Customer Reviews for U-Haul Moving & Storage at N Glenstone

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at N Glenstone

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Barry W. on

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Great staff!!!!

Barry W. on

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Great staff!!

Joseph H. on

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John and his staff do a great job!

Belinda M. on

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I rented a truck and dolly. The employee strapped and chained the car/wheels down but he put one side too loose (chain) and it came unhooked from the car and started dragging. I’m just happy it didn’t mess up the bottom of my car

Timothy B. on

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Great experience. Very friendly.

Rebecca T. on

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The guys at the Glenstone store just seemed to not really care. Said someone was supposed to meet us outside to go over some things. Waited 10-15 minutes and they never came out.

Julie H. on

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David S. on

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Andrew H. on

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Jerry H. on

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Deborah H. on

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chase D. on

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Blew out a tire on the way to my destination - was very worn

Jennifer G. on

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The chains used on the trailer were too long and dragged on the ground. It took us about half the trip to Texas and continually messing with them to get it twisted enough to come off the ground. I would recommend different or shorter chains depending on the vehicle.

john M. on

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My 17 foot truck was high mileage and poor condition! A/c worked part of time. Engine was rough running with inadequate power! Personnel was great and facility was great!

Austin O. on

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After spending over 2000 in totals if not more we wereSean the appreciation by having the U-Haul stole from the house here moving from due to extensions that we had to have and so much of my stuff being broken in the back and then taking off at high speed for my house I will chase him or something we didn't even know that thing was gone and then they made us pay almost $200 just to get the vehicle back to continue on our moving trip which was over 250 miles not only that they made the drop off so difficult for us that we almost for light and made it look like it was on us I'm just blown away by the terrible customer service that I was shown by this I have got insurance to cover my stuff I just keep getting mixed information on how to go about filing a claim but I will be soon getting in touch with someone to help me with this matter because I think that it was total crap to spend that much money with someone and then for number one then to break my stuff by stealing a U-Haul that I was paying for and had paid so much on already at the time they say they stole it from my house they said that I had paid 900 something dollars at that moment amount paid today was nine hundred and something dollars but they need felt the need to take it from me after 8 days and he having it and they knew better they knew that we were not trying to stillll know you are we've been in contact every single day with him

Jeff W. on

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Timothy C. on

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Rick H. on

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Excellent

John M. on

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Priscilla G. on

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I had a great experience with U-Haul we rented a 10-foot truck and an auto transport drove from California to Springfield and it was a really good trip no problems no issues truck was comfortable it w

Duke M. on

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Richard B. on

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Very good experience

Kimberly J. on

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Montana L. on

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Michael R. on

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Jon C. on

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Coritha V. on

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ed A. on

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HARRY L. on

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No problem picking up the truck and the staff was very helpful.

Mary L. on

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Christine R. on

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I rented a cargo van. Being a small woman, I was surprised at how easy it was to drive and how well it handled, even when full. It also seemed to get decent gas mileage. The staff were friendly, too. I wouldn't hesitate to rent from here again.

Leah R. on

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First, I thought I was renting a $20 a day pickup truck. It was not explained that this pickup was going to cost me $79 a day. Second, the receipt is extremely confusing to read. One part shows I was charged for one day plus some mileage and another part of the same receipt shows I was charged for 2 days plus mileage. It also shows 2 separate credit card payments and I'm wondering what that is for. One charge on my card for $78.24 (What was that for?) and another for $128.64 (What was that for?). None of the numbers match!!!! What the hell did I pay for?!!! Why can't you give a straight forward receipt?!!! Why did your advertisement say the truck was for $20 but I was charged $79?!!! The only part of the entire thing I understood was the charge for the gas because my son did not fill it up to the level it was when we picked it up! Even that is ridiculous. Charging twice what is charged locally but whatever. That part is my son's fault. The rest is an absolute mess. I want answers to my questions and you need to improve your receipt system so YOUR CUSTOMERS can understand them.

david m. on

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I recommend this storage facility, It was well lit, clean, and climate controlled, and I felt my items were safe at all times.

brenda S. on

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Don H. on

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koehler P. on

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Lena B. on

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Always love using your service when I move..

Donavan H. on

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Awesome crew

MIKE A. on

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The worst managment ever

Lucas c. on

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John the GM was great! Everyone was helpful and knowledgeable. Made moving less stressful.

Richard C. on

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First time ever using it and I will keep in mind about it if I need it again and I will tell others about it as well

Tina B. on

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I occupied two storage units for over 4 years. Staff was helpful and friendly. Really clean, secure and safe environment. Uhaul made exceptional effort to ensure that vacating was quick and smooth.

Megan M. on

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This place kept having flea problems repeatedly. Kept informing them of it and they said they took care of it. Also, employees would tell us one thing while another a different thing.

rhonda k. on

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I was very happy with all the services! Everyone I dealt with has been courteous and has exceeded my expectations. I would recommend UHaul in the future every time! Thank you for your professionalism

Andrew G. on

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I feel like our things are really safe. I appreciate the good music playing overhead. Kind of funny. Thanks a lot!

robert d. on

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Great service and professional support

Joyce W. on

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Awesome

Kay S. on

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Great, friendly and educational. ❤️❤️

ALIEA M. on

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The young man that helped me get everything set up was great! Very sweet and knowledgeable. He is an asset to your company!

jennifer c. on

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There was no light in my internal unit so it made it very difficult to maneuver

Tonya S. on

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We love how easy the online service works, it makes getting in and out fast and convenient. Facility is very tidy and organized and customer Serbia top notch!!!

daniel s. on

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Good service!

Kristy H. on

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They were professional and friendly.

Jeffery T. on

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Very pleasant experience, will be doing business with you all again in the future. Customer service was top notch and first priority.

JOHN Z. on

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U-Haul Moving & Storage at N Glenstone has Excellent Customer Service with secure entry and exit procedures in place, many cameras and a convenient location. Highly recommend this location. John

anna d. on

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Wonderful service.

MIKE A. on

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Great help

brenda t. on

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Very nice and helpful staff made everything a lot easier

Sean M. on

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John the manager and staff were always very nice and helpful. Never would have expected that kind of wonderful service despite how busy they seem to always be.

lisa k. on

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Thank you for good service and keeping my belongings safe and secure.

Robin M. on

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Everyone I've dealt with at this location has been courteous, helpful, friendly, and professional. The facility is clean and easy to use. I recommend this location!

John T. on

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N/a

Stan m. on

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Professional, Skillful, Courteous and Very Friendly Staff, Exceptional Facilities and Vehicles, First Class Security. Will be a return customer for any and all vehicle and storage rental needs..

LANA C. on

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John, Hilary, and Kenneth was outstanding. Words can't even say how appreciative I am for all their kindness and help. They really care about the customers. Thank you so much.

paul s. on

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Excellent facility and staff.

Todd P. on

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The customer service is excellent but a climate controlled building shouldn't be colder than it is outside

alan wesley g. on

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Parking lot flood lights do not come on until 8:20pm so lot is dark for about 3 hrs every night. I did not feel safe accessing outside storage unit after office closed until lot lights came on.

chris w. on

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Thank you

Chester J. on

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Thank you for keeping my things clean and safe

frank g. on

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Everything there was excellent.

Ann V. on

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Clean well secured facility. Excellent customer service at this location.. I would rent from them again.

frank g. on

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Good service and people.

Jamie K. on

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Efficient, knowledgeable, exceptional service! Thank you!

diane r. on

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So appreciate the service and help I received ... couldn't have done it without them!!!

kevin d. on

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Kenneth and Ryan as well as the rest of the staff were great to deal with. Knowledgeable and friendly. Thanks!

Eric S. on

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Very nice and convenient facility.

Jayna W. on

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Clean facilities, well maintained and secure. Friendly staff.

Patricia H. on

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Great experience all the employees were very helpful and very friendly

Teresa C. on

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They were all very pleasant to work with and very accommodating.

Brent S. on

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Staff was very knowlegable and helpful. Storage facility was clean and comfortable.

Gary M. on

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They got us right in due to our circumstance. They even got us 2 units down stairs which helped alot since myself and my husband had to unload a whole house alone. The carts helped alot.

albert h. on

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Great staff, very helpful

David N. on

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I think more staff might be needed on Saturdays. The staff seemed to be overwhelmed BUT they were all hustling and very friendly.

Gary M. on

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Got us fixed up with 2 storages so we could unload our stuff due to our house not being ready. And we didnt have to go up stairs which was great since it was just my husband and I unloading

Marlin K. on

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Very pleased. Excellent experience!

Dennis L. on

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There was confusion about my rental agreement and the Lady who helped me was very rude and did not want to help.

Regena H. on

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Had to wait in line for long time

Janet M. on

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Thank you for all your help in getting us enough units for our stuff. Very helpful!

cayree r. on

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The fellow who helped me was outstanding. However, they were real busy and did not have enough help. Several people were waiting too long for service. Checking in trucks was taking way too long.

Sheila O. on

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We got charged a $30 late fee, even though we were told that the fee was going to be taken off our bill, it never did. When asked if the $30 can be credited to our card on file the manager told us no.

Darrin B. on

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Tyler was the UHaul representative we dealt with at this location and he was wonderful to deal with.

ac t. on

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Kenneth Taylor and Deanna were always very helpful. I appreciate all they did.

viswanathan s. on

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User friendly staff. Ryan went out of the way to help. Thank you

Rajena w. on

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The storage at U-haul is great the climate control is wonderful cause it was a hot day when we moved in. Plus they provided charts to help bring things in which was absolutely helpful.

Melissa P. on

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Entire process was nightmare. Starting from 1 hr wait to get unit to staff member who said he couldn’t answer questions bc he’s new & GM wasn’t available.. then Unit wasn’t truck accessible-cancel!

ROBERT C. on

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Construction made it a little difficult to park near the temporary office and wait times were a little long due to only 2 computers available.