Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager and all the coworkers were really nice! They went above and beyond
Julia D
Rating:
5.0
Great service and very helpful
MELISSA C
Rating:
3.0
Smoother/shorter front desk time
ANDREW E
Rating:
3.0
Customer did not leave a comment.
ERIK A
Rating:
3.0
Customer did not leave a comment.
JaNae R
Rating:
5.0
Did after hours drop off so no interaction with personnel
IAN H
Rating:
4.0
Truck ran flawlessly! Only negative was that existing previous damage was not noted at all and fuel starting amount was exactly 5/8 and not 3/4 as entered. My pictures and help from the drop off location at Ed’s Tow & UHaul resolved both items after a couple of days.
DONALD S
Rating:
4.0
Customer did not leave a comment.
CARL H
Rating:
4.0
Customer did not leave a comment.
Glen L
Rating:
4.0
Right side trailer tire very worn, would suggest replacement. All associates were courteous and helpful
STEPHEN B
Rating:
5.0
The young lady at the front counter was very informative and direct. She needs a raise!
SHAWN S
Rating:
5.0
Everyone at this location, for my experience, was very kind and helpful. Keep up the good work.
RICHARD W
Rating:
5.0
Customer did not leave a comment.
RUSSELL S
Rating:
5.0
Customer did not leave a comment.
DEBORAH F
Rating:
5.0
Nothing extra needed. Everyone took care of me and my needs even with the power being out in that area.
TK H
Rating:
5.0
They did a very good job helping me busy place all the workers at this location did a great job!!
HERBERT F
Rating:
5.0
Customer did not leave a comment.
Norma M
Rating:
4.0
Rep was friendly to work with. Lot was full with trucks and trailers, so made it a little difficult to return the rented trailer.
PATRICK K
Rating:
5.0
Petrol tank should be full for all rentals, which makes it easier to replace the petrol used.
MARVA F
Rating:
5.0
Customer did not leave a comment.
VICKI N
Rating:
5.0
Customer did not leave a comment.
THOMAS T
Rating:
5.0
Customer did not leave a comment.
JOHNNIE G
Rating:
5.0
Enjoy the experience
DAVID S
Rating:
3.0
Customer did not leave a comment.
CLAYTON D
Rating:
4.0
Customer did not leave a comment.
Ashley A
Rating:
5.0
The girl that helped me at the front desk was unbelievable and awesome! She took care of all my needs with very fast and efficient service. Walked me through the entire process and the gentleman checking my vehicle for me went above and beyond to help assist me and make sure everything was taken care of!
The Independence, MO location it is the BEST location that I have been to for a UHaul! Thank you so much for the exceptional service!!
KAREN S
Rating:
1.0
The U-Haul that was given to me drove awful almost the entire trip. It broke down before I made it to my destination. I had to wait on the side of the highway for 2hrs before a tow truck could come. It wasn’t dropped off at my new house until after 10pm. My family could not even stay at our new home cause we could not unload the U-Haul at 11pm! This was the worst experience I’ve ever had with U-Haul and will never use them again!
AMBER M
Rating:
5.0
Customer did not leave a comment.
LISA K
Rating:
5.0
Location worked with my work schedule on return of truck
TYRAN S
Rating:
5.0
Very nice place!
LINDA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RODELL W
Rating:
5.0
Customer did not leave a comment.
KAREN W
Rating:
5.0
Customer did not leave a comment.
CAROLYN N
Rating:
4.0
Returning earlier than expected after location is closed takes and extremely long since no wifi exists to to insert the app.
JERRY H
Rating:
3.0
Drove the truck 25 miles. Put almost 2 gallons of gas into pickup truck. Was then charged for more gas upon returning. (2 gals)
Filled out online check in showing where gas level was. Returned at same level. Their paperwork was different.
Disappointing that I then was charge for gas. Even had a conversation with guy checking it in and he said I was good
Benjamin W
Rating:
5.0
Customer did not leave a comment.
DONNAE C
Rating:
5.0
Customer did not leave a comment.
Ramon V
Rating:
5.0
Customer did not leave a comment.
ANTHONY M
Rating:
3.0
We had to drive 1 1/2 hours to pick up our truck and auto transport. The back of the truck was not swept out. It appeared the drivers door at some time had been bent and I had to listen to wind whistle through the crack between the seal and the door for 900 miles. Being a previous Uhaul dealer, we made sure our equipment was in tip top order for our customers.
