Customer Reviews for U-Haul Moving & Storage at Park St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Park St

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doreen f. on

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Very nice people to work with

Marek N. on

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Clean location and pleasant stuff. Recommended

Chris A. on

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It was hard to get through on phone to ask someone a question about my account. Often got run around and then finally customer service....and all in that dept. were great, but awful to get them.

CHERYL F. on

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Excellent location, reasonable price for a temperature controlled unit, great staff and service. Thank you U-Haul

Elizabeth B. on

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The staff at my storage facility was extremely helpful and friwbdly6

doreen f. on

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I was very pleased. I would definitely use the facility again if I have to.

Carol B. on

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Very friendly, courteous, and helped make the right choices for my storage needs.

william C. on

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Although everyone was polite, the inability to reach a human at the local facility created a nightmare experience upon our arrival from out-of-state.

katrina b. on

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Peggy Brady in the St.Pete, Florida 66th street office was professional and her customer service skills were amazing. I thank her for all of her help.

richard m. on

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The unit fit our needs perfectly. Ur staff was very professional... actually thorough/outstanding. I was quite impressed !!!

MICHAEL C. on

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Customer did not leave a comment.

BOB R. on

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First class operation and staff service.

abott edm s. on

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Clean facility. Nice clerk.

Bruce A. on

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Peggy was the best I have eperienced in the warm and friendly yet very competent and professional..

maria a. on

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No issues

gail l. on

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I was NEVER told that I needed to go to 66th Street to sign in. However, the costumer services help at the UHaul on 66street was excellent. Very professional knowledge and caring. Thank you all.

LISA S. on

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annette w. on

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I have used this facility several times and have always found the storage areas clean,well lighted and convenient the staff is very helpful and attentive Also there are restrooms conveniently locat

john L. on

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Park Street U Haul and 66th Street in St Petersburg are the two facilities we use. They are always professional, quick and very efficient.

Ibolya P. on

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Tom was very helpfull. Peggy maded easy to get in and out. Made my movefrom vermont seamless.

CHRISTINE F. on

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Great staff

BOB R. on

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1st class service

Thomas B. on

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Peggy was very polite, and went above and beyond her duty for me, she was very thorough to help me understand everything and helped me in every possible way!!!! This woman deserves a raise!!! Tom!!

Michael F. on

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The staff was extremely helpful.

antonia t. on

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The manager was awesome!!!

Allen C. on

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The back of the van just needed a vacuum so I think being charged 25.00 for cleaning is a bit much. Other that good experience.

peter a. on

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I will be back when I need to rent this is the only place that will rent thank you very much

HERBERT B. on

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The reason I would not recommend this storage facility is you don't have someone on hand if something goes wrong.

barbara g. on

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Peggy is the BEST! Always helpful, courteous , professional. Barb Geren

joshua m. on

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Very caring and helpful

RONALD Y. on

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None noted.

kate S. on

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Customer did not leave a comment.

don c. on

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Staff was always helpful and friendly and went out of their way to make this an easier experience.

KIMBERLEY B. on

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you are sorely lacking in computer upgrades. Took forever, couldnot find me in system. I have only used U Haul my entire life...never again

Cheryl A. on

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I’ve used UHAUL several times & am completely satisfied. Will use them again if the time arises!

Richard B. on

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Great place for storage. Very reasonable.

RICHARD W. on

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No improvement needed

Randall B. on

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Key pads are out of reach, very very inconvenient.

frederick m. on

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FRIENDLY MANAGEMENT, NEAT AND CLEAN, EASY IN AND OUT. WOULD USE AGAIN IF I HAVE A NEED.

william J. on

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Customer did not leave a comment.

Anthony C. on

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The interior windshield was so dirty had to clean to see. And the truck did not track straight. Ok for local but would not want to drive a long distance.

barry R. on

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Customer did not leave a comment.

john D. on

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Peggy and team are most helpful and friendly. I hope she gets back to the cooler NORTH soon.

Paul J. on

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Very convenient location, great customer service and the cargo van we rented was almost brand new. Excellent experience! Thank you!

PAUL P. on

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Very happy with our experience with U-Haul. Appreciated the veterans discount. Our reason for renting a space was due to a stressful situation and it was nice not having to worry about our storage.

Patricia G. on

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frank M. on

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none.

Byron J. on

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KIRIT S. on

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Tristan O. on

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The owners of this facility are incredible and welcoming. If I should ever have the need to rent storage space again, this will be my go-to.

Kleibis L. on

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Everything good.

andrea B. on

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Customer did not leave a comment.

Randy H. on

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Only issue was entry into facilty was difficult due to construction taking place on the main road. Personnel were excellent! Great experience!

John E. on

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This particular stroage facility was the best storage group ive ever felt with. I will always recommend this one over any other facility.

Victor S. on

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richard C. on

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Every staff was just fine and very coutious

Julie F. on

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Stephen C. on

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I like to thing that I am pretty tech savvy; but, I am having such a hard time with both online services and phone app. I am unable to update and correct my account information. I would love to spend some time with someone who knows how to use your system to get me in the game. It is the second half of 2018 after all; the software shouldn't be so jacked up. Otherwise, working with the staff and facilities old school style has been wonderful.

