Customer Reviews for U-Haul Moving & Storage at Phillips & Emerson

Rating:

2.0

Driver side mirror was rusted in place making driving the unit difficult and unsafe. Whilst transporting furniture, it began to rain and the cabin of the truck started leaking and soaked our mover.

Rating:

5.0

I would like 24 hr access for myself and my friend in the system myself Jose F. Bernal and my friend Dana Biddle.

Rating:

1.0

I used the unit for all of 2 weeks. In that 2 week period, 3 times the elevator had problems and didn't work. The last time was while moving out. My roommate got stuck on the elevator and fire department had to get her out. But we ended up being forced to leave the rest of our furniture as we were leaving the state that night and had no way to get the stuff without a working elevator. I moved out mid March and closed it all out with customer service. Now I'm still getting hassled for payment and late fees. Will NEVER USE U-HAUL AGAIN.

Rating:

5.0

I had a unit here for almost 2 years and never had any issues! The staff was always friendly and helpful!! My things were always safe and I had whole 2 bedroom apartment in there that was never damaged. If I ever need storage services again, I will go here!

Rating:

2.0

The lighting in both units I had for years never was resolved. In the past two years I did not feel SAFE AT ALL. The office hours of operation changed and started closing at 5pm instead of 7pm, And this was huge for me because I did not pay for 24 hour access! It has been extremely difficult to get access to anybody in the office, even with the new changed hours, and I was sick of it. I’ve seen people running a business out of their unit, but never said anything. Obvious drug deals taking place on the inside, and people sleeping in a storage. I do care about our homeless population, but this location has failed with safety and not being available during times posted on the door!. This is a violation of false advertisement. I will never rent with U-Haul storage again after this experience, And I feel I should’ve been compensated for never having lighting in my units for several years when they claimed there was an outage.

Rating:

5.0

The young lady who help.me is an asset to your company professional and courteous

Rating:

3.0

Trailer was dirty when picked up. This location has a locked gate which makes it difficult to pick up and drop off the trailer.

Rating:

5.0

This was my second time renting from y'all. I have had a great experience at this location.

Rating:

3.0

Computer was very slow . did not get a receipt was toid to come by the next day.

Rating:

3.0

The only problem I had was I was charged twice!!!!!!!!!

Rating:

3.0

The elevator above my unit wasn't working. It was exhausting. I had to men I hired to help me thank goodness or I wouldn't of been able to do it myself. I had to tip them a large amount bc of inconvenience. I would of gave 5 stars if not for this.

Rating:

5.0

5 Stars

Rating:

5.0

Great staff

Rating:

4.0

Marker lights wouldn’t work on the sides

Rating:

5.0

U haul attendant that handled the return was very pleasant and handled the return very professionally. The drop off site was clean and presented a nice appearance. Location was easy to access.

Rating:

5.0

Customer service at this location was impeccable

Rating:

4.0

No Comments

Rating:

5.0

Very nice and friendly with good customer service

Rating:

5.0

Jardinay was FANTASTIC all the times we were there, helping us to select the right equipments and being always very gentle and attentive! She is definitely a valuable resource for U-Haul!

Rating:

5.0

The u-haul representative was wonderfully helpful and knowledgeable. Her friendly service is a credit to you and an encouragement to return. Thank you so much. No one likes to move.

Rating:

5.0

The young lady was very attentive, professional and nice.

Rating:

5.0

Awesome workers and customer service

Rating:

5.0

I had an amazing great experience with Debbie one of the office employees. She was very helpful, accommodating, and understanding of my situation. I would definitely rate her 10 out of five stars for her customer service. I believe she is a great asset to your place of business.

Rating:

4.0

Nice people but mostly storage so very little room to park trucks.

Rating:

1.0

The lady working was not very friendly, would not check out the rental at the moment. They charged me for fuel and I returned it with more than I was given. I brought it back 2 days early because I kept getting text messages stating they need equipment at this location. I still got charged full rate.

Rating:

3.0

My truck was not ready at 9am and I had a reservation

Rating:

1.0

Open sign was on but no one was there annd anll doors to office were locked. All spots in front of gate were taken except one, too cramped to park easily. Had to wait for someone who has a storage unit at the facility and follow behind them to park with space inside the gate.

Rating:

3.0

Dropped off after hours

Rating:

5.0

The trailer had a flat tire on the way back but the road side assistance was there pretty quickly to resolve it.

Rating:

1.0

I reserved a storage unit in advance to unload my truck after a long-distance move from several states away. I checked on and confirmed my reservation the morning of check-in even. I got to the facility and was informed that they didn't have any storage units available and I would need to go to a facility across town in the opposite direction of my new home. The gentleman that assisted me was polite, but the whole thing was absolutely ridiculous and poor form on Uhaul's part. I drove for 2 days and expected my unit to be available, it should have been. I still don't understand why I was able to reserve a unit that didn't exist or why Uhaul would sell the unit out from under me without letting me know.

Rating:

5.0

I was very satisfied with the service I received from the staff at the office and the customer service line.

Rating:

5.0

Staff is nice to work with.

Rating:

5.0

Good Service

Rating:

5.0

Wish I had thought of using the storage when renting a truck. Sooooo easy!

Rating:

5.0

The General Manager was very nice and helpful.

Rating:

5.0

Great service

Rating:

1.0

The return location was not open for the return (it was after hours so this was expected) but there was no gate code given in advance and when I reached out to customer service, the code provided did not work. They could not get a code that worked and I had no where to park a 26ft truck overnight. The next day there was no one in the office when the office said it would I be open. It was inconvenient and disappointing.

Rating:

5.0

Danielle was very friendly and professional. She definitely helped to make my move less stressful as possible. All with a smile! Thanks Danielle

Rating:

5.0

In my opinion nothing. everything was fine.

Rating:

5.0

Great customer service by the young lady who checked me in

Rating:

5.0

Just keep hiring people like Jarnay Dumas in Jacksonville Florida.

Rating:

5.0

Super!!! :)

Rating:

5.0

Very nice the people who attend there.

Rating:

1.0

If uhaul staff is not going to be able to be on-site for a return to location in the middle of the day then this should be the first thing flagged Prior to renting. Especially if it is an Web rental.

Rating:

5.0

Great customer service very knowledgeable thanks

Rating:

5.0

The guy that helped me was very professional.

Rating:

5.0

Staff was friendly and welcoming

Rating:

5.0

I just want to say that my entire experience with Uhaul was very good. Each person I talked with from beginning to end was concerned about me being a satisfied customer. We did have a few things happen but they were taken care right away and we ended up having a move. Thanks so much for all your help.

Rating:

1.0

The lady who receives you when you go to rent does not treat you well. In my case, I don't speak much English. I feel the indifference and mockery for not speaking English. In fact, this last time I rented the van, they overcharged me and I decided not to rent uhaul anymore because they have lousy customer service. I don't recommend it to anyone.

Rating:

5.0

FYI I seen the storage facility and the storage unit I was assigned to but I did not need it. I was approved for an apartment and spoke to someone in customer service.

Rating:

2.0

The elevator button was missing and several times i got stuck and had to wait for someone to call it down to get to my car.

Rating:

3.0

I really never used the storage building. I got it in case I needed it but I didn't. David Jackson

Rating:

5.0

My experience has been great, good customer service over the months I rented my storage…thank you!

Rating:

3.0

The only thing or complaint I have with U-Haul is the disrespect that we received from one of your employees I don't know his name he just is a very tall African-American man that was on duty on the 2nd between the hours of 7:00 a.m. and 5:00 p.m. other than that my experience was very good and I will rent from U-Haul again either a truck or storage thank you have a blessed day.

Rating:

5.0

Very helpful

Rating:

5.0

The employees were wonderful and extremely helpful. The place was immaculately clean on a daily basis. I would highly recommend this facility to anyone. And I will gladly return if I have need of another unit

Rating:

4.0

I never had any issues with this facility. I appreciated tha clean restroom facilities.

Rating:

5.0

The team member you have at this location.is outstanding.

Rating:

3.0

We’ve noticed in the last year or so that the upkeep has not been the same. We always had to search for a cart and sometimes would not find one. The elevator buttons are missing. We had to use a key or pen to push the button. We have never liked how we have to get out of our car to use the code to open the gate. And we did not want to pay more for a remote to keep up with. We never saw any employees except for the day we cleaned our storage unit out. A guy with a cart was sure to tell us we could not leave a broken frame. We knew that, we had to set it down to bring our cart full down and get a broom.

Rating:

1.0

See above

Rating:

5.0

Everything is to my satisfaction.

Rating:

1.0

There was no truck there for me even though I reserved the truck over a month in advance. Then I had to go to another location which delayed everything by almost a half a day and I lost money for a day of work

Rating:

5.0

The employee that was on duty was Very professional, kind, courteous, friendly knowledgeable and pleasant with a smile. I felt such a Warm atmosphere as I entered the office. She greeted me with such warmth

Rating:

5.0

Everything was awesome

Rating:

1.0

The person on duty when I picked it up refused to help me because I was “white” (he was a black male). The keys were no place to be found as they weren’t using the key lock box. I had a horrible time getting into the facility (locked gate) or leaving. Fortunately, another customer in a storage unit let me in and out with the truck after the black male finally gave me the keys and called me a “white idiot”.

Rating:

5.0

We lost the air conditioner half way to our destination in Florida. Not so good. Was hot that day. The truck was clean. Your made us go 10-15 minutes out of our way to pick up the truck at a different location then we booked.

Rating:

5.0

Outstanding Staff. They need more money or at least a Christmas bonus. I observed them fix alot of problems for the customers on the phone when visiting the facility even when the customer is upset. They always try to resolve any problems before they get blown up. Ms. Jennings and Ms. Dumas Outstanding.

Rating:

5.0

I just was upset the unit was to small.

Rating:

3.0

There is a rat in a box in the hallway and the smell is horrible. Someone needs to get it out or the smell will get into all of the items in the unit. Other than that the service is Great!

Rating:

1.0

I dropped my vehicle off to receive a $1300 bill. I drove approximately 60 miles. This is insane. I've spoke with the manager Danielle and it's been a week and I am still waiting for this to be resolved. Poor mileage record keeping of this kind is not a way to handle business and no follow up after is even worse.

Rating:

4.0

In the beginning there were flat bed carts to help move items. Several were available in the immediate area. Today, I spend 5-10 minutes hunting for one and usually cannot find one. I en up taking my own dolly. Office staff said they were all stolen or broken with no time frame to replace. Not a great ending.

Rating:

1.0

You should check the battery at appropriate times. I lost 5 hrs of journey because of battery down.

Rating:

4.0

I had the unit almost 1 year and asked several times to have the light in my unit fixed but it was never addressed! But with that said it was the cleanest storage facility I have ever used.

Rating:

5.0

Always peaceful, with no hassle. It's a no brainer

Rating:

1.0

I was charged $20.00 dollars extra for turning in the truck before the time had expired.. The link that was sent to me had expired and would not let me in to returned the truck.. I was not informed that there was a time limit for the link. I was on hold with your customer service for over 35 minutes waiting to talk to someone . When I told them about my situation and that I had tried uhaul .com to turn the truck in . They still wanted me to try again instead of taking care of them problem . No uhaul .com would not let turn in the truck.. You should have a separate key pad with a code to type in at your location when returning trucks after closing hours and to record your return time.

Rating:

5.0

Ms Williams deserve a promotion. When I checked out, very nice and excellent service.

Rating:

5.0

While assessing the vehicle it appeared to be in good order. After loading the truck an hauling my personal items. It rained. It poured inside the cabin and in the back all over my personal items.

Rating:

5.0

Staff was great.

Rating:

5.0

Very quick and efficient return. No complaints.

Rating:

5.0

Good Service.

Rating:

5.0

The last at the desk was so kind.

Rating:

5.0

Great job

Rating:

3.0

Better truck maintenance. Had to make cross country trip with truck had 71000 miles on it with dry rot rear tires. Had to blowouts during trip, I feel haul puts customer in jeopardy with poorly maintained vehicles.

Rating:

5.0

My move in was great, however somebody blocked the entrance off with another U-Haul and caused kaos

Rating:

5.0

Ease of rental was excellent

Rating:

3.0

Although the closing time was 5pm, no one was available at the office or gate . Had to return at different location

Rating:

5.0

Danielle was AMAZING and sooo helpful. I just moved from IL and when I called uhaul to book everything they screwed up my storage reservation and had me booked at the wrong place. Danielle jumped right in to save the day. I couldn't be more appreciative. The people at the actual facilities are great. But when you call Uhaul to book anything it's usually a mess. I'm truly Thankful for Danielle as she was a true lifesaver for me.

Rating:

5.0

Tianna was very helpful for me and explained the process so well! I really appreciated her help and friendliness

Rating:

5.0

The Representative was very professional and courteous, she explained everything about the contract in detail and was very knowledgeable and helpful as well. I would recommend this facility to anyone needing their services.

Rating:

5.0

The front desk employee was friendly and guided me to return my uhaul

Rating:

5.0

Easy and fast. Will use again

Rating:

4.0

They could be more friendly

Rating:

3.0

I have had non-stop issues since the day I made the reservation until today when I returned the final item. From rude workers/staff, incorrect information, being told they didn't receive equipment after it was returned, scheduling two different locations (in sererate cities)at the same time on the same day for picking up different equipment, being told i couldnt return because they didnt expect it on that day, etc...🙄 is just SOME of what I've had to deal with in the past month since the reservation was made. It has been absolutely ridiculous!! Way too expensive for this type of hassle and amount of stress. Truck was in good shape and trailer worked well at least, however...again, way too expensive for this level of stress.

Rating:

5.0

While the individual locations performed well, my experience of U-Haul as a corporation was entirely unacceptable. I received a phone call with less than 24 hours notice that the vehicle that I had reserved weeks in advance, a 15 foot truck, was unavailable. Instead, the only vehicle in my entire city was a 26 foot truck, a vehicle that I was entirely uncomfortable with operating in the tight confines of the city I was traveling to. After spending two hours on the phone, I had to spend three additional hours the day before my move driving to another city to acquire a vehicle smaller that the one I reserved. The fact that my reservation was not honored is not acceptable. The moving vehicle is the cornerstone of a major move, and to be told the day beforehand that it was unavailable threw my entire moving plan into chaos.

Rating:

2.0

Was told the fuel would be at 7/8th, there was hardly any fuel. Rude staff.

Rating:

5.0

Was very professional and customer service was great.

Rating:

3.0

Storage Unit I reserved wasn’t available. I had reserved a first floor none climate controlled unit only to find out after driving in from out of state that it wasn’t available. I was told they only had a climate controlled unit which was obviously more expensive. The climate controlled unit wasn’t really necessary for me but I really had no choice at that point. I appreciate that they give you the first month free but with all the issues with truck rental followed by the storage unit I reserved being unavailable I wouldn’t recommend u-haul to anyone.

Rating:

4.0

The prices are kind of high. Especially for the size of the units.

Rating:

5.0

Keep up the Great 😊 Job 🎄🎁

Rating:

5.0

The rates were fair and competitive for the market

Rating:

1.0

I had a damaged storage unit .There was one staff member that was nice...

Rating:

5.0

Very very very great experience.... Tiana was solo helpful and I appreciate the other lady as well but I didn't get her name

Rating:

4.0

Staff is great...however, ratings inlclude conveniencey of facilities. It would be nice to be able to back the truck up to align with the outside storage for onloading/offloading. Instead it inconvenient others who may be trying to get to their storage.

Rating:

2.0

They were nice. But directions were not given properly. I circled the place several times . Had to go back to the office to ask again. Eventually found it. The facility was ran down smelt like cigarettes. Found my storage unit. And it was infested with roaches. Disgusting.

Rating:

3.0

Issue with truck. No one picked up when I called. Please call me at 954.554.6254.

Rating:

5.0

Didn’t receive my promotion for one free month.

Rating:

4.0

Other than the access hours without paying extra, it would be excellent.

Rating:

5.0

The owner Ashley Williams was there when I arrived and quickly help me even with her computer acting up. Thank you Ashley.

Rating:

5.0

Always a wonderful staff at this facility. Would highly recommend!!

Rating:

2.0

We found the staff to be unfriendly and unhelpful in general. Over the years we limited our interactions because it usually led to disappointment. However, the lady working on Sunday when we checked out was especially rude and condescending. We are thankful to never have to go there again.

Rating:

4.0

The storage facility in general was above average based on other storage units I've rented. And the office personnel were extremely professional and efficient. However, I would've liked more office hours, at least Mon -Sat. 9am to 5pm, primarily because of problems with entrance code.

Rating:

5.0

The African-American woman that helped us that day went above and beyond our expectations. She unhooked the trailer for us so we could unload the Uhaul. She then helped hook it back up after we finished unloading. Then when I asked her to drive the vehicle and trailer to get it out of the facility…she did so willingly. She was so helpful. I hope you give her a raise…because she is an amazing employee for Uhaul. Thank you so much.

Rating:

5.0

The girl was very nice and helpful

Rating:

5.0

Tremendous professional service for 6 consecutive years.

Rating:

1.0

Needed an alternative name and telephone to sign up. Prefer to do this alone. Paid online and received a code that did not open the gate and a space that was already occupied. Credit card charged promptly but now still waiting on refund.

Rating:

3.0

Bad customer service.

Rating:

5.0

Cedric and his team rock and all deserve raises

Rating:

4.0

Property did not have any available units the size that I reserved ,but agent at property, found me a unit , alittle bigger and alittle more a month, but I was taking care of

Rating:

5.0

Friendly people

Rating:

1.0

keep trying to charge me when I told them I'm moving out!!!

Rating:

4.0

There were roaches found in our items that were in storage after we got them out from there.

Rating:

5.0

Everyone I encountered was very professional,anknowledgeable, and considerated.I felt apart of a uhaul family in a time where I needed people the most.I am grateful for each employee at this location and the moving company was outstanding.

Rating:

1.0

Online entry failed numerous times. Invalid access given. After hours drop off process was difficult website was not working no on site ppl available QR code on the door for after hours didnt work. Also was directed to 3 different uhaul facilities before we could even get a storage

Rating:

1.0

Roach infestation management was aware of not communicated to me, I called them and spent over an hour on the phone and after 3 calls finally heard from gm. Cube smart is a better option, employees on sight that walk the halls every day

Rating:

5.0

The staff were courteous and professional all the time.

Rating:

2.0

When I called the 800 number I was told that the parking space I reserved was enough room for 2 trucks. I then called the main office and spoke with a woman and she also confirmed the space was large enough for 2 trucks. When my drivers arrived the parking lot was crowded and difficult to maneuver and the space was barely enough to fit 1 truck. I called the main office again and was told the dimensions are misleading and the lot it too tight and they should really update their information. The reservation was cancelled and we were promised a refund.

Rating:

5.0

The gentleman that checked me in is a great asset to your company!!

Rating:

5.0

AAA+

Rating:

5.0

Cedric was very Professional and a friendly. He work very to help me my problem. If I ever need a storage facility I would definitely come back to you. Thank you very much mmm

Rating:

1.0

Called and thought issues was resolved for refund still haven’t received it. Never was able to access storage or sign contract was a horrible experience having with storage

Rating:

5.0

Extremely nice staff and easy to use.

Rating:

5.0

All of the above are great but if I leave in the middle of a rental you don’t offer a prorated refund even though you can immediately rent that unit. I have a problem with this policy and perhaps you might rethink your policy.

Rating:

5.0

The employee that helped me (forgot his name) was very friendly and very helpful

Rating:

5.0

Very professional Good pricing

Rating:

5.0

Very accommodating Thank you.

Rating:

4.0

great job end to end

Rating:

5.0

Scott was nothing short of AMAZING! After a stressful quick move (thanks Coronavirus), we were sent to a couple different uhaul sites (very frustrating). Scott helped so much in choosing the right size unit for my belongings. He also found my missing bank card and contacted me immediately! Would HIGHLY recommend this particular Uhaul location!

Rating:

5.0

Courteous fast and easy

Rating:

5.0

Gr8 Customer Service.

Rating:

5.0

Great customer service skills, always friendly and professional.

Rating:

4.0

Attendant was very helpful.

Rating:

5.0

Outstanding and overall, pleased. Thanks uhaul for everything. I would strongly recommend customers to your service. excellent customer service, quick, fast, friendly and useful.

Rating:

5.0

Perfect service

Rating:

5.0

The Ridgeway's run a tight business for U-Haul

Rating:

5.0

Competitive prices but would like to see better.

Rating:

5.0

very friendly staff, clean facility, easy access

Rating:

5.0

im familiar with the owener MS Barbara and her husband!! so nice!! and polite! and funny!!

Rating:

5.0

Excellent Customer Service

Rating:

5.0

Great staff, very helpful. Easy facility to use.

Rating:

5.0

Very good

Rating:

5.0

The clerk was helpful!

Rating:

5.0

Gr8 Service

Rating:

5.0

Great customer service !

Rating:

4.0

None

Rating:

5.0

Great customer service clean storage unit

Rating:

5.0

I still have three business units. (Duval Teachers United)

Rating:

5.0

Used this facility for years have had no problems wonderful employees thank you

Rating:

2.0

Had to travel very far to get truck. Reservations help desk was very short and wasn’t listening to my preferences.

Rating:

5.0

the storage room I rented was as clean and neat when I removed my stuff out as it was 9 months earlier when I moved my stuff in.

Rating:

4.0

friendly people

Rating:

5.0

Great service, friendly staff, clean units, easy access, convenient location.

Rating:

4.0

Nice place, very convenient. I had a climate controlled unit on the second story. Second story was ok due to cargo elevator access and loaner carts to move goods. Access signing up and out all easy

Rating:

4.0

Nice people

Rating:

4.0

Trailer, RV parking storage could be better maintained.

Rating:

1.0

Read my file if you can't figure it out. Let somebody come in and rent a trailer and still all my stuff out and act like it's no problem

Rating:

5.0

Very helpful staff!

Rating:

5.0

Courteous, helpful, accommodating, and polite. Tim and Barbara should teach a class on customer service! Thank you for taking good care of us.

Rating:

5.0

The management and staff handled all my needs regarding storage and other issues brought to their attention. I had a vey good experience while leasing here

Rating:

5.0

The manager was kind and very helpful, she went out of her way to make sure the transaction went very well. Thanks UHAUL. James K.

Rating:

5.0

Keri was very helpful, courteous, and professional

Rating:

5.0

Great it’s always a pleasure

Rating:

5.0

Keri, the front office associate, did excellent customer service, and had an amazing smile. Her warm, friendly smile and hospitality shows through and helped out in the decision for Uhaul.

Rating:

5.0

Really good service! Nice and helpful staff.

Rating:

5.0

Staff very friendly and helpful.

Rating:

5.0

Front office staff was very friendly and knowledgeable. Always willing to talk to me whether it was to explain something or address billing. Great job & if we ever need storage again we will be back!

Rating:

2.0

Very crowded and disorganized

Rating:

5.0

Thank you so much. I was very pleased

Rating:

5.0

The uhaul company has a very professional, polite and helpful staff. They take pride in helping their customers with whatever issues they may have and they handle it very professionally.

Rating:

5.0

Great company to do business with

Rating:

4.0

Service is very good

Rating:

5.0

The staff was great making sure that I had everything I needed.

Rating:

5.0

The couple that are in the office are wonderful.

Rating:

5.0

They were an amazing help, thanks, God bless.

Rating:

5.0

Exceptionally friendly and helpful staff

Rating:

5.0

Very nice staff!

Rating:

5.0

Great customer service .

Rating:

5.0

The owners are wonderful and very helpful.

Rating:

5.0

Very professional and helpful, would highly recommend the U-Haul Moving and Storage at Phillips & Emerson.

Rating:

4.0

Our experience went well for the most part. We had one issue with the gate not opening, but the courteous staff assisted us & explained what may have caused the issue. Would use this facility again.

Rating:

5.0

I'm a repeat customer, space and truck rental. Barbara and her team are complete professionals.

Rating:

5.0

This is one of the best storage places I ever rented. In the beginning coming from a United States Marine, Former Police Officer. It’s safe and well maintained.😎

Rating:

5.0

Wonderful people...akways willing to help!!!

Rating:

4.0

I liked my rental, everything was good even when i came to check up on things

Rating:

5.0

They have best customer service 👌👌👌👍👍👍👍

Rating:

3.0

Rates increased every year