Customer Reviews for U-Haul Moving & Storage at Northwest Highway

Rating:

5.0

Thanks.

Rating:

5.0

Super nice people and very professional. The truck was nice and clean. Great store!

Rating:

5.0

Kayla helped me tremendously she was a breath of fresh air! She has a very warm personality and she made it very simple and I was in my truck and out of there in a flash! Stacy was very upbeat and friendly they had me laughing and made a very good experience for me!!!! These 2 ladies are the perfect example of excellent customer service,

Rating:

1.0

I returned the trailer on Saturday 5/10, the same day I rented it. I was called by the location on Monday saying I had not dropped it off. When they checked the trailer was indeed there but they changed my credit card for an extra day rental which was not accurate.

Rating:

4.0

The lady in the office was rude

Rating:

1.0

From the 1st day issues accessing the unit everyday some type of issue with door or gate. Getting blamed that I was sleeping their. Rude employees the last draw was I was getting blamed for breaking a door that I have no idea. Just because your door didn't work from the beginning they want to turn around and say I broke a door. I did not last a month their. I would not recommend this place. At all.

Rating:

5.0

I kept this unit for three years and never had any problems. Thank you so much for your service.

Rating:

5.0

Great experience. Returned it with app and left at the location. The gentleman there tools is where to park because it was after hours.

Rating:

2.0

One person at the counter and one person hooking up trailers. It took me nearly 50 minutes to get out of there

Rating:

5.0

Nothing. I was particularly impressed with LaNeisha who checked me in and was so helpful!!

Rating:

5.0

All was great and LaNeisha was Phenomenal!!! She has great customer service! And an amazing attitude!

Rating:

5.0

The manager is extremely patient in explaining the process. He has also been very accommodating & understanding as things came up that were not in my control. In regards to the movers. Thank you kindly!

Rating:

5.0

Didn’t realize I had forgotten to set up my auto pay. I can’t remember the employee’s name but she was super helpful and nice when she called about my late payment. She also called at an appropriate time for me. Most companies don’t do that with me being in Alaska.

Rating:

3.0

My storage unit was not up to par. The ceiling was weird. The smell was horrible and the access to the unit was creepy.

Rating:

5.0

Great customer service the owner fixed something for me got me rolling and the 2 ladies at the front desk around 3 pm date 3/5 where welcoming and friendly 10/10 anddd good looking

Rating:

4.0

Just keep up the good work

Rating:

3.0

Fix the weed smell and check engine light and side mirror move with any bumps and constantly have to te adjust

Rating:

1.0

People were rude general manager lied worst experience ever the most unprofessional establishment I’ve ever dealt with

Rating:

5.0

Really nothing....

Rating:

1.0

I was charged for after hours return and for gas and cleaning I had filled the gas more than I took when pick up Also I returned cleaned And delivered the vehicle before 7.00 pm But I was charged extra

Rating:

5.0

The people are great but the app sucks. Its better to wait for 15min in line and not playing with the app Truck worked fine ------------------- Pickup: Uhaul staff asked to use the uhaul APP but the app lockup , gets stuck. I had your associate help. same issues . We had to default back to using the desk computer to rent the truck.. 40min wasted to use the app. Return: same thing happen on the return.. another 45min wasted using the app.. Called in after hours support ( very helpful answer my questions) but I kills so much time with the app again. Didnt want to use the web version. I allotted for the uhaul AM staff to check in and review the bill the next morning.

Rating:

5.0

I arrived as the location was closing for the evening. Even though it made them stay after closing time for a few minutes, the team greeted me, inspected my truck, and closed out my rental. I was very grateful to be taken care of that way.

Rating:

5.0

The manager was very helpful with info and very professional.

Rating:

1.0

Resources at front desk were very passive, I was hit with a mandatory insurance cost that I was not expecting, and they told me to go to the wrong building, where my code did not work, the front desk resource thought I wasn't pulling on the door right, had to say the screen on the code box said DENIED multiple times before she believed me, finally they came out to look at it, and they discovered they told me the wrong building. added an hour to my unload process. also space between buildings is limited to turn around and get around corners.

Rating:

3.0

The location was clean but I'm not sure what is meant by "inviting". I didn't go inside. Maybe you need to rephrase the question or give more choices than just yes or no.

Rating:

3.0

Vehicle was picked up several hours before it was due back, stranding me at a hotel that morning. I had personal belongings and a large tub full of office items that I needed. Now they can't find the van or my personal items and are facilitating identity theft and fraud. They can't explain why it was picked up at my hotel, or why they want to charge me for 130 miles I didn't drive. And $5 per gallon to fill the tank when I would have done that myself for half that cost.

Rating:

4.0

The only thing that I had a problem was my card was not recognized my the card reader and I believe I should have gotten a little bit bigger unit

Rating:

5.0

Perfect in every way. Thanks.

Rating:

5.0

Great service by Laniesha. Was very kind and helpful.

Rating:

5.0

The gentleman who hooked up the trailer (Brian I believe) was excellent. Extremely polite, did a great job and good to chat with. He should be thanked and rewarded!!!!

Rating:

5.0

Uhaul Staff was Friendly, Helpful, Good Customer Service.

Rating:

5.0

Super nice guys. Efficient and helpful. Had my car loaded on the transport and the trailer hooked onto the truck the truck in a flash. Just really nice guys!

Rating:

5.0

I got an excellent promotion rented Uhaul van and also got small storage unit!!Perfect service and very professional

Rating:

5.0

Always great service

Rating:

3.0

The unit I was in had no light. It was extremely tough to see. The moving company also commented.

Rating:

5.0

check in process was easy and the supervisor helped to connect the trailer to the truck. Great experience

Rating:

5.0

JT auto center needs to removed asca provider.

Rating:

4.0

Young lady at the counter was awesome! She was quick, friendly, accurate, and obviously well trained. Wow, best customer service experience that I have had in years. You have a winner right there.

Rating:

4.0

Shorter waiting times by having two check out persons.

Rating:

5.0

My truck needed to be checked for ability to start. I had 2 times in my day & hals unable to start. I wasted 3 hours sitting without moving. Philip J Tremont

Rating:

5.0

Thank you

Rating:

5.0

Even though everything was fine the only problem I had was the truck! It need an alignment really bad and I was scared to drive the truck the entire time. It was making a weird noise when we went down a hill almost as if it was going to stop on us and then it would jerk back into gear. I had to swing the steering wheel left and right the entire time just to stay in a straight line and I was very uncomfortable driving but really needed the truck to move. The service over all in the place was very good and the guy at the front counter helped me out and made sure I had my equipment. Besides the truck being an issue for me everything else was excellent.

Rating:

5.0

great

Rating:

4.0

Customer service was excellent. The.trailer I requested was in good shape with the exception of the right taillight blinker didn’t work. I was on a time schedule so had no time to swap trailers. Overall, great experience.

Rating:

5.0

There was no windshield wiper fluid to clean the front window which was a hindrance. The check engine light came on 10 minutes before I dropped the car back off. The guy receiving the car said that is normal. 😬😳

Rating:

1.0

Lack of staff and confusing return

Rating:

1.0

The truck was absolutely disgusting and reeked of cigarette smoke. Everything was coated in sticky stuff and remnants of food. On top of that, the tank barely had any gas. I called the front desk and asked what the policy was and she said to fill it up and they would apply the credit for the gas to my final bill so long as I provided the receipt. This was then disputed when I returned the truck and I provided the receipt. The man said what I had been told was incorrect and they wouldn’t be crediting me. I asked “so I just paid for you to have free gas?” and the female employee behind him said “yep” while laughing. This was first and last time using U-Haul.

Rating:

5.0

I want to thank this location for making such a stressful day more manageable for my wife and me. The customer service exemplified was phenomenal.

Rating:

3.0

Clean better the air Take away weed smell

Rating:

5.0

All was great

Rating:

2.0

I was giving a truck with previous damage, using the link to document trucks condition; after reach my final distention, I find the app didn't record the photo of the damage at pick up point. If not for my daughter taking her own picture (with pick up date and time stamp), I would have been charged for the damage to truck. Also, UHAUL website gave me problems, the wrong dolly was recorded, when I asked to change, the attended didn't change the type of dolly in the system. Causing problems on return end.

Rating:

2.0

We talked/worked with several different people at this location and all acted like they didn't want to be working. They were not helpful in guiding us to the next step in the process which kept us unnecessarily waiting at the shop for 1.5 hours when we could have been out of there in 30 minutes. It was not pleasant. It was like they expected us to know how things work at the store instead of walking us through the process.

Rating:

5.0

Get more competent help in the yard. It took entirely too long for them to find the trailer I rented. Then it took two guys to figure out how to hook it up correctly.

Rating:

5.0

The young lady that helped me was very astute. She represents UHAUL to the upmost. Do not let her go. Give her a raise. The gentleman that helped me hook up the trailer was amazing as well. When I returned the trailer the person that unhook it, was well.. personality need adjustment. Please overall.

Rating:

5.0

I pulled up to return the truck a day early, and a gentleman took the keys to handle rest. Very quick and simple!

Rating:

5.0

Everyone from the owner on down went out of their way to make sure we were well taken care of. Bravo!

Rating:

3.0

The storage doors needs to be replaced.

Rating:

4.0

Ross was very helpful and detailed with every step of the process. He was also quick to provide help and answer any questions or concerns I had.

Rating:

5.0

The entire team was helpful in managing our storage and UBOX moves. Always kind and worked with us to find a convenient solution.

Rating:

2.0

The lady working was new and not knowledgeable. It took a LONG time. I think I was there 45 minutes.

Rating:

5.0

Ross was very helpful

Rating:

1.0

Will never use or recomend ever again poor attitudes outragiouse priceing truck was dirty and was the roughest ride ever

Rating:

1.0

Very bad management, no security at all, open to homeless people breaking into peoples storages

Rating:

2.0

I was given a 3 locked and and unavailable storages. This mix up cost me an hour of wasted time that I couldn't afford.

Rating:

5.0

great storage … thanks!!!

Rating:

5.0

For me , the staff stood out. They were always polite and helpful and often prepared to go an extra mile just to help a customer. I ask many questions but always got answered when I asked. Thank you and keep up the good work and positive attitude.

Rating:

5.0

staff was very helpful theu the process

Rating:

3.0

second floor access is a very long steep ramp, in TX 100 degrees, not the best set up.

Rating:

5.0

Excellent service

Rating:

1.0

Never kept up my unit got broken into

Rating:

1.0

We ended up canceling our storage unit as we weren't able to gain access nor would the representative still at the location assist us because the office was closed and he wanted to leave. His attitude left a lot to be desired, i don't know if rolling ones eyes when a customer is asking for help was customer service. We ended up going with a different storage facility that could be bothered to make sure we had access to store our items

Rating:

4.0

I would give it 5 stars but there is a pest issue with the storages . When I took my stuff out there were rat poop droppings all over my stuff. As well as bed bugs. Other than that I definitely love the staff , they are always so friendly and helpful. I always go to the same U-Haul location anytime I have a moving need.

Rating:

1.0

Our lock was cut off the unit and replaced with a cylinder lock that we had no clue about and neither did the staff. The staff was able to drill it off an whoever replaced the lack with the cylinder lock left the trash inside our storage room. Would not recommend due to someone opening our storage unit an no one could tell who did it or how the new lock got on it.

Rating:

1.0

I was returning a truck rental along with putting a few things in storage on 6/2/24. I arrived before close and there was also another young gentleman who was waiting outside. I saw the manager trying to hide in the back of the store with the lights off. I proceeded to knock on the door and eventually the manager came to the door. he started speaking to us through the glass of the front of the store, and we could not hear him clearly. Not only that, it was raining torrentially outside, and we were soaking wet. He never opened the door. He told me to use the app to return the truck and drop the keys in the drop box. Keep in mind I have no idea how to access the storage facility, nor do I know how to find my particular storage. This was the most unsettling customer service experience I have ever had.

Rating:

2.0

Not great! I reserved a climate controlled unit months ago and when I arrived - was told there were no climate controlled units. They offered me a non-climate controlled unit and charged me more for it. Plus the unit smelled terrible and was not clean.

Rating:

2.0

They red tag my unit before I was in default

Rating:

5.0

Everything was fine.

