Customer Reviews for U-Haul Moving & Storage at Noland & I-70

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Noland & I-70

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Auke H. on

Rating:

Over all they are a nice bunch to deal with.

Margaret S. on

Rating:

Customer did not leave a comment.

Angela M. on

Rating:

I was given a uhaul with a cracked side view mirror. Low tire pressure. My reservations were also not accurate and caused much delay. I wouldn't recommend uhaul to make a big move.

Devin F. on

Rating:

Very professional loved the crew, as soon as I pulled up to return it was a gentleman that immediately came to my service. Another young man even helped me back out with no problem!!

Robin B. on

Rating:

Customer did not leave a comment.

Nancy H. on

Rating:

Everytime I phoned, after being out on hold for an unreasonable amount of time, I spoke with a different person. when I arrived at the location to show the online prices I had confirmed just hours prior, I was told that their computers could not access that information and they did try to get me better rates, but they again, were having difficulty accessing or keeping rates on their computer system. Rates seemed to keep going up. The small truck they did finally provide was clean but smelled rancid. It literally made me Ill. when I attempted to call and return or exchange the truck the following morning, my message was not returned. I tried phoning several times throughout the next few days and was put on hold approximately 15 minutes each time before giving up. I did speak with a person from the corporate office who assured me that someone from the original Noland Road location would return my call within the half hour. My call was never returned and my original requests were not addressed. I have been very pleased with the many times I have previously used U-Haul, but am now hesitant to ever use them again.

Aura F. on

Rating:

Customer did not leave a comment.

Darrell B. on

Rating:

Customer did not leave a comment.

Shane M. on

Rating:

App didn’t work. The person checking me in seduced that being an authoritarian figure would somehow create an environment in which his statements Would somehow trump the highlighted contact I was signing. Seriously, guy was lying to me while highlighting something different. Checkin went without issues. Luckily there are other places to rent in my city as this was terrible.

jared S. on

Rating:

all good!

Nina B. on

Rating:

Customer did not leave a comment.

Steve L. on

Rating:

Customer did not leave a comment.

Toni J. on

Rating:

I wasn't very happy w/my experience at all.. I rented a pick up truck w/the intent to haul a trailer be cuz the website states towing is allowed.. Well I leave & arrive to pick up the trailer & the truck has no trailer brake & the reciever has a lock prevents you to install a trailer hitch.. So the truck I rented might as well have been a ford escort cuz it was useless & a waste of $77... U would have thought, knowing I had just left, that one of the associates would have asked how my experience was or if everything went okay.. Considering I intended on traveling 110 miles but instead brought the truck right back you wud have thought someone would have asked if everything was okay, or when I told them the truck was useless to me, they wud have enough customer service training to ask why or if their was anything they cud do to help, but no, all they were worried about doing was collecting their money for a product that, if I had none ahead of time, wud never have waisted my money on.. For that reason I will never recommend Uhaul to anyone ever nor will I ever return for any reason.. You wud think, for such an established company, the employees wud be better trained in customer service skills..

beverly E. on

Rating:

Thanks to Jerry and gang for making drop off of car carrier and then truck seamless

Kenneth S. on

Rating:

Very quick, had trailer ready to go. That's what i needed, was in a hurry!

Karen B. on

Rating:

Staff at this particular location went above and beyond to help with a minor issue I had and was super friendly! Highly recommend this location!

Gemycah J. on

Rating:

Customer did not leave a comment.

Mark D. on

Rating:

There are two excellent employees there. Wrote a letter to the manager about them

kerry L. on

Rating:

i would not recommend Uhaul. last time i rented a uhaul was 1993. and now as like then the truck was a piece of crap. I am thankful we only needed it for a couple of hours and not for anything major. The location to pick up was very nice and the people were super nice. But the truck was a hunk of junk. so no i will not be suggesting anyone rent a uhaul

Staci V. on

Rating:

Staff had no clue as to what I was talking about from the other place and its turn in specials.

Jason K. on

Rating:

Customer did not leave a comment.

Daniel B. on

Rating:

Customer did not leave a comment.

Dawn F. on

Rating:

The guy that hooked up the trailer was rude and unprofessional and sarcastic. Will not use that location again. He was the first human contact of the day and set a bad tone for the day.

Auke H. on

Rating:

Customer did not leave a comment.

Steven M. on

Rating:

Customer did not leave a comment.

CHARLES L. on

Rating:

Customer service at front desk could be better

Todd M. on

Rating:

Nothing. Everything was great! Thank you!

Jenni J. on

Rating:

Customer did not leave a comment.

Todd D. on

Rating:

Customer did not leave a comment.

Christopher R. on

Rating:

Customer did not leave a comment.

Scott B. on

Rating:

Check in counter was inadequately staffed - long wait time.

William S. on

Rating:

Customer did not leave a comment.

don R. on

Rating:

These folks had to complete the fundamentals the origination point couldn't.

James Y. on

Rating:

With an upcoming large rallye out of State with some Great mapped rides. I Reserved a M\Cycle trailer a month in advance on C/C. I was running behind from work for my scheduled pick up time, which I had already contacted and schooched over pickup time. Had recieved 4 separate phone calls, from corp and store, if I was still getting trailer. Yes like I previously said earlier, large rallye. As my phone keeps ringing as, it doesnt help, as I am trying to finish up working so I can go about picking up trailer at designated time. Polite Girl at counter told me everytime someone asked for a trailer as they were pretty much all reserved already they have to call to see if was still going to pick it up. NOTE: It has not past my RE scheduled pick up time yet. I get it, as I was running behind stuck on a jobsite, and I know our culture can be kinda pushy and questions authority, but, its not my problem when others are scrambling to find a trailer , because they waited till last minutes. And just because they see one sitting there means its available.

Johnny M. on

Rating:

I couldn't use the online return process because my rental didn't appear in my contract. No need to call about the $20 charge for not using online checkin because I wasn't charged that fee (proactive customer service).

Jimmy W. on

Rating:

Customer did not leave a comment.

betty t. on

Rating:

I love Uhaul on Noland and I-70! I will definitely go back if i ever need storage or a moving truck again. Awesome customer service and fair prices.

Christopher G. on

Rating:

Only concern is that a couple of times security gate was left open. Eg. I was at my storage and security gate was open entire time (15min.) I was there.

rebecca s. on

Rating:

Awesome experience! Thank you for everything!

KRISTINA H. on

Rating:

The staff was very friendly and very helpful. I would recommend U-Haul because they are very friendly and they take care of you like family. Also U-Haul will make sure that you have everything

VICKIE A. on

Rating:

I did not say excellent, because when I got to my storage unit for my first time All the way around in the back, It was LOCKED... Could not get in & can't reach by phone. TIGHT slide loc Andy Great!

Zach C. on

Rating:

The staff was very friendly and super helpful. We had an issue at a different location with a storage unit and truck, but this staff here at this location went out of their way to solve the issue.

Zach C. on

Rating:

The manager on duty was more than willing to assist me and help. Every other worker that day that we interacted with were all very friendly and made my overall experience excellent.

pasche d. on

Rating:

Great service

Carol B. on

Rating:

I've rented trucks and storage spaces from U-Haul stores in other parts of the country and this location is by far the best. They should be used as an example for the whole company. Wow!

Joe J. on

Rating:

Gary and Mark provided excellent customer service.

Floyd B. on

Rating:

Highly recommend !!!!! They are very helpful !!! Thank y’all!!!

shy j. on

Rating:

The young man who was helping me was really nice about all the different options I had.thank you

LYNDELL M. on

Rating:

Great services

Charles Z. on

Rating:

Mark is nice to work with.

BRANDY E. on

Rating:

Excellent service

KYLE L. on

Rating:

I had mice in my unit, it destroyed my furniture, the store manager Mark thought this was very funny and he actually knew of mice in the units. This is a joke the manager is a joke, seriously.

Ollie W. on

Rating:

Location appeared well staffed, still there were long lines too often. Magnetic cards for the gates didn't work, had to wait to get fixed in a long line. But I would recommend this store overall.

DAN C. on

Rating:

I have used the services at this location many times and the staff have always been very helpful and professional. All of your locations should strive to be as good as this one.

Marcia h. on

Rating:

My unit was infested with mice droppings! I had to get rid of most of my things!!! And hire someone to clean and sanitize my furniture!!!

CHARLES C. on

Rating:

The price increase over the 6 years was unacceptable. I'm a disabled Veteran and my mother was 90 years old when we rented your storage the price was around $119 a month and now it is $159.