Customer Reviews for U-Haul Moving & Storage at Noland & I-70

6,886 reviews

4312 S Noland Rd   Independence, MO 64055
(1/4 South of I-70 on Noland Rd)

(816) 373-2296

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(816) 373-2296

4312 S Noland Rd
Independence, MO 64055
(1/4 South of I-70 on Noland Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Ayanna A. 
Rating:
5.0

Customer did not leave a comment.

BUNNY D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Everything went perfect

Tim T. 
Rating:
5.0

Customer did not leave a comment.

Sharon T. 
Rating:
5.0

the a/c was not working on the truck we rented

Paul S. 
Rating:
4.0

When you hold a truck actually hold the truck. I had to get a 2nd truck last second because the truck they saved for me was sent out 1 way. Also the dispatch lady tried to send me to Grandview saying it was only 13 miles when it was actually over 50 round trip. Luckily Noland road had a truck for me to use.

Brett D. 
Rating:
4.0

Alot of trucks were available. Need to share them with other locations. We traveled alot of miles but returned the truck 3 days early and there was no discount for returning early. This should have been considered and taken some off the fee

Kim B. 
Rating:
1.0

Customer did not leave a comment.

Christina J. 
Rating:
5.0

Customer did not leave a comment.

yvonne J. 
Rating:
4.0

Rates continued to rise. Moved to half the price around the corner.

Bret C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary P. 
Rating:
5.0

I was suppose to rent a pickup truck and when I went to get the truck the u haul employee stated that I needed a credit card to pay. I was trying to pay with my Visa Debit card but was unable to because you require a credit card which I did not have. The employee stated that I could rent the 10 ft. enclose truck for the same price which I reluctantly took. I do not understand why a Debit card can not be used to rent the pickup trucks. The policy should be changed.

Dennis D. 
Rating:
3.0

I used the self-help option. It was cumbersome. The truck I was assigned couldn't be located. I was assigned another truck whose mileage was different than the system suggested. Fuel level was different as well. Although Staff understood this discrepancy when I returned the vehicle, it made for a somewhat difficult process. More counter help would have been a plus when I arrived at around 10:00 am as well.

Earnest R. 
Rating:
4.0

Clean up and freshen your trucks. Fix broken sun visor

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

The staff was friendly and very helpful.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

Jerold H. 
Rating:
5.0

Customer did not leave a comment.

chambala H. 
Rating:
1.0

I was told when I dropped the truck back off if I put the same amount of gas in that I was when I received it then I would get $77.00 back do the a gas credit. But when I got back with the truck they said there was a problem and re did the paperwork and took the gas credit off and I was only given $33 back with no explanation. I was upset because I had the paperwork showing what I was told and then it was changed. They didn't seem to care what so ever and didnt give me a reason except this is what it is.

Breana C. 
Rating:
3.0

Customer did not leave a comment.

Brent Y. 
Rating:
5.0

Customer did not leave a comment.

Edwin I. 
Rating:
5.0

Your staff was excellent! Courteous and amazing positive attitude especially as busy as it was.

Jack H. 
Rating:
5.0

Customer did not leave a comment.

richard C. 
Rating:
5.0

Customer did not leave a comment.

Ksean P. 
Rating:
5.0

Customer did not leave a comment.

Deirdre F. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
3.0

Customer did not leave a comment.

ARNETTE L. 
Rating:
5.0

Customer did not leave a comment.

Maliah M. 
Rating:
5.0

Customer did not leave a comment.

Maxwell G. 
Rating:
5.0

Staff always nice

Kevyn T. 
Rating:
2.0

Everything. I've rented several moving trucks over the past few years for various reasons and not only was this truck in the worst shape, the interior vents were covered in dirt and the driver's side window crank was missing so your only choices were to have the dirt blown in your face from the vents, or not run the AC and spend the entire time in the truck with the windows up on hot summer day. There's also a lot of movement in the front suspension and steering wheel that is abnormal, to the point that the truck does not feel safe to drive. All this combined with incorrect fuel level reporting that caused me to be charged for 3 gallons of fuel at $6.25, a whole $2/gallon higher than local rates, even though I returned the truck at the same fuel level it had when I left with it.

TODD B. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
3.0

The U-Haul didn't have working AC and it was 104 degrees that day we moved.

Amie E. 
Rating:
5.0

Nothing exceptional service

John Q. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Jared Q. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Air conditioner was very cold, outstanding!

Diana M. 
Rating:
5.0

Customer did not leave a comment.

JamesE R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Carlos V. 
Rating:
5.0

THese folks are always so nice and easy to work with

Robert B. 
Rating:
2.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

RONDA M. 
Rating:
5.0

All the guys that helped me was very good with Customer Service

Aaron D.  |  Overall Experience 
Rating:
5.0

Everything was great!

Todd M. 
Rating:
5.0

On Fridays there needs to be more people on staff

anthony C. 
Rating:
5.0

Customer did not leave a comment.

Katie M. 
Rating:
3.0

Customer did not leave a comment.

Nataly M. 
Rating:
5.0

Friendly, fast service!

Carlos V. 
Rating:
5.0

Customer did not leave a comment.

Elise W. 
Rating:
4.0

Customer did not leave a comment.

Kelly T. 
Rating:
4.0

Double Check information given by customers.

Larry M. 
Rating:
5.0

Everyone was always so nice to me. When I had an issue with my lock. And when I needed an extra dolly and when I left. The guys there where so sweet and worked hard. Great job seeing the guys work and not joking around they took their jobs serious. Thanks U-Haul on Noland in Independence.

Jaquelin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lamont P. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
2.0

Indicate prior to rental if the truck has a ramp or not. Our move has made much harder without having a ramp as I am disabled and had to hire help I wouldn't have needed with a ramp on the truck.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Bloyce P. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Valerie M. 
Rating:
5.0

I was able to get in and out but way understaffed. Many waiting .

James L. 
Rating:
5.0

The team of employee's at this location were trained and professional. A++++

Mike R. 
Rating:
4.0

Customer did not leave a comment.

Abbie T. 
Rating:
5.0

Staff is always friendly!

Kevyn T. 
Rating:
4.0

Customer did not leave a comment.

charles B. 
Rating:
2.0

Customer did not leave a comment.

DMarco D. 
Rating:
2.0

Got there 15 min before check in and took me 40 minutes to get truck after my appointment time and still had to get it back at the regular time scheduled.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Martha V. 
Rating:
5.0

lower prices I guess lol

Peter R. 
Rating:
5.0

Customer did not leave a comment.

Mickey B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

The staff were very friendly, helpful and efficient.

RANDOL W. 
Rating:
5.0

Customer did not leave a comment.

Raymond D. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
1.0

Equipment was all over the yard which made it hard to navigate to drop off the trailer. The rep was not able to find my rental in the system and just told me to leave the trailer and they will just send me the receipt. I finally got the receipt 6 hours later

Cedrick W. 
Rating:
4.0

Customer did not leave a comment.

Kailan H. 
Rating:
3.0

Trailer was dirty but overall everything was fine!

Dillon C. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Frank was a great help!

Jerold Lars H. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Fantastic and knowledgeable service. Big help hooking up trailer!

Natalie H. 
Rating:
2.0

The customer service reps were on FaceTime videos during check out and smoking right outside the door and had to be asked to move to get by. When I returned the van I parked it and they kept asking me to move the van instead of moving it themselves. Not impressed with the way this store is ran. Felt like like I was interrupting their social time

Sandra D. 
Rating:
4.0

We reserved a cargo van and there wasn't one for us when we got there so we had to take a box truck. I was a little disappointed we didn't need anything that big.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Derek A. 
Rating:
5.0

Excellent customer service. Representatives were friendly and pick up and drop off went very fast. Great experience!

Terry V. 
Rating:
5.0

Great people, thanks for making the move less stressful!!

Steven T. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Tillman M. 
Rating:
5.0

The owner of this facility is fantastic. U-haul needs to provide him with some assistance on helping keep his equipment safe and perks for new employees so that he can employ decent help that will stay employed. I have used this location several times and the 1st time so has the pleasure of meeting and dealing with the owner and again, he is what any owner of a business should model themselves after!

LANCE J. 
Rating:
5.0

They did a fine job . Frank was pleasant to work with

Bill B. 
Rating:
2.0

The truck that I was assigned through mobile pickup was not accessible on the lot and the other truck that I was given instead was in poor mechanical condition

Michael H. 
Rating:
3.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Pretty great!! Drop off was nice and smooth too, I would recommend to others.

Joseph T. 
Rating:
4.0

I rented a 5' x 8' enclosed cargo trailer and it was perfect for my needs. The store was busy, yet efficient. I have been to two local U-Haul locations and the experience has been great.

Michael T. 
Rating:
1.0

Be customer service focused.

Nancy B. 
Rating:
4.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Fast and friendly!

Doug B. 
Rating:
2.0

Our equipment was not clean when we picked it up. The trailer still had a fair amount of red bark dust/chips still left in it. Additionally, the wait times and unprofessional manner of a couple members of the staff during the first time we rented from this location is why I initially booked this last reservation at another uhaul location so I could avoid this place but then my pickup location was changed after booking so I had to go back to this place. However, the staff member who helped us this time was way more professional and helpful than the individual during our first rental so thank you to the professional and helpful employee!

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

Gloria K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fernanda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samaria G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COURTNEY B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bonnie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie T.  |  Online Move In 
Rating:
5.0

The first person we spoke with to reserve the uhaul was rude and there was yelling in the background. The gentleman I spoke with with I got to the store was very nice and helpful. When we got to where we needed to go, Frank was amazing. This move was really rough but, he made it a little easier for us.

Hanna B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RYAN C.  |  First Impressions 
Rating:
5.0

Only issue was on shady side and ice wasn’t melted. Just a bit difficult to empty unit.

Tammy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dorothy g.  |  Overall Experience 
Rating:
5.0

Great staff

Rex M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward B.  |  Overall Experience 
Rating:
5.0

Great experience. Frank was a tremendous help.

albert c.  |  Overall Experience 
Rating:
5.0

I rented for almost 9 months and had no problems. When I went to retrieve my items, the process went really smooth. I would definitely use U-Haul again.

Jenice W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ETCHESON W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward B.  |  First Impressions 
Rating:
5.0

Thanks to all the employees for there help

indira a.  |  Overall Experience 
Rating:
5.0

Everyone was always friendly and professional. They are great people.

Clarissa r.  |  Overall Experience 
Rating:
4.0

The person who checked us in seemed to cop a bit of an attitude and told us there was nothing in the computer for us, despite us having visited the location a week prior and having it confirmed. He did eventually find it. The other two gentlemen were pleasant and helpful.

Elizabeth N.  |  First Impressions 
Rating:
5.0

Frank and his team at UHaul were friendly, helpful, knowledgeable, kind, and professional!! I was told last minute I was unable to move in to my new home, and Frank went out of his way to help me figure out how to get storage and return my uhaul to his location. He really turned my stressful day into a thankful day that there are caring people in this world. WONDERFUL customer service!!! Thank you!!

Krystyna F.  |  First Impressions 
Rating:
5.0

I couldn't have asked for better service. RJ in particular was my man. He was very professional and helpful all of the time. Earlier in my storage days, I was in a U-Haul out in the country in Lee's Summit area. The Independence storage was hands down the best experience. Thank you for taking care of my things and for (taking my money... ha. ) all of these years. My very best to RJ.

CONNIE R.  |  Overall Experience 
Rating:
5.0

Everyone has always been very helpful, professional, and courteous.

Clarissa R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

alice j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher E.  |  Overall Experience 
Rating:
5.0

Pickup and drop-off was easy and painless. Was able to do so from my phone so I didn't have to go inside for assistance. Will use them again for future moves.

Cailey K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anna S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Pennie H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KRISTINA C.  |  First Impressions 
Rating:
5.0

That kid at the front desk was good. Knowledgeable, polite and on the ball. Keep him around and give him a raise. Dead serious, he'll be running his own place one day if he's not the boss already.

Jeromy A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ETCHESON W.  |  First Impressions 
Rating:
5.0

Thank you!

Ava J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiniqueka S.  |  Overall Experience 
Rating:
5.0

Sad to see Mark Kocinski leave after all these years. He retired. He was always so good to work with. The store has a good crew though so I'm sure they will continue to provide great service to the community.

SAUNDRA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher E.  |  First Impressions 
Rating:
5.0

The staff was very knowledgeable and helpful. I was moved into my new storage unit in no time.

Lise P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarissa R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarissa R.  |  Online Move In 
Rating:
5.0

I have been with the Noland rd Uhaul storage on and off since 1988 and have always gotten excellent service from Mark and everyone there. Thank you all very much for helping me whenever I needed your assistance.

LINDA P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kamilah g.  |  Overall Experience 
Rating:
1.0

"YOUR ON-SITE EMPLOYEE'S ARE HELPFUL, BUT YOUR RESPONSE TIME TO TALK WITH ME WAS VERY DISSATISFIED, & YOU GUY'S REALLY NEED TO STEP UP YOUR PERFORMANCE ON CUSTOMERS INCOMING CALL'S , FOR ME TO WAIT UP (10-15 MINUTES) & THEN GET DISCONNECTED IS NOT ACCEPTABLE, THEN HAVE TO CALL OTHER U-HAUL HERE IN KCMO ( KANSAS CITY,MO), TO JUST HOPE TO TALK W/ SOMEONE IN ORDER TO TRY PAYING MY STORAGE UNIT PAYMENTS CAUSE THE ONE PLACE I WAS RENTING FROM NEVER , EVER PICKED UP MY CALLS & THAT'S WHAT HAS ME ANGRY, BUT I'M. OUT OF THE STORAGE UNIT, & THAT'S ALL I HAVE TO SAY!!!!"

RONALD W.  |  Overall Experience 
Rating:
2.0

Horrible customer service when we set up the unit. If we didn’t have a time frame, we would of went somewhere else. Kept items in storage for 4 months, over half our items were covered in mold.

Victoria L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pearl l.  |  First Impressions 
Rating:
1.0

High prices for a small box never again lost so much money and being treated as a stranger and getting no help during a recession was not good

SAMANTHA R.  |  Overall Experience 
Rating:
4.0

Great customer service, the store Manager and staff very helpful in helping meet all of my needs. Especially when, I changed my mind at the last minute about the lock for the storage door.. Very friendly staff and courtesy of needs for customers during the pandemic. Gave clear instructions of what is required and necessary for customers safety at their location.The cleaning lady also very prompt and nice..strong team with strong skills to meet customers needs for storage and moving... Thank you for the standard of excellence.

erica d.  |  Overall Experience 
Rating:
5.0

Very good people always ready to help.

VIRGINA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRANT H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bryonna S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julia M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Guenevere S.  |  First Impressions 
Rating:
5.0

Amazing ppl skills great personality nice area

Torkel R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDNA V.  |  Overall Experience 
Rating:
5.0

Frank and crew were awesome. I got a storage unit and realized it was too small. They all jumped in and got me a larger unit and was in and out in no time!

GRANT H.  |  First Impressions 
Rating:
5.0

Staff was always courteous and helpful. Cool Beans!

Steven S.  |  Overall Experience 
Rating:
5.0

Friendly and very helpful folks at this facility. Unit itself was clean and ready to occupy and the dollies located at the inside dock made the transfer so much easier. Glad I found them.

catherine f.  |  First Impressions 
Rating:
5.0

The staff is amazing!

Lori R.  |  Overall Experience 
Rating:
4.0

Good storage facility to rent from. Only downside is ease of access to doors to reach inside units (i.e. parking is not very good without blocking everyone else from thr access doors)

Mary Ann R.  |  Overall Experience 
Rating:
5.0

I love Uhaul on Noland and I-70! I will definitely go back if i ever need storage or a moving truck again. Awesome customer service and fair prices.

betty t.  |  Overall Experience 
Rating:
4.0

Only concern is that a couple of times security gate was left open. Eg. I was at my storage and security gate was open entire time (15min.) I was there.

Christopher G.  |  Overall Experience 
Rating:
5.0

Awesome experience! Thank you for everything!

rebecca s.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and very helpful. I would recommend U-Haul because they are very friendly and they take care of you like family. Also U-Haul will make sure that you have everything

KRISTINA H.  |  Overall Experience 
Rating:
4.0

I did not say excellent, because when I got to my storage unit for my first time All the way around in the back, It was LOCKED... Could not get in & can't reach by phone. TIGHT slide loc Andy Great!

VICKIE A.  |  First Impressions 
Rating:
5.0

The staff was very friendly and super helpful. We had an issue at a different location with a storage unit and truck, but this staff here at this location went out of their way to solve the issue.

Zach C.  |  Overall Experience 
Rating:
5.0

The manager on duty was more than willing to assist me and help. Every other worker that day that we interacted with were all very friendly and made my overall experience excellent.

Zach C.  |  First Impressions 
Rating:
5.0

Great service

pasche d.  |  Overall Experience 
Rating:
5.0

I've rented trucks and storage spaces from U-Haul stores in other parts of the country and this location is by far the best. They should be used as an example for the whole company. Wow!

Carol B.  |  Overall Experience 
Rating:
5.0

Gary and Mark provided excellent customer service.

Joe J.  |  First Impressions 
Rating:
5.0

Highly recommend !!!!! They are very helpful !!! Thank y’all!!!

Floyd B.  |  Overall Experience 
Rating:
5.0

The young man who was helping me was really nice about all the different options I had.thank you

shy j.  |  Reservation 
Rating:
5.0

Great services

LYNDELL M.  |  Reservation 
Rating:
5.0

Mark is nice to work with.

Charles Z.  |  Overall Experience 
Rating:
5.0

Excellent service

BRANDY E.  |  Overall Experience 
Rating:
1.0

I had mice in my unit, it destroyed my furniture, the store manager Mark thought this was very funny and he actually knew of mice in the units. This is a joke the manager is a joke, seriously.

KYLE L.  |  Overall Experience 
Rating:
3.0

Location appeared well staffed, still there were long lines too often. Magnetic cards for the gates didn't work, had to wait to get fixed in a long line. But I would recommend this store overall.

Ollie W.  |  Overall Experience 
Rating:
5.0

I have used the services at this location many times and the staff have always been very helpful and professional. All of your locations should strive to be as good as this one.

DAN C.  |  Overall Experience 
Rating:
1.0

My unit was infested with mice droppings! I had to get rid of most of my things!!! And hire someone to clean and sanitize my furniture!!!

Marcia h.  |  Overall Experience 
Rating:
2.0

The price increase over the 6 years was unacceptable. I'm a disabled Veteran and my mother was 90 years old when we rented your storage the price was around $119 a month and now it is $159.

CHARLES C.  |  Overall Experience 
No reviews have been submitted for this location.

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