Outstanding Customer service
DURAID ACustomer Reviews for U-Haul Moving & Storage at Phillips & Emerson
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The management team were knowledgeable and helpful, and we thank them, sincerely Joseph Ragusa
joseph r | Overall ExperienceWould never recommend anybody to go to that spot never experience with them was the worst that I've ever had with a U-Haul place racist disrespectful
marlon r | Overall ExperienceThe staff was friendly and helpful.I recommend yo facto all my friends. Thank you later
MICHAEL M | Overall ExperienceI'm in the military and not always available to access my unit. Shawnda and her staff have always been able to assist me with any questions and quickly resolve any issues over the phone or in person when needed. I've had ongoing issues with the Uhaul website but overall no issues with renting and storage needs at this location. I'd highly recommend them and will use them again.
Davin W | Overall ExperienceAwesome
maurice w | First ImpressionsCustomer service was excellent
carla t | First ImpressionsThe manager and the assistant manager were extremely helpful. Amazing would definitely refer them to other people. The place was very clean. I felt secure amazing storage facility.
Sonia R | Online Move InThis uhaul is so much friendly then the one down the road the service I would recommend this uhaul to everyone I know and thank you for your service
Antonio T | First ImpressionsUnfortunately, this location I didn’t have a good experience from the local manager, something very simple to fix the issue, she approached herself very rude upset with no reason, I know people at the front desk have to deal with so many type of the customers but in my case was different I just looking for a help to resolve a problem with my RV. Unfortunately, the manager from this location, she’s not good at all as a manager very rude, unprofessional
DIEGO M | Overall ExperienceVery professional staff
mark c | Overall ExperienceLike your facility!
ROBERT T | First ImpressionsTried to check the truck in but it’s not letting me do the login in part it’s still comin up As the Dante name but the truck was dropped off like 815 pm keys returned in drop box
quamesha a | First ImpressionsWent smoothly.
william h | Overall ExperienceShawnda Carter is excellent, and a pleasure to work wkth.
MICHAEL P | First ImpressionsProfessional Friendly Convenient location & hours On site residents Secure Clean & tidy
ernest m | First ImpressionsProfessional, Friendly, Knowledgeable & Onsite.
ERNEST M | Overall ExperienceOther then the elevator company messing up. The store manager is awesome handle every concern ASAP and was a great person.
Edwin R | Overall ExperienceYour staff has excellent customer service. If I need storage again I would go there. Very kind and helpful. Thank you so much.
Shirley L | Overall ExperienceAnytime storage
eddie m | Overall ExperienceThanks for great service
SONYA H | Overall ExperienceStaff was great and very helpful!!
jonathan t | Overall ExperienceI never had to worry about my household good. My only problem was I left the storage unit 3 weeks before the next payment was due and I didn’t get a refund of the previous month I paid for. I was told I can call corporate and see what they say about my money.
ALYSHA D | Overall ExperienceI rented a unit at U-Haul Company of Jacksonville (3435 Philips Hwy) and experienced a series of serious infractions that made my tenancy hostile and stressful. Here’s a summary of what occurred: 1. Fraudulent Billing Practices: • U-Haul charged me duplicate fees for “24-hour access” and “gate clickers” despite restricting my access to 5:00 AM–10:00 PM since move-in. • They imposed an unauthorized $10 “delivery acceptance fee” after withholding my package, even though photographic evidence showed staff holding the package minutes earlier. • Despite initially agreeing to refund these charges, they later denied responsibility and demanded further documentation unnecessarily. 2. Retaliatory Surveillance: • After I complained about staff trespassing into my unit on February 7, U-Haul installed a surveillance camera on a 10-foot post, directly targeting my unit and parking area. • This camera served no legitimate security purpose as existing cameras already monitored the facility’s entry/exit gate. The placement was clearly retaliatory and intimidating. 3. Trespassing: • On February 7, 2025, U-Haul staff unlawfully entered my unit without notice or authorization. Video evidence clearly shows this incident at approximately 12:04 PM, yet U-Haul denied the trespass entirely. 4. Disability Discrimination & Harassment: • Their retaliatory surveillance and hostile environment exacerbated my disabilities (spinal degradation, insomnia), making it difficult to access my unit safely or comfortably. • Staff members (including Nathan Carter) used personal vehicles to surveil me further, creating an even more hostile environment. 5. Unlawful Eviction Timeline: • Initially demanded I vacate by March 6 with only 7 days’ notice—violating Florida law (§83.57(3), Fla. Stat) requiring at least 15 days’ notice for month-to-month tenancies. Despite moving out on March 17, 2025, U-Haul failed to refund all overcharges or address their misconduct adequately. Their actions were retaliatory, deceptive, and in violation of basic tenant rights.
