Customer Reviews for U-Haul Moving & Storage at Pelham

5,804 reviews

2797 Pelham Pkwy   Pelham, AL 35124
(Us Hwy 31)

(205) 663-3220

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(205) 663-3220

2797 Pelham Pkwy
Pelham, AL 35124
(Us Hwy 31)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

randy J. 
Rating:
5.0

Customer did not leave a comment.

Judy S. 
Rating:
5.0

Customer did not leave a comment.

Sakina S. 
Rating:
5.0

Customer did not leave a comment.

Coleman W. 
Rating:
5.0

The team was great will always use this storage unit this was my first time and won’t be my last!

Stephen E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Bell, Luke and Joy and the team are awesome! Willl recommend.

Tremaine D. 
Rating:
5.0

Customer did not leave a comment.

dan R. 
Rating:
5.0

Customer did not leave a comment.

HAROLD U. 
Rating:
5.0

Robust equipment in stock position and great service.

Oscar K. 
Rating:
5.0

Staff is very friendly and professional. Knowledgable about moving and the use of equipment. Joy is always a pleasure to deal with.

Bryan J. 
Rating:
5.0

Great experience at this U-Haul location. Customer service was outstanding.

Andrew O. 
Rating:
1.0

Customer did not leave a comment.

Jessica W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
4.0

Clean the inside of the van window shield

Heather R. 
Rating:
5.0

Customer did not leave a comment.

Terrence T. 
Rating:
5.0

No improvements.....Joy and her team are excellent! T.Davis

Tremaine D. 
Rating:
5.0

Love this location

Reggie F. 
Rating:
5.0

Customer did not leave a comment.

Verne M. 
Rating:
5.0

Customer did not leave a comment.

HAROLD U. 
Rating:
5.0

When I returned the trailer, the man acted like he didn't have a clue on how to direct me into the parking space. Direction is necessary when backing a trailer.

Nelson M. 
Rating:
4.0

Customer did not leave a comment.

robert P. 
Rating:
3.0

The truck needs tires which is a safety hazard. (DC3859T) I can't understand why you charge .79 cents a mile when I am paying for the rental and gas. I'm sure your up keep on the vehicle hasn't gone up that much that you had to go from .49 to .79 cents a mile when I am driving on low tread tires. It cost me $231.15 for 292.60 miles.

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

Cary C. 
Rating:
4.0

8

alison d.  |  Overall Experience 
Rating:
5.0

I got the personal touch. Great service!

Reuben F. 
Rating:
5.0

Customer did not leave a comment.

SHANDRICKAL C. 
Rating:
5.0

Customer did not leave a comment.

Ben B.  |  Overall Experience 
Rating:
2.0

Staff were friendly but forgot to comp first month, then refunded but I received notice bill was overdue

Michelle M.  |  First Impressions 
Rating:
5.0

We bought a house with barns and moved our home using the large box trucks and used the vans to supply new lumber and metal roofing. Our planning took us 3 months of using this Pelham location. Joy Plumb was very Client servicing and helpful in terms of what vehicle we needed and when for all we had to do. Definitely made a new friend. Recommend Joy's location even if you have to travel 25miles to it like we did.

JAE D. 
Rating:
3.0

We were inconvenienced by our reserved truck not being delivered to the location today. Our reservation online specifically stated that it was guaranteed our truck would be available, and Uhaul failed to meet that guarantee. Having to rent a van instead of a truck highly effected our efficiency in moving to our new home today. You can improve in the future by calling 25 hours in advance to confirm that the vehicle reserved is in fact available, and if not, directing customers to other locations with availability so that time and money isn't lost.

David W. 
Rating:
5.0

This location is always helpful and I have never had any issues with anything I have rented from them.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Parastoo F. 
Rating:
4.0

Customer did not leave a comment.

KATHERINE W.  |  First Impressions 
Rating:
5.0

Searched everywhere for a trailer to do the job, and U-Haul provided just want I needed and the best equipment for the job.

Glenn D. 
Rating:
4.0

Customer did not leave a comment.

HANNAH R. 
Rating:
5.0

Used a climate-controlled unit at this facility for several years. No issues at all. Staff was ready to be helpful on the few occasions I needed them - normally to purchase boxes and supplies. I had after-hours access and never had a problem accessing my unit. I would recommend and would use this facility again.

Todd A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HAROLD U. 
Rating:
5.0

Customer did not leave a comment.

HAROLD U. 
Rating:
5.0

We were very satisfied with our uhaul experience

steve p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

A place to sit and a snack machine would be perfect… wait times can get a little long ! Standing does hurt us older folks !

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

Juan Felipe G. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Billy N. 
Rating:
5.0

Customer did not leave a comment.

HAROLD U. 
Rating:
5.0

Great service professional

Don C. 
Rating:
5.0

Customer did not leave a comment.

HAROLD U. 
Rating:
5.0

Customer did not leave a comment.

EMILY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

HAROLD U. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Nothing? Everything was excellent. This is a large facility. The owner was there and excellent staff . . . possibly family GREAT PLACE. This compared to other U-Haul places where no one in charge and a staff of one or maybe 2 who are minimum wage and obviously don't give a damn.

Toby O. 
Rating:
5.0

Customer did not leave a comment.

Drexel R. 
Rating:
5.0

Customer did not leave a comment.

donnetta G. 
Rating:
5.0

Hi five 🙌

asif M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth I. 
Rating:
4.0

Customer did not leave a comment.

Willie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN P. 
Rating:
5.0

Thanks

ALBERT M. 
Rating:
5.0

Owner and staff were excellent. Friendly and very helpful.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Willie S. 
Rating:
5.0

BEST CUSTOMER SERVICE!!!!

Javetta L. 
Rating:
5.0

Customer did not leave a comment.

HAROLD U. 
Rating:
5.0

Remove "stay with car" option since most of your locations are not staffed enough to complete installations in enough time to justify this as an option.

David G. 
Rating:
4.0

One tire on the trailer was inflated improperly and made the trailer drive horribly

Josh S. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Why fix something that's not broken. Thank you!!!

OSCAR S. 
Rating:
5.0

Joy, the owner/manager, was very, very helpful, as was Juan, one of her employees. The moving truck was in place exactly when ordered and ready to go. We did not have a single problem with the vehicle. I highly recommend, without reservation, this UHAUL facility.

Jill D. 
Rating:
2.0

Didn't have the right equipment. I reserved a specific truck , got there and the truck wasn't available. I had to take a smaller version of the truck . I saw somewhere if the truck wasn't available I would get $ back but I wasn't given that option . I do not recommend

shavon Z. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

The staff is always polite and greets you with a smile. The attendant hooked up the trailer in a professional way and knew what he was doing. The pick up and return was quick and easy. The manager is always pleasant and makes you feel like a valued customer.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Hannah P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Preston A. 
Rating:
4.0

Customer did not leave a comment.

Debra R. 
Rating:
5.0

Everything was great ! Installation was fast and the price was the best around town.

James P. 
Rating:
2.0

Customer did not leave a comment.

Angi S. 
Rating:
5.0

Great experience

Victor R. 
Rating:
5.0

Wonderful service through the whole process!!

Macon O. 
Rating:
5.0

Customer did not leave a comment.

HAROLD U. 
Rating:
5.0

This place is great. I have to move around a lot and anytime I have picked up from this location it has been a great experience.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

bobby M. 
Rating:
5.0

The equipment. Is reasonably priced and functions as advertised, fulfilling all expectations. The staff at the location has been professional and courteous. It couldn't be too much improved by my count !

JT J. 
Rating:
5.0

Customer did not leave a comment.

Sharon N. 
Rating:
3.0

The customer service from the young man that checked out the truck was awesome. The woman that I dealt with earlier when I came in had a nasty attitude.

shannon S. 
Rating:
5.0

Customer did not leave a comment.

