Customer Reviews for U-Haul Moving & Storage at North Military Hwy

4542 reviews

7448 N Military Hwy   Norfolk, VA 23518
(S Of eLittle Creek Rd)

(757) 583-1862

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(757) 583-1862

7448 N Military Hwy
Norfolk, VA 23518
(S Of eLittle Creek Rd)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Ashly B. 
Rating:
5.0

The customer service at this location is by far the best, and I Uhaul often

DAVID H. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Exceptionally staff

Melissa R. 
Rating:
1.0

This location did not have any appliance dolly's available for my move. This is an item I requested during my online reservation. I requested they call another location and after multiple attempts I went to another location to retrieve the dolly. The original truck given to me cut off after I pulled it out the parking spot and wouldn't start back up. All this happened and nothing was offered for the inconvenience.

WILLIAMJUSTIN C. 
Rating:
5.0

Great people and a great place for the business. Very happy.

BRIANMITCHELL B. 
Rating:
5.0

Customer did not leave a comment.

MARIA D. 
Rating:
5.0

Customer did not leave a comment.

MAURICELYRELL T. 
Rating:
5.0

For my situation, this worked well with me. Therefore, I bestow the highest accolades!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!For this specific branch on military highway in the city of Norfolk Virginia........... thank you ever so much.

JOHNSYLVESTER D. 
Rating:
5.0

Customer did not leave a comment.

Kenny D. 
Rating:
5.0

Everything was wonderful thank you

PATRICIAMARGARET C. 
Rating:
5.0

Mr. Earnest Ruffin was a hugh help, a fine asset to the U -Hual buisness

ROBERTCHARLES P. 
Rating:
4.0

Been charged $20 extra even i return the equipment at the same location after hour because you app didn't allow me to do it using my phone ,I've been tricked, this is piracy not honest business.

MOHAMED G. 
Rating:
5.0

Customer did not leave a comment.

KENCIE S. 
Rating:
5.0

Customer did not leave a comment.

DEVONACHAMBERS G. 
Rating:
4.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

tinisha W. 
Rating:
5.0

Customer did not leave a comment.

DEBORAHKAY H. 
Rating:
4.0

N/A

Valerie P. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWARTHUR S. 
Rating:
4.0

Keep doing what you are doing and improvement will surely follow.

CHARLESEDWARD B. 
Rating:
4.0

Customer did not leave a comment.

GABRIELLECHARMYN S. 
Rating:
5.0

may be put another employee behind the counter for fast service

GLENNHERALD MESI D. 
Rating:
5.0

Staff is awesome!!!!

Caprice T. 
Rating:
5.0

Very good customer service and the process was quick and easy

BLOSSOMANTIONETT G. 
Rating:
5.0

When we overfill the gas tank , can we get a refund for the overfill.

CLEMENT O. 
Rating:
5.0

They made my already stressful process easy! Definitely using them again

Amalama G. 
Rating:
5.0

The UHaul representative adjusted my mileage, because there was a miscalculation from the Palmyra location. He was very helpful & friendly. Easy drop off.

KARMA S. 
Rating:
5.0

Customer Service was Great!!!

RUBYLEE J. 
Rating:
5.0

Customer did not leave a comment.

MELVIN B. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Nice people with excellent service.

MICHAELCHRISTOPH S. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
4.0

Customer did not leave a comment.

Oneida B. 
Rating:
3.0

Customer service really irritated the crap out of. One associate was helping another customer and the other associate asked me to wait she would be with me shortly.. After waiting for 20 mins and the associate made phone calls to other customers the other associate waited on me and then the associate that asked me to wait takes the person behind me.. Wow. Never going to that location ever again

BRESHANICOLE B. 
Rating:
5.0

Customer did not leave a comment.

MELVIN B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

DELOISEVELYN W. 
Rating:
5.0

Customer did not leave a comment.

Joseph O. 
Rating:
5.0

Customer did not leave a comment.

ANNAMARIE C. 
Rating:
4.0

Customer did not leave a comment.

BRUCEJAY M. 
Rating:
5.0

Customer did not leave a comment.

CHERICEDANIELLE D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

MICHAELRAY L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jeffery L. 
Rating:
5.0

Customer did not leave a comment.

Shelby P. 
Rating:
1.0

I rented trucks & van on 3 different dates. 03/06/21, 03/10/21 & 3/15/2021. Get employees who actually appear like they appreciate your business. I was condescended to by the manager on the 2nd visit. When I had a question, I was asked if I had read the contract. My question concerned the the ridiculous practice of picking up the vehicle with the gas tank not always full. The 3rd visit was the straw that broke it. I was not greeted by the inexperienced clerk manning the desk. For some reason, she was trying to be as unhelpful as possible. Rudeness is in abundance at this location. I have been in customer service for over 40 years. I was shocked that it had deteriorated to this level. I believe an expensive pair of my glasses was left in the van rented on 03/15/2021. I guess I can kiss them goodbye. I suspect I would be told nothing was found by this group.

ALFREDJ J. 
Rating:
5.0

Customer did not leave a comment.

Carolyn Esther P. 
Rating:
5.0

Pleased with storage facility, it is secured, clean and temperature controlled. Convenient location for me.

NORMAN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica K. 
Rating:
5.0

Nothing. Outstanding

THOMASLEE K. 
Rating:
5.0

Great customer service both when I reserved the truck the night before i needed it and also in the morning when I picked up...and the gentleman at the return was great also...thank you

Darren B. 
Rating:
5.0

Customer did not leave a comment.

JEANNETTEWIESE S. 
Rating:
5.0

Even though they were super busy, I never felt rushed. Very friendly and very helpful!

DEANNA B. 
Rating:
5.0

Customer did not leave a comment.

Allen W.  |  First Impressions 
Rating:
5.0

Everything was great!

RILEYJUSTICE P. 
Rating:
5.0

Customer did not leave a comment.

MAURICETYRONE J. 
Rating:
5.0

Customer did not leave a comment.

Dana H. 
Rating:
5.0

Customer did not leave a comment.

TAMESHADEVON W. 
Rating:
5.0

Customer did not leave a comment.

COREYMICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Bruce G. 
Rating:
5.0

Customer did not leave a comment.

eleanor E. 
Rating:
5.0

Customer did not leave a comment.

Courtney A. 
Rating:
5.0

Customer did not leave a comment.

DEBORAHANN G. 
Rating:
5.0

Both employees were very professional, polite and knowledgeable. They made the experience exceptional.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Bobby G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

BARBARAJEAN B. 
Rating:
5.0

Wonderful staff and a clean facility. Will recommend.

Amarnath V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IBRAHIMA B. 
Rating:
4.0

When renting the vehicle I have measurements of the item I was moving and was rented a transport van. Unfortunately the item did not fit. By the time this was discovered the location was closed and the rental was useless to me. I would like a full refund please.

STACYHOOD G. 
Rating:
4.0

Customer did not leave a comment.

Germaica B. 
Rating:
5.0

Customer did not leave a comment.

Ingrid S. 
Rating:
4.0

Lower the prices for out of town so people could drive the uhaul back and save money.

ASHLEYJOSETTE EL R. 
Rating:
3.0

This experience has turned into a nightmare. The transaction was completed on January 16th, 2021. My total was $113.51. Moving during a pandemic with limited funds is bad enough! I woke up to an additional $58.17 charged to my account, leaving us with no food due to your system! I reserved the truck over a week in advance. If the quoted amount was to be deducted, it should've been deducted then or upon pick up; not 4 days later (01/20/2021) after the transaction was completed. Now I'm being told, by the location, I have to wait until the transaction posts to receive the funds back and that's up to the bank! This is a horrible experience. Never had an issue with you before.

Simone G. 
Rating:
5.0

Customer did not leave a comment.

Allison S. 
Rating:
5.0

The employees really make the place! They are friendly and so helpful! Even when there are numerous customers, they are patient and willing to go the extra mile to help out.

Deborah G.  |  Overall Experience 
Rating:
5.0

Super friendly and helpful staff at pickup and drop off!

WILLIAMHENRY K. 
Rating:
5.0

Customer did not leave a comment.

MICHELLEKISHA H. 
Rating:
5.0

Great experience and professional staff. Will utilize this location again.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

Employees were friendly and courtesy. Would absolutely recommend this location again and again.

MICHAELANDRE' P. 
Rating:
4.0

Customer did not leave a comment.

tim A. 
Rating:
5.0

Customer service was great. Very helpful & friendly. Clean vans & trucks.

CRYSTALLOVE S. 
Rating:
5.0

Customer did not leave a comment.

Jay W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEANETTEAVEST J. 
Rating:
5.0

Customer did not leave a comment.

VOLODYMYR Z. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHBENJAMIN F. 
Rating:
5.0

Great service friendly customer service!

DWAYNEALEXANDER S. 
Rating:
5.0

Customer did not leave a comment.

ETHANDOUGLAS R. 
Rating:
4.0

Customer did not leave a comment.

PHYLLISELLA B. 
Rating:
5.0

All good

SUSANA S. 
Rating:
5.0

We love our manager at this location johann is always sure to have a vehicle when we call for availability!! The entire team is ALWAYS pleasant and customer oriented .

VINCENTJOE E. 
Rating:
5.0

The guy at the end did not charge me for gas since i only used 7miles for the entire move. Thank you!

Juanalfonsosalva S. 
Rating:
5.0

Deanne was very helpful and customer oriented. Thank you.

Monica L. 
Rating:
5.0

Johann Skull runs a good storage/moving facility. Great customer service!

john p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

The trailer developed an electrical issue with the tail lights, notably the brake/turn signal lights. At one point, they all would not work, but then started to work again at random. Notified the reps at the drop off location of the issue.

Donna M. 
Rating:
5.0

Ernest was very helpful in returning our rentals. Very friendly and professional. Highly recommended!

donna M. 
Rating:
3.0

Need someone to address phone calls. Not enough staff to do both.

James S. 
Rating:
5.0

Continue the great customer service 👍

ERICASABRINA D. 
Rating:
5.0

Customer did not leave a comment.

Jerry G. 
Rating:
4.0

Customer did not leave a comment.

GUYEUGENE M. 
Rating:
2.0

Customer service rep made the experience more difficult than it needed to be. Was distracted by conversation with two coworkers when tending to us and not providing the attention necessary to handle the process more efficiently. Also, it's unnecessary to force the customer to scan their own Driver's license on their phone while in the store when the rep could have easily scanned it in two seconds. If the purpose was to avoid contact due to COVID, it was pretty much voided when he had to take my card to manually enter my credit card information and when he had to hand us the truck keys as well.

RIZWANDANISH K. 
Rating:
3.0

Customer did not leave a comment.

Sharron C. 
Rating:
5.0

Customer did not leave a comment.

Tanner B.  |  Overall Experience 
Rating:
2.0

It’s way too expensive to pay every month.

andrea p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Moses P.  |  Overall Experience 
Rating:
5.0

We have rented from this uhaul facility for almost a year. We started with a 10x10 then a 10x5 and finally 5x5. Each time we had to downsize the staff were very helpful to expedite our request. Even more they went out of their way to give us units near the one we were in to make the transfer easy. They always took the time to chat and made our experience a good one . Thank you

Kirsty L.  |  Overall Experience 
Rating:
5.0

Needs to explain the process better

Rasheeda B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CONSTANCE B.  |  Overall Experience 
Rating:
3.0

I reserved a unit and went in a day early to see the possibility of getting it a little sooner. They told me they didn’t have that size available and wouldn’t for a while, but they had another size available. I was confused why I could make a reservation for that size starting tomorrow since it wouldn’t have been available anyway, and asked about the issue. They gave me a free month in the other, available storage unit which I really appreciated. To my own fault, I lost my keys to the locker and (incorrectly) assumed a storage locker company would have the capability to get the lock off. My mom asked about it while I was moving in to my new place and was told that it was no problem and they would get it off. When I showed up to open my locker, they said they couldn’t do it anymore (after they said they could) and that I would have to hire a locksmith. $65 and three days later I finally got the lock off. I relied on their word, and it wasn’t followed through. Other than those issues the facility was okay.

Carinna P.  |  Overall Experience 
Rating:
5.0

The facility I was going to use had a Brocken elevator and only units available on the 2nd and 3rd floors. They made a call out to this facility and they had a rental unit available on the first floor! They assisted me right away showed me my unit and how to enter and secure my unit, the unit was very clean, had dollies to use and climate control was working very well!

Lori W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramona R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON S.  |  Overall Experience 
Rating:
5.0

The staff is phenomenal! So friendly, helpful, and accommodating. Exactly who you need during the stress of moving!

Carinna P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kim P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tanterria P.  |  Overall Experience 
Rating:
5.0

We had a good experience! It was a Saturday so it was very busy but everything was handled professionally. We rented the Uhaul and brought the stuff back to the storage shed we are renting, an easy process. I would highly recommend this Uhaul location for your moving needs.

Jake D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanterria P.  |  First Impressions 
Rating:
2.0

Upon renting the unit, we were impressed with the yo uh ng lady that initially helped us. She was professional and friendly. In he 4 months we have had the unit, each time we have gone by, the auto doors were open and we never needed any access codes. On 4/27 1 day after paying our rent early, I took my movers by just to see the unit contents. I could not access. Asked an attendant to help me, I had the key, but no access info. He was very disrespectful, and unhelpful. I dis not want to go into the office ro wait, to be around others dyeing this virus. But I did. Was given mycodes. When I asked another rep about a possible refund for the month because I paid early and now movers can empty it, she suggested asking at the price So tuesday 4/28 the unit was emptied. I waited inside amongst others, with several not wearing masks. And was told I could not get a refund. Irritating, waste of money. The unit was empty and clean. My fault for being responsible and paying the bill early, I guess.

Kevin A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel R.  |  First Impressions 
Rating:
5.0

Need to get sliding glass door fixed. Everything else was great.

amy c.  |  Overall Experience 
Rating:
5.0

I have always had good service when using this location, 3 times now. They are friendly, fast, and answer all of my questions.

amy c.  |  First Impressions 
Rating:
4.0

Thanks!

justin p.  |  Overall Experience 
Rating:
5.0

This was my second time at this location. Staff was friendly and very knowledgeable about products and services. I didnt have to wait long to sign for my storage unit. The facility was clean.

Nimyah P.  |  First Impressions 
Rating:
5.0

Met by a smiling gentleman who helped us with our reservation.staff were courteous and accommodating to all customers. Facility is clean and easily accessible. Truck rental return was also easy.

Kirsty L.  |  First Impressions 
Rating:
5.0

HAD STORAGE FOR ALMOST A YEAR YOUR STAFF WAS ALWAYS FRIENDLY AND HELPFUL. VERY CLEAN STORAGE AREA. IF I NEED A STORAGE AGAIN I WOULD COME BACK THERE. THANK YOU AND I APPLAUD YOUR STAFF👏👏👏👏😀

barbra m.  |  Overall Experience 
Rating:
5.0

Staff were very friendly and extremely helpful with getting me what i needed for my move...the best customer service I've rec'd this far from Uhaul...

Thelma P.  |  First Impressions 
Rating:
5.0

The young lady that assisted my brother and I was totally professional , detailed in her explanation of services provided and most importantly....kind.

Patricia B.  |  First Impressions 
Rating:
5.0

This is a busy location, but the people there are very friendly and helpful

Howard R.  |  Overall Experience 
Rating:
5.0

Trying to call the facility was a challenge.

Ann F.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly. Every question or request is responded to with a smile. Will definitely provide repeat business

MICHAEL C.  |  First Impressions 
Rating:
5.0

I was disappointed to learn that although I had only used 17 days (March 22-April 7) there was no refund of unused storage days and the unit would be rented out before April 22 which had been paid.

Victoria T.  |  Overall Experience 
Rating:
5.0

Outstanding service!!

Victoria T.  |  First Impressions 
Rating:
5.0

The staff was very helpful and courteous!

Melba B.  |  Overall Experience 
Rating:
5.0

N/a

SANTOS G.  |  Overall Experience 
Rating:
5.0

Great customer service!

Melba B.  |  First Impressions 
Rating:
5.0

The cleanest, best run facility I have used and I have used Uhaul storage in California, Arizona, Connecticut and Virginia. Great job guys.

THOMAS F.  |  Overall Experience 
Rating:
5.0

The slide door didn't work most of the time for my visits. Other than that it was good.

Monita L.  |  Overall Experience 
Rating:
5.0

Convenient.

Valerie W.  |  Overall Experience 
Rating:
5.0

Very professional & mr johann is the best he deserves a promotion

george j.  |  Overall Experience 
Rating:
5.0

NA

Ebony G.  |  Overall Experience 
Rating:
5.0

Good morning,I would like to thank the whole U-Haul staff for a find job the whole staff was very great to me and my family in a time of need thank you again and hope you have a nice and joyful Holida

Johnny D.  |  Overall Experience 
Rating:
5.0

Hi, this storage experience was the best our company has ever enjoyed. Thanks to your former manager Jamie and present manger Johan this possible. Thank you for this storage experience.

QUALICLEAN F.  |  Overall Experience 
Rating:
5.0

Great!

Michele Y.  |  Reservation 
Rating:
5.0

Great facility

gary h.  |  Overall Experience 
Rating:
4.0

Satisfied with service.

TERRANCE N.  |  Reservation 
Rating:
3.0

MAKE SURE THEY CLOSE OUT YOUR UNIT! I notified the store 3 times and still got charged a late fee 2 weeks later. Had to call corporate to finally get them to close me out and reverse the charges

Nicole R.  |  Overall Experience 
Rating:
3.0

Johann, Keith, & Dionne always pleasant.

Tracie B.  |  Overall Experience 
Rating:
5.0

Thank you

Terri H.  |  Overall Experience 
Rating:
1.0

Items were missing: three gray pillows to my couch. Items from Italy that I recently put in storage for movers to move. There were rats that ate at boxes and large roaches that crawled out of boxes.

DESIREE H.  |  Overall Experience 
No reviews have been submitted for this location.

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