AUGUSTUS F | Overall ExperienceMaya helped me with my questions and reservations. She was professional and friendly. Really excellent. I wish that my staff were like her!
John S | First ImpressionsMy lock was drilled out left in the inside of my unit I had to purchase another lock because the keys I had didn’t work because my lock was a BRINKS and they replaced it a UHAUL lock it was drilled open because of a leak or water damage to the unit nothing was damaged or destroyed but they could’ve reimbursed for the lock and calling a lock smith to get there lock off that was installed by uhaul very unprofessional 🤦🏽♂️🤬
CARL B | Overall ExperienceEveryone there is awesome sauce. So kind and understanding this is my second time needing service and many more to come.
Eva R | Overall ExperienceThis staff is the best we have had to deal with. We really appreciate them as extremely good and excellent and exemplary! Charles/818-294-1665
true e | Overall ExperienceConvenient and very clean. The staff was friendly and helpful. They made sure that if I needed anything they were there to help and answer questions.
Natalie T | First ImpressionsMrs. Shawna was a pleasure to work with. She was very friendly and very personal. I enjoy talking to her. She was also very proficient with the questions I asked and explained everything to me about the storage unit
alexandria c | First ImpressionsThe people in the front friendly and nice and helpful all you need
MICHAEL M | First ImpressionsKeep up the good work. Eddie Moore
eddie m | First ImpressionsThe man and woman run into facility were very polite courteous and efficient I would definitely recommend this location to anybody even if they have to go out of their way as well worth it! (
KATHRYN J | Overall ExperienceVery nice place
VICTOR G | Overall ExperienceGreat friendly staff
roshelle r | First ImpressionsThe employees are very helpful and friendly I would recommend coming here to this location and being a customer at this uhaul location in Jacksonville FL probably workds gratest storage unit around and iglad i am a renter hope y'all enjoys it as well I felt welcome
KAITLYN I | First ImpressionsThe inherently brutal structure of having storage units on the 2nd floor is a true marvel to the failings free market capitalism offers. No part of this experience is worth the price you are going to pay, because they are benefiting off the misfortune requiring you to use a storage unit. This is not a service; it is a shakedown of people in difficult situations. Uhaul’s ability to charge exorbitant rent for a nightmare box without AC needs to be studied and rectified by economic policy/law. TLDR: Charge less. You’re making your market (and consumer’s lives) much worse for the absolute bare minimum garbage service you provide.
Sawyer H | Overall ExperienceFacility is always kept clean and in good order. The staff are always accommodating, friendly, and professional. I’ve been at this location for 22years and have 2 other units. No longer needed the office. Excellent storage operation, No. 1 in the area!
THOMAS N | Overall ExperienceThe new GM.are amazing very friendly.and very.professional the insterest.they.show me.was.very.pleaseing and kind very thankful.
may j | First ImpressionsVery pleasant experience, easy, honest and pleasant !
Sebastian N | Overall ExperienceClean unit easy access
keiara p | Overall ExperienceShawnd and Nathan made my visit quick, easy and informed me of all I needed to know. They also had the boxes and packing tape I needed ready and available. I will be using this lovcation to rent a moving truck as well. Thanks for the easy transaction!
MICHELLE D | First ImpressionsIts supposed to be climate controlled my furniture was in there for 2 months and my couch had mildew and mold all over it. Had to trash most of my things due to mold and mildew. I probably will never use the storage again. Worst experience.
Markesha B | Overall ExperienceStaff is friendly and helpful. But when I moved out I discovered my furniture had mold. It wasn't when I moved my things in.
APRIL L | Overall ExperienceThe people were great but my things were ruined from mold and spiders everywhere
SHANA F | Overall ExperienceOne of the first person I help me at the U-haul was Danielle. She worked in the office as your first contact. She is now a manager, one of her U-haul is on Emmerson and Phillips Hwy. Danielle is such a wonderful manager, and she really makes sure if there is anything you need, it is taken care of.
charlot m | Overall ExperienceThe woman I spoke with went above and beyond to accommodate our needs and ensure our satisfaction.
Caron W | First ImpressionsStaff is awesome. Cleanest storage facility ever!
Susan D | Overall ExperienceThe rate just to move from one side of town to the next. All I did was cross the bridge and it came up to $150. To me that’s way too expensive. But over all my experience is always wonderful.
ALYSHA D | First ImpressionsThough I had vacated my unit. Disabled my access code. Had to go in and get new one. Moved closer to where I lived on June 19th. I better not get charged for July rent. Got an email that the charge would go through July 7th.
Jodie S | Overall ExperienceThanks for the Best Customerservice ever
ERIC A | First ImpressionsDANIELLE is amazing, she came in and took care of me right away. On 5630 Philips Hwy, I understand that there are some new employees, but they need to step up and not let Danielle do everything. She had to drive to take care of me bc I was driving a 26’ truck. Other than that. I understand that is holiday weekend, I appreciate being open. Thank you
CESAR B | First ImpressionsShe was very nice and helpful
GARY T | First ImpressionsI paid for climate control, and for the three months my stuff was in there. The AC was broken. All my electronics are destroyed.
Joseph M | Overall ExperienceThe staff was very polite and helpful and she was Pleasant to talk with. And the rating I am giving today is 90% Her
MARK R | First ImpressionsTemperature was not maintained as contracted for which allowed contents to deteriorate and devalue while stored.
Juanita P | Overall ExperienceLost my unit information and had to call. Couldn't get through on phone twice. Person who helped me had computer lock up and transferred me to someone who couldn't help. Now have no access to storage unit. Person said I had to come in and fill out rental information again in person. Very upset about it.
Jodie S | First ImpressionsStaff was slim almost non existant, I was not provided a lock at move in like I was supposed to, and it took 2 days shy of a month to process my move out ridiculous.
Jonathan D | Overall ExperienceAlthough the storage facility was very clean and well maintained, however I was still charged after I moved out. I called and was assured that I would be refunded. I had separate issue with Uhaul charging me for miles even though I was under the miles when I returned the truck. I asked that correspondence be via telephone I received a snooty email instead that wasn’t even signed and when I responded back I never received a reply. You can have the cleanest facility in the world but when you’re over charging customers and your staff are unprofessional that is unacceptable. Do better Uhaul!!
Michelle F | Overall ExperienceThe attendant was very friendly and helpful..
Vance T | First ImpressionsParking Lot Debri Needs To Be Removed.
Cary L | First ImpressionsThanking you GUYS for GOOD SERVICE...
Telida B | Overall ExperienceGreat storage facility, exceptional staff.
BETTY A | First ImpressionsI would like 24 hr access for myself and my friend in the system myself Jose F. Bernal and my friend Dana Biddle.
Dana B | First ImpressionsI used the unit for all of 2 weeks. In that 2 week period, 3 times the elevator had problems and didn't work. The last time was while moving out. My roommate got stuck on the elevator and fire department had to get her out. But we ended up being forced to leave the rest of our furniture as we were leaving the state that night and had no way to get the stuff without a working elevator. I moved out mid March and closed it all out with customer service. Now I'm still getting hassled for payment and late fees. Will NEVER USE U-HAUL AGAIN.
Tara F | Overall ExperienceI had a unit here for almost 2 years and never had any issues! The staff was always friendly and helpful!! My things were always safe and I had whole 2 bedroom apartment in there that was never damaged. If I ever need storage services again, I will go here!
Luciano A | Overall ExperienceThe lighting in both units I had for years never was resolved. In the past two years I did not feel SAFE AT ALL. The office hours of operation changed and started closing at 5pm instead of 7pm, And this was huge for me because I did not pay for 24 hour access! It has been extremely difficult to get access to anybody in the office, even with the new changed hours, and I was sick of it. I’ve seen people running a business out of their unit, but never said anything. Obvious drug deals taking place on the inside, and people sleeping in a storage. I do care about our homeless population, but this location has failed with safety and not being available during times posted on the door!. This is a violation of false advertisement. I will never rent with U-Haul storage again after this experience, And I feel I should’ve been compensated for never having lighting in my units for several years when they claimed there was an outage.
Corrine C | Overall ExperienceThis was my second time renting from y'all. I have had a great experience at this location.
Donna G | Overall ExperienceThe only problem I had was I was charged twice!!!!!!!!!
Meshia G | Overall ExperienceThe elevator above my unit wasn't working. It was exhausting. I had to men I hired to help me thank goodness or I wouldn't of been able to do it myself. I had to tip them a large amount bc of inconvenience. I would of gave 5 stars if not for this.
Heather H | First Impressions5 Stars
Fresh u | Overall ExperienceGreat staff
Eugene C | Overall ExperienceCustomer service at this location was impeccable
Kari C | Online Move InNo Comments
anthony w | First ImpressionsVery nice and friendly with good customer service
Clifford B | First ImpressionsThe young lady was very attentive, professional and nice.
Randy A | First ImpressionsAwesome workers and customer service
DERRELL B | Overall ExperienceI had an amazing great experience with Debbie one of the office employees. She was very helpful, accommodating, and understanding of my situation. I would definitely rate her 10 out of five stars for her customer service. I believe she is a great asset to your place of business.
Cami S | Overall ExperienceI was very satisfied with the service I received from the staff at the office and the customer service line.
elizibeth s | Overall ExperienceStaff is nice to work with.
terry R | Overall ExperienceGood Service
Fresh u | First ImpressionsWish I had thought of using the storage when renting a truck. Sooooo easy!
John W | Overall ExperienceThe General Manager was very nice and helpful.
gloria l | First ImpressionsDanielle was very friendly and professional. She definitely helped to make my move less stressful as possible. All with a smile! Thanks Danielle
Amicia M | Overall ExperienceSuper!!! :)
Vadim K | Overall ExperienceGreat customer service very knowledgeable thanks
Marshall P | First ImpressionsI just want to say that my entire experience with Uhaul was very good. Each person I talked with from beginning to end was concerned about me being a satisfied customer. We did have a few things happen but they were taken care right away and we ended up having a move. Thanks so much for all your help.
elizibeth s | First ImpressionsFYI I seen the storage facility and the storage unit I was assigned to but I did not need it. I was approved for an apartment and spoke to someone in customer service.
sean j | Overall ExperienceThe elevator button was missing and several times i got stuck and had to wait for someone to call it down to get to my car.
Catherine F | Overall ExperienceI really never used the storage building. I got it in case I needed it but I didn't. David Jackson
david j | Overall ExperienceMy experience has been great, good customer service over the months I rented my storage…thank you!
Christine V | Overall ExperienceThe only thing or complaint I have with U-Haul is the disrespect that we received from one of your employees I don't know his name he just is a very tall African-American man that was on duty on the 2nd between the hours of 7:00 a.m. and 5:00 p.m. other than that my experience was very good and I will rent from U-Haul again either a truck or storage thank you have a blessed day.
Veronica H | Overall ExperienceVery helpful
Tillman W | First ImpressionsThe employees were wonderful and extremely helpful. The place was immaculately clean on a daily basis. I would highly recommend this facility to anyone. And I will gladly return if I have need of another unit
RUBY G | Overall ExperienceI never had any issues with this facility. I appreciated tha clean restroom facilities.
ROLANDA P | Overall ExperienceWe’ve noticed in the last year or so that the upkeep has not been the same. We always had to search for a cart and sometimes would not find one. The elevator buttons are missing. We had to use a key or pen to push the button. We have never liked how we have to get out of our car to use the code to open the gate. And we did not want to pay more for a remote to keep up with. We never saw any employees except for the day we cleaned our storage unit out. A guy with a cart was sure to tell us we could not leave a broken frame. We knew that, we had to set it down to bring our cart full down and get a broom.
Kathleen E | Overall ExperienceEverything is to my satisfaction.
Michaelena L | First ImpressionsThe employee that was on duty was Very professional, kind, courteous, friendly knowledgeable and pleasant with a smile. I felt such a Warm atmosphere as I entered the office. She greeted me with such warmth
margaret d | First ImpressionsOutstanding Staff. They need more money or at least a Christmas bonus. I observed them fix alot of problems for the customers on the phone when visiting the facility even when the customer is upset. They always try to resolve any problems before they get blown up. Ms. Jennings and Ms. Dumas Outstanding.
Donnie R | Overall ExperienceI just was upset the unit was to small.
Danika C | Overall ExperienceThere is a rat in a box in the hallway and the smell is horrible. Someone needs to get it out or the smell will get into all of the items in the unit. Other than that the service is Great!
Mary T | Online Move InIn the beginning there were flat bed carts to help move items. Several were available in the immediate area. Today, I spend 5-10 minutes hunting for one and usually cannot find one. I en up taking my own dolly. Office staff said they were all stolen or broken with no time frame to replace. Not a great ending.
Marcus D | Overall ExperienceI had the unit almost 1 year and asked several times to have the light in my unit fixed but it was never addressed! But with that said it was the cleanest storage facility I have ever used.
Wendy L | Overall ExperienceMs Williams deserve a promotion. When I checked out, very nice and excellent service.
Kenneth S | Overall ExperienceGreat job
VALERIE M | First ImpressionsMy move in was great, however somebody blocked the entrance off with another U-Haul and caused kaos
Tamaria P | First ImpressionsDanielle was AMAZING and sooo helpful. I just moved from IL and when I called uhaul to book everything they screwed up my storage reservation and had me booked at the wrong place. Danielle jumped right in to save the day. I couldn't be more appreciative. The people at the actual facilities are great. But when you call Uhaul to book anything it's usually a mess. I'm truly Thankful for Danielle as she was a true lifesaver for me.
melissa d | First ImpressionsTianna was very helpful for me and explained the process so well! I really appreciated her help and friendliness
Jennifer W | Online Move InThe Representative was very professional and courteous, she explained everything about the contract in detail and was very knowledgeable and helpful as well. I would recommend this facility to anyone needing their services.
EDWARD P | First ImpressionsWas very professional and customer service was great.
Joseph S | Online Move InStorage Unit I reserved wasn’t available. I had reserved a first floor none climate controlled unit only to find out after driving in from out of state that it wasn’t available. I was told they only had a climate controlled unit which was obviously more expensive. The climate controlled unit wasn’t really necessary for me but I really had no choice at that point. I appreciate that they give you the first month free but with all the issues with truck rental followed by the storage unit I reserved being unavailable I wouldn’t recommend u-haul to anyone.
Ryan L | First ImpressionsThe prices are kind of high. Especially for the size of the units.
Treanilya C | First ImpressionsKeep up the Great 😊 Job 🎄🎁
OLGA K | First ImpressionsThe rates were fair and competitive for the market
Marc J | First ImpressionsI had a damaged storage unit .There was one staff member that was nice...
Kumesia M | Overall ExperienceVery very very great experience.... Tiana was solo helpful and I appreciate the other lady as well but I didn't get her name
Machelle l | First ImpressionsStaff is great...however, ratings inlclude conveniencey of facilities. It would be nice to be able to back the truck up to align with the outside storage for onloading/offloading. Instead it inconvenient others who may be trying to get to their storage.
Clinton L | First ImpressionsThey were nice. But directions were not given properly. I circled the place several times . Had to go back to the office to ask again. Eventually found it. The facility was ran down smelt like cigarettes. Found my storage unit. And it was infested with roaches. Disgusting.
lena H | Online Move InIssue with truck. No one picked up when I called. Please call me at 954.554.6254.
Michael S | Online Move InDidn’t receive my promotion for one free month.
Yolanda G | Online Move InOther than the access hours without paying extra, it would be excellent.
marilyn o | First ImpressionsThe owner Ashley Williams was there when I arrived and quickly help me even with her computer acting up. Thank you Ashley.
KRISTAL K | First ImpressionsAlways a wonderful staff at this facility. Would highly recommend!!
CHARLES G | Overall ExperienceWe found the staff to be unfriendly and unhelpful in general. Over the years we limited our interactions because it usually led to disappointment. However, the lady working on Sunday when we checked out was especially rude and condescending. We are thankful to never have to go there again.
Greg P | Overall ExperienceThe storage facility in general was above average based on other storage units I've rented. And the office personnel were extremely professional and efficient. However, I would've liked more office hours, at least Mon -Sat. 9am to 5pm, primarily because of problems with entrance code.
Maria A | Overall ExperienceThe African-American woman that helped us that day went above and beyond our expectations. She unhooked the trailer for us so we could unload the Uhaul. She then helped hook it back up after we finished unloading. Then when I asked her to drive the vehicle and trailer to get it out of the facility…she did so willingly. She was so helpful. I hope you give her a raise…because she is an amazing employee for Uhaul. Thank you so much.
Mary S | First ImpressionsThe girl was very nice and helpful
Lakeisha C | First ImpressionsTremendous professional service for 6 consecutive years.
JUAN V | Overall ExperienceNeeded an alternative name and telephone to sign up. Prefer to do this alone. Paid online and received a code that did not open the gate and a space that was already occupied. Credit card charged promptly but now still waiting on refund.
James H | Online Move InBad customer service.
Sharon M | First ImpressionsCedric and his team rock and all deserve raises
KATHARINE L | First ImpressionsProperty did not have any available units the size that I reserved ,but agent at property, found me a unit , alittle bigger and alittle more a month, but I was taking care of
Thornton C | First ImpressionsFriendly people
chris s | First Impressionskeep trying to charge me when I told them I'm moving out!!!
Richard R | Overall ExperienceThere were roaches found in our items that were in storage after we got them out from there.
Andrew B | Overall ExperienceEveryone I encountered was very professional,anknowledgeable, and considerated.I felt apart of a uhaul family in a time where I needed people the most.I am grateful for each employee at this location and the moving company was outstanding.
Kumesia M | First ImpressionsOnline entry failed numerous times. Invalid access given. After hours drop off process was difficult website was not working no on site ppl available QR code on the door for after hours didnt work. Also was directed to 3 different uhaul facilities before we could even get a storage
Andre W | Online Move InRoach infestation management was aware of not communicated to me, I called them and spent over an hour on the phone and after 3 calls finally heard from gm. Cube smart is a better option, employees on sight that walk the halls every day
Joseph J | Online Move InThe staff were courteous and professional all the time.
Kathy F | Overall ExperienceWhen I called the 800 number I was told that the parking space I reserved was enough room for 2 trucks. I then called the main office and spoke with a woman and she also confirmed the space was large enough for 2 trucks. When my drivers arrived the parking lot was crowded and difficult to maneuver and the space was barely enough to fit 1 truck. I called the main office again and was told the dimensions are misleading and the lot it too tight and they should really update their information. The reservation was cancelled and we were promised a refund.
Hilary S | Online Move InThe gentleman that checked me in is a great asset to your company!!
Tony B | Overall ExperienceAAA+
Steven B | Overall ExperienceCedric was very Professional and a friendly. He work very to help me my problem. If I ever need a storage facility I would definitely come back to you. Thank you very much mmm
JIM V | Overall ExperienceCalled and thought issues was resolved for refund still haven’t received it. Never was able to access storage or sign contract was a horrible experience having with storage
Toyia S | Online Move InExtremely nice staff and easy to use.
Aaliaya P | Overall ExperienceAll of the above are great but if I leave in the middle of a rental you don’t offer a prorated refund even though you can immediately rent that unit. I have a problem with this policy and perhaps you might rethink your policy.
Christopher R | Overall ExperienceThe employee that helped me (forgot his name) was very friendly and very helpful
Justin K | Overall ExperienceVery professional Good pricing
James J | Overall ExperienceVery accommodating Thank you.
James J | First Impressionsgreat job end to end
SYDNEY J | Overall ExperienceScott was nothing short of AMAZING! After a stressful quick move (thanks Coronavirus), we were sent to a couple different uhaul sites (very frustrating). Scott helped so much in choosing the right size unit for my belongings. He also found my missing bank card and contacted me immediately! Would HIGHLY recommend this particular Uhaul location!
michelle r | First ImpressionsCourteous fast and easy
kumar s | First ImpressionsGr8 Customer Service.
DAVID F | Overall ExperienceGreat customer service skills, always friendly and professional.
Ayeda s | Overall ExperienceAttendant was very helpful.
Dawn D | Online Move InOutstanding and overall, pleased. Thanks uhaul for everything. I would strongly recommend customers to your service. excellent customer service, quick, fast, friendly and useful.
Carla M | First ImpressionsPerfect service
April W | First ImpressionsThe Ridgeway's run a tight business for U-Haul
Jane Y | Overall ExperienceCompetitive prices but would like to see better.
rob b | Overall Experiencevery friendly staff, clean facility, easy access
KEITH P | Overall Experienceim familiar with the owener MS Barbara and her husband!! so nice!! and polite! and funny!!
Courtney R | Overall ExperienceExcellent Customer Service
Antonio H | Overall ExperienceGreat staff, very helpful. Easy facility to use.
kaitlin w | Overall ExperienceVery good
Ruthann J | Overall ExperienceThe clerk was helpful!
