Customer Reviews for U-Haul Moving & Storage at N Watkins

1401 reviews

2722 N Watkins   Memphis, TN 38127
(N Of I-240)

(901) 353-2051

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(901) 353-2051

2722 N Watkins
Memphis, TN 38127
(N Of I-240)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All went well. SATISIFIED

Monique B. 
Rating:
3.0

Customer did not leave a comment.

Patricia J. 
Rating:
5.0

Nothing

LATOYA C. 
Rating:
5.0

Customer did not leave a comment.

sina R. 
Rating:
5.0

Customer did not leave a comment.

Janice D. 
Rating:
4.0

Some customer service reps are a little too quick to send people back out the door when there is limited equipment available. They dont check the computer or even mention that you might want to try other locations in the city.

Joe M. 
Rating:
5.0

This was absolutely the best Uhual experience I have ever had. The customer service was he best I've ever had since I've moved to Memphis. These ladies need a raise and promotion

Torrion P. 
Rating:
3.0

Check and make sure the mirrors are probably working...While I was driving the driver side mirror fell off

Lillian W. 
Rating:
3.0

I reserved 2 dollies but when I arrived, there were none available. The rep did take one off the sales floor for me to rent, which was good but then went ahead and charged me for 2. Not good. I went online to "file a concern" but the website would not take my claim. Tried to call but hung up after being on hold for over 20 minutes. Also not good.

MARY R. 
Rating:
5.0

No improvement needed. The young lady at this location was very helpful. I think her name was Jessica.

Ariel H. 
Rating:
5.0

I rent trucks with Uhaul regularly and I've recently had a series of bad experiences. Yesterday was no different until I went to the Watkins location. At the summer age location my reservation got cancelled, then I was made another one by the traffic number and that got cancelled. I was on my third reservation and an hour and a half past the time I needed to be somewhere with my truck by the time I got to the Watkins location so I was frustrated. Adrianne at the Watkins location helped turn my day around. She was kind and helpful and apologized when the appliance dolly that I had rented wasn't available. She explained how the charges might show up on my card really thoroughly and walked me through the process. She asked about my day when. I got there and then remembered me and checked back in to see if it had improved when I returned the truck. I appreciated her and her excellent customer service.

STEPHANIE R. 
Rating:
3.0

Have unlimited mileage as other states has.

ROSE F. 
Rating:
5.0

Service was quick compared to a couple other local locations I have done business with. Very personable, knowledgeable and friendly staff. Would recommend!

Candice P. 
Rating:
3.0

Rent with unlimited mileage, as some of the other uhaul in other states.

ROSE F. 
Rating:
5.0

Customer did not leave a comment.

Tonietta I. 
Rating:
5.0

Excellent Service , Fast and Very AFFORDABLE !!!!

Nichole C. 
Rating:
5.0

I don't know what could be done any different,it was a great experience thanks.

Kayla J. 
Rating:
5.0

Customer did not leave a comment.

demetrius P. 
Rating:
4.0

Customer did not leave a comment.

KEOSHA R. 
Rating:
5.0

The entire staff is AWSOME!!!

Natalie R. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Perfect

VERNON C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Your agent name Mary was kind and very professional.Thanks.

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

MARGARET H. 
Rating:
4.0

Customer did not leave a comment.

BEVERLY B. 
Rating:
5.0

The staff was the greatest and especially the staff member that helped me with my return she went above and beyond help and answering all of my questions. Keep up the great work.

JIMMIE L. 
Rating:
5.0

Low tire pressure light stayed on and the person at location said to ignore it when I came back for air.

MICHAEL A. 
Rating:
4.0

Customer did not leave a comment.

Angela T. 
Rating:
1.0

The back door hatch was broken my things could have fell out if I didn't notice in time

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

Kyla M. 
Rating:
4.0

N/A

Edna C. 
Rating:
5.0

Customer did not leave a comment.

Candace M. 
Rating:
5.0

Customer did not leave a comment.

Curtis A. 
Rating:
4.0

Ted and his assistant did a great job . Please invest in a new printer for the Watkins location. I know the store is in the hood but I really needed the receipt today ! Printer on the blink ! Brother Wright

EDDIE W. 
Rating:
2.0

The manager(a african american male) was extremely rude and extremely dismissive when my problem was explained(we had misplaced the keys to the truck and was trying to see if they had back up keys) the front counter person was doing all she could to assist but the manager says not my problem and offered no help. I feel like just because you are in the Frayser community does not mean you get to treat the people any type of way. I will not be suggesting this location to any one because of the customer service

DAMARLIN F. 
Rating:
3.0

Please properly train new hires to accurately log in merch once it's returned.

CLAUDE S. 
Rating:
5.0

Customer did not leave a comment.

KASSANDRA M. 
Rating:
1.0

Worst service NEVER, it's not about the experience it's about trying to get as much money out of you as possible....

NATASHA S. 
Rating:
5.0

I love this location only

Mckenzie w.  |  First Impressions 
Rating:
5.0

Doing a great job

Cominchia W. 
Rating:
4.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

LaToya W. 
Rating:
5.0

Customer did not leave a comment.

SYLVESTER C. 
Rating:
5.0

Continuing providing great service!!!

Whitney W. 
Rating:
5.0

Loveeeeeeed the young lady that assisted us. She was very professional and ensured we had everything we needed. Will always return to this location if needed.

Paige B.  |  First Impressions 
Rating:
5.0

Awesome experience!

Champaign F. 
Rating:
4.0

Customer did not leave a comment.

Tony G. 
Rating:
4.0

Customer did not leave a comment.

Tony G. 
Rating:
5.0

Make sure reservations keys are separated from other self service reservations so there's no mix up after taking orders.

Linda M. 
Rating:
5.0

Nothing, just keep up the good works!! and thanks!!

JOHNNIE T. 
Rating:
5.0

No improvements. Employee Ted was friendly, courteous and knowledgeable. Will definitely return if I need another rental!

HOLLY L. 
Rating:
4.0

I have another storage with public storage would not recommend them to anyone ever. Would definitely recommend uhaul!

Cynthia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nina F. 
Rating:
3.0

Personnel knew their jobs technically but didn't appear friendly or customer service oriented. It was as if this side of town didn't require such. I paid for dolly during reservation but didn't receive it with truck. At end of rental I received credit for dolly but coldness from agent.

ALBERT D. 
Rating:
5.0

No improvement needed.

Marilyn M. 
Rating:
5.0

Nothing the service was great and the staff was was very helpful

DALE E. 
Rating:
5.0

Service was great

MALEENA O. 
Rating:
5.0

Very helpful and professional

GRETCHEN L. 
Rating:
5.0

Customer did not leave a comment.

MARVIN A. 
Rating:
1.0

U left more gas in the truck than when I received it. This was a horrible experience. I was overcharged the daily rate. I was told it would only be 19.95 (?) and was charged 39.95. I hope to never have to use Uhaul again and definitely would not recommend it to anyone.

SHANTAL J. 
Rating:
4.0

Customer did not leave a comment.

Ina S. 
Rating:
1.0

The Watkins location was quite disappointing! I paid my storage on time and when I went to get items out, I discovered my unit has roaches. By the way, I didnt have roaches previously. I made the general manager aware of this, he so un concerned. I was disappointed totally!

FELICIA H. 
Rating:
5.0

N/A

BENNIE G. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
1.0

Better customer service in helping a customer that never has rented a truck ever. Then when I ordered the truck it was suppose to be close to me to pick up and they called me a last min to go to a part of town that I didn't feel real safe .

teresa P. 
Rating:
5.0

Customer did not leave a comment.

cassandra H. 
Rating:
4.0

Since moving can be stressful, please remind your employees to be kind and courteous at all time.

Dorothy P. 
Rating:
5.0

I love the friendly help from the guys at the 370 union location in Memphis they are wonderful

Sharlotte J. 
Rating:
5.0

Customer did not leave a comment.

DIANA S. 
Rating:
4.0

Customer did not leave a comment.

Brenna A. 
Rating:
4.0

The gentleman that assisted me at the counter was very helpful. I had several questions about how to best make this move with U-Haul Truck such as should I do this one way or return the truck to the same location. He searched the information and made a determination. He was pleasant and said thank you for coming in to the location. I have done business with U-Haul several times and good customer service has not always been the end result. This gentleman will have me return to this location.

Carol S. 
Rating:
2.0

My trucked stopped on me for over 4 hours and nothing has been done to make this right. I lost a lot Of money on yesterday do to y'all's trucking issues. I need a refund

YUSUF M. 
Rating:
5.0

Customer did not leave a comment.

Earl M. 
Rating:
5.0

Customer did not leave a comment.

TONYA S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
1.0

Walls were dingy and had water damage, the floors were about rotted out, and it has a really bed odor so now my things have a stench. The first unit we rented the guy needed my husband to cut the lock for him only to find it full of trash and broken glass so had to take a different unit. This place is in dire need of updating and repairs!!

Falen N.  |  Overall Experience 
Rating:
3.0

Charged my card when they were suppose to authorized

Debbie W. 
Rating:
5.0

A very courteous, informative, and expedient experience.

Cloice C. 
Rating:
5.0

I have no complaints. P/U and return all went well along with great customer service.

Danielle J. 
Rating:
5.0

Customer did not leave a comment.

Polly G. 
Rating:
4.0

The only problem was that the first unit had a headlight out. The employee quickly substituted the unit with a better one. That was good. No complaints there. The only real complaint was that I had specified the nearest location to me in Lakeland and instead had to drive all the way to northwest Memphis, a difference of 20 miles. Seems to me that you would make sure the location agreed upon would have that unit present. This isn't a complaint about the sites but about the system.

ROBERT H. 
Rating:
3.0

There were some unsavory people walking through the parking lot after hours I was actually nervous About leaving the truck

Quantana M. 
Rating:
1.0

This is a very run down location. The unit we rented was locked and the customer service rep only had a hammer and screwdriver to remove the lock so we used our own power tool to cut it for him. When opening the unit someone had left trash and broken glass all inside of it so I requested a different unit. The next unit was ok but the floors are rotting out and the walls show water damage. I'm pretty sure there are roaches too. We are using the unit to store bicycles and a few large containers we travel with but definitely cant wait to get our things out of there!! The price is extremely too high for what you get as well!! Would never rent here again and would not recommend to anyone.

Falen N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick J. 
Rating:
5.0

Customer did not leave a comment.

Leon L. 
Rating:
5.0

Enjoyed my rental and the customer service,,,,wil be back

Sandra D. 
Rating:
3.0

For some reason even though we had selected all we needed and uploaded the car edit card information the clerk was unable to locate it and when she added in charges it was $200 approx more than what our est was this did not please me at all. Will probably not use U-Haul in the future because of this

Alexandria G. 
Rating:
5.0

Please do check the height of the receiver in relation to the street level. It is an important safety check as my hitch ball assembly touched the street a couple of times and I had to reverse the installation.

AMIT R. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

service was excellent. keep treating employers well and they will continue to provide us with great customer service,

Nathan G. 
Rating:
5.0

Customer did not leave a comment.

LANDYN S. 
Rating:
3.0

Customer did not leave a comment.

Carol E. 
Rating:
5.0

Helpful, professional and funny...... great timing in&out. Thx U-Haul

CATHY S. 
Rating:
5.0

Customer did not leave a comment.

Valerie B. 
Rating:
4.0

Live and dead roaches in truck Truck need washing inside and outside. Hoping that my things are not infested .☹️

GAIL J. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Excellent service

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

BERTHA B. 
Rating:
4.0

The truck rental at watkins was great. We had a storage unit at the Millington location off Navy Rd and Hwy 51. Someone cut our personal Uhaul lock off our unit and placed a red lock on it. We did not owe money on our storage and I know its against policy to cut customers locks off their storage.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY H. 
Rating:
5.0

Customer did not leave a comment.

Gina W. 
Rating:
5.0

Have a drop box for your keys, instead of sliding them between the door.

Connie F. 
Rating:
1.0

Customer did not leave a comment.

megan S. 
Rating:
5.0

The guy that helped me was great. But I didn't have U-haul not even 45 minutes and the price was to much.

Tiffany B. 
Rating:
5.0

Customer did not leave a comment.

TERESA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gustavo S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICKA G.  |  Overall Experience 
Rating:
5.0

I had a great experience from customer service to getting a truck.the watkins location i was very please also with they serves!! I will recogmen familly and friends!!

artrisha a.  |  First Impressions 
Rating:
4.0

They were great!

fatrice b.  |  Overall Experience 
Rating:
1.0

I rented a storage unit at 6:48pm with 24 hour access. When we returned with a loaded truck at 7:30pm we couldn’t access the unit because the card was not programmed correctly leaving

Regina C.  |  Overall Experience 
Rating:
2.0

I rented the unit at 6:48pm and paid for 24 hour access only to discover at 7:39pm I did not have access. This made it impossible to unload the truck I was scheduled to return the same evening.

Regina C.  |  First Impressions 
Rating:
5.0

I LOVE THAT THE STAFF WAS FRIENDLY AN PROFESSIONAL AN HANDED MY NEEDS WHEN I NEEDED THEM. THANKS GUYS FOR ALL YOUR HELP IN MAKING MY MOVING EXPERIENCE A GREAT ONE!!! I WILL ALWAYS USE UHAUL!!!

TRACY W.  |  First Impressions 
Rating:
1.0

I asked specifically if the unit had 24 hour access and was informed I did but when i was moving I stopped to get my belongings and couldnt had to make a trip back from Arizona which is 1400 mikes!!!!

Dustin W.  |  Overall Experience 
Rating:
4.0

EVEN THOUGH THE FACILITY WAS CLEAN AND WELL MAINTAINED, I HAD A PROBLEM WITH DUST. I NEVER THOUGHT I WOULD HAVE TO DEAL WITH SO MUCH DUST! I THINK YOU ALL SHOULD LET PEOPLE KNOW TO COVER THEIR STUFF

dennis o.  |  Overall Experience 
Rating:
5.0

The staff and manager was very polite, friendly and helpful.

lisa a.  |  First Impressions 
Rating:
5.0

Outstanding

Stanford H.  |  Overall Experience 
Rating:
5.0

The process was very quick and simple

BRENT C.  |  Reservation 
Rating:
5.0

I would like to thank you for service and working with me as I was my health was not the best. Mostly a special thanks to Mrs. Carol George.

Mike M.  |  Overall Experience 
No reviews have been submitted for this location.

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