Customer Reviews for U-Haul Moving & Storage at Northeast Expwy

Rating:

5.0

AWESOME CUSTOMER SERVICE!!!!!

Rating:

5.0

Chamblee was excellent. But U-Haul’s general customer service was not - when I contacted them about rescheduling my moving they said all I needed to do was reschedule it myself online through the Moving Help website but they didn’t say that I also needed to call to make sure my boxes were transferred to the correct facility on the new date. So when moving help arrived, my boxes weren’t there. Moving help did a great job of sorting it out, and again, the Chamblee folks were amazing, but other than that I was not impressed with my UHaul experience.

Rating:

5.0

Try to full the cars because always l left more tan a quarter in gasoline and it's not refund that money. It to hard to know how much gasoline I need to put to return the car with the same amount of gasoline

Rating:

4.0

Young lady with the braids cleaning the vans was very rude and unprofessional. I asked a simple question about how to get out with the tow and she huffed with an attitude. Inside female staff and gentleman that helped hook up the tow was wonderful.

Rating:

5.0

The staff at this location went ABOVE AND BEYOND to make sure my moving process was a little easier. I am so thankful for all of their help!

Rating:

3.0

There were multiple plastic silverware pieces in the trailer that had not been cleaned out and the equipment was not what I reserved.

Rating:

5.0

The manager got me in and out within an hour. He originally said it would take up to 2 hours. Since I was waiting on the hitch to be put in he made sure I wasn’t having to wait any longer then necessary.

Rating:

5.0

I drive 10 more miles (than 3 other closer uHauls) to rent from the NE Expressway location in Chamblee, GA which has a large inventory. Big, clean & fun staff

Rating:

5.0

Unfortunately, I do not recall the name of the young man who assisted me. He was both professional, personable., knowledgeable and courteous.

Rating:

1.0

Improve customer service, have the relevant equipments inside the truck.

Rating:

5.0

Providing the key to the padlock would be useful

Rating:

3.0

The gas tank was 5/8 full when I picked it up. I checked it before I left. The receipt reported the tank at 15/16 full, so I was charge $25 to refill the gas. (I refilled the gas back up to above 5/8 before I returned it.) The people who gave me the truck did not confirm the gas level, apparently.

Rating:

5.0

Fast and very helpful.

Rating:

5.0

Personnel was helpful and informative.

Rating:

5.0

You did a You did a great job. thank you.

Rating:

4.0

Everything was great. The staff at the location were friendly and super helpful.

Rating:

5.0

My booking was super easy. Made a change online with no issue. The guys at this location are pros. I arrived a few minutes later than my 7AM scheduled pick and they were concerned something might have happened to me. My truck was ready by the door. They must do great maintenance. For 140K miles on the 15' truck I drove, it was a little shaky ay 65 MPH, but overall it was exactly what we needed. I recommend this location and will rent from them again!

Rating:

3.0

Your app is so terrible it makes you take like 5 to 10 pictures for each picture that is required

Rating:

3.0

The gas gauge was at 1/8, but the chart said I had to return it at 1/4.

Rating:

5.0

I have used several UHaul locations over the years & this locations ranks #1 by far. Everyone is very polite & easy to work with. I have never had any issues with this location.

Rating:

5.0

It was seamless and very efficient. The process and technology for checking in/out was great. U-haul is awesome

Rating:

2.0

We arrived to pick up the truck and were told that the dolly would be a different type, and that there were no furniture pads at this location so we would need to visit another U-Haul location to get them. Staff were unwilling to call/reach out to other locations to identify a location where we could get clean, packaged furniture pads. One staff member was able to find some used furniture pads in the back of the store which we accepted, however, this is not what we paid for. We were told that the materials are "first come, first serve" despite making a reservation, and no alternatives were offered beyond visiting a different location. This was extremely stressful on top of moving and the location did not seem prepared to provide the services and products that are expected when a reservation is made since the reservation is attached to that location.

Rating:

5.0

Great uhaul place. Very professional

Rating:

5.0

I like this location and the Clairmont one for convenience, but the customer service makes it really happen. Both inside and outside crews were spot on at NE Expwy. At Clairmont, they helped me this weekend also. My brother was moving. I especially liked the new truck at NE Expwy. But they're all good. Really clean and easy to use. Thanks very much.

Rating:

3.0

I am dissatisfied with how many times I called customer service to find a drop off location and they didnt know certain info (if a store did after hours drop offs). I also drove my Uhaul to the store on my paperwork & they turned me away!!! I was extremely frustrated with having to drive extra time/miles out of my way due to an error made by customer service.

Rating:

3.0

Check the vehicle for malfunction before giving to customers

Rating:

4.0

My original booking was at the dunwoody food store. That locations manager was rude and could care less about my experience as a customer

Rating:

5.0

The general manager was great, super helpful! Highly recommend this location.

Rating:

5.0

Todo esta bien 👍

Rating:

5.0

Everyone at this location was helpful and friendly. Would definitely use again!

Rating:

5.0

Nothing, it was a speedy and rapid service, and most friendly demeanor, also professional services…

Rating:

5.0

Staff was great

Rating:

4.0

Clean the interior of the trucks. There was empty bottles and chip bags left inside. Also, there was some sort of spilled substance on the dashboard that needs to be cleaned.

Rating:

5.0

6x12 Trailer - bad tire - tread came off on I-20 less than 100 miles from pickup. Had to wait more than an hour for service. U-Haul should inspect & replace tires as needed before renting their equipment.

Rating:

5.0

The location was easy to find and access. The staff was nice and helpful.

Rating:

3.0

The staff is not very friendly. They didn't do anything it occurs to me since U-Haul doesn’t have repeat customers on a regular basis. They don’t really care about the customer care. And I say that not about this location, but just in general.really wrong, just very slow to respond to customers. Y'all need a customer care training progra. It occurs to me since U-Haul doesn’t have repeat customers on a regular basis. They don’t really care about the customer care. And I say that not about this location, but just in general. Also, they initially said they didn't have a trailer for me even though I scheduled it at the location a week prior. That would have been a huge problem if they didn't hive me the trailer they had as I needed to transport a car 8 hours away.

Rating:

5.0

Drop off was quick and efficient. The man who checked me in was friendly and very fast.

Rating:

5.0

Nothing. I cant remember the name of the two two reps who helped but it was a black woman and hispanic man and they were both really professional. We booked and picked up our truck then realized we didn't need a box truck. They were patient with us, understood and swapped it out with no problem. 10/10 service.

Rating:

5.0

I had a break in with my unit and the police was called and the store manager step right in and got my unit moved indoor. From that point on I give them a 10. Thank you Mr. Darnell. And staff

Rating:

5.0

super easy return process. I did not receive the moving blankets I ordered when I picked up the trailer and they refunded that cost to my account.

Rating:

5.0

Vehicle was clean. Employees were pleasant and helpful. However, there were two issues with the vehicle. First, it had been previously damages, and the damage made the rear door very difficult to open. No one told me about this when I picked up the truck. (Had I not had my adult son with me, I probably never would have been able to figure out how to open the door.) Second, the tire pressure gauge sensor was malfunctioning, so five minutes after leaving with the truck, I had to turn around and go back to the location, where I was told everything was fine and to avoid the warning message. The cost me additional time and added about five miles, thus minimally increasing my expenses.

Rating:

4.0

There was concrete grit and some mulch left from a previous renter. Didn’t make any difference to me. But it wasn’t what I would call “clean,”

Rating:

5.0

Uhaul had what we needed, We got there and your staff put the dolly on our car. We brought it back on time and all went well.

Rating:

4.0

Very good experience with the staff. The truck was clean and ready to go. Good experience.

Rating:

5.0

Darrel/Darnell (not sure) was exceptionally kind, friendly, patient and helpful. He saw that I may have need a little assistance with moving items from my truck into storage and helped me. I will be returning to this location because of his awesome customer service and warm spirit. Thank you!! God bless you.

Rating:

5.0

Excellent customer service and facilities.

Rating:

5.0

From inception everyone was great!

