Customer Reviews for U-Haul Moving & Storage at Phillips & Emerson

1,969 reviews

3435 Phillips Hwy   Jacksonville, FL 32207
(Located just north of Emerson on Phillips Hwy)

(904) 398-3016

View Facility Map

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Sat: 9 am–5 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(904) 398-3016

3435 Phillips Hwy
Jacksonville, FL 32207
(Located just north of Emerson on Phillips Hwy)

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Sat: 9 am–5 pm
  • Sun: 9 am–1 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The attendant was very friendly and helpful..

Vance T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANET J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TELIDA B 
Rating:
5.0

Parking Lot Debri Needs To Be Removed.

Cary L  |  First Impressions 
Rating:
5.0

Thanking you GUYS for GOOD SERVICE...

Telida B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eivan m 
Rating:
5.0

Great storage facility, exceptional staff.

BETTY A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan A  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

LORRAINE E  |  First Impressions 
Rating:
2.0

Driver side mirror was rusted in place making driving the unit difficult and unsafe. Whilst transporting furniture, it began to rain and the cabin of the truck started leaking and soaked our mover.

Ryan B 
Rating:
5.0

Customer did not leave a comment.

Darrell H  |  Overall Experience 
Rating:
5.0

I would like 24 hr access for myself and my friend in the system myself Jose F. Bernal and my friend Dana Biddle.

Dana B  |  First Impressions 
Rating:
1.0

I used the unit for all of 2 weeks. In that 2 week period, 3 times the elevator had problems and didn't work. The last time was while moving out. My roommate got stuck on the elevator and fire department had to get her out. But we ended up being forced to leave the rest of our furniture as we were leaving the state that night and had no way to get the stuff without a working elevator. I moved out mid March and closed it all out with customer service. Now I'm still getting hassled for payment and late fees. Will NEVER USE U-HAUL AGAIN.

Tara F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mariely g  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CARLOS H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles H 
Rating:
5.0

I had a unit here for almost 2 years and never had any issues! The staff was always friendly and helpful!! My things were always safe and I had whole 2 bedroom apartment in there that was never damaged. If I ever need storage services again, I will go here!

Luciano A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tianna w  |  Overall Experience 
Rating:
2.0

The lighting in both units I had for years never was resolved. In the past two years I did not feel SAFE AT ALL. The office hours of operation changed and started closing at 5pm instead of 7pm, And this was huge for me because I did not pay for 24 hour access! It has been extremely difficult to get access to anybody in the office, even with the new changed hours, and I was sick of it. I’ve seen people running a business out of their unit, but never said anything. Obvious drug deals taking place on the inside, and people sleeping in a storage. I do care about our homeless population, but this location has failed with safety and not being available during times posted on the door!. This is a violation of false advertisement. I will never rent with U-Haul storage again after this experience, And I feel I should’ve been compensated for never having lighting in my units for several years when they claimed there was an outage.

Corrine C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charlot m  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Edmond S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caroline A 
Rating:
5.0

The young lady who help.me is an asset to your company professional and courteous

jimmy g 
Rating:
3.0

Trailer was dirty when picked up. This location has a locked gate which makes it difficult to pick up and drop off the trailer.

Steve V 
Rating:
5.0

This was my second time renting from y'all. I have had a great experience at this location.

Donna G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES K  |  First Impressions 
Rating:
3.0

Computer was very slow . did not get a receipt was toid to come by the next day.

anthony w 
Rating:
4.0

Customer did not leave a comment.

Brad F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy R  |  Online Move In 
Rating:
3.0

The only problem I had was I was charged twice!!!!!!!!!

Meshia G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

edelso l 
Rating:
5.0

Customer did not leave a comment.

Darlene D  |  First Impressions 
Rating:
3.0

The elevator above my unit wasn't working. It was exhausting. I had to men I hired to help me thank goodness or I wouldn't of been able to do it myself. I had to tip them a large amount bc of inconvenience. I would of gave 5 stars if not for this.

