Customer Reviews for U-Haul Moving & Storage at Morse Road

8,298 reviews

2980 Morse Rd   Columbus, OH 43231
(& Westervl Rd-3c Hwy)

(614) 476-0093

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(614) 476-0093

2980 Morse Rd
Columbus, OH 43231
(& Westervl Rd-3c Hwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

HARVEY P. 
Rating:
3.0

Customer did not leave a comment.

TABITHA S. 
Rating:
1.0

The lady who gave me my money and papers to leave she had an attitude with me

steward m.  |  First Impressions 
Rating:
5.0

Is really pretty good

PREM L. 
Rating:
5.0

Customer did not leave a comment.

MANOP U. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Great service! Thank you

BRANDI F. 
Rating:
3.0

Customer did not leave a comment.

DENNYDE JESUS C. 
Rating:
5.0

Customer did not leave a comment.

MASLAH J. 
Rating:
3.0

Rent vehicles with full tanks of gas.

DAVID G. 
Rating:
3.0

The key drop was very difficult to find. The app wouldn't let me upload the photos delaying my drop off.

Oliver G. 
Rating:
5.0

Truck needed oil change. Windshield wipes were not good. The girl /girls there gave excellent service. You should be proud to have them.

LISA E. 
Rating:
4.0

Customer did not leave a comment.

Tamara T. 
Rating:
4.0

Customer did not leave a comment.

BRANDON F. 
Rating:
5.0

Very helpful. Courtesy. great, I'm even considering applying for a job there..

SHEILA H. 
Rating:
5.0

Customer did not leave a comment.

JAMES E. 
Rating:
4.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Very experience good people

MOHAMED M. 
Rating:
5.0

Customer did not leave a comment.

ABDIKADIR H. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

They were very helpful with the turn in.

James Q. 
Rating:
1.0

I'd like a call to discuss. What I went thru was unacceptable

MICHAEL J. 
Rating:
5.0

Nothing the Management and her team dis outstanding Job doing my five trips to rent from them the best service each time Thanks so much

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

GREGORY L. 
Rating:
5.0

Quick and easy drop off. Great service. Thanks

David O. 
Rating:
5.0

Thanks for good service!

CAROL W. 
Rating:
5.0

Customer did not leave a comment.

robsoen S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

Emily B. 
Rating:
4.0

Customer did not leave a comment.

DONALD G. 
Rating:
5.0

Customer did not leave a comment.

Ryan O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
4.0

Customer did not leave a comment.

LOUBERT R. 
Rating:
5.0

Everything was great. It was fast and easy process. I appreciate the help of the associates and the availability to pick up on New Year's Eve!

CARLITA U. 
Rating:
5.0

Customer did not leave a comment.

OPHYLIA W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Zachary H. 
Rating:
5.0

Everything was fine

KELVIN M. 
Rating:
4.0

Maintenance on breaks for some of the old trucks.

ABDUL C. 
Rating:
2.0

Customer service at the front desk was TERRIBLE! Slow, rude, major attitude and she acted like she didn't care and didn't want to be there. She kept jumping into side conversations with her coworkers and stopping my transaction. Truck I rented reeked of cigarettes… will never use this location again.

JEFFREY B. 
Rating:
5.0

Awesome staff

SHERYLLE T. 
Rating:
5.0

every thing went great, there was good customer services.

DORIS D. 
Rating:
5.0

Great accomdations!!

Kristina S. 
Rating:
5.0

First time at this location … The most efficient, competent and thorough staff … will now be my preferred U-Haul

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

HEAVENLY M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
5.0

Staff really is very patient with and helpful to customers!

JENNIFER R. 
Rating:
4.0

Quick and efficient. Staff knows what they are doing. Took away a lot of stress. Was able to adjust my rental since I returned it a day early. Thanks.

RICKY J. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

I bought the wrong size storage and the staff helped me. The young lady was friendly and helpful.

Tiffany M.  |  First Impressions 
Rating:
5.0

Clean, efficient location with good trucks and friendly staff. I don't want to move again in a long time, but if I do, I'll be back

Michael R. 
Rating:
5.0

Well organized location. I have dealt with them in the past and have been completely satisfied.

LAWRENCE DAVID E. 
Rating:
1.0

The agents are horrible and rude specially the lady that checked me in when I was getting the rental. I rent a lot from U-Haul but won't be returning to that location on morse road.

BEHNAM A. 
Rating:
4.0

It was a very good experience!

DALE G. 
Rating:
4.0

Customer did not leave a comment.

DEBRA F. 
Rating:
2.0

Customer service was poor.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

Jadakiss R.  |  Overall Experience 
Rating:
4.0

they over charged me hope that they take care of it

BARRY E. 
Rating:
3.0

It was not the employees that were the problem. They were helpful. It was the truck. It struggled to go 60 mph. Brakes pulsed and squealed loudly. Vibrated to an almost dangerous level and leaked water causing some of our belongings and boxes to get soaked.

Brian R. 
Rating:
4.0

Customer did not leave a comment.

SUSAN K. 
Rating:
4.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Very easy pleasant transaction. Customer service was awesome.

LAQUITA L. 
Rating:
5.0

Customer did not leave a comment.

Bradley V. 
Rating:
4.0

Only issue I had was the after hour return. I was never sent a link for the return. I logged in and my “session was expired” So I had to leave the trailer, the next day I was charged. Annoying but not the stores fault. Technical difficulties I presume.

ETHAN S. 
Rating:
5.0

Customer did not leave a comment.

ISAAC O. 
Rating:
3.0

Intererior of the truck smelled like someone had been smoking in it since it was purchased. I was supposed to have "contactless check-in" but was required to wait at the counter for several minutes.

RYAN B. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA G. 
Rating:
1.0

They're not honest about mileage and gas

HASAN A. 
Rating:
1.0

Customer did not leave a comment.

HIREN P. 
Rating:
3.0

Customer did not leave a comment.

EDWARD O. 
Rating:
5.0

Staff was hard working, busy and professional all while being personable too. Process was fast and easy as well. I won't rent from a big-box store again.

DALE K. 
Rating:
4.0

Customer did not leave a comment.

MALISSA B. 
Rating:
5.0

Very quick and organized. Didn't even have to get out of the truck disconnect the trailer.

Keith G. 
Rating:
5.0

Not at this time

REX K. 
Rating:
5.0

Smooth check in process.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

GLENN D. 
Rating:
4.0

Same

SAMUEL N. 
Rating:
5.0

Excellent check out

JESSE M. 
Rating:
2.0

Customer did not leave a comment.

JAYSON K. 
Rating:
5.0

Fast and easy and courteous check in and very fast return. I strongly recommend that you keep the vehicle you rent clean and fill the gas up to a little more than when you got it. Thanks to all the staff for a overall Awesome job

CHARLES F. 
Rating:
5.0

Very friendly

KERBY V. 
Rating:
5.0

Always get me what i need when i need it only improvement would be cheaper rates.But who is complaining.

AARON G. 
Rating:
5.0

Staff is amazing

CHRISTOPHER A.  |  Online Move In 
Rating:
5.0

You guys were very helpful

Julie S.  |  Overall Experience 
Rating:
5.0

My experience was just fine.

KEVIN R. 
Rating:
4.0

Customer did not leave a comment.

AHYANA P. 
Rating:
5.0

Customer did not leave a comment.

joey S. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Nothing! The customer service here was amazing too. I had to call to switch my location to here very last minute but the staff and the gentleman that serviced me was so nice and kind and detailed!

Rashada B. 
Rating:
5.0

Cargo area smelled strongly of marijuana.

Hunter M. 
Rating:
5.0

Automated on site reservations and checkin. There was a decent line and only 1 girl stuck running counter. I tried to then go online to create reservation for a small trailer. It told me zero trailers at Morse rd and suggested I drive to worthington. When I got to counter, she confirmed Morse rd site had plenty of trailers- which makes sense as it is the Columbus hub site. So could have cut her time to 2 m8n for checking only... if just i could have created the reservation online while I was standing there.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
4.0

Customer did not leave a comment.

LASHAWNDA M. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
4.0

Did not have vehicle I requested. They offered larger, but I chose small due to my parking limits. This was my 2nd rental in the past month, I will be renting again next week.

MICHAEL M. 
Rating:
3.0

The web link wouldn't let me check my rental truck in. It kept giving me a error message. Then they charged me a additional fee for $20.00 for after hours drop off. I wasn't very happy with my experience.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Rachelle T. 
Rating:
5.0

Customer did not leave a comment.

Michele D.  |  Overall Experience 
Rating:
3.0

Busy place when returning the vehicle. I stood in line for 10 minutes, line did not move. Someone yelled out, is anyone is returning a truck. I got help, and then got checked out. I am not so good with the gas policy. You have to leave 1/2 tank. There was more than a half tank left, and was told, too bad. You never know how much you will use? If I left too little gas, I would be charged $4.95/gal. Does not seem right?

THOMAS N. 
Rating:
5.0

Extremely efficient site for a drop-in quick rental

DANIEL B. 
Rating:
5.0

The customer service a this location was excellent. The store was well stocked and the employees were knowledgeable and polite. Unfortunately, after the truck was loaded and went on the Highway, any speed over 55 caused severe bounce and shake in the right front. The steering wheel was off center, the tire may not have been balanced right or it's out of round. This dragged my route out to 11 hours of slower speeds and insane bouncing. Video was taken. No other customer would have driven it. Unfortunately, it was already loaded and we were under time constraints. Back to the original question, the staff was great!

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

Sara B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
1.0

Customer did not leave a comment.

NICHOLAS B. 
Rating:
5.0

The staff that day was very friendly and efficient. Even though I had trouble with my trailer hook up, they were kind, courteous, and patient the entire time. It was also ridiculously cold that day and they still stayed positive and helpful. Thank you for the good experience

AMY W. 
Rating:
5.0

Customer did not leave a comment.

TAMIKA M.  |  First Impressions 
Rating:
1.0

the women that worked there had NASTY ATTITUDES, and i didnt appreciate that. i drove 15 hours and had to go to three uhaul places because i was misdirected. when i got there i was frustrated and tired and the lady got an attitude with me and was rude beyond belief and kept rolling her eyes. i have never experienced this EVER. i will not refer nobody to this location because these racist white ladies did not represent uhaul the right way and i cant wait to move to get my things out the storage id rather go to the parsons location.

RUDY B.  |  First Impressions 
Rating:
1.0

The facilities were in great condition, HOWEVER, I made a reservation a week in advance for a truck and storage unit for my mothers belongings, however when I got there and provided a reservation number the clerk told me she didn’t show that and not sure why and how someone scheduled that unit because she can’t find it! My mother has medical issues and this situation put me and her in a bad position. The clerk found a smaller unit (saying it was their only unit left) which put us in a different position as we couldn’t store ALL of mom’s belongings! I didn’t have options as the movers were on the way so I had to accept and unfortunately, mom lost a couple of items because of this UHAUL SNAFU! I’m extremely disappointed and have lost money on items mom had to give away

Jeffrey J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Coreta U.  |  Overall Experience 
Rating:
5.0

My only complaint is the storage building and the storage area smelled terrible, like burnt tires or something. I'm hoping the smell doesn't transfer to my belongings in the storage area.

Jane T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jadakiss R.  |  First Impressions 
Rating:
5.0

The facility was clean and the staffs was friendly

Abdikarin M.  |  First Impressions 
Rating:
5.0

Shannon was a very friendly lady. Matter of fact all of the employees deserves a raise!

Michele D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zayne S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sadairah B.  |  First Impressions 
Rating:
5.0

The card entry/alarm box on the storage building kept having issues.

Jacqueline L.  |  First Impressions 
Rating:
2.0

storage unit ceiling is in bad shape and two light bulbs are out and there is no electrical outlet.

Herschel B.  |  Reservation 
No reviews have been submitted for this location.

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