Customer Reviews for U-Haul Moving & Storage at N Royalton

3,595 reviews

9903 Royalton Rd   North Royalton, OH 44133
(Rt 82 @ York)

(440) 237-5333

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(440) 237-5333

9903 Royalton Rd
North Royalton, OH 44133
(Rt 82 @ York)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

journee B. 
Rating:
5.0

Customer did not leave a comment.

IAN D. 
Rating:
5.0

Very greatful for this company in my time of need. Everyone was so friendly and helpful.

elizabeth m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
3.0

The truck headlights are way out of adjustment. I could only see the road 5 ft in front and nothing further out. The wind whistles through the drivers door and window making it hard to hold a conversation with the passenger. This vehicle needs to be retired or repaired. A clearer charge for each vehicle needs to be explained as well. The side of the truck states $19.95 and my charges were well over $100 which makes me never want to rent from uhaul again!!!

MICHAEL D. 
Rating:
5.0

Excellent customer service

don E. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE F. 
Rating:
5.0

Customer did not leave a comment.

EILEEN W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

None. No issues

James S. 
Rating:
3.0

Return process via the website is awful. I had to do it four times because it kept saying the server could not be found. Between a horrible online return process or PAYING A $20 FEE FOR SOMEONE TO DO THEIR JOB TO RETURN THE TRUCK, I will definitely try to avoid renting from U-Haul again. Absolute joke!!

Randall E. 
Rating:
5.0

Customer did not leave a comment.

IAN D. 
Rating:
4.0

Customer did not leave a comment.

Patricia W.  |  Overall Experience 
Rating:
5.0

Very helpful

Michael S.  |  Online Move In 
Rating:
5.0

Great location, helpful staff. Great trucks

Shane F. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS S. 
Rating:
5.0

Customer did not leave a comment.

WIKTORIA M. 
Rating:
5.0

Everything is great! No change needed.

Larry C. 
Rating:
5.0

All went very well with brand new van!

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS Z. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

The movers we used threw the booking we're absolutely amazing!

Jennifer T.  |  First Impressions 
Rating:
5.0

You are lucky to have an asset like Annelis Bokman. She and her team members are great at customer service!!!!!

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
4.0

Good customer service, friendly and fast.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T.  |  First Impressions 
Rating:
5.0

Nothing, it was a breeze and I appreciate that during a stressful move. Great service!

Julie F. 
Rating:
5.0

All around great experience!

Laura L. 
Rating:
1.0

I was charged a $20 fee for bringing it in “after hours”. I dropped it off at 7pm on the dot. Everyone was gone so I parked and locked the truck and dropped the key in the mail slot in the door. Fast forward the next day, I received a $20 charge. I was never informed of this at all when being read through the contract. Called to see what could be done, the girl who answered the phone was completely unhelpful and clearly did not care. She was argumentative and rude. I've been renting trucks here for years. You just lost a steady customer due to poor customer service and nickel and diming.

ROBERT G. 
Rating:
4.0

Customer did not leave a comment.

Joseph D. 
Rating:
2.0

Customer did not leave a comment.

DANIELLE B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
3.0

Have better trained and more informed person at counter. Vehicle was clean except for lots of cracker crumbs and spilled dried coffee/pop in cup holders

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

I have only ever dropped off at this location but the staff has always been extremely friendly and helpful

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

This is the third time in 6 months or so I have rented a truck from here and satisfied all 3 times.

craig B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

Work on your website.

JAY M. 
Rating:
5.0

The steering wheel was crooked and felt a little unsafe to drive at times.

David C. 
Rating:
5.0

This is by far my favorite U-haul location. It is always a pleasant experience. Elise is fantastic to work with. #fast #friendly #nononense #fivestaralltheway

PHILIP H. 
Rating:
5.0

Friendly staff. We have rented many times from this location and we always get a friendly hello and glad to see you.

THOMAS J. 
Rating:
5.0

Customer did not leave a comment.

Sonya R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANNY M. 
Rating:
4.0

Customer did not leave a comment.

PHILIP E. 
Rating:
5.0

Very nice staff! Curteous and friendly. Attending to my needs.

Mike S.  |  First Impressions 
Rating:
5.0

Great staff and flawless transaction I've been going there for years pleasure to do business.

SLAWOMIR B. 
Rating:
5.0

they were super personable and great. plus the one guy named alex is hot

ALEXANDRA M. 
Rating:
3.0

Customer did not leave a comment.

ABDELMASIH M. 
Rating:
5.0

The truck had an odor of smoke and a cigarette burn on the passenger seat despite the no smoking sti kers on the windows. Steering wheel was old and peeling/crumbling making it semi uncomfortable.

Erik G. 
Rating:
1.0

The truck I had rented was in rough condition. The truck was driven 10 miles loaded and then broke down in the middle of the road. After waiting 4 hours a mechanic finally showed up and realized it was the fuel pump immediately. It seems very unlikely this was not a known issue in this truck. The truck could have broken down and stopped running for me in the middle of the interstate, I just got lucky I had not gotten to the interstate yet. Don't rent out trucks with known mechanical issues. Don't make customers wait 4 hours for a mechanic to arrive to fix your truck. Also when trying to figure out how to get our stuff back the customer service person actually asked if I wanted a replacement truck and reminded me that the truck was due back at 9:15 that night, this was after me waiting 4 hours for the mechanic and still having no working truck, not quite the customer service I would expect in this case.

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

elijah l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIO R. 
Rating:
5.0

Overall, a good experience

MICHAEL H. 
Rating:
5.0

Not sure how to improve. Appreciated the professionalism of the check-in process.

David A. 
Rating:
3.0

Staff training was lacking

CHARLES R. 
Rating:
3.0

Had to wait over 20 minutes to get vehicle. Need more staff

RANDY E. 
Rating:
5.0

The rental location was great. Staff was super helpful and professional. My complaint is the UHaul app. He needs to be more user friendly so you can seamlessly complete the process.

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

Candace A. 
Rating:
5.0

Don't change.

BRAD B. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Quick and friendly. Thank you.

SHANE F. 
Rating:
5.0

Customer did not leave a comment.

Stacey C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Fast and friendly. No problem at all

NICHOLAS D. 
Rating:
5.0

You had it covered

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

99 sent for mile is too high otherwise everything is okay

EMAD G. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

WAYNE K. 
Rating:
5.0

The driver side door of the truck I rented had been in an accident and repaired earlier. It looked ok but the door seal was very poor and noisy…made for an unpleasant drive. The staff was great though

CARL M. 
Rating:
5.0

No suggestions for improvement necessary … the entire rental experience was quite pleasant.

LAWRENCE K. 
Rating:
5.0

Great service & personal!!

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

Katharina V. 
Rating:
5.0

Customer did not leave a comment.

Matthew O. 
Rating:
5.0

Customer did not leave a comment.

SONYA R. 
Rating:
5.0

Customer did not leave a comment.

JACOB S. 
Rating:
5.0

Customer did not leave a comment.

elijah l.  |  First Impressions 
Rating:
5.0

Nothing really. It was easy fast and made my moving experience a lot less stressful!!

SHARON D. 
Rating:
5.0

Great people. Very helpful. Had a sense of urgency to provide fast, efficient customer service. Clean and well maintained facility. Limited parking.

Walter M.  |  First Impressions 
Rating:
5.0

Very friendly and efficient. Excellent experience. Limited parking.

Walter M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

The equipment is well maintain and they have what you need.

WALTER C. 
Rating:
5.0

Employees were very experienced and efficient

JAY M. 
Rating:
2.0

The exterior windshield was not cleaned, it had lots of bugs and dirt dried on from recent rain and wind. The interior windshield had some type of spray dried on and difficult to see in the sun. I had to stop and clean both sides. The truck and trailer were not at the location identified and I had to travel 45 minutes to get the truck and then another 40 minutes to get the 6 x 12 trailer.

Timothy G. 
Rating:
5.0

I would give the staff a excellent rating with the exception of one representative. I have to say that he seemed like he didn't enjoy his job and is lacking any customer service! If you need any more information on my comment please feel free to contact me!

RONALD T. 
Rating:
5.0

People that work at the North Royalton location are very helpful

THOMAS J. 
Rating:
5.0

Customer did not leave a comment.

David L M.  |  First Impressions 
Rating:
5.0

Great service great manager!

PHILIP M. 
Rating:
5.0

My only complaint was the person who rented the trailer before me did not return it on time which delayed my trip by an hour. Otherwise the service was performed well and the staff was friendly and did a great job

WILLIAM F. 
Rating:
5.0

N

CONSTANTINE T. 
Rating:
4.0

Customer did not leave a comment.

SHANNON H. 
Rating:
5.0

All desk personnel were extremely helpful! We were especially impressed with the young Asian man (sorry I forgot his name) with a Virginia tech hoodie on who was so kind and efficient at truck check out time. Top marks for customer service!!!

DEAN W. 
Rating:
1.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Probably one of the nicest U-Haul trucks I have ever rented. It was clean and well-maintained and the pick-up and return process was easy.

TRACY S. 
Rating:
5.0

What's the point of registering online, taking photos of my license, receiving a confirmation/registration number IF I'm gonna spend 30-40 minutes at the store counter giving all my information again? It's a waste of my time and waste of using technology prooerly.

Michael V. 
Rating:
3.0

Customer did not leave a comment.

Rodrigo G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

BARBARA M. 
Rating:
5.0

Professional, clean, efficient…. I'll be back;)

Tracey M. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY P. 
Rating:
5.0

Great service at the North Royalton location! Would highly recommend for moving needs

Michael G. 
Rating:
5.0

everything went smoothly

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

I believe we worked with the manager. She was very very kind and friendly. Went out of her way to help is find a unit we needed, beyond average help. Thank you for being a customer-service friendly business still in this world where everyone else is seemingly crabby.

Crystal Q.  |  First Impressions 
Rating:
5.0

I absolutely loved the staff! Super easy to work with and they helped out a good amount!!!

Khylee K.  |  First Impressions 
Rating:
5.0

Staff at this location are kind and very helpful.

David S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christopher b.  |  First Impressions 
Rating:
5.0

Excellent service when required

Wayne L.  |  First Impressions 
Rating:
5.0

Storage mgr very helpful and efficent.

rudolf l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  First Impressions 
Rating:
5.0

The North Royalton, OH location is well managed and very helpful. The manager their runs a very good business.

Sonya R.  |  First Impressions 
Rating:
5.0

Everybody’s been so great and Nelly is excellent

Angel S.  |  First Impressions 
Rating:
5.0

Called up and everything was set up for me. Great service from all the staff

JOHN H.  |  First Impressions 
Rating:
5.0

The staff is amazing and extremely friendly and accommodating.

diane t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antoinetta P.  |  First Impressions 
Rating:
5.0

The manager at this location is extremely helpful and friendly

ROBERT W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Craig C.  |  First Impressions 
Rating:
5.0

Was here from 2005 to 2020,was safe and secure.

BRUCE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Y.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bob B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John T.  |  First Impressions 
Rating:
5.0

Always an amazing experience at this location nely is the best

Gilda C.  |  First Impressions 
Rating:
5.0

Excellent service

cynthia d.  |  First Impressions 
Rating:
5.0

Thomas was a great help

Mike P.  |  First Impressions 
Rating:
5.0

Very knowledgeable.

ELISSA C.  |  Reservation 
No reviews have been submitted for this location.

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