Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I signed the contract, went out to the truck and started it and it was very loud. I tried to exchange the truck with another of the 10 twenty six foot trucks on the lot and the manager told me I needed to get roadside assistance to fix the truck. I spent about 35 minutes on the web and phone doing this---these people were very good. About 4 hours after renting the truck a mechanic replaced 2 missing bolts at the joint of the exhaust pipe into the muffler. I then drove the truck the 1,750 miles to my destination in a less noisy truck.
CHRISTOPHER A
Rating:
5.0
The gentleman that helped me with rental was very kind, friendly, extremely professional and had a fantastic personality. Well above 5 STARS
HARRY S
Rating:
5.0
Customer did not leave a comment.
Paul L
Rating:
5.0
Customer did not leave a comment.
DEAN J
Rating:
3.0
The Trailer has been in the fleet for a wile, Lost a tire near St. Louis, the repair response was excellent however. The rear slide up door needs attention as it was difficult to operate.
MICHAEL B
Rating:
3.0
Personnel was good. Easy drop off. No issues with service
DANIEL Y
Rating:
5.0
Customer did not leave a comment.
TINA V
|
Overall Experience
Rating:
5.0
Nothing, excellent customer service.
Daniel G
Rating:
5.0
Quick and easy drop-off.
DAVID R
Rating:
5.0
Customer did not leave a comment.
BOBBY S
Rating:
5.0
Customer did not leave a comment.
MARY S
Rating:
5.0
I found the app to be very cumbersome but the people were terrific even though it was very busy.
Jean G
Rating:
5.0
Customer did not leave a comment.
JUDAH M
Rating:
5.0
I have used this location many times before with great success. When I had made my reservation online I selected this location for drop off because it was close to the place I needed to drop off the items in the trailer. Somehow, in the automated Uhaul system, a location 60 miles away was chosen as the drop off location. The agent at the north Nevada store was able to get the situation corrected so I didn't have to drive an extra 120 miles round trip to drop off the trailer. I highly recommend this location.
KATHLEEN B
Rating:
1.0
I will NECER go to this location EVER again. What a bunch of tools! THIS location rented me a tow dolly to tow my AWD SUV. Ended up driving 2 hrs in the woods to tow my car to find out I cant use that dolly without disconnecting the Drive shaft. Of course the two other locations failed to say anything KNOWING the car i had. Well come to find out the boys didn't LISTEN to me and put my AWD SUV down as a rear wheel as well as my Pickup truck. I feel they were just trying to push me out and make money. So dishonest! Can't believe they do this to customers then when you call they give you the BIGGER run around. They should just close this location if they cant find employees who actually give a crap! ABSOLUTE WASTE OF TIME IF YOU COME HERE!!!!!!!
AMANDA S
Rating:
5.0
Customer did not leave a comment.
DANIEL P
Rating:
5.0
Customer did not leave a comment.
MICHELLE L
Rating:
5.0
Customer did not leave a comment.
ROSS T
Rating:
4.0
Customer did not leave a comment.
BRITTON E
Rating:
5.0
Customer did not leave a comment.
JOSEPH C
Rating:
4.0
The only negative I have doesn't reflect on the location or the staff. A one way rental for a day to go less than two hundred miles was $200 more than what I paid for the same trailer for two days a month ago I. A local rental. This is ridiculous. I will be purchasing an enclosed trailer to remove the need for future rentals. I would like to say it's been a pleasure, but that would be an exaggeration.
Larry F
Rating:
5.0
Rory was great. Truck was ready, full and clean when I arrived. Check in went quickly and same for getting the new storage unit. Waaay better than experiences with truck rental/storage unit places in the past. Would definitely recommend you guys to others, really great job 👏
SCOTT D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SHERRINA G
Rating:
5.0
Excellent facility and staff. Very well run. Appreciated proximity to Colorado College. Thank you!!
Stephen K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARLOS A
Rating:
5.0
The Young lady that helped me with both pick-up and drop off, was both extremely kind and professional. She's a great fit for a face for the U-Haul company. I'll be back!
MICHAEL H
Rating:
5.0
Customer did not leave a comment.
CAROL C
Rating:
5.0
Customer did not leave a comment.
CAROL C
Rating:
5.0
Rory was very professional and understanding he truly made me feel welcome and comfortable during a rough day.
JUSTIN K
Rating:
5.0
Customer did not leave a comment.
Michael C
Rating:
5.0
Customer did not leave a comment.
KATHRYN G
Rating:
3.0
I was a little late with my trailer return and instead of waving the fee, they charged me an extra $30 for an entire day’s rental.
HANNAH W
Rating:
5.0
Your staff was great: helpful, pleasant and very professional. I will continue to use your facility and highly recommend you to others.
PHILLIP N
Rating:
5.0
Customer did not leave a comment.
Justin S
Rating:
5.0
Friendly and helpful staff.
CARL M
Rating:
5.0
Rory did an amazing job!
STEVEN R
Rating:
5.0
Customer did not leave a comment.
JESSY A
Rating:
4.0
7I rented for two days and since I was 2.5 hours late returning the truck (had it their before 7pm store was still open) I was charged for three. Now the store was still open but they would not check the truck in, they said I would be emailed a receipt.. That never happened, I called twice and still no receipt. BTW I do not like downloading your so called eamailed receipts. I think I will stick with Penski.
DAVID K
Rating:
5.0
Great experience from checking out to checking in.
WILLIAM B
Rating:
5.0
Customer did not leave a comment.
Christopher M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Breanna R
Rating:
5.0
Customer did not leave a comment.
ANDREW C
Rating:
5.0
Customer did not leave a comment.
RANDY H
Rating:
5.0
Customer did not leave a comment.
FRANK A
Rating:
5.0
De mi parte todo estuvo muy bien el vehículo estaba limpio..el personal muy amable
KEYBER E
Rating:
1.0
U-Haul stopped me from renting due to my ex boyfriend having a balance which really messed up my plans for moving very badly. It seems ridiculous that someone else’s balance would affect me because I used him as a contact. Even when the balance is paid I won’t be using uhaul again.
Kathryn I
|
Overall Experience
Rating:
3.0
Rated Average because of the security measure of snapping a selfie. I think this is abnormal and stressful to have to provide so much information. Please be sure that my photos has been deleted from device . Thank you
EARNEST E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MEILING M
Rating:
5.0
Customer did not leave a comment.
ALISHIA B
Rating:
5.0
Customer did not leave a comment.
TREVOR L
Rating:
5.0
Rory was exceptionally helpful getting our trailer hooked up! He went above and beyond helping us!
ROBERT H
Rating:
4.0
Customer did not leave a comment.
Kirsten B
Rating:
1.0
Very accommodating
Chris M
|
Overall Experience
Rating:
1.0
The location I made the reservation with (5142 N Academy Blvd) did not have my trailer. I stopped by the day before to check to make sure my hitch would work. The lady assured me it would be fine (without looking) and said, "See you tomorrow." When I showed up the next day, she informed me that I would have to go to another location (3105 N Nevada). When I got there, they looked at my hitch and said it wouldn't work, so I had to buy a new one (for $32). Seemed like a bait and switch and I will not be using U-Haul ever again. I will also tell anyone who's moving that U-Haul is a company who wastes your time and isn't interested in their customer's experience.
Scott A
Rating:
5.0
Customer did not leave a comment.
HARRY S
Rating:
5.0
Have always had a great experience with this location. The staff are amazing.
JEFFREY S
Rating:
4.0
Both locations we went to were very helpful, but we did have a mixup that caused us to have to drive to multiple locations. I had reserved my truck and equipment ahead of time, but when I showed to the first place, they weren’t showing the truck in their inventory. The guy there was very helpful and had it rebooked to the N Nevada location.