Rating:

4.0

It is not acceptable that you kept increase rental fees for your "long term" (more than 15 years) customers. That's why I decided to move my stuff to other company.

Rating:

5.0

My unit was very clean, no damp smell or bugs.

Rating:

2.0

Moved out with two days left before rent was due! Your practice of not pro-rating and giving a refund is illegal. If I had been two days late, you’d charge a fee! Yet, you don’t pro-rate! Not recommending anyone support such business practices

Rating:

5.0

Usually I have issues when I do U-Haul but my whole reservation including movers were good.

Rating:

5.0

Really nice experience. Everyone so friendly and helpful.

Rating:

5.0

None

Rating:

5.0

Darnell and Rashad were super comforting and helpful in my transition from a Ubox to a storage unit. I was going through a family emergency at the time and they were very empathic and understanding. I appreciated their patience and grace. I believe Darnell even waited past his normal work hours to be sure he was on-site to help me through the transition before passing to his team.

Rating:

2.0

2511 is the storage unit we rented. The slide latch had been previously cut where the padlock shackle would go over, and restraighted. It was not replaced and it should have. I did not notice this previously. But did noticed it two weeks before we decided to vacate the unit. The damaged slide latch also made it difficult to open and close the roll up door. This was frustrating. Lastly, when I initially signed for the unit, the manager had made a card key for me. But did not hand it nor included it in the paperwork I had received. There was a lot going on that day because we were moving out of our apartment. What was also frustrating was that he (Darell SP?) told me that I could not enter or use my storage unit until a 24 hour background check was completed. WTF?! I have rented storage unit from your company throughout my military career and have never heard of this BS! Please correct this.

Rating:

4.0

I appreciate the customer service person who greeted me warmly and appeared to understand the reason for my request …. ( death in the family .. cleaning out a house) Therefore took extra time etc

Rating:

5.0

The staff was always professional, knowledgeable, and helpful. I would 100% recommend this location on the Northeast Expressway/I-85 in Atlanta again. Thank you.

Rating:

4.0

I arrived right before closing, and the two gentleman there were so kind and helpful. I know it is annoying when customers come right before close, but they showed no signs of rushing me or being upset. I do wish the facility was open a little later on a Friday night, though. I think 9 or 10 is more reasonable.

Rating:

3.0

I wish you guys could work with customers more when they go into default and need time to pay.. nothing against the fact that this is a business.. just lost very personal items that meant a lot to myself and family bc I couldn't afford to keep up with the payments.. People who have money may judge this but honestly there are some out here that struggle to pay high bills with a limited income and there are some that make decisions based on their current situation that businesses like storage companies take advantage of the $ not the customers which make it hard to keep up in most cases.. smh.. I really tried but I pray for not only myself that those that find themselves in situations like mine, see a bigger picture that u lose sometimes but the reward later can turn out to be 10fold..

Rating:

5.0

Awesome. Thank you uhaul

Rating:

4.0

My experience went well. The staff was informative and friendly people. I had a great experience overall at this location.

Rating:

4.0

I enjoy this storage unit it was a friendly and safe, clean place to store my valuables

Rating:

5.0

Staff was friendly and helpful. Facility is clean, process was

Rating:

4.0

Overall experience was above average. The reason I would not recommend is due to pricing. There are equal offerings available at better pricing which is the reason I relocated my things stored at your facility. Value for my money is the only problem I had.

Rating:

5.0

Great staff.

Rating:

5.0

Both places in fact, I was quite impressed. The agents were helpful and not a long wait to be served. I had a lot of furniture and was able to fit everything in the unit. 10x10 Thank you

Rating:

5.0

Darnell and Jose were absolutely amazing !

Rating:

5.0

Everything was great

Rating:

3.0

Some of the staff were really friendly and helpful, but others not so much. On several days, the automatic doors to the facility were completely open and stayed that way. On another day, the doors could be opened by just pulling them apart.

Rating:

5.0

On Sunday, November 13, 2022 - The morning/afternoon representative at the front desk has excellent customer service skills. He was very pleasant with me and went out of his way to help me with my needs. Also, the weekend "hook up hitches to vehicles guy " was extremely nice and helped me unload some of my items into the storage unit. They showed exemplary service throughout my time at Uhaul. They both deserved 👏 all 5 stars 🌟

Rating:

5.0

The staff was very friendly & very helpful ! Manager Darnell Braziel truly does a great job & treats his staff with a lot of respect !

