Customer did not leave a comment.nathan L.
U-Haul Moving & Storage at Pelham
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.elena J.
Customer did not leave a comment.BRIAN D.
Clean, reliable truck. Excellent customer service, professional, courteous, efficient. Good folks! By the way, I commend you for your short survey form. Just rightEric M.
i had no issues, staff was very friendly and helpful.Jeffrey Scott Y.
Customer did not leave a comment.CAMERON B.
Great service.Shawn O.
Customer did not leave a comment.STEVEN R.
Customer did not leave a comment.FREDERICK C.
Customer did not leave a comment.Daisy J.
Customer did not leave a comment.WILLIAM M.
I just rented storage 1/7/21 and so far everything is good. Joy was very nice and helpful.Daisy J. | First Impressions
Customer did not leave a comment.Peter K.
Staff was very friendly and helpfulSTEVEN B.
Customer did not leave a comment.DONALD W.
Your guys are awesome keep up the good workSHINIECE F.
Customer did not leave a comment.Reba H.
Customer did not leave a comment.Theodore M.
Customer did not leave a comment.NATASHA M.
Customer did not leave a comment.Hayden C.
Customer did not leave a comment.XAVIER R.
Customer did not leave a comment.ZACHARY C.
David, the ubox delivery guy, was phenomenal! Very personable and courteous. Was genuinely concerned for our well being and the safe delivery of our stuff.Jacob R.
I rented a one way truck from Birmingham to Atlanta. I requested pickup at 10:00 a.m. My confirmation text changed the location and time of pickup. I spent 45 minutes on the phone Friday the day before my rental trying to resolve the issue. Finally I agreed to the new location pickup at 10:30. We drove fromAtlanta to the pickup location near Birmingham and arrived at 10:25 a.m. There was no truck. After over a 2 hour wait we were given a truck twice the size we wanted. The truck was an older model with 188,000 miles on it. It was load and not easy to drive. We had arranged for loaders and unloaders on both ends of the trip. We incurred an additional $100 in fees because of the late truck pickup. This is very poor service. Why didn't Customer Service tell me of the risk of no truck? I was given a discount on the truck but that didn't cover my extra cost nor the additional stress of driving and unloading in the dark. See my comments regarding returning the truck.James D.
Customer did not leave a comment.LEE W.
Customer did not leave a comment.Marynell L.
Customer did not leave a comment.Jonathan V.
All goodJason B.
make sure rental has gas!!JONATHAN M.
Customer did not leave a comment.MARIA ELENA H.
Customer did not leave a comment.Eduardo D.
Customer did not leave a comment.James W.
Excellent customer service.cindy h. | Overall Experience
Everything was great!James W.
Customer did not leave a comment.SYLVIA C.
The only issue I had was the trailer light connection did not workKENNETH H.
Customer did not leave a comment.steven C.
Great experienceJerry B. | First Impressions
Check in was quick and easy and the representative who helped us was friendly and knowledgeable.Jhermi H. | First Impressions
Customer did not leave a comment.Edward M.
Customer did not leave a comment.monty n. | Overall Experience
Joy Plumb is an excellent manager! Very courteous in helping me get the truck that I needed! I will definitely be recommending her to my friends and family whenever they need to move!LEWIS H.
Customer service awful, see my logs- how many times I called you guys- spent more than-10 hours to get one receipt- Awful customer service. Initiated another contract without my knowledge- spent 4 hours to cancel that order-Very unhappy about that. Damages goods- don't know where to claim- my god- I never opt for UHAUL again.Naveen Kumar R.
The front office was pleasant when we left. All other times they were not helpful.Paige P. | Overall Experience
I really appreciate everything that you guys did. I don't remember the employee's name from Pelham. I admired her generosity, kindness, dedication, and how she was amazing. Even though there was no truck at the moment, she called many stores trying to find one, and then she got my phone and called me back couple hours later when she found one. In other words the customer wasn't there but she still cared about the customer. The world would be a better place if more people were like her. Thanks a million.Cesar C.
Customer did not leave a comment.fred A.
Customer did not leave a comment.FELICIA W.
Customer did not leave a comment.Richard I.
Excellent customer service! Employees are very knowledgeable and friendly!WYATT W.
The equipment (trailer) was not checked out properly causing me to have to make a second 60 mile round trip to this store in order to have the problem corrected. Need more details call me.Carol B.
Customer did not leave a comment.CHERIE H.
Customer did not leave a comment.Stanley C.
Joy was great. Great customer service.Gerald S.
Customer did not leave a comment.BENJAMIN S.
Customer did not leave a comment.Parastoo F.
Customer did not leave a comment.SHANE K.
Customer did not leave a comment.Michael H. | First Impressions
Customer did not leave a comment.Jonathan S.
Customer did not leave a comment.JEFF N.