Heather H  |  First Impressions 
Rating:
5.0

5 Stars

Fresh u  |  Overall Experience 
Rating:
5.0

Great staff

Eugene C  |  Overall Experience 
Rating:
4.0

Marker lights wouldn’t work on the sides

Mark F 
Rating:
5.0

Customer did not leave a comment.

tonya f  |  Overall Experience 
Rating:
5.0

U haul attendant that handled the return was very pleasant and handled the return very professionally. The drop off site was clean and presented a nice appearance. Location was easy to access.

George H 
Rating:
5.0

Customer did not leave a comment.

Rachel V  |  First Impressions 
Rating:
5.0

Customer service at this location was impeccable

Kari C  |  Online Move In 
Rating:
4.0

No Comments

anthony w  |  First Impressions 
Rating:
5.0

Very nice and friendly with good customer service

Clifford B  |  First Impressions 
Rating:
5.0

Jardinay was FANTASTIC all the times we were there, helping us to select the right equipments and being always very gentle and attentive! She is definitely a valuable resource for U-Haul!

Claudio L 
Rating:
5.0

The u-haul representative was wonderfully helpful and knowledgeable. Her friendly service is a credit to you and an encouragement to return. Thank you so much. No one likes to move.

Michael R 
Rating:
5.0

The young lady was very attentive, professional and nice.

Randy A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela C 
Rating:
5.0

Customer did not leave a comment.

Janie J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Awesome workers and customer service

DERRELL B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

christopher c  |  Overall Experience 
Rating:
5.0

I had an amazing great experience with Debbie one of the office employees. She was very helpful, accommodating, and understanding of my situation. I would definitely rate her 10 out of five stars for her customer service. I believe she is a great asset to your place of business.

Cami S  |  Overall Experience 
Rating:
4.0

Nice people but mostly storage so very little room to park trucks.

Wendy B 
Rating:
1.0

The lady working was not very friendly, would not check out the rental at the moment. They charged me for fuel and I returned it with more than I was given. I brought it back 2 days early because I kept getting text messages stating they need equipment at this location. I still got charged full rate.

Jason H 
Rating:
5.0

Customer did not leave a comment.

Pedro R  |  Overall Experience 
Rating:
3.0

My truck was not ready at 9am and I had a reservation

John P 
Rating:
1.0

Open sign was on but no one was there annd anll doors to office were locked. All spots in front of gate were taken except one, too cramped to park easily. Had to wait for someone who has a storage unit at the facility and follow behind them to park with space inside the gate.

John M 
Rating:
3.0

Customer did not leave a comment.

Jason W 
Rating:
3.0

Customer did not leave a comment.

John H 
Rating:
4.0

Customer did not leave a comment.

carolina C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jahaziel G 
Rating:
3.0

Dropped off after hours

David W 
Rating:
5.0

Customer did not leave a comment.

Lacoy R  |  Overall Experience 
Rating:
5.0

The trailer had a flat tire on the way back but the road side assistance was there pretty quickly to resolve it.

adam S 
Rating:
1.0

I reserved a storage unit in advance to unload my truck after a long-distance move from several states away. I checked on and confirmed my reservation the morning of check-in even. I got to the facility and was informed that they didn't have any storage units available and I would need to go to a facility across town in the opposite direction of my new home. The gentleman that assisted me was polite, but the whole thing was absolutely ridiculous and poor form on Uhaul's part. I drove for 2 days and expected my unit to be available, it should have been. I still don't understand why I was able to reserve a unit that didn't exist or why Uhaul would sell the unit out from under me without letting me know.

Breanna B 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G  |  Overall Experience 
Rating:
5.0

I was very satisfied with the service I received from the staff at the office and the customer service line.

elizibeth s  |  Overall Experience 
Rating:
5.0

Staff is nice to work with.

terry R  |  Overall Experience 
Rating:
5.0

Good Service

Fresh u  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wesley g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
2.0

Customer did not leave a comment.

John B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer J 
Rating:
5.0

Wish I had thought of using the storage when renting a truck. Sooooo easy!

John W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christian A 
Rating:
5.0

The General Manager was very nice and helpful.

gloria l  |  First Impressions 
Rating:
5.0

Great service

Jesus R 
Rating:
5.0

Customer did not leave a comment.

Dianne R 
Rating:
1.0

The return location was not open for the return (it was after hours so this was expected) but there was no gate code given in advance and when I reached out to customer service, the code provided did not work. They could not get a code that worked and I had no where to park a 26ft truck overnight. The next day there was no one in the office when the office said it would I be open. It was inconvenient and disappointing.

JAMIE T 
Rating:
5.0

Danielle was very friendly and professional. She definitely helped to make my move less stressful as possible. All with a smile! Thanks Danielle

Amicia M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

Todd R 
Rating:
5.0

In my opinion nothing. everything was fine.

DWAYNE L 
Rating:
4.0

Customer did not leave a comment.

Paige M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Jamar P 
Rating:
5.0

Customer did not leave a comment.

Antoinette C 
Rating:
5.0

Great customer service by the young lady who checked me in

Adam G 
Rating:
3.0

Customer did not leave a comment.

AARON M 
Rating:
5.0

Customer did not leave a comment.

Joyce M 
Rating:
4.0

Customer did not leave a comment.

Carmen T  |  Overall Experience 
Rating:
5.0

Just keep hiring people like Jarnay Dumas in Jacksonville Florida.

virginia d 
Rating:
5.0

Customer did not leave a comment.

jocelyn w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amelia B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele L 
Rating:
5.0

Customer did not leave a comment.

Donna G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dean B 
Rating:
5.0

Customer did not leave a comment.

Lena H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael E 
Rating:
5.0

Super!!! :)

Vadim K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara W 
Rating:
5.0

Customer did not leave a comment.

Lynne B  |  First Impressions 
Rating:
5.0

Very nice the people who attend there.

Roberto H 
Rating:
5.0

Customer did not leave a comment.

Thomas S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

felicia b  |  Overall Experience 
Rating:
1.0

If uhaul staff is not going to be able to be on-site for a return to location in the middle of the day then this should be the first thing flagged Prior to renting. Especially if it is an Web rental.

kevin c 
Rating:
5.0

Great customer service very knowledgeable thanks

Marshall P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector H 
Rating:
3.0

Customer did not leave a comment.

Lish A 
Rating:
5.0

The guy that helped me was very professional.

Ed T 
Rating:
5.0

Staff was friendly and welcoming

Lakisha F 
Rating:
5.0

I just want to say that my entire experience with Uhaul was very good. Each person I talked with from beginning to end was concerned about me being a satisfied customer. We did have a few things happen but they were taken care right away and we ended up having a move. Thanks so much for all your help.

elizibeth s  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mark c 
Rating:
1.0

The lady who receives you when you go to rent does not treat you well. In my case, I don't speak much English. I feel the indifference and mockery for not speaking English. In fact, this last time I rented the van, they overcharged me and I decided not to rent uhaul anymore because they have lousy customer service. I don't recommend it to anyone.

reinier s 
Rating:
5.0

Customer did not leave a comment.

LISA A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teana M  |  Overall Experience 
Rating:
5.0

FYI I seen the storage facility and the storage unit I was assigned to but I did not need it. I was approved for an apartment and spoke to someone in customer service.

sean j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seth S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lew A  |  Overall Experience 
Rating:
2.0

The elevator button was missing and several times i got stuck and had to wait for someone to call it down to get to my car.

Catherine F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aunterial W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George W 
Rating:
5.0

Customer did not leave a comment.

Andrea K 
Rating:
3.0

I really never used the storage building. I got it in case I needed it but I didn't. David Jackson

david j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seth S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seth S 
Rating:
5.0

My experience has been great, good customer service over the months I rented my storage…thank you!

Christine V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA I  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B 
Rating:
3.0

The only thing or complaint I have with U-Haul is the disrespect that we received from one of your employees I don't know his name he just is a very tall African-American man that was on duty on the 2nd between the hours of 7:00 a.m. and 5:00 p.m. other than that my experience was very good and I will rent from U-Haul again either a truck or storage thank you have a blessed day.

Veronica H  |  Overall Experience 
Rating:
5.0

Very helpful

Tillman W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vitali A 
Rating:
5.0

The employees were wonderful and extremely helpful. The place was immaculately clean on a daily basis. I would highly recommend this facility to anyone. And I will gladly return if I have need of another unit

RUBY G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lou M 
Rating:
4.0

Customer did not leave a comment.

Simone R  |  Overall Experience 
Rating:
4.0

I never had any issues with this facility. I appreciated tha clean restroom facilities.

ROLANDA P  |  Overall Experience 
Rating:
5.0

The team member you have at this location.is outstanding.

Philip P 
Rating:
5.0

Customer did not leave a comment.

Jeremiah B 
Rating:
3.0

Customer did not leave a comment.

Lisa B  |  Overall Experience 
Rating:
3.0

We’ve noticed in the last year or so that the upkeep has not been the same. We always had to search for a cart and sometimes would not find one. The elevator buttons are missing. We had to use a key or pen to push the button. We have never liked how we have to get out of our car to use the code to open the gate. And we did not want to pay more for a remote to keep up with. We never saw any employees except for the day we cleaned our storage unit out. A guy with a cart was sure to tell us we could not leave a broken frame. We knew that, we had to set it down to bring our cart full down and get a broom.

Kathleen E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LORENA C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID B  |  Overall Experience 
Rating:
1.0

See above

Deborah B 
Rating:
4.0

Customer did not leave a comment.

Stephen H 
Rating:
5.0

Customer did not leave a comment.

Lindsay A 
Rating:
5.0

Customer did not leave a comment.

MARK B 
Rating:
5.0

Everything is to my satisfaction.

Michaelena L  |  First Impressions 
Rating:
1.0

There was no truck there for me even though I reserved the truck over a month in advance. Then I had to go to another location which delayed everything by almost a half a day and I lost money for a day of work

Michael K 
Rating:
5.0

Customer did not leave a comment.

LIONEL G  |  First Impressions 
Rating:
5.0

The employee that was on duty was Very professional, kind, courteous, friendly knowledgeable and pleasant with a smile. I felt such a Warm atmosphere as I entered the office. She greeted me with such warmth

margaret d  |  First Impressions 
Rating:
5.0

Everything was awesome

Jose G 
Rating:
1.0

Customer did not leave a comment.

MONEAK K  |  Overall Experience 
Rating:
1.0

The person on duty when I picked it up refused to help me because I was “white” (he was a black male). The keys were no place to be found as they weren’t using the key lock box. I had a horrible time getting into the facility (locked gate) or leaving. Fortunately, another customer in a storage unit let me in and out with the truck after the black male finally gave me the keys and called me a “white idiot”.

John B 
Rating:
5.0

We lost the air conditioner half way to our destination in Florida. Not so good. Was hot that day. The truck was clean. Your made us go 10-15 minutes out of our way to pick up the truck at a different location then we booked.

Nicolas C 
Rating:
5.0

Outstanding Staff. They need more money or at least a Christmas bonus. I observed them fix alot of problems for the customers on the phone when visiting the facility even when the customer is upset. They always try to resolve any problems before they get blown up. Ms. Jennings and Ms. Dumas Outstanding.

Donnie R  |  Overall Experience 
Rating:
5.0

I just was upset the unit was to small.

Danika C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan M 
Rating:
3.0

There is a rat in a box in the hallway and the smell is horrible. Someone needs to get it out or the smell will get into all of the items in the unit. Other than that the service is Great!

Mary T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marlin B 
Rating:
5.0

Customer did not leave a comment.

EDWARD P  |  Overall Experience 
Rating:
1.0

I dropped my vehicle off to receive a $1300 bill. I drove approximately 60 miles. This is insane. I've spoke with the manager Danielle and it's been a week and I am still waiting for this to be resolved. Poor mileage record keeping of this kind is not a way to handle business and no follow up after is even worse.

Deborah M 
Rating:
5.0

Customer did not leave a comment.

Justin B 
Rating:
4.0

In the beginning there were flat bed carts to help move items. Several were available in the immediate area. Today, I spend 5-10 minutes hunting for one and usually cannot find one. I en up taking my own dolly. Office staff said they were all stolen or broken with no time frame to replace. Not a great ending.

Marcus D  |  Overall Experience 
Rating:
1.0

You should check the battery at appropriate times. I lost 5 hrs of journey because of battery down.

Venkata K 
Rating:
4.0

I had the unit almost 1 year and asked several times to have the light in my unit fixed but it was never addressed! But with that said it was the cleanest storage facility I have ever used.

Wendy L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Louis R 
Rating:
1.0

Customer did not leave a comment.

Skylar F 
Rating:
5.0

Customer did not leave a comment.

William R 
Rating:
5.0

Always peaceful, with no hassle. It's a no brainer

summer c 
Rating:
5.0

Customer did not leave a comment.

Leo L 
Rating:
1.0

I was charged $20.00 dollars extra for turning in the truck before the time had expired.. The link that was sent to me had expired and would not let me in to returned the truck.. I was not informed that there was a time limit for the link. I was on hold with your customer service for over 35 minutes waiting to talk to someone . When I told them about my situation and that I had tried uhaul .com to turn the truck in . They still wanted me to try again instead of taking care of them problem . No uhaul .com would not let turn in the truck.. You should have a separate key pad with a code to type in at your location when returning trucks after closing hours and to record your return time.

NATHANIEL P 
Rating:
5.0

Customer did not leave a comment.

Carla H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven W 
Rating:
5.0

Customer did not leave a comment.

David B  |  Overall Experience 
Rating:
5.0

Ms Williams deserve a promotion. When I checked out, very nice and excellent service.

Kenneth S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Za A 
Rating:
5.0

While assessing the vehicle it appeared to be in good order. After loading the truck an hauling my personal items. It rained. It poured inside the cabin and in the back all over my personal items.

CANDACE K 
Rating:
4.0

Customer did not leave a comment.

terica s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

winston l  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Betty G  |  First Impressions 
Rating:
5.0

Staff was great.

James S 
Rating:
5.0

Very quick and efficient return. No complaints.

Kara C 
Rating:
5.0

Good Service.

Lavar F 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

The last at the desk was so kind.

Kiana S 
Rating:
5.0

Customer did not leave a comment.

Matthew S 
Rating:
5.0

Great job

VALERIE M  |  First Impressions 
Rating:
3.0

Better truck maintenance. Had to make cross country trip with truck had 71000 miles on it with dry rot rear tires. Had to blowouts during trip, I feel haul puts customer in jeopardy with poorly maintained vehicles.

michael k 
Rating:
5.0

My move in was great, however somebody blocked the entrance off with another U-Haul and caused kaos

Tamaria P  |  First Impressions 
Rating:
5.0

Ease of rental was excellent

Rick P 
Rating:
3.0

Although the closing time was 5pm, no one was available at the office or gate . Had to return at different location

George K 
Rating:
5.0

Customer did not leave a comment.

Cynthia C 
Rating:
5.0

Danielle was AMAZING and sooo helpful. I just moved from IL and when I called uhaul to book everything they screwed up my storage reservation and had me booked at the wrong place. Danielle jumped right in to save the day. I couldn't be more appreciative. The people at the actual facilities are great. But when you call Uhaul to book anything it's usually a mess. I'm truly Thankful for Danielle as she was a true lifesaver for me.

melissa d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronel L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark K 
Rating:
5.0

Tianna was very helpful for me and explained the process so well! I really appreciated her help and friendliness

Jennifer W  |  Online Move In 
Rating:
5.0

The Representative was very professional and courteous, she explained everything about the contract in detail and was very knowledgeable and helpful as well. I would recommend this facility to anyone needing their services.

EDWARD P  |  First Impressions 
Rating:
5.0

The front desk employee was friendly and guided me to return my uhaul

Ryan V 
Rating:
5.0

Customer did not leave a comment.

Hasan S 
Rating:
5.0

Easy and fast. Will use again

Christie R 
Rating:
4.0

They could be more friendly

Jacinto G 
Rating:
3.0

I have had non-stop issues since the day I made the reservation until today when I returned the final item. From rude workers/staff, incorrect information, being told they didn't receive equipment after it was returned, scheduling two different locations (in sererate cities)at the same time on the same day for picking up different equipment, being told i couldnt return because they didnt expect it on that day, etc...🙄 is just SOME of what I've had to deal with in the past month since the reservation was made. It has been absolutely ridiculous!! Way too expensive for this type of hassle and amount of stress. Truck was in good shape and trailer worked well at least, however...again, way too expensive for this level of stress.

Lori T 
Rating: