Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff were courteous and professional all the time.
When I called the 800 number I was told that the parking space I reserved was enough room for 2 trucks. I then called the main office and spoke with a woman and she also confirmed the space was large enough for 2 trucks. When my drivers arrived the parking lot was crowded and difficult to maneuver and the space was barely enough to fit 1 truck. I called the main office again and was told the dimensions are misleading and the lot it too tight and they should really update their information. The reservation was cancelled and we were promised a refund.
The gentleman that checked me in is a great asset to your company!!
AAA+
Cedric was very Professional and a friendly. He work very to help me my problem. If I ever need a storage facility I would definitely come back to you. Thank you very much mmm
Called and thought issues was resolved for refund still haven’t received it. Never was able to access storage or sign contract was a horrible experience having with storage
Extremely nice staff and easy to use.
All of the above are great but if I leave in the middle of a rental you don’t offer a prorated refund even though you can immediately rent that unit. I have a problem with this policy and perhaps you might rethink your policy.
The employee that helped me (forgot his name) was very friendly and very helpful
Very professional Good pricing
Very accommodating Thank you.
great job end to end
Scott was nothing short of AMAZING! After a stressful quick move (thanks Coronavirus), we were sent to a couple different uhaul sites (very frustrating). Scott helped so much in choosing the right size unit for my belongings. He also found my missing bank card and contacted me immediately! Would HIGHLY recommend this particular Uhaul location!
Courteous fast and easy
Gr8 Customer Service.
Great customer service skills, always friendly and professional.
Attendant was very helpful.
Outstanding and overall, pleased. Thanks uhaul for everything. I would strongly recommend customers to your service. excellent customer service, quick, fast, friendly and useful.
Perfect service
The Ridgeway's run a tight business for U-Haul
Competitive prices but would like to see better.
very friendly staff, clean facility, easy access
im familiar with the owener MS Barbara and her husband!! so nice!! and polite! and funny!!
Excellent Customer Service
Great staff, very helpful. Easy facility to use.
Very good
The clerk was helpful!
Gr8 Service
Great customer service !
None
Great customer service clean storage unit
I still have three business units. (Duval Teachers United)
Used this facility for years have had no problems wonderful employees thank you
Had to travel very far to get truck. Reservations help desk was very short and wasn’t listening to my preferences.
the storage room I rented was as clean and neat when I removed my stuff out as it was 9 months earlier when I moved my stuff in.
friendly people
Great service, friendly staff, clean units, easy access, convenient location.
Nice place, very convenient. I had a climate controlled unit on the second story. Second story was ok due to cargo elevator access and loaner carts to move goods. Access signing up and out all easy
Nice people
Trailer, RV parking storage could be better maintained.
Read my file if you can't figure it out. Let somebody come in and rent a trailer and still all my stuff out and act like it's no problem
Very helpful staff!
Courteous, helpful, accommodating, and polite. Tim and Barbara should teach a class on customer service! Thank you for taking good care of us.
The management and staff handled all my needs regarding storage and other issues brought to their attention. I had a vey good experience while leasing here
The manager was kind and very helpful, she went out of her way to make sure the transaction went very well. Thanks UHAUL. James K.
Keri was very helpful, courteous, and professional
Great it’s always a pleasure
Keri, the front office associate, did excellent customer service, and had an amazing smile. Her warm, friendly smile and hospitality shows through and helped out in the decision for Uhaul.
Really good service! Nice and helpful staff.
Staff very friendly and helpful.
Front office staff was very friendly and knowledgeable. Always willing to talk to me whether it was to explain something or address billing. Great job & if we ever need storage again we will be back!
Very crowded and disorganized
Thank you so much. I was very pleased
The uhaul company has a very professional, polite and helpful staff. They take pride in helping their customers with whatever issues they may have and they handle it very professionally.
Great company to do business with
Service is very good
The staff was great making sure that I had everything I needed.
The couple that are in the office are wonderful.
They were an amazing help, thanks, God bless.
Exceptionally friendly and helpful staff
Very nice staff!
Great customer service .
The owners are wonderful and very helpful.
Very professional and helpful, would highly recommend the U-Haul Moving and Storage at Phillips & Emerson.
Our experience went well for the most part. We had one issue with the gate not opening, but the courteous staff assisted us & explained what may have caused the issue. Would use this facility again.
I'm a repeat customer, space and truck rental. Barbara and her team are complete professionals.
This is one of the best storage places I ever rented. In the beginning coming from a United States Marine, Former Police Officer. It’s safe and well maintained.😎
Wonderful people...akways willing to help!!!
I liked my rental, everything was good even when i came to check up on things
They have best customer service 👌👌👌👍👍👍👍
Rates increased every year
Staff is very friendly, quick and efficient.