Customer did not leave a comment.STEPHEN G.
easy, fast and courteous staff.James B.
Customer did not leave a comment.Roger T.
Despite some internet issues, the employees on site were kind and as helpful as possible. They made a frustrating situation very pleasant. Fantastic customer service!Robert D.
Customer did not leave a comment.VICTORIA P.
I only have good things to say about this location: professional, prompt and clean environment. Wonderful!Rosie W.
Nothing to improve! The day crew was so helpful and attentive!! We have been recommending this location to all of our friends! Top notch customer service!KAYLA H.
Customer did not leave a comment.Kyle C.
Customer did not leave a comment.Randall A.
None of the employees were wearing masks, this is the second time I've come here and I had to ask the employee if they would put on a mask.Trailon J.
Customer did not leave a comment.Jonathan B.
Very friendly service!Larry C.
The overall experience at Uhaul was great, I rented a motorcycle trailer and I know it's rated for 55 mph but when I got over 55 it would constantly shake which was aggravating on a 250 miles trip and back. You need to offer higher speed rated trailers cause you cannot drive 55 on the hwy or you will get ran over. Maybe the tires needed balancing, I don't know but that wasn't pleasant. Other than that the staff was great, facility was clean.PAUL A.
Joy Stump was outstanding! She was all alone that day and working with numerous customers at one time, and she managed us all as well as I’ve ever seen from a customer service standpoint. I don’t complete many “How did we do” surveys- but I was compelled to do so on Joy’s behalf. Please thank her again for me.Bruce T. | First Impressions
Customer did not leave a comment.Spencer H.
Best uhaul location I have ever been to.mark Q.
Loved the 24 hr. drop off. Lot was left uncluttered and it took less than 5 minutes to get in and out.Alex J.
Customer did not leave a comment.Parker H.
I returned the truck with MORE gas than when I started. After I returned home, I had a $6.17 charge on my credit card for gas. Shady dealings!!!Evelyn H.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.Mary M.
Fast check inWilliam B.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.Scott Z.
Customer did not leave a comment.MARK U.
professional, efficient, friendlyEric M.
Everything was great - staff was knowledgeable and eager to help!MAtthew B.
Customer did not leave a comment.Evan F.
Great service and politeGarry D.
Customer did not leave a comment.Carl J.
I have rented a lot from UHaul stores over the years. NEVER have I had such a smooth experience. Prepped order online, went to the store and signed, and returning took a couple minutes. It has always been a nightmare before, but the Pelham location sets a new standard. Wish they were all that easy. PS: I do NOT write reviews, so this is a rarity for me. I reward excellence when I see it, and this one deserved it.Thomas B.
Customer did not leave a comment.Bob F.
Customer did not leave a comment.John M.
Doing a great jobMike M.
That truck needed serious alignment or wheel work. Drove terribly. Also, you placed a hold on the estimated amount, based on the mileage I gave you, which is fine. But once I checked out, another completely odd amount has now been deducted??? You held $90+, final bill was $81.11, but then you took out of my account another $58? What the heck is the logic behind that???Jerry S.
Customer did not leave a comment.LAMAR M.
Customer did not leave a comment.KENNETH H.
The young lady helped me quickly to get the truck and dolly I needed and on my way. She was very helpful!!!DEREK K.
Trailer wasn't swept out but that was not a big deal.WILLIAM P.
Customer did not leave a comment.George or Nekita O.
Customer did not leave a comment.Lowell F.
Great teamwork One cleaned while one checked me outrichard T.
Customer did not leave a comment.Michael D.
Despite a state mandate by the governor of Alabama, neither of the two employees I saw were wearing masks.James S.
We have u-Haul used many times and will continue to do so!James T.
Customer did not leave a comment.Tammie P.
The Pelham, AL U-Haul location is a well-oiled machine. It's the only location I ever use and I have used them often! You can also tell there are no slackers. I saw 5 workers there yesterday and each one showed a â€œJohnny-on-the-spotâ€ work ethic.Leilani B.
