Customer Reviews for U-Haul Moving & Storage at Phillips & Emerson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Phillips & Emerson

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Arlene E. | Overall Experience |
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Customer did not leave a comment.

Thomas C.
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Customer did not leave a comment.

Andrew B.
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Excellent help with every step of our move, so thankful for your staff and location.

Randall R.
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Customer did not leave a comment.

JOSLEEN C. | Overall Experience |
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Customer did not leave a comment.

Edward S.
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She was incredibly helpful.

WILLIAM P.
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Customer did not leave a comment.

Sammuel C.
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Customer did not leave a comment.

Kathy F. | Overall Experience |
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The staff were courteous and professional all the time.

CANDACE D. | First Impressions |
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Customer did not leave a comment.

Kenneth T.
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Everything was good

Miranda A.
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Perhaps clarity - matching the signage with what is shown on the website would help.

David A P.
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Nothin

Syed A.
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The sales agent was friendly and knowledgeable. Please recognize her.

dehidry G.
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Customer did not leave a comment.

Tiffany M. | Online Move In |
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Customer did not leave a comment.

Hilary S. | Online Move In |
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When I called the 800 number I was told that the parking space I reserved was enough room for 2 trucks. I then called the main office and spoke with a woman and she also confirmed the space was large enough for 2 trucks. When my drivers arrived the parking lot was crowded and difficult to maneuver and the space was barely enough to fit 1 truck. I called the main office again and was told the dimensions are misleading and the lot it too tight and they should really update their information. The reservation was cancelled and we were promised a refund.

Amelia R.
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The staff was very friendly.

Angela W.
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Rep who was onsite was so nice!

Thomas S.
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Customer did not leave a comment.

JAVIER G. | First Impressions |
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Customer did not leave a comment.

Tiffany M.
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Customer did not leave a comment.

Michael W.
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Customer did not leave a comment.

RYAN F.
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Customer did not leave a comment.

jeffrey H.
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Customer did not leave a comment.

lalisa P.
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Customer did not leave a comment.

Soraya A B.
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Well...I did a contact less rental since I am a high risk for covid 19 and was obligated to go inside the office to get the keys. I think contact less should be no contact at all.

Trey K.
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Personnel was rude and not friendly.

Vanetta T.
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I made my reservation online for the location that is literally 50 feet from where I live. However, it was changed to a location 30 minutes away without anyone letting me know the reason or discussing the change, twice. I finally called and was able to get my rental for a different day and location. It turns out the vehicle was not available at the location I selected. However, the online system still allowed me to make the reservation. The new location chosen was Philips Highway and Emerson. The rental process was smooth. However, the return process was not. I waited in the cold (48 degrees) for an hour and half until the staff returned. I called the local number that transferred me to the main number. They were able to call the location manager who said she was on her way but did not show up after 20 minutes. So I called again and was told she said she was on the premise but in the storage. However, that was not true. She was not on the premise, which can be confirmed by their cameras. The sign on the door said they were out for lunch until 1:50. The location was supposed to be open until 5 pm. I arrived at 2:38 pm and the staff did not return until 3:53 pm. The manager expressed her irritation that I did not want to just leave the key in the drop box. She was clearly annoyed with me for being called while she was away from the premise. Her incessant use of the word Sweetie after every thing she says is unprofessional and comes across as condescending. After this experience, I am not sure I would use U-Haul again. I know I will not use this location.

Lizajo M.
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Cedrick was so friendly and really helpful! I will use this location all the time going forward! Thanks!

Tony B. | Overall Experience |
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The gentleman that checked me in is a great asset to your company!!

debbie R.
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The woman in the office was nice & friendly.

VINUC P.
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Everything was fine! Thx very much! 👍

Ethel H.
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Friendly personnel and professional also.

Steven B. | Overall Experience |
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AAA+

Selena H.
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Customer did not leave a comment.

celia W.
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Customer did not leave a comment.

ANASTASIA Y.
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Customer did not leave a comment.

FELIX G.
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Customer did not leave a comment.

JIM V. | Overall Experience |
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Cedric was very Professional and a friendly. He work very to help me my problem. If I ever need a storage facility I would definitely come back to you. Thank you very much mmm

Paige F. | Overall Experience |
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Customer did not leave a comment.

DWAYNE L.
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SERVICE WAS 6 STARS

Toyia S. | Online Move In |
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Called and thought issues was resolved for refund still haven’t received it. Never was able to access storage or sign contract was a horrible experience having with storage

MOSES C.
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Customer did not leave a comment.

greg S.
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Customer did not leave a comment.

tia b. | First Impressions |
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Customer did not leave a comment.

Yolanda P.
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Excellent customer service. Do not change anything.

James G.
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I scheduled the truck on a Tuesday or Wednesday for a Saturday pick up at 8am. The truck was not ready at 8am due to a late return the previous day. This was not the fault of the U haul employee and he did knock off 10 dollars from my price as a result of have delaying my pick up till 930 am.

JACOB H.
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Customer did not leave a comment.

BRIAN H.
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Customer did not leave a comment.

Michael H.
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Cedrick was great and very helpful. The location is clean and well maintained. I would definitely use this location again and recommend it to friends.

Randy L.
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All the employees were awesome! Customer parking is very limited and was a problem at pickup. I was disappointed that moving boxes were not available because the box room was being renovated. We had to make a another stop to get supplies.

derald w. | Overall Experience |
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Customer did not leave a comment.

Tracy M.
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Customer did not leave a comment.

Aaliaya P. | Overall Experience |
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Extremely nice staff and easy to use.

TKeya H.
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The Manager At 3435 Phillips Hey Jacksonville FL 32207 Was Great!

Eddie W.
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This location requires a gate code to get in the gate after hours. The clerk who waited on me didn't explain or give instructions what to do joe how to get in the gate had I dropped off the equipment after hours. Also, my personal car was parked on the property behind the gate. There was another customer on the property who let me in.

Keith T.
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Customer did not leave a comment.

Andy G.
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Customer did not leave a comment.

Ray M.
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Customer did not leave a comment.

Robert W.
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Customer did not leave a comment.

mike P.
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Absolutely flawless customer service and clean new vehicle. I would highly recommend to anyone.

Karen S.
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Customer did not leave a comment.

Ashley C.
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Customer did not leave a comment.

bruce T.
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Customer did not leave a comment.

Aretha F.
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Customer did not leave a comment.

Eleanor W.
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Customer did not leave a comment.

Christopher R. | Overall Experience |
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All of the above are great but if I leave in the middle of a rental you don’t offer a prorated refund even though you can immediately rent that unit. I have a problem with this policy and perhaps you might rethink your policy.

TIFFANY Y.
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Customer did not leave a comment.

GARY B.
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All my years of dealing with UHaul this was the fastest check out and return I've ever experienced. And I even arrived early to pick up my van. I will use this location from now on.

christophrer P.
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I went to for U-Haul‘s on Saturday morning and upon the fifth one was this location and they were able to get me a U-Haul even though the lady who was working by herself with no help she was very overwhelmed a lot of trucks have been dropped off the night before but she handle business and took care of things on top of that she had a customer that was in front of me who was yelling and screaming and cussing and she handled it very professional I will be back on my next move to get a U-Haul from this location thank you for all y'all‘s help upon return of the U-Haul the guy who returned it was very very nice And friendly excellent Summer service very happy

Duraid A.
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Bad office management, waited too long for someone to open the gate in and out of the location.

FATIMA R.
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The fuel tank was 1/2 but they put in the paper that was almost full

Kodiak L.
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This is my first time using your service. The dolly I requested wasnt in my truck (thry gave me the wrong one) Your website didn't work so I could not return my truck. When i called your help line i waited almost a full half hour (27 mins) on hold before anyone picked up. Then the man i talked to seemed only interested in trying to sell me something first (storage, that i didn't want or need). I will probably never use you again. Oh and the last thing, how do your trucks only get about 4-5 miles to the gallon? I know i drove on the interstate, but i put 40 dollars worth of gas in at 2.05 a gallon, and only went about 80-100 miles.

GEORGE M.
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Excellent

Ashleigh N.
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Customer did not leave a comment.

WILLIAM M.
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Customer did not leave a comment.

Kevin M.
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Customer did not leave a comment.

derald W.
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Good service

jessica A.
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Customer did not leave a comment.

tiffany t. | First Impressions |
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Customer did not leave a comment.

james S.
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Customer did not leave a comment.

ROBERT M.
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Had problem with the sliding door going up and down. other than that everything went excellent.

kim C.
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Cedrick is the man!! Best service ever.

Dan J.
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NOT

Justin K. | Overall Experience |
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The employee that helped me (forgot his name) was very friendly and very helpful

Angel R C.
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Customer did not leave a comment.

JAMES J. | Overall Experience |
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Very professional Good pricing

Antonisha J.
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Customer did not leave a comment.

Kristine E.
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The truck broke down twice and was infested with ants.

Sukhwinder S.
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Customer did not leave a comment.

LISA F. | Overall Experience |
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Customer did not leave a comment.

Sukhwinder S.
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Customer did not leave a comment.

patricia F.
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nope it was quick and easy. small location but get there early and it goes quickly and easy drop off if before they close

anthony R.
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The employee working the front desk was not knowledgeable about anything and overly worked. The vehicle they saved for me was unservicable.

Christian V.
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No place to drop off truck and I was over charged $170.00

Andrew F.
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Customer did not leave a comment.

SHANTOYA H.
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Customer did not leave a comment.

walter b. | Overall Experience |
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Customer did not leave a comment.

DENNIS C. | Overall Experience |
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Customer did not leave a comment.

JAMES J. | First Impressions |
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Very accommodating Thank you.

john V.
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Customer did not leave a comment.

Lori M.
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The man that helped us check out was very kind and so professional. Best customer service ever!

James P.
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Not enough place to park trucks on return.

Kevin X.
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Customer did not leave a comment.

Ryan A.
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You need to be at the business when it's supposed to be open so people can get what they reserved and no one was there. We tried to extend our rental and NO ONE answered then either. The employee who gave us our rental was RUDE. Will NEVER use this establishment again.

Roy E.
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Customer did not leave a comment.

Preston R.
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Excellent agent on duty. Good customer service. Very efficient and friendly.

BRUCE B.
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Customer did not leave a comment.

chase H.
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Very good service

donald E.
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Customer did not leave a comment.

stephane W.
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Nice and courteous employees

dave W.
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Customer did not leave a comment.

Kimberly M.
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Customer did not leave a comment.

Dora R. | Overall Experience |
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Customer did not leave a comment.

Jonathan C.
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Sarah H.
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Bryce was so kind and helpful. Excellent customer service. Thanks for great customer experience, Bryce!!

Andrew M.
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We arrived during operating hours and no one was there. After calling and knocking for 15 minutes someone finally showed up. When he did and I asked him where to drop off the uhaul trailer he said he was going to eat his food first then come back and help. He was not helpful and we dropped the trailer of and did the self return. I will not use uhaul again.

ROBERT S. | Overall Experience |
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Customer did not leave a comment.

Celia W.
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Customer did not leave a comment.

Marisol E.
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Customer did not leave a comment.

John L.
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Customer did not leave a comment.

Marisol E.
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Customer did not leave a comment.

zalika T.
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Customer did not leave a comment.

SYDNEY J. | Overall Experience |
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great job end to end

Kristen W. | Overall Experience |
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Customer did not leave a comment.

Eric L.
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Great location for truck rental. Friendly, professional, accommodating managers and employees. Highly recommend.

michelle r. | First Impressions |
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Scott was nothing short of AMAZING! After a stressful quick move (thanks Coronavirus), we were sent to a couple different uhaul sites (very frustrating). Scott helped so much in choosing the right size unit for my belongings. He also found my missing bank card and contacted me immediately! Would HIGHLY recommend this particular Uhaul location!

kumar s. | First Impressions |
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Courteous fast and easy

DAVID F. | Overall Experience |
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Gr8 Customer Service.

Ayeda s. | Overall Experience |
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Great customer service skills, always friendly and professional.

Dawn D. | Online Move In |
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Attendant was very helpful.

Carla M. | First Impressions |
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Outstanding and overall, pleased. Thanks uhaul for everything. I would strongly recommend customers to your service. excellent customer service, quick, fast, friendly and useful.

April W. | First Impressions |
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Perfect service

Jane Y. | Overall Experience |
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The Ridgeway's run a tight business for U-Haul

rob b. | Overall Experience |
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Competitive prices but would like to see better.

KEITH P. | Overall Experience |
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very friendly staff, clean facility, easy access

Courtney R. | Overall Experience |
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im familiar with the owener MS Barbara and her husband!! so nice!! and polite! and funny!!

Antonio H. | Overall Experience |
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Excellent Customer Service

kaitlin w. | Overall Experience |
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Great staff, very helpful. Easy facility to use.

Ruthann J. | Overall Experience |
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Very good

Valeria H. | First Impressions |
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The clerk was helpful!

DAVID F. | First Impressions |
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Gr8 Service

Leidy m J. | Overall Experience |
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Great customer service !

Sylvia w. | First Impressions |
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None

Melany M. | First Impressions |
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Great customer service clean storage unit

BETTY T. | Overall Experience |
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I still have three business units. (Duval Teachers United)

WANDA T. | Overall Experience |
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Used this facility for years have had no problems wonderful employees thank you

Latoya Y. | First Impressions |
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Had to travel very far to get truck. Reservations help desk was very short and wasn’t listening to my preferences.

Michael I. | Overall Experience |
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the storage room I rented was as clean and neat when I removed my stuff out as it was 9 months earlier when I moved my stuff in.

Sandra P. | Overall Experience |
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friendly people

George Z. | Overall Experience |
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Great service, friendly staff, clean units, easy access, convenient location.

William R. | Overall Experience |
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Nice place, very convenient. I had a climate controlled unit on the second story. Second story was ok due to cargo elevator access and loaner carts to move goods. Access signing up and out all easy

Sandra P. | First Impressions |
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Nice people

DARREN P. | Overall Experience |
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Trailer, RV parking storage could be better maintained.

JOHN C. | Overall Experience |
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Read my file if you can't figure it out. Let somebody come in and rent a trailer and still all my stuff out and act like it's no problem

Kathleen h. | Overall Experience |
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Very helpful staff!

thomas b. | Overall Experience |
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Courteous, helpful, accommodating, and polite. Tim and Barbara should teach a class on customer service! Thank you for taking good care of us.

K3 A. | Overall Experience |
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The management and staff handled all my needs regarding storage and other issues brought to their attention. I had a vey good experience while leasing here

James K. | First Impressions |
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The manager was kind and very helpful, she went out of her way to make sure the transaction went very well. Thanks UHAUL. James K.

William R. | First Impressions |
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Keri was very helpful, courteous, and professional

Tiffany T. | Overall Experience |
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Great it’s always a pleasure

Robert M. | Overall Experience |
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Keri, the front office associate, did excellent customer service, and had an amazing smile. Her warm, friendly smile and hospitality shows through and helped out in the decision for Uhaul.

Paola E. | First Impressions |
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Really good service! Nice and helpful staff.

JOYCE R. | Overall Experience |
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Staff very friendly and helpful.

PAUL S. | Overall Experience |
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Front office staff was very friendly and knowledgeable. Always willing to talk to me whether it was to explain something or address billing. Great job & if we ever need storage again we will be back!

gary s. | Overall Experience |
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Very crowded and disorganized

summer c. | Overall Experience |
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Thank you so much. I was very pleased

Stephanie W. | Overall Experience |
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The uhaul company has a very professional, polite and helpful staff. They take pride in helping their customers with whatever issues they may have and they handle it very professionally.

Lisa H. | Overall Experience |
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Great company to do business with

Coleman w. | First Impressions |
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Service is very good

ANTHONY D. | Overall Experience |
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The staff was great making sure that I had everything I needed.

Patrice N. | Overall Experience |
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The couple that are in the office are wonderful.

Freddie H. | Overall Experience |
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They were an amazing help, thanks, God bless.

Todd S. | Overall Experience |
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Exceptionally friendly and helpful staff

Denise O. | Overall Experience |
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Very nice staff!

Stephanie W. | Reservation |
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Great customer service .

Lisa N. | Overall Experience |
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The owners are wonderful and very helpful.

Randy D. | Reservation |
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Very professional and helpful, would highly recommend the U-Haul Moving and Storage at Phillips & Emerson.

sylvia m. | Overall Experience |
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Our experience went well for the most part. We had one issue with the gate not opening, but the courteous staff assisted us & explained what may have caused the issue. Would use this facility again.

William C. | Overall Experience |
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I'm a repeat customer, space and truck rental. Barbara and her team are complete professionals.

james w. | Overall Experience |
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This is one of the best storage places I ever rented. In the beginning coming from a United States Marine, Former Police Officer. It’s safe and well maintained.😎

TERRY W. | Overall Experience |
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Wonderful people...akways willing to help!!!

sakiyah j. | Overall Experience |
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I liked my rental, everything was good even when i came to check up on things

CHANTAL N. | Overall Experience |
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They have best customer service 👌👌👌👍👍👍👍

ROBIN G. | Overall Experience |
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Rates increased every year

Adriane W. | Overall Experience |
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Staff is very friendly, quick and efficient.

No reviews have been submitted for this location.

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