Valeria H | First ImpressionsGr8 Service
DAVID F | First ImpressionsGreat customer service !
Leidy m | Overall ExperienceNone
Sylvia w | First ImpressionsGreat customer service clean storage unit
Melany M | First ImpressionsI still have three business units. (Duval Teachers United)
BETTY T | Overall ExperienceUsed this facility for years have had no problems wonderful employees thank you
WANDA T | Overall ExperienceHad to travel very far to get truck. Reservations help desk was very short and wasn’t listening to my preferences.
Latoya Y | First Impressionsthe storage room I rented was as clean and neat when I removed my stuff out as it was 9 months earlier when I moved my stuff in.
Michael I | Overall Experiencefriendly people
Sandra P | Overall ExperienceGreat service, friendly staff, clean units, easy access, convenient location.
George Z | Overall ExperienceNice place, very convenient. I had a climate controlled unit on the second story. Second story was ok due to cargo elevator access and loaner carts to move goods. Access signing up and out all easy
William R | Overall ExperienceNice people
Sandra P | First ImpressionsTrailer, RV parking storage could be better maintained.
DARREN P | Overall ExperienceRead my file if you can't figure it out. Let somebody come in and rent a trailer and still all my stuff out and act like it's no problem
JOHN C | Overall ExperienceVery helpful staff!
Kathleen h | Overall ExperienceCourteous, helpful, accommodating, and polite. Tim and Barbara should teach a class on customer service! Thank you for taking good care of us.
thomas b | Overall ExperienceThe management and staff handled all my needs regarding storage and other issues brought to their attention. I had a vey good experience while leasing here
K3 A | Overall ExperienceThe manager was kind and very helpful, she went out of her way to make sure the transaction went very well. Thanks UHAUL. James K.
James K | First ImpressionsKeri was very helpful, courteous, and professional
William R | First ImpressionsGreat it’s always a pleasure
Tiffany T | Overall ExperienceKeri, the front office associate, did excellent customer service, and had an amazing smile. Her warm, friendly smile and hospitality shows through and helped out in the decision for Uhaul.
Robert M | Overall ExperienceReally good service! Nice and helpful staff.
Paola E | First ImpressionsStaff very friendly and helpful.
JOYCE R | Overall ExperienceFront office staff was very friendly and knowledgeable. Always willing to talk to me whether it was to explain something or address billing. Great job & if we ever need storage again we will be back!
PAUL S | Overall ExperienceVery crowded and disorganized
gary s | Overall ExperienceThank you so much. I was very pleased
summer c | Overall ExperienceThe uhaul company has a very professional, polite and helpful staff. They take pride in helping their customers with whatever issues they may have and they handle it very professionally.
Stephanie W | Overall ExperienceGreat company to do business with
Lisa H | Overall ExperienceService is very good
Coleman w | First ImpressionsThe staff was great making sure that I had everything I needed.
ANTHONY D | Overall ExperienceThe couple that are in the office are wonderful.
Patrice N | Overall ExperienceThey were an amazing help, thanks, God bless.
Freddie H | Overall ExperienceExceptionally friendly and helpful staff
Todd S | Overall ExperienceVery nice staff!
Denise O | Overall ExperienceGreat customer service .
Stephanie W | ReservationThe owners are wonderful and very helpful.
Lisa N | Overall ExperienceVery professional and helpful, would highly recommend the U-Haul Moving and Storage at Phillips & Emerson.
Randy D | ReservationOur experience went well for the most part. We had one issue with the gate not opening, but the courteous staff assisted us & explained what may have caused the issue. Would use this facility again.
sylvia m | Overall ExperienceI'm a repeat customer, space and truck rental. Barbara and her team are complete professionals.
William C | Overall ExperienceThis is one of the best storage places I ever rented. In the beginning coming from a United States Marine, Former Police Officer. It’s safe and well maintained.😎
james w | Overall ExperienceWonderful people...akways willing to help!!!
TERRY W | Overall ExperienceI liked my rental, everything was good even when i came to check up on things
sakiyah j | Overall ExperienceThey have best customer service 👌👌👌👍👍👍👍
CHANTAL N | Overall ExperienceRates increased every year
ROBIN G | Overall ExperienceStaff is very friendly, quick and efficient.
Adriane W | Overall Experience