I have used this location several times and they excellent. I also refer friends and business associates to them. It's consistently an excellent experience. Thank youPatrick S.
Customer Reviews for U-Haul Moving & Storage at Northeast Expwy
Chamblee, GA 30341
(@ Shallowford Rd and I-85)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was very friendly & very helpful ! Manager Darnell Braziel truly does a great job & treats his staff with a lot of respect !HALLERY L. | First Impressions
Was told the drop off location was full, had to drive another 30 mins to the U-Haul location.Yizhen J.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Deberock Q.
The management and staff always go above and beyond the call of duty to make the best experience. I drive by several locations to use this location for that same reason.BOBBY M.
Customer did not leave a comment.heather L.
the last customer left only a quarter tank. It would be nice if UHaul would rent the truck with a full tank of gas and if you didn't return it with a full tank, you would be charged.CLAUDIA S.
Staff was dismissive of concerns about damage to vehicle prior to rental. Would have appreciated piece of mind with some sort of confirmation of damage (which was cropped out on the photos of the vehicle status).maria G.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.Jose O.
Lots of my items are either damaged or broken upon arrival. I was recommended this from my job however I would never use this method of moving ever again.Melanie G.
Thank you to your excellent staff, who were very helpful.Rex G.
Customer did not leave a comment.Brooke D.
Customer did not leave a comment.Leighton A.
Always Great Customer Service 👍🏼ELGIN W.
Staff was very responsive and profession. Process went quickly.ANNE C.
Customer did not leave a comment.Trinale S.
Great customer service, much better than the other UHaul experiences I have had in the last couple of weeks during my move.CONSUELA S. | First Impressions
I had to come from another location that didn't have the van i reserved available. When i got to this location the internet was out and employees were struggling to assist connecting to hotspots etc. when i finally got the the van it was filthy and there was no inspection done. When i got to my location i noticed visible damage to the vehicle. When i dropped it off i was told they were aware of the damages and that i was fine. Just make sure to do a complete inspection if ever you use this location.Kimberley L.
Great service minus the no gas in the truck. Claimed I received a credit, but it was for $15. The tank was nearly empty, but I could return the truck on same.Brandon N.
I will never be a customer of UHaul again. Have management call me if you really want to know about my extremely negative rental experienceDewey C.
I used the online check-in process. When I was finally assigned my vehicle, it was nowhere on the lot. I was then assigned a different vehicle and the cargo area was full of charred wood, ashes, and nails. Had to spend the first 20 min of my rental period just cleaning it up. This location was severely understaffed, which is not surprising given the labor shortages we're seeing in the market.CODY W.
Customer did not leave a comment.Birdesha W.
Customer did not leave a comment.Jhonny R.
The team inside this location is wonderful. They are all helpful, knowledgeable, friendly and fast. They make the process very customer friendly, and deserve recognition.Paul P.
Both the store/location and equipment were VERY clean. The outside/inside of the store wasn't cluttered with boxes and the employees were extremely helpful and knowledgeable. Excellent experience!!!Jeffeny C.
Too expensive to store things here 200 dollarsLATASHAE M. | Overall Experience
Horrendously, indescribably terrible experience. U-Boxes arrived two days late after at least 5 hours on the phone / on hold / getting transferred to â€œthe right departmentâ€ to figure out where our stuff was. Uhaul straight up lied to us multiple timesâ€¦ at one point we were told our U-Boxes were â€œ5 minutes awayâ€ four hours before they finally showed upâ€¦ with extensive water damage and mold from being left uncovered in rainstorms even though we bought hundreds $$$ in moving supplies / protection plus professional loaders (and postponed unloaders twice). Roughly 20% of our belongings were completely destroyed including expensive and sentimental items so we contacted Uhaul for the 15th time, stayed on the line for more hours waiting for each of our photos of the damage to be individually uploaded, paid for our destroyed mattress, rug, etc to be hauled away, and we've heard NOTHING back from Uhaul for days. On top of all that, of course they were late picking up our empty U-Boxes so they could charge us an extra month of rent after the agent promised us that would not happen. I have a fiery burning hatred for Uhaul and I will for a very, very long time. I can't believe this business is legally allowed to operate. You should run in the opposite direction and never look back.Andrew P.
This location was great! We did have to get relocated from a local pickup which was a little frustrating but the staff and this location was so nice and helpful!Greta W.
Customer did not leave a comment.JEREMIAS C.
I made the reservation based on the information that an 8foot truck WAS available for pickup at THIS location. None of the other local locations had an 8 foot truck. When I got there, there was NOT an 8 foot truck, and a 10 foot truck was swapped out at the SAME price. BUT, I was charged MORE for the safe move, not the same $10 as was told by the representative. I called twice to get it fixed and sat on hold for 5 minutes and 10 minutes respectively, and nobody ever came back to pick me up from hold. Horrible customer service. You owe me the safe move charge back please!!!!!!Joshua R.
Customer did not leave a comment.Alden S.
The employee crashed our truck into another truck when pulling it out of the parking space. The truck that was originally supposed to go to us was damaged with a huge scratch, smoke, and a popped tire. The employee then tried to hand us the keys. We said no, as the tire was popped, and asked for another truck. The employee then gave us new keys and told us to pull the truck out of the same dangerous parking spot that he had crashed the first truck in. We said no, and the employee pulled our truck out. The contract was not updated for the information on the new truck prior to our departing. Then, we were charged fees for extra mile despite not being given the starting milage on the truck. Very unprofessional experience. I will not be recommending this location.Jessica V.
Customer did not leave a comment.JUAN C.
Customer did not leave a comment.ricky L.
The truck was a little dirty inside but nothing major.Jeremy F.
Nothing, everything was great.Jamel B.
Entrance is tricky. Their sign indicated that customers should wait with equipment and someone would come to the truck. No one ever came. I had to go inside and ask for help. Once I asked for help inside, the attendant was friendly and helpful, and check in was very smooth.Eugene J.
There are times when equipment is not available. A proactive approach informing the customer that their equipment is not available or that they may have to go to an alternate site would be extremely helpful and avoid added frustration.Corey E.
The ubox arrived without a uhaul cover. Only the wood was showing. Thankfully it was not raining. Otherwise, everything went well.Ronald D.
Customer did not leave a comment.Lesley S.
Customer did not leave a comment.Kiya G.
Customer did not leave a comment.Clayton S.
Staff did not offer 24 hour access. I had to probe and ask for it. Service was average.George H. | Overall Experience
Vehicle was given to us with empty tank barely made it to gas station. Literally below E ! Then I got pulled over due to a taillight not workingJesus abigail E.
Customer did not leave a comment.SHARON D.
Fast and efficientAndrea E.
fast, very fastRaimundo U.
Charged me twice and gave me someone else's carNicholas G.
U-Haul is very viable with moving needs for moving projects.TRAVIS F.
Customer did not leave a comment.David W.
They made me feel like I was at home. Very nice first impression for a new city.Rodney J.
Customer did not leave a comment.Ryan L.
Truck should have been cleanerAndrew D.
The truck was leaking both in the cab and the box. I was soaked on the way to Alabama and my boxex got destroyed by water in the box tooAdeola S.
Customer did not leave a comment.Alyssa C.
The customer service was horrible.Natasha A.
Customer did not leave a comment.Rhonda W.
Customer did not leave a comment.Sarah B.
Customer did not leave a comment.LEWIS N.
Customer did not leave a comment.Frank J.
Pick up and drop off not intuitively easy. No problems but not as seamless as it could have been. Very good value.Scott E.
Customer did not leave a comment.HongHanh N.
Customer did not leave a comment.David D.
Great overall experience!Joan D.
Customer did not leave a comment.Xavier L.
Customer did not leave a comment.Jerry H.
Customer did not leave a comment.Ryan R.
Customer did not leave a comment.Corey A.
I originally set a pick up of trailer in Atlanta and a drop off in Clayton, Ga. $203.00. On pick up day, I changed to return to original location. $153.00. While driving to Clayton I realized I was correct in my original plan. I called to alter the contract to my original plan. I was told I could not alter the contract. If I returned the trailer in Clayton I would be charged $500.00. Uhaul lost $53.00 on that sale and a loyal customer.carl S.
Customer did not leave a comment.Misael C.
The employees were awesome. Really great people. The truck was clean but it leaked oil on my driveway.Hans B.
Customer did not leave a comment.eufus M.
Morning staff was super helpful.altrese M.
There was VOMIT in the back of the truck as well as other debris like half eaten candy etc. It was obvious that no one checked the truck prior to renting to us. I expect to get a complete refund on our rental. I will write negative Google reviews and any other review websites I can find if not treated fairly on this.Paige D.
This location has amazing customer service! Darnell and his crew helped me two days in a row. The gentlemen that I came in contact with at the Chamblee location were are very friendly and knowledgeable. The locations I will avoid at all costs and never recommend for a friend are the clairmont Rd NE, peachtree Rd NE, and the piedmont Rd NE.Megan K.
Customer did not leave a comment.Jason I.
The UBox that I had the first time was on a metal frame. This current box was an older version that is wood and seems like the construction of the box is on its last leg.Celia L.
No gas in the tank when I picked it up. Truck was not ready for me either. Online checkin and return did not work either. not very impressed.Wesley D.
Have the customer service representatives read the entire reservation prior to asking questions. I always complete the rental process prior to going the the location and the representative always, here and other locations, says they are sending a link to upload a picture of my DL and I say I already did that.gordon B.
Ask the staff there to STOP Adding unnecessary charges to the bill. And have better customer service skillslakesha R.
Customer did not leave a comment.Michelle G.
Customer did not leave a comment.Stephen J.
The person helping me at the counter did his job but seemed less than enthusiasticâ€¦refresher training on customer service may be in order.Julie Z.
Customer did not leave a comment.Bevon M.
Absolute worst experience I've ever had moving. First, U-Haul needs to stop bouncing calls to other locations. I could not get anyone on the phone from this location for weeks. Even when my U box was not delivered and I could not track it down. The only saving grace there is the manager, Darnell. He was very great to work with and helped me locate my items and set me up so I could self-deliver. This low rating is not for the actual store, but the whole U-box operation, it's disorganization is unnecessary stress for an already stressful situation of moving cross country. I would never recommend using U-box again. Good idea on paper, absolutely horrible execution.Barbara K.
I tried to do everything online, but that didn't go well at all. I had the best luck going in person and having the U-Haul NE Expressway in Chamblee, GA assisting me.David D.
Customer did not leave a comment.Leslie P.
Customer did not leave a comment.brittany H.
Customer did not leave a comment.JAY R.
Very fast check-in and check-out. Staff very friendly and helpful.Homer S.
The two gentlemen in the store was very lazy and passive aggressive. Gave limited assistance with trying to help with alternatives. I was told I could not get a Van from that location and that I need to just drive around and keep trying different locations because I didn't have a reservation. They never told me I could get a reservation that same day. However I called and booked a reservation only to come back to the same location and the two gentlemen act as if they didn't want to help me. A young man with glass came and assisted me and got me the van. I will not do business with these people ever again. Terrible experience.Kevon B.
Customer did not leave a comment.Ruth G.
This was the most TERRIBLE move I've encountered in my life. The customer service at the local site waw very poor and the contracted movers really do not care about you or belongings. They only care about the money for the job and TIPS! Also, the customer call center can't be even more rude. It took me making so many calls just to get through to someone and then to be faced with rude service and people that had no clue about their job. Just terrible. I WILL NEVER UTILIZE UHAUL AGAIN FOR ANYTHING! Oh and the Marana AZ location should be shut down. It took 3 days to get all of my belongings bc they refused to have the boxes out and ready. It was a terrible mess and to think I spent thousands of dollars to be treated with such disrespect. All of this was a complete scam and I'm left with damaged furniture. Thanks Uhaul. Way to go!Shari M.
I reserved equipments days before and none of those items were availableTynarika S.
Customer did not leave a comment.Renard T.
Customer did not leave a comment.Amanda P.
Customer did not leave a comment.Louise S.
Customer did not leave a comment.Joan B.
The staff was awesome and supportive.Titus W.
Staff was very disrespectful idk who these new guys are, Nick and the other guy above Nick at the Uhual on 2951 NE Expressway chamblee ga but the customer service was trash. I’ve had a small unit at that location for a couple years now & wanted to upgrade to a bigger one so I reserved it online a week or so prior for June 11 & went on June 11 afternoon to obtain it. Nick prematurely moved me out of my current unit before we solidified the bigger unit. The price for the larger unit I reserved was a higher price and I even showed them the screenshot. The guy above Nick refused to honor that price I reserved it for therefore I no longer wanted it. I told him I’ll stay in my current unit since y’all aren’t honoring the price & he said since I’d been moved out in the system he didn’t have access to move me back in & I’d have to call customer service on Monday to get my unit back. I’d asked for something in writing or some type of confirmation so I’m not out here with no unit come Monday with ALL my stuff in it looking crazy. He refused and decided he wasn’t dealing with me, dismissed me & was very nasty, saying his manager would have to do it & he’s off so oh well. After the 2nd time of asking him to call his manager & not ignore me he finally called & the manager walked them through how to move me back in through the system. Something so simple to rectify but instead they decided to ignore me and treat me like nothing. But I will not be ignored; especially regarding something I’m paying for monthly. And this is nothing against the manager bc I believe I met him and his customer service was above average in our dealings. But those two guys working that day…very disrespectful & very dismissive, especially the superior guy.Deborah Y. | First Impressions
Customer did not leave a comment.vannesa m. | Overall Experience
I was extremely overdue for my return due to my complexes inability to have my unit ready as planned and they worked with me without any hassle on my return. A+++ I’m only giving 4 stars because one of the staff members completely ignored my presence.Jermal L. | Overall Experience
Customer did not leave a comment.JERMARCUS P. | Overall Experience
Customer did not leave a comment.Peter Q. | Overall Experience
Customer did not leave a comment.MICHAEL I. | First Impressions
Customer did not leave a comment.Michelle A. | Overall Experience
The Manger of this facility needs customer service training. The turn over rate at this place is ridiculous and no one wants to spend their money where the service is horrible and the employees don’t fully understand or can not fully communicate the standard rates and fees well enough to successfully secure a storage unit for a customer where it’s not a big confusion when that employee is absent and some else is assisting the customer. It seems to me that no one is trained properly at the place. This was by far my worst experience ever at uhaul. That says a lot.TYSON R. | Overall Experience
I was so pleased with the service, I asked to write a review.DARA W. | First Impressions
I have been renting from this location for a few years now and this location is by far the best location I've been to. The staff there is the best, all of them know what really customer service is and give you their best to make sure your needs for met. OUTSTANDING LOCATION FIVE STARSAnthony D. | Overall Experience
Thanks for all of your help.Andre P. | Overall Experience
Customer did not leave a comment.GARY J. | Overall Experience
Customer did not leave a comment.JERMAINE P. | First Impressions
Customer did not leave a comment.Hector G. | Overall Experience
Customer did not leave a comment.Mark K. | Overall Experience
Customer did not leave a comment.KIERA L. | First Impressions
Customer did not leave a comment.Felecia B. | Overall Experience
This has been the most consistently convenient and supportive staff that I’ve experienced in the Atlanta area for the past 10 years. The manager is also always onsite and assisting his team during any complications. The entire staff has a can and will do attitude and that’s very comforting and necessary when someone is trying to deal with the complications of relocating. This will always be my go to location!SAMUEL S. | Overall Experience
Customer did not leave a comment.Thomas G. | Overall Experience
Customer did not leave a comment.Ralph C. | Overall Experience
Customer did not leave a comment.Jeffrey L. | First Impressions
Customer did not leave a comment.JColby W. | Overall Experience
Customer did not leave a comment.Andrea G. | Overall Experience
Customer did not leave a comment.lennox j. | Overall Experience
There’s needs to be a person designated to cut locks off when purchased from Uhaul! I had to call 3 times to get my account closed out! Access hours need to be extended until 11-12pmAngela C. | Overall Experience
Customer did not leave a comment.alice h. | Overall Experience
Customer did not leave a comment.morales v. | Overall Experience
Customer did not leave a comment.Ian E. | Overall Experience
Wouldn’t recommend to a friend because of all of the fees associated with the storage. Like the parking fee and the 24/7 access fee.Mikayla N. | Online Move In
Customer did not leave a comment.Antwan C. | First Impressions
The staff was great and very helpfulScot H. | Overall Experience
The management and staff treated me very well. I would highly recommend this storage facility. I am very happy with my service! Excellent job!BRIAN B. | Overall Experience
I absolutely loved the experience at this storage at this Uhaul location. Thank you!!!Angela A. | Overall Experience
I've used this location before and had no problems that's why am back again.Betty G. | First Impressions
Customer did not leave a comment.Tammy B. | Overall Experience
I felt the price was a little high. I would recommend someone use the facility but also to look around for a better price. I was in a desperate situation and needed the easiest solution fast. In that respect, I was happy.Andrew F. | Overall Experience
Customer did not leave a comment.Ernest W. | Overall Experience
Customer did not leave a comment.Leandria H. | First Impressions
Customer did not leave a comment.gabriel j. | Overall Experience
Customer did not leave a comment.Keshara R. | Overall Experience
My storage was closed out without my consent I was charged $99.95 for 2daysJohnathan L. | Online Move In
Everyone was very helpful and I really appreciated it.Charles E. | Online Move In
Customer did not leave a comment.shakela W. | Overall Experience
Storing was easy but trying to get a person on the phone to talk to IT'S ABSOLUTELY IMPOSSIBLE. Prices are way too high comparing to many places around.adriana a. | Overall Experience
Customer did not leave a comment.Ralesia P. | Overall Experience
Made a reservation for storage unit weeks ahead of move and when we arrived no unit that size was available. Had to pay ten dollars more for next size up.Steven G. | Overall Experience
Customer did not leave a comment.Ajada S. | Overall Experience
Customer did not leave a comment.linda s. | First Impressions
Friendly /Helpful staff and a very well-run facility. It was a nice experience!!Michael H. | Overall Experience
Customer did not leave a comment.Eric G. | First Impressions
Customer did not leave a comment.sitara t. | First Impressions
I have a major problem with your policy of renting a storage unit. Your people asked me for 2 addresses and 3 phone numbers. I am a single man. I have 1 cell phone. I had to give a phone number of a friend and sister. There is no reason for you to involve ANYONE, for any communication purpose, involving my storage unit. You contact me and me only and don't ask for ANYTHING else. I don't want anyone involved in my life, issues, or storage unit. I have a mailing address and a physical address. You don't need both. Nobody gets both. Why do you need it? Had I known that you were going to ask for all this info, I would have taken my business elsewhere. You need to change this policy or at least give a logic reason as to why you need this.Andrew F. | First Impressions
Customer did not leave a comment.cassandra j. | First Impressions
The lady that attended to me on the day of my lease was extremely rude to me. She had a very nasty attitude that made me so uncomfortable. I’m not begging for a storage unit! You’re not doing me a favor!!! It’s a business transaction and it is paid for so learn to treat people with respect. I will never return to this location. Everything seems so hard there. This is the poorest Service I’ve ever experienced using uhaulKeri Y. | Overall Experience
Great placeKetra G. | First Impressions
THIS LOCATION has great staff. I purchased supplies, online, in advance, and my pickup experience was great. We walked through the items, and I received unexpected assistance loading my vehicle.MARK E. | Overall Experience
Very helpful and friendlyAndrew D. | Overall Experience
People were very friendlyTrevor M. | Overall Experience
The team clarified information that was not provided during an earlier conversation. I thought I was receiving (1) 10×10×9 unit based on the reservation, only to find out that it was 2 separate units.Cagney S. | First Impressions
Great customer service at this location. Thanks!misty s. | Overall Experience
Staff was very friendly, storage was always clean, facility is secure.Laura P. | Overall Experience
During my time there, the guy that processed my order became rude and unprofessional. I will not use this location in the future.Greta J. | First Impressions
The computer system was very slow which resulted in a very long line of customers and a long wait time while be served. The staff was friendly and did their best to apology for the situation.Christine A. | First Impressions
These folks were great to me and my family ery nice and courteousthey help us in every way help with stroge and with the size we need and which truck we neededthey help us get through a very hard timeEDWARD D. | Overall Experience
Quick and easy to rent my storage unit.Freda S. | Overall Experience
Great service. Great location.Susanna R. | Overall Experience
Paid for an entire month, even though I moved out on the 3rd. It's not "policy" to prorate a month...and why would it be???DAWN B. | Overall Experience
Everyone was very professional and kind!Tiffany D. | Overall Experience
Pleasant to deal withmilja m. | Overall Experience
Great FacilityJeffery S. | Overall Experience
Staff very friendly and helpful. I surely would recommend to friends and family.marc g. | Overall Experience
The Uboxes are more delicate than you may expect, but the staff does everything to make sure your experience is still good. Communication is excellentMhagen L. | Overall Experience
very professional and able to answer question and be helpful.dina r. | Overall Experience
Very friendly and very helpful. We were able to take care of business within minutes. Great location!marc g. | Reservation
Never called to confirm pickup, called the morning of moving and said they did not have truck or trailer together for my move. Total experience was aweful. I had to purchase a trailer and pay alotlamont p. | Reservation
Resent police presence asking questions about people names got me little concernedBarrie M. | Overall Experience
Wonderful office! My mover never showed up. Uhaul called me and did everything they could to help me out of a bind. Everyone I at that location was professional, nice and thorough.Zele A. | Overall Experience
Everything went smoothForrest H. | Overall Experience
I did not visit this location, they just picked delivered and picked up a Ubox. Good communication. Showed up on schedule. Great Job!ROSS M. | Overall Experience
Ricardo was a pleasure to work with. Very helpful and efficientCatherine G. | Overall Experience
Met all my expectations. Thanksvijay r. | Overall Experience
Perfect!!!Hana H. | Overall Experience
Friendly & efficient staffKalifa S. | Overall Experience
Agreat experience. Extremely friendly and very helpful knowledgeable staff!Patti T. | Overall Experience
My things were damaged inside the storage unit. All water damage.Stephanie F. | Overall Experience
Office staff was a little slow wen I had interactions with them. U-box is a great service thoughTUCKER T. | Overall Experience
The management and team at this location was extraordinary and very professional. They assisted with a very stressful relocation move in. I couldn’t ask for better support and assistance.VERNAE P. | Overall Experience
I only spoke with employees on the phone at chamber facility. They were very helpful got my issue Handel right away and got the u box’s delivered and placed and picked up smoothly. I would recommendCharlie R. | Overall Experience