deanea m. on 9/18/2016
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Young lady who checked me in was great. Man in parking lot was very helpful in telling me where to park and telling me what I needed to pull enclosed trailer
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norris y. on 9/18/2016
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Poor communication
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CAUDREY R. on 9/16/2016
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The mileage was not collect on paper when leaving out. They tried to charge 50 miles over what I drove.
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David C. on 9/11/2016
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n/a
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Monica W. on 9/4/2016
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New staff and new trucks. Clean trucks.
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JIM N. on 8/28/2016
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Manager and staff were very professional. Excellent service..
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PATRICE AND/OR C J. on 8/26/2016
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Nothing to improve. Excellent customer service! The General Manager Mr Jury was responsive and went out of his way to assist!
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John H. on 8/22/2016
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Excellent service, quick check in and return. Great experience!!
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Sharon D. on 8/15/2016
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Wonderful customer service.
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Orval f. on 7/31/2016
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Truck we reserved was not available when we arrived to pick it up. ...we had to go across town to finally get a truck. .. unacceptable
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REBA B. on 6/30/2016
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We made a reservation online five days ago. When we arrived at the location we were told they didn't have the truck we reserved. We were given a van instead which barely fit the items we were moving and made the move much more difficult than if we'd had the size truck we reserved. The clerk we dealt with was very polite but didn't seem surprised they didn't have a truck for us. She said that just because we'd reserved a truck online and gotten a reservation confirmation didn't mean that there would be a truck available when we arrived to pick it up. While we were there another customer came in to pick up a truck he'd reserved directly with the location by phone the day before. They didn't have a truck for him or any alternative. We returned the van three hours later and there were two people at the counter when we arrived complaining that the truck they'd rented wasn't available. Obviously a reservation is meaningless. Very, very poor service.
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virginia w. on 6/30/2016
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They were very helpful excellent customer service
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Lois D. on 6/29/2016
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I called the day after dropping off my u-haul to make sure everything was ok only to learn there was a problem with the 'gasoline level' left in the truck. I.E. I supposedly bought it back with less gas than I should have and they were charging me outrageous penalties. I am glad I called. I explained the u-haul was returned exactly as received. They insisted on me bringing back my contract for them to view. Long story short, the manager and lady working the counter both reviewed my contract and credited my card because it was their error. *Note: The agent I spoke with, nor the manager who assisted ever said we are sorry for your inconvenience even after I mentioned I left my job abruptly in order to 'bring' the contract to get this issue resolved, couldn't I have faxed the info? An apology would have went a long way with me. With the exception of the lady who rented the u-haul to me upon arrival .... I received poor service from the others. I've used this location consistently, I don't know that I will again.
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ANTHONY S. on 6/23/2016
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I can't thing of a single thing.
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ALLEN C. on 5/31/2016
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I requested a 10' truck from Summer Ave in Memphis several days in advance. I also specifically asked if I would be able to pay with cash and was told yes. The day before pick up, I was informed that no 10' trucks were available at that location and I would have to pick up at No. Watkins location. They didn't know this when I reserved?? The girl couldn't tell me how far away that was from Summer Ave. (we were coming from out of town) and only said it was "not too far". It was probably at least 12 miles further away and in weekend holiday traffic. Was then told that we could not pay with cash, but had to use a card. When we finally arrived at our moving location, the movers were already there and waiting for us, costing additional money for them. Don't plan to use UHaul again. Will go with another company.
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William O. on 5/30/2016
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The staff was friendly, and very helpful. They sought to do whatever they could to make you feel welcomed.
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Nicholas H. on 5/28/2016
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It was the smoothest, most fair truck rental I've ever experienced.
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