Customer Reviews for U-Haul Moving & Storage at N Royalton

3,820 reviews

9903 Royalton Rd   North Royalton, OH 44133
(Rt 82 @ York)

(440) 237-5333

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(440) 237-5333

9903 Royalton Rd
North Royalton, OH 44133
(Rt 82 @ York)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy drop off in the office, quick check of the truck and we were on our way.

Joe C. 
Rating:
5.0

Thanks to Karen and Connor for all your help.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

RAMY F. 
Rating:
4.0

Customer did not leave a comment.

Carolyn K. 
Rating:
5.0

My rental experience was efficient and friendly. I can think of any part that could be improved. Thank you.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Excellent service

Elizabeth L. 
Rating:
3.0

I received the trailer and as soon as I got it home, we discovered it had a bald tire. I called to have roadside come. We then got to our destination the next day to discover that the 2 driver side tires were also bald. I called to have roadside come again. The jack at the facility did not work when we were trying to use it to give extra height for the trailer to attach to the hitch. Plus, the employee had no idea what he is was doing and I had to tell him how to hook to the truck. This was a disaster and I wish to have some kind of compensation. This is the 2nd time I have rented from U Haul in the past year and BOTH times I have had issues.

Breanne P. 
Rating:
5.0

Quick and fast check in. Let me keep car there til I could return after unloading

Gary L. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Ann H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

Betty M.  |  Overall Experience 
Rating:
5.0

Great staff

EILEEN W. 
Rating:
5.0

Nothing. Service was quick and easy.

John R. 
Rating:
5.0

NA

omar T. 
Rating:
5.0

larger customer parking space.

Stan T. 
Rating:
5.0

I ordered a furniture dolly and got an appliance one. I also ordered a dozen pads and only got 6. No biggie, it all worked out, but I believe the charges were slightly different.

Mallory N. 
Rating:
5.0

Customer did not leave a comment.

Igor S. 
Rating:
5.0

Very nice people, always friendly and helpful, clean and easy access, but best of everything, better price I found around👍God bless you guys🙏🤝

RAFAEL C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bryce F. 
Rating:
5.0

Very quick and easy. Very friendly staff.

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

MaruthiShanmugam S. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
5.0

Customer did not leave a comment.

Cherian J. 
Rating:
1.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Very nice staff

Melissa G. 
Rating:
5.0

Customer did not leave a comment.

Brett S. 
Rating:
5.0

Customer did not leave a comment.

Brett S. 
Rating:
5.0

Went to update a couple items (damage, mileage) via adding of photo but in never allowed upload of the photos.

David L. 
Rating:
5.0

Can must have been used to haul manure by previous renter. It smelled like a horse barn.

joseph K. 
Rating:
5.0

Customer did not leave a comment.

mike k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Staff went above and beyond, love this place.

Cynthia P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HUGH G. 
Rating:
5.0

Excellent professional customer service. Timely and very thorough.

Mark B. 
Rating:
5.0

Nothing! People were great!

Tito S. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

Very nice workers

Michael W. 
Rating:
5.0

Customer did not leave a comment.

MaryAnn K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN N. 
Rating:
5.0

This was easy and no problems.

grace H. 
Rating:
5.0

Estimates need to be more exact.

Sheri G. 
Rating:
5.0

Quick and easy process!!

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Was charged overage for mileage but vehicle wasn't available at original location so I had to drive substantially farther to get vehicle

Kevin F. 
Rating:
5.0

Thank you

Adonis E. 
Rating:
5.0

Nelly is fantastic and she is a great manager to her employees, i.e. training. I recently dealt w a new hire and they were very knowledgeable. Thank you

Eileen W. 
Rating:
5.0

Customer did not leave a comment.

Linda R.  |  Online Move In 
Rating:
5.0

I never did receive invoices via email.

Jeffrey E. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Great service & friendly people!!

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca Z. 
Rating:
5.0

Maintenance of vehicle, and four wheel alignment of trucks needs to be improved. Staff was very nice and informative. Trucks and location was very clean.

Craig H. 
Rating:
5.0

Always treated with friendly smiles

THOMAS J. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

None, your staff was excellent and polite. The truck and price we're perfect. Thank you…

mike V. 
Rating:
5.0

Excellent service during both the pick-up and return.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

Janine W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Advise customer when location closes and then what has to be done if your return after the store closes. Very confusing. We reserved furniture pads a week before our rental and there wasn't any when we picked up the truck.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

samantha E. 
Rating:
5.0

Customer did not leave a comment.

THOMAS J. 
Rating:
5.0

Customer did not leave a comment.

kevin S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Mike P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

georgia c.  |  Overall Experience 
Rating:
5.0

When I had an issue with a lot they where then willing to accommodate me and moved me to a different spot

Wayne L.  |  Overall Experience 
Rating:
3.0

I would recommend only for convenience. Check in was over 15 minutes, staff acted as if they would rather die then be there and clearly a ton of tension. Guy who checked us in mumbled couldn't even understand what he was saying.

Jessica V. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Great staff. Holly was very helpful, and the gentleman working with her was super nice. (Sorry, forgot his name)

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

The van I rented I think had a left signal light out

timothy S. 
Rating:
4.0

Customer did not leave a comment.

Christine W. 
Rating:
2.0

I scheduled with the 24/7 service and confirmed it as well. When I arrived to pick up my truck, you changed my reservation to “hand delivery” instead of 24/7 and the location I went to was already closed. Due to the error, I had to travel additional miles I did not budget for, as well as additional travel time. Your customer service was not helpful and it was a very frustrating situation. The person at the counter of the revised location was very helpful.

Ryan W. 
Rating:
5.0

The only thing wrong was the latch on the unit. It did not slide well, was bent. I had to have my movers help me as I have too much arthritis in my hands. Also, it does not go up well. I was spoiled with my other location. It was indoors and climate controlled. The doors moved easy. My concern going forward is how well it keeps rain and snow off the contents as it is outside.

carol s.  |  First Impressions 
Rating:
5.0

I don't know her name, but the young lady who helped me at this location on 7/23 was excellent. Very attentive and pleasant to work with.

Robert P. 
Rating:
5.0

I have no negative comments. I was great.

Katherine W. 
Rating:
5.0

Great customer service and very clean equipment.

Paul U. 
Rating:
5.0

Professional staff, excellent customer service. Answered a few questions we had. Very helpful! In and out in a timely manner! Ease of return as well with a Professional staff member to greet and simplify the return. Thank you!👍

Steven K. 
Rating:
4.0

The staff were amazing. If it wasn't for the prices I definitely would've stayed longer.

Mina E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YANNE C. 
Rating:
5.0

Customer did not leave a comment.

Nemanja R. 
Rating:
5.0

Annelis was so helpful . We were able to take advantage of a military discount. I would use this location again

linda p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamas H. 
Rating:
5.0

Customer did not leave a comment.

Tamas H. 
Rating:
5.0

Customer did not leave a comment.

Andrea H. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Devin S. 
Rating:
5.0

Didn't even know trailer was on the back of my truck nice hall

Richard H. 
Rating:
5.0

Best Manager and staff. Super nice and helpful, you should be proud to have these employees representing Uhaul!

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

hau V. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Thank you! Everyone that we spoke to was kind, helpful and professional.

Anna H. 
Rating:
5.0

Customer did not leave a comment.

Anthony M P. 
Rating:
4.0

Customer did not leave a comment.

Kyle R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

The people that worked there are helpful and courteous

Elaine S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Great service!

Larry C. 
Rating:
5.0

Customer did not leave a comment.

jeff R. 
Rating:
4.0

Nice staff.

Claire P. 
Rating:
5.0

Customer did not leave a comment.

Tamas H. 
Rating:
5.0

The staff at this location was very pleasant and helpful

JEFFERY K. 
Rating:
5.0

I've used this location a couple of times and everything has went well. Will use them again in the future. Thanks!

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Michele G.  |  First Impressions 
Rating:
2.0

Need way more employees at all times.

David B. 
Rating:
5.0

It was an overall wonderful experience. Moving is always a hectic time but the manager and his assistant there made everything perfect !! They were friendly, efficient, knowledgeable on all your products/services and seemed to genuinely care. They made the whole experience extremely street free and easy for me which was very much appreciated by me. I would gladly come to that branch office of U-Haul again and would most definitely recommend them to any of my family or friends that may have future moving needs. I couldn't be happier, keep up the good work!!