AUSTIN F
Rating:
1.0
The people were very accommodating. U-haul could do better with the logistics of the app and handling the drop off and storage locations so the staff doesn't have to move things around so much. For example, if you have a truck return and storage usage, have the app offer locations that can do both at the same location. Plus if the storage is free for a month don't send messages to check in and pay. Otherwise it was a great experience.
Chris M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DALE G
Rating:
5.0
Customer did not leave a comment.
STEVEN H
Rating:
5.0
Customer did not leave a comment.
STEVEN M
Rating:
3.0
The parking lines at the COLO SPRINGS store are barely visible--and yet the kid made me re-park my vehicle. I'd repaint the lines. And maybe counsel the guy not to be such a stickler when I was the only person at the location.
ERIC P
Rating:
1.0
I was quoted $40. Despite my mileage estimate being off by only 4, my final total was $91. I was not warned about the overnight drop off fee, despite turning it in earlier than estimated. I feel cheated and taken advantage of. This van cost me more for a few hours than when we rented a 16 ft penske for 2 whole days and 3 trips. Very disappointed and upset. I will never use uhaul again.
TRAE W
Rating:
5.0
Customer did not leave a comment.
PATRICK B
Rating:
5.0
Great customer service, quick in and out. Perfect!
JASON M
Rating:
5.0
Luis was a great help hooking us up once we arrived for the trailer and when we returned it. I'd recommend less paper, though, in the interest of less waste.
TERESA C
Rating:
5.0
The process was very quick and easy. Everyone was friendly. There is not much to improve on.
SCOTT J
Rating:
5.0
The employees were great!
LESLIE J
Rating:
5.0
My technician,bTot was very efficient and friendly. Everything went very smooth
MONA L
Rating:
5.0
Nothing. The guy working the front desk was really professional and helpful and efficient. Highly recommend!
CORY C
Rating:
5.0
Customer did not leave a comment.
MITCHELL K
Rating:
1.0
Customer did not leave a comment.
ELLIOT R
Rating:
5.0
Just great quick and efficient experience!
Rick M
Rating:
5.0
Customer did not leave a comment.
MICHAEL C
Rating:
5.0
Customer did not leave a comment.
DOROTHY W
Rating:
5.0
Customer did not leave a comment.
SERENITY T
Rating:
5.0
Customer did not leave a comment.
Jonathan W
|
Online Move In
Rating:
5.0
The U-Haul system was slow and I was unable to obtain a physical copy of my receipt. Other than that, a fast and professional truck rental experience. Good job North Nevada Ave U-Haul..
RAINER O
Rating:
5.0
The staff was extremely helpful knowledgeable and professional.
PEGGY B
Rating:
5.0
Customer did not leave a comment.
LESLIE O
|
Overall Experience
Rating:
5.0
Thank you
BRENDA R
Rating:
1.0
Changed the reservation making it more expensive. Made it seem that insurance was not optional even though I knew it was. $80+ was outrageous
RASHAWN L
Rating:
5.0
Customer did not leave a comment.
DANA K
Rating:
5.0
Perfect drop off experience
TONY H
Rating:
5.0
Customer did not leave a comment.
Frederick V
Rating:
5.0
Customer did not leave a comment.
Robert J
Rating:
2.0
There was a woman that treated me like I was dumb. The truck had to much computer in the truck and I wanted to exchange it and she told me she had no problems with it. This is the 21st century. I kept the truck as I would have been charged twice if I charged trucks. When I returned the truck they didn't even check me in and said they will send me the bill. Don't know why you would buy trucks with that much computer equipment in it. Very few young kids drive those trucks. Took almost 10 minutes just to figure out how to start it. The Ram trucks use more gas then the Ford. Also it feels like all your vans don't have shocks on then. Even the new trucks bounce around like crazy, feel every bump. The big trucks 15 feet and bigger ride better than the 9ft vans.
