Customer Reviews for U-Haul Moving & Storage at Noland & I-70

Rating:

5.0

Nothing hopefully next time I have my 20 feet but it worked out perfect

Rating:

5.0

This was my second time using this location. When we pulled up to the lot and representative came out to meet us, engaged in conversation with us, he was extremely friendly and told us exactly what would happen next. I’ll only rent from my local U-Haul on Noland Rd. Superior service at Noland Rd.

Rating:

1.0

I felt like I was overcharged for the car carrier. Also they didn't have truck and car auto transport ready.

Rating:

3.0

I booked a truck to move from the Kansas City area to the Dallas area. My truck broke down at the Kansas Oklahoma border and sitting on the side of the road for two hours on the tow truck. They ended up having to keep the truck overnight in order to get me back on the road and offered me no compensation for the inconvenience. They actually attempted to charge me for going over on my allowed mileage. This was a horrible experience and we will never use U-Haul again.

Rating:

4.0

The staff was helpful and knowledgeable.

Rating:

5.0

Pricing seems to be getting higher for a single day same place drop off from where I reached. Please consider reducing this. For a 3 to 5 time quarterly rental I may be better owning a trailer.

Rating:

3.0

It was more traveling than I wanted as I am in blue springs and there is a neighborhood one only 1.5 miles away

Rating:

4.0

I really like the available of the bid inventory but the lot size is very crowded

Rating:

5.0

I had my cargo damaged during my rental period. I had the insurance and filed a claim. I received an email and a phone call that went to voicemail. I have been ignored for 5 months now from the claim handler with no return phone calls or emails. Use caution. Doesn’t look like they will follow through. I’m out the cost of a riding mower.

Rating:

5.0

I received the best service. 5 stars. Thank you! The service man went above and beyond.

Rating:

3.0

Missoutt0vn

Rating:

5.0

There is a need for one of your employee to bring the truck out to the customer and explain all the features to the customer.

Rating:

5.0

Very helpful/kind. They really made it a GOOD experience. There was NO WAY I was "backing" that trailer "INTO" a spot LOL

Rating:

5.0

I was pleased at the service & hospitality! The girls on counter were very nice and helpful ,the guys outside were very attentive to your needs . Real Decent City Folk !! 🫡😁

Rating:

1.0

Had a reservation and thought that the truck was a large size truck for a home and a had to GET a 19.99 size truck and I had to make several trips instead of 1 TRIP AND VERY UNACCEPTABLE AND I LIKE TO WORK SMART NOT HARD

Rating:

5.0

The best to do it

Rating:

5.0

That was very kind and helpful

Rating:

4.0

Customer service was excellent

Rating:

5.0

Based on this experience I wouldn’t change a thing. The staff was very friendly and helpful! Great experience! Thank you!

Rating:

5.0

I rented a car trailer and it was in very good working order. The price was very reasonable . I was in and out of the facility less than 10 minutes.

Rating:

5.0

Thank you for providing a loaner plug

Rating:

1.0

They over charged me on my mileage. I did the same move I did 3 weeks ago and they over charged me 90 extra miles. I feel they cheated me and they took an extra $88 dollars from my account. Sad.

Rating:

3.0

Too Expensive. Other Wise, It's Not Too Bad. It's Decent. 3/5.

Rating:

1.0

Uhaul texted me 24 hours before my pickup asking me to call them. After waiting on hold for 20+ minutes, I was informed no vehicle was available within 100 miles of my location (despite putting my order in weeks beforehand). I drove 100+ miles to pick up a truck and Uhaul was gracious enough to give me a max of 75 extra miles (yes, less miles than I had to drive out of my way). The truck was late, and would shake like the Apollo 13 reentering orbit. Conveniently, the movers booked through Uhaul canceled 15 minutes before they were scheduled to show up. Uhaul informed me that movers cannot be rated for a no show/canceled service. So all these 5 star reviews you see are shielded by Uhaul preventing reviews for the worst case scenarios. In summary, do not rely on this company. Have several backup plans because Uhaul clearly has the monopoly in this field and doesn’t have any reason to be reliable in order to take your money.

Rating:

5.0

Just Great 👍

Rating:

5.0

I had a great experience. I flew in from out of town and needed a large vehicle to pickup some items for my parents. U-haul made it quick and easy to make a reservation, my cargo van was available when I arrived (early), had no issues with it and the return process was just as easy. Great Job!

Rating:

5.0

Excellent service. The van was clean, l had no issues. Thank you.

Rating:

4.0

Nothing your worker done a very good job

Rating:

5.0

Make the after hours drop off instructions a little more clear. I had to figure it all out on my own.

Rating:

5.0

Every thing went smoothly including making the reservation, pick up and drop off. Thanks.

Rating:

1.0

We was told something different and paid to much!!Very very misleading!!

Rating:

5.0

You did a great job!

Rating:

5.0

Loved them and the movers sunflower.

Rating:

5.0

The people we awesome! So nice and helpful and I really appreciate them,

Rating:

4.0

The staff was kind and helpful.

Rating:

5.0

The Representative that assisted us (Allen H) was EXCELLENT!! He was professional, courteous and very knowledgeable!

Rating:

3.0

Needed to be less crowded with equipment. The man, managing the yard was doing his job well though

Rating:

5.0

The best place to go!!!

Rating:

3.0

It took over 20 minutes for soneone to finally hook up my trailer after I received paperwork. When I returned the trailer it took even more time for someone to disconnect it.

Rating:

1.0

i dropped trailer off, employee said i checked you out as you were backing trailer up and you are good to go. i asked paid in full, employee said yes. now im billed 300$. absolutely not would i ever recommend anyone to this location. perhaps the next customer will not be told a tall tale, this happened 1 month ago and they turned it into collection already.

Rating:

5.0

Excellent customer service and vehicle was great

Rating:

5.0

Great people, good equipment, Good process.

Rating:

5.0

The truck was not in great shape at all. Unable to drive on highway due to the pulling from side to side.

Rating:

5.0

Everyone was polite and professional have done business there for years always good!

Rating:

5.0

Cruise control would be great!

Rating:

5.0

Nothing I received royal treatment.

Rating:

5.0

If there's direction where to place the Keycard for the gate would help.

Rating:

5.0

Friendly and efficient

Rating:

5.0

Nothing.

Rating:

2.0

I am writing to formally bring to your attention a very concerning and unsafe experience I had with a motorcycle trailer I recently rented from your location. During my trip, the trailer loaded with my Harley Davidson RoadKing, vibrated excessively. Upon arriving at my destination the next day, I discovered multiple serious safety issues. The passenger-side lug nuts were not even tightened—service personnel were able to remove them with their fingers. In addition, the driver-side tire had a bulge around the rim, and I had to request two new tires on the spot. I am grateful nothing catastrophic occurred on the road, but it is alarming that this trailer was released to a customer in such dangerous condition. If the wheel had come off during travel, it could have damaged my motorcycle, my vehicle, or worse—caused injury to myself or others. While roadside assistance was fantastic and handled the situation professionally, the fact remains that this incident should never have happened in the first place. Equipment should be properly inspected and maintained before being rented out. I would like to know what steps U-Haul will be taking to address this matter and to ensure that no other customer has to experience what I did. My expectation is that safety be taken seriously, and that your location reviews its inspection process immediately. Please let me know how you plan to resolve this issue. I would appreciate a prompt response.

Rating:

5.0

Nothing. Everyone I worked with, including a phone call, was helpful, courteous, and a pleasure to work with.

Rating:

5.0

Excellent customer service

Rating:

5.0

Keep recommending the most reasonable items!

Rating:

4.0

Thanks

Rating:

5.0

An employee was already in the yard, directed me where to park and I was on my way in no time.

Rating:

4.0

Keep up with the good work

Rating:

5.0

Keep up with the good service.

Rating:

5.0

Nice storage unit. It was very clean upon move in and even had one of those small rodent boxes in the corner. Great staff at this location too!

Rating:

5.0

I myself will be returning to utilize that business in the near future.

Rating:

5.0

We drive extra to use this location. Above and beyond friendly, helpful and caring staff. I have shared this with them both in person and on the phone. I think people are too free with complaints, but not so much when things go as they should and want them to hear the good!

Rating:

4.0

Everything was good for the most part just a lot of confusion in the beginning, which took hours little frustrating, but it all worked out

Rating:

5.0

The Noland Road location is wonderful! General Manager and counter staff were excellent! Great location.

Rating:

5.0

They are so kindly.there easily to respond.efficient.clean ..there keeps al my staff and very good condition .definitely. I will recommend this place to keep your staff it’s clean ,secure and services 10 + 5 star

Rating:

5.0

Very nice place!

Rating:

5.0

Very positive and helpful people.

Rating:

5.0

I wanted to tell you that MAURICE and TYLER were there when I dropped off my trailer and rented a storage unit. Let me tell you that these two young men were so wonderful without dealing with customers!!! They are polite, intelligent and were so kind to me. MAURICE helped me with an issue I had and he went above and beyond to help me with such kindness. Customer Service Is so key in every business!!! MAURICE is such a great employee!!! He needs to be given an award for his service there helping customers that are stressed from moving. They were both great guys. I just dealt with Maurice with this situation. I am now considered the “older generation” and Maurice sure made me have a lot of hope for the younger generation. Maurice needs to train people in the world in outstanding customer service. This man will go very far in life! Thank you for hiring him. I have used this location two times before and EVERY SINGLE TIME it has been such a very pleasant experience. I do not write reviews usually, but the very outstanding customer service and competency at this location needs to be brought to the upper management’s attention. I WOULD HIGHLY RECOMMEND THIS U-HAUL LOCATION TO EVERYONE!!! Thank you!!!!

Rating:

4.0

The business has gotten to good/big for your locations. No longer have customers parking spaces.

Rating:

5.0

Best crew

Rating:

5.0

Great staff!!

Rating:

4.0

Everything was very good except the price. I think it’s still to high.

Rating:

5.0

I’d like to thank Allen for securing my unit after the movers moved it in and didn’t lock the unit. Everyone was very helpful and pleasant. I will recommend and use you guys in the future. I didn’t get my guy name - who walked me to my unit on my first visit there and he was also helpful on my move out date & with closing out my account. Thank you.

Rating:

5.0

Best customer Service!

Rating:

5.0

I just want to give a big huge shout out to Allen and his team. Everyone was so nice and accommodating, it made this day just a little bit easier. Thank you guys so much!

Rating:

3.0

Security is questionable as when I was there I would see people walking through it with pack packs and the gate was open a lot, maybe it was not working cause my card did not let me in and sometimes it was just open I don't know, but the other thing that I was concerned about was an employee hit my van with a 26 foot U Haul truck I was parking in the back by my unit. The manager at that time was not helpful Frank Holloway acted like it was my fault. He would not give me access to the camera recording and tried to deny it but I had it on my dash cam and got the claim taken care of what a mess. Also when I checked out the printer was not working and I need to get a receipt please. Sincerely DG

Rating:

2.0

To received a Truck with barely enough gas to make it to a service station. They stated I could get towed back if it runs out of fuel. That was unacceptable and Very Scary

Rating:

1.0

Sold my unit even after I made multiple attempts at contacting the manager and send emails. No response from them at all then to send me a bill for what was left after they sold the unit

Rating:

5.0

The time I been with them they been very friendly and kind

Rating:

5.0

BEST UHAUL SERVICE! GIVE THADDEUS DIAMOND A RAISE PLEASE

Rating:

5.0

The staff are awesome especially Mr. RJ and his (2) biological brothers who work at the listed location were extremely friendly, courteous, respectful, supportive, helpful and very professional. They did an awesome job with customer service which they took to a whole new level. Several words to describe Mr. RJ is phenomenal and Man of the Universe that helped me out yesterday that words cannot describe. Mr . RJ is very intelligent, knowledgeable,, articulate and a good face for the company. Kudos to Mr. RJ and his (2) brothers that work alongside of him at the front counter at U-Haul Rentals which is located at 4312 S. Nolan Rd Independence, Mo. RJ and his brothers are the dynamic duo with quality and excellent service. I am extremely satisfied with the awesome customer service and I am a Happy Camper. Michael McKenzie

Rating:

5.0

The staff there was friendly and helpful

Rating:

3.0

While the uhaul office staff members were GREAT, the uhaul experience entirely has been HORRIBLE!! From the miscommunication, to being mis informed, to being giving the run around, to also swindling me out of money i did not owe. I will absolutely refrain from using the UHAUL service in the future!

Rating:

5.0

RJ is the best customer service rep! Always ready and willing to help anyway he can, with a smile!

Rating:

5.0

Very friendly.

Rating:

5.0

Thank you.

Rating:

3.0

Not a lot of staff during the day or night. So anytime you go in there be prepared to wait. If you have a unit on the far back side. Good luck getting in, they park all of the big trucks back there. So if you need to get in your storage randomly like me, it was a hassle. They need to find another lot close by to park trucks.

Rating:

2.0

Was told that storage would be pro rated wasn't

Rating:

5.0

The bathroom and storage area are very clean and small great

Rating:

5.0

They we’re great

Rating:

5.0

Frank Holloway is awesome!

Rating:

5.0

Frank Holloway was friendly, fast, AND professional!!! He gets an “A” for customer service!

Rating:

3.0

Gate card wouldn’t let me in guy didn’t hear horn to let me out and he didn’t take your guys lock off so I couldn’t get in it I just put my lock on it. How long before gate is fixed and I am going to need my card to open the gate but yesterday it wouldn’t so how do we fix that

Rating:

5.0

Frank Holloway was GREAT TO WORK WITH !!

Rating:

1.0

Upon arriving no one came out to help. Went into store where employees were gathered in a group loud and using very loud profanity that was unacceptable. No one knew what they were doing. Had to ask for assistance to get in gate and was treated like I was stupid!!!! However the staff neglected to activate my access code. This is just a piece of my story !!

Rating:

5.0

All the employees wonderful and vey helpful!!

Rating:

5.0

It was okay

Rating:

5.0

I've never had better service than what I experienced at this facility please keep up the great work....I really felt how you care about your customers, you made a stressful day easier than it should have been..to frank who took care of all of my needs with a smile and left me in aw I appreciate you , you are a good man You deserve a raise

Rating:

3.0

Uhaul gas wasn't correct but didn't want to turn around. Plastic bumper fell off prior to leaving. Light came on for either oil or fluid and no one had maintained vehicle prior to pick up

Rating:

2.0

Sold my items for more told me less amount so I would owe money distortion

Rating:

5.0

The store representative was very helpful in getting set up.

Rating:

5.0

They was nice every time I call to make a payment and ever help full of I had a question

Rating:

5.0

I had to get a storage unit for several months. I wanted climate control due to the nature of some of my belongings and not wanting them humid or cold or too hot. The unit was the perfect size and clean, well lit and secured, along with the climate control. The staff at this uhaul location were always friendly, helpful and reliable! I hope I do not need storage again, but if I do I would definitely pick this place again.

Rating:

3.0

Gate was broken for the two months that we used the storage unit and this made the facility totally not secure and also limited the hours that we could access the facility since the gate was closed during off hours.

Rating:

3.0

Had my stuff in storage for 2 days in the month of July and had to pay for the entire month. That’s was ridiculous. I should gave been prorated for the 2 days and just pay that. I can see for 15 days having to pay for the entire month but 2 days??? An absolute rip off! I won’t use you service or recommend it to anyone.

Rating:

5.0

Very nice team led by an incredible manager!

Rating:

5.0

Frank was great and extremely helpful.

Rating:

4.0

Rates continued to rise. Moved to half the price around the corner.

Rating:

5.0

All the guys that helped me was very good with Customer Service

Rating:

5.0

Everyone was always so nice to me. When I had an issue with my lock. And when I needed an extra dolly and when I left. The guys there where so sweet and worked hard. Great job seeing the guys work and not joking around they took their jobs serious. Thanks U-Haul on Noland in Independence.

Rating:

5.0

The first person we spoke with to reserve the uhaul was rude and there was yelling in the background. The gentleman I spoke with with I got to the store was very nice and helpful. When we got to where we needed to go, Frank was amazing. This move was really rough but, he made it a little easier for us.

Rating:

5.0

Only issue was on shady side and ice wasn’t melted. Just a bit difficult to empty unit.

Rating:

5.0

Great staff

Rating:

5.0

Great experience. Frank was a tremendous help.

Rating:

5.0

I rented for almost 9 months and had no problems. When I went to retrieve my items, the process went really smooth. I would definitely use U-Haul again.

Rating:

5.0

Thanks to all the employees for there help

Rating:

5.0

Everyone was always friendly and professional. They are great people.

Rating:

4.0

The person who checked us in seemed to cop a bit of an attitude and told us there was nothing in the computer for us, despite us having visited the location a week prior and having it confirmed. He did eventually find it. The other two gentlemen were pleasant and helpful.

Rating:

5.0

Frank and his team at UHaul were friendly, helpful, knowledgeable, kind, and professional!! I was told last minute I was unable to move in to my new home, and Frank went out of his way to help me figure out how to get storage and return my uhaul to his location. He really turned my stressful day into a thankful day that there are caring people in this world. WONDERFUL customer service!!! Thank you!!

Rating:

5.0

I couldn't have asked for better service. RJ in particular was my man. He was very professional and helpful all of the time. Earlier in my storage days, I was in a U-Haul out in the country in Lee's Summit area. The Independence storage was hands down the best experience. Thank you for taking care of my things and for (taking my money... ha. ) all of these years. My very best to RJ.

Rating:

5.0

Everyone has always been very helpful, professional, and courteous.

Rating:

5.0

Pickup and drop-off was easy and painless. Was able to do so from my phone so I didn't have to go inside for assistance. Will use them again for future moves.

Rating:

5.0

That kid at the front desk was good. Knowledgeable, polite and on the ball. Keep him around and give him a raise. Dead serious, he'll be running his own place one day if he's not the boss already.

Rating:

5.0

Thank you!

Rating:

5.0

Sad to see Mark Kocinski leave after all these years. He retired. He was always so good to work with. The store has a good crew though so I'm sure they will continue to provide great service to the community.

Rating:

5.0

The staff was very knowledgeable and helpful. I was moved into my new storage unit in no time.

Rating:

5.0

I have been with the Noland rd Uhaul storage on and off since 1988 and have always gotten excellent service from Mark and everyone there. Thank you all very much for helping me whenever I needed your assistance.

Rating:

1.0

"YOUR ON-SITE EMPLOYEE'S ARE HELPFUL, BUT YOUR RESPONSE TIME TO TALK WITH ME WAS VERY DISSATISFIED, & YOU GUY'S REALLY NEED TO STEP UP YOUR PERFORMANCE ON CUSTOMERS INCOMING CALL'S , FOR ME TO WAIT UP (10-15 MINUTES) & THEN GET DISCONNECTED IS NOT ACCEPTABLE, THEN HAVE TO CALL OTHER U-HAUL HERE IN KCMO ( KANSAS CITY,MO), TO JUST HOPE TO TALK W/ SOMEONE IN ORDER TO TRY PAYING MY STORAGE UNIT PAYMENTS CAUSE THE ONE PLACE I WAS RENTING FROM NEVER , EVER PICKED UP MY CALLS & THAT'S WHAT HAS ME ANGRY, BUT I'M. OUT OF THE STORAGE UNIT, & THAT'S ALL I HAVE TO SAY!!!!"

Rating:

2.0

Horrible customer service when we set up the unit. If we didn’t have a time frame, we would of went somewhere else. Kept items in storage for 4 months, over half our items were covered in mold.

Rating:

1.0

High prices for a small box never again lost so much money and being treated as a stranger and getting no help during a recession was not good

Rating:

4.0

Great customer service, the store Manager and staff very helpful in helping meet all of my needs. Especially when, I changed my mind at the last minute about the lock for the storage door.. Very friendly staff and courtesy of needs for customers during the pandemic. Gave clear instructions of what is required and necessary for customers safety at their location.The cleaning lady also very prompt and nice..strong team with strong skills to meet customers needs for storage and moving... Thank you for the standard of excellence.

Rating:

5.0

Very good people always ready to help.

Rating:

5.0

Amazing ppl skills great personality nice area

Rating:

5.0

Frank and crew were awesome. I got a storage unit and realized it was too small. They all jumped in and got me a larger unit and was in and out in no time!

Rating:

5.0

Staff was always courteous and helpful. Cool Beans!

Rating:

5.0

Friendly and very helpful folks at this facility. Unit itself was clean and ready to occupy and the dollies located at the inside dock made the transfer so much easier. Glad I found them.

Rating:

5.0

The staff is amazing!

Rating:

4.0

Good storage facility to rent from. Only downside is ease of access to doors to reach inside units (i.e. parking is not very good without blocking everyone else from thr access doors)

Rating:

5.0

I love Uhaul on Noland and I-70! I will definitely go back if i ever need storage or a moving truck again. Awesome customer service and fair prices.

Rating:

4.0

Only concern is that a couple of times security gate was left open. Eg. I was at my storage and security gate was open entire time (15min.) I was there.

Rating:

5.0

Awesome experience! Thank you for everything!

Rating:

5.0

The staff was very friendly and very helpful. I would recommend U-Haul because they are very friendly and they take care of you like family. Also U-Haul will make sure that you have everything

Rating:

4.0

I did not say excellent, because when I got to my storage unit for my first time All the way around in the back, It was LOCKED... Could not get in & can't reach by phone. TIGHT slide loc Andy Great!

Rating:

5.0

The staff was very friendly and super helpful. We had an issue at a different location with a storage unit and truck, but this staff here at this location went out of their way to solve the issue.

Rating:

5.0

The manager on duty was more than willing to assist me and help. Every other worker that day that we interacted with were all very friendly and made my overall experience excellent.

Rating:

5.0

Great service

Rating:

5.0

I've rented trucks and storage spaces from U-Haul stores in other parts of the country and this location is by far the best. They should be used as an example for the whole company. Wow!

Rating:

5.0

Gary and Mark provided excellent customer service.

Rating:

5.0

Highly recommend !!!!! They are very helpful !!! Thank y’all!!!

Rating:

5.0

The young man who was helping me was really nice about all the different options I had.thank you

Rating:

5.0

Great services

Rating:

5.0

Mark is nice to work with.

Rating:

5.0

Excellent service

Rating:

1.0

I had mice in my unit, it destroyed my furniture, the store manager Mark thought this was very funny and he actually knew of mice in the units. This is a joke the manager is a joke, seriously.

Rating:

3.0

Location appeared well staffed, still there were long lines too often. Magnetic cards for the gates didn't work, had to wait to get fixed in a long line. But I would recommend this store overall.

Rating:

5.0

I have used the services at this location many times and the staff have always been very helpful and professional. All of your locations should strive to be as good as this one.

Rating:

1.0

My unit was infested with mice droppings! I had to get rid of most of my things!!! And hire someone to clean and sanitize my furniture!!!