Customer Reviews for U-Haul Moving & Storage at Morse Road

None

I was not greeted when I entered, the representative didn't seem I think they really wanted to help out much. Overall the service was fine. The truck was not excellent, it smelled a bit like smoke. also the brakes were exceptionally soft weather loaded or unloaded. And the truck shook very violently whether unloaded or loaded between 25 and 40 miles an hour, like it was hitting very large potholes however the roads were completely smooth.

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I was so impressed on the availability of trucks, outstanding service with a smile and how incredibly clean the truck was. Attention to these details made me feel more comfortable in the midst of this pandemic. Thank you!

Staff was super nice and really know their stuff. Made the rental and return easy and pleasant.

Disappointed that you charged my card twice made my account negative and refused to pay the fees and give me my money back

.99 cents a mile is highway robbery you tell everyone the truck 39.95 not even close

Outstanding customer service and equipment with easy in and out experience for the pick up and drop off of the truck.

the follow up service was fabulous after placing my order. Service and equipment and pricing was great. Your only needing to let the general public know what a great product and service you have. Thank you so much !

Great place - nice people

Honestly the customers in there were crazy. I thought the employees handled the situations as well as possible.

Loved the return process, super easy; also everyone was extremely courteous. When picking up, I had to wait in a line for 25 minutes just because I couldn't find my truck (and then had to give my info and sign things all over again, even though I had done that all on the website before being unable to find my truck).

I asked for a 24 hour rental and when I brought it back I found out I was charged for 2 days.

Equipment that I ordered was not supplied.

I can't think of anything to change, I will recommend and use this location again. Best moving experience I've ever had.

This van while new, clean and nice has a major engineering flaw. I pointed this out to management. The distance between the brake and the dash above is only inches and de teal times my right foot hit the dash board and NOT the brake causing me to lose control—a frightening experience. Tell Ford to Fox!!!

The employees were extremely nice. Equipment functions well and seemed taken care of. The overall process was incredibly slow. I reserved the truck online showed up and still waited in line as each customer seem to take a minimum of 15 minutes per transaction. When I got to the counter finally even though my reservations were already made it still took 10 to 15 minutes to process my order I was in the U-Haul store for literally 40 minutes before pulling away with the truck. The computer systems the information needed Took way too long. That from you caused a bad experience

Becky was amazing she took the time to ask my everything I needed, went up and beyond to make sure everything was great. Her customer service skills were out of sight she never interrupted me while I was taking and she answered all my questions with a smile on her face so I'm truly grateful for Becky being at work that day.

We used the self check-in and it was not a good experience at all. Once we finally found our truck, we were told it was for someone else, to refresh the page to be assigned a different truck. That didn't work. Then we were told just to take the original truck. We completed the online process, but were told someone needed to see the final page of the checkout process. When we got finished, we showed the girl the page and she said it wasn't the right one. I had to go inside with her. She confirmed our name then tried to charge me for the rental thatvI had already done online. Then she wanted to see my husband's driver's license. He was driving the truck, so we had to go back outside to the truck. I'm really not sure what the point is of the self check-in is when you still have to go inside. Then when we returned the truck it took forever because the app wouldn't recognize our location. It didn't give us tge option to scan the location code like it had in the morning. Thankfully we had a second phone with us and that finally worked. Hopefully I don't need another rental truck for a long while, because this was a terrible experience.

Location was difficult to access and park truck and trailer. I interacted with two customer representatives and both were not helpful, rude, and seemed to not care about customer service.

The employees who attached my car to the trailer were top notch. They were friendly, concerned with safety and just terrific. Great team!

Nothing The Staff and there Customer Service is Awesome!

Horrible on return. Returned at 7:15 PM, signs clearly noted they were open until 7:30 PM (returned same day, was there at 8:40 AM, finally after waiting in line about 9 AM when pulled out of the lot with the trailer). I waited in return line for about 10 mins when finally a female worker told me they were closed to return the trailer to where I got it on the other side, which I did. I attempted to get on uhaul.com to log the return in, the Uhaul website not working. Attempted same on my laptop when I got home and could not get in. Tried calling the location on Sunday morning when they opened and the wait was 20 minutes. Finally got on uhaul.com with chat session with representative. He told me not to worry that they were presently checking in returns, it would be "NO PROBLEM nor TO WORRY"! So today they charged me for 2 days and the local retail representative told me she could not do anything that it had to go to their customer service. Have been challenging them and nothing can be corrected unless with the General Manager at the retail location. HORRIBLE LOCAL SERVICE!!!

I have no complaints. This is the second time I have done business at this location and it went so smoothly. Highly recommend this location.

nothing, it was a good transaction

The staff was very friendly and knowledgeable. You could probably exterminate after every use. I had to spray and let the truck sit overnight before using because of roaches crawling inside

I rented a Ford F150 pickup truck to transport a heavy item from a home improvement store. The truck was in very good operating condition, but it had an unexpected feature which disconcerted me. When stopped for more than about 60 seconds, the engine would shut off until I released the brakes, at which time the engine would restart. I own a PHEV (plugin hybrid electric vehicle), so I am totally familiar with the traction motor shutting off when I am stopped. However, I have never seen a pure gasoline-burning vehicle with such a fuel-saving feature. It was only after seeing an indicator light on the dashboard and reading the owner's manual that I understood what was happening, and that the truck didn't have a fuel system or electrical problem. This might be something that the renting location should tell pickup truck renters about so that they don't think that the vehicle has a problem and is on the verge of breaking down!

Truck needs replaced.

Pick up was a disaster, Drop off was perfectly fine.

The entire experience was wonderful!

During the have people in customer service instead of 1 person

I dropped off the truck at 8:30 in the morning at 3:30pm it was not checked in I sat on the phone for 40 minutes to get it checked in I talk to a supervisor in the Call Center, Tish she was real rude and did not care about my concerns. When I checked it in this morning there was nobody at the front desk as in customers or outside I was the only one the lady went outside like she was going to check it in. She called me outside like she was going to check it in looked over the truck told me that I will receive the email at 8:30 in the morning I received the email at 4:05 PM. I am very unsatisfied with the customer service that I received at U-Haul in the store and also by the call center. I would love to have someone to call me that were really hear my concern. After me sitting on the phone for over 30 minutes waiting going back-and-forth with people and then be rushed off the phone by this teach at Customer service. My phone number is 614-914-0148 my name is Iram white.

Uhaul is a great, very affordable. Their customers service are great. Keep up the good job!

The gentleman checking us in was great and fast in getting us in and out. Thank you

Women at counter were EXTREMELY RUDE ! One lady just dropped everything while waiting on us and said "I'm Leaving" to a co worker and walked out on us...it was around 10am in the morning and they had just opened...glass all over the bed and bumper of the truck and the front end was smashed and not documented...I've rented a lot of uhauls in the past and have never been treated like this...SUPER DISAPPOINTED !!!

I was unable to use the website to return the truck because it kept saying couldn't see my location even while standing at the door to store. This is a big inconvience when trying to return without charge.

I was quoted a price of 131, when I paid the bill it was 174, not sure why.

Parking for customers is terrible. Could not locate the truck where it was supposed to be. No help available. Had to wait to get a truck cleaned out. When dropping off or just on the weekends, it's over crowded and extremely busy . Was charge double when turned rental in on time. A long time customer No longer

Long line to check in

Dahja was absolutely the most helpful when it came to explaining policies and prices I just couldn't wrap my head around. I was very impressed and everyone was very nice there.

I got moved 3 times because they didn't have anything set up for me.

they lost my trailer return, causing me significant stress and time lost on several phone calls trying to resolve the issue.

The card entry/alarm box on the storage building kept having issues.

The worst cashier ever!!! Extremely rude. Needs to be retrained, or remove.

The new clerk was very friendly and patient. She was still getting used to workings of the computer. My only complaint was that I did not have a storage assignment when I came in. I talked with Chris the day before on the phone and thought that it would be already taken care of.

Nicole and Shannon were great to work with!

Staff was very helpful and I appreciate their kind and professional support. If I weren’t moving to Arizona, I would definitely keep my storage unit.

I asked for a size that was larger and ended up getting a smaller size.. will probably move after the free month to another storage facility

I found an excessive amount of damage caused by mice eating off the corners of too many items to list. I was there for almost 2 years. Two weeks late on rent no mercy for the corona crisis.

Staffing was good for me in and out and also storage unit was accessible

Polite and helpful staff, especially given what’s happening in the world right now. Great experience.

Terrible! when moving state to state it was a nightmare from beginning to end! I was unable to get my car on the trailer hooked up to Uhaul took 2 weeks reimbursement! Was locked out storage unit!!

Why is it showing I moved out on 1/15/20 when I moved out last week 1/9/20? Is that how you get to keep extra money by not telling the truth on checkout?

Great organization and a great Team who explain everything to me when I dropped a 15 ft moving van.

Went to move out ceil had suck in and some of my things waa damage. in one if my tote was a rat don't know how it got in my tote waiting on insurance to settle in the loss of some of my things.

Very attentive, knowledgeable staff. Highly recommend

Good

Was told my reservation was for a different location despite my email confirmation saying otherwise. I was quoted 79 online, the board in the store said 69, but I was charged 99!!!!

Very bad experience. First ruck picked up had to return, faulty transmission, filthy. 2nd truck dead battery, had to jump every time to start. Was on tight schedule, wasted hours. No more Uhauls! BAD!

Handled our needs.

Karen Clayton and her staff are very professional and friendly - absolutely the best! The facility is clean, easily accessible, and easy to maneuver in when moving items.

I wasn’t greeted with any kind of customer service. It took about five minutes standing at the counter, until someone actually acknowledge that I was standing at the counter.

The customer service was outstanding my stuff was very secure with the locked gate with a card and never had a problem while I was there I would recommend this storage place to anybody I really apprec

The staff were amazing. Storage units need some repair

My storage was broken into, and so was multiple other storage units. It seems like a inside job. 1 time I arrived to the front gate of the storage facility, and there were people who didn’t have code.

I was impressed with the manager Karen, who was always so prompt to return my calls and emails and went above and beyond in Customer service. I would use this location again!

I dont like the fact that I paid my storage and rent was good till January 21st 2019 and I moved my stuff out of storage on December 27th and was told I was out the cost of the unit. Why not prorate?

We had mice in our storage unit that caused us to have to throw out some items and pay for additional cleaning in others. For paying as much as we did in rent, I had hoped for better.

The agents were not customer service friendly I booked a pick up with no unit available..sent to another and still no unit available and still no call back to explain why. I drove 400 miles horrible

The staff was very helpful, understanding and nice. My storage unit was clean and easily accessible. I would recommend this location; I feel quite secure with my belongs stored there.

No

I've always used U-Haul for my moving and storage needs. I appreciate the top-notch service!

storage unit ceiling is in bad shape and two light bulbs are out and there is no electrical outlet.

Great communication.

Great service at this location. 5th Ave-not so much

Helpful staff.

This experience was horrible. The fork lift broke the day I was supposed to move in, and I was on the phone for over 2 hours trying to manage this issue. The staff were unhelpful and dismissive.

On

We did not like that it cost extra to have 24 hour access to our unit. Even though I went in and closed my account, I was still sent an invoice and had to call to make sure it was taken care of.

Could have used a bit more help then what they gave when I lost my keys to my lock they just said I had to set up an appointment to have them take off the lock or call a lock Smith ...

Wait in line was way too long however I realize it was a busy time. Once I got to the counter everything was handled smoothly and professionally.

Horrible. Fraudulent. Lost my furniture. I called the police. I never want to do business with U-Haul again.

I was able to get what I needed. The desk was well staffed.

Rip off facility.

nice place

It is really difficult to get ahold of someone over the phone of a call back. The lines in the office are always long and there’s always a long wait.

Good speed, Quality and Customer service