RACHEL B
Rating:
5.0
Good price. Great employees . Help when I needed it.
GARY P
Rating:
5.0
Customer did not leave a comment.
JAMES D
Rating:
4.0
There is no elevator. Fortunately there was a unit available on the first floor. Employees were friendly and helpful.
LESLIE O
|
Online Move In
Rating:
5.0
Upgrade the trucks
HSET N
Rating:
5.0
Customer did not leave a comment.
VICTOR J
Rating:
1.0
The Apple car play was full and the storage didn’t clear when I attempted to clear off old devices. I was unable to use my phone for navigation and felt uneasy the whole time I was driving. The data needs to be wiped regularly to make sure the navigation system is functional.
MEGAN S
Rating:
5.0
Customer did not leave a comment.
Alfredo V
Rating:
5.0
Customer did not leave a comment.
KIMBERLY R
Rating:
5.0
Good service
JIMMY R
Rating:
5.0
Customer did not leave a comment.
Eric W
Rating:
2.0
Flat tire when I got to new location. And they had no idea where to drop off I had to ask well suggest
YVETTE T
Rating:
5.0
Very helpful, timely, and efficient! Thank you!
Brian H
Rating:
5.0
Everything was just great
LYNDA K
Rating:
5.0
Customer did not leave a comment.
RICHARD W
Rating:
5.0
Customer did not leave a comment.
ELLEN S
Rating:
5.0
Customer did not leave a comment.
Miky M
Rating:
5.0
Jay was the one who helped me. Walked me through the app check in and was so nice about it. Just a damn nice guy. Thank you Jay.
Jonathan B
Rating:
5.0
Have equipment at CHOSEN pickup location!!!
CLAYTON W
Rating:
4.0
Workers were really nice and helpful, but was slightly scammed on both milage and gas. The starting gas they marked me at was slightly higher than what was in the vehicle (difference wasnt big to be fair, they had it marked at 3/8 but seemed closer to 1/4). Similarly, 2 miles were added to my trip. I took pictures both before and after in the exact locations of leaving and returning which came out to 24 miles total used, but got charged for 26. Not a big difference, but still. Overall I'd still personally use this location again as it's not much of a difference monetarily and I'd lose that money going to a different location, but just wouldn't specifically recommend it to a friend.
CONNOR N
Rating:
4.0
Customer did not leave a comment.
PAUL E
Rating:
5.0
Very fast and friendly service both checking out and back in.
Brian W
Rating:
1.0
employees were largely unhelpful and unfriendly. Did not even acknowledge us upon pick up of the uhaul and did not answer questions. called me the next morning at 7am after return of uhaul because there was a hold on an extra 26 dollar payment (because of extra mileage) waking me up after having spent the entire previous day moving. could the collection of the extra 26 dollars not have waited just a few hours? uhaul was not particularly clean upon pick up. overall not impressed.
Katelyn C
Rating:
5.0
This location is in a great location. My Uhaul vehicle was clean and in perfect condition.
TIMOTHY B
Rating:
5.0
It went great - friendly and helpful people.
Monica A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID A
|
First Impressions
Rating:
5.0
I have used this facility for storage and trailer rental before because of the manager, Jay. He is so very nice, helpful and an Al around great individual, I wished more Uhauls had people like him working for them. Outstanding customer service! Highly recommend this location!
Kimberly M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
STEPHEN S
|
Overall Experience
Rating:
5.0
Jay Warren provided excellent customer service above and beyond my expectations. Great job and communication skills.
Lametra W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
BRANDON S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mandy M
|
Overall Experience
Rating:
2.0
I was charged for my unit after being told I would have a free month. Then. After receiving my confirmation. I was charged for a lock after being told I would have a lock waiting for me in the unit. For the lock to be there. And then the worker wasn’t able to return my refund. The GM had to call me the following day to offer refund. Still waiting for refund to apply back into my account
Savanna F
|
Online Move In
Rating:
2.0
I can't rate your storage facility because I never actually rented the unit. My plans changed and I didn't need the unit but that didn't keep you guys from charging me. Now I can't get my money back and the gentleman at the store is older than God and has no clue how to work his computer system so now I'm at a $120 loss because staff is poorly taught. Maybe this has something to do with the app I was instructed to go through for the storage unit but that should have no barring on a refund. Staff told me I was and I quote, "all taken care of" when I returned and maybe I'm from a different planet but I took that as I was "all taken care of" and it's okay for me to leave. I never would have left knowing this was going to be the outcome.
Tyler J
|
Overall Experience
Rating:
5.0
Thank you for all your help Jay!
DENNIS S
|
Overall Experience
Rating:
4.0
My son placed items in storage on 9/29/23. He removed all items on 10/08. I am not sure what his issues were. I am in Texas.
I talked to management on 10/10 and closed the account. I was disappointed that I would not be refunded for any of the unused time. My experience with staff was good and the facility was well maintained. Thank you for reaching out.
carolyne r
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
john s
|
Overall Experience
Rating:
5.0
The experience was an all together down to earth friendly at home feeling from the time I got there flowers keys in hand looking at my new storage locker. I have no regrets , and feel completely satisfied in my decision to rent a unit in my *****
WILLIAM M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Logan B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Merle P
|
Overall Experience
Rating:
3.0
My access to the facility was limited. Due to the fact that, an after hours card could not be issued!!! Apparently there was problems with there system? Could not even manually input a pin on the key pad? Kept reading denied? Thanks
Sean T
|
Overall Experience
Rating:
4.0
Friendly, convenient, helpful staff. I would use them again.
David S
|
Overall Experience
Rating:
5.0
Best facility
sava k
|
Overall Experience
Rating:
4.0
Every one was help[ful and considerate.
David S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lilly D
|
Overall Experience
Rating:
5.0
Ash was the very best in terms of knowledge
and great personality !!!
sava k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katherine L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deborah D
|
Online Move In
Rating:
4.0
A few months into my storage experience I was told I had to move my belongings from one uhaul storage to another because they had to repair/replace their firefighting sprinkler system. That was a big pain in the butt for me. Other than that, it was fine.
CHRISTOPHER J
|
Overall Experience
Rating:
5.0
Good service and easy access
RYAN W
|
First Impressions
Rating:
5.0
Facility and staff are great. They were stretched a bit thin with everyone renting equipment and purchasing moving supplies. However, everyone working there kept a smile on their face and was courteous.
DOUGLAS G
|
First Impressions
Rating:
5.0
Great job UHAUL. You guys are always super busy- and no wonder!
Mark L
|
Overall Experience
Rating:
1.0
Very unfriendly and snooty and unprofessional staff!!
BETTY L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kendra E
|
Overall Experience
Rating:
1.0
In this particular storage unit some building was taking place and a thick coat of dust covered all of our furniture.
Carlos C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edwin F
|
Overall Experience
Rating:
4.0
The price for a 5x10 is very overpriced!
UHaul needs to take the price gouging profits and give Dallas a well deserved pay raise. Dallas had to do more than needed do too your incompetent people at the Phoenix call center.
James W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Peter M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yvette L
|
Overall Experience
Rating:
5.0
I was sent out by a 3rd party UHaul with a tire that had a nail in it. Though the trip was uneventful, it is clear that not all facilities are held to the same accountability.
Benjie D
|
First Impressions
Rating:
4.0
I had to knock off one star because of the lack of elevator at the facility. I was provided a 2nd floor unit but was not told that I needed to carry everything up a flight of stairs. If offered the option I would have taken a first floor unit.
With that said everyone at this location was extremely friendly and helpful. For that I would recommend this location but I would make sure they requested a first floor unit.
James K
|
First Impressions
Rating:
5.0
A busy location on a Saturday morning. Dallas was efficient on getting me checked into a storage unit. U-Haul on-line features make renting trailers and storage space very streamlined.
CHARLES G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tristan M
|
First Impressions
Rating:
2.0
The lady st the desk was rude when I got there to checkin to get my unit and then after return the trailer. The lady preceded to tell us that the person outside would help but there wasn't anyone outside that's why we'd went inside. Then we waited for over 20 minutes to hart our unit and tube person that finally helped us was very friendly and told me that the girl inside cant do the trailer returns but we told her we were there to check in for our unit and return the trailer.
Trevor S
|
First Impressions
Rating:
5.0
Such a good experience, especially after a long drive. God bless the owner and her crew!!!
Steven S
|
Overall Experience
Rating:
5.0
I was treated very well by the employees who helped me. I was able to get in to a 10x10 unit instead of 5x15. The was a 15 footer which was good size for household items i was moving.
Harold I
|
First Impressions
Rating:
3.0
The counter personel that was working on the days of 8/14 & 8/15 need some training in customer service/relations. I got the impression that they could care less about being professional or courteous.
Linda M
|
Overall Experience
Rating:
5.0
Everyone was so helpful.
Annette W
|
Overall Experience
Rating:
5.0
first time using them and it was a great experience. ill use them again.
Johnny O
|
First Impressions
Rating:
2.0
I rented a truck from this facility to move and empty my storage. Getting late notice letters and they keep trying to bill me for the storage unit with late fees although I WAS THERE EMPTYING IT. WTF
Amy S
|
Overall Experience
Rating:
5.0
We had a great experience with this location, I’m so happy we came to y’all. Nice, knowledgeable staff, answered and questions we had, and were always willing to help!
Larz c
|
Overall Experience
Rating:
1.0
The facility had no elevator only stairs to carry heavy items! They said they had a storage room for us when we got into town and they did not! We ended up going to self storage, much better!
RAY L
|
Overall Experience
Rating:
5.0
Staff was very friendly, knowledgeable and helpful at this location. .
JAMIE S
|
First Impressions
Rating:
5.0
Dallas game us the best customer service we have seen since in the Springs. They were very busy yet maintained composure and swiftly yet smoothly took care of each customer. Very polite, clear and
Curtis B
|
First Impressions
Rating:
5.0
Excellent service! I rented trucks twice and put things into storage here and the experience was lovely each The staff at this location are super helpful and reassuring during the stress of moving.
Charissa B
|
Overall Experience
Rating:
5.0
Everyone very helpful abd considerate. I am grateful to them for making my move so much easier.
Sheryl H
|
First Impressions
Rating:
4.0
Great service
SEAN S
|
Overall Experience
Rating:
5.0
Best uhaul experience ever. Stuck in snow storm and they were very understanding awesome job uhaul
DENISE A
|
Overall Experience
Rating:
5.0
Thank you for all guys. Great team
Richardson P
|
Overall Experience
Rating:
5.0
If you need anything from Uhaul then these guys will take great care of you.
James S
|
Overall Experience
Rating:
5.0
Excellent services provided by a professional staff and friendly experience.
Richard A
|
Overall Experience
Rating:
5.0
We showed up at 0630 and a person was already there working. He stopped everything he was doing and treated us like we were royalty. He even gave us a free month rental on a storage unit.
James S
|
Reservation
Rating:
5.0
Staff was kind, professional and very helpful. Absolutely great team!
Daphne S
|
Reservation
Rating:
5.0
Outstanding place.
TIMOTHYALAN R
|
Overall Experience
Rating:
5.0
Everything was great!
Anthony T
|
Overall Experience
Rating:
5.0
I would like to thank Silas and the entire staff at this U-haul location for everything. They were extremely helpful and professional. I would recommend this location to any and all in the CS area!
