitch and walked away with it. I had to track him down and all he said was your good to go. I never received an email/receipt saying I had returned the trailer. Had to go back inside and again they were not helpful at all. Took 30 minutes before they finally realized he hadn't checked the trailer back in!

Rating:

4.0

The return key hole must be made so obvious no one has to go round the building looking for it as l did. I had to return the key in the morning because l could not locate the return key hole. Thanks

Rating:

5.0

The guy at checkout was very friendly and helpful.

Rating:

3.0

Very busy, customers had not completed their online registration caused the line to move really slow

Rating:

1.0

The 2 people working the front desk at check in were wonderful, but the general Manager walked over and was lurking and the demeanor of the employees changed completely, from friendly and joking and laughing with all the customers to stern yes/no answers etc. the truck was junk, passenger airbag cover coming off, passenger door comes open on the freeway, mirrors won't adjust, Speedometer off by 10 miles an hour.

Rating:

2.0

The working staff and facility was fine. My complaint is about the truck itself. The odor in the truck was extraordinarily strong. You could even smell it in the cab. I don't even have a good sense of smell and it was overwhelming. It smelled like something was dead and decaying before I got the truck. I'm not exactly sure what but I didn't enjoy having all of my possessions exposed to whatever uncleanness was on the surface. Also I ordered a single dolly. The truck has two dollies and a giant bag of cushions or furniture protectors or something. I did not use them. I hope I wasn't charged for it. If it wasn't for the disgusting odor in the truck I would have been happy with everything.

Rating:

2.0

Paid 97 dollars for the day when it is advertised for half that amount and only drove 15 miles. It's very deceptive on how expensive it is

Rating:

1.0

Originally reservation was at the 5th ave location The truck was not available at the time of reservation. Had to drive across town and wait an hour for a truck. Still waiting for 50 dollar guarantee.

Rating:

1.0

Lights did not work. Took over 3 hours to fix. Check engine light came on with in 30 min of driving. Evap code. Over several hours on hold, still not fixed. Truck had no power because of this. One person. Finally answered call that I was holding for over an hour for only to put back on hold for more than an hour, she never came back on the line. My daughter also called she was hung up on. Never again will I trust uhaul.

Rating:

1.0

They charge me 500 $ for 2 days

Rating:

4.0

We love moving with Uhaul vans, and especially our kids love the animals on the side. Thank you.

Rating:

1.0

trash

Rating:

2.0

The two star rating is because the two humans I interacted with were top notch. However I am very displeased with the reservation system and the way my account was settled: Reservation: I was able to make a reservation on Friday for 8am Sunday the 31st for a 20ft truck. Complete with confirmation number. Saturday morning I get a phone call that there are no 20ft trucks available at all and best they can do is 11:30am for a 15 foot truck. The woman I spoke to was very nice and understanding and helpful. She said she had contacted corporate about the reservation system allowing this and had been dealing with this same scenario for other customers as well. Drop off: While I was picking up my truck the line was long and I heard as several customers were turned away due to trucks not being available. Customers that had confirmation numbers like I had originally (the gentleman next to me had made his reservation an hour prior so I assume didn't have time to get a phone call). The individual who checked me out was fantastic. I got my truck and moved. I had the truck rented until 11:30am August 1 but was done moving at 5. Rather than keep the truck overnight, knowing they were in demand, I dropped it off around 6pm. Today I have a $20 charge on my receipt for "after hours service fee". I was not made aware that returning the truck EARLY would incur a $20 fee and that seems asinine to me. I have since waited on hold twice for 21 minutes and 47 minutes trying to address the situation and have also emailed. 5 starts for the actual humans I have interacted with. 0 stars for the system.

Rating:

5.0

Very friendly and helpful

Rating:

3.0

Some lady in there was kinda rude and stern with some customers but I'm not sure what got her there. Maybe she needed to because some people just don't understand instructions. The line was long as hell. I unfortunately stood in that line to return the truck I guess someone was supposed to come get the keys from me and check me in. But the guy that was out there was present but not there mentally, if I make sense. He saw me pull in and walked away so I assumed that he was not the check in person. I stood in that long ass line just for them to tell me that the guy outside should've checked me in. Wasted 45 minutes of my time tho. I get back outside and the guy said that he thought that the truck was getting ready to be sent out. I informed him no I was returning he got me checked in and I went on my merry way. I'm not sure how he thought that when he saw me pull up and get out of the truck. So we just letting customers get they own truck pull it up to the door and go inside to let the staff know? All 3 at the register appeared like they could care less about their job. Tighten up people a small smile and a greet can go a long way.

Rating:

1.0

I was sent to this location because the Worthington Galena location didn't get my truck. The one star is for how incredibly poorly I was treated over there. The woman who worked there was the rudest person I had ever met

Rating:

5.0

Only Problem I have is That picking up a truck to go long distance with a half tank of gas.. was not an expensive I was expecting and considering Uhaul charge so much for gas when you don't fill it back.. where is that money going? because not only am I paying for the truck I'm paying for gas to get there then I have to fill it back once I get where I'm going is a rip off.

Rating:

4.0

What I didn't like was the fact that I had a reservation at the Whitehall, Ohio office, no trucks available, I was sent to Hamilton Rd where they found me a truck, got there no trucks available, so they called another store, ended up at Morse Rd, I finally got a truck after going to 3 stores.. not happy

Rating:

5.0

My people at this location are the best! They are nice even in the worst heat! Love this place!

Rating:

1.0

If I could do it all again, I would go somewhere else. First, the unit I needed wasn't available then I was charged more for their mistake. Second, on my way to pick up my 26' truck I was called and told the truck was available (even though I had a reservation for weeks) so I was sent to a farther store for “the truck.” That truck was actually a 17' truck and I was incorrectly charged to start out (charged for the 26' truck). The staff was very rude about my complaint for being over charged. So again, for their mistake, I lost my time and had to pay more because I had to make two trips and drive twice as far. The only reason I'm staying with uhaul is because I don't want to move my stuff again. If you want any kind of good experience, go somewhere else, hell store your stuff in the woods, it would be more reliable and in better hands.

Rating:

2.0

My experience with uhaul has been as negative as any bmv or utility company I have ever dealt with. MANY MANY hours on hold to fix mistakes made by uhaul. After many hours of calls and an e-mail confirmation of a storage unit reserved, somehow it was lost with no sign of it ever being made. Left me with a smaller unit at an inconvenient location. Horrible customer experience.

Rating:

1.0

The new system for check in and returns is terrible. I did all the work. The staff at this location is not trained or able to manage this terrible system.

Rating:

5.0

I will stay a customer and refer other because there is a large space to attach trailers and maneuver safely.

Rating:

3.0

The vehicle was great but the employees were not very friendly.

Rating:

3.0

When we went to pick up the truck on Sat. at 8:00, I had to wait for 55 minutes to get waited on, even though I had a reservation for a truck. When we returned it after office hours, I had trouble with using the app to be able to return it. Also, when we locked the back lock, we could not reopen it with our key to take a picture. We also had a mix-up on returning the truck. We thought we had registered it to take it to a different location. When we went there, we were not able to return it there without another big charge. But returning it to the original place meant that we had incur more mileage. When we picked up the truck, the clerk did not go over the return of the truck with us, and we didn't realize our mistake. Please have the clerk go over this with a customer and make any changes at that time if incorrect.

Rating:

1.0

No truck with a reservation. Got it 4 hours later. The employee appeared to be the unhappiest people at their jobs.

Rating:

5.0

I was disappointed that my original reservation at a different location was unavailable and I had to take a large truck at a new location. The location I got the truck was fine, but was diappointed I got moved and then into a larger truck. The new location had no dollys availble event though I reserved one, so I bought one for $49.

Rating:

5.0

easiest process I ever had! Everyone was helpful and very customer friendly!

Rating:

3.0

I went inside for help but was ignored for 15 minutes. Ended up figuring it out in my own

Rating:

4.0

Have a few more workers at the desk working, the line took me 55 minutes from the time I got to the location to the time I actually got my truck.

Rating:

4.0

I wish we could've picked up our van at the original scheduled location. Very glad we arrived early as a line was forming behind us which would have delayed our project. Our agent (at pick up) was extremely patient and got a manger when the price quoted didn't match the price he stated. Resolved quickly. Van had a animal smell (and hair on the passenger seat). Put a sign outside when customers return vehicles that says (stay in your vehicle). We parked it and got in line inside.

Rating:

5.0

I had the best service from your staff...Fast friendly and very personable! They made me feel very important and were very considerate and helpful

Rating:

3.0

Checkin- very slow. One person, long line on Saturday.

Rating:

5.0

Great experience! Efficient and well run location.

Rating:

5.0

NO COMMENT

Rating:

5.0

We were very happy with everyone and everything. Thank you

Rating:

5.0

I don't feel there is much that should be changed. I was easily taken care of a the front desk and Carol did an awesome job with showing me the process with the car transport.

Rating:

4.0

Just more associates to avoid the long lines

Rating:

5.0

Keep everything the same.. Wonderful experience

Rating:

5.0

I did not get the $25 Credit for bringing it back clean.

Rating:

5.0

Nothing

Rating:

3.0

Online Check-in took way too long to work. Also, did not understand why, although we were doing online ckeck in, i still had to walk inside the building to get the keys. Thus, this process still took about 20min

Rating:

5.0

Adam Strahm was phenomenal! He gave every customer in line the same attention and kindness. He went above and beyond to help me during my check in process. Way to go!

Rating:

1.0

I will be contacting the Corporate Office in regards to my official complaint. I will also be thinking about filing an official police report i reference to one of the employees.

Rating:

4.0

It was convenient and easy to order a truck and storage.

Rating:

5.0

Outstanding customer service. Thoughtful, helpful, and friendly staff. Highly recommended!

Rating:

5.0

Best U-Haul in Columbus

Rating:

1.0

At first it was nice and convenient since it was right down the street. But after awhile they kept bumping up the monthly price which wasn’t cool at all to me. Never again will I use uhaul for any storage needs.

Rating:

5.0

Every body was great, a few things has changed from when I worked with U-haul

Rating:

5.0

I will use your facility again if needed. There were times I needed help with putting boxes in the car I was helped with no hesitation. Please continue to give excellent service to all your customers. Thank you

Rating:

1.0

The lady who gave me my money and papers to leave she had an attitude with me

Rating:

5.0

I bought the wrong size storage and the staff helped me. The young lady was friendly and helpful.

Rating:

5.0

Staff is amazing

Rating:

5.0

You guys were very helpful

Rating:

1.0

the women that worked there had NASTY ATTITUDES, and i didnt appreciate that. i drove 15 hours and had to go to three uhaul places because i was misdirected. when i got there i was frustrated and tired and the lady got an attitude with me and was rude beyond belief and kept rolling her eyes. i have never experienced this EVER. i will not refer nobody to this location because these racist white ladies did not represent uhaul the right way and i cant wait to move to get my things out the storage id rather go to the parsons location.

Rating:

1.0

The facilities were in great condition, HOWEVER, I made a reservation a week in advance for a truck and storage unit for my mothers belongings, however when I got there and provided a reservation number the clerk told me she didn’t show that and not sure why and how someone scheduled that unit because she can’t find it! My mother has medical issues and this situation put me and her in a bad position. The clerk found a smaller unit (saying it was their only unit left) which put us in a different position as we couldn’t store ALL of mom’s belongings! I didn’t have options as the movers were on the way so I had to accept and unfortunately, mom lost a couple of items because of this UHAUL SNAFU! I’m extremely disappointed and have lost money on items mom had to give away

Rating:

5.0

My only complaint is the storage building and the storage area smelled terrible, like burnt tires or something. I'm hoping the smell doesn't transfer to my belongings in the storage area.

Rating:

5.0

The facility was clean and the staffs was friendly

Rating:

4.0

The only thing that would make it better would be refreshments and such or at least and area where customers can get something to drink on the premises.

Rating:

5.0

Shannon was a very friendly lady. Matter of fact all of the employees deserves a raise!

Rating:

1.0

Double charged me for a storage unit that they claimed was lost in their system so they gave me another one . Was supposedly refunded but never got a refund

Rating:

4.0

Thanks !!

Rating:

1.0

Customer service is the poorest with racism with the manager who threats to kick people out. This is not my first experience with her.

Rating:

2.0

Because I complained several times about mice’s eating through my stuff and nothing was done

Rating:

2.0

The storage was smaller than I anticipated and had holes in ceiling. I secured the storage unit on-line. I wasn’t sure of how to access the area and the instructions listed were not clear enough for me. I would have asked someone at the counter, but there were always several people in line to be waited on so I talked to employees outside and they were very helpful. My problems were with the fact that there were no instructions on-line to help me access the compound.

Rating:

5.0

The card entry/alarm box on the storage building kept having issues.

Rating:

1.0

The worst cashier ever!!! Extremely rude. Needs to be retrained, or remove.

Rating:

4.0

The new clerk was very friendly and patient. She was still getting used to workings of the computer. My only complaint was that I did not have a storage assignment when I came in. I talked with Chris the day before on the phone and thought that it would be already taken care of.

Rating:

5.0

Nicole and Shannon were great to work with!

Rating:

5.0

Staff was very helpful and I appreciate their kind and professional support. If I weren’t moving to Arizona, I would definitely keep my storage unit.

Rating:

3.0

I asked for a size that was larger and ended up getting a smaller size.. will probably move after the free month to another storage facility

Rating:

3.0

I found an excessive amount of damage caused by mice eating off the corners of too many items to list. I was there for almost 2 years. Two weeks late on rent no mercy for the corona crisis.

Rating:

5.0

Staffing was good for me in and out and also storage unit was accessible

Rating:

4.0

Polite and helpful staff, especially given what’s happening in the world right now. Great experience.

Rating:

1.0

Terrible! when moving state to state it was a nightmare from beginning to end! I was unable to get my car on the trailer hooked up to Uhaul took 2 weeks reimbursement! Was locked out storage unit!!

Rating:

1.0

Why is it showing I moved out on 1/15/20 when I moved out last week 1/9/20? Is that how you get to keep extra money by not telling the truth on checkout?

Rating:

5.0

Great organization and a great Team who explain everything to me when I dropped a 15 ft moving van.

Rating:

3.0

Went to move out ceil had suck in and some of my things waa damage. in one if my tote was a rat don't know how it got in my tote waiting on insurance to settle in the loss of some of my things.

Rating:

5.0

Very attentive, knowledgeable staff. Highly recommend

Rating:

4.0

Good

Rating:

2.0

Was told my reservation was for a different location despite my email confirmation saying otherwise. I was quoted 79 online, the board in the store said 69, but I was charged 99!!!!

Rating:

1.0

Very bad experience. First ruck picked up had to return, faulty transmission, filthy. 2nd truck dead battery, had to jump every time to start. Was on tight schedule, wasted hours. No more Uhauls! BAD!

Rating:

4.0

Handled our needs.

Rating:

5.0

Karen Clayton and her staff are very professional and friendly - absolutely the best! The facility is clean, easily accessible, and easy to maneuver in when moving items.

Rating:

1.0

I wasn’t greeted with any kind of customer service. It took about five minutes standing at the counter, until someone actually acknowledge that I was standing at the counter.

Rating:

5.0

The customer service was outstanding my stuff was very secure with the locked gate with a card and never had a problem while I was there I would recommend this storage place to anybody I really apprec

Rating:

4.0

The staff were amazing. Storage units need some repair

Rating:

2.0

My storage was broken into, and so was multiple other storage units. It seems like a inside job. 1 time I arrived to the front gate of the storage facility, and there were people who didn’t have code.

Rating:

4.0

I was impressed with the manager Karen, who was always so prompt to return my calls and emails and went above and beyond in Customer service. I would use this location again!

Rating:

3.0

I dont like the fact that I paid my storage and rent was good till January 21st 2019 and I moved my stuff out of storage on December 27th and was told I was out the cost of the unit. Why not prorate?

Rating:

2.0

We had mice in our storage unit that caused us to have to throw out some items and pay for additional cleaning in others. For paying as much as we did in rent, I had hoped for better.

Rating:

1.0

The agents were not customer service friendly I booked a pick up with no unit available..sent to another and still no unit available and still no call back to explain why. I drove 400 miles horrible

Rating:

5.0

The staff was very helpful, understanding and nice. My storage unit was clean and easily accessible. I would recommend this location; I feel quite secure with my belongs stored there.

Rating:

3.0

No

Rating:

5.0

I've always used U-Haul for my moving and storage needs. I appreciate the top-notch service!

Rating: