Customer Reviews for U-Haul Moving & Storage at National Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at National Rd

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RONALD H. on

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Timothy B. on

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Agent worked to accommodate me at the last minute. Was very helpful.

Thomas D. on

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janes S. on

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demond d. on

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Everything was great

lisa M. on

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My nightstand and bed came back damaged. The hardware to parts of my furniture was lost. I replaced some but a couple pieces I can't recover.

alan K. on

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we reserved a 26 ft truck and was call the afternoon before and told they only had a 20 ft truck. Then we were charged for extra miles since we had to make extra trips due to a smaller truck size. More notice or being told of other locations that might have been good.

Christina H. on

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donald m. on

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Pleased

lola D. on

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I think you all nailed it. Thanks for being there for me .. when I need it the most.

William E M. on

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The friendliest customer was I have ever dealt with

demond d. on

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Everything went well. Service was great

Kenneth C. on

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Truck smelt like smoke

Dolph D. on

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Crystal M. on

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I was not told about needing to check the truck in via a website. I, nor my husband were able to get wifi at the drop off location. The phone customer service person is who told us how to check it in after hours when dropping it off. She was unable to do it one the phone but made notes so the next morning the location agent checked it in.

jared A. on

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The truck we rented had “sticky” a/c controls. That is, they worked, but they didn’t work smoothly. We wondered if perhaps some soda had been spilled and gotten inside the console. Just FYI on that. In other news, the estimates of truck capacity were no where near what we needed. Granted, we are novice movers, but we had a 2 bed room apartment. We had to make 3 trips to get every thing (and that doesn’t account for 3 trips in our cars as well). This isn’t a complaint, for really everything we experienced using your company has been top notch—just didn’t make our visions of capacity.

Heidi L. on

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Back of truck had a red fluid on the floor which made it so slick. Fuel was below a 1/4 tank so had to get fuel immediately. Only 30 miles to empty. Friendly staff and fast service with mobile app.

MICHAEL F. on

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Don C. on

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Trash behind the seat and smelled of smoke. I do t appreciate a rep saying she saved a wuote over the phone, hen get there to hear it double in price, spend 20 minutes to hear ahhh, I will do it thos way and adjust it when you get back to hear it's double when I drop the truck off then another 20 minutes tues to straighten it out. They both were very helpful and professional, But your system is jacked

Chasity A. on

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They rented unsafe equipment that wasn't even hook up to my vehicle by the manager of all people. Then he lies to my hubby. Then refused to bring me a properly functional trailer. I will never use this location again. There was no tail or break lights on the trailer and no license plate

victoria K. on

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jared A. on

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I had problems with reserving on the website. apparently I made two reservations for different pickup locations. it was just a mess. when we went to use mobile pickup, I couldn't get it to work. I couldn't even sign into my reservation. it said my phone number didn't exist (even though I'd been text messaged at that number). however, the gentleman at the pick up location was very helpful and super quick to get us on our way.

James M. on

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Coye G. on

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The U Haul had a smell but other than that it was good

Erica K. on

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Tamberly M. on

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Jane S. on

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I've never head any problems dealing with the Richmond Indiana location. Always helpful employees at that store.

George S. on

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Kevin S. on

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Easiest rental ever.

Peter M. on

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Lewis B. on

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Paul S. on

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Cresent H. on

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Vickie M. on

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Jeremy was very helpful and both men were very friendly and pleasant to do business with.

Brandon W. on

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gesue c. on

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Great service

TONYA P. on

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Best facility ever used. Staff was top notch, hope we can find one close to being as great as they were👍x 10

Jim H. on

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Staff went above and beyond to help me. I was very happy with my experience.

cherry h. on

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Very easy to work with! Thanks for Everything Richmond, IN UHAUL has done to provide an easy transition for our family!

Bari S. on

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I appreciated the fast service and great advice from your representatives yesterday which made my move less painful. Thank you.

Cheryl L. on

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Thank you for being so kind.

anne m. on

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I found the staff to be very helpful and courteous.

janet s. on

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The guy there was wonderful to me.

rebecca c. on

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Thank You for the services you offer!

Michelle A. on

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Rex H. on

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Very clean, I would recommend uhaul in Richmond, Indiana to all who needs a storage unit or truck

Kevin O. on

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The gentleman that helped me was courteous and to the point. I was very pleased with his patience with me in helping me understand the electronics that I was unfamiliar with.

jill p. on

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We were very happy with the storage facility and the excellent customer service.

DANIEL P. on

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Very helpful staff and convenient access

linda b. on

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I would definitely recommend to family and friends!

Brian W. on

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This place was GREAT to me.