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
4.0

Customer did not leave a comment.

BETH O. 
Rating:
5.0

Customer did not leave a comment.

RONALD L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Myles F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William A.  |  Overall Experience 
Rating:
5.0

Annelis was phenomenal! We had a slight problem because our bus was a little too big for our spot, so she offered us a bigger one with no problem ! So sweet. The facility was really easy to get in and out of (:

Khylee K.  |  Overall Experience 
Rating:
5.0

Always helpful and friendly.

RONALD J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas P.  |  First Impressions 
Rating:
3.0

We rented a truck and storage unit from your storage place. We only went 7 miles there and back and it cost us $30 in gas!!! I know gas prices are high but $30 to go 7 miles is taking advantage of us!!

Diane O.  |  First Impressions 
Rating:
3.0

Staff seems depressed and doesn’t want to work. Never saw a smile or friendly greeting. Front entrance and parking is ridiculous. Security gate often left open so anyone can enter.

Walter M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy S.  |  Overall Experience 
Rating:
2.0

I never used the storage unit because it was damaged and locked up but was still rented to me

Jared H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colin M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GREG B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVINSEAN S.  |  First Impressions 
Rating:
5.0

Very greatful for this company in my time of need. Everyone was so friendly and helpful.

elizabeth m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patricia W.  |  Overall Experience 
Rating:
5.0

Very helpful

Michael S.  |  Online Move In 
Rating:
5.0

The movers we used threw the booking we're absolutely amazing!

Jennifer T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonya R.  |  Overall Experience 
Rating:
5.0

Very nice staff! Curteous and friendly. Attending to my needs.

Mike S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elijah l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CEDRIC G.  |  Overall Experience 
Rating:
5.0

it was all good - from the first call / reservation. customer service was great and the manager at the storage facility was accessible and would make sure everything was just rite. all the employees we great and helpful.

Jerry C.  |  Overall Experience 
Rating:
2.0

We had a huge problem with stink bugs when we told the staff they were like okay whatever

Christopher R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elijah l.  |  First Impressions 
Rating:
5.0

Great people. Very helpful. Had a sense of urgency to provide fast, efficient customer service. Clean and well maintained facility. Limited parking.

Walter M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David L M.  |  First Impressions 
Rating:
5.0

Staff are much more efficient and professional than the awful location on Brookpark Rd in Parma Ohio

CHRISTINE M.  |  Overall Experience 
Rating:
2.0

The staff is phenomenal! Very helpful and polite. But the storage units that I had were falling apart. I used this facility some years ago and it was very clean and dry. That’s what made me come back, but this last time was definitely different. The ceilings in the units are peeling and leaking, my things were damp and pieces were all over. I rate the staff 5 stars Excellent but the units would have to be 2 stars right now.

Bridget W.  |  Overall Experience 
Rating:
5.0

Used this facility since 2006 Never had an issue. Great staff

ROBERT A.  |  Overall Experience 
Rating:
5.0

I believe we worked with the manager. She was very very kind and friendly. Went out of her way to help is find a unit we needed, beyond average help. Thank you for being a customer-service friendly business still in this world where everyone else is seemingly crabby.

Crystal Q.  |  First Impressions 
Rating:
5.0

Your on site staff - the 2 gentleman 9/10 Friday afternoon were very accommodating and were available to assist my entire experience.

Jerry C.  |  First Impressions 
Rating:
5.0

I absolutely loved the staff! Super easy to work with and they helped out a good amount!!!

Khylee K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john w.  |  Overall Experience 
Rating:
3.0

a little too expensive for the month. Also when I called they didn't told me anything about the month free if I would have rented a certain truck. Once I got to the facility they let me know I could have save x amount of money if I would have done this.... I believe is mess up to tell your customer oh by the way you could have safe if you would have done this... after the fact I already rented and did and spend money. Thanks for making me look stupid.

Mairabelle N.  |  First Impressions 
Rating:
5.0

Staff at this location are kind and very helpful.

David S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerry R.  |  First Impressions 
Rating:
5.0

Staff was friendly and super helpful. My short term storage needed turned into almost 6 years. I was very happy with the service provided.

Melissa d.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ronnie J.  |  Overall Experience 
Rating:
5.0

I have had units on and off here over last 20 years—always clean, staff friendly and helpful.

kyle c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher b.  |  First Impressions 
Rating:
5.0

Excellent service when required

Wayne L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ludmila h.  |  Overall Experience 
Rating:
1.0

The staff at the Parma Brookpark Rd location were not trained well. Could not answer questions. I explained that I needed a truck to accommodate my Treadmill. I now have a truck without ramps. I cannot unload my treadmill. Please contact me ASAP. Christine Morlan 216-551-1930

CHRISTINE M.  |  First Impressions 
Rating:
5.0

Storage mgr very helpful and efficent.

rudolf l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  First Impressions 
Rating:
5.0

The North Royalton, OH location is well managed and very helpful. The manager their runs a very good business.

Sonya R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney L.  |  Overall Experience 
Rating:
5.0

Everybody’s been so great and Nelly is excellent

Angel S.  |  First Impressions 
Rating:
4.0

The parking lot and storage unit roads were a little tight for maneuvering a large truck. Otherwise a great experience!

dana d.  |  First Impressions 
Rating:
5.0

Getting in and out was very easy. Signing up for the unit and closing the unit were both very easy and efficient. When we first started we got a reminder that the bill was due by phone. That truly helped a lot and it was suggested that we have automatic billing which we did. Very satisfied with the complete encounter with your company.

ROBERT K.  |  Overall Experience 
Rating:
4.0

The storage unit was cleaned out and the facility was well maintained. The people at the customer service desk unfortunately didn’t seem very educated on the process of checking in. I had a reservation to get one month free with my one way truck rental and the agent tried to charge me for it at first. Then I was told there was going to be a lock in my unit but there wasn’t so I had to walk back to the office to purchase one. Overall I had a good experience I just wish the front desk office worker was a little more educated and friendly.

Katelyn P.  |  First Impressions 
Rating:
5.0

A principio hubo una confusion con el almacen, pero los michachos fueron y nos ayudaron.

Michelle R.  |  First Impressions 
Rating:
5.0

Called up and everything was set up for me. Great service from all the staff

JOHN H.  |  First Impressions 
Rating:
5.0

I used the North Royalton U-haul for about 8 years or so. The team there was always unfailingly helpful. I have nothing but good things to say about the NR location and people.

JILL J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john w.  |  First Impressions 
Rating:
5.0

The staff is amazing and extremely friendly and accommodating.

diane t.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Wayne B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoinetta P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY J O.  |  Overall Experience 
Rating:
5.0

The manager at this location is extremely helpful and friendly

ROBERT W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cindy J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Karen M.  |  Online Move In 
Rating:
5.0

Everyone there was always very helpful when ever I needed them.

Jacqueline K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monica g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dorothy B.  |  Overall Experience 
Rating:
5.0

Was here from 2005 to 2020,was safe and secure.

BRUCE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Y.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bob B.  |  First Impressions 
Rating:
4.0

Everything was great except I have found so many stink bugs in my belongings. I know these bugs are harmless and the were all dead. I also realize the time frame in which I used the storage facility these bugs are common.. maybe treating the storage units would help. Or it just maybe the surrounding area, I’m not sure. I would not use this location again but will always be a faithful U-Haul customer.

Amanda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick O.  |  Overall Experience 
Rating:
5.0

Patrick and Nelly are always super helpful.

Frank D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul H.  |  First Impressions 
Rating:
5.0

As listed above our move in date was not oct 16 but rather December 9. Otherwise a very pleasant and efficient experience! Thank you....

lynn t.  |  First Impressions 
Rating:
5.0

Good move-in experience

Patrick O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dino Z.  |  Overall Experience 
Rating:
5.0

Annelis and Chris were God send angels in my stressful moving experience, they definitely made my life much better throughout.. thanks a million

Yousef A.  |  Overall Experience 
Rating:
5.0

My U-Haul storage facility in North Royalton, Ohio was exceptional! The staff, especially the manager Nely were always very pleasant, helpful but most of all respectful! Jeffrey Bulsa

Jeffrey B.  |  Overall Experience 
Rating:
4.0

Great place

kanwarjit m.  |  Overall Experience 
Rating: