Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Driver was over an hour late. The latch on one box was installed in incorrectly, making it impossible to close properly.
Karen E
Rating:
4.0
Customer service was very nice. Truck was pulled up and clean. My checking the vehicle before leaving was also very simple
Greg N
Rating:
5.0
Customer did not leave a comment.
NICOLE J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
James M
Rating:
5.0
Both of the ladies were extremely helpful. I left there withe confidence i needed and the clarity I require from people i need i my life.
Give those women a raise!
ric m
Rating:
5.0
The GM definitely takes care of this location. Hires right and trains staff right. Everyone I come across has a positive attitude no matter how long the line is. I’ve been coming here for years and never have a problem. This GM focuses on customer first i appreciate it thank you for your service
Justin J
Rating:
5.0
Customer did not leave a comment.
Naqqash M
Rating:
5.0
Took great care of us!
Mark H
Rating:
5.0
Customer did not leave a comment.
MICHAEL L
Rating:
1.0
Have reserved equipment actually available. I reserved a 20 foot truck for which my pickup location was actually changed from the original location I picked. When I got to the location there were no 20 foot trucks available. The 15 foot truck that I did receive had cigarette ash in the cup holders and still water in the doors.
Caleb J
Rating:
5.0
Customer did not leave a comment.
Umut C
Rating:
5.0
Keep more furniture dollies for rent
Michael M
Rating:
5.0
Customer did not leave a comment.
Catherine D
Rating:
1.0
The staff was very unprofessional, they was trying on shoes that they just bought from someone instead of taking care of me which was the customer. The truck was not in good condition either, very old and not kepted up through maintenance. Customer service was horrible
michelle H
Rating:
4.0
All employees I dealt with were so friendly and helpful. The van I rented was pretty dirty. The windshield and windows were extremely dirty and the back had debris.
Andrea B
Rating:
4.0
N/A
Dana E
Rating:
5.0
Excellent customer service and support!
Christopher S
Rating:
5.0
Customer did not leave a comment.
Michael H
Rating:
5.0
Customer did not leave a comment.
Maria L
Rating:
3.0
Customer did not leave a comment.
Chukita G
Rating:
5.0
Customer did not leave a comment.
WAYNE L
Rating:
5.0
Very impressive location. The staff were hustling and it was a busy Saturday morning. Still, they were highly efficient and kind to me and other customers, even the difficult one next to me. They pulled the truck up for me and it was ready to go, blankets intact. In and out quickly. Great experience. 10/10 wouldn’t change a thing.
Jeremy G
Rating:
5.0
Customer did not leave a comment.
Tony S
Rating:
5.0
Customer did not leave a comment.
Keith L
Rating:
5.0
Customer did not leave a comment.
Karlene S
Rating:
5.0
Customer did not leave a comment.
Ali N
Rating:
5.0
Nothing! This was the best experience. From every step of the process. Everything was easy a stress free! Thank you.
Janna H
Rating:
5.0
Thank you for your great help!
Sky Y
Rating:
4.0
The people who work here are GREAT and super friendly. However, the equipment I got had some damage (the rim was touching the tire) and I didn't notice it until after I took the equipment. Thankfully, I was able to pry it out with a 2x4, and it fixed the issue.
George K
Rating:
5.0
Make sure the mileage and gas recorded on paper matches the vehicle reading
Shawn J
Rating:
5.0
Customer did not leave a comment.
James M
Rating:
5.0
I returned a trailer (4x8) with equipment number UV1637A today, May 17, at approximately 9:30 AM. I was wondering if the return has been successfully verified.
All the services were excellent. however I returned the trailer I had rented earlier than the scheduled time, and the processing of the return was not handled promptly, which caused a slight inconvenience.
Thanks 😊
Sky Y
Rating:
5.0
Customer did not leave a comment.
Michael M
Rating:
5.0
Friendly, helpful!
KELLY B
Rating:
5.0
It was easy pick up. They were really helpful.
TEOFILO C
Rating:
5.0
Service was excellent.
Christopher C
Rating:
2.0
Took over 45 minutes to check out. When finally received truck it had no a/c so had to trade out truck.
craig c
Rating:
3.0
Customer did not leave a comment.
Bruce G
Rating:
5.0
Customer did not leave a comment.
Robert W
Rating:
5.0
Staff were friendly, professional, and knowledgeable and helpful.
MICHAEL G
Rating:
5.0
Very Friendly and helpful!
Mike L
Rating:
4.0
Customer did not leave a comment.
Gerald W
Rating:
4.0
Fast service, the call was returned immediately
Ernesto S
Rating:
5.0
Dropped it off at night, so I didn't deal with anyone.
Darren W
Rating:
5.0
Customer did not leave a comment.
Kristofer F
Rating:
5.0
I actually would like a call back to talk about your peachtree road location and the shit show that they are. Completely unprofessional and non supportive for their mistake and lack of competence
The team at northeast expressway saved the day and provided excellent service.
PETER P
Rating:
4.0
Customer did not leave a comment.
WHITNEY B
Rating:
3.0
Parking lot was a bit crowded. Returned after hours no one was there. Use the key dropbox successfully.
Andrew G
Rating:
5.0
We never spoke to personnel because it was after hours
Chenoa D
Rating:
5.0
Customer did not leave a comment.
TIUANA C
|
First Impressions
Rating:
1.0
Both of the front ladies are extreme rude.
gabriele C
Rating:
5.0
Excelente todo buenos precios buena atención
xaviel a
Rating:
4.0
Customer did not leave a comment.
ALLISON M
Rating:
5.0
Customer did not leave a comment.
michael c
Rating:
5.0
Not a thing! Employees were professional and courteous. Loved my experience.
James S
Rating:
5.0
Customer did not leave a comment.
Hyunjun K
Rating:
5.0
I was assisted quickly and was provided with everything I needed,. The returning process was easy and quick.
Vicente O
Rating:
5.0
It was extremely easy to check in and secure reservations
Jennifer A
Rating:
5.0
Customer did not leave a comment.
YENIS M
Rating:
3.0
AC wasn’t cooling
Customer service rep was not pleasant
ANASTASIA W
Rating:
5.0
Customer did not leave a comment.
Victoria M
Rating:
5.0
Customer did not leave a comment.
MICHAEL G
Rating:
5.0
Customer did not leave a comment.
Jeffrey M
Rating:
5.0
Customer did not leave a comment.
CATHY G
Rating:
5.0
Open at 6 a.m. and close at 10:00 p.m.
Terry W
Rating:
5.0
Customer did not leave a comment.
JUNE R
Rating:
4.0
Customer did not leave a comment.
WILLIAM D
Rating:
5.0
Customer did not leave a comment.
KYRIACOS I
Rating:
5.0
We have rented at this location for years. Darnell and staff are exceptional.
SUSANN A
|
Overall Experience
Rating:
4.0
Van, first they provided me was smelling smoke inside. I definitely asked to change vehicle to another, employee was respectful and changed. On van I drove left turn signal was not working and was hard to make left turns. Lady, who make reservation for me was outstanding.
ROMAN K
Rating:
5.0
Customer did not leave a comment.
Ethan M
Rating:
5.0
Excellent service from beginning to end. All items were in great shape upon arrival.
Judy J
Rating:
5.0
Customer did not leave a comment.
Mark L
Rating:
2.0
Let me be clear my low rating is NOT about the customer service—the staff here are friendly and have always been helpful. Matter of fact it’s one women that’s there and she has always helped me with my order and has been amazing. My poor rating is due to the condition of the trucks—the trucks are horribly kept. Each time I’ve rented from this location the trucks (specially the 10 foot truck—I haven’t rented trucks outside the 10 foot so this is specially my experience with the 10 foot trucks) have been so poorly managed. Today for example, the tire gauge
Malfunctioned so as I’m driving the rear tire that I know tire pressure was good—kept saying it was low. Next, the passenger mirror kept moving. Come to find out it was due to a screw missing from the mirror so any bump the mirror would move and I’m driving blind on my passenger side (as far as safety this was the MOST severe). Lastly, inside the drivers cabin was very dusty oh and the drivers door would not stay shut, unless I slammed it as if it owed me money. The customer service at this location is great. However, if the 10 foot trucks continue to be poorly kept, I’m going to encourage others to find another location. The customer service does not surpass the safety of the driver when they rent from this location. Oh i forgot—the engine overheated causing the AC to go out. I’m blessed and highly favored I made it home safely.
Emmanuel B
Rating:
5.0
Customer did not leave a comment.
John M
Rating:
5.0
Customer did not leave a comment.
Judaea W
Rating:
4.0
I really appreciated kindness if the associate. She was thorough with all necessary information as well as upselling without prolonging the process. While the vehicle wasn’t trashed, the cup holders and such could have used a little more detail, as well as the windshield window gasket that was flying in the wind a bit when you drove with the windows down. I would choose this location again if needed.
Chelsea P
Rating:
5.0
Nice people qt the desk
Jose T
Rating:
3.0
First of all, when I got there, they gave me a storage. They're supposed to be an outside, so then she gonna change and give me one inside. Well, I had to get a double storage. And then I get this old ragley truck that didn't even have no gas in it, and they trying to charge me more for gas and that was in the truck.
ROBERT O
Rating:
2.0
Very not welcoming
Give you the feeling like they are doing you a favor to rent you a truck
MENACHEM G
Rating:
5.0
Lady with Special Designer Glasses 🤓 was very courteous friendly as well handled all very aplomb and quick to the point. G young Med Student assisted me we hooking up trailer - Good head on his shoulder and yes he is right the U.S. 🇺🇲 has some of THE BEST Med Schools in the World ✔️✔️✔️ ...in short very great location with a very versatile staff tht is ready to handle all your moving & logistical needs quick fast and on super point 🙏🏽🙏🏾🙏🏿 Thank you to the Crew & Staff from Shallowford Access Expressway Corporate Location ¬
CHRISTIAN G
Rating:
3.0
Booked for 2 hours, came back under 1 yet still charged for 2. Bad customer service that
ROGER S
Rating:
4.0
Customer did not leave a comment.
Jacob G
Rating:
5.0
Customer did not leave a comment.
JBRIANA D
Rating:
5.0
This location was friendly, convenient and very helpful. Looking forward to handling my storage with them as needed.
Ryan B
|
First Impressions
Rating:
5.0
I use Uhaul at least three times a month. This is the best, cleanest Uhaul near me.
ALYSSA S
Rating:
4.0
Customer did not leave a comment.
JOYSELYN G
Rating:
5.0
Amazing staff, give them a raise.
Eric P
Rating:
5.0
The team was very friendly, they helped unload my car. They kept my car while I went to return my rental. They well overall amazing. Good job team.
RACHEAL M
Rating:
5.0
Professional and friendly staff, along with good products and services, makes for really great business. Keep up the great work.
MICHAEL G
Rating:
5.0
Knowledgeable , customer service courteous, they make the rental process easy for this 70 year old
JUNE R
Rating:
5.0
Chamblee GA team is amazing!
Burgundy H
Rating:
5.0
Customer did not leave a comment.
GERALD S
Rating:
5.0
Customer did not leave a comment.
WILLIE N
Rating:
5.0
Customer did not leave a comment.
JUAN C
Rating:
5.0
Customer did not leave a comment.
Charles W
Rating:
4.0
Customer did not leave a comment.
BRITTANY H
Rating:
4.0
Customer did not leave a comment.
JOHN A
Rating:
4.0
Customer did not leave a comment.
CLIFFORD K
Rating:
5.0
Customer did not leave a comment.
SHELDA H
Rating:
5.0
Customer did not leave a comment.
RICHARD K
Rating:
5.0
Customer did not leave a comment.
Richard K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JURRIEN L
Rating:
1.0
This was an extremely terrible experience from miscommunication with staff to my unit being locked with no communication to being overcharged when I was told I wouldn’t be I wouldn’t use uhual ever again if it was the last option on earth. They didn’t even have a dumpster on site. Just terrible
Delaney R
|
Overall Experience
Rating:
5.0
The young lady at the front desk when I came on 12/31 was immaculate. Her customer service is top tier and she REALLY made me trust uhual again. She was kind and deligent to give me the right unit and even showed me to my unit. I hate I forgot her name but she was so kind, she deserves a raise.
Delaney R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Anthony B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Erika E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAMERA M
|
First Impressions
Rating:
5.0
I didn't realize the office hours differed from the storage hours, so I arrived with my trailer shortly before closing, after a 9 hour drive cross country. However, they let me park my trailer and rent a unit and were super helpful before they closed. Then, when I couldn't de-attach my trailer, one of their employees stayed late to help me unhook my trailer and make sure it was secure. As I unloaded my trailer/storage unit over the next five days everyone was very helpful and pleasant. The trolleys and elevators made moving things a breeze. I highly recommend them!!!
Kathleen G
|
Overall Experience
Rating:
5.0
Thanks to my folks they were so imperial
lashauna j
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Christopher T
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff ..
laura h
|
First Impressions
Rating:
5.0
Great place with friendly people!
REBECCA G
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
adrian b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
REBECCA G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sheiretta W
|
Overall Experience
Rating:
5.0
Very helpful
deejarin w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHOLONDA J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maria M
|
Overall Experience
Rating:
4.0
Stored my items in a Climate Controlled space for a 18 months. Spent a total of $2466.00 for a 5x10 space. Was it worth that much, probably not. I’ll let you decide.
Overall it worked well for me.
RICHARD K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LATANIA L
|
Overall Experience
Rating:
5.0
Never any issues
Sanya I
|
Overall Experience
Rating:
3.0
Would have an excellent rating had I got to use my coupon or promotional code that I thought I was getting being his eye rented and used all U-Haul U-Haul truck U-Haul storage U-Haul equipment but because paperwork was not filled out correctly by U-Haul distributor. No discount, which is kind of faulty that it does not let you know that so you can make sure of that before you move forward with your plans. I think that's pretty crappy, but like I said in the beginning, once you're already there to store your things and you have workers to put them up and so forth you're not going to leave to go try to find another storage facility. Thank you
Leigh F
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
VICTORIA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALAN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LATRESHIA P
|
First Impressions
Rating:
5.0
Every thing was GREAT Except the continuous Price increases.
stanley c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Quinton P
|
Overall Experience
Rating:
5.0
Staff was great
John J
|
Overall Experience
Rating:
5.0
I had a break in with my unit and the police was called and the store manager step right in and got my unit moved indoor. From that point on I give them a 10. Thank you Mr. Darnell. And staff
sandra r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
toniel w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lydia O
|
Overall Experience
Rating:
5.0
Darrel/Darnell (not sure) was exceptionally kind, friendly, patient and helpful. He saw that I may have need a little assistance with moving items from my truck into storage and helped me. I will be returning to this location because of his awesome customer service and warm spirit. Thank you!! God bless you.
Ebony F
|
First Impressions
Rating:
5.0
Excellent customer service and facilities.
Jessica B
|
Overall Experience
Rating:
5.0
From inception everyone was great!
Andrea G
|
First Impressions
Rating:
4.0
It is not acceptable that you kept increase rental fees for your "long term" (more than 15 years) customers. That's why I decided to move my stuff to other company.
ABRAHAM W
|
Overall Experience
Rating:
5.0
My unit was very clean, no damp smell or bugs.
Lydia O
|
Online Move In
Rating:
2.0
Moved out with two days left before rent was due! Your practice of not pro-rating and giving a refund is illegal. If I had been two days late, you’d charge a fee! Yet, you don’t pro-rate! Not recommending anyone support such business practices
ANGELA F
|
Overall Experience
Rating:
5.0
Usually I have issues when I do U-Haul but my whole reservation including movers were good.
Catherine A
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kameika S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen J
|
Overall Experience
Rating:
5.0
Really nice experience. Everyone so friendly and helpful.
LYNN P
|
First Impressions
Rating:
5.0
None
ELVIRA A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alec P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John C
|
Overall Experience
Rating:
5.0
Darnell and Rashad were super comforting and helpful in my transition from a Ubox to a storage unit. I was going through a family emergency at the time and they were very empathic and understanding. I appreciated their patience and grace.
I believe Darnell even waited past his normal work hours to be sure he was on-site to help me through the transition before passing to his team.
Jennifer W
|
First Impressions
Rating:
2.0
2511 is the storage unit we rented. The slide latch had been previously cut where the padlock shackle would go over, and restraighted. It was not replaced and it should have. I did not notice this previously. But did noticed it two weeks before we decided to vacate the unit. The damaged slide latch also made it difficult to open and close the roll up door. This was frustrating.
Lastly, when I initially signed for the unit, the manager had made a card key for me. But did not hand it nor included it in the paperwork I had received. There was a lot going on that day because we were moving out of our apartment. What was also frustrating was that he (Darell SP?) told me that I could not enter or use my storage unit until a 24 hour background check was completed. WTF?! I have rented storage unit from your company throughout my military career and have never heard of this BS!
Please correct this.
Valiant Z
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
DESTINEY B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Laterria S
|
Overall Experience
Rating:
4.0
I appreciate the customer service person who greeted me warmly and appeared to understand the reason for my request …. ( death in the family .. cleaning out a house)
Therefore took extra time etc
Gail A
|
First Impressions
Rating:
5.0
The staff was always professional, knowledgeable, and helpful.
I would 100% recommend this location on the Northeast Expressway/I-85 in Atlanta again.
Thank you.
Virginia B
|
Overall Experience
Rating:
4.0
I arrived right before closing, and the two gentleman there were so kind and helpful. I know it is annoying when customers come right before close, but they showed no signs of rushing me or being upset. I do wish the facility was open a little later on a Friday night, though. I think 9 or 10 is more reasonable.
Maurisia S
|
First Impressions
Rating:
3.0
I wish you guys could work with customers more when they go into default and need time to pay.. nothing against the fact that this is a business.. just lost very personal items that meant a lot to myself and family bc I couldn't afford to keep up with the payments.. People who have money may judge this but honestly there are some out here that struggle to pay high bills with a limited income and there are some that make decisions based on their current situation that businesses like storage companies take advantage of the $ not the customers which make it hard to keep up in most cases.. smh.. I really tried but I pray for not only myself that those that find themselves in situations like mine, see a bigger picture that u lose sometimes but the reward later can turn out to be 10fold..
Takevia T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
daysia j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cindy F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles G
|
Overall Experience
Rating:
5.0
Awesome. Thank you uhaul
Joseph D
|
Overall Experience
Rating:
4.0
My experience went well. The staff was informative and friendly people. I had a great experience overall at this location.
RENITA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeray M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy P
|
Overall Experience
Rating:
4.0
I enjoy this storage unit it was a friendly and safe, clean place to store my valuables
Betty G
|
Overall Experience
Rating:
5.0
Staff was friendly and helpful. Facility is clean, process was
Michael D
|
First Impressions
Rating:
4.0
Overall experience was above average. The reason I would not recommend is due to pricing. There are equal offerings available at better pricing which is the reason I relocated my things stored at your facility. Value for my money is the only problem I had.
basill d
|
Overall Experience
Rating:
5.0
Great staff.
Clarence R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Traneka P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Takevia T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
antoinette h
|
Overall Experience
Rating:
5.0
Both places in fact, I was quite impressed. The agents were helpful and not a long wait to be served.
I had a lot of furniture and was able to fit everything in the unit. 10x10
Thank you
sandra r
|
First Impressions
Rating:
5.0
Darnell and Jose were absolutely amazing !
SAMAJ H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
antoinette h
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Beverlee K
|
Overall Experience
Rating:
5.0
Everything was great
KERRY S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mya R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shelby P
|
First Impressions
Rating:
3.0
Some of the staff were really friendly and helpful, but others not so much. On several days, the automatic doors to the facility were completely open and stayed that way. On another day, the doors could be opened by just pulling them apart.
JOEY C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KEVAN M
|
First Impressions
Rating:
5.0
On Sunday, November 13, 2022 - The morning/afternoon representative at the front desk has excellent customer service skills. He was very pleasant with me and went out of his way to help me with my needs. Also, the weekend "hook up hitches to vehicles guy " was extremely nice and helped me unload some of my items into the storage unit. They showed exemplary service throughout my time at Uhaul. They both deserved 👏 all 5 stars 🌟
Jill S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
april b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Meoshi W
|
First Impressions
Rating:
5.0
The staff was very friendly & very helpful !
Manager Darnell Braziel truly does a great job & treats his staff with a lot of respect !
HALLERY L
|
First Impressions
Rating:
4.0
Great customer service, much better than the other UHaul experiences I have had in the last couple of weeks during my move.
CONSUELA S
|
First Impressions
Rating:
3.0
Too expensive to store things here 200 dollars
LATASHAE M
|
Overall Experience
Rating:
3.0
Staff did not offer 24 hour access. I had to probe and ask for it. Service was average.
George H
|
Overall Experience
Rating:
1.0
Staff was very disrespectful idk who these new guys are, Nick and the other guy above Nick at the Uhual on 2951 NE Expressway chamblee ga but the customer service was trash. I’ve had a small unit at that location for a couple years now & wanted to upgrade to a bigger one so I reserved it online a week or so prior for June 11 & went on June 11 afternoon to obtain it. Nick prematurely moved me out of my current unit before we solidified the bigger unit. The price for the larger unit I reserved was a higher price and I even showed them the screenshot. The guy above Nick refused to honor that price I reserved it for therefore I no longer wanted it. I told him I’ll stay in my current unit since y’all aren’t honoring the price & he said since I’d been moved out in the system he didn’t have access to move me back in & I’d have to call customer service on Monday to get my unit back. I’d asked for something in writing or some type of confirmation so I’m not out here with no unit come Monday with ALL my stuff in it looking crazy. He refused and decided he wasn’t dealing with me, dismissed me & was very nasty, saying his manager would have to do it & he’s off so oh well. After the 2nd time of asking him to call his manager & not ignore me he finally called & the manager walked them through how to move me back in through the system. Something so simple to rectify but instead they decided to ignore me and treat me like nothing. But I will not be ignored; especially regarding something I’m paying for monthly. And this is nothing against the manager bc I believe I met him and his customer service was above average in our dealings. But those two guys working that day…very disrespectful & very dismissive, especially the superior guy.
Deborah Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
vannesa m
|
Overall Experience
Rating:
4.0
I was extremely overdue for my return due to my complexes inability to have my unit ready as planned and they worked with me without any hassle on my return. A+++ I’m only giving 4 stars because one of the staff members completely ignored my presence.
Jermal L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JERMARCUS P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Peter Q
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle A
|
Overall Experience
Rating:
1.0
The Manger of this facility needs customer service training. The turn over rate at this place is ridiculous and no one wants to spend their money where the service is horrible and the employees don’t fully understand or can not fully communicate the standard rates and fees well enough to successfully secure a storage unit for a customer where it’s not a big confusion when that employee is absent and some else is assisting the customer. It seems to me that no one is trained properly at the place. This was by far my worst experience ever at uhaul. That says a lot.
TYSON R
|
Overall Experience
Rating:
5.0
I was so pleased with the service, I asked to write a review.
DARA W
|
First Impressions
Rating:
5.0
I have been renting from this location for a few years now and this location is by far the best location I've been to. The staff there is the best, all of them know what really customer service is and give you their best to make sure your needs for met. OUTSTANDING LOCATION FIVE STARS
Anthony D
|
Overall Experience
Rating:
5.0
Thanks for all of your help.
André P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GARY J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JERMAINE P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hector G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KIERA L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Felecia B
|
Overall Experience
Rating:
5.0
This has been the most consistently convenient and supportive staff that I’ve experienced in the Atlanta area for the past 10 years. The manager is also always onsite and assisting his team during any complications. The entire staff has a can and will do attitude and that’s very comforting and necessary when someone is trying to deal with the complications of relocating. This will always be my go to location!
SAMUEL S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Thomas G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ralph C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JColby W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Andrea G
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
lennox j
|
Overall Experience
Rating:
2.0
There’s needs to be a person designated to cut locks off when purchased from Uhaul! I had to call 3 times to get my account closed out! Access hours need to be extended until 11-12pm
ANGELA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alice h
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
morales v
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ian E
|
Overall Experience
Rating:
5.0
Wouldn’t recommend to a friend because of all of the fees associated with the storage. Like the parking fee and the 24/7 access fee.
Mikayla N
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Antwan C
|
First Impressions
Rating:
5.0
The staff was great and very helpful
Scot H
|
Overall Experience
Rating:
5.0
The management and staff treated me very well. I would highly recommend this storage facility. I am very happy with my service! Excellent job!
BRIAN B
|
Overall Experience
Rating:
5.0
I absolutely loved the experience at this storage at this Uhaul location.
Thank you!!!
Angela A
|
Overall Experience
Rating:
4.0
I've used this location before and had no problems that's why am back again.
Betty G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tammy B
|
Overall Experience
Rating:
4.0
I felt the price was a little high. I would recommend someone use the facility but also to look around for a better price. I was in a desperate situation and needed the easiest solution fast. In that respect, I was happy.
Andrew F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ernest W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leandria H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gabriel j
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Keshara R
|
Overall Experience
Rating:
2.0
My storage was closed out without my consent I was charged $99.95 for 2days
Johnathan L
|
Online Move In
Rating:
5.0
Everyone was very helpful and I really appreciated it.
Charles E
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
shakela W
|
Overall Experience
Rating:
4.0
Storing was easy but trying to get a person on the phone to talk to IT'S ABSOLUTELY IMPOSSIBLE.
Prices are way too high comparing to many places around.
adriana a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ralesia P
|
Overall Experience
Rating:
4.0
Made a reservation for storage unit weeks ahead of move and when we arrived no unit that size was available. Had to pay ten dollars more for next size up.
Steven G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ajada S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
linda s
|
First Impressions
Rating:
5.0
Friendly /Helpful staff and a very well-run facility. It was a nice experience!!
Michael H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sitara t
|
First Impressions
Rating:
3.0
I have a major problem with your policy of renting a storage unit. Your people asked me for 2 addresses and 3 phone numbers. I am a single man. I have 1 cell phone. I had to give a phone number of a friend and sister. There is no reason for you to involve ANYONE, for any communication purpose, involving my storage unit. You contact me and me only and don't ask for ANYTHING else. I don't want anyone involved in my life, issues, or storage unit. I have a mailing address and a physical address. You don't need both. Nobody gets both. Why do you need it? Had I known that you were going to ask for all this info, I would have taken my business elsewhere. You need to change this policy or at least give a logic reason as to why you need this.
Andrew F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cassandra j
|
First Impressions
Rating:
1.0
The lady that attended to me on the day of my lease was extremely rude to me. She had a very nasty attitude that made me so uncomfortable. I’m not begging for a storage unit! You’re not doing me a favor!!! It’s a business transaction and it is paid for so learn to treat people with respect. I will never return to this location. Everything seems so hard there. This is the poorest Service I’ve ever experienced using uhaul
Joseph E
|
Overall Experience
Rating:
5.0
Great place
Ketra G
|
First Impressions
Rating:
4.0
THIS LOCATION has great staff. I purchased supplies, online, in advance, and my pickup experience was great. We walked through the items, and I received unexpected assistance loading my vehicle.
MARK E
|
Overall Experience
Rating:
5.0
Very helpful and friendly
Andrew D
|
Overall Experience
Rating:
4.0
People were very friendly
Trevor M
|
Overall Experience
Rating:
4.0
The team clarified information that was not provided during an earlier conversation. I thought I was receiving (1) 10×10×9 unit based on the reservation, only to find out that it was 2 separate units.
Cagney S
|
First Impressions
Rating:
5.0
Great customer service at this location. Thanks!
misty s
|
Overall Experience
Rating:
5.0
Staff was very friendly, storage was always clean, facility is secure.
Laura P
|
Overall Experience
Rating:
2.0
During my time there, the guy that processed my order became rude and unprofessional. I will not use this location in the future.
Greta J
|
First Impressions
Rating:
3.0
The computer system was very slow which resulted in a very long line of customers and a long wait time while be served. The staff was friendly and did their best to apology for the situation.
Christine A
|
First Impressions
Rating:
5.0
These folks were great to me and my family ery nice and courteousthey help us in every way help with stroge and with the size we need and which truck we neededthey help us get through a very hard time
EDWARD D
|
Overall Experience
Rating:
5.0
Quick and easy to rent my storage unit.
Freda S
|
Overall Experience
Rating:
5.0
Great service. Great location.
Susanna R
|
Overall Experience
Rating:
1.0
Paid for an entire month, even though I moved out on the 3rd. It's not "policy" to prorate a month...and why would it be???
DAWN B
|
Overall Experience
Rating:
5.0
Everyone was very professional and kind!
Tiffany D
|
Overall Experience
Rating:
5.0
Pleasant to deal with
milja m
|
Overall Experience
Rating:
5.0
Great Facility
Jeffery S
|
Overall Experience
Rating:
5.0
Staff very friendly and helpful. I surely would recommend to friends and family.
marc g
|
Overall Experience
Rating:
4.0
The Uboxes are more delicate than you may expect, but the staff does everything to make sure your experience is still good. Communication is excellent
Mhagen L
|
Overall Experience
Rating:
5.0
very professional and able to answer question and be helpful.
dina r
|
Overall Experience
Rating:
5.0
Very friendly and very helpful. We were able to take care of business within minutes. Great location!
marc g
|
Reservation
Rating:
1.0
Never called to confirm pickup, called the morning of moving and said they did not have truck or trailer together for my move. Total experience was aweful. I had to purchase a trailer and pay alot
lamont p
|
Reservation
Rating:
3.0
Resent police presence asking questions about people names got me little concerned
Barrie M
|
Overall Experience
Rating:
5.0
Wonderful office! My mover never showed up. Uhaul called me and did everything they could to help me out of a bind. Everyone I at that location was professional, nice and thorough.
Zele A
|
Overall Experience
Rating:
4.0
Everything went smooth
Forrest H
|
Overall Experience
Rating:
5.0
I did not visit this location, they just picked delivered and picked up a Ubox. Good communication. Showed up on schedule. Great Job!
ROSS M
|
Overall Experience
Rating:
5.0
Ricardo was a pleasure to work with. Very helpful and efficient
Catherine G
|
Overall Experience
Rating:
5.0
Met all my expectations. Thanks
Vijay r
|
Overall Experience
Rating:
5.0
Perfect!!!
Hana H
|
Overall Experience
Rating:
5.0
Friendly & efficient staff
Kalifa S
|
Overall Experience
Rating:
5.0
Agreat experience. Extremely friendly and very helpful knowledgeable staff!
Patti T
|
Overall Experience
Rating:
1.0
My things were damaged inside the storage unit. All water damage.
Stephanie F
|
Overall Experience
Rating:
4.0
Office staff was a little slow wen I had interactions with them. U-box is a great service though
TUCKER T
|
Overall Experience
Rating:
5.0
The management and team at this location was extraordinary and very professional. They assisted with a very stressful relocation move in. I couldn’t ask for better support and assistance.
VERNAE P
|
Overall Experience
Rating:
5.0
I only spoke with employees on the phone at chamber facility. They were very helpful got my issue Handel right away and got the u box’s delivered and placed and picked up smoothly. I would recommend
Charlie R
|
Overall Experience
Rating:
5.0
Fantastic job done by u-haul
Puneet A
|
Overall Experience
Rating:
5.0
Great
fareed k
|
Overall Experience
Rating:
1.0
UBox was canceled by the company accidentally the morning of my wedding. Every time I called, I was on hold for AT LEAST an hour and then the employee couldn’t help. Will never use U Haul again!!