Sandra A. on

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carolyn H. on

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Have cleared instructions on how to turn on the dashboard lights so you can see the speedometer if you're doing..... "night moves". ??

SUSAN ANNE M. on

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excellent, will use again if necessary

don C. on

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excellent counter service.

larry b. on

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Dave was very helpful with every thing I needed, he recommended many things to make my storage experience a breeze. I can only recommend you hire more employees that are as dedicated to their company.

JOHN P. on

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CUSTOMER SERVICE WAS GREAT

MARK M. on

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Top Notch Organized Operation there. The manager and associates very kind and helpful. Well kept property. 5 STAR RATING!!!!! THUMBS UP!!!!!!

VENSETA A. on

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Very friendly excellent service!

James F. on

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Customer did not leave a comment.

Laurie J. on

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Everything was great - my connection for the lights on the cargo trailer were not working. This U Haul location suggested a U Haul location close to my house that could check it. I went, they changed the fuse, and did not charge me!!

SANDY B. on

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Peggy and David were great in getting us the UHaul we needed. Great truck and a pleasure to drive. Thank you so much for all the help and the good laughs we had.

Janice C. on

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The facility was clean and neat. The unit I had was clean and ready for use. The staff was very friendly and helpful. I will use them again in the future.

Bobbi C. on

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Our check in guy , David was very professional and helpful. He got us checked in and on our way. We would recommend highly to and one wishing to rent. Very positive experience. Thanks.

greg s. on

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Staff extremely helpfull. Facility very clean and safe as well.

steve C. on

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I rented storage space and a truck to move things into the storage space. Dave got me in and out in a very professional manner. He obviously knows his business and how to walk you through everything you need to know and do. Great experience. Iwould recommend my friends to go see Dave.

Joanne H. on

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Every thing was ready and when we returned, they where out there doing there part before we finished sweeping !

Nichole A. on

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Great customer service! Will definitely return in the future and recommend this location to friends and family!

JACK D. on

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Very grateful for the friendly service! We couldnt ask for nicer people!

ROBERT R. on

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Superb assistance and service

willam h. on

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Dave, the manager, was great. Anytime I needed something he was there for me. Thanks again, Bill

Tia J. on

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We ended up renting a storage unit there as well. Sry friendly and helpful staff.

STANLEY K. on

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susan A. on

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Todd M. on

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Very friendly staff

janis c. on

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Need a new computer software.Takes far too long to book anything,sometimes hours when it should be a 5 min.process.

Alex F. on

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The customer service for equipment return and storage at this location is fantastic. Everyone is quite helpful and there with a cold water so you can cool off and hydrate after some labor.

dennis s. on

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Great staff and facilities.

MARK S. on

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Customer did not leave a comment.

ERNEST W. on

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The people there could not have been more helpful. I thank them.

navin H. on

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kenneth T. on

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The gentleman who was working on the day I was there at the Park St location is the kind of person I’d want to have as a man representing my company and dealing with my customers, U-Haul should be made aware of his professional service and being on point when it comes to his courtesy and knowledge of his job in general, well done Park St. employee, My name is Kenneth Thomas and I’m a happy customer

james P. on

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Management has been helpful and easy to work with. I have used them several times and Dave & his crew are excellent.

SUSAN C. on

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I only wish when I terminated that I would have been prorated for the rest of the month not used. Other than that service is great and would come back again.

Kandy B. on

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Dennis is always so helpful, and has excellent job knowledge. I never have any issues or problems.

phil C. on

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Customer did not leave a comment.

richard L. on

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The truck I was given had mechanical issues. Many service lights were on. The power steering was grinding and squeezing like crazy. The suspension was shot (I’ve rented many u-hauls before but never with such a harsh, rough ride. Every little bump would shake the truck and cargo like crazy) and I was constantly getting loud dinging warnings about radiator and engine. I was worried at any moment I would break down but luckily I wasn’t going far. Still this wasn’t my biggest issue. When I returned the truck I encountered the nastiest employee I’ve ever encountered at a place of business. When the truck was picked up I was told to return it by 7pm as we scheduled a 10 hour rental. I rushed so I could get back and time and ended up pulling in at 6:50. I got out and started heading to the office and when I got to the gate it started closing right as I was next to it and almost slammed into be. I figured maybe the guy just didn’t see me but when I entered the office I was immediately greeted with hostility. I smiled and asked if there was anywhere in particular I should park the truck and he snapped “yeah your not supposed to be here, your supposed to bring it back at 8:30 tomorrow.” Shocked by his tone I stepped back and simply said ok. He ignored be for a few minutes then snapped again “I’ll be out in a minute, I’m closed.” Not sure why he was so angry I debated just leaving but I was concerned he would add unwarranted charges out of spite. After several minutes he walked outside then right past me without saying a word. I started following him but when we got to the gate he went through and slammed it behind him practically in my face. And this point I just stood there as I figured that meant he didn’t wasn’t me to follow him. A few minutes latter he snapped again something about keys. His tone was so insulting that at this point I had it. I snapped back that he had just slammed the gate in my face and that I was sorry for causing him to do his job. I then asked if he could just charge my credit card so I could just leave and not continue to be insulted. He said he needed to check it in first. The rude behavior continued until he finally handed me a receipt. I understand he wanted to close up but if a business is open until 7 it’s open until 7 and if you don’t want trucks returned this late don’t tell people to be back by 7. Still none of this warranted his nasty tone and aggressive behavior. I would never rent from this location again and probably would avoid U-Haul all together in the future. I have never been treated so badly at a place of business.

Kandy B. on

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This facility is very nice and I've always had good customer service, but smoking is allowed inside the office, and I find it difficult to breathe, particularly when the smoke is heavy. I don't know if they are smoking "at" the exit door, which does nothing to keep the smoke outside, but I can tell you, it is not restricted to the outdoors. It was so bad on a previous visit that I vowed not to go back, but they are so close to my house.

Michael S. on

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Michael J. on

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VENSETA A. on

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Continue to be nice to your customers! Thank you for being there when I needed you!

Barbara P. on

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linda J. on

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Customer service was very good

Megan F. on

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Megan F. on

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richard D. on

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Peggy is/will be the reason I continue to do business with U-Haul. Incredibly clean property, informative personnel, very pleasant and helpful person. Made my opinion change after embarrassment at golden ring location. Peggy went beyond call of duty and sincerely enjoyed doing so.

Peter B. on

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The lady who handled my paperwork was very friendly and helpful.

ZACHARY L. on

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LAURENCE B. on

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Leah K. on

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steven M. on

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Because of computer problems my checkout was lengthy. The mgr. Finally came and completed the checkout process.. The van had a tire pressure sensor alert on the whole time. Uhaul said they were aware of the problem but it didn't make me feel any more comfortable while driving.

WILL H. on

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Everything went fine.

jacob M. on

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Very nice people very friendly and very helpful!!!

Beverly T. on

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jessica W. on

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GARY W. on

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The management Team sets by example and always displays a positive attitude/ professional mannerism. The staff team is always courtesy, knowledgeable,and helpful. This location is very clean, secure, stocked well, and the storage units are well kept. It is our pleasure to have a storage unit for many years at this location. We really appreciate and are thankful for the excellent service from the manager and staff team. Thank you

Jane V. on

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Alain H. on

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MITCHELL E. on

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Perry C. on

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Michael L. on

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CARL B. on

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I went the 3800 block of 66 st location first, the lady told me my reservation was til 3:00 pm, I did not recall that but never the less refused to help me. I called the 1 800 number and the St Petersburg manager help me and sent me to Park st location very satisfied.

Hassan S. on

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Great Service, this place has it together :)

Frederick D. on

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very friendly people

Judith R. on

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I can't think of anything to make it any easier. They seem to have it down to a science. They're all very personable as well. It's nice to be able to have some smiles while doing business. I love this location.

kenneth J. on

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Yvon P. on

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Mike W. on

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kristan B. on

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After a disasterous trip to the Tropicana location, Peggy and Donna took amazing care of us!

BRENDA P. on

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Everything went smoothly and efficiently.

KEN B. on

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GREAT Experience and EXTREMELY Helpful. Very clean, and Very professional. The management team is the BEST.

Mike W. on

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Cathi S. on

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allen A. on

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Excellent all of the way around!!!! I have used their storage facility for over two years and they were excellent. I would highly recommend this location and it's personnel.

judith R. on

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I can only comment on the pick up location & truck as my mover dropped the truck in Brandon last night.

john K. on

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MIKE N. on

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Customer service was great!

PAUL T G. on

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Michael L. on

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Everything went very smoothly. Had to delay the move in for our storage unit and van rental due to a hurricane, but Dave and his staff made sure everything was ready when we were. A+

Concetta R. on

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After dealing with the Hurricane I needed to move my things back to my home on the beach. I was so physical & mentally tiered at this point. The folks that work at this location were so kind, efficient and welcoming.

Susan F. on

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Erin O. on

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BREKYNN R. on

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Alexis S. on

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Customer service was great, I love this location. Very fast & easy process. However somehow uhaul processing payment is not good. I was "predicted" to be charged $45.68 total and dropped it back off same day, they processed it next day and total was $44.87 the previous charge for predicted amount was switched to $44.87 and switched to completed. I was happy it was done and all of sudden I get second charge for $44.87 and it's pending. So now I've been charged twice and have wait until it completes or have to go in store and ask for refund for the mistake. Kinda frustrating, espically when you don't have much money and use uhaul a lot, I rent a truck 1-2 every couple months and have 2 storage units.

MICHAEL B. on

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I don't think you can improve on something done so nicely! Awesome people! Great service! The place,trucks and everything was great! Thank you!

David F. on

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Very friendly and helpful people!!!!

PATRICIA S. on

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robert A. on

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louis T. on

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DARREL P. on

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Dave and his crew are the best! they are very professional and very helpful. i would highly recommend this u-haul location as the place to store and rent equipment.. thanks to Dave and his staff.

Bryon E. on

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David C. on

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