Customer Reviews for U-Haul Moving & Storage at Noland & I-70

6,586 reviews

4312 S Noland Rd   Independence, MO 64055
(1/4 South of I-70 on Noland Rd)

(816) 373-2296

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(816) 373-2296

4312 S Noland Rd
Independence, MO 64055
(1/4 South of I-70 on Noland Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Truck was running very slow like it was misfiring maybe needed a tune up

Tiarah T. 
Rating:
5.0

Customer did not leave a comment.

dorothy g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry B. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
1.0

Terrible customer service. The guy helping me was rude and handle the Uhaul equipment horrible

Marquell H. 
Rating:
5.0

Frank was so knowledgeable and helpful. Thank you

Cindy H. 
Rating:
5.0

Customer did not leave a comment.

Phillip G. 
Rating:
5.0

RJ did a great job helping me out, all of the guys at this location are very knowledgeable and do a really good job.

EDWARD M. 
Rating:
5.0

The young gentleman that checked me in was very friendly and helpful.

MARILYN D. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Anthony N. 
Rating:
5.0

Every employee was wonderful to interact with from start to finish. Some real charmers 😉

Heather J. 
Rating:
5.0

The person at the desk was very helpful. I thought I had reserved a small trailer at this location. When ordering, the website shifted me to another location since they did not have that trailer on hand. I went with a larger trailer they had and the attendant called the other location and cancelled my original reservation. I liked that you had used boxes available for free.

James D. 
Rating:
5.0

Customer did not leave a comment.

Lakeshia D. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
4.0

Customer did not leave a comment.

COLEEN D. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
2.0

The guys inside dealing with customers were extremely unorganized

Stacey G. 
Rating:
5.0

Staff were super helpful and courteous.

NICOLE R. 
Rating:
5.0

You did a wonderful job! We loved and appreciate your part in making sure our move was as stress free as possible! Thank you and Happy New Year from the Green's.

Leonard G. 
Rating:
5.0

Frank was very pleasant and helpful..it is very much appreciated.

Susanne N. 
Rating:
5.0

The staff provided friendly and expert service. I was impressed at the affable competence of every staff member I interacted with. I'm not used to that higher level when I need to go to a national chain. Great job!

Joel K. 
Rating:
5.0

Customer service was great and timely.

Leron H. 
Rating:
5.0

the brakes on the truck were making a lot of noise

Donald W. 
Rating:
5.0

Best experience I have had with Uhaul.

Natisha W. 
Rating:
5.0

I was very pleased with the friendliness combined with professionalism of the staff. Cameron was very helpful along with Rodolfo. In fact each young men dis satisfactory service.

anna V. 
Rating:
5.0

wasn't aware of a "safe trip fee" of $5.00.rented a truck just the week before and there was no such fee then.no explanation was explained about the safe trip fee.if anything I should receive a $5.00 discount for driving / having a safe trip.not to be charge $5.00 for having a safe trip.im not understanding this fee

david S. 
Rating:
5.0

Customer did not leave a comment.

Shelly N. 
Rating:
4.0

Customer did not leave a comment.

Maria P. 
Rating:
2.0

I feel like I was not treated as a customer because I reserve a tow dolly for $176 at independence location 24 highway two days before I was going to travel and when I arrived to the location they don't have any available to take out state only local and they send me to the Noland location when I arrived to that location they charged me $221 and I told him that it was not my fault and why they charging me more than I reserved online and he come out with a bunch of bullshit that was the price on their place that was not fair when people reserved anything for a price company's have to respect the previous agreement

Byron I. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

The sales person was excellent!

Randolph H. 
Rating:
5.0

Customer did not leave a comment.

Janet H. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

The customer service representative was very helpful and kind. I appreciated his assistance

Randal B. 
Rating:
5.0

Customer did not leave a comment.

REX ALLEN M. 
Rating:
5.0

srvice was excellent but their were isssues that were not seen until driving down the highway.

Donald M. 
Rating:
5.0

Great staff

Rex M.  |  First Impressions 
Rating:
5.0

I didn't get the name of the young man that assisted me but he's a great employee for you to have working with the public.

kent F. 
Rating:
3.0

Customer did not leave a comment.

Loretta W. 
Rating:
4.0

Customer did not leave a comment.

Hector M. 
Rating:
5.0

The guys who checked my uhaul in were great. Very friendly and fast, I had almost no wait at all.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary P. 
Rating:
5.0

During the return of the vehicle (after hours) the app would "time out" very quickly so I had to restart the prices several times due to the time it took to upload photos. Besides this, we were very happy. Staff very helpful. Process to rent a truck was very easy. Truck was very clean and reliable.

Janae S. 
Rating:
5.0

Customer did not leave a comment.

Benetta K. 
Rating:
5.0

Customer did not leave a comment.

Alaina L. 
Rating:
5.0

Great experience. Frank was a tremendous help.

albert c.  |  Overall Experience 
Rating:
5.0

Keep up the excellent customer service. Happy Holidays.

Judy H. 
Rating:
5.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

All perfect thanks

Timothy A. 
Rating:
4.0

The truck I was given only had 5/16 of a tank. I will NEVER take a truck from you guys again that is not full at the start. When I gassed it up before returning it, I ended up filling to 7/16...which means you guys fleeced me of at least a couple of gallons of fuel at $3/gallon START CUSTOMERS WITH A FULL TANK, AND IT GETS RETURNED WITH A FULL TANK

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Norman R. 
Rating:
5.0

The Guys at the Noland Road location always takes good care of me. I actually live closer to a couple of other locations, but I drive there for the hours, and also because of the good knowledge and customer service that I get there.

EDWARD M. 
Rating:
5.0

Easy pick up and drop off.

Kathleen W. 
Rating:
5.0

I had a big move that required that I rent 2 trucks, different sizes, on different days. Each day the truck I needed was available and clean and the staff at this location are outstanding. They are courteous, professional, and display excellent customer service.

Andrew Q. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Michele T. 
Rating:
1.0

When I approached the counter to pick up my reserved rental the guy never looked up and never acknowledged me. After standing there for a minute I told the guy I was there to pick up my truck. Still never looking up he said there were no trucks. I told him I had a reservation under my last name. Still without looking up he said that I got a van not a truck and said he needed my license. I have it to him he took a picture and told me to put my card in. At no point did he ever look up at me or give me the slightest of a greeting until he told me to go wait outside and grabbed the keys. I waited outside he got in the van and floored it to the pickup area. He walked around the van opposite of me (away) and never said a word. I thought he was going to walk me around the van. Instead he was walking inside. I called out to him a couple of times and he didn't respond at which point I yelled hey real loud to which he did turn around. I asked him if there was anything else I needed to do and he said no it's yours and went inside. About an hour later I realized I had a text telling me to follow a link to inspect the truck. I tried the link but it had timed out. He never advised me of any of this. A matter of fact he probably spoke less then 10 words to me the entire time. Had I not been in desperate need of the truck to provide beds to 92 kids for Christmas that don't have a bed I would have left the truck. Luckily sharing this story with Penske has prompted them to offer me a much better deal to continue to serve the kiddos in our community. Look up, acknowledge, be kind and helpful!

Brian F. 
Rating:
5.0

I have no suggestions for improvement. The agent that checked me in was prompt and informative. The agent that check the equipment in was friendly and efficient. I am very pleased with my experience on 12/11/21

Andrew Q. 
Rating:
5.0

Nothing! Get Thadus Diamond and the whole team some fancy BBQ. They deserve it.

Lorene R. 
Rating:
5.0

Customer did not leave a comment.

Toni J. 
Rating:
5.0

Frank and Cameron were very helpful! I would recommend them to anyone.

lance R. 
Rating:
5.0

Absolutely no problems renting and returning the truck I rented. The staff was very helpful.

Paul N. 
Rating:
5.0

Frank and JT are awesome

Joshua T. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Jeanie T. 
Rating:
5.0

Customer did not leave a comment.

ROYCE M. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Nothing

Timothy G. 
Rating:
4.0

Customer did not leave a comment.

Yovetta M. 
Rating:
3.0

The staff was fine however my card was over charged $402 for 178.80 truck rental. And i have still yet to get the refund and none of the staff could answer my questions about the extra charge on my account.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Vey friendly location; employee's are funny and like jokes. Which is so comforting because some times when you rent a Uhaul it is not a good reason why you are moving. Some laughter and a smile goes a long way along with treating someone with respect. ❤️

Stephanie T. 
Rating:
5.0

Customer did not leave a comment.

Norman R. 
Rating:
5.0

Customer did not leave a comment.

Norman R. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

RALPH C. 
Rating:
4.0

Customer did not leave a comment.

Rod Z. 
Rating:
5.0

Customer did not leave a comment.

Annette H. 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Fast great experience

RICK S. 
Rating:
5.0

Customer did not leave a comment.

Philip W. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Super quick and easy. Would rent from this location again.

Timothy D. 
Rating:
5.0

I wish I remembered the young man's name who checked me in….super professional and personable. Answered all my questions and made it a smooth process.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

Leann M. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Everything went well, so I can't really think of any needed improvements.

Frederick G. 
Rating:
5.0

Seemed very helpful.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

VLAD R. 
Rating:
1.0

Customer did not leave a comment.

Shelley M. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Professional, courteous and knowledgeable assistance was provided by the staff.

Douglas G. 
Rating:
5.0

Very friendly staff

Stephanie T. 
Rating:
5.0

Very nice young man that helped me I didn't get his name

Shalonda B. 
Rating:
5.0

Customer did not leave a comment.

Roscoe C. 
Rating:
5.0

You all are awesome!

Sarah D. 
Rating:
1.0

I was sent to the wrong location to pick up the truck. Before we returned the truck, we added more fuel than was stated on the contract. When we got back to the u-haul location, we were informed that we had the wrong truck's information, but that we still had to pay another $14.00 for fuel refill. I feel I should be refunded the $14.00 fuel charge.

Nicole M. 
Rating:
5.0

It was after hours and one of the staff was still there he was kind enough to come and help us remove the trailer and park it.

WENDY E. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

GINGER H. 
Rating:
5.0

Customer did not leave a comment.

Edward B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anna S.  |  First Impressions 
Rating:
5.0

The staff was very knowledgeable and helpful. I was moved into my new storage unit in no time.

Lise P.  |  First Impressions 
Rating:
5.0

Great services

LYNDELL M.  |  Reservation 
No reviews have been submitted for this location.

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