Rating:

1.0

No one wanted to help me at all. Everyone seemed to have a chip on their shoulder as if customers were bothering them. It seemed as if the staff were trying to find reasons to not help. One staff member even took a five minute personal phone call in the middle of assisting me. I had to ask around to several staff members to find out where to drop my rental off at. Will never rent again.

Rating:

5.0

Thank You for everything

Rating:

1.0

Rate increases are ridiculous. Too high for the size of space.

Rating:

5.0

I Love The Customer Service And Advice I Received From The Team.

Rating:

1.0

It was difficult locating the unit and when I did it was up two flights of stairs. We were not able to move in. I have closed the account and move out has been initiated.

Rating:

1.0

Poor customer service from the front desk lady. Actually cancelled my reservation with you do to it. Prefer to spend a little more an another facility then to rent to a rude facility.

Rating:

1.0

Poor customer service especially from the front desk lady. It seems that everyone and everything was bothering her and went out of her way to be rude and flippant.

Rating:

5.0

Great experience over all. Store was kind enough to answer all my questions.

Rating:

4.0

it the unit it had not enough light.

Rating:

5.0

Staff was extremely friendly and helpful

Rating:

5.0

None

Rating:

5.0

I always rent with this storage facility. From storage to moving trucks/uhauls, I have never had any issues with them and they always make the process so easy to just rent and go! So I always come here for all my moving needs.

Rating:

5.0

This was a well run operation. Professional and kind staff. Organized and clean. Moving is stressful….. Ross Rippy and his team at UHaul helped us deal with it. Thank you.

Rating:

4.0

I think that the representative was efficient, friendly, and knowledgeable. The man really knew his stuff when reserving my 10” van. I did not like the accessibility of the storage units because the non-climate controlled units did not have a ramp like the climate controlled ones. So hetting stuff in and out was to walk up and down stairs. Next time I get a storage unit I will look for one outside and on ground level at a cheaper price. But I did like the convenience of having my storage close by my apt. and being able to rent a u-haul and buy moving supplies.

Rating:

3.0

The unit looks awful. No light and a ceiling that looks like it will degrade and destroy my items.

Rating:

1.0

The worst uhaul company I ever had to use. I’ll never go through uhaul again Dallas Harry Hines locations will for ever get 0 stars. And you’ll be hearing from my lawyer

Rating:

3.0

Some of my furniture had mold,

Rating:

1.0

Staff was rude and indifferent. I was made to wait almost 30min even though there ware three people working and I was only customer at the time. Once they ware done with their pow-wow and I told them what I needed lady that was helping me proceed to argue with me and insult my intelligence. Definitely would not recommend this facility to anyone. Just go elsewhere for your storage needs.

Rating:

1.0

Racist and very very bad service

Rating:

4.0

Because I rented the storage facility site unseen I was unaware there was no AC nor was there any type of ventilation. When I arrived it was 106° outside and what felt like 200° inside and no elevator or lift system to go to the second floor. Because I did everything online I called the storage facility prior to arriving to confirm everything. I was told by the rep that I needed a card to access the gate which turned out not to be true, I only needed an access code which I was not given online. Because I would arrive after closing hours I had to have a family member go to the facility before it closed to get this card I needed to access the gate and it was then I realized a card was not needed. It appears all the reps working that site was not on the same sheet of music. I eventually got everything moved from the trailer into the storage room but if given the opportunity to do it again I’ll make sure there is some type of ventilation even if there is no AC and get a storage unit on the ground. Although the reps were not on the same sheet of music I did find them to be professional. I don’t blame my not so great experience on Uhaul, it’s purely my responsibility to know where I’m going and what to expect before arriving with proper planning.

Rating:

5.0

Fantastic! Thank you!

Rating:

5.0

Excellent on all fronts! Would definitely return if the need arises again.

Rating:

2.0

Maybe it was mentioned somewhere, but I did not see that this 2-story facility does not have any elevators. So if you're moving furniture up to a 2nd floor unit, it's on you, and the stairs are not the easiest to navigate. That was something that should be much more prominently mentioned as a warning to pending new customers. We made it work, but certainly would have been nice to know and prepare for prior to arriving. Parking and navigating with anything larger than a 10-15' U-Haul is also very difficult as the lanes between the storage buildings are narrow and there is only one way in and out of the facility - which was nicely blocked 1/2 way by a unit owner's pickup truck who left it there for most of the day, blocking the exit side of the lane leading in and out.

Rating:

1.0

I had a reservation and when I arrived the gentleman told me my unit was not available. So I had to “manually get put into the system”. I was paying movers by the hour that day and had to wait in your building for over 30 minutes while your employee searched through his computer trying to find me a unit. I also didn’t like that 2 other individuals who came after me was serviced before me and while I was being serviced. None of it made sense. If I wasn’t paying movers by the hour who were already there with me I absolutely would have chose to store my belongings at different location. The staff was nice but it seemed like they were short handed. I hope this review helps improve the customers experience in the future.

Rating:

1.0

had made arrangements to pay my storage at a later date & they auctioned my stuff anyhow

Rating:

3.0

The lack of an elevator was the reason I chose not to use the facility. Everyone was very friendly and helpful.

Rating:

1.0

I made the reservation for a 10x10 unit that was climate controlled and had indoor access. When I got there the owner took forever to assist and get everything set up. It was only after that I learned there was NO ELEVATOR and I terminated the contract. It was infuriating - who puts large units on an upper floor with no elevator?!?!

Rating:

5.0

None

Rating:

1.0

While the facility itself was fine, every time I had to go in the office was a nightmare. I usually had an unacceptably long wait due to there not being enough staff and the staff that is present being inefficient. I always left the office frustrated and more confused than when I went in. I would recommend any other storage facility before this one.

Rating:

5.0

Fast service and polite staff

Rating:

3.0

Don't say that your facility is climate controlled when it is not. It was hotter inside than outside! Also, get an elevator!

Rating:

4.0

I made a reservation for 10x25 storage in advace, when I arrived they had only 10x10. The people on the Harry Hains location said that I didn’t have a reservation for storage. Also the young girl(Unfortunately I don’t have her name) on the front desk was not professional at all to taking care clients and she was also fighting and answered rude to her coworkers by the hand radio in front everyone. She had big attitud and never keep eye contact when I talked to her. Finally a gentleman helped me to finish with the process of returning the trailer and getting the unit. It is really frustrated because we were driving 17 hours from Florida to Texas and arrived to a place where the cuat service is poor and the reservation previously made it was not respect. At the end I have to go another place and find another storage.

Rating:

3.0

Solo mejor un poco la barda de la propiedad es demasiada insegura...gracias

Rating:

5.0

A great experience

Rating:

3.0

Long wait lines, not enough workers at the counter during busy times

Rating:

5.0

Very Professional and always helpful!

Rating:

1.0

I have had a storage unit some where for 16 years, my experience with haul has fixed that, never again having to deal with morons that would say stuff like "we just wanted you too come inside and see us" in the middle of a pandemic. No more missing flights because I had to spend hours trying to get into my storage unit because of a lock saying i hadn't paid for it which was not they case and you morons even admitted that openly. My experience was the worst thing you could ever have, the incompetence was a level I never thought possible.

Rating:

3.0

The storage area is supposed to be climate controlled. It was not. Additionally the stairs were painted dark brown in a rather dark area with no caution strips. Very dangerous

Rating:

2.0

Lost my reservation- gave me an in inaccessible unit. Gonna cancel

Rating:

1.0

I MADE A RESERVATION FOR A SMALL ROOM ON THE GROUND AND IT WAS SAID TO BE CONFIRMED BY THE REPRESENTATIVE ON THE PHONE AND RECEIVED A CONFIRM #. ON check in found out that NO ground was or requested size was available so I was up sold on a larger more expensive room...The store representative said that a confirmation # didn't reserve a room it was a spot in line...I was completely miss lead....I'm working on a different facility for my storage needs...The electricity was out at the facility in 105 degree weather so there were NO LIGHTS or AIR conditioning.... This place is a DUMP... The. ONLY thing good about the situation was the employee there that work on finding something that worked..

Rating:

1.0

The staff was not the best and we always can trouble getting in and out the main gate and the gates door to get access to our unit I moved out because for like 3 weeks already and still till this day they have not been having electricity in that place I would appreciate it if I get my refund back for this last month because y would we have to pay and they company can not even pay to get the light on/fixed not good and bad service

Rating:

1.0

Worst place to rent a storage place. Nasty, hot. Employee was rude, and very slow… didn’t seem to interested in his job, nor helping me. So, I just want my refund back. Also, was told I had to pay for a lock, but a free lock came with it already in the storage ??? So that didn’t make any sense to me. The employee said he refunded my money back, but I haven’t received it yet.

Rating:

2.0

This facility had terrible customer service, people living in storage units, and it was not very clean.

Rating:

1.0

Slow moving people, long lines ‘cause waiting

Rating:

1.0

Storage was very bad, Most of the time gate will be locked or not working. We will have walk to counter ask them to open. People of counter was very lazy and slow process. It is very big location only person working on the counter. It took 30 mins to complete per person. Storage is very creepy. Maid who is working there she is very very good and patient(50+ women). Very helpful when gate code is not working. She is only one positive for this location.

Rating:

5.0

Overall good assistance. Accept they confused where I would return equipment and one of the places on Ferguson we were there at 7 and no one showed up to work until 9. Either way the guy who setup the storage and all of the reps were doing their job and good customer support. Thanks

Rating:

3.0

Everything was great, except that the keypad to access my unit does not work and thus I cannot access it by myself. That's really bad and made the whole experience a lot worse. Otherwise, it would have been great. I really exoect this to be fixed soon. On another note, I expected the unit to have indoor light. I would have thought that was a basic courtesy.

Rating:

5.0

El person fue amable y efesiente.. solo les doi las gracias por su servisio..

Rating:

5.0

Raven was extremely helpful.

Rating:

1.0

Issues with uhaul services 1. The exact storage space that I reserved was not available. 2. I was told by more than one rep that my reserved space would have elevator access as it was to be on the second floor. This facility does not have elevator access. 3. The only space available for the space I needed was of course more since it was on the first floor.

Rating:

5.0

Good

Rating:

5.0

Excellent customer service.

Rating:

5.0

I grabbed my stuff Friday evening and will no longer need the storage unit.

Rating:

5.0

Courtney was a wonderful help. And so was George Jones

Rating:

1.0

너네는 사기꾼들이야 친절하지도 않고 없어져야 되는 회사야

Rating:

2.0

The manager colter n is a racist I’ll never use uhaul again

Rating:

1.0

Rats ate through our boxes and nested in our mattresses, tv boxes, and furniture was ruined because of this. I have been trying to reach you warranty department by phone by having no luck as the phone eventually hangs up. I am attempting to submit only now. Hopefully I hear backfr you all soon.

Rating:

4.0

The facility is clean and well maintained. On-site staff is outstanding. I’m confused as to why a storage unit described as street level is actually on the second floor of the building.

Rating:

5.0

N/A

Rating:

5.0

Very nice people I know their stuff

Rating:

5.0

The lady that helped me was very nice

Rating:

1.0

Nothing about my experience was good! The manager used my race against me. I’ve never been more humiliated and degraded. If I was not so desperate for a unit I work off walked out. The way he talked to me and the things he made me do was so racist. To say he humiliated me would not be accurate. The manager did mentally attack my character and fellas if I’m slightly above dirt beneath his feet.

Rating:

1.0

Staff I dealt with were inept and condescending.

Rating:

4.0

Need more staff, only one person running the sales counter and he keeps complaining that he is supposed to clock out.

Rating:

3.0

Short handed in the beginning, long wait times, phone never answered. Was told about quality of customer care, was told to get out and ask people to apply for jobs. That didn't set well. Non apologetic for any additional wait times that I had during my time. I partially blame Covid, but management could have been more forthcoming with some level of empathy and concern.

Rating:

3.0

Building key card needs fixing key card on building 3000

Rating:

5.0

I truly enjoyed meeting Kourty, George, Ross and Raven. They were so kind and helpful and maintained great conversation.

Rating:

5.0

Thank you look forward to working with you in the very near future.

Rating:

5.0

They were great. I rented here for about a year. It was secure and the staff was always helpful and friendly.

Rating:

4.0

Just a recommendation because my experience was great overall. There could be lighting in the actual storage unit. Motion detected preferably so people don’t forget to turn it off and waste electricity. Also it was super hot in the unit I was in. Maybe some type of air flow. I had an upstairs unit and it was difficult going up and down with no air circulating.

Rating:

1.0

Never again

Rating:

1.0

I hate to say it but this is the worse uhaul I ever had to encounter the workers is very unprofessional and they didn’t even try to contact me in no way I had to call a few times so I went by and still was not any information that I wanted to hear so again I didn’t talk to the Manager at All

Rating:

5.0

Busy but helpful

Rating:

4.0

Updating the Uhaul to have a USB port would make this excellent. I would look at other options if I have to drive 1000 miles again to see if there are USB ports. Other than that I had no issues. It uses a ton of gas.

Rating:

4.0

Gate to storages need to be accessed longer in the evening at least until 10:00 pm each night for moving in or out.

Rating:

5.0

Great service from check in clerk. No problem so far. Again, I am just moving in.

Rating:

5.0

Been using y'all for a very long time... Thanks for keeping my stuff safe!

Rating:

5.0

Good service Excellent

Rating:

4.0

I spoke to your call in customer service recently and they were very helpful.

Rating:

2.0

No lighting & 24 hour access taken away in the middle of my contract. Not to mention I received a bill that I still have to dispute for days that my belongings had already been removed from the unit!...

Rating:

1.0

The lady at the front desk was not helpful she wasted my time and also she made me waste $27.40 that was very bad .l will appreciate if management will address it thanks

Rating:

5.0

The staff was welcoming and friendly. They really took their time and explained all they had to offer. I would definitely recommend.

Rating:

3.0

There was always a long line to speak to an associate

Rating:

2.0

I received a damaged unit which was not expected. The prices are too high for the look of the storage unit

Rating:

5.0

Wow, great job by the team, thanks.

Rating:

2.0

I think they need to hire more staff. When I arrived I went in asked the older white male for assistance with the auto transport to take my car off (that’s what I was told to do from Chantilly location), he advised to get in my car and someone will be over to guide me down. Here is where I had the issue I advised him that I couldn’t get in because the things were blocking the doors, he said they come off just pop them off or something to that sort. I said i don’t know how and I was not there when U-Haul put it together. He then rolled his eyes and shook his head as if I worked for U-Haul and I knew what he was talking about. At that point Jesse just came and told me I can help you ma’am (thank goodness). He then guides me off I advised him I’m waiting on movers where can I move truck he told me at the storage unit. Well they have not giving me one yet so no access. He then told me to pull over to the right. I waited in the truck until he can move the auto transport for maybe 5 to 10 minutes because I could not back up with it there. I got out and asked when he was moving it he told me it would be a while and just leave my truck there. I go inside speak with Barbara (very nice) she calls the young lady to show me the units. The one I selected had a big helium tank in there. She advised by the time I get back it would be moved. Well i came back the tank was right outside my unit actually in the way. However my movers moved everything in. We closed the door had a little struggle but we got it closed. Went to open it back up and it would only lift half way. Just realizing after unloading that the unit door was broken. I went and spoke with Barbara Advised her it was broken and when shut the top right side is kinda open. She then said she would get one of the men to look at it. I had to go because It was almost 3 o’clock at that moment I had been there since 12p with all the waiting and going back and forth. She then advises me to come in tomorrow and my stuff would be fine because they have cameras everywhere. This was a very stressful experience. We had just driven 20 plus hours came in expecting everything to go seamlessly and it did not.

Rating:

3.0

I went in to pay my storage a couple days late due to forgetting I even had it and they charged me a late fee. I feel like the late fees should be voided if the storage is paid.

Rating:

4.0

Several years of safe storage and service!

Rating:

5.0

The staff was always helpful even when my card wouldn't work most of the time. Only reason I left was moving out of the city.

Rating:

1.0

Despite several phone calls to the actual facility to double check , all my calls were siphoned off to main Your customer service dept phone line - they know nothing about the individual facilites , booked the wrong size storage unit and AND told me That as long as I arrived before closing ( moving from four hours away ) that my movers could unload my 26 ft truck That night. What a mess!! When I arrived well before closing , was to we were Not able to unload , didnt have a correct size unit booked there, finally got a couple of units secured for unloading in the morning , after the booking mixup - but when we arrived ! They had no air conditioning!! In texas!! Though that had always been my request - Air conditioned unit - One unit had holes in the wall - Apparently all they had available to fix the problems I will never, ever ever use your facilities again - It was a complete nightmare experience and my stuff is now storage in the heat and cold - Your customer service people do not! Know what they are doing and this centralized phone system is truly a nightmare !

Rating:

1.0

My entire experience with uhaul has been the most frustrating experience with any company I’ve ever had. They make promises they don’t keep. They tell you that someone will call you back they don’t.

Rating:

2.0

Upon mi arrival only 1 person was assisting customers so the wait was horrible and on top of that I was over charged

Rating:

1.0

I got the storage n was couldn't access my storage. I was not told that u can't access 24 hrs storage unless it a outside unit. Only allowed wk hrs time. Ask to us a dolly told me 60 dep for 5 min lol

Rating:

5.0

I would like to thank David the manager Amber and Corey they gave came out their way to provide the excellent service. The call centers do not provide the same at all. Thank you for perfect services.

Rating:

1.0

My experience yesterday, with two of the U-Haul employees working behind the front counter, was horrific to say the least. I have shared my experience with Upper-Management.

Rating:

5.0

Thank you uhaul and staff for the help I recieved from you guys You guys helped me through my displacement because of the tornado Me and my family thank you

Rating:

5.0

Center staff were amazing. Fast, friendly and with a smile like Uhaul is known for. Keep it up!

Rating:

1.0

The worst glad I have no dealings anymore

Rating:

2.0

Wait times over the phone and in-store are too long and tedious. Gate systems not working, so I was unable to get in or out of the gate without the busy staff's assistance. I did not have a good visit

Rating:

5.0

I never had any problems with this location. Everyone was always helpful.

Rating:

3.0

The censored lightening in the hallways were not set for a long enough amount of time. I would have to go out in the dark to get it to come on. Very dangerous. Other than that it is a good storage. TM

Rating:

2.0

The agent helping me didn’t know what she was doing. First have me a unit that wasn’t available. Then gave me a unit that she said was inside but was actually outside.

Rating:

4.0

Staff always very friendly!

Rating:

1.0

The lady that was working the counter when we arrived was very rude and unprofessional. The very first thing she stated was we are going to close soon.

Rating:

5.0

Great experience. I will definitely use again and recommend to all who are in need of similar services. This experience was a lot smoother and better than I ever thought it could be.

Rating:

5.0

People, calls, delivery, all outstanding

Rating:

4.0

Upstairs storage unit doors were a bit small, but overall great facilities and clean unit.

Rating:

5.0

I wasn't at your facility, you delivered my Ubox and the 2 ladies that delivered and picked it up were wonderful!

Rating:

1.0

I have had the worst experience with uhaul. In regards to my stuff and shipping.

Rating:

2.0

Wrongfully paid an extra month due to Uhaul's error. I called and someone was supposed to return my call, but didn't. The only reason I'm giving 2 stars is b/c of Nancy at the warehouse; very helpful.

Rating:

4.0

Easy access, I felt comfortable being at storage by myself.

Rating:

4.0

The only Issue I had was the upstairs storage really needs an elevator or a ramp. Trying to drag a 3 bedroom house upstairs is a heart attack looking to happen! Otherwise, Service was great!

Rating:

5.0

The storage room has enough space for a one bedroom apartment. I have the 10 by 10.

Rating:

1.0

(“Owner” on the name tag) was the most unhelpful and unfriendly person I have ever interacted with. Would not recommend this location to anyone. Take your business somewhere else.

Rating:

5.0

Very friendly and helpful

Rating:

5.0

na

Rating:

5.0

very good service

Rating:

5.0

Terrific team of people

Rating:

5.0

You guys need more characters so I can tell you how good you are.

Rating:

4.0

Thanks for your service and would greatly come back if needed.

Rating:

5.0

I would like to come back anytime,

Rating:

5.0

The staff at this location, Caleb and Nancy were very approachable and friendly. Caleb kept in touch with us to inform about arriving uboxes. He also helped us with last minute helpers!5 star service!

Rating:

5.0

Thanks guys! For everything.

Rating:

3.0

Had challenges the 1st year with pmts

Rating:

5.0

The staff was very helpful and accommodating.

Rating:

3.0

The storage closes too early

Rating:

1.0