Customer did not leave a comment.CARMEN C.
Customer Reviews for U-Haul Moving & Storage at Oaklawn Blvd
Prince George, VA 23875
(Beside Sisisky Gate entrance of Fort Lee)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MARQUISJOHN V.
It was not a half a tank when I got it but I put it plus a little more. Your customer service rep Sushi at my pick up location has the most positive and upbeat personality I have ever met she is an awesome person by far. I watched her gracefully multi task three customers, I love and adore her.Chantay B.
Customer did not leave a comment.jazmine R. | First Impressions
Customer did not leave a comment.rosalind J.
The staff I always extra nice Kendaisa and Ryan are the best.ninockthia G.
Customer did not leave a comment.Whitney H.
The team there are really understanding and knows their job well.wendy t. | Overall Experience
Was very professional, they work with me to make sure I was taken care of and settle in.Tammantha S. | First Impressions
Thanks for been patient during this time of harship.Cynthia M. | First Impressions
Excellent customer service.HECTOR D. | First Impressions
The gate keys were not working. ThAt was stressful. Also maintenance has yet to come fix my storage where something may have fallen causing the door to be stuck.Tiffany F.
Customer did not leave a comment.Tiffany F.
Very slow service during return. The employees weren't knowledge at all. Location needs more agents and/or better training for new employees. I would like to say that they were polite but wasn't efficient with getting folks in and out.Kiara E.
Customer did not leave a comment.Ashley B. | Overall Experience
Customer did not leave a comment.Ashley B. | First Impressions
Customer did not leave a comment.Robert T.
The agents in the store were more than courteous and when I returned the truck, quickly amended my contract and ham I was finished.Robbin T.
Customer did not leave a comment.Joshaun M.
Customer did not leave a comment.Craig J.
Customer did not leave a comment.Randall M.
I swore i would never use this location again ,because of the problem i had with the old management, (Roxanne) i think was her name and an older gentleman. I found out it was under new management so i decided to try it again. It was great the new manager was awesome and so was her husband, great experience this time.Thomas W.
Customer did not leave a comment.BRENDA G.
Kendasia was so helpful and nice. She answered all my questions and explained the policy perfectly. Keep her around and give her a raise. I have been to other places and they were not helpful at all. This Uhaul place was great. Rented a uhaul and storage space.LORONDRIA S. | First Impressions
Kendaisa was very helpful and nice.LORONDRIA S.
Customer did not leave a comment.Ricky H. | Overall Experience
The lady that waited on me was great!Tyrone H.
Customer did not leave a comment.Sophia K. | Overall Experience
Customer did not leave a comment.PAMELA P.
Customer did not leave a comment.MAURICEANTOINE L.
Customer did not leave a comment.Maria B.
Very helpful staffLarry L. | First Impressions
The truck was in good shape and it had plenty of power, the acceleration was just a little bit touchy and unexpected but overall the truck was comfortable to drive. The check engine light came on but by the time we returned the truck it had gone off. I did report it and was told that they will look into it. Great service from all of those who assisted with the rental. If I need to rent again I will be going to them for my needs.DANIELEDWARD A.
Customer did not leave a comment.Gerald M. | Overall Experience
Customer did not leave a comment.Roger V.
The customer service was mediocre and did not really seem to know how to help with the questions we had. Also they did not seem to move with any urgency to questions. Finally, there was a lot of repetitive information that had to be re-filled in (this is more on U-Haul's part than this location).Randall M.
Customer did not leave a comment.Ashley H.
Customer did not leave a comment.ARDELGRAVES C.
Customer did not leave a comment.Brittany K.
Customer did not leave a comment.TIMOTHYBENSON F.
Excellent customer service,, this was my second time I had to rent from them and always professional and good value for what I needed to do. I highly recommend them to anyone who needs a rental for moving.Steven P.
Thank you for your service.Troy S.
The staff need to learn how to use the discount that is promised at the beginning when reading the initial services that are offered. No one knew how to do senior citizen, AARP or AAA discounts. I was unhappy with the fact that I paid more than what I thought was offered in writing, but did not received. The equipment was excellent and the staff was very nice, what was promised initially as part on the service was poor. I paid more than I should have for the uhaul and the best I could get was call the company 800 number.Eleanor P.
Like the new manager.SONYA L. | First Impressions
Customer did not leave a comment.Mary J. | First Impressions
The only issue I had with my unit was close to fence by hotel. The Van's and Boxes truck was inconvenience for the sizes unit being paid. But the staff had to relocate the vehicles so I unload and load thank you.Letisha C. | Overall Experience
I am not sure how 19.95 per mile x 1.19 per mile x 20 miles comes out to about $100. Plus using 1/8 of a tank of gas in just that small distance. We were not told that had to be replaced either. At such high rates, it was assumed it was included. Will never use UHaul again. Huge rip-off!!!Jennifer G.
The service was impeccable!NOVELLAMAE W.
Staff were friendly and helpful. Facility is well lit at night. I will use again if I need temporary storage.Michael D. | Overall Experience
YES #DAI WAS AWSOME OUT OF ALL THE PROBLEMS I HAD WITH MY RENTAL SHE WENT THE EXTRA MILE TO MAKE SURE I LEFT WITH A SMILEâ€¼ï¸â€¼ï¸â€¼ï¸â€¼ï¸ðŸ˜ðŸ˜˜Lakendrick D.
Great and friendly staff.Jerome M.
My family experienced a big hardship in the process of us moving and this location was very understanding and helpfulKoshema W.
Customer did not leave a comment.JOSEPHSTERLING B.
poor communication between two workers where picked up truck and friction observedJennifer H.
Customer did not leave a comment.Donald R.
Customer did not leave a comment.Anthony N.
One of the women in the office was especially nice and friendly (the other was more business like, which of course is fine).Jason D.
Customer did not leave a comment.ALAN D. | First Impressions
Everything including the staff were exceptional.TERRY D.
Customer did not leave a comment.JOSEPHGERALD S.
The uhaul worker was very Distracting, Constantly took phone calls from his wife, I paid for a dolly and it wasn't in the truck. Just over experience was not good which costed me. Wouldn't recommend this uhaul to anyone. Matter fact I'm going to make a complaint to the BBB.ZIGDAMARLA S.
Customer did not leave a comment.Christopher H.
The individual that help me I didn't get his name but he was very informative and patientJoann S.
I came to a different location to drop my vehicle off everybody was very nice and courteous took care of any questions that I had and needed and was overall a great experienceMICHAELPAUL B.
The guy helping me with me was very helpful and brought a spectacular day to my moving experience.Anjeannae H.
Was giving the wrong equipment number and at turn in location had issues with them tracking the equipment.Shawn S.
Customer did not leave a comment.Jeff W.
Nothing everything was good.Tenikia A.
The a/c was hardly working in the truck I was using, other then that I had no problemCalvin W.
Great customer service! They made the process seamless, and they were very courteous and knowledgeable.Kishara D.
Outstanding customer service. Very friendly team. The truck exterior was damaged on the passenger side and the wehicle ran horribly. It sounded as if there was a hole in the muffler maybe. Round trip was a total of 8 miles and I had to add $5 in gas (@$1.99/gallon) to replenish the fuel meter. That equals roughly 4 miles per gallon!Kimberly R.
We arrived under the impression they were closed but out popped a very friendly lady. She welcomed us asking if we were able to get everything done we needed to and we replied yes. I then explained about the plastic wrap and she explained, unfortunately so, she was unable to credit and even explained the manager probably didn't know how without the receipt. She then explained we should contact customer service and they would probably issue a V.I.P. return, but I'm not certain what that was. We also explained the condition of the truck and that we thoroughly cleaned the cab and cargo area. She hen asked me if I wanted a job cleaning which I thought was very amusing but I will freely admit, it was clean now. Anyhow, I've only ever dealt with one U Haul in the 12 years we lived in that area and that was Colonial Heights. Anyhow, the point is, now that we are relocating back to that area, we now have two dealers we would used for future rentals. Thank you!Joseph D.
Customer did not leave a comment.zoe w. | Overall Experience
Truck was old and rickety. Should have discounts available for rentals.Sonia S.
Properly explain all of the rental agreement, was not told about the gas level or the hold on my account before I pay in full. Was extremely unprofessional and would not be using again. First and last time customerMautene A.
No improvement is needed. Excellent customer service.Timothy M.
They went above and beyond to ensure that my experience was outstanding.Scott R.
Lori was outstanding! She was extremely helpful and definitely got us the best vehicle for the job that I needed to complete today. The customer satisfaction alone will keep me coming back to the specific location.CHRISTOPHER E.
I would like to say that every one on your team especially Lois has always been so helpful and especially friendly to me. Once I was overcharged Ms. Lois took care of the problem and made sure that my money was refunded. I plan to use this Uhaul facility again.Alice J. | Overall Experience
Customer did not leave a comment.MICHAELGARLAND B.
U-Haul needs to ensure the system is updated properly. Worker had to update our first order to another unit because a lock was on the first unit.Jeremy H. | First Impressions
Worker was extremely helpful and nice. She had to update our storage unit order because the system wasn't updated properly and the first unit had a lock on it. Overall, good location and staff.Jeremy H.
Lori Peavley, the manager works very hard at this location. She is knowledgable and provides excellent customer service. She is definitely an asset to Uhaul.MELODYE S.
Fuel level and mileage wasn't the same in the truck and contract. Check engine light was on.Eyal E.
Customer did not leave a comment.Thamesha V.
Customer did not leave a comment.Henry G.
Only went to this location because we had to. No other uhaul locations had or could get the auto transporter trailer that we needed. The reservation was in a disarray. Received a phone call w inaccurate information and I was worried that we would even still have access to the trailer. There was damage on the trailer that was noted when we checked in and the trailer registration was 4 months out of date. It took a long time for checkin and the agent was short with me.Jenni M.
Customer did not leave a comment.Nerilis S.
Experience was great. Associates were professional and very nice.Lynnette A.
Customer did not leave a comment.Toni S.
Staff was very friendly and helpful. Hours are convenient, and the unit is nice and clean.Michael D. | First Impressions
Need to fix all the pot holesTiffany B. | Overall Experience
Customer did not leave a comment.Larry G.
Customer did not leave a comment.Timothy N.
Customer did not leave a comment.asari s. | First Impressions
Customer did not leave a comment.William C.
Customer did not leave a comment.William O.
Customer did not leave a comment.James G.
The customer service rep Matthew was very friendly, attentive and entertaining.ALICE W.
Customer did not leave a comment.KENNETHLOUIS W.
I originally ordered a storage unit that was too small. The customer service rep was able to work with me and get me a larger unit in less than 30 minutes. She had 3 new customers and a truck where the key was stuck in the ignition and she juggled all of us very smoothly.Saundrell S. | First Impressions
Customer did not leave a comment.Kymar E.
Customer did not leave a comment.monique L.
Poor customer service, (District Management) Over priced for storage for being in an area next to a large military base, with no military or No Veteran discounts, Office hours are Inconvenient!!!!Leon F W. | Overall Experience
The staff at this location is absolutely HORRIBLE.Sarahann M. | Overall Experience
We rented the biggest truck you had. After loading we had to go back to the place we rented the truck. There answer was we can give you a smaller truck. I said to them are you going to unload 1 truck into the other one, their reply was no. Not only the a.c didn't work it was low on water and a quart low of oil. I have lung issues and without the a.c to cool us off i suffered major breathing issues. I was rushed to a store so I could cool off. We almost had to call the emergency crew. I told the gentleman who gave us the truck we shouldn't have to pay for a truck that was released in such bad shape. Also the steering was way to loose so you had to fight with it. For all this trouble they only wanted to give us a 50$ discount. UNACCEPTABLE.Donald L.
The best customer service ever!LACHELLEVANECCIE A.
The customer service was great but my credit card got charged 3 times wasn't fond of that so now I have to wait for the money to get back on my card.Taja M.
The lady that manages this place was such a nice and friendly person... Refreshingbetty s. | Overall Experience
I love you guys.LACHE C. | First Impressions
Cannot think of anythingWANDABYRD B.
Customer did not leave a comment.claude G.
Easy in Easy out very home friendly.Jasmine S.
The young man who was working that day had excellent customer service skills. He was very pleasant and helpful throughout the process, this was my first rental with you and if needed, I will use you again.paulette H.
Customer did not leave a comment.Nnamdi O.
Decrease the mileage rates.mandie J.
Customer did not leave a comment.Zamard M.
Customer did not leave a comment.Craig B.
Staff was very helpful in meeting my storage rental needs. Location and convenience were the main reasons for using U-Haul.Malcolm H. | First Impressions
Customer did not leave a comment.Michelle M.
I had to sweep out the back of the truck as it had some sort of white granular substance all over the floor. I had to clean it before placing anything inside.Larry G.
They was very friendly and helpful yes I would definitely recommend themCora G.
The staff here goes above and beyond to make your experience pleasant. The general manager was there and her customer service skills go beyond the call of duty!! Will always use this locationFrederick W.
Customer did not leave a comment.James P.
Great Customer Service. I really enjoy my time with U-HaulJermey B. | First Impressions
The experience was great! The young men and women were very courteous and professional. In many places that is hard to fine. Their customer service was excellent.Deborah B.
Customer did not leave a comment.casey J.
Customer did not leave a comment.Annie S.
Great customer service.Wayne S. | First Impressions
Customer did not leave a comment.Shelby S.
I kept having problems with the lock they gave me. Everytime i would get to the unit i had to go in the office and tell them i could not get the lock to unlock, one time when i went to the office, the man working said "its your lock ,your problem, i found that to be very unproffessional and not customer friendly. I requested a new lock and it worked fine , so it ended up being a faulty lock. This matter could have been handled differently.Pam W. | Overall Experience
Customer did not leave a comment.kellie k. | First Impressions
Customer did not leave a comment.yoshika m. | Overall Experience
Absolutely terrible serviceSarahann M. | First Impressions
The lady who I dealt with when I got the unit yesterday was very nice and acomidating. However when we went back that afternoon to take a load over, our lick the lady would not open, the key would not turn in the lock, I went to the office and told the man , and his comment was" it's your lick it's your problem" I can't believe I paid $174 for a unit and can't get in it, because the lock U-Haul gave us does not work. Someone needs to fix this problem and deal with this employee who was so rude to us.Pam W. | First Impressions
Great customer service!yoshika m. | First Impressions
Smooth operation. Very clean unit. The check-in went smoother than expected with the friendly staff. I would recommend this location to anyone that needs storage in the area.Robert A. | First Impressions
I don't have any comments at this time.PATRICIA W. | Overall Experience
I would recommend this location to all of my friends and family!! Thank you for taking care of my belongings and thank you for your patience when life circumstances allowed me to fall behind!natalie d. | Overall Experience
I would definitely rent again .Agatha S. | Overall Experience
Very friendly staffTANYA J. | Overall Experience
Everything started off great but because I was not able to get time off from work to get the truck unloaded and returned, the GM had the truck towed WITH my personal belongings still inside and I am mDawn N. | First Impressions
Office staff would not assist me in closing my account after clearing my storage unit even though I was in the office before closing hours. It was “too close to 7pm” for him. Had to come back.Taylor H. | Overall Experience
The service and the staff was always greatDeborah B. | Overall Experience
I will always come back when I need too. Uhaul has moved me up down Virginia since 2012. Thanks for all you do. Roxanne goes above and beyond to make sure her customers are satisfied.treza b. | Overall Experience
Best experience ever Super friendly and helpful staff I will recommend to everyoneRichard R. | Overall Experience
Some of the best customer service reps I've dealt with.Faye P. | Overall Experience
Roxane provided great customer service. We were extremely satisfied with our experience at this location!Cynthia R. | Overall Experience
During a very tough time, I had to put things in storage for about 4 months. The size was just right, the price was affordable and staff were accommodating and polite. Thank you.Mary T. | Overall Experience
The staff is friendly and helpful.Ricardo V. | First Impressions
Fantastic service great experienceRichard R. | First Impressions
I drove from Cincinnati, Ohio, at 9:47AM, to facility. I arrived at 7:28PM. THERE WAS A NEW UNIT DOOR, A NEW LOCK-AND, I GOT NOT ONE NOTIFICATION. It was 8:58PM before I got the new, RIGHT unit key.Fredena M. | Overall Experience
.Eric W. | Overall Experience
The new lady you have working the front is very rude and just mean I will not be coming back.Jennifer C. | Overall Experience
Ms. Stephanie is a very attentive,caring individual. She's goes above and beyond to make sure,you are comfortable with your belongings being in this facility care. Each time we have spoken....BLESSINGyvette w. | First Impressions
very helpful managerJANET D. | Overall Experience
I would definitely recommend them to other peopleirene g. | Overall Experience
Regardless of the need, the staff at this location were always professional, friendly, and extremely helpful. In my opinion, this is by far the best Uhaul location in Prince George.Latashia G. | Overall Experience
They great people hereCharlotte F. | First Impressions
Manager Stephanie was very professional, friendly, and helpful at all times.Arthur W. | Overall Experience
ExcellentMolly C. | First Impressions
These people are fabulous. They made me feel like family and that I mattered. I would recommend this site.Timothy T. | First Impressions
The service was prompted any courteous.Kenneth B. | First Impressions
Stephanie is the best!! She made the process very easy and really helped my family and I get situated! Thank you sooo much!Ashley B. | First Impressions
Consumer service was excellent thanks stephenieDeborah B. | First Impressions
Great staff . Great experienceRodger A. | Overall Experience
Very pleasedOrine F. | First Impressions
Thank you so much for your prompt efficient and courteous service which was so need at that time. I can say you all went out of your way to accommodate me . Again thank you and to each of you , thaEthel J. | Overall Experience
Great seevice, fast and nice staff.Rodger A. | First Impressions
Had my storage for 2 years. Staff was always friendly and helpful. Thankspamela s. | Overall Experience
ExcellentCynthia M. | Overall Experience
Keep up the good work.EARLINE C. | Overall Experience
I would give you an excellent rating if you were open 24 hours to paying customers. Be BlessedPaul O. | Overall Experience
I was concerned about the move after another company cancelled on short notice saying they had to cancel all orders due to a shortage of trucks. Uhaul saved me from worry.Thank you.patricia j. | Reservation
Mrs. Wendy was awesome she really showed caredJAMEKA M. | Overall Experience
None at this timePATRICIA W. | Reservation
No comment.mundet i. | Overall Experience
The lock on my storage shed was the wrong lock and it took the staff almost 3 months to replace it. When they did, it was still the wrong lock.Rebecca N. | Overall Experience
Great friendly staff went out of their way to helpAnthony R. | Overall Experience
N/aMartin F. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
Propane service delivered straight to your door!