Customer Reviews for U-Haul Moving & Storage at Phillips & Emerson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Phillips & Emerson

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Jason K. on

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Kevin A. on

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Antonio H. on

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Excellent Customer Service

Valeria H. on

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Scott was fantastic!

Sarah M. on

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Everything was great but the truck smelled like trash.

Michael R. on

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It was a great experience

Jenny F. on

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Angela Beth M. on

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Hurtis W. on

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The vehicle was clean, how ever the rear driver side taillight and blinker was not working, which was concerning. I called the office number before I left to make attendant aware but nobody answered the phone so I left a message. Did not receive a follow up call.

NOREEN C. on

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Sandra M. on

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kaitlin w. on

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Great staff, very helpful. Easy facility to use.

Paris P. on

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Ruthann J. on

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Very good

Valeria H. on

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The clerk was helpful!

Hannah A. on

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1. Bigger parking area to return Uhaul. 2. Parking brake on truck was broken.

LIZ B. on

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DAVID F. on

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Gr8 Service

OATHER H. on

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David B. on

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No improvements needed. Staff was Great! Very helpful.

Rafael D. on

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CHERI H. on

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I WAS VERY SATISFIED WITH THE CUSTOMER SERVICE THERE! VERY FRIENDLY EMPLOYEES.

William M. on

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Everything is great the service and the trucks are excellent...

Bill K. on

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Scott was very helpful with our need for a hitch extension and ball.

Hossam T. on

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John H. on

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Everyone was so mannerly,virtuous and professional. No waiting in and out very efficient. I will recommend this location to all my friends. I just couldn't believe how polite everyone was. Thank you, UHaul

Wade N. on

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This locations employees were awesome. Very helpful and they loved what they do.

SABRINA J. on

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Vickie K. on

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John Richard G. on

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Sabrina J. on

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Heather N. on

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hasaan C. on

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Steven P. on

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Joshua G. on

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Jerry C. on

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Jimmy W. on

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Daniel H. on

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Fast, friendly, knowledgeable. Nothing more to say.

David M. on

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The were fast and efficient!

Steven V. on

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Lady was very nice that checked me out

Nancy P. on

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Everything went fine, improvement not needed.

Missy C. on

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Leidy m J. on

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Great customer service !

Sylvia w. on

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Melany M. on

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Great customer service clean storage unit

BETTY T. on

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I still have three business units. (Duval Teachers United)

WANDA T. on

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Used this facility for years have had no problems wonderful employees thank you

Latoya Y. on

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Had to travel very far to get truck. Reservations help desk was very short and wasn’t listening to my preferences.

Michael I. on

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the storage room I rented was as clean and neat when I removed my stuff out as it was 9 months earlier when I moved my stuff in.

Sandra P. on

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friendly people

George Z. on

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Great service, friendly staff, clean units, easy access, convenient location.

William R. on

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Nice place, very convenient. I had a climate controlled unit on the second story. Second story was ok due to cargo elevator access and loaner carts to move goods. Access signing up and out all easy

Sandra P. on

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Nice people

DARREN P. on

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Trailer, RV parking storage could be better maintained.

JOHN C. on

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Read my file if you can't figure it out. Let somebody come in and rent a trailer and still all my stuff out and act like it's no problem

Kathleen h. on

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Very helpful staff!

thomas b. on

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Courteous, helpful, accommodating, and polite. Tim and Barbara should teach a class on customer service! Thank you for taking good care of us.

K3 A. on

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The management and staff handled all my needs regarding storage and other issues brought to their attention. I had a vey good experience while leasing here

James K. on

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The manager was kind and very helpful, she went out of her way to make sure the transaction went very well. Thanks UHAUL. James K.

William R. on

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Keri was very helpful, courteous, and professional

Tiffany T. on

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Great it’s always a pleasure

Robert M. on

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Keri, the front office associate, did excellent customer service, and had an amazing smile. Her warm, friendly smile and hospitality shows through and helped out in the decision for Uhaul.

Paola E. on

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Really good service! Nice and helpful staff.

JOYCE R. on

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Staff very friendly and helpful.

PAUL S. on

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Front office staff was very friendly and knowledgeable. Always willing to talk to me whether it was to explain something or address billing. Great job & if we ever need storage again we will be back!

gary s. on

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Very crowded and disorganized

summer c. on

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Thank you so much. I was very pleased

Stephanie W. on

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The uhaul company has a very professional, polite and helpful staff. They take pride in helping their customers with whatever issues they may have and they handle it very professionally.

Lisa H. on

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Great company to do business with

Coleman w. on

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Service is very good

ANTHONY D. on

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The staff was great making sure that I had everything I needed.

Patrice N. on

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The couple that are in the office are wonderful.

Freddie H. on

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They were an amazing help, thanks, God bless.

Todd S. on

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Exceptionally friendly and helpful staff

Denise O. on

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Very nice staff!

Stephanie W. on

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Great customer service .

Lisa N. on

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The owners are wonderful and very helpful.

Randy D. on

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Very professional and helpful, would highly recommend the U-Haul Moving and Storage at Phillips & Emerson.

sylvia m. on

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Our experience went well for the most part. We had one issue with the gate not opening, but the courteous staff assisted us & explained what may have caused the issue. Would use this facility again.

William C. on

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I'm a repeat customer, space and truck rental. Barbara and her team are complete professionals.

james w. on

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This is one of the best storage places I ever rented. In the beginning coming from a United States Marine, Former Police Officer. It’s safe and well maintained.😎

TERRY W. on

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Wonderful people...akways willing to help!!!

sakiyah j. on

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I liked my rental, everything was good even when i came to check up on things

CHANTAL N. on

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They have best customer service 👌👌👌👍👍👍👍

ROBIN G. on

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Rates increased every year

Adriane W. on

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Staff is very friendly, quick and efficient.