Customer did not leave a comment.Gail G.
Customer Reviews for U-Haul Moving & Storage at North Nevada
Colorado Springs, CO 80907
(Across From VASA Fitness)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John H.
Employees were not friendly. I was told that because of Covid nobody was willing to help me. If I couldn't figure stuff out on the app that was just too bad.Mike H.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.THOMAS G.
The entire process from start to finish was terrible. Making the reservation online seemed simple. We looked into the one on powered and got a message saying they were out of the size we wanted but one on fountain/mallard had what we were looking for which was closer to home so better for us. The reservation was done, we submitted the pic of driver's license and got the ok to pick up. Later, we got a call stating they do not have the truck size I needed for the date I needed at the closest location they biggest they have was a 15 foot at north Nevada which is 7 miles from home. I said do you have anything at the fountain and mallard location? They said no. I asked why did I get a confirmation stating it was ok to pick up. Anyway, long story short. I picked my uhaul up a day early and you have to check in online due to covid, cool I get that, but I kept getting error after error and they couldn't give me the keys until I checked in. Stupidest part was the man working was next to me the entire time so why couldn't he just check me in at the computer like normal? Once I got my truck, it was dirty it hadn't been swept out. I asked if I can drop it off at the closer location they said I could but minimum is 300.00 as a pick up fee. So uhaul rapes you because I'm sure they make most $ off mileage. So they make you pick up at the furthest location. I paid for 16 miles and 14 of that was picking up and dropping off. When I dropped off, I dropped it off 30 mins before schedule drop off. Cleaner than what I got it, and the online drop off said to put keys in drop box, but the lady working said leave keys in truck. I was a little skeptical as Nevada isn't the best area. I hope I never need to move again while uhaul is the cheapest they find other ways to rape you in the ass.Vivian R.
Thank you.JAMES J.
Make sure all functions on the trucks operate properly before renting them out. The driver side windshield wiper did not work on the one I rented and of course it started raining. I had to stop and pull over several times. Very dangerous! The check in process is now all the customer to do. It is very time consuming. When I expressed to the kid behind the counter that I did not care for the new process he responded by saying well it's the same thing if I had to do it. I told him the difference is you get paid to do and I have to pay to do. Not great customer service or user friendlyAMBER D.
The place is understaffed. There was a long wait time and an insufficient number of people at the front desk.Lee A.
Customer did not leave a comment.Jeanette M.
Online check in is REDICULOUSLY long !! Took close to 45 mins. Enter all of your information,plus a friends name for them to call to verify you are who you say you are(even after they can see who you are) then you go find your truck, then you have to wait for the online person to call your friend,then you get a code to get the key out of a lock box, but before that,you have to enter all of your information AGAIN...then you get the code, walk all the way across the parking lot to get the key, walk all the way back across the parking lot to get in the truck, then you have to look at their pictures of your truck, and the truck,to make sure they match(no new damages) and THEN.......you finally get to leave. Bringing the truck back took about 5 mins. If you are on a time schedule,I would suggest you give yourself and anyone helping you move,some extra time....I DO reccommend this place because the women there were helpful and nice...just be aware of the lengthy check in process online.Tina M.
Customer did not leave a comment.Jeffrey H.
The truck cab wreaked of cigarette smoke. I had to keep the window down to breath. Dirt got in the cab when I had rock loaded. They charged me to have it cleaned inside and out. They went out of their way to look for things to charge me for. I didn't have this experience at other U-Haul rentals.STEPHEN B.
I thought the entire U-Haul experience was quite pleasant. I was surprised how well-run and efficient the process was to rent the vehicle. I will consider doing this again when I need to haul something that will not fit into my own personal vehicle.Debora D.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Sandra D.
Customer did not leave a comment.DEBORAH F.
Customer did not leave a comment.Jennifer J.
Customer did not leave a comment.Christopher L.
They accused me of not bringing trailer back, after they failed to enter it into their system properly.JOSEPH S.
Lots of business's have had to adapt to COVID. Some adaptations are clunky, and others paint a clear picture to the future. UHaul has done a great job in my estimation of creating an easy user experience that will likely persist post-COVID.Richard C.
Customer did not leave a comment.Jerome W.
Customer did not leave a comment.Terry G.
The gas was given to me at exactly 1/2 tank full. Your paperwork had the gas above 1/2 tank full and when I returned the tank was a little bit below 1/2 tank full and I knew there was going to be a charge for gas but 7 gallons was realistically too much and so I was overcharged according to my husband who drove a truck over the road for over 25 years. So, the company was not honest. More the principle, than the money part.JEAN P.
Customer did not leave a comment.Scott A.
Great service and seamless experience!Julianne M.
I made the reservation online. Once I got to the location the process was smooth and fast. Sean was very professional and a pleasure to work with. My vehicle was ready in just a matter of minutes.Christian B.
I was impressed with the return process â€” so quick and easy! Friendly and efficient service representative.Candace H.
I had a broken power line to my trailer hookup and Grady and another employee were so very helpful to resolving this issue and getting me on the road even with the cold and windy weather!!! Thank you and Semper FiMark J.
I had trouble with online reservation, but everyone was so nice and got me all setup with a truck. :)Christopher R.
Customer did not leave a comment.Jasmin R.
Speed of service at all uhauls is crazy slowBRYAN M.
Customer did not leave a comment.MIECZYSLAW Z.
Customer did not leave a comment.Anne V.
Your online return sucks didn't work with two phones and finally got a third one would connect I had to wait over a half an hour checking a trailer back injosh L.
I was give an 6' by 12' trailer that had a broken wire up, and I had to stop have through my trip across the county to find a U-Haul and have it replaced because the lights were out. And the front two tires were different sizes from the back two tires. It was horrible and terrifying to drive.Lauren H.
The woman who checked us in was beyond excellent ...as always. She absolutely is an asset to your customer base. We ALWAYS use this particular Uhaul if at all possible. She knows Uhaul procedure and policy and service professional, streamlined and always excellent!Alfred N.
Customer did not leave a comment.Frederick V.
Customer did not leave a comment.Cathleen O.
They Charged me three gallons of gas, I drove the truck 9.1 miles. You do the math.Justin P.
Customer did not leave a comment.Lorraine A.
Customer did not leave a comment.Earl F.
Friendly quick service. Changed out ball on hitch to better handle trailer I rented. Work was done quickly and helped quite a bit. ThanksMichael D.
Customer did not leave a comment.james T.
Quick friendly and very professional. Location was clean and we'll kept. No snow or ice on ealk ways or entrances. Thank you.Marvin S.
I was asked to pay a $14 gas fee after having driven a total of 7 miles. This seemed preposterous even at $4 a gallon (which I understood from the contract). Otherwise, super nice reps.George M.
Customer did not leave a comment.STEPHEN H.
Customer did not leave a comment.Joshua H.
Sean helped me guide my way outCheryl W.
They were awesome!! Great customer service!!amy S.
Customer did not leave a comment.KEITH K.
Customer did not leave a comment.Ryan A.
Easy drop off. No problemskatharine D.
Customer did not leave a comment.joshua K.
Customer did not leave a comment.Lewis M.
Customer did not leave a comment.Edwin F. | Overall Experience
i will never go back to this u haul dealer ever again.LLOYD DENVER W.
The price for a 5x10 is very overpriced! UHaul needs to take the price gouging profits and give Dallas a well deserved pay raise. Dallas had to do more than needed do too your incompetent people at the Phoenix call center.James W. | First Impressions
The assistant manager (Dallas) is very knowledgeable and helpful the best I've had the pleasure to work with. Thank you Dallas you made my frustrating day much betterJames W.
Customer did not leave a comment.Cody H.
Customer did not leave a comment.Carrie H.
Customer did not leave a comment.Peter M. | Overall Experience
Customer did not leave a comment.BRYAN C.
It was VERY slow to check in/out.Abraham M.
Fast service. They were really friendly and answered any questions I had.Mindy R.
