Customer Reviews for U-Haul Moving & Storage at N Watkins

1,541 reviews

2722 N Watkins   Memphis, TN 38127
(N Of I-240)

(901) 353-2051

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(901) 353-2051

2722 N Watkins
Memphis, TN 38127
(N Of I-240)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

tameka B. 
Rating:
5.0

Customer did not leave a comment.

hildegard W. 
Rating:
5.0

Please make website more user friendly.

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

CATERA D. 
Rating:
5.0

Customer did not leave a comment.

MARGARET H. 
Rating:
2.0

They charged me Twice for the same rental

Cedric L. 
Rating:
4.0

Customer did not leave a comment.

steve S. 
Rating:
5.0

Customer did not leave a comment.

Johnny B. 
Rating:
5.0

Customer did not leave a comment.

Tamara M. 
Rating:
5.0

Great

Dominique W. 
Rating:
5.0

Very friendly staff.

Frances M. 
Rating:
3.0

The workers had an issue with the amount of gas in the truck compared to something they had in the computer. Even though we used the ap and had had the paper from when we took the truck. The worker would not listen to me. He just kept saying you were supposed to verify it in the ap. I said I did and even took pictures. He said well it would show it here. Then he looked again and I had the correct amount of gas according to what was in it when I received the truck. But that didn't match somewhere else in their system. The workers need to LISTEN to the customer before just assuming we are wrong, or didn't do things correctly.

AMBER B. 
Rating:
3.0

Need the people you have on staff no what they are doing

Antonio M. 
Rating:
4.0

Easy process, convenient. I've rented uhaul many of times of the past 30 years. I've had some not so good experiences. Each location is different and it's always the employees and the store managers that make the difference. The two employees at this store went above and beyond to make sure I was good to go and for that I'm grateful. I will definitely be using this location again because of the service.

Shonnon S. 
Rating:
5.0

Everything was fine

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

Crystal J. 
Rating:
3.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Genevieve S. 
Rating:
4.0

Customer did not leave a comment.

April B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beauty w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gail F. 
Rating:
4.0

Customer did not leave a comment.

Frances M. 
Rating:
3.0

Rent to high

tamora c.  |  Overall Experience 
Rating:
4.0

The only problem was when I would go to the storage I would have to use my phone flashlight to see. The day I moved out, we got there at 11am and moved everything without facility lights., Which popped on around 130pm after we had gotten everything out of storage

Diane J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antwun M. 
Rating:
1.0

The staff was unprofessional y’all got too many hidden fee’s and the staff lies about the truck being without gas even though it’s full.

Alex W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nakia L. 
Rating:
5.0

Customer did not leave a comment.

ebony J. 
Rating:
5.0

Staff at this location are friendly and efficient.

Claude W. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Tamero P. 
Rating:
4.0

If was really good BUT I believe I had the wrong truck because my miles were off like 8000 miles lower and I only used 103mi but I have proof.

Davonica J. 
Rating:
2.0

Truck had trash in it.. employees weren't the most informative

Madelime M. 
Rating:
4.0

Customer did not leave a comment.

Brandi H.  |  Overall Experience 
Rating:
5.0

Great job Ms.Wood thank you . YOU'RE TEAM HELP NAVIGATE MY FAMILY THROUGH OUR OR DEAL KERP UP R HE GOID WORK

Mack M. 
Rating:
3.0

Could use lessiions in customer service

MCKESSON H. 
Rating:
5.0

The app would not let me submit the photos for the mileage to show what time i took the truck back

LAKEITHA B. 
Rating:
5.0

Customer did not leave a comment.

LEE C. 
Rating:
5.0

The staff was professional and helped to solve a problem that was caused by another Uhaul "storage" site. I had a great experience.

Elaine S.  |  First Impressions 
Rating:
4.0

While the truck rental was fine, the storage rental was a nightmare. Uhaul double-booked the space which caused horrendous problems for me as I drove around the city trying to find another vacant storage space. It used up my truck rental hours, burned up gas and otherwise caused a very disappointing experience.

Elaine S.  |  First Impressions 
Rating:
3.0

The woman at the counter was absolutely amazing and very helpful, however for a Saturday there needs to be more than one person. I was sent there from the store in Union after they gave away my truck. They did not have the dolly I had reserved,not the cashiers fault, b the lack of but still very frustrating the lack of communication between stores. It seems the reservatiosn should be handled by the people in the store, not outside.

RACHEL M. 
Rating:
1.0

Worst experience ever And I also have pictures from the U Haul itself being nasty with broken mirrors to the representative being argumentative and very nonchalant.

Jessica J. 
Rating:
5.0

Customer did not leave a comment.

MACK M. 
Rating:
5.0

Customer did not leave a comment.

Paulette H. 
Rating:
1.0

My storage area had a big whole in the wall and the door is to low would not rent it again

MONICA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAVIER G. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn J.  |  Overall Experience 
Rating:
5.0

Very happy with drop off.

CAROLYN S. 
Rating:
5.0

Customer did not leave a comment.

SUSAN Y. 
Rating:
4.0

I was unable to call direct to this location. Number redirects to home office. This is very frustrating. After 2hrs, I never spoke with anyone. Vehicle had check engine and air bag warning lights on. Staff was courteous and helpful. You can tell they like their job. .

VANESSA S. 
Rating:
5.0

N/A

Marissa W. 
Rating:
3.0

I had to go to three diffent locations. Horn Lake, MS said the equipment was on Lamar, when I got there they said it wasn't there. They had to find a uhaul trailer the size I'd ordered. the place was fine the people were fine, but the system SUCKED.

CHRISTINA B. 
Rating:
5.0

Customer did not leave a comment.

TRAICA J. 
Rating:
3.0

The price for driving 20 miles for 2 hours of driving cost me $120 when should have cost me half that I won't be using your service anymore because it costs too much damn money

charles L. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
3.0

I need a receipt

GILBERT V. 
Rating:
3.0

Customer did not leave a comment.

MYLA M. 
Rating:
1.0

Having everything available

JENIKA W. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA G. 
Rating:
3.0

The truck definitely could have been cleaner and the tank was half full. I always fill the tank whenever I rent from Uhaul. I thought that was just standard protocol. I had to clean the truck with Clorox wipes. Wrote using it because it just wasn't up to par. Can't risk it with COVID-19 still around. There was nobody at the front desk when I arrived and I waited for 5 minutes and called the GM's cell phone that was hanging from a sign on the front door for assistance. The overall experience could have been better, but I still enjoy using Uhaul over Penske, Budget and Enterprise definitely. Thank you.

Burbon R. 
Rating:
5.0

Customer did not leave a comment.

Jasper C. 
Rating:
5.0

LaToya was professional, courteous, and very helpful.

GREGORY S. 
Rating:
4.0

Customer did not leave a comment.

Kellie W. 
Rating:
5.0

Always great and friendly customer service 👍

JHERICKA B. 
Rating:
5.0

The customer service team was courteous, knowledgeable, and professional.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

FLORENCE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATASHA G. 
Rating:
5.0

Nothing All way's take care of me

michael J. 
Rating:
5.0

Customer did not leave a comment.

Anas M. 
Rating:
5.0

Nothing needs to be done, everything was perfect!! Customer service was excellent!!!

Tamara C. 
Rating:
5.0

Customer did not leave a comment.

JOYCE I. 
Rating:
5.0

NOTHING BUT A LITTLE LOW FOR ME 🙌🏾🩸🩸😃🥰 VERY GOOD Y;ALL THANK;S

LENETTA G. 
Rating:
4.0

Customer did not leave a comment.

nicholas O. 
Rating:
1.0

Fire Kurris Woods.

FALLON G. 
Rating:
5.0

No issues

latonia ` r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mack M. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE B.  |  First Impressions 
Rating:
5.0

Very attentive I pulled in and he was out there within two minutes very friendly very cordial

kenneth G. 
Rating:
5.0

Customer did not leave a comment.

Latoya H. 
Rating:
4.0

The vehicle needed it wiper blades they were torn up and it smelled awful.Have someone to clean the cab part of the vehicle as well.

Virginia M. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA W. 
Rating:
2.0

Clean the equipment due to COVID-19 please.

Rating:
4.0

Fast and friendly services

JOHNNIE H. 
Rating:
5.0

This location had friendly staff, but one on Lamar had a rude customer servicer, you all on this location has personable staff, the one on Lamar was closer to where I lived, but not courteous or friendly, they need much improvement. But you all keep being courteous and caring about your customers and God will keep blessing this location. Thanks Mrs. Cody

HENRIETTA C. 
Rating:
1.0

Customer did not leave a comment.

Sharon M. 
Rating:
4.0

No , the time office hours was great.

ada D. 
Rating:
5.0

No need to improve nothing everything good

Jose H. 
Rating:
5.0

Very professional,courteous and very helpful

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

TRINISHA C. 
Rating:
5.0

Top notch service. They went far and beyond to find us a truck within ten minutes

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Sylvia G. 
Rating:
5.0

Nothing everyone and everything was awesome

Lakeisha M. 
Rating:
4.0

Customer did not leave a comment.

Mose P. 
Rating:
1.0

Customer did not leave a comment.

Trecia T.  |  Overall Experience 
Rating:
2.0

I was impressed with the agent at the Uhaul location. He was handling multiple customers on different computers simultaneously to reduce the wait times. And he did an excellent job. I was in and out in few minutes. I rented a 9-Foot van and a dolly. The Van had multiple warning messages for me. The tire pressure was low. And I was getting the TPMS sensor warning along with the low windshield fluid warning.

Shabaz M. 
Rating:
5.0

Customer did not leave a comment.

Veronica E. 
Rating:
5.0

You are did everything right so nothing needs to be changed and and I will be renting again from you all and I will recommend you to my friends and family thank you

WILMA P. 
Rating:
5.0

Everything went exceptionally well!

David T. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
2.0

Customer did not leave a comment.

TEVEN K. 
Rating:
5.0

Customer did not leave a comment.

KAREY F. 
Rating:
4.0

Not Really Every Thing was Good

WILLIE R. 
Rating:
2.0

Why did my rate change? Not happy.

jay Y. 
Rating:
5.0

Customer did not leave a comment.

Melvia A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melvia A. 
Rating:
4.0

Please get ms. Marry some help. You guys should have a “ cleaners” person only ! Because of Covid is still surfacing, one person should clean the vehicle ! Two people should be inside. The doors should be wipe down daily. Ms marry can't do it all by her self, although she's amazing, she needs help!! And more trucks!!

Maurnell L. 
Rating:
5.0

Customer did not leave a comment.

ANGELA R. 
Rating:
5.0

Customer did not leave a comment.

Andreah S. 
Rating:
5.0

This location was excellent. My experience prior to arriving at this location was horrible. I was bounced around multiple locations and spent 2 hours trying to find the truck I ordered 4 days earlier.

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

Stacie W. 
Rating:
4.0

No one gets 5. Great service. They need an extra hand during the busy times.

David A. 
Rating:
5.0

Awesome customer service

ANTHONY H. 
Rating:
5.0

Customer did not leave a comment.

THYMIA R. 
Rating:
2.0

Fix the online reservation system. I should not be able to reserve a truck only to show up to the location and be told no truck is available. Then I called the 800 number only to be transferred 3 times. I was given a location 10 miles from my home only to still arrive at the location to be turned away because they didn't have a truck. The location called me back about 5 minutes later and worked it out to provide a truck. If it wasn't for them I was certainly never renting from U-Haul again, At least in the short run. This whole situation could have been avoided if the online system or the inventory at the locations where correct.

Marquette S. 
Rating:
5.0

I love this location only

mckenzie w.  |  First Impressions 
Rating:
5.0

Loveeeeeeed the young lady that assisted us. She was very professional and ensured we had everything we needed. Will always return to this location if needed.

Paige B.  |  First Impressions 
Rating:
4.0

I have another storage with public storage would not recommend them to anyone ever. Would definitely recommend uhaul!

Cynthia R.  |  Overall Experience 
Rating:
1.0

Walls were dingy and had water damage, the floors were about rotted out, and it has a really bed odor so now my things have a stench. The first unit we rented the guy needed my husband to cut the lock for him only to find it full of trash and broken glass so had to take a different unit. This place is in dire need of updating and repairs!!

Falen N.  |  Overall Experience 
Rating:
1.0

This is a very run down location. The unit we rented was locked and the customer service rep only had a hammer and screwdriver to remove the lock so we used our own power tool to cut it for him. When opening the unit someone had left trash and broken glass all inside of it so I requested a different unit. The next unit was ok but the floors are rotting out and the walls show water damage. I'm pretty sure there are roaches too. We are using the unit to store bicycles and a few large containers we travel with but definitely cant wait to get our things out of there!! The price is extremely too high for what you get as well!! Would never rent here again and would not recommend to anyone.

Falen N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gustavo S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICKA G.  |  Overall Experience 
Rating:
5.0

I had a great experience from customer service to getting a truck.the watkins location i was very please also with they serves!! I will recogmen familly and friends!!

artrisha a.  |  First Impressions 
Rating:
4.0

They were great!

fatrice b.  |  Overall Experience 
Rating:
1.0

I rented a storage unit at 6:48pm with 24 hour access. When we returned with a loaded truck at 7:30pm we couldn’t access the unit because the card was not programmed correctly leaving

Regina C.  |  Overall Experience 
Rating:
2.0

I rented the unit at 6:48pm and paid for 24 hour access only to discover at 7:39pm I did not have access. This made it impossible to unload the truck I was scheduled to return the same evening.

Regina C.  |  First Impressions 
Rating:
5.0

I LOVE THAT THE STAFF WAS FRIENDLY AN PROFESSIONAL AN HANDED MY NEEDS WHEN I NEEDED THEM. THANKS GUYS FOR ALL YOUR HELP IN MAKING MY MOVING EXPERIENCE A GREAT ONE!!! I WILL ALWAYS USE UHAUL!!!

TRACY W.  |  First Impressions 
Rating:
1.0

I asked specifically if the unit had 24 hour access and was informed I did but when i was moving I stopped to get my belongings and couldnt had to make a trip back from Arizona which is 1400 mikes!!!!

Dustin W.  |  Overall Experience 
Rating:
4.0

EVEN THOUGH THE FACILITY WAS CLEAN AND WELL MAINTAINED, I HAD A PROBLEM WITH DUST. I NEVER THOUGHT I WOULD HAVE TO DEAL WITH SO MUCH DUST! I THINK YOU ALL SHOULD LET PEOPLE KNOW TO COVER THEIR STUFF

dennis o.  |  Overall Experience 
Rating:
5.0

The staff and manager was very polite, friendly and helpful.

lisa a.  |  First Impressions 
Rating:
5.0

Outstanding

Stanford H.  |  Overall Experience 
Rating:
5.0

The process was very quick and simple

BRENT C.  |  Reservation 
Rating:
5.0

I would like to thank you for service and working with me as I was my health was not the best. Mostly a special thanks to Mrs. Carol George.

Mike M.  |  Overall Experience 
No reviews have been submitted for this location.

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