The outside storage area needs an electric gate with an access pad for 24 hour access. The manual gate is too difficult to open and close. ......too difficult to open and close.MICHAEL C. | Overall Experience
Customer did not leave a comment.PATTY D. | Overall Experience
They kicked me out of my storage unit for no reason and wouldn’t let me go in to get my belongings.ameer h. | Overall Experience
Customer did not leave a comment.Michael D. | First Impressions
Customer did not leave a comment.James G Z. | Overall Experience
Joy was great. She just needed help with the volume volume of clients.William B. | First Impressions
I think the late fee should not be charged if you pay within 5 days of being due.JACKIE M. | Overall Experience
Customer did not leave a comment.Sybil M. | First Impressions
Customer did not leave a comment.Pete d. | First Impressions
Customer did not leave a comment.AARON S. | First Impressions
Customer did not leave a comment.Michelle G. | Overall Experience
We had a good experience. The staff was very helpful.Roger B. | First Impressions
Customer did not leave a comment.KIRK S. | Overall Experience
I think it was pretty messed up that I had to pay a full months rent when I moved out 4 days after rent was dueJustin W. | Overall Experience
It was wonderful.James H. | Overall Experience
While cleaning out our “climate controlled” storage unit last week, we found the temperature to be hot & uncomfortable. We found a thermostat in the hallway near & within 50 feet +/- our unit and saw that the temperature in the hallways was 83 degrees! Of course, inside of our unit, the temperature was much hotter. We were there for several hours on 3/25/2020. We found the thermostat reading at the beginning of our time there. We called down to the local front desk and explained the temperature problem, as well as the thermostat reading, to a man there. We told him that since our unit was a “climate controlled,” inside unit, our expectation was that the temperature should be much cooler thank 83 degrees. He agreed and told me that he would send someone up “immediately” to check out the thermostat & to make any necessary repairs to it, or the cooling system, if necessary. We told him that in all of our previous visits to our unit during the 3 years that we had been renting it, the temperature had always been much cooler. He again confirmed that 83 degrees was definitely hotter than it should be in your climate controlled building & units. We worked in our unit for many hours, without leaving, after speaking to the man at the desk. No one ever showed up to check the thermostat, & the temperature stayed the same (hot!). Throughout our time there that day, I regularly checked the thermostat and it stayed around 83 degrees. We visited our unit several more times over the following few days until we completed the removal of our stored items. The temperature problem was not corrected up to and including our rent termination date of 4:03/2020. Our primary concern is not with our comfort while inside your supposedly climate controlled spaces, it’s with the integrity of our stored items. Because of the expensive value of the furniture & other items that we needed to store when we made the decision 3 years ago, we choose to pay more for a climate controlled unit to ensure protection of our belongings, all of which belonged to my wife’s deceased mother. While inspecting & removing the furniture items, it was apparent that a couple of items had heat-related damage, which we felt like we were avoiding by choosing & paying for ($199 per month). Of course, we are very unhappy about the damage, & are very dissatisfied with the product that we received from uHaul, who we thought we could trust with these valuable items.DON C. | Overall Experience
The rates should be pro rated. I was not happy that I had to pay for the entire month, when I only rented for two weeks. Not good business practice!!!deborah s. | Overall Experience
This is the best location ever. Staff is friendly and helpful plus plus plus.Lillian S. | Overall Experience
Customer did not leave a comment.star p. | First Impressions
Customer did not leave a comment.JAMES P. | Overall Experience
Customer did not leave a comment.Bonnie R. | First Impressions
Great people and clean facilitychristopher m. | Overall Experience
No commentvicter m. | Overall Experience
Well kept facilities, friendly service, and convenient hours.peter k. | Overall Experience
Very pleased!JOHN B. | Overall Experience
I am a senior. Unit was for equipment. The unit ended up being as far away from the entrance as physically possible and in front of a full glass window with full sun. Waste of my time n moneySteven c. | First Impressions
Great location. Convenient access. Staff addresses questions & concerns.William G. | Overall Experience
Nathan was very helpful. He was very knowledgeable and professional. He answered all of our questions and was very patient. He explained the products well and really wanted to help us get what we needearnest r. | First Impressions
Staff was not friendly, was not advised well of options, service took too long, I was there over an hour, I ended up cancelling my order and making a resrvtn and found out a reservation is worthless.Cheryl L. | Overall Experience
Great!!!!SURELLA H. | Overall Experience
Nathan was very helpful and professional with my new storage unit registration today. He made the process very easy and he answered all my questions. I am glad I chose this company & location.Gina H. | First Impressions
Office was closed at 4:50pm, when website/signage says 5pm on Sunday. Didn't answer phone at 4:52pm. Staff is not professional, act as if you are a bother to them. I will not be back.Richard B. | Overall Experience
I had no issues, but if I ever have to rent again I will make sure to get a climate controlled unit. My furniture had a lot of dust and some had mold, but it was there for 2 years.Tanisha K. | Overall Experience
The older guy who operates the store was rude to my family when they tried to get into my unit without me being present. Try having passcodes for People to have to access the units. This usually worksLee A. | Overall Experience