Glen M. 
Rating:
5.0

Customer did not leave a comment.

HAROLD U. 
Rating:
3.0

Customer did not leave a comment.

Jabari A. 
Rating:
5.0

Customer did not leave a comment.

Ed C. 
Rating:
3.0

Staff was new and unaware of procedures. Constantly asking others what to do.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Mike V. 
Rating:
5.0

Over the course of two weeks, we rented two 20 ft trucks, an appliance dolly, numerous furniture pads, and purchased numerous boxes and strapping material for a move from Alabama to South Carolina. The folks at this Pelham location have been fantastic to work with. The trucks we rented were in great condition, no problems at all with handling the drive. We felt the pricing for all the items was very fair. After totaling the cost of the total move, truck rentals, gas, local recommended loaders/unloaders, and all the packing supplies, we saved about 80% of what we had been quoted for our move by various moving companies. If you have the physical ability to do it yourself, I highly recommend using this location to help you with your move. As an FYI, the local loaders are paid on an hourly basis, with a 2-hr minimum. They were excellent to work with too.

Dennis R. 
Rating:
4.0

Pickup and Drop off of rental trailer took a very little time to complete. Will use again if needed.

Coleman W. 
Rating:
5.0

Trailer was old and dirty. And I reserved for one with a ramp that was not available

daniel P. 
Rating:
1.0

Not sure there is anything you can do to improve Your services. You can start with better communication, be upfront about your policies and procedures and when something goes wrong make it right for the customer.

kevin M. 
Rating:
5.0

The store associate Joy was very pleasant and helpful

Terri M. 
Rating:
5.0

Everyone is nice, polite, kind and professional!

MELISSA R. 
Rating:
2.0

Made reservations for storage unit weeks ago arrived today to be told no units are available and the best they could do was discount my mileage to drive some place else

Quinton C. 
Rating:
5.0

Joy the Manager was the best, she was so helpful ,I appreciate your assistance, she's a great asset to your Company. She was top notch and very informative.

John C. 
Rating:
1.0

I was severely overcharged for this rental; the receipt I received at pick up is not the same as the receipt received upon return. After searching unsullied, it appears to be a common practice of changing the terms in the contract. Please contact me for the correct refund amount

Ebony M. 
Rating:
5.0

Customer did not leave a comment.

HAROLD U. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Everything was perfect

Brad C. 
Rating:
5.0

Joy - the manager at this location was extremely accommodating and a pleasure to work with - 1st rate in my book.

ERNEST B. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

staff very friendly. Joy was very helpful from the pick-up of the truck until return it. would highly recommend.

DJAMEL H. 
Rating:
5.0

Joy was always very helpful and friendly.

Mary G.  |  Overall Experience 
Rating:
5.0

Very helpful staff, I used the facility for moving and for storage. In both areas the staff was friendly and knowledgeable

BETH G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ural M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard L.  |  Overall Experience 
Rating:
1.0

Workers were great but the young manager was consistently a jerk every time we had to encounter him. Never going back nor renting from this location due to mgmt

Jimmy H.  |  Overall Experience 
Rating:
5.0

Outstanding customer service

Roy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jelia D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Larry S.  |  First Impressions 
Rating:
5.0

The individual who helped me finalize my account and show me my unit was exceptionally respectful, friendly, and professional. Thank you!!!

Bridge K.  |  First Impressions 
Rating:
3.0

Price increases are routine.

WILLIAM D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nichole F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANK S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas C.  |  Overall Experience 
Rating:
5.0

Very knowledgeable, helpful, and friendly counter clerks.

Stephen F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard L.  |  First Impressions 
Rating:
5.0

Joy is always extremely helpful everytime I am in need of assistance.

Lee G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica B.  |  Overall Experience 
Rating:
3.0

No one ever answers the phone. If you can’t contact them by phone then how do you resolve any disputes before leaving feedback. I am handicap and I’m not prone to running up to Uhaul every time I have an issue with them.

