Customer did not leave a comment.Michael W.
Customer Reviews for U-Haul Moving & Storage at Noland & I-70
Independence, MO 64055
(1/4 South of I-70 on Noland Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fantastic and knowledgeable service. Big help hooking up trailer!Natalie H.
The customer service reps were on FaceTime videos during check out and smoking right outside the door and had to be asked to move to get by. When I returned the van I parked it and they kept asking me to move the van instead of moving it themselves. Not impressed with the way this store is ran. Felt like like I was interrupting their social timeSandra D.
We reserved a cargo van and there wasn't one for us when we got there so we had to take a box truck. I was a little disappointed we didn't need anything that big.Thomas L.
Customer did not leave a comment.Derek A.
Excellent customer service. Representatives were friendly and pick up and drop off went very fast. Great experience!Terry V.
Great people, thanks for making the move less stressful!!Steven T.
Customer did not leave a comment.David W.
Customer did not leave a comment.Tillman M.
The owner of this facility is fantastic. U-haul needs to provide him with some assistance on helping keep his equipment safe and perks for new employees so that he can employ decent help that will stay employed. I have used this location several times and the 1st time so has the pleasure of meeting and dealing with the owner and again, he is what any owner of a business should model themselves after!LANCE J.
They did a fine job . Frank was pleasant to work withBill B.
The truck that I was assigned through mobile pickup was not accessible on the lot and the other truck that I was given instead was in poor mechanical conditionMichael H.
Customer did not leave a comment.Scott W.
Pretty great!! Drop off was nice and smooth too, I would recommend to others.Joseph T.
I rented a 5' x 8' enclosed cargo trailer and it was perfect for my needs. The store was busy, yet efficient. I have been to two local U-Haul locations and the experience has been great.Michael T.
Be customer service focused.Nancy B.
Customer did not leave a comment.Larry C.
Fast and friendly!Doug B.
Our equipment was not clean when we picked it up. The trailer still had a fair amount of red bark dust/chips still left in it. Additionally, the wait times and unprofessional manner of a couple members of the staff during the first time we rented from this location is why I initially booked this last reservation at another uhaul location so I could avoid this place but then my pickup location was changed after booking so I had to go back to this place. However, the staff member who helped us this time was way more professional and helpful than the individual during our first rental so thank you to the professional and helpful employee!Joshua W.
Keep up the great work.Dan D.
Customer did not leave a comment.Jorge F.
The employees were extremely friendly and helpful. The process of picking up and dropping off the truck was simple. This location is highly recommended.Tommie N.
They had our equipment ready and waiting when we arrived. Excellent service.terry W.
2nd time using this location. The team is great there and this is the 2nd time the young man working really helped me out with a move. I can't say enough good things about them.Lawerence G.
Customer did not leave a comment.Jared V.
employees had to be asked to come from office cause there was customers waiting ,very unbecoming attitude, Could go on but wont, truck had warning that i had 25 mile to till empty but yet i was asked to bring back with 1/4 tank or be charged , went 29 miles cost 34 dollars in gas. at 3.69 per galCurtis P.
Great job as usual!Doug B.
ALL employees were kind, considerate to me, patience was shown to my lack of technology, overall I had a good experience. From the employee that greeted me, the one that waited on me the young men that handed me my keys and the other that received the keys from me when checking in. Thank you fellows.Mary C.
Just keep things flowingAlfred C.
Customer did not leave a comment.James S.
Customer did not leave a comment.Jake K.
Customer did not leave a comment.Carol S.
Customer did not leave a comment.Chad D.
Customer did not leave a comment.Luis M.
Take a couple of minutes to review truck operation points and review truck condition. Not a complaint, just a suggestionSteven W.
Poor customer service. Given truck that had tire issues, took it back given a truck that had not been checked in, gas was on empty, had same tire issue as other truck and they refused to redo the paperwork on it. We paid for furniture dollies and was then told none were available but no refund given. Worst experience ever!!!!!!!Michael L.
Nothing. I think that the staff was very polite and professional. Good job!!🙂MELINDA R.
Customer did not leave a comment.John H.
I wasn't supposed to go to this location but my truck wasn't at the first place so I had to go here. It was fine but they didn't have the dolly or furniture pads I'd reserved available.Duncan G.
It would've been nice if they had explained in person how the process would go when returning the truck. That would've been very helpful.Joni B.
Customer did not leave a comment.Tracy W.
The young man that helped me was very polite and helpful!amber G.
Customer did not leave a comment.Carol W.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.STEPHANIE W.
Customer did not leave a comment.Karena D.
Customer did not leave a comment.Mariah E.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.JEANEE G.
The person that waited on me for check out was very friendly and customer service oriented. My concerns were that I was given a vehicle that was on 1/4 gas tank so I had to go immediately to put gas in and also the driver side mirror was crack. My overall experience at this location was good. Thanks, Sonya NealySONYA N.
Customer did not leave a comment.Antonette G.
Customer did not leave a comment.jeanne B.
Paid double what I was quotedDonald B.
Customer did not leave a comment.Carol G.
Over charging. Equipment wasn't even up to par.Trevor L.
Customer did not leave a comment.Jonathan F.
Very helpful staff. Highly recommend this location.Stephen W.
No one told me to check the information on my paperwork. The mileage and gas amount on my paperwork were incorrect. My GPS told me it was 39 miles round trip, when I looked at my paperwork when I returned it, appeared I had driven 53 miles. Also the paperwork showed it had left with 1/2 a tank, but when I picked up the truck, it had 3/8 of a tank of gas. Clearly, someone had used the truck since the last recorded time, an I had to pay for their gas and mileage. Also it was very apparent that the previous user had smoked in the truck, there were ashes, smell, and other things left in the truck indicating it had not been cleaned. The latch that holds the drivers sunvisor inplace was broken, so I had to constantly keep adjusting it. Just a bad overall experience, I will never use this place again, and will let others know about my experience.Ted L.
Customer did not leave a comment.Kelley S.
Customer did not leave a comment.Lynz G.
We rent from this location on a regular basis. They always go over the top on the effort to make sure we have exactly what we need for when we need it. Frank Holloway & his team are incredible!BOB P.
Customer did not leave a comment.Donald W.
Customer did not leave a comment.Klevelyn G.
Customer did not leave a comment.Victor J.
Customer did not leave a comment.Ronald A.
Much better than Home Depot and lawesJose R.
Customer did not leave a comment.James C.
Customer did not leave a comment.KEMUEL S.
Should have got a discount They move me to pick up my rental like 10 more miles down Which added 20 miles at $.69 a mile. Then they want up telling me they don't have it ready and it won't be till 630 that I left they called me and said it would be ready at 3 30 minutes later than my original time Then asked me if I just needed it till six because they had it already rented out which didn't make sense because it's a 24 hour rental and all the times all this was going on I was on the phone being looped around and hung up on accidentally I'm sure so It cost me time and money. So many problemsReva B.
Customer did not leave a comment.Tori R.
Customer did not leave a comment.Kenya R.
Customer did not leave a comment.STEVEN B.
Customer did not leave a comment.Joe P.
Customer did not leave a comment.Gerald B.
Customer did not leave a comment.Rochonda C.
Customer did not leave a comment.DAVID H.
Thank you for a fast and friendly check out and returnShaunte B.
Customer did not leave a comment.joseph S.
No one was available to check the vehicle in for return but we dropped it off a day early and we got a receipt later in the day.Clark W.
Customer did not leave a comment.Adam M.
Clean the trucks. My truck had a dolly that I had not ordered, believed to be from previous renter since it was not tied up to anything. Truck had crumbs and soda all over the dash.Joel S.
Excellent service, and great prices. Very helpful staffRONALD R.
When you walked in no one greeted me. I should around for 10 mins before I was help and I was the only customer. When I final got the key. He told me it was out back. Didn't walk me to the truck. I never received the checklist for the truck. The workers were outside playing food ball instead of helping customers. This was a very poor experience. When I brought the truck back. We walked to the truck to get gas, miles and for them to inspect the truck.. on the top of the truck there is a metal square and it looked slices. He said looks like you hit something. I said no. That was already there. And he told me I damaged the truck when I know I didn't. I was like to make a complaintErica H.
Location and pick up of rental truck was fine. The uhaul truck was very dirty - inside cab was covered in dirt, dog hair, and grime. The bed of the truck was full of dog hair, dirt and debris.Beau B.
Never use Crossbones in Navarre FL. The guy who runs it is the worst customer service , non caring person I have ever met . Plus he refused fir me to drop it off and he was the one it was assigned to.KEITH O.
Customer did not leave a comment.WADE B.
Customer did not leave a comment.Jeremy L.
Customer did not leave a comment.Betty C.
A sign tells you to wait for an employee during business hours to return your truck. I waited ten minutes then finally went in to turn in my keyGeorge N.
The workers were very efficient and helpful.Ronald B.
Customer did not leave a comment.Becky S.
Customer did not leave a comment.Ronald A.
Everything was great would definitely recommend!Angelee G.
Customer did not leave a comment.Chris H.
The 2 gentlemen working this location when I picked up and dropped off are fast, friendly and make the transaction very smooth. I would definitely recommend this location.Alicia H.
I was charged for two days when I was told over the phone and when I dropped off the truck I would only be charged for one. Also, I made it by 4:30, but no one was available to check me out until 4:47. I should not be charged an entire day for waiting in the parking lot.Donald B.
Very helpful employees.Steven W.
Customer did not leave a comment.Russell W.
Manager and team were excellent, they checked me in quickly, very friendly and courteous, would highly recommend!Roy G.
Customer did not leave a comment.David B.
Customer did not leave a comment.Gloria K. | Overall Experience
Customer did not leave a comment.Fernanda S. | Overall Experience
Customer did not leave a comment.Samaria G. | First Impressions
Customer did not leave a comment.COURTNEY B. | Overall Experience
Customer did not leave a comment.Bonnie M. | Overall Experience
Customer did not leave a comment.Stephanie T. | Online Move In
The first person we spoke with to reserve the uhaul was rude and there was yelling in the background. The gentleman I spoke with with I got to the store was very nice and helpful. When we got to where we needed to go, Frank was amazing. This move was really rough but, he made it a little easier for us.Hanna B. | First Impressions
Customer did not leave a comment.RYAN C. | First Impressions
Only issue was on shady side and ice wasn’t melted. Just a bit difficult to empty unit.Tammy B. | Overall Experience
Customer did not leave a comment.dorothy g. | Overall Experience
Great staffRex M. | First Impressions
Customer did not leave a comment.Thomas S. | First Impressions
Customer did not leave a comment.Edward B. | Overall Experience
Great experience. Frank was a tremendous help.albert c. | Overall Experience
I rented for almost 9 months and had no problems. When I went to retrieve my items, the process went really smooth. I would definitely use U-Haul again.Jenice W. | Overall Experience
Customer did not leave a comment.Amie E. | Overall Experience
Customer did not leave a comment.ETCHESON W. | Overall Experience
Customer did not leave a comment.Edward B. | First Impressions
Thanks to all the employees for there helpindira a. | Overall Experience
Everyone was always friendly and professional. They are great people.Clarissa r. | Overall Experience
The person who checked us in seemed to cop a bit of an attitude and told us there was nothing in the computer for us, despite us having visited the location a week prior and having it confirmed. He did eventually find it. The other two gentlemen were pleasant and helpful.Elizabeth N. | First Impressions
Frank and his team at UHaul were friendly, helpful, knowledgeable, kind, and professional!! I was told last minute I was unable to move in to my new home, and Frank went out of his way to help me figure out how to get storage and return my uhaul to his location. He really turned my stressful day into a thankful day that there are caring people in this world. WONDERFUL customer service!!! Thank you!!Krystyna F. | First Impressions
I couldn't have asked for better service. RJ in particular was my man. He was very professional and helpful all of the time. Earlier in my storage days, I was in a U-Haul out in the country in Lee's Summit area. The Independence storage was hands down the best experience. Thank you for taking care of my things and for (taking my money... ha. ) all of these years. My very best to RJ.CONNIE R. | Overall Experience
Everyone has always been very helpful, professional, and courteous.Clarissa R. | Overall Experience
Customer did not leave a comment.Kyle S. | First Impressions
Customer did not leave a comment.alice j. | Overall Experience
Customer did not leave a comment.Christopher E. | Overall Experience
Pickup and drop-off was easy and painless. Was able to do so from my phone so I didn't have to go inside for assistance. Will use them again for future moves.Cailey K. | Overall Experience
Customer did not leave a comment.Anna S. | First Impressions
Customer did not leave a comment.Pennie H. | First Impressions
Customer did not leave a comment.KRISTINA C. | First Impressions
That kid at the front desk was good. Knowledgeable, polite and on the ball. Keep him around and give him a raise. Dead serious, he'll be running his own place one day if he's not the boss already.Jeromy A. | First Impressions
Customer did not leave a comment.ETCHESON W. | First Impressions
Thank you!Ava J. | First Impressions
Customer did not leave a comment.Tiniqueka S. | Overall Experience
Sad to see Mark Kocinski leave after all these years. He retired. He was always so good to work with. The store has a good crew though so I'm sure they will continue to provide great service to the community.SAUNDRA A. | Overall Experience
Customer did not leave a comment.Christopher E. | First Impressions
The staff was very knowledgeable and helpful. I was moved into my new storage unit in no time.Lise P. | First Impressions
Customer did not leave a comment.Clarissa R. | First Impressions
Customer did not leave a comment.Clarissa R. | Online Move In
I have been with the Noland rd Uhaul storage on and off since 1988 and have always gotten excellent service from Mark and everyone there. Thank you all very much for helping me whenever I needed your assistance.LINDA P. | Overall Experience
Customer did not leave a comment.kamilah g. | Overall Experience
"YOUR ON-SITE EMPLOYEE'S ARE HELPFUL, BUT YOUR RESPONSE TIME TO TALK WITH ME WAS VERY DISSATISFIED, & YOU GUY'S REALLY NEED TO STEP UP YOUR PERFORMANCE ON CUSTOMERS INCOMING CALL'S , FOR ME TO WAIT UP (10-15 MINUTES) & THEN GET DISCONNECTED IS NOT ACCEPTABLE, THEN HAVE TO CALL OTHER U-HAUL HERE IN KCMO ( KANSAS CITY,MO), TO JUST HOPE TO TALK W/ SOMEONE IN ORDER TO TRY PAYING MY STORAGE UNIT PAYMENTS CAUSE THE ONE PLACE I WAS RENTING FROM NEVER , EVER PICKED UP MY CALLS & THAT'S WHAT HAS ME ANGRY, BUT I'M. OUT OF THE STORAGE UNIT, & THAT'S ALL I HAVE TO SAY!!!!"RONALD W. | Overall Experience
Horrible customer service when we set up the unit. If we didn’t have a time frame, we would of went somewhere else. Kept items in storage for 4 months, over half our items were covered in mold.Victoria L. | Overall Experience
Customer did not leave a comment.pearl l. | First Impressions
High prices for a small box never again lost so much money and being treated as a stranger and getting no help during a recession was not goodSAMANTHA R. | Overall Experience
Great customer service, the store Manager and staff very helpful in helping meet all of my needs. Especially when, I changed my mind at the last minute about the lock for the storage door.. Very friendly staff and courtesy of needs for customers during the pandemic. Gave clear instructions of what is required and necessary for customers safety at their location.The cleaning lady also very prompt and nice..strong team with strong skills to meet customers needs for storage and moving... Thank you for the standard of excellence.erica d. | Overall Experience
Very good people always ready to help.VIRGINA D. | Overall Experience
Customer did not leave a comment.GRANT H. | Overall Experience
Customer did not leave a comment.Bryonna S. | Overall Experience
Customer did not leave a comment.Stephanie T. | Overall Experience
Customer did not leave a comment.Julia M. | First Impressions
Customer did not leave a comment.Guenevere S. | First Impressions
Amazing ppl skills great personality nice areaTorkel R. | Overall Experience
Customer did not leave a comment.EDNA V. | Overall Experience
Frank and crew were awesome. I got a storage unit and realized it was too small. They all jumped in and got me a larger unit and was in and out in no time!GRANT H. | First Impressions
Staff was always courteous and helpful. Cool Beans!Steven S. | Overall Experience
Friendly and very helpful folks at this facility. Unit itself was clean and ready to occupy and the dollies located at the inside dock made the transfer so much easier. Glad I found them.catherine f. | First Impressions
The staff is amazing!Lori R. | Overall Experience
Good storage facility to rent from. Only downside is ease of access to doors to reach inside units (i.e. parking is not very good without blocking everyone else from thr access doors)Mary Ann R. | Overall Experience
I love Uhaul on Noland and I-70! I will definitely go back if i ever need storage or a moving truck again. Awesome customer service and fair prices.betty t. | Overall Experience
Only concern is that a couple of times security gate was left open. Eg. I was at my storage and security gate was open entire time (15min.) I was there.Christopher G. | Overall Experience
Awesome experience! Thank you for everything!rebecca s. | Overall Experience
The staff was very friendly and very helpful. I would recommend U-Haul because they are very friendly and they take care of you like family. Also U-Haul will make sure that you have everythingKRISTINA H. | Overall Experience
I did not say excellent, because when I got to my storage unit for my first time All the way around in the back, It was LOCKED... Could not get in & can't reach by phone. TIGHT slide loc Andy Great!VICKIE A. | First Impressions
The staff was very friendly and super helpful. We had an issue at a different location with a storage unit and truck, but this staff here at this location went out of their way to solve the issue.Zach C. | Overall Experience
The manager on duty was more than willing to assist me and help. Every other worker that day that we interacted with were all very friendly and made my overall experience excellent.Zach C. | First Impressions
Great servicepasche d. | Overall Experience
I've rented trucks and storage spaces from U-Haul stores in other parts of the country and this location is by far the best. They should be used as an example for the whole company. Wow!Carol B. | Overall Experience
Gary and Mark provided excellent customer service.Joe J. | First Impressions
Highly recommend !!!!! They are very helpful !!! Thank y’all!!!Floyd B. | Overall Experience
The young man who was helping me was really nice about all the different options I had.thank youshy j. | Reservation
Great servicesLYNDELL M. | Reservation
Mark is nice to work with.Charles Z. | Overall Experience
Excellent serviceBRANDY E. | Overall Experience
I had mice in my unit, it destroyed my furniture, the store manager Mark thought this was very funny and he actually knew of mice in the units. This is a joke the manager is a joke, seriously.KYLE L. | Overall Experience
Location appeared well staffed, still there were long lines too often. Magnetic cards for the gates didn't work, had to wait to get fixed in a long line. But I would recommend this store overall.Ollie W. | Overall Experience
I have used the services at this location many times and the staff have always been very helpful and professional. All of your locations should strive to be as good as this one.DAN C. | Overall Experience
My unit was infested with mice droppings! I had to get rid of most of my things!!! And hire someone to clean and sanitize my furniture!!!Marcia h. | Overall Experience
The price increase over the 6 years was unacceptable. I'm a disabled Veteran and my mother was 90 years old when we rented your storage the price was around $119 a month and now it is $159.CHARLES C. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!