$$$, times doors remained open/wouldnt open, told us to pull them apart. lackluster service ex. being told to go leave door open so it would get cleaned after being told last month wouldnt be proratedLAURA O. | Overall Experience
Excellent OverallKelly M. | Overall Experience
The first time I've ever rented a storage at U-Haul. Paul, the gentleman who waited on me was perfessional,helpful. Walked me to my storage space and had me out in just minutes.steve c. | First Impressions
I have used the temperature controlled storage units, the trucks in various sizes, and many of their products off & on for several years. All always clean and well maintained. Highly recommend.SUSAN G. | Overall Experience
Paul we extremely helpful and cooperative. Thankssherry a. | Overall Experience
I had no issues while keep my personal items in U-Haul’s care!russel p. | Overall Experience
Thank youCecelia B. | Overall Experience
the Pelham u haul team was great they kept me informed where my pod was and when it would be picked up. the issue was with the mover help the comp u haul supply me all state movers never upclaire f. | Overall Experience
Angela and Anthony were extremely friendly and helpful. We like dealing with people like them.Brian C. | Overall Experience
Great service, friendly and helpful employees. Very impressed!ASHLEA H. | First Impressions
Thanks for everythingdaryl w. | Overall Experience
Get your billing system in order. Total crap that is aimed into confusing customers into paying late fees. It’s a lawsuit waiting to happen and you will lose.JOEL R. | Overall Experience
I had a climate controlled unit and the corridors to access it was always clean. The staff is friendly and helpful. I would use this facility again.Shirley G. | Overall Experience
Professional Staff. Clean Facilities. Secure Storage. A++Lan D. | Overall Experience
Paul and his staff went above and beyond to make my move go smoothly, they are the best!Christopher G. | Overall Experience
From the beginning to end the customer service was excellent and above all else. Manager was especially helpfulsteve s. | First Impressions
The place closed at 5p.m. on Sunday 1/14/2019. My husband only had ONE cart left to get to have our storage unit cleared out and they would not let him just get the LAST load. Threatened police.STEPHANIE P. | Overall Experience
Manager & certain staff need customer service & data entry classes; rate increase 2x under 2yrs; loud alarm ringing for no apparent reason during visit.CHALINDA D. | Overall Experience
Nice experience, easy access to unitFrances F. | Overall Experience
Clean facility was clean and well maintained but staff seemed annoyed when you asked them to do anythingTIMOTHY M. | Overall Experience
Too many billing issues. Poor communication between store and folks at toll free numberMichelle G. | Overall Experience
The owner was so kind to me. I was displaced from hurricane Michael, knew I would not return to Panama City and the owner was very understanding and even helped make choices in storage unit. Fabulous!Nancy S. | Overall Experience
There was a couple times that i called in regards to my lock being cut off. It just seemed like there was a lot of miscommunication until it was finally handled. Otherwise, everything went smoothly.KALAH R. | Overall Experience
Very clean and secure!patricia m. | Overall Experience
The advertised access hours are 5 a.m. till 10 p.m. however the doors to the storage area are locked until 7 a.m. and then locked at 7 p.m. I moved to another location with better hours.DANNY G. | Overall Experience
The gate at the rv storage area was very hard to close and no one offered any help with it.billy c. | Overall Experience
Generally rude staff don’t return calls. Unconcerned about customer satisfaction definitely recommend avoiding this facility.Karin M. | Overall Experience
Very helpful and made moving easier in a stressful time!rebecea f. | Overall Experience
It was very confusing to figure out how to pay online and then when I finally did I thought I selected auto-pay, but it didn’t save. I had to pay a late fee every month because it was so difficult.Allison B. | Overall Experience
From day one, the staff were not friendly. I have learned one thing, if you are planning on moving out. Don't pay your fee in advance, b/c you will not get it back. 150.00 down the drain.debra p. | Overall Experience
very happy with the facility and staffjohn m. | Overall Experience
I was very satisfied as a customer and would definitely use your service again. Thanks.Janice B. | Overall Experience
Very professional and courteous. I would definitely use them again.Susan W. | Reservation
The customer service men are very professional and unwavering patience with other customers waiting.Larry M. | Reservation
Excellent location and helpful staffmark w. | Overall Experience
Both the person I worked with when I rented the truck and when I returned were extremely helpful and explained everything to me. I will recommend to others and will be returning with future business.SEAN T. | Overall Experience
The Manager Paul and his staff are very friendly and helpful. I would recommend this location for all your moving and storage needs in the Birmingham area.TOM M. | Overall Experience
Temp in temp co trolled units is too high. Some of my items meltedmelanie h. | Overall Experience
Paul was very polite and always helpful. We would always go back to him and his staff!Kay G. | Overall Experience
The service staff was excellent and very friendly. I certainly will use your company again.Micheal R. | Overall Experience
Good serviceJorge D. | Overall Experience
I only wanted my personal paperwork out of my unit before it was suppose to be auctioned and the manager lied to me. He told me I could get my papers and then told me no. i just wanted my papers!Denice J. | Overall Experience
I did not go into the facilities. I placed my order online and was contacted on the phone for details. They handled my move with great care. I was very impressed with the U-haul Boxes as an option.MELODY B. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!