Customer Reviews for U-Haul Moving & Storage at Noland & I-70

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Noland & I-70

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Joseph W.
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Customer did not leave a comment.

WESLEY H.
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Customer did not leave a comment.

Mark M.
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Very helpful and courteous

Janice S.
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Customer did not leave a comment.

Tina O.
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Kenneth J.
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MICHAEL S.
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The staff went above and beyond to make this a good experience. The gentleman that assisted in hooking up the ensured equipment was hooked up and properly functioning. Even helped me identify a blown fuse. Very much appreciated!

Michael R.
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Everything went very easy, and the help was great.

Dylan W.
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I want to recognize Bryan for going out of his way to help me fix a blown fuse on my truck at turn in. Very helpful and friendly employee!

Cyrill G.
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All went as planned

Teesha M.
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Customer did not leave a comment.

Todd M.
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Frank T.
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Gemycah J.
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Joseph K.
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The truck was filthy inside and out. I had to clean the windows to safely see out the windows and mirrors. The truck also stunk inside. The employee sprayed some air freshener inside that helped hide the smell. It was terrible.

Aleea B.
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Customer did not leave a comment.

Olivia D.
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Marcus T.
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MICHAEL B.
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Fastest I've ever picked up at uhaul before and quick drop off

Lawrence L.
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Ordered a truck, waited out front while staff was sitting in office not paying attention, asked another staff person and they didn't get the other person(s), and then I didn't get my hand-truck/2-wheeler. No one seemed to be working together, was a frustrating experience... waited on several occasions to get a simple truck ordered. SMH

Jesse R.
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Anne S.
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christine H.
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Jan'Tel H.
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Thanks a million!

THOMAS H.
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Customer did not leave a comment.

Shelby P.
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Helping the next person in line!!! Not taking other people in from behind

Christina M.
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Customer did not leave a comment.

Carolyn C.
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Extraordinary service, fees and equipment. I'll be back again and thank you.

Tymecka S.
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Customer did not leave a comment.

Jeff N.
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Thanks for the service

Malaki M.
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The gentleman who assisted me when I returned the truck was hateful. 10-28-20 around 1225. White older gentleman with a mustache and glasses. Came out yelling that the truck was in the wrong spot. Moved it himself driving through the parking lot incredibly fast. Argued when I informed him that the arrow pointed one way which led to an entrance only sign. Could not get around the building to correct it. Otherwise good experience.

Edward E.
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Customer did not leave a comment.

Angela N.
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Could use some more staff at the front desk. Waited about 20 mins to speak with someone to get my truck. Everyone was nice though.

Jeannie O.
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The people working there were very nice.

Thomas D.
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Customer did not leave a comment.

Douglas H.
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Customer did not leave a comment.

Gloria C.
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I was quite impressed by the whole crew customer service. Your corporate office has no clue what they were saying nor doing and the young lady kept rushing me over the phone. I'm glad I chose to go to the physical site so that I could have a one on one experience not be rushed and was given the accuracy I deserved. Thumbs up on-site crew. For improvement the only advise I would give is to wear gloves and put something down in the seats for protection.

Deborah N.
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Well run location. Friendly.

JORGE T.
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Fix the poor customer service and negative attitude. When I returned the rental, I had the worst customer experience ever. I had no complaints until then. The rental experience was perfectly fine until the return.

Dawn M.
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Customer did not leave a comment.

KYLE M.
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GARY P.
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NEVA C.
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Everything was excellent, the front desk associate was very friendly and had a great personality.

Lee M.
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Customer did not leave a comment.

Julie G.
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Told the attendant my issues at pick up location and he apologized and was helpful

Jacob B.
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John H.
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Heath S.
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I don't agree with my license being photographed. I was not asked or told that this was going to happen and only know that once I seen it happening. I understand that you have to protect yourself and don't know how to handle this but I should have been informed of this before it happened.

Derek A.
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Customer did not leave a comment.

Barbara M.
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MaPilar F.
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Sharon D.
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I received Excellent customer service from everyone at this facility. I want to acknowledge the you man who checked in my rental. Thadius could tell I was having issues checking in and helped me out. He is definitely a kind soul and his help was very much appreciated.

Kevin S.
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The agent was not very friendly and was using his cell while renting me the van and did not explain nothing on the contract at all

DALTON B.
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Steve P.
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Leanord G.
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RANDAL M.
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Okay

Tanya P.
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Very friendly, professional and helpful. Would not hesitate to visit this location in the future. Great customer service! :)

Gina H.
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N/a

Mickey B.
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Customer did not leave a comment.

Karen B.
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Henry M.
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Dewayne T.
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KORRESSA C.
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LESLIE R.
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JEFF L.
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Quick service and very professional

Zachary R.
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Erik D.
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Henry D.
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Everyone was helpful, friendly and we were delighted with the service.

Dennis R.
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Have more trucks at all locations.

Brian A.
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Customer did not leave a comment.

Jose C.
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Very nice staff

Diana D.
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With older people that aren't into the latest technology it's very difficult to turn your equipment in at the store instead of just calling customer service letting them know you have returned equipment.

Ryan P.
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It felt that this location is understaffed, though the employees were very helpful.

shawn W.
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Customer did not leave a comment.

DEBRA S.
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Keith G.
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James B.
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LINDA P. | Overall Experience |
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I have been with the Noland rd Uhaul storage on and off since 1988 and have always gotten excellent service from Mark and everyone there. Thank you all very much for helping me whenever I needed your assistance.

Christina M.
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Customer did not leave a comment.

Sharon B.
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Heather P.
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Everything was smooth and easy! Thank you!

David B.
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Customer did not leave a comment.

Henry D.
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Personnel at this location were helpful, friendly, and accurate. Would definitely use them or recommend them again.

kamilah g. | Overall Experience |
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Customer did not leave a comment.

Ronald W. | Overall Experience |
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"YOUR ON-SITE EMPLOYEE'S ARE HELPFUL, BUT YOUR RESPONSE TIME TO TALK WITH ME WAS VERY DISSATISFIED, & YOU GUY'S REALLY NEED TO STEP UP YOUR PERFORMANCE ON CUSTOMERS INCOMING CALL'S , FOR ME TO WAIT UP (10-15 MINUTES) & THEN GET DISCONNECTED IS NOT ACCEPTABLE, THEN HAVE TO CALL OTHER U-HAUL HERE IN KCMO ( KANSAS CITY,MO), TO JUST HOPE TO TALK W/ SOMEONE IN ORDER TO TRY PAYING MY STORAGE UNIT PAYMENTS CAUSE THE ONE PLACE I WAS RENTING FROM NEVER , EVER PICKED UP MY CALLS & THAT'S WHAT HAS ME ANGRY, BUT I'M. OUT OF THE STORAGE UNIT, & THAT'S ALL I HAVE TO SAY!!!!"

Melissa D.
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Customer did not leave a comment.

Larry P.
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No improvements needed.

Noland W.
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Rj was really helpful and polite and knowledgeable he helped me through the whole process great worker need more like him in every business

Tonia M.
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The two men who helped us were very friendly and helped back our truck and trailer up to where it needed to be. They checked us in and unattached the trailer and had us out of the parking lot in less than 5 minutes. They were very kind and helpful. We have used this uhaul before and will continue to use this uhaul.

Timothy V.
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Customer did not leave a comment.

MARVIN B.
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The employees there are friendly and helpful.

Shalonda T.
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Rude employee at time of drop off on Noland Road, Independence location... same employee was arguing with another customer during the time I was picking up.

Matt R.
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Customer did not leave a comment.

Collins M.
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Steven D.
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Zaculyn F.
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Customer did not leave a comment.

Connie M.
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LOVED my check in guy (sorry didn't get name).

dan M.
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I selected this location because of the volume of business that they do. Thinking changes would have to be made at the last minute. Changes were made and my needs accommodated. However this location was 90 minutes away from where the truck would be loaded so I would have to remove the car and transporter myself in order to load the truck, put it all back back for the 2000 miles trip. I asked the service person to let me hook-up the transporter, the lights, chains, and secure the car. But he said he had to do it or he would be fired. When I did have to do this all myself for the first time I did manage to get it mostly right. After 90 miles my error was exposed and I remedied it.

James S.
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Customer did not leave a comment.

Venita C.
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I brought the truck back early and was charged more than the stated amount on the contract not cool and it had a quarter tank more than they asked for in the tank that didn't count for anything

Patricia S.
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The truck was so ruff to drive

Nakeya H.
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The supervisor, Bryan, cancelled my reservation. When I asked why he said I was late only to find the wrong time as given, an hour difference, at the initiation of the reservation. However I did ask Bryan after he informed me my reservation was canceled if they had any trucks available still and he told me “No”. I then call the main number to inquire about other locations to drive across town and he told when I get there they were also out! I called corporate back and was told the truck I had initially reserved was still there so she is unsure why I got told “No” to begin with! This was all ON my moving day! And no one offered any compensation!

Victoria L. | Overall Experience |
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Horrible customer service when we set up the unit. If we didn’t have a time frame, we would of went somewhere else. Kept items in storage for 4 months, over half our items were covered in mold.

pearl l. | First Impressions |
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Customer did not leave a comment.

SAMANTHA R. | Overall Experience |
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High prices for a small box never again lost so much money and being treated as a stranger and getting no help during a recession was not good

erica d. | Overall Experience |
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Great customer service, the store Manager and staff very helpful in helping meet all of my needs. Especially when, I changed my mind at the last minute about the lock for the storage door.. Very friendly staff and courtesy of needs for customers during the pandemic. Gave clear instructions of what is required and necessary for customers safety at their location.The cleaning lady also very prompt and nice..strong team with strong skills to meet customers needs for storage and moving... Thank you for the standard of excellence.

VIRGINA D. | Overall Experience |
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Very good people always ready to help.

GRANT H. | Overall Experience |
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Customer did not leave a comment.

Bryonna S. | Overall Experience |
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Customer did not leave a comment.

Stephanie T. | Overall Experience |
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Customer did not leave a comment.

Julia M. | First Impressions |
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Customer did not leave a comment.

Guenevere S. | First Impressions |
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Customer did not leave a comment.

Torkel R. | Overall Experience |
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Amazing ppl skills great personality nice area

EDNA V. | Overall Experience |
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Customer did not leave a comment.

GRANT H. | First Impressions |
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Frank and crew were awesome. I got a storage unit and realized it was too small. They all jumped in and got me a larger unit and was in and out in no time!

Steven S. | Overall Experience |
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Staff was always courteous and helpful. Cool Beans!

catherine f. | First Impressions |
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Friendly and very helpful folks at this facility. Unit itself was clean and ready to occupy and the dollies located at the inside dock made the transfer so much easier. Glad I found them.

Lori R. | Overall Experience |
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The staff is amazing!

Mary Ann R. | Overall Experience |
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Good storage facility to rent from. Only downside is ease of access to doors to reach inside units (i.e. parking is not very good without blocking everyone else from thr access doors)

betty t. | Overall Experience |
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I love Uhaul on Noland and I-70! I will definitely go back if i ever need storage or a moving truck again. Awesome customer service and fair prices.

Christopher G. | Overall Experience |
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Only concern is that a couple of times security gate was left open. Eg. I was at my storage and security gate was open entire time (15min.) I was there.

rebecca s. | Overall Experience |
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Awesome experience! Thank you for everything!

KRISTINA H. | Overall Experience |
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The staff was very friendly and very helpful. I would recommend U-Haul because they are very friendly and they take care of you like family. Also U-Haul will make sure that you have everything

VICKIE A. | First Impressions |
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I did not say excellent, because when I got to my storage unit for my first time All the way around in the back, It was LOCKED... Could not get in & can't reach by phone. TIGHT slide loc Andy Great!

Zach C. | Overall Experience |
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The staff was very friendly and super helpful. We had an issue at a different location with a storage unit and truck, but this staff here at this location went out of their way to solve the issue.

Zach C. | First Impressions |
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The manager on duty was more than willing to assist me and help. Every other worker that day that we interacted with were all very friendly and made my overall experience excellent.

pasche d. | Overall Experience |
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Great service

Carol B. | Overall Experience |
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I've rented trucks and storage spaces from U-Haul stores in other parts of the country and this location is by far the best. They should be used as an example for the whole company. Wow!

Joe J. | First Impressions |
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Gary and Mark provided excellent customer service.

Floyd B. | Overall Experience |
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Highly recommend !!!!! They are very helpful !!! Thank y’all!!!

shy j. | Reservation |
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The young man who was helping me was really nice about all the different options I had.thank you

LYNDELL M. | Reservation |
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Great services

Charles Z. | Overall Experience |
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Mark is nice to work with.

BRANDY E. | Overall Experience |
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Excellent service

KYLE L. | Overall Experience |
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I had mice in my unit, it destroyed my furniture, the store manager Mark thought this was very funny and he actually knew of mice in the units. This is a joke the manager is a joke, seriously.

Ollie W. | Overall Experience |
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Location appeared well staffed, still there were long lines too often. Magnetic cards for the gates didn't work, had to wait to get fixed in a long line. But I would recommend this store overall.

DAN C. | Overall Experience |
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I have used the services at this location many times and the staff have always been very helpful and professional. All of your locations should strive to be as good as this one.

Marcia h. | Overall Experience |
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My unit was infested with mice droppings! I had to get rid of most of my things!!! And hire someone to clean and sanitize my furniture!!!

CHARLES C. | Overall Experience |
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The price increase over the 6 years was unacceptable. I'm a disabled Veteran and my mother was 90 years old when we rented your storage the price was around $119 a month and now it is $159.

No reviews have been submitted for this location.

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