Rating:

4.0

Great customer service, much better than the other UHaul experiences I have had in the last couple of weeks during my move.

Rating:

3.0

Too expensive to store things here 200 dollars

Rating:

3.0

Staff did not offer 24 hour access. I had to probe and ask for it. Service was average.

Rating:

1.0

Staff was very disrespectful idk who these new guys are, Nick and the other guy above Nick at the Uhual on 2951 NE Expressway chamblee ga but the customer service was trash. I’ve had a small unit at that location for a couple years now & wanted to upgrade to a bigger one so I reserved it online a week or so prior for June 11 & went on June 11 afternoon to obtain it. Nick prematurely moved me out of my current unit before we solidified the bigger unit. The price for the larger unit I reserved was a higher price and I even showed them the screenshot. The guy above Nick refused to honor that price I reserved it for therefore I no longer wanted it. I told him I’ll stay in my current unit since y’all aren’t honoring the price & he said since I’d been moved out in the system he didn’t have access to move me back in & I’d have to call customer service on Monday to get my unit back. I’d asked for something in writing or some type of confirmation so I’m not out here with no unit come Monday with ALL my stuff in it looking crazy. He refused and decided he wasn’t dealing with me, dismissed me & was very nasty, saying his manager would have to do it & he’s off so oh well. After the 2nd time of asking him to call his manager & not ignore me he finally called & the manager walked them through how to move me back in through the system. Something so simple to rectify but instead they decided to ignore me and treat me like nothing. But I will not be ignored; especially regarding something I’m paying for monthly. And this is nothing against the manager bc I believe I met him and his customer service was above average in our dealings. But those two guys working that day…very disrespectful & very dismissive, especially the superior guy.

Rating:

4.0

I was extremely overdue for my return due to my complexes inability to have my unit ready as planned and they worked with me without any hassle on my return. A+++ I’m only giving 4 stars because one of the staff members completely ignored my presence.

Rating:

1.0

The Manger of this facility needs customer service training. The turn over rate at this place is ridiculous and no one wants to spend their money where the service is horrible and the employees don’t fully understand or can not fully communicate the standard rates and fees well enough to successfully secure a storage unit for a customer where it’s not a big confusion when that employee is absent and some else is assisting the customer. It seems to me that no one is trained properly at the place. This was by far my worst experience ever at uhaul. That says a lot.

Rating:

5.0

I was so pleased with the service, I asked to write a review.

Rating:

5.0

I have been renting from this location for a few years now and this location is by far the best location I've been to. The staff there is the best, all of them know what really customer service is and give you their best to make sure your needs for met. OUTSTANDING LOCATION FIVE STARS

Rating:

5.0

Thanks for all of your help.

Rating:

5.0

This has been the most consistently convenient and supportive staff that I’ve experienced in the Atlanta area for the past 10 years. The manager is also always onsite and assisting his team during any complications. The entire staff has a can and will do attitude and that’s very comforting and necessary when someone is trying to deal with the complications of relocating. This will always be my go to location!

Rating:

2.0

There’s needs to be a person designated to cut locks off when purchased from Uhaul! I had to call 3 times to get my account closed out! Access hours need to be extended until 11-12pm

Rating:

5.0

Wouldn’t recommend to a friend because of all of the fees associated with the storage. Like the parking fee and the 24/7 access fee.

Rating:

5.0

The staff was great and very helpful

Rating:

5.0

The management and staff treated me very well. I would highly recommend this storage facility. I am very happy with my service! Excellent job!

Rating:

5.0

I absolutely loved the experience at this storage at this Uhaul location. Thank you!!!

Rating:

4.0

I've used this location before and had no problems that's why am back again.

Rating:

4.0

I felt the price was a little high. I would recommend someone use the facility but also to look around for a better price. I was in a desperate situation and needed the easiest solution fast. In that respect, I was happy.