Customer did not leave a comment.Chris R.
Customer Reviews for U-Haul Moving & Storage at N Glenstone
Springfield, MO 65803
(On the corner of N Glenstone & Commercial)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.buddy M.
Customer did not leave a comment.Ryan H.
Customer did not leave a comment.Nacole M. | First Impressions
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.Petra J.
Yaya was excellent!! Very knowledgeable in everything!! Even told me things I didn't know about from previous rentals! He needs to be in management for sure!Roberta M.
Customer did not leave a comment.John D.
Always good customer service here. Thanksthomas H.
Customer did not leave a comment.Cynthia M.
I have used this location before and always get great service. This time was great as always. I was a little surprised when I received a call on Monday wanting to know where the equipment was that I had checked back in the day before. Still a great experience.scott D.
The place need to be cleaned a little better. Other than that it was good.Jordan H. | Overall Experience
Thank you for a smooth no-stress experience! Jachin Like and the other young man he was training we so incredibly helpful! I couldn't have asked for better customer service from them both!Kate M.
The truck ran well and was reliable, however the interior was not very clean. Still, it got me halfway across the country without any issue so I am grateful.Heather Y.
I made a reservation, but the counter attendant still asked me what truck I wanted, if I wanted any extra equipment, and where I was going to drop it off at. All of these things were in my reservation. It was also near impossible to understand anything he said because he wasn't speaking clearly. This is my second time renting from this location, and both times the gas tank wasn't full. That seems strange to me. How am I supposed to figure out how to fill up to 1/4 of a tank? I also had this as my pick up location in my reservation, but 2 other locations called me about picking up my rental.James C.
Everyone was sharp and courteous, Awesome! Duplicate, Thank youJohnny C.
Everything went smoothly as always at this particular location!Ron B.
Would helped us to have more trucks at the S Campbell location where no 15' were available. Otherwise great service.Douglas D.
The truck was in need of repair. Alignment, brakes, broken ramp, ect. The location was hard to pull out of, no parking, and though there was a clear entrance for equipment return, there was NOT a clear entrance for equipment pick-up. It ended up being the same entrance.Laurence B.
Keep doing what you are doing . Very polite and And extremely professional employees I will go there againAlan M.
Everyone was friendly and very helpful! Thank you.Richard P.
Customer did not leave a comment.Benjamin B.
Customer did not leave a comment.becky w. | Overall Experience
Customer did not leave a comment.Tali M.
Customer did not leave a comment.Wyatt Z.
Customer did not leave a comment.Evan M.
I was happy with the North Glenstone location. My issue was with the South Campbell location. I had reserved a trailer over a week in advance, when I went to pick it up they told me they didn't have any so they made me a reservation to pick one up at North Glenstone which was fine. But when I went to leave I saw the exact trailer I had rented out in front so I went in to tell them they actually did have the trailer. So the guy started to go out to check it in so I could take it and all of a sudden now that trailer was reserved. I told him yeah it is reserved I have had a reservation for over a week and all he would tell me is that I couldn't take it because it was reserved so I had to drive all the way across town to the North Glenstone location to pick it up. They wouldn't give me a good reason why I could not take that trailer, it was very aggravating because I was on a tight schedule I didn't have time to argue with them so I just left and got the other trailer. Maybe they had a good reason for it but if they did they would have told me. He just kept saying it's reservedâ€¦..so how about a phone call or something to give people a heads up so they can make other plans instead of letting them go in and be told they can't have the item they reserved well in advance that's sitting right outside the front doorJOSHUA S.
I waited on roadside assistance for almost 5 hours on the previous rental and was told I would be given some form of discount for my trouble yet I did not. The staff has always been professional and friendly I felt the oversight regarding compensation for the lost time when the vehicle got a flat.....and had no jack was due to some corporate quota for over booking, the company that showed up for the flat repair were quick and friendly, and only came late because they were the last company uhaul dispatched after repeatedly telling me assistance was on the way, before finally calling the company that was available. The staff at north glenstone are always courteous and helpful. The blame for late dispatch and no compensation for time lost is on corporate.justin E.
Customer did not leave a comment.Heather A.
Customer did not leave a comment.wendy S.
Customer did not leave a comment.Jeff B.
Customer did not leave a comment.STEPHEN O.
Great help, fair and friendlyRobert H.
Friendly, helpful, knowledgeable staff. Couldn't as for more.STEWART V.
Customer did not leave a comment.Jacob F.
I've always had great experiences with Uhaul and I will always think of them when I need help moving.Sierra H.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.chris M.
Customer did not leave a comment.john V.
Customer did not leave a comment.Bob G.
Customer did not leave a comment.DON P.
At least this location had what I needed without the reservation. I had a reservation for the S. Campbell location but they told me they couldn't rent the truck to me even though I had it on hold because it wasn't in service. What's the point in having a reservation if you can't fulfill the agreement. I had to drive literally all the way across town again just to get another truck. North Glenstone was nice an took care of me but if I can prevent it I will never use Uhaul again. Very poor business ethics.Jenn K.
Customer did not leave a comment.Andrew R.
Customer did not leave a comment.Daniel B.
Check in and out could be more efficient. Staff helping hook up and unhook trailer was super friendly and helpful.David F.
The automated truck pick-up method using my smartphone had me looking for a truck that turned out to be out-of-service. The great guys at the front desk quickly figured that out, and updated my reservation to a different truck so I could get on my way. Many thanks to the hardworking crew at Springfield-N. Glenstone Ave.Jeff B.
Very professional start to finish!GARY Y.
Advise how prior damage is recorded. Advise how much gasoline to add to the tank, i.e. if you drive 50 miles and the truck uses 10 miles per gallon, add 5 gallons to bring up to previous level.Christopher R.
Customer did not leave a comment.Christine W.
Customer did not leave a comment.Jennifer P.
Customer did not leave a comment.terrance T.
Customer did not leave a comment.Roger P.
Customer did not leave a comment.Richard S.
Very efficient and helpful for both pickup and return.Douglas H.
Attendant could care less about oil issues intruck. I understand how trucks without maintenence can get through systme.Edwin R.
Customer did not leave a comment.nick M.
Customer did not leave a comment.DAVID A.
Customer did not leave a comment.Eric F.
Customer did not leave a comment.Michial G.
Customer did not leave a comment.brian S.
Customer did not leave a comment.BobbiKay P.
Customer did not leave a comment.Melden M.
Customer did not leave a comment.AROYIA G.
Your app sucks would not let me drop off trailer would not upload photos tried at least a dozen timespaul D.
Customer did not leave a comment.Kyle T.
Customer did not leave a comment.Larry R.
Customer did not leave a comment.Lindsey C.
Great customer service.Dennis J.
I was unable to specify the trailer was clean in the app check in. It would not accept anything but not clean. This caused me to be charged an additional $15. I added this to the comments in the app, but clearly not read. I have pictures of the trailer clean when checked in. In the end I was charged an additional $15.Terry A.
Customer did not leave a comment.Keri D.
Customer did not leave a comment.RANDALL S.
Clean the vehicleLemuel W.
Customer did not leave a comment.Valerie L.
No problems as always, Thanks!ERIC V.
Customer did not leave a comment.DOUGLAS J.
I have used U-Haul many times over the last 20 years and you guys are not not known for exceptional customer service. As a mater of facts its usually fairly poor. However, you have a young man named Sammy working at this location who is amazing. I ended up tipping him because I have never experienced such exceptional service with your company. He needs to be recognized.CLYDE P.
During my trip I got sick and ended up in the emergency room. Customer service was more concerned about my health then me keeping the truck for an extra day. Which I may say they have me that day and offered more if needed. First thing out of the woman's mouth was "are you ok?" That says a lot right there.Andy Y.
Customer did not leave a comment.Dennis P.
Ensure the vehicle windows are clean, and the storage box of the truck should be free of standing water. My rental had neither of these items done, and then I was charged a $25 cleaning fee after drop off, which I am sure the person who used it before me also paid....so U-Haul is basically charging every customer a cleaning fee, but not actually cleaning the vehicles.Mike H.
Customer did not leave a comment.Brian B.
The "counter lanes" to talk to someone are too congested and uninviting. Those racks with merchandise are important to boost sales but can't they be moved to a side? I understand there are plans for a new larger building. That should help.ROGER F.
Customer did not leave a comment.SHANNON S.
The guy that checked us out acted like he was high as a kite and didn't know what he was doing. My card got charged twice. I will be calling and getting my money back.Lacy M.
Customer did not leave a comment.Jason H.
Customer did not leave a comment.Anita B.
Fast and friendly staff, both when I picked up and dropped off.Micah S.
There was some rock and sand leftover in bed of trailer from a previous customer. I think that should have been cleaned out and that customer charged for not returning a completely clean trailer. I cleaned it outPatrick M.
Customer did not leave a comment.Nicholas S.
Received the truck wet and uncleaned...... I didn't realize that until we started moving stuff in it. That's my fault because I didn't check it before I left. I didnt check the mileage on the truck before I left and when I got back to return it. The 10 miles I drove ended up being 29 miles instead making it more than 50% more than intended...... also my fault since I didn't check it. I will not being doing business with u-haul anymore if I have to check everything that is done before I get things.Ethan E.
The employees were very accommodating and the service was customer focused.JON T.
Customer did not leave a comment.Jerri L.
Such awesome people wanting to help. I appreciate the fast service and the problem solving to get me what I needed.Matt F.
This location has always been outstanding in all interactions that I have had with them. I would definitely recommend this store.Benita H.
Customer did not leave a comment.Mike F.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.Alicia D.
The floor of the truck was swept but I couldn't tell until I loaded that the walls were covered with some kind of soot that got all over our mattresses and made them filthy.Cameron T.
Customer did not leave a comment.Kim R.
Customer did not leave a comment.Jesse B.
Perfect customer service and check in and check out Doesn't get any easier.Shirley G.
Customer did not leave a comment.DAVE M.
When I got the truck the inside was in rough shape. Zip ties holding in the Sun visors, and on the drive to take it back the check engine light came on and made me slightly worriedScott M.
Customer did not leave a comment.Alan M.
Customer did not leave a comment.Inez I. | First Impressions
Customer did not leave a comment.WESLEY F. | First Impressions
Customer did not leave a comment.Cody A. | Online Move In
The parking lot could use some cleanup but it was a good experience overall.Tiffani D. | Overall Experience
The staff was very helpful and friendly. Even made suggestions that were useful.Florence C. | First Impressions
Good peopleWesley M. | First Impressions
Customer did not leave a comment.Shawn C. | Online Move In
Customer did not leave a comment.Brian R. | First Impressions
Customer did not leave a comment.tarina m. | Overall Experience
The problem i have with you guys is when yo make changes you didn't let me know i will be moving our due to you guys not letting me know .you change the prices you know that ain't rite so i am unhappy with you guys the way you change my price with no notice is thing else is great.Dorothy D. | First Impressions
Customer did not leave a comment.Brian L. | First Impressions
Customer did not leave a comment.Shakena W. | First Impressions
Everyone was very courteous and helpful. It’s a delight to do business with people like this.MICHAEL P. | First Impressions
Customer did not leave a comment.PAMELA DIANE M. | Overall Experience
Need more lighting. In units and parking lot.Susan G. | Overall Experience
Customer did not leave a comment.chris m. | First Impressions
Customer did not leave a comment.Ryan J. | Overall Experience
Service was ABSOLUTE HORRIBLE!!! Will NEVER rent another truck from y'all!!!Mark W. | First Impressions
Customer did not leave a comment.vadim l. | Overall Experience
Customer did not leave a comment.scott c. | Overall Experience
Customer did not leave a comment.Matthew B. | Overall Experience
Customer did not leave a comment.Caraydah N. | First Impressions
Customer did not leave a comment.Jennifer M. | First Impressions
Customer did not leave a comment.Don L. | Overall Experience
Cant access by self code dont work and instead of fixing it uhaul employees used theirs code so now i still cant access my unit and first monthSarah W. | Online Move In
Although I do love the U-Haul brand recently I've had some troubles I was on a tight time schedule and unfortunately due to some changes with my reservation I was put into a position to where I'm going to be losing a majority of my things I don't blame uhaul, life happens but , it's frustrating and I wish their customer service team would make more of an effort to compensate or assist with the situation. *My facility recommendations for where I have rented multiple units I would say get that restroom clean and keep it fixed also that drive-in bay. Otherwise great place, I would recommend it to friends.Chyla M. | First Impressions
it was a total waste of my time. The storage facility access was denied due to computer problems? Therefore I had to use my own garage and spend 4o minutes on customer service line. I was only able to move 50% of what I planned. The employee should have known the trailer rental and storage rental were connected for that same day.joseph k. | Overall Experience
First unit given was very dirty, oil and mud throughout. Second unit given was much better however.Stephen S. | Overall Experience
Great service by the in house staff. They were all extremely helpful throughout the move especially the crew at Apache Motors where I picked up and John and his entire staff at the Glenstone location in Springfield, MO. Both locations were superior in the level of service.Dale F. | Overall Experience
Lots of bugsJeremy D. | Online Move In
Customer did not leave a comment.Charlessa T. | Overall Experience
The staff was very professional and helpfulDon L. | First Impressions
Customer did not leave a comment.CYNTHIA F. | First Impressions
Ease of use. Convenient location. Clean.Jesse R. | First Impressions
Customer did not leave a comment.CHARLES A. | Overall Experience
Customer did not leave a comment.Amber F. | Overall Experience
Good service at Uhaul, but the movers sugfest weren't reliable. Postponed several times and still don't know when they will show. Had to extend time on rental due to them.Stacey H. | First Impressions
Customer did not leave a comment.Alfred M. | First Impressions
Customer did not leave a comment.Toni R. | Overall Experience
Customer did not leave a comment.Chrissie R. | First Impressions
Customer did not leave a comment.Diana S. | Overall Experience
The facility was clean and well maintained and the staff is super friendly and professional.YABRONDA B. | Overall Experience
Very helpful staffDale F. | First Impressions
Could use fencing for more security, but still a clean placeDewayne S. | Overall Experience
Customer did not leave a comment.CHARLES A. | First Impressions
Customer did not leave a comment.Care U. | Overall Experience
The front office and overall areas were nice and clean. There was a little bit of trash here and there in the U-Haul parking lot on side that was a distraction to the fact the rest of the facility was so clean.David P. | First Impressions
Customer did not leave a comment.spencer z. | Overall Experience
Customer did not leave a comment.Mark H. | Overall Experience
Customer did not leave a comment.Dewayne S. | First Impressions
Customer did not leave a comment.John W. | Overall Experience
The reservation process is a joke. They will let you make reservations on rooms that aren’t available giving you a false sense of security. I made a reservation and when I got there, there was no rooms and I had a car full of stuff I needed to store. Very frustrating!!!Mellony B. | First Impressions
Customer did not leave a comment.Nicole C. | Overall Experience
Customer did not leave a comment.Charlessa T. | First Impressions
Customer did not leave a comment.Rachel L. | First Impressions
Customer did not leave a comment.Raymond K. | Overall Experience
Customer did not leave a comment.Jennifer P. | First Impressions
Customer did not leave a comment.Corey w. | Overall Experience
Customer did not leave a comment.Randy F. | Overall Experience
Customer did not leave a comment.Rohit U. | First Impressions
Homeless sleeping in units management ..... horrible does not care about the safety of clients rude loud . Two occasions my debit card was mishandled. Dirty trash inside an outside buildings . Never answered phone . Had to call one on Campbell street to get help . Glenstone location in Springfield mo needs new management before some one gets hurt it is that bad over there feel free to call me and my husband and three others we meet by being in a bad situation just cause we needed to use are storages . Would love to tell you everything that happened to us while we stored are belongings at this location. ..4172058439CHRISTINE S. | Overall Experience
Thank ya i will need ya again soonKARLA H. | Overall Experience
Customer did not leave a comment.Susan C. | Overall Experience
The staff are quick to rectify any discrepancies that I've brought to their attention.Jacob B. | First Impressions
It’s bad that I waited so long to get into my unit to find it was already occupied. But the staff fixed the problem as quickly as they could Very helpful.Randy F. | First Impressions
Customer did not leave a comment.grace r. | Overall Experience
Customer did not leave a comment.Don C. | Overall Experience
Excellent experience checking in and picking up our moving trailer and getting our storage unit. Fastest return ever. It only took about 3 minutes to unhook and check back in our trailer, curbside.Vickie S. | First Impressions
The staff went above and beyond in helping us and were extremely wonderful!!grace r. | First Impressions
Customer did not leave a comment.Danielle G. | First Impressions
Our unit itself was acceptable, but the needles found outside of it and the sketchy people living in their unit a few doors down from ours made the whole experience super uncomfortable. People speeding through the lot also made everything feel unsafe. This unit served its purpose for us, but I don't plan to rent from this location ever again.Robbie W. | Overall Experience
Customer did not leave a comment.Jessie B. | First Impressions
Customer did not leave a comment.Dana C. | Overall Experience
Customer did not leave a comment.Yossef M. | Overall Experience
Thank you for making our needs important and meeting our needs.Dawn M. | Overall Experience
Customer did not leave a comment.Care U. | First Impressions
The only problem was, the computer was down at check in.David G. | First Impressions
Staff has excellent customer care skills!GREGORY J. | First Impressions
Customer did not leave a comment.Ashlee N. | First Impressions
Customer did not leave a comment.Misty H. | Online Move In
Thank you for making bvn our odd situation very easy and hassle free.Dawn M. | First Impressions
Very friendly, helpful staff! Highly recommendRonda B. | First Impressions
Customer did not leave a comment.paul angelo s. | Overall Experience
The pick up starff in Webb City Mowere amazing and helpful! The drop off location on S Glenstone in Springfield MO was the most advanced as well as wonderfully clean and organized I’ve ever seen!! They have an amazing staff! The convenience of rolling carts and loading and unloading bays were awesome!! Never again will I use a different storage facility!Geniva A. | First Impressions
Customer did not leave a comment.JEFFREY D. | First Impressions
Customer did not leave a comment.Tammy T. | First Impressions
Customer did not leave a comment.Regina E. | Online Move In
Thank you for the awesome deal when I got my storage,& I am happy that it is right around the corner from me.Karen h. | First Impressions
Customer did not leave a comment.DONETTA B. | First Impressions
Customer did not leave a comment.JARED S. | Overall Experience
Customer did not leave a comment.TIMOTHEY W. | Overall Experience