Excellent service and very friendly customer service. Very happy!Alfred N.
Customer did not leave a comment.Ronald B.
Customer did not leave a comment.Jamesetta D.
Great serviceMICHAEL S.
Customer did not leave a comment.Ronda K.
Customer did not leave a comment.Barry W.
Faster check in and outRONALD B.
At 0700 why are you asking me to call someone to confirm who I am. I gave you credit card, driver's license, address, picture of me, I paid insurance, and you make me wake up someone who does not recognize your number and will not answer. If I knew, I could have talked to stranger outside, ask for number, give it to you, and I'm good. I don't know of any other business that does this. Delete this requirement. Besides this, rest was fine.Mark L.
It was well maintained, but not clean. It was wet and dirty. But, since it had snowed the previous days, it was understandable. I just had to be more careful placing my items in it. Didn't want to give a false answer, nor have it sound like a negative. It's all good. : ) Staff was efficient and friendly!Patricia R.
Service was quick, friendly and easy!Christher B.
I had a great rental experience! Everyone was extremely friendly and helpful. It was a wow experience. That kind of seems strange to say but there was a moment where I said to myself "these are probably the most friendly, nicest customer service agents I've ever dealt with". Which was really nice because my moving experience was a nightmare due to the fact that it had snowed for three days straight. Really nice to see pleasent, caring and nice people when everything else isn't going well.Scott S.
Customer did not leave a comment.PAULETTE W.
Customer did not leave a comment.Savannah A.
Customer did not leave a comment.Emily M.
Customer did not leave a comment.SCOTT W.
Customer did not leave a comment.david A.
Friendly staff, just had been worried we would be charged for something we hadn't done to our uhaul since there was damage inside and out that had not been noted by the employee. Overall good experience, though, fast service, and the uhaul was brought to us, instead of having to search for itAriel T.
Customer did not leave a comment.Madison H.
My phone was being silly as far as checking in for covid protocol and this gentleman from your company helped me with my phone which was none compliant and he got me totally set up in store. I really appreciate his help. Very thankful and that you have a super duper employee.Mary S.
Change policy on multiple contacts, very difficult to do this.Lyle F.
This is the second time in a month and a half that I have used this location. They impressed me the first time that's why am in fact the second time.Raymundo T.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.tim G.
Customer did not leave a comment.ERIKA V.
Van had an oil leak and it leaked all over our new driveway. We had to add oil to the van for it even to keep running. When we returned the van, the staff was skeptical of us and their attitude was that they believed we were lying about the oil leak. That was after I showed them a picture of the stain. We asked for reimbursement for the time, money, and energy this cost us and they did not care. We had to put our own oil in the tank because you did not maintenance your vehicle properly before renting to us. I am extremely disappointed in your customer service. If you would have given me a discount off my mileage as compensation for the oil leak, I would not write a bad yelp review. But now that I got the full bill, I am going to tell the truth about your horrible customer service on Yelp. Never coming back here again.Janelle N.
Nothing. We were second in line, everything was in order. It was helpful to pre-register which saved time for the pickup. I was paying for the trailer when the staff person attached the trailer. I would have liked to practice attaching and un attaching the trailer, even though instructions were provided.stephen S.
Grady is an outstanding customer service representative for Uhaul.MICHAEL V.
Register not working properly caused big delays for customers. That's a very basic thing that doesn't happen at other retailers. Truck was changed in the middle of the process, both were difficult to find. You should park them in numbered spots like car rental agencies do. Exterior of truck, including a very dirty windshield, was dirty.eric L.
Customer did not leave a comment.JANELLE S.
Customer did not leave a comment.TRACEY H.
all good!!!Cesar David C.
Customer did not leave a comment.Ricky A.
You always have my equipment and are nice at check-in and hooking upAlison F.
Ronnie great help all questions ðŸ‘ answeredAlexander R.
Customer did not leave a comment.Peter J.