And for drop off, Uhaul was going to have us drive almost 2 hours from our destination to return the equipment. When renting the equipment there were 4 places on the computer for drop off and none in the city of our destination. While driving around the city of our destination, we located a minimum of 5 Uhaul locations.
DANIEL M
Rating:
5.0
Customer did not leave a comment.
LAWRETTE W
Rating:
5.0
Customer did not leave a comment.
tyler c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryant U
Rating:
5.0
Customer did not leave a comment.
TERRY B
Rating:
5.0
Customer did not leave a comment.
MARGARET T
Rating:
5.0
Everything went smooth and super quick! I did the pre check in, so when I got there it was just re verifying my info, payment and key hand off.
LINDSY W
Rating:
5.0
Customer did not leave a comment.
KAROLE R
Rating:
4.0
Customer did not leave a comment.
PATRICIA H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BRANDON B
Rating:
5.0
Great service
STEVEN P
Rating:
5.0
The people at this location are always courteous and attentive. Use this location as an example for training others.
TIMOTHY H
Rating:
5.0
Staff was very friendly.
MICHAEL T
Rating:
4.0
This transaction was smooth.
JEFFREY W
Rating:
5.0
Customer did not leave a comment.
LARRY M
Rating:
5.0
Customer did not leave a comment.
ROY B
Rating:
5.0
Customer did not leave a comment.
BRIAN B
Rating:
5.0
Customer did not leave a comment.
Chad K
Rating:
5.0
Easily accessible. Check-in staff was superb!
CARTER H
Rating:
5.0
Customer did not leave a comment.
TERRY B
Rating:
5.0
Customer did not leave a comment.
samuel m
Rating:
5.0
Customer did not leave a comment.
PAMELA P
Rating:
5.0
Customer service was outstanding, everyone was relaxed and efficient. They made sure everything was proper before leaving.
JOSHUA K
Rating:
5.0
Customer did not leave a comment.
Zhilo S
|
Overall Experience
Rating:
5.0
I rent here enough that the guys working the counter recognie me and give excelkent service. Thank you!
PAUL H
Rating:
5.0
They are excellent professionals. I speak Spanish, and the young man who helped me found a translator, and everything went very well. Congratulations.
LEIDYS C
Rating:
5.0
Customer did not leave a comment.
JUSTIN G
Rating:
4.0
Customer did not leave a comment.
HAYDEN B
Rating:
5.0
I have been super impressed with the 5 Star service at u haul it's amazing the service people and customer care good job u haul
CHANLER T
Rating:
4.0
Fix your system so your not sending customers to the wrong drop off locations. Took 45 minutes on the phone to find a place to drop it off.
THOMAS H
Rating:
5.0
Customer did not leave a comment.
KAREN T
Rating:
1.0
Customer did not leave a comment.
TINA B
|
First Impressions
Rating:
5.0
I love the whole process I want to partner
VERONICA S
Rating:
5.0
Better price if you rent 2 or more trucks
RICKY R
Rating:
5.0
Good
KEVIN P
Rating:
5.0
Customer did not leave a comment.
DARRYL P
Rating:
5.0
A bit more explanation about the rental for people who have never driven a big truck.
ITZA H
Rating:
5.0
Customer did not leave a comment.
JEFFREY B
Rating:
5.0
Cameron was AMAZING - polite, careful, efficient yet patient. He did a great job helping us back to the trailer, hook it up and strap down the vehicle we hauled. We will use this location again.
BRIDGET S
Rating:
2.0
I had ordered a dolly and had to drive to another location to get it. This was after my rental pick up location changed to location further away from where I was.
DANIEL W
Rating:
4.0
We were a walk in with no reservation. They staff was very busy but helped us right away.
CHRISTIE C
Rating:
4.0
Customer did not leave a comment.
KATELYN H
Rating:
5.0
Customer did not leave a comment.
HURLEE M
Rating:
3.0
I was in need for 26 ft truck which I received but the car trailer was unavailable and drove 25 minutes away for the trailer. This was a total inconvenience for me while working on relocating to Indianapolis Indiana.
KENNETH K
Rating:
5.0
Customer did not leave a comment.
DANIEL C
Rating:
5.0
Maurice was very nice and helpful.
JALEESA D
Rating:
5.0
Customer did not leave a comment.
TROY D
Rating:
4.0
My dispute over a day charge was addressed promptly and professionally.
STEVEN L
Rating:
5.0
Customer did not leave a comment.
MATTHEW B
Rating:
5.0
Tried to turn truck into personnel, but ended up going trough app for inspection, employee didn't inspect truck upon return.
JEANNIE S
Rating:
4.0
I needed an enclosed trailer on short notice. Helpful friendly counter employees. Repeat customer.
RODNEY G
Rating:
5.0
Customer did not leave a comment.
KARIN G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL F
Rating:
5.0
People here great! Computer system sucks and sends too many irrelevant emails for a single transaction!
RAYMOND R
Rating:
4.0
It was faster service this time around
Marvette G
Rating:
5.0
Great service from start to finish
HEATH V
Rating:
5.0
Customer did not leave a comment.
BRIAN G
Rating:
4.0
The manager is awesome
SHELLEY L
Rating:
5.0
Customer did not leave a comment.
Celia W
Rating:
5.0
Very positive and helpful people.
holly h
|
First Impressions
Rating:
5.0
I didn’t get his name, but the young gentleman was very polite and efficient. Would definitely use this location again.
SHANNON T
Rating:
3.0
Customer did not leave a comment.
THOMAS L
Rating:
5.0
even though they are understaffed, the young man got me checked in and out the door quickly with my rental that was ready and waiting. The same when i checked back in.
DAVID S
Rating:
5.0
very good customer service
MARK D
Rating:
5.0
Great service. Overall a very easy process.
ANJALA M
Rating:
5.0
Customer did not leave a comment.
Nathan A
Rating:
5.0
Customer did not leave a comment.
Brian D
Rating:
5.0
Fast, friendly and competent, got me in quickly and on my way. Return was at least as easy. Maurice is excellent!
BRIAN B
Rating:
5.0
The back of the truck and cab where dirty like something was spilled. The alignment was way off. But I got what I needed done.
MARIE D
Rating:
5.0
I wanted to tell you that MAURICE and TYLER were there when I dropped off my trailer and rented a storage unit. Let me tell you that these two young men were so wonderful without dealing with customers!!! They are polite, intelligent and were so kind to me. MAURICE helped me with an issue I had and he went above and beyond to help me with such kindness. Customer Service Is so key in every business!!! MAURICE is such a great employee!!! He needs to be given an award for his service there helping customers that are stressed from moving. They were both great guys. I just dealt with Maurice with this situation. I am now considered the “older generation” and Maurice sure made me have a lot of hope for the younger generation. Maurice needs to train people in the world in outstanding customer service. This man will go very far in life! Thank you for hiring him. I have used this location two times before and EVERY SINGLE TIME it has been such a very pleasant experience. I do not write reviews usually, but the very outstanding customer service and competency at this location needs to be brought to the upper management’s attention. I WOULD HIGHLY RECOMMEND THIS U-HAUL LOCATION TO EVERYONE!!! Thank you!!!!
MELINDA D
|
First Impressions
Rating:
4.0
The business has gotten to good/big for your locations. No longer have customers parking spaces.
JOHN B
|
Overall Experience
Rating:
5.0
Best crew
Cameron M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Linda M
|
First Impressions
Rating:
5.0
Great staff!!
Amy B
|
First Impressions
Rating:
4.0
Everything was very good except the price. I think it’s still to high.
phyllis g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ONA H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tonia J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert R
|
Online Move In
Rating:
5.0
I’d like to thank Allen for securing my unit after the movers moved it in and didn’t lock the unit. Everyone was very helpful and pleasant. I will recommend and use you guys in the future. I didn’t get my guy name - who walked me to my unit on my first visit there and he was also helpful on my move out date & with closing out my account. Thank you.
Miriam Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Quentin G
|
Online Move In
Rating:
5.0
Best customer Service!
Bryan M
|
Overall Experience
Rating:
5.0
I just want to give a big huge shout out to Allen and his team.
Everyone was so nice and accommodating, it made this day just a little bit easier.
Thank you guys so much!
Madeline H
|
First Impressions
Rating:
3.0
Security is questionable as when I was there I would see people walking through it with pack packs and the gate was open a lot, maybe it was not working cause my card did not let me in and sometimes it was just open I don't know, but the other thing that I was concerned about was an employee hit my van with a 26 foot U Haul truck I was parking in the back by my unit. The manager at that time was not helpful Frank Holloway acted like it was my fault. He would not give me access to the camera recording and tried to deny it but I had it on my dash cam and got the claim taken care of what a mess. Also when I checked out the printer was not working and I need to get a receipt please. Sincerely DG
David G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shayla B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cruz D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LC B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
glady R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
PRISCILLA A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mark p
|
Overall Experience
Rating:
2.0
To received a Truck with barely enough gas to make it to a service station. They stated I could get towed back if it runs out of fuel. That was unacceptable and Very Scary
Latosha R
|
Overall Experience
Rating:
1.0
Sold my unit even after I made multiple attempts at contacting the manager and send emails. No response from them at all then to send me a bill for what was left after they sold the unit
Shawn P
|
Overall Experience
Rating:
5.0
The time I been with them they been very friendly and kind
Diana F
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
David R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
borisa c
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CECILIA P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Raymond S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
skyler n
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deshon W
|
First Impressions
Rating:
5.0
BEST UHAUL SERVICE! GIVE THADDEUS DIAMOND A RAISE PLEASE
Bryan M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paula J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark p
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tyran S
|
Overall Experience
Rating:
5.0
The staff are awesome especially Mr. RJ and his (2) biological brothers who work at the listed location were extremely friendly, courteous, respectful, supportive, helpful and very professional.
They did an awesome job with customer service which they took to a whole new level.
Several words to describe Mr. RJ is phenomenal and Man of the Universe that helped me out yesterday that words cannot describe. Mr . RJ is very intelligent, knowledgeable,, articulate and a good face for the company.
Kudos to Mr. RJ and his (2) brothers that work alongside of him at the front counter at U-Haul Rentals which is located at 4312 S. Nolan Rd Independence, Mo.
RJ and his brothers are the dynamic duo with quality and excellent service. I am extremely satisfied with the awesome customer service and I am a Happy Camper.
Michael McKenzie
MICHAEL M
|
First Impressions
Rating:
5.0
The staff there was friendly and helpful
Ronald J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tonya S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rahsaan f
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Raymond S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Regina G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CORY B
|
First Impressions
Rating:
3.0
While the uhaul office staff members were GREAT, the uhaul experience entirely has been HORRIBLE!! From the miscommunication, to being mis informed, to being giving the run around, to also swindling me out of money i did not owe. I will absolutely refrain from using the UHAUL service in the future!
Montoya W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STANLEY T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lakesha W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
anthony d
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
tiara c
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kristy H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carol g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hope L
|
Overall Experience
Rating:
5.0
RJ is the best customer service rep! Always ready and willing to help anyway he can, with a smile!
Steve l
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Samaria G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Samaria G
|
Overall Experience
Rating:
5.0
Very friendly.
anthony d
|
First Impressions
Rating:
5.0
Thank you.
Jana N
|
First Impressions
Rating:
3.0
Not a lot of staff during the day or night. So anytime you go in there be prepared to wait. If you have a unit on the far back side. Good luck getting in, they park all of the big trucks back there. So if you need to get in your storage randomly like me, it was a hassle. They need to find another lot close by to park trucks.
Jazmen K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allison D
|
First Impressions
Rating:
2.0
Was told that storage would be pro rated wasn't
Donald W
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Katherine H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNIFER W
|
Overall Experience
Rating:
5.0
The bathroom and storage area are very clean and small great
Donald W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BROOKS S
|
First Impressions
Rating:
5.0
They we’re great
Breona B
|
Overall Experience
Rating:
5.0
Frank Holloway is awesome!
vernestine s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica W
|
First Impressions
Rating:
5.0
Frank Holloway was friendly, fast, AND professional!!! He gets an “A” for customer service!
Tomika H
|
First Impressions
Rating:
3.0
Gate card wouldn’t let me in guy didn’t hear horn to let me out and he didn’t take your guys lock off so I couldn’t get in it I just put my lock on it. How long before gate is fixed and I am going to need my card to open the gate but yesterday it wouldn’t so how do we fix that
SASHA W
|
First Impressions
Rating:
5.0
Frank Holloway was GREAT TO WORK WITH !!
JENNIFER W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
preston k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa C
|
First Impressions
Rating:
1.0
Upon arriving no one came out to help. Went into store where employees were gathered in a group loud and using very loud profanity that was unacceptable. No one knew what they were doing. Had to ask for assistance to get in gate and was treated like I was stupid!!!! However the staff neglected to activate my access code. This is just a piece of my story !!
Lisa B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHAWN R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
carl C
|
First Impressions
Rating:
5.0
All the employees wonderful and vey helpful!!
Tammy J
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Brad P
|
Overall Experience
Rating:
5.0
It was okay
Raymond S
|
Overall Experience
Rating:
5.0
I've never had better service than what I experienced at this facility please keep up the great work....I really felt how you care about your customers, you made a stressful day easier than it should have been..to frank who took care of all of my needs with a smile and left me in aw I appreciate you , you are a good man
You deserve a raise
Connie B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lowell T
|
First Impressions
Rating:
3.0
Uhaul gas wasn't correct but didn't want to turn around. Plastic bumper fell off prior to leaving. Light came on for either oil or fluid and no one had maintained vehicle prior to pick up
jennifer d
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jamie T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tonya S
|
First Impressions
Rating:
2.0
Sold my items for more told me less amount so I would owe money distortion
LYNDELL M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharelle H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rex M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
vernestine s
|
First Impressions
Rating:
5.0
The store representative was very helpful in getting set up.
Michael L
|
First Impressions
Rating:
5.0
They was nice every time I call to make a payment and ever help full of I had a question
sandy c
|
Overall Experience
Rating:
5.0
I had to get a storage unit for several months. I wanted climate control due to the nature of some of my belongings and not wanting them humid or cold or too hot. The unit was the perfect size and clean, well lit and secured, along with the climate control. The staff at this uhaul location were always friendly, helpful and reliable! I hope I do not need storage again, but if I do I would definitely pick this place again.
Randall B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
sharon w
|
First Impressions
Rating:
3.0
Gate was broken for the two months that we used the storage unit and this made the facility totally not secure and also limited the hours that we could access the facility since the gate was closed during off hours.
rob j
|
Overall Experience
Rating:
3.0
Had my stuff in storage for 2 days in the month of July and had to pay for the entire month. That’s was ridiculous. I should gave been prorated for the 2 days and just pay that. I can see for 15 days having to pay for the entire month but 2 days??? An absolute rip off! I won’t use you service or recommend it to anyone.
Mary F
|
Overall Experience
Rating:
5.0
Very nice team led by an incredible manager!
Gloria M
|
Overall Experience
Rating:
5.0
Frank was great and extremely helpful.
MAXWELL G
|
First Impressions
Rating:
4.0
Rates continued to rise. Moved to half the price around the corner.
Bret C
|
Overall Experience
Rating:
5.0
All the guys that helped me was very good with Customer Service
Aaron D
|
Overall Experience
Rating:
5.0
Everyone was always so nice to me. When I had an issue with my lock. And when I needed an extra dolly and when I left. The guys there where so sweet and worked hard. Great job seeing the guys work and not joking around they took their jobs serious. Thanks U-Haul on Noland in Independence.
Jaquelin B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gloria K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fernanda S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samaria G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
COURTNEY B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bonnie M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie T
|
Online Move In
Rating:
5.0
The first person we spoke with to reserve the uhaul was rude and there was yelling in the background. The gentleman I spoke with with I got to the store was very nice and helpful. When we got to where we needed to go, Frank was amazing. This move was really rough but, he made it a little easier for us.
Hanna B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RYAN C
|
First Impressions
Rating:
5.0
Only issue was on shady side and ice wasn’t melted. Just a bit difficult to empty unit.
Tammy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dorothy g
|
Overall Experience
Rating:
5.0
Great staff
Rex M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edward B
|
Overall Experience
Rating:
5.0
Great experience. Frank was a tremendous help.
albert c
|
Overall Experience
Rating:
5.0
I rented for almost 9 months and had no problems. When I went to retrieve my items, the process went really smooth. I would definitely use U-Haul again.
Jenice W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amie E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ETCHESON W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward B
|
First Impressions
Rating:
5.0
Thanks to all the employees for there help
indira a
|
Overall Experience
Rating:
5.0
Everyone was always friendly and professional. They are great people.
Clarissa r
|
Overall Experience
Rating:
4.0
The person who checked us in seemed to cop a bit of an attitude and told us there was nothing in the computer for us, despite us having visited the location a week prior and having it confirmed. He did eventually find it. The other two gentlemen were pleasant and helpful.
Elizabeth N
|
First Impressions
Rating:
5.0
Frank and his team at UHaul were friendly, helpful, knowledgeable, kind, and professional!! I was told last minute I was unable to move in to my new home, and Frank went out of his way to help me figure out how to get storage and return my uhaul to his location. He really turned my stressful day into a thankful day that there are caring people in this world. WONDERFUL customer service!!! Thank you!!
Krystyna F
|
First Impressions
Rating:
5.0
I couldn't have asked for better service. RJ in particular was my man. He was very professional and helpful all of the time. Earlier in my storage days, I was in a U-Haul out in the country in Lee's Summit area. The Independence storage was hands down the best experience. Thank you for taking care of my things and for (taking my money... ha. ) all of these years. My very best to RJ.
CONNIE R
|
Overall Experience
Rating:
5.0
Everyone has always been very helpful, professional, and courteous.
Clarissa R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kyle S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
alice j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher E
|
Overall Experience
Rating:
5.0
Pickup and drop-off was easy and painless. Was able to do so from my phone so I didn't have to go inside for assistance. Will use them again for future moves.
Cailey K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anna S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Pennie H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KRISTINA C
|
First Impressions
Rating:
5.0
That kid at the front desk was good. Knowledgeable, polite and on the ball. Keep him around and give him a raise. Dead serious, he'll be running his own place one day if he's not the boss already.
Jeromy A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ETCHESON W
|
First Impressions
Rating:
5.0
Thank you!
TERRENCE J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tiniqueka S
|
Overall Experience
Rating:
5.0
Sad to see Mark Kocinski leave after all these years. He retired. He was always so good to work with. The store has a good crew though so I'm sure they will continue to provide great service to the community.
SAUNDRA A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher E
|
First Impressions
Rating:
5.0
The staff was very knowledgeable and helpful. I was moved into my new storage unit in no time.
Lise P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clarissa R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clarissa R
|
Online Move In
Rating:
5.0
I have been with the Noland rd Uhaul storage on and off since 1988 and have always gotten excellent service from Mark and everyone there. Thank you all very much for helping me whenever I needed your assistance.
LINDA P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kamilah g
|
Overall Experience
Rating:
1.0
"YOUR ON-SITE EMPLOYEE'S ARE HELPFUL, BUT YOUR RESPONSE TIME TO TALK WITH ME WAS VERY DISSATISFIED, & YOU GUY'S REALLY NEED TO STEP UP YOUR PERFORMANCE ON CUSTOMERS INCOMING CALL'S , FOR ME TO WAIT UP (10-15 MINUTES) & THEN GET DISCONNECTED IS NOT ACCEPTABLE, THEN HAVE TO CALL OTHER U-HAUL HERE IN KCMO ( KANSAS CITY,MO), TO JUST HOPE TO TALK W/ SOMEONE IN ORDER TO TRY PAYING MY STORAGE UNIT PAYMENTS CAUSE THE ONE PLACE I WAS RENTING FROM NEVER , EVER PICKED UP MY CALLS & THAT'S WHAT HAS ME ANGRY, BUT I'M. OUT OF THE STORAGE UNIT, & THAT'S ALL I HAVE TO SAY!!!!"
RONALD W
|
Overall Experience
Rating:
2.0
Horrible customer service when we set up the unit. If we didn’t have a time frame, we would of went somewhere else. Kept items in storage for 4 months, over half our items were covered in mold.
Victoria L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pearl l
|
First Impressions
Rating:
1.0
High prices for a small box never again lost so much money and being treated as a stranger and getting no help during a recession was not good
SAMANTHA R
|
Overall Experience
Rating:
4.0
Great customer service, the store Manager and staff very helpful in helping meet all of my needs. Especially when, I changed my mind at the last minute about the lock for the storage door.. Very friendly staff and courtesy of needs for customers during the pandemic. Gave clear instructions of what is required and necessary for customers safety at their location.The cleaning lady also very prompt and nice..strong team with strong skills to meet customers needs for storage and moving... Thank you for the standard of excellence.
erica d
|
Overall Experience
Rating:
5.0
Very good people always ready to help.
VIRGINA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GRANT H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bryonna S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julia M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Guenevere S
|
First Impressions
Rating:
5.0
Amazing ppl skills great personality nice area
Torkel R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDNA V
|
Overall Experience
Rating:
5.0
Frank and crew were awesome. I got a storage unit and realized it was too small. They all jumped in and got me a larger unit and was in and out in no time!
GRANT H
|
First Impressions
Rating:
5.0
Staff was always courteous and helpful. Cool Beans!
Steven S
|
Overall Experience
Rating:
5.0
Friendly and very helpful folks at this facility. Unit itself was clean and ready to occupy and the dollies located at the inside dock made the transfer so much easier. Glad I found them.
catherine f
|
First Impressions
Rating:
5.0
The staff is amazing!
Lori R
|
Overall Experience
Rating:
4.0
Good storage facility to rent from. Only downside is ease of access to doors to reach inside units (i.e. parking is not very good without blocking everyone else from thr access doors)
MARY R
|
Overall Experience
Rating:
5.0
I love Uhaul on Noland and I-70! I will definitely go back if i ever need storage or a moving truck again. Awesome customer service and fair prices.
betty t
|
Overall Experience
Rating:
4.0
Only concern is that a couple of times security gate was left open. Eg. I was at my storage and security gate was open entire time (15min.) I was there.
Christopher G
|
Overall Experience
Rating:
5.0
Awesome experience! Thank you for everything!
rebecca s
|
Overall Experience
Rating:
5.0
The staff was very friendly and very helpful. I would recommend U-Haul because they are very friendly and they take care of you like family. Also U-Haul will make sure that you have everything
KRISTINA H
|
Overall Experience
Rating:
4.0
I did not say excellent, because when I got to my storage unit for my first time All the way around in the back, It was LOCKED... Could not get in & can't reach by phone. TIGHT slide loc
Andy Great!
VICKIE A
|
First Impressions
Rating:
5.0
The staff was very friendly and super helpful. We had an issue at a different location with a storage unit and truck, but this staff here at this location went out of their way to solve the issue.
Zach C
|
Overall Experience
Rating:
5.0
The manager on duty was more than willing to assist me and help. Every other worker that day that we interacted with were all very friendly and made my overall experience excellent.
Zach C
|
First Impressions
Rating:
5.0
Great service
pasche d
|
Overall Experience
Rating:
5.0
I've rented trucks and storage spaces from U-Haul stores in other parts of the country and this location is by far the best. They should be used as an example for the whole company. Wow!
Carol B
|
Overall Experience
Rating:
5.0
Gary and Mark provided excellent customer service.
Joe J
|
First Impressions
Rating:
5.0
Highly recommend !!!!! They are very helpful !!! Thank y’all!!!
Floyd B
|
Overall Experience
Rating:
5.0
The young man who was helping me was really nice about all the different options I had.thank you
shy j
|
Reservation
Rating:
5.0
Great services
LYNDELL M
|
Reservation
Rating:
5.0
Mark is nice to work with.
Jonathan Z
|
Overall Experience
Rating:
5.0
Excellent service
BRANDY E
|
Overall Experience
Rating:
1.0
I had mice in my unit, it destroyed my furniture, the store manager Mark thought this was very funny and he actually knew of mice in the units. This is a joke the manager is a joke, seriously.
KYLE L
|
Overall Experience
Rating:
3.0
Location appeared well staffed, still there were long lines too often. Magnetic cards for the gates didn't work, had to wait to get fixed in a long line. But I would recommend this store overall.
Ollie W
|
Overall Experience
Rating:
5.0
I have used the services at this location many times and the staff have always been very helpful and professional. All of your locations should strive to be as good as this one.
DAN C
|
Overall Experience
Rating:
1.0
My unit was infested with mice droppings! I had to get rid of most of my things!!! And hire someone to clean and sanitize my furniture!!!
Marcia h
|
Overall Experience
Rating:
2.0
The price increase over the 6 years was unacceptable. I'm a disabled Veteran and my mother was 90 years old when we rented your storage the price was around $119 a month and now it is $159.