EDUARDO G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETH G.  |  First Impressions 
Rating:
1.0

Moved out of my unit 10/01/2021. Kept receiving emails/ letters that I owed rent. Emailed the manager multiple times to let them know I moved out with no response. Received 1 phone call and I told the young lady on the phone that I also moved out. Tried calling 7 times to get this figured out and could not get through.

Javian H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra K.  |  Overall Experience 
Rating:
5.0

I was extremely satisfied with the customer service and cleanliness of storage facility. I will definitely rent again and recommend to someone else.

Alexis M.  |  Overall Experience 
Rating:
5.0

So far so good. Everyone was more than Polite and I really appreciate it as we all know moving can be very stressful. Thanks for not adding to the stress 🙂

monwilla r.  |  First Impressions 
Rating:
5.0

Awesome facility! Staff is always ready to help. They have everything you need there for moving or storage in the way of equipment, supplies and unit sizes. Easy load in and out. Can’t recommend them highly enough!

Todd B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl S.  |  Overall Experience 
Rating:
5.0

I called her from Florida. She was so accommodating to my needs. I truly enjoyed her customer service skills. Everyone there were amazing. I most definitely will recommend this Uhaul storage to my friends. Thank you for your kindness.

Awilda P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teri T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natalie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dolly P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia U.  |  Overall Experience 
Rating:
5.0

Ended up not using the storage because it was too far from the entrance to the unit for my husband to walk with his walker. Also needed a unit that was not as high and one with a wider roll up door. Facility was clean and well lit. If a smaller unit becomes available closer to the entrance I will look into renting.

Linda B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLENE C.  |  First Impressions 
Rating:
5.0

The staff was very knowledgeable about their products & services. When l rented both the vehicle and storage unit the people there were kind enough to help me with loading the supplies into the vehicle for me & that's why l would recommend your company to anyone who needs your services in the future.

lois k.  |  First Impressions 
Rating:
5.0

I love this location .the best staff and very clean at all times ...I definitely be back Thank you

Saeid K.  |  Overall Experience 
Rating:
5.0

Very nice

Maurice W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Summer J.  |  Overall Experience 
Rating:
5.0

I can not say anything negative about this facility. Clean, courteous staff and conveniently located.

Daisy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Blaine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick D.  |  First Impressions 
Rating:
5.0

Just expensive is all

Michael P.  |  Overall Experience 
Rating:
4.0

Would have been a great experience if it had not been that I was promised a 5x10’ and when I got there all they had was a 5x5’

anthony e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESLIE T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adam E.  |  Overall Experience 
Rating:
5.0

Joy went above and beyond to help me and my family. She and bell definitely made sure my stuff would be taken care of!

chase t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Phillip G.  |  Overall Experience 
Rating:
5.0

Joy was a joy to work with! Thank you

clementine r.  |  Overall Experience 
Rating:
5.0

Great customer service..really helpful. A person who likes their job.!!!!!

Dolly P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonya C.  |  First Impressions 
Rating:
1.0

no open units which is not their fault, the issue is O reserved a unit but the uhaul system is not tied to reservations and there was no available 10x15 unit. It’s 2021 why would your system be so ancient and why can’t you access and see other location open storage units?

BJ S.  |  Overall Experience 
Rating:
4.0

The only issue I saw was the lack of dolly carts, and the few that were there had bad wheels all around. Otherwise the experience was very professional and not at all a bother.

Michael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lance J.  |  Overall Experience 
Rating:
1.0

I was very ill and out of town. Got behind on storage fee and could not get help at the locate office to make arrangements. Called over 20 times and could NEVER get anyone on phone then I flew in and stopped by locate office . Clerk stated I need to talk to manager and I left my number. Never got a call back. I challenge anyone to try calling local office I guarantee u will never connect with local staff and the corporation 800 number stated only the local office can help with arrangements

Roderick M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea E.  |  Overall Experience 
Rating:
5.0

Had an issue, they solved it quickly.

tonja p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl S.  |  First Impressions 
Rating:
1.0

When I got the unit, I purchased one of the U-Haul locks that are sold at the counter. Once I put my belongings in the unit and locked it, the lock broke and broke one of the keys off inside. When I talked to the staff, they stated they could not do anything. When I called them on their bluff, they would not work with my schedule to have their locksmith come out and remove THEIR crappy lock. Thankfully, I was able to get my belongings out after trying for two months to get it off. My engineer friend was able to get the lock off and discovered that the lock was designed to break purposely. I would not recommend this staff or their units, even though the units themselves are nice and convenient. I will choose another facility and my own lock next time.

CHRISTOPHER M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ijaron S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GIBSON JOHN M.  |  Overall Experience 
Rating:
3.0

Sometimes the staff was snarky and less than helpful. For the most part storage was convenient and clean.

TAMMY G.  |  Overall Experience 
Rating:
1.0

The female that checked me into my storage unit was not helpful whatsoever. She checked me into a unit that had a lock on it and the only option I had was to move all of my stuff upstairs into a unit that was way more expensive and then move my stuff back downstairs after a cheaper one opened up. After we asked if those were actually unlocked she said “ I don’t know. Feel free to go check.” And then we told her that we were about to be $90 for a storage unit I didn’t even want and just told her to cancel my subscription, then she stated she’ll “gladly” cancel it in a rude tone. I couldn’t even tell you her name because she never told me and wasn’t wearing a name tag. We also got stuck and couldn’t get out because there were 2 trucks trying to return their rental truck and she was taking forever to check them in. They sat there for at least 20 minutes and they were still sitting there waiting on her when we left. Extremely rude customer service. I will never use or recommend this uhaul location.

Aniston C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lafacial C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward M.  |  Overall Experience 
Rating:
5.0

Great customer service and spot on advice.

Mike P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jenny c.  |  Overall Experience 
Rating:
3.0

When I got there to move in. The lady stated they did not have anything available. I had made the reservation over the phone. I had to wait until someone moved out that day. In order for me to move in and take their storage unit. That was not a good experience to me.

crystal w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victor O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley W.  |  Overall Experience 
Rating:
5.0

The staff is courteous and professional.

donald b.  |  Overall Experience 
Rating:
1.0

I have rented from this location several times. Never have I had a unit have a box spring left in the unit an not swiped out. In the hall way was a very dirt old mattress. I explained this to the office an was told it had been there awhile an could not move it. No concern at all . I would not recommend this UHaul any more.

Donna P.  |  Overall Experience 
Rating:
5.0

The staff were beyond helpful and efficient. Thank you so much for your courtesy and assistance.

Shirley W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
3.0

It was overall okay, but the temperature definitely went above what was intended for the climate-controlled rooms (which is what I was paying for), there were always a lot of dead insects in the hallways, and no matter what I did--even being properly signed in and out each time--that alarm would CONSTANTLY go off when I unlocked my storage unit. It got frustrating quickly.

tiffany b.  |  Overall Experience 
Rating:
5.0

This is a rating for the facility itself. The girls up front took a situation that was horrible by the UHaul.com AND UHaul call center, and turned it in to a pleasant experience. By a miracle, they were able to find the unit I requested and was extremely helpful. For UHaul having a website and a phone number that is directed to a call center, they are NOT unified with the processes and the procedures of each individual locations. If a location is not able to hold a storage unit, then the option should not be provided on the website. This can cause a very big mess when you have a truck of 26' that needs one of the biggest units and it not be available, causing the customer to pay more for a late fee or another day with the truck to search for another storage unit. When calling the call center they will make promises but not back up the promises with the actual location. So makes the location look inadequate when really it is the overhead call center not verifying with the workers on the ground floor. This location was very nice and was very helpful during this very stressful time.

Terrance D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cathryn S.  |  Overall Experience 
Rating:
3.0

Its a fine place to store stuff.

elizabeth e.  |  Overall Experience 
Rating: