Right side trailer tire very worn, would suggest replacement. All associates were courteous and helpful
STEPHEN BCustomer Reviews for U-Haul Moving & Storage at Noland & I-70
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young lady at the front counter was very informative and direct. She needs a raise!
SHAWN SEveryone at this location, for my experience, was very kind and helpful. Keep up the good work.
RICHARD WNothing extra needed. Everyone took care of me and my needs even with the power being out in that area.
TK HThey did a very good job helping me busy place all the workers at this location did a great job!!
HERBERT FRep was friendly to work with. Lot was full with trucks and trailers, so made it a little difficult to return the rented trailer.
PATRICK KPetrol tank should be full for all rentals, which makes it easier to replace the petrol used.
MARVA FEnjoy the experience
DAVID SThe girl that helped me at the front desk was unbelievable and awesome! She took care of all my needs with very fast and efficient service. Walked me through the entire process and the gentleman checking my vehicle for me went above and beyond to help assist me and make sure everything was taken care of! The Independence, MO location it is the BEST location that I have been to for a UHaul! Thank you so much for the exceptional service!!
KAREN SThe U-Haul that was given to me drove awful almost the entire trip. It broke down before I made it to my destination. I had to wait on the side of the highway for 2hrs before a tow truck could come. It wasn’t dropped off at my new house until after 10pm. My family could not even stay at our new home cause we could not unload the U-Haul at 11pm! This was the worst experience I’ve ever had with U-Haul and will never use them again!
AMBER MLocation worked with my work schedule on return of truck
TYRAN SVery nice place!
LINDA S | First ImpressionsReturning earlier than expected after location is closed takes and extremely long since no wifi exists to to insert the app.
JERRY HDrove the truck 25 miles. Put almost 2 gallons of gas into pickup truck. Was then charged for more gas upon returning. (2 gals) Filled out online check in showing where gas level was. Returned at same level. Their paperwork was different. Disappointing that I then was charge for gas. Even had a conversation with guy checking it in and he said I was good
Benjamin WWe had to drive 1 1/2 hours to pick up our truck and auto transport. The back of the truck was not swept out. It appeared the drivers door at some time had been bent and I had to listen to wind whistle through the crack between the seal and the door for 900 miles. Being a previous Uhaul dealer, we made sure our equipment was in tip top order for our customers. And for drop off, Uhaul was going to have us drive almost 2 hours from our destination to return the equipment. When renting the equipment there were 4 places on the computer for drop off and none in the city of our destination. While driving around the city of our destination, we located a minimum of 5 Uhaul locations.
DANIEL MEverything went smooth and super quick! I did the pre check in, so when I got there it was just re verifying my info, payment and key hand off.
LINDSY WGreat service
STEVEN PThe people at this location are always courteous and attentive. Use this location as an example for training others.
TIMOTHY HStaff was very friendly.
MICHAEL TThis transaction was smooth.
JEFFREY WEasily accessible. Check-in staff was superb!
CARTER HCustomer service was outstanding, everyone was relaxed and efficient. They made sure everything was proper before leaving.
JOSHUA KI rent here enough that the guys working the counter recognie me and give excelkent service. Thank you!
PAUL HThey are excellent professionals. I speak Spanish, and the young man who helped me found a translator, and everything went very well. Congratulations.
LEIDYS CI have been super impressed with the 5 Star service at u haul it's amazing the service people and customer care good job u haul
CHANLER TFix your system so your not sending customers to the wrong drop off locations. Took 45 minutes on the phone to find a place to drop it off.
THOMAS HI love the whole process I want to partner
VERONICA SBetter price if you rent 2 or more trucks
RICKY RGood
KEVIN PA bit more explanation about the rental for people who have never driven a big truck.
ITZA HCameron was AMAZING - polite, careful, efficient yet patient. He did a great job helping us back to the trailer, hook it up and strap down the vehicle we hauled. We will use this location again.
BRIDGET SI had ordered a dolly and had to drive to another location to get it. This was after my rental pick up location changed to location further away from where I was.
DANIEL WWe were a walk in with no reservation. They staff was very busy but helped us right away.
CHRISTIE CI was in need for 26 ft truck which I received but the car trailer was unavailable and drove 25 minutes away for the trailer. This was a total inconvenience for me while working on relocating to Indianapolis Indiana.
KENNETH KMaurice was very nice and helpful.
JALEESA DMy dispute over a day charge was addressed promptly and professionally.
STEVEN LTried to turn truck into personnel, but ended up going trough app for inspection, employee didn't inspect truck upon return.
JEANNIE SI needed an enclosed trailer on short notice. Helpful friendly counter employees. Repeat customer.
RODNEY GPeople here great! Computer system sucks and sends too many irrelevant emails for a single transaction!
RAYMOND RIt was faster service this time around
Marvette GGreat service from start to finish
HEATH VThe manager is awesome
SHELLEY LVery positive and helpful people.
holly h | First ImpressionsI didn’t get his name, but the young gentleman was very polite and efficient. Would definitely use this location again.
SHANNON Teven though they are understaffed, the young man got me checked in and out the door quickly with my rental that was ready and waiting. The same when i checked back in.
DAVID Svery good customer service
MARK DGreat service. Overall a very easy process.
ANJALA MFast, friendly and competent, got me in quickly and on my way. Return was at least as easy. Maurice is excellent!
BRIAN BThe back of the truck and cab where dirty like something was spilled. The alignment was way off. But I got what I needed done.
MARIE DGreat customer service A+
ANGEL TGreat job
RAYMOND AThe agent that helped me at the front desk was very kind, courteous, attentive and made me feel welcome.
TINA VGood customer service
SALVADOR BEnthusiasm when introducing themselves and working with a new customer.
MICHAEL FI rented a 20' truck that was scary to drive, vibrated badly, steering was loose and the truck was hard to keep in a lane. I should get some sort of discount. I rent often from u haul and this truck was the worst ever!
PATRICK SI wanted to tell you that MAURICE and TYLER were there when I dropped off my trailer and rented a storage unit. Let me tell you that these two young men were so wonderful without dealing with customers!!! They are polite, intelligent and were so kind to me. MAURICE helped me with an issue I had and he went above and beyond to help me with such kindness. Customer Service Is so key in every business!!! MAURICE is such a great employee!!! He needs to be given an award for his service there helping customers that are stressed from moving. They were both great guys. I just dealt with Maurice with this situation. I am now considered the “older generation” and Maurice sure made me have a lot of hope for the younger generation. Maurice needs to train people in the world in outstanding customer service. This man will go very far in life! Thank you for hiring him. I have used this location two times before and EVERY SINGLE TIME it has been such a very pleasant experience. I do not write reviews usually, but the very outstanding customer service and competency at this location needs to be brought to the upper management’s attention. I WOULD HIGHLY RECOMMEND THIS U-HAUL LOCATION TO EVERYONE!!! Thank you!!!!
MELINDA D | First ImpressionsThe business has gotten to good/big for your locations. No longer have customers parking spaces.
JOHN B | Overall ExperienceBest crew
Cameron M | Overall ExperienceGreat staff!!
Amy B | First ImpressionsEverything was very good except the price. I think it’s still to high.
phyllis g | Overall ExperienceI’d like to thank Allen for securing my unit after the movers moved it in and didn’t lock the unit. Everyone was very helpful and pleasant. I will recommend and use you guys in the future. I didn’t get my guy name - who walked me to my unit on my first visit there and he was also helpful on my move out date & with closing out my account. Thank you.
Miriam Z | Overall ExperienceBest customer Service!
Bryan M | Overall ExperienceI just want to give a big huge shout out to Allen and his team. Everyone was so nice and accommodating, it made this day just a little bit easier. Thank you guys so much!
Madeline H | First ImpressionsSecurity is questionable as when I was there I would see people walking through it with pack packs and the gate was open a lot, maybe it was not working cause my card did not let me in and sometimes it was just open I don't know, but the other thing that I was concerned about was an employee hit my van with a 26 foot U Haul truck I was parking in the back by my unit. The manager at that time was not helpful Frank Holloway acted like it was my fault. He would not give me access to the camera recording and tried to deny it but I had it on my dash cam and got the claim taken care of what a mess. Also when I checked out the printer was not working and I need to get a receipt please. Sincerely DG
David G | Overall ExperienceTo received a Truck with barely enough gas to make it to a service station. They stated I could get towed back if it runs out of fuel. That was unacceptable and Very Scary
Latosha R | Overall ExperienceSold my unit even after I made multiple attempts at contacting the manager and send emails. No response from them at all then to send me a bill for what was left after they sold the unit
Shawn P | Overall ExperienceThe time I been with them they been very friendly and kind
Diana F | First ImpressionsBEST UHAUL SERVICE! GIVE THADDEUS DIAMOND A RAISE PLEASE
Bryan M | First ImpressionsThe staff are awesome especially Mr. RJ and his (2) biological brothers who work at the listed location were extremely friendly, courteous, respectful, supportive, helpful and very professional. They did an awesome job with customer service which they took to a whole new level. Several words to describe Mr. RJ is phenomenal and Man of the Universe that helped me out yesterday that words cannot describe. Mr . RJ is very intelligent, knowledgeable,, articulate and a good face for the company. Kudos to Mr. RJ and his (2) brothers that work alongside of him at the front counter at U-Haul Rentals which is located at 4312 S. Nolan Rd Independence, Mo. RJ and his brothers are the dynamic duo with quality and excellent service. I am extremely satisfied with the awesome customer service and I am a Happy Camper. Michael McKenzie
MICHAEL M | First ImpressionsThe staff there was friendly and helpful
Ronald J | Overall ExperienceWhile the uhaul office staff members were GREAT, the uhaul experience entirely has been HORRIBLE!! From the miscommunication, to being mis informed, to being giving the run around, to also swindling me out of money i did not owe. I will absolutely refrain from using the UHAUL service in the future!
Montoya W | First ImpressionsRJ is the best customer service rep! Always ready and willing to help anyway he can, with a smile!
Steve l | First ImpressionsVery friendly.
anthony d | First ImpressionsThank you.
Jana N | First ImpressionsNot a lot of staff during the day or night. So anytime you go in there be prepared to wait. If you have a unit on the far back side. Good luck getting in, they park all of the big trucks back there. So if you need to get in your storage randomly like me, it was a hassle. They need to find another lot close by to park trucks.
Jazmen K | Overall ExperienceWas told that storage would be pro rated wasn't
Donald W | Overall ExperienceThe bathroom and storage area are very clean and small great
Donald W | First ImpressionsThey we’re great
Breona B | Overall ExperienceFrank Holloway is awesome!
vernestine s | Overall ExperienceFrank Holloway was friendly, fast, AND professional!!! He gets an “A” for customer service!
Tomika H | First ImpressionsGate card wouldn’t let me in guy didn’t hear horn to let me out and he didn’t take your guys lock off so I couldn’t get in it I just put my lock on it. How long before gate is fixed and I am going to need my card to open the gate but yesterday it wouldn’t so how do we fix that
SASHA W | First ImpressionsFrank Holloway was GREAT TO WORK WITH !!
JENNIFER W | First ImpressionsUpon arriving no one came out to help. Went into store where employees were gathered in a group loud and using very loud profanity that was unacceptable. No one knew what they were doing. Had to ask for assistance to get in gate and was treated like I was stupid!!!! However the staff neglected to activate my access code. This is just a piece of my story !!
Lisa B | First ImpressionsAll the employees wonderful and vey helpful!!
Tammy J | First ImpressionsIt was okay
Raymond S | Overall ExperienceI've never had better service than what I experienced at this facility please keep up the great work....I really felt how you care about your customers, you made a stressful day easier than it should have been..to frank who took care of all of my needs with a smile and left me in aw I appreciate you , you are a good man You deserve a raise
Connie B | First ImpressionsUhaul gas wasn't correct but didn't want to turn around. Plastic bumper fell off prior to leaving. Light came on for either oil or fluid and no one had maintained vehicle prior to pick up
jennifer d | Overall ExperienceSold my items for more told me less amount so I would owe money distortion
LYNDELL M | Overall ExperienceThe store representative was very helpful in getting set up.
Michael L | First ImpressionsThey was nice every time I call to make a payment and ever help full of I had a question
sandy c | Overall ExperienceI had to get a storage unit for several months. I wanted climate control due to the nature of some of my belongings and not wanting them humid or cold or too hot. The unit was the perfect size and clean, well lit and secured, along with the climate control. The staff at this uhaul location were always friendly, helpful and reliable! I hope I do not need storage again, but if I do I would definitely pick this place again.
Randall B | Overall ExperienceGate was broken for the two months that we used the storage unit and this made the facility totally not secure and also limited the hours that we could access the facility since the gate was closed during off hours.
rob j | Overall ExperienceHad my stuff in storage for 2 days in the month of July and had to pay for the entire month. That’s was ridiculous. I should gave been prorated for the 2 days and just pay that. I can see for 15 days having to pay for the entire month but 2 days??? An absolute rip off! I won’t use you service or recommend it to anyone.
Mary F | Overall ExperienceVery nice team led by an incredible manager!
Gloria M | Overall ExperienceFrank was great and extremely helpful.
MAXWELL G | First ImpressionsRates continued to rise. Moved to half the price around the corner.
Bret C | Overall ExperienceAll the guys that helped me was very good with Customer Service
Aaron D | Overall ExperienceEveryone was always so nice to me. When I had an issue with my lock. And when I needed an extra dolly and when I left. The guys there where so sweet and worked hard. Great job seeing the guys work and not joking around they took their jobs serious. Thanks U-Haul on Noland in Independence.
Jaquelin B | Overall ExperienceThe first person we spoke with to reserve the uhaul was rude and there was yelling in the background. The gentleman I spoke with with I got to the store was very nice and helpful. When we got to where we needed to go, Frank was amazing. This move was really rough but, he made it a little easier for us.
Hanna B | First ImpressionsOnly issue was on shady side and ice wasn’t melted. Just a bit difficult to empty unit.
Tammy B | Overall ExperienceGreat staff
Rex M | First ImpressionsGreat experience. Frank was a tremendous help.
albert c | Overall ExperienceI rented for almost 9 months and had no problems. When I went to retrieve my items, the process went really smooth. I would definitely use U-Haul again.
Jenice W | Overall ExperienceThanks to all the employees for there help
indira a | Overall ExperienceEveryone was always friendly and professional. They are great people.
Clarissa r | Overall ExperienceThe person who checked us in seemed to cop a bit of an attitude and told us there was nothing in the computer for us, despite us having visited the location a week prior and having it confirmed. He did eventually find it. The other two gentlemen were pleasant and helpful.
Elizabeth N | First ImpressionsFrank and his team at UHaul were friendly, helpful, knowledgeable, kind, and professional!! I was told last minute I was unable to move in to my new home, and Frank went out of his way to help me figure out how to get storage and return my uhaul to his location. He really turned my stressful day into a thankful day that there are caring people in this world. WONDERFUL customer service!!! Thank you!!
Krystyna F | First ImpressionsI couldn't have asked for better service. RJ in particular was my man. He was very professional and helpful all of the time. Earlier in my storage days, I was in a U-Haul out in the country in Lee's Summit area. The Independence storage was hands down the best experience. Thank you for taking care of my things and for (taking my money... ha. ) all of these years. My very best to RJ.
CONNIE R | Overall ExperienceEveryone has always been very helpful, professional, and courteous.
Clarissa R | Overall ExperiencePickup and drop-off was easy and painless. Was able to do so from my phone so I didn't have to go inside for assistance. Will use them again for future moves.
Cailey K | Overall ExperienceThat kid at the front desk was good. Knowledgeable, polite and on the ball. Keep him around and give him a raise. Dead serious, he'll be running his own place one day if he's not the boss already.
Jeromy A | First ImpressionsThank you!
Ava J | First ImpressionsSad to see Mark Kocinski leave after all these years. He retired. He was always so good to work with. The store has a good crew though so I'm sure they will continue to provide great service to the community.
SAUNDRA A | Overall ExperienceThe staff was very knowledgeable and helpful. I was moved into my new storage unit in no time.
Lise P | First ImpressionsI have been with the Noland rd Uhaul storage on and off since 1988 and have always gotten excellent service from Mark and everyone there. Thank you all very much for helping me whenever I needed your assistance.
LINDA P | Overall Experience"YOUR ON-SITE EMPLOYEE'S ARE HELPFUL, BUT YOUR RESPONSE TIME TO TALK WITH ME WAS VERY DISSATISFIED, & YOU GUY'S REALLY NEED TO STEP UP YOUR PERFORMANCE ON CUSTOMERS INCOMING CALL'S , FOR ME TO WAIT UP (10-15 MINUTES) & THEN GET DISCONNECTED IS NOT ACCEPTABLE, THEN HAVE TO CALL OTHER U-HAUL HERE IN KCMO ( KANSAS CITY,MO), TO JUST HOPE TO TALK W/ SOMEONE IN ORDER TO TRY PAYING MY STORAGE UNIT PAYMENTS CAUSE THE ONE PLACE I WAS RENTING FROM NEVER , EVER PICKED UP MY CALLS & THAT'S WHAT HAS ME ANGRY, BUT I'M. OUT OF THE STORAGE UNIT, & THAT'S ALL I HAVE TO SAY!!!!"
RONALD W | Overall ExperienceHorrible customer service when we set up the unit. If we didn’t have a time frame, we would of went somewhere else. Kept items in storage for 4 months, over half our items were covered in mold.
Victoria L | Overall ExperienceHigh prices for a small box never again lost so much money and being treated as a stranger and getting no help during a recession was not good
SAMANTHA R | Overall ExperienceGreat customer service, the store Manager and staff very helpful in helping meet all of my needs. Especially when, I changed my mind at the last minute about the lock for the storage door.. Very friendly staff and courtesy of needs for customers during the pandemic. Gave clear instructions of what is required and necessary for customers safety at their location.The cleaning lady also very prompt and nice..strong team with strong skills to meet customers needs for storage and moving... Thank you for the standard of excellence.
erica d | Overall ExperienceVery good people always ready to help.
VIRGINA D | Overall ExperienceAmazing ppl skills great personality nice area
Torkel R | Overall ExperienceFrank and crew were awesome. I got a storage unit and realized it was too small. They all jumped in and got me a larger unit and was in and out in no time!
GRANT H | First ImpressionsStaff was always courteous and helpful. Cool Beans!
Steven S | Overall ExperienceFriendly and very helpful folks at this facility. Unit itself was clean and ready to occupy and the dollies located at the inside dock made the transfer so much easier. Glad I found them.
catherine f | First ImpressionsThe staff is amazing!
Lori R | Overall ExperienceGood storage facility to rent from. Only downside is ease of access to doors to reach inside units (i.e. parking is not very good without blocking everyone else from thr access doors)
MARY R | Overall ExperienceI love Uhaul on Noland and I-70! I will definitely go back if i ever need storage or a moving truck again. Awesome customer service and fair prices.
betty t | Overall ExperienceOnly concern is that a couple of times security gate was left open. Eg. I was at my storage and security gate was open entire time (15min.) I was there.
Christopher G | Overall ExperienceAwesome experience! Thank you for everything!
rebecca s | Overall ExperienceThe staff was very friendly and very helpful. I would recommend U-Haul because they are very friendly and they take care of you like family. Also U-Haul will make sure that you have everything
KRISTINA H | Overall ExperienceI did not say excellent, because when I got to my storage unit for my first time All the way around in the back, It was LOCKED... Could not get in & can't reach by phone. TIGHT slide loc Andy Great!
VICKIE A | First ImpressionsThe staff was very friendly and super helpful. We had an issue at a different location with a storage unit and truck, but this staff here at this location went out of their way to solve the issue.
Zach C | Overall ExperienceThe manager on duty was more than willing to assist me and help. Every other worker that day that we interacted with were all very friendly and made my overall experience excellent.
Zach C | First ImpressionsGreat service
pasche d | Overall ExperienceI've rented trucks and storage spaces from U-Haul stores in other parts of the country and this location is by far the best. They should be used as an example for the whole company. Wow!
Carol B | Overall ExperienceGary and Mark provided excellent customer service.
Joe J | First ImpressionsHighly recommend !!!!! They are very helpful !!! Thank y’all!!!
Floyd B | Overall ExperienceThe young man who was helping me was really nice about all the different options I had.thank you
shy j | ReservationGreat services
LYNDELL M | ReservationMark is nice to work with.
Jonathan Z | Overall ExperienceExcellent service
BRANDY E | Overall ExperienceI had mice in my unit, it destroyed my furniture, the store manager Mark thought this was very funny and he actually knew of mice in the units. This is a joke the manager is a joke, seriously.
KYLE L | Overall ExperienceLocation appeared well staffed, still there were long lines too often. Magnetic cards for the gates didn't work, had to wait to get fixed in a long line. But I would recommend this store overall.
Ollie W | Overall ExperienceI have used the services at this location many times and the staff have always been very helpful and professional. All of your locations should strive to be as good as this one.
DAN C | Overall ExperienceMy unit was infested with mice droppings! I had to get rid of most of my things!!! And hire someone to clean and sanitize my furniture!!!
Marcia h | Overall ExperienceThe price increase over the 6 years was unacceptable. I'm a disabled Veteran and my mother was 90 years old when we rented your storage the price was around $119 a month and now it is $159.
CHARLES C | Overall Experience