1). Don't require a backup phone call to someone who may be busy or sleeping. That's very imposing and I'll check with other rentals before I go through that again. 2). Have the equipment person show you how to disconnect and reconnect an unfamiliar trailer rather than just having them hook it up for you. I had to unhook my trailer and had a very hard time hooking it up again because of a simple mistake I was making.Robert S.
Customer did not leave a comment.Rudy B.
Customer did not leave a comment.Yvette L. | Overall Experience
I was sent out by a 3rd party UHaul with a tire that had a nail in it. Though the trip was uneventful, it is clear that not all facilities are held to the same accountability.Benjie D. | First Impressions
I had to knock off one star because of the lack of elevator at the facility. I was provided a 2nd floor unit but was not told that I needed to carry everything up a flight of stairs. If offered the option I would have taken a first floor unit. With that said everyone at this location was extremely friendly and helpful. For that I would recommend this location but I would make sure they requested a first floor unit.James K. | First Impressions
A busy location on a Saturday morning. Dallas was efficient on getting me checked into a storage unit. U-Haul on-line features make renting trailers and storage space very streamlined.CHARLES G. | First Impressions
Customer did not leave a comment.Tristan M. | First Impressions
The lady st the desk was rude when I got there to checkin to get my unit and then after return the trailer. The lady preceded to tell us that the person outside would help but there wasn't anyone outside that's why we'd went inside. Then we waited for over 20 minutes to hart our unit and tube person that finally helped us was very friendly and told me that the girl inside cant do the trailer returns but we told her we were there to check in for our unit and return the trailer.Trevor S. | First Impressions
Such a good experience, especially after a long drive. God bless the owner and her crew!!!Steven S. | Overall Experience
I was treated very well by the employees who helped me. I was able to get in to a 10x10 unit instead of 5x15. The was a 15 footer which was good size for household items i was moving.Harold I. | First Impressions
The counter personel that was working on the days of 8/14 & 8/15 need some training in customer service/relations. I got the impression that they could care less about being professional or courteous.Linda M. | Overall Experience
Everyone was so helpful.Annette W. | Overall Experience
first time using them and it was a great experience. ill use them again.Johnny O. | First Impressions
I rented a truck from this facility to move and empty my storage. Getting late notice letters and they keep trying to bill me for the storage unit with late fees although I WAS THERE EMPTYING IT. WTFAmy S. | Overall Experience
We had a great experience with this location, I’m so happy we came to y’all. Nice, knowledgeable staff, answered and questions we had, and were always willing to help!Larz c. | Overall Experience
The facility had no elevator only stairs to carry heavy items! They said they had a storage room for us when we got into town and they did not! We ended up going to self storage, much better!RAY L. | Overall Experience
Staff was very friendly, knowledgeable and helpful at this location. .JAMIE S. | First Impressions
Dallas game us the best customer service we have seen since in the Springs. They were very busy yet maintained composure and swiftly yet smoothly took care of each customer. Very polite, clear andCurtis B. | First Impressions
Excellent service! I rented trucks twice and put things into storage here and the experience was lovely each The staff at this location are super helpful and reassuring during the stress of moving.Charissa B. | Overall Experience
Everyone very helpful abd considerate. I am grateful to them for making my move so much easier.sheryl h. | First Impressions
Great serviceSEAN S. | Overall Experience
Best uhaul experience ever. Stuck in snow storm and they were very understanding awesome job uhaulDENISE A. | Overall Experience
Thank you for all guys. Great teamRichardson P. | Overall Experience
If you need anything from Uhaul then these guys will take great care of you.James S. | Overall Experience
Excellent services provided by a professional staff and friendly experience.Richard A. | Overall Experience
We showed up at 0630 and a person was already there working. He stopped everything he was doing and treated us like we were royalty. He even gave us a free month rental on a storage unit.James S. | Reservation
Staff was kind, professional and very helpful. Absolutely great team!Daphne S. | Reservation
Outstanding place.Timothy R. | Overall Experience
Everything was great!Anthony T. | Overall Experience
I would like to thank Silas and the entire staff at this U-haul location for everything. They were extremely helpful and professional. I would recommend this location to any and all in the CS area!Sean H. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!