Customer Reviews for U-Haul Moving & Storage at North Nevada

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at North Nevada

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Louis M. on

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The truck ran like crap but don't all u hauls? it did what we needed it to do.

Chance C. on

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Russel W. on

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Jose M. on

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Very good service thank

vance H. on

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Alexis T. on

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William R. on

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robert B. on

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Pam O. on

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The whole process is a bit slow but other that it all worked out!

Shane B. on

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Streamline the registration and pickup process. It took a long time!

Jordan J. on

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I was given a big truck. When I got to my location I opened up the back and no dolly. Had to go to a second location to even get started moving. THEN when I was trying to return it an hour early I found out they put the wrong milage and I couldnt finish the drop off process. The milage I was putting in to the website was less than the milage they put in by like 20 miles. I am so disappointed in my FIRST use of uhaul and its gonna be hard to bring me back.

Levi K. on

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Everyone who helped me did a great job. Zero complaints.

Joshua G. on

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The women who checks out the vehicles (in the yard) is always great at checkin and out.

DAVID M. on

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Good customer service

JULIO D. on

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kevin A. on

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Great job guys! Thanks!

James M. on

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william S. on

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Staff was fantastic, thanks for a very nice experience.

Craig S. on

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The staff was friendly and professional.

Angela S. on

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Peggy M. on

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Robert H. on

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Great operation.

Paul E. on

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More people to cover front desk. I arrive at 7:00 AM for 7:30 AM check in. There where 3 customers in front of me. Your computers where very slow, and you had i man on counter. I believe I left at 8:15 AM. Yard man was great.

Kenneth S. on

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Richard O. on

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Harold I. on

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I was treated very well by the employees who helped me. I was able to get in to a 10x10 unit instead of 5x15. The was a 15 footer which was good size for household items i was moving.

tracy B. on

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Robert K. on

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Trevor C. on

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Friendly staff, quick service and big time help getting the job done.

Chris A. on

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Megan M. on

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Quick and professional

Jay C. on

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Didn’t have the reservation and said it was changed when I was inline. Had to rent a different unit that was caked with mud. Every truck was dirty. The wait time with only 1 person in front of me took 45 minutes. This place has always been horrible and continues the tradition. My reservation was reset to this location. Had my reservation changed on me 4 times in the last 36 hours. Uhaul really needs to get the reservation system fixed and close this location.

Sarita S. on

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WOW - just go to this place and find out for yourself. I regret that I chose this place to return my truck to. I hope they don't get a bonus or benefit from it. Totally unprofessional and unwelcoming. You know what? When someone is returning a moving van, chances are they could use a little compassion not a jerk enforcing the rules like a total jerk would. Just go there yourself but do it undercover so you can see what they do to a total stranger that they could care less about and CLEARLY don't want to have them return.

Storm M. on

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David H. on

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When additional fuel is added, the customer should be compensated.

STEVEN D. on

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Sabrina M. on

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Complaint filed

Bridget B. on

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Great service. Installation took 2.5 hours which is exactly what they estimated. Friendly staff.

Thomas D. on

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Linda M. on

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The counter personel that was working on the days of 8/14 & 8/15 need some training in customer service/relations. I got the impression that they could care less about being professional or courteous.

Annette W. on

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Everyone was so helpful.

Johnny O. on

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first time using them and it was a great experience. ill use them again.

Amy S. on

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I rented a truck from this facility to move and empty my storage. Getting late notice letters and they keep trying to bill me for the storage unit with late fees although I WAS THERE EMPTYING IT. WTF

Larz c. on

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We had a great experience with this location, I’m so happy we came to y’all. Nice, knowledgeable staff, answered and questions we had, and were always willing to help!

RAY L. on

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The facility had no elevator only stairs to carry heavy items! They said they had a storage room for us when we got into town and they did not! We ended up going to self storage, much better!

JAMIE S. on

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Staff was very friendly, knowledgeable and helpful at this location. .

Curtis B. on

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Dallas game us the best customer service we have seen since in the Springs. They were very busy yet maintained composure and swiftly yet smoothly took care of each customer. Very polite, clear and

Charissa B. on

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Excellent service! I rented trucks twice and put things into storage here and the experience was lovely each The staff at this location are super helpful and reassuring during the stress of moving.

sheryl h. on

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Everyone very helpful abd considerate. I am grateful to them for making my move so much easier.

SEAN S. on

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Great service

DENISE A. on

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Best uhaul experience ever. Stuck in snow storm and they were very understanding awesome job uhaul

Richardson P. on

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Thank you for all guys. Great team

James S. on

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If you need anything from Uhaul then these guys will take great care of you.

Richard A. on

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Excellent services provided by a professional staff and friendly experience.

James S. on

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We showed up at 0630 and a person was already there working. He stopped everything he was doing and treated us like we were royalty. He even gave us a free month rental on a storage unit.

Daphne S. on

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Staff was kind, professional and very helpful. Absolutely great team!

Timothy R. on

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Outstanding place.

Anthony T. on

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Everything was great!

Sean H. on

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I would like to thank Silas and the entire staff at this U-haul location for everything. They were extremely helpful and professional. I would recommend this location